Career Services Center

Kent State University

www.kent.edu/career

Be honest

Be concise, include specifics

Use action/accomplishment words

Do not use personal pronouns or full sentences

Do not include personal information

(age, height, etc.) or your photograph

NO typos 84% of executives surveyed by Office Team, a staffing service company,

say that a single typographical error on a resume will disqualify a job

candidate from consideration

Line up content perfectly

No abbreviations

Spell out numbers zero to nine, use numerals

for numbers 10 and higher

Set margins from .70 – 1.00

Do not use a resume template

Typically, one page for new graduates, two pages for

education majors

Once you’ve been in the working world for a number

of years, you can include additional pages to resume

Print or copy on conservative paper, 20 - 24 lb.

Print on one side of the page only

No staples or paperclips

Your resume is a career marketing tool, not an

autobiography

Keep your resume concise and focused on your key

selling points

Let go of past experiences that don't market you for

your current goal

You should also leave something to talk about in the

interview

Tahoma

Arial

Century Gothic

Gill Sans

Times New Roman

Bookman

Garamond

Century School Book

Lucinda Sans

Verdana

Applicant tracking software

◦ Scans resumes for keywords related to

skills, training, degrees, job titles and

experience

◦ Compares words on resume to list of

desired qualifications from the job

description

Strategic planning

New media

Team-building

Leadership

Critical problem-solving

Customer retention

Cost reduction

OBJECTIVE: To obtain the position of IT

User Support Analyst at the Kellogg

Admissions and Financial Aid Department in

Northwestern University’s Evanston Campus

SUMMARY:

Six years of professional event planning and

volunteer coordination for two major non-profit

organizations. Increased year-to-year funds raised by

40% for a variety of campaigns.

EDUCATION:

Master of Business Administration, May 2016

Kent State University, Kent, Ohio

Concentration: Management and Information Systems

GPA: 4.0

Bachelor of Business Administration, May 2014

University of Toledo, Toledo, Ohio

Major: Finance

Minor: Marketing

Major GPA: 3.88 Cumulative GPA: 3.56 Minor GPA: 3.68

COURSEWORK:

Business and Professional Communication,

Organizational Communication Training and

Development, Advertising and Promotion

Management, Personal Selling and Sales

Management, Grant Writing Workshop

McAfee Endpoint Encryption (MEE), Active Directory,

SCCM, JAMF, Deep Freeze, Pharos Print Management,

Remote Desktop Support SAP Business Objects,

Google Apps Admin, Webmaster, Analytics, Adobe

Photoshop, Dreamweaver, Flash MX, HTML, WordPress,

Microsoft Office, Network fundamentals

O

SKILLS:

Foreign Language: Fluent in Spanish

Computer Skills: Microsoft PowerPoint,Word, Excel,

Adobe Dreamweaver, Photoshop

Certifications: CPR, American Red Cross

Senior Technical Analyst, Blackboard Student Services, Kent, Ohio

(November 2011 – Present)

Created reports for upper management based on usage and ticket statistics utilizing SAP Business

Objects Intelligence Solutions, Troubleshooted mobile devices (Android, iOS, Windows, Blackberry),

Increased usability of existing Kent State University’s Help Desk Knowledge Base for non-technical

users as well as IT users, Served as liaison between Kent State University and Blackboard Student

Services, Corrected Parature ticket routing processes, resolved computer issues for faculty over the

phone as well as in person (office visits), provided training to customer service representatives and

migrated emails from Exchange to Office 365 (Cloud services)

Graduate Assistant, Information Services, Kent State University, Kent, Ohio

(August 2009 – May 2011)

Managed and created end-user images and configuration builds used in the

deployment process, Gained knowledge of and experience with Anti-Virus, Anti

Malware, DeepFreeze, McAfee Endpoint Encryption, Active Directory, file storage,

shares and security, networked printers and scanners, imaging computers for new

software deployment (Symantec Ghost, Freeware 3rd party imaging software), Worked

on documentation and manuals for, and training of, new employees

Server, Applebee’s Restaurant, Streetsboro,

Ohio, January 2008 – August 2011

Provided friendly and efficient customer service

in a fast-paced environment. Recognized as

“Server of the Month.”

L

President, Graduate Association of Student Personnel Practitioners

August 2011– May 2012

Communicated with alumni, faculty, and administrative staff to

solicit guest speakers. Maintained membership directory, facilitated

weekly meetings. Organized professional development opportunities

and social events for GRASPP members

Member, Ohio College Personnel Association, (October 2014-Present)

Presenter, Ohio Residence Hall Association Conference. Presentation was

voted by attendees as Top Five Best Presentations (March 2015)

Recipient, Founder’s Scholarship (August 2012-May 2014)

Volunteer, Habitat For Humanity, Spring Break 2013

President’s List, three times

Used in more academic circles

Elaborates more on academic endeavors

Commonly referred to as a CV

Different CVs may be required for different positions

Used primarily when applying for international,

academic, education, scientific or research positions

or when applying for fellowships or grants

RESUME C.V.

One or two page summary

of your skills, experience

and education

Goal is to be brief and

concise

Employer may spend a

minute or two reviewing

Usually two or more pages

More detailed synopsis

Includes summary of:

educational and academic

background, teaching and

research experience,

publications and

presentations

Allows you to be more personable

Shows your writing skills to an employer

Is tailored specifically to the organization

Should always accompany a mailed resume

Is printed on the same paper used for the resume

Is one page in length, three to four paragraphs

Specify the position you are applying to

Specify your degree and institution

State your reasons for applying

Highlight your qualifications – work experience,

internships, academic achievements

Specify an accomplishment

Include soft skills and personality traits

(which are not included in the resume)

Refer the reader to your enclosed resume

(highlight additional experiences)

Provide evidence that you have researched

the position and the organization

Repeat your interest in the position

Repeat the fact that you are qualified

for the position

Express your desire to meet for an interview

Express if you will follow-up to show your

assertiveness and desire for interview

Make an appointment to have your materials

reviewed by a career coach

Drop-in counseling Monday-Friday

11:00 AM – 12:30 PM and 2:00 – 4:00 PM

Use the web resources at

www.kent.edu/career

Check out our career quick guides