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University of British Columbia - NetSuite
Why NetSuite
Who is NetSuite?
MarketOutgrowing Fragmented SoftwareERP: On Premise vs. CloudTwo-Tier ERP
Success in the Cloud
Careers at NetSuite
Security and Compliance
NetSuite Platform
The Undisputed Cloud ERP Leader
NetSuite is the most successful ERP suite SaaS provider operating in terms of active customers, international presence and functionality offered across the product.
June 2011© NetSuite Inc. 2012 Confidential
NetSuite: World’s #1 Cloud ERP
World’s most deployed cloud ERP
Used by 20,000+ organizations
Fastest growing top 10 ERP
Used across 100+ countries
Top 10 Cloud Companies to Watch
Founded 1998
Publicly traded on NYSE: “N”
Offices in 10 countries
3000+ employees
$414.5M+ revenue FY13
#1 Cloud ERP Suite Industry Recognition
Background Performance
Best Financial Management
Best Relationship Mgt.Best Business Software
Best Cloud Platform
Fastest Growing Top 10 FMS Vendor
3rd Year Running
© NetSuite Inc. 2012 Confidential
Hundreds of Public Companies Run on NetSuite
© NetSuite Inc. 2012 Confidential
Gartner: NetSuite is Fastest Growing FMS Vendor Worldwide for 2012
SAPTotvsOracleEpicorMicrosoftSageNetSuite
-3%-2%-1%4%4%
9%
49%
Top 15 WW FMS Vendors: 2012 Revenue Growth %
• NetSuite is the only pure Cloud vendor in Top 15• NetSuite is #12 overall by market share • All NetSuite growth is organic
Market Share: All Software Markets, Worldwide, 2012, Published April 2013Chart created by NetSuite based on Gartner Market Share Note© NetSuite Inc. 2013
The Typical Way One System for Running a Business
CEO CFO
Sales Rep/
Manager
Support Manager
EcommerceManager
Shipping
Manager
Customers
Vendors Partners
ECOMMERCE
CRM+
FINANCIALS
PSASINGLE DATASOURCE
SINGLE DATASOURCE
SINGLE DATASOURCE
The NetSuite Cloud ERP Solution
© NetSuite Inc. 2012 Confidential
Beyond Traditional CRM
© NetSuite Inc. 2012 Confidential
Advanced Forecasting
Product CatalogService Catalog
Integrated Quotes/ProposalsDocument ManagementDocument Publishing
Integrated Order MgmtBookings DashboardIncentive Management
Customer PortalProject TrackingTime & Expense
Upsell/Cross-sell
Website HostingSearch Engine
OptimizationWebsite AnalyticsOnline Catalog
Lead DashboardIntranet Sales &
Marketing ToolsMass E-Mail
Group CalendaringResource Availability
+
Lead
Prospect
Qualify
MeetQuote
Order
Service Delivery
Repurchase
Suspect
+
+
+
+ +
+
+
+
360 View of the Customers Why NetSuite
Who is NetSuite?
ERP, On Premise vs. Cloud
Why NetSuite for Two-Tier
Success in the Cloud
EXORBITANT COST
$17M
$12.6M
LENGTHY TIME-TO-VALUE
Up to10 Years!
The Reality of Global On-Premise ERP
INFLEXIBLE
VERSION LOCKED
© NetSuite Inc. 2012 Confidential
Delivering Cost Efficiency and Rapid ROI for the Enterprise
Slashes IT CostsReduces Implementation Costs
Proven Results
150%+and 6 month
payback*Nucleus Research* Based on Nucleus Customer Case Study
$2B business standardizes on NetSuite OneWorld
70% lower implementation costs than Oracle
$100 MM business switches from SAP
Saving $15 MM in ITcosts over 5 years
50-65% IT staff efficiency savings
20-50% Faster financial close time
50%+ Quote to cash acceleration
ROI
© NetSuite Inc. 2012 Confidential
Drivers for Cloud Computing
15
EMEA+ Asia:Total Cost of Ownership
North America:Ease of Deployment
Derived from Gartner: Forecast: Software as a Service, All Regions,2010-2015, 1H12 Update
© NetSuite Inc. 2012 Confidential
… vary by the region…top two reasons:
Why NetSuite
Who is NetSuite?
ERP On Premise vs. Cloud
Why NetSuite for Two-Tier
Success in the Cloud
Typical Global Environment
HQ
Australia
Japan
Canada US
Not connected to HQ
Middle East
Europe
GP
HomeGrown
HomeGrown
© NetSuite Inc. 2012 Confidential
As a result…
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Dispersed cross functional business processes
Expensive and difficult to maintain infrastructure
Difficult to keep up with ever shiftingcompliance requirements
Lack of business agility
Stifles innovation
© NetSuite Inc. 2012 Confidential
NetSuite Two –Tier Global Environment
HQ
Global Operations
Australia
Japan
Europe USCanada
Middle East
© NetSuite Inc. 2012 Confidential
OR
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Customers leveraging NetSuite Two-Tier Approach (partial list)
© NetSuite Inc. 2012 Confidential
Benefits - NetSuite Two-Tier
NetSuite-centered Two-Tier strategy
Rapid, predictable implementation
Instant consolidation at subsidiary level
Standardized financial reporting and compliance
Minimize need for IT Infrastructure and eliminate expensive upgrades
© NetSuite Inc. 2012 Confidential
Why NetSuite:
Your last ever ERP upgrade
Deploys in months not years
Modern, evolving, flexible
Dramatically lower IT cost
ERP Deployment the Old Way
take longer than expected61%
$5.5M average project size
74% exceed budget
48% realize benefits
© NetSuite Inc. 2012 Confidential
Why NetSuite
Who is NetSuite?
The ERP Challenge
Why NetSuite for Two-Tier
Success in the Cloud
Australia
Korea
Netherlands
New Zealand
Thailand
Israel
South Africa
Turkey
Emirates
Argentina
Chile
Colombia
Mexico
Peru
Uruguay
Japan
Hong Kong
India
Malaysia
Philippines
Singapore
Taiwan
Austria
Switzerland
5 Countries in 6 Weeks, 26 Countries in 3 Months,49 Countries by Year End 2011
Deployment the NetSuite Way:
© NetSuite Inc. 2012 Confidential
Provides Enterprise Class Infrastructure for Every Sub
99.5% uptime SLC
99.97% average uptime
4BN+ customer requests/month
2.2M+ unique logins per quarter
20 minutes maintenance per week
SSAE 16 Type II & ISAE 3402
Audit Completed, PCI DSS, DR
2 automated upgrades per year
2 synchronized data centers
Powered byEnterprise Cloud
Infrastructure
© NetSuite Inc. 2012 Confidential
Netsuite in the Cloud….Data Centers
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© NetSuite Inc. 2014 Confidential
NetSuite operates geographically separated data centers (DC) hosted by leading collocation provider.
Redundancy: multiple, redundant systems online to automatically assume processing should something fail
Operation Security: Guarded premises, biometrics, continuous monitoring, only NS employee in cages
Business Continuity - Disaster Recovery
The DC provide data mirroring, disaster recovery and failover capabilities should a DC become non-operational.
Disaster Recovery: Data in the primary is replicated in the secondary. In the event that the primary fails, operations resume in the secondary.
Each DC has enough capacity for both
Netsuite’s SLA….Uptime Transparency
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(SLC) states our monthlyuptime must be 99.50%or greater.
Operation’s team goalof 99.995% uptimeper month
Security & Compliance
A peek at NetSuite Security model…
Operational(Data Centre)
Separation of Duties
Physical Access
Guarded Premises
Continuous Monitoring
Auditing
Application(Netsuite)Users & Password
Role Level Access
IP Restrictions
Password Policies
SSAE-16, PCI Compliance, ISO 27000
© NetSuite Inc. 2014 Confidential
Governance, Security, & Compliance Key Certifications
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Control Environment
– SSAE 16 SOC1 & ISAE 3402
– Supersedes SAS-70 Type II
Payment Card Industry Data Security Standard (PCI DSS – Level 1 Provider)
U.S Department of Commerce U.S-EU Safe Harbor Compliant
ISO 27000 -27001 Certification & 27002 Process © NetSuite 2014
Governance, Security, & ComplianceSophisticated Security Procedures
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Executive Oversight
Dedicated Security Team –100% CISSP-certified
Third party scans & penetration tests(per PCI requirements)
Role-based application security
© NetSuite 2014
Governance, Security, & ComplianceSophisticated Security Procedures
35© NetSuite 2014
Continuous Security MonitoringNetSuite employs numerous intrusion detection systems (IDS)
Comprehensive audit trails and logging for review & forensic analysis
Datacenter Security- Fully Guarded Premises- Managed Physical Access- Complete Segregation of duties
NetSuite Platform
Single Unified Data Model
Definitions
Configuration
− Any functional additions to the core Suite of products within NetSuite
that only require point-and-click by a user with business process
understanding. Examples include SuiteBuilder, SuiteAnalytics,
SuiteBundler and SuiteFlow
Customization
− Any net new functionality additions to the core Suite of products within
NetSuite that requires technical knowledge of development with
SuiteScript (JavaScript based API) and SuiteTalk (SOAP API)
Complete Customization
Graphical customization
Workflow management
Web services
Open scripting
Analytics
Lifecycle management
IaaS
SaaS
PaaS
SuiteCloud Platform
• Real-time business intelligence
• Dashboards
• Integrate with legacy and 3rd party applications
• SOAP standard Web Services
• Automated distribution• Service-as-Software
release platform
• Javascript-based API • Ability to build new
applications, processes and business rules
• Graphical Business Process automation
• Point-and-click configuration
• Custom Fields, Records• Personalize roles,
dashboard, Centers
Graphical Configuration
Workflow Engine
Business Intelligence
Application Development
Web Services
Application Packaging and Distribution
Careers – Your Future
Career Opportunities
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Undergrads:− Business Development Representative
− Implementation Analyst – Consulting
− Development – Software Engineer,ProductManagement, Quality Assurance
Graduate Level− Development (San Mateo)
− Professional Service (Most offices)
© NetSuite Inc. 2012 Confidential
Ready to make your mark?Care about results, passion for helping others
Grow on the job, Make an impact every day
Change the way companies are doing business –anywhere
Those that stand out.
© NetSuite Inc. 2012 Confidential