care coalition program overview - 9line llc9linellc.com/resources/201008_tampa/heintz scott -...

US Special Operations Command

The overall classification of this briefing is: UNCLASSIFIED

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Care Coalition Program Overview

SOCS-FC UNCLASSIFIED

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USSOCOM Care Coalition Overview

Mission: Provide Special Operations Warriors And Their Families A

Model Advocacy Program In Order To Enhance Their Quality Of Life And Strengthen Special Operations Readiness.

– Support The Entire SOF Family – Everyone Qualifies Wounded, Ill, or Injured And Their Family – Our Primary Focus Active, Guard, Reserve, Retired, Separated Family Survivors

– Advocacy For Life – All Encompassing – Pay, Benefits, VA, TRICARE, etc. – Leverage Existing Programs – Government or Non-Government – Unite SOF and Non-SOF Benevolent Organizations – Tenacious Follow-up – Biased Toward Action Knowing What’s Out There and What’s Not – Getting Both


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USSOCOM Care Coalition

Our Model

Focus On The Mission. Partnering With Units - Return As Many Wounded, Ill, Or Injured To Duty As Quickly As Possible - Operationally Fit And Mentally Prepared

Family Security, Safety, And Well-Being Are Critical To Mission Success

Accomplish Mission By-Through-With Other Organizations (Government/Non-Government) To Ensure They Provide The Best Service To Our Forces


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Casualty

Service Programs

Recovery Care

Coordinator

Federal Recovery

Coordinator

Federal Recovery

Coordinator

Family

DoD/VA Liaison

Care Ombudsman Vet Center

Representative

Hospital Social Worker

VA Hospital Liaison

PEBLO

VSO

DFAS

Nurse

Hospital Mentor

TRICARE

Patient Transportation Office Service Personnel

Representative

Physician

Non Profit Organization

Unit Representative

Soldier Family Assistance Center

Hospital Wellness Coordinator

TBI Screeners

Overcoming Confusion Typical Wounded Warrior

Unit

USSO

CO

M C

are Coalition

Medicare

Social Security

PT/OT

Medicaid

Amputee Case Manager

Burn Case Manager

DVBIC

TBI Case

Manager



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Care Coalition Recovery Program


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Organizational Chart

Scott Heintz CCRP Program Director

Peter Habicht CCRP Advocate

Marilyn Okular CCRP Liaison

Greg Walker CCRP Advocate

Desiree Holley Wellness Coordinator

Jane Baskerville CCRP Advocate

Jennifer Carlson Program Assistant

Douglas Day CCRP Advocate

Elise Nelson Program Assistant

Sean Rooney CCRP Advocate

Mimi Miller Program Assistant

Mike Goodale CCRP Advocate

LoAn Nguyen Business Development

Juan Valentin WWAP Manager

Hiram Ortiz CCRP Advocate


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Mission

Line LLC is committed to providing advocacy services and support to Wounded Special Operations Forces Warriors and their families. The Line team brings together a variety of military experience from both the Special Operations and medical communities to provide comprehensive support to Wounded Warriors and their families.


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CCRP Enrollment Criteria

SI or VSI Hospitalization for more than two weeks Not expected to RTD in less than six months Or, as directed by CC

Ft Lewis, MAMC, Seattle VA, Tacoma, WA 14 Service Members 3 Family Members

BAMC, CFI Fort Sam Houston San Antonio, TX 9 Service Members 5 Family Members

Tampa, FL 7 Service Members 4 Family Members

Hurlburt, Field/ Eglin AFB 5 Service Members 2 Family Members

Huntsville, AL 1 Service Members 1 Family Member

Ft Benning, Columbus, GA 2 Service Members 1 Family Member

Camp Lejeune/ Sneads Ferry, NC 4 service Members 2 Family Members

Ft Bragg/Fayetteville, NC 37 Service Members 8 Family Members

Virginia Beach/ Norfolk, VA 3 Service Membe

Ft Campbell, KY 3 Service Members

Portland, TN 2 Family Members

Oklahoma City/ Del City, OK 1 Service Member

Savannah, GA 3 Service Member

Walter Reed Army Medical Ctr 21 Service Members 2 Family Members

Richmond, VA 2 Service Member

Banning, CA 1 Service Member

Erlanger, KY 1 Service Member

Surprise, AZ 1 Service Member

San Diego, CA 2 Service Members 1 Family Member

Fort Carson, CO 1 Service Member

Battle Creek VA, MI 1 Service Member

Frederick, MD 1 Service Member

San Clemente, CA 1 Service Member

Lakeside, CA 1 Service Member

Wright Patterson AFB, OH 1 Service Member

Project Victory, CA 1 Service Member

League City, TX 1 Service Member

Tulsa, OK 1 Family Member

Andrews Institute/ Athletes Performance FL 2 Service Members

Boston, MA 1 Service Member

Hamburg, NY 1 Service Member

Vanderbilt Med Center 1 Service Member

Schofield Barracks WTU, HI 1 Service Member


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Program Components

Mentorship: • Peer mentors are introduced early on in the recovery process of

the Wounded Warrior and their family. • Provide guidance, feedback, and encouragement. • Are uniquely qualified to discuss the physical, emotional, and

psychological challenges that the newly Wounded Warrior will face in their recovery and rehabilitation – they have truly “been there” and know what challenges the road ahead to recovery presents to both the wounded warrior and the family member.


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WW Enrollment into CCRP

Advocate Notifies CC LNO of Mentor Plans

Mentor Meets WW

-CC LNO recommends assignment of WW to CCRP -CC approves -CCRP advocate assigned -Advocate initiates detailed action plan * Coord. w/CC LNO to contact WW * Meet w/WW & assess situation * Potential mentor identified * Advocate contacts mentor & coordinates visit

-Advocate coordinates w/CC LNO to schedule initial mentor/WW meeting * face to face * telephonically, email, txt -Advocate informs WW of who his/her mentor will be (name, background, injury, status) -9Line staff makes travel arrangements -Link with LNO and/or CCRP Advocate

-Clear through visitor center (if required) -Meet w/WW (family members & healthcare team as req) -Discuss with WW: * Short/long range recovery plan when appropriate * Coordinate w/CCRP Advocate for participation in wellness activities (Make No Promises!)

Post-meeting Requirements

-Submit all travel-related receipts and mentor AAR to 9Line -De-brief visit with Advocate -Coordinate w/Advocate to facilitate WW recovery plan (i.e. participation in wellness activities, community integration, family assistance, employment network resource -Advocate coordinates follow-on meetings

MENTOR ROAD MAP


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Program Components

Wellness: Facilitates Wounded Warrior participation in activities that

enhance their self-esteem and confidence Provides everything from adaptive downhill skiing to

complimentary care physical therapy such as deep tissue muscle manipulation

Focuses on sustaining the mental well-being of the caregiver spouse or family members

Maintains productive working relationships with specialized treatment facilities, military support organizations, nonprofits, benevolent organizations, adaptive technology and sports equipment vendors


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Program Components

Reintegration: Ensures smooth transition for Wounded Warriors who are

medically retiring and transitioning out of the service Develops and delivers a reintegration packet which contains

information on the local community Works with local business communities to raise awareness of the

Wounded Warrior’s needs and together develop a reception and support network for them and their families

Facilitates a smooth transition for those Wounded Warriors who are found fit and choose continuation on active duty (COAD)


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Program Components

Resource Networks: Maintains a comprehensive nation-wide database of employment

resources for Wounded Warriors that includes both government and civilian employers as well as support organizations


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Program Components

Operational Health Advanced Training Program: CCRP assists the Wounded Warrior by enrolling them in the

Individual Military/Tactical Performance Training Program, at the Andrews Institute in Gulf Breeze, Florida.

CCRP supports the Wounded Warrior throughout their stay at the Andrews Institute by covering transport/ lodging for the Wounded Warrior, and family members and other support individuals for periodic visits to the training facility.

CCRP continues to track the Wounded Warrior’s progress upon their completion of the Andrews Institute program and their return to duty.


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Program Components

Advocacy: Assists with issues related to health care, benefits, pay,

entitlements and medical and physical evaluation boards Collaborates with the Department of Defense, Veterans Affairs,

and non-governmental organizations to provide maximum benefits for the Wounded Warrior

Provides the Wounded Warrior information to make informed decisions regarding their military service/civilian career

For Internal Distribution Only 4/26/2010 - 9Line, LLC

i t hi ith


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USSOCOM CCRP Advocate Coverage

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Tidewater East Mike Day

Fort Bragg Sean Rooney

Fort Bragg Peter Habicht

Midwest Mike Goodale

Southeast Hiram Ortiz

Central/Southwest Jane Baskerville

West Greg Walker


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CC Advocate oSustained Advocacy

(assigned upon admission and indefinite support)

Role Delineation

LNO o Acute Advocacy

(from admission to MTF)

CCRP Advocate oAcute Advocacy

(VSI, SI) oSustained Advocacy through

RTD or transition


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Contact Us!

Scott Heintz, CCRP Program Director 813.341.4800, ext. 301 813.810.8605 (Cell) e-mail: [email protected]

care coalition program overview - 9line llc9linellc.com/resources/201008_tampa/heintz scott -...

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