careers hotel management

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Careers in Hotel Management Careers in Hotel Management

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Why Hotel Management?

The World Travel and Tourism Council (1997), has estimated that by

2007, touriststourists willwill spendspend USUS$$ 884884 billion billion inin foreignforeign countriescountriesonon tourismtourism relatedrelated activitiesactivities..

The Travel and Hospitality industries have largely profited from the fast

growing economy of India, mainly due to the 33..55 millionmillion touristtourist

arrivalsarrivals inin FYFY0505 ((2222 %% growth)growth) over the previous period,

thus posting a CAGR of around 7 % from FY00-FY05.

T he Average Room Revenues Average Room Revenues (ARRs) in some

metro hotels in India has increased by 15 %increased by 15 %

from the last year from the last year

According to the estimates of the World T ourism Organisation, international tourist

inflow in India would be 10 million by 2020,

which means the tourist influx has to grow at a

CAGR of 6.5 % for the next 14 years.



Why Hotel Management?

According to Government estimates, India needs about 80,000 India needs about 80,000rooms in all categories over the next two or three years at anrooms in all categories over the next two or three years at an

estimated cost of about US$ 8estimated cost of about US$ 8 -- 9 billion9 billion..

There is a high demand for Indian hotelmanagers and staff in the international hotelindustry, particularly in the Middle East. ³The

manpower shortage is also being felt in Europe(including the UK), the US, Australia, Singapore,

Hong Kong etc.



³

A major reason for the growing demand for hotel³

A major reason for the growing demand for hotelrooms is the underlying boom in the economy,rooms is the underlying boom in the economy,

particularly the growth in the IT and ITES industries. particularly the growth in the IT and ITES industries.

The overall growth outlook appears buoyant and muchThe overall growth outlook appears buoyant and much

of this growth will be driven by the BPO explosion, IT,of this growth will be driven by the BPO explosion, IT,

Telecom and energy sectors,´Telecom and energy sectors,´ says John Toomey,director, marketing (India), Marriott International Inc.

³ On an average, we have been adding about three to four hotels³ On an average, we have been adding about three to four hotels

each year,´ each year,´ says Ajoy Misra of Indian Hotels. T he Oberoi Hotel

Group is planning a 437-room hotel at Bandra Kurla Complex in

Mumbai (2007), besides hotels in Bangalore, Gurgoan, Pune and

Hyderabad.

Industry Speak



Employment Trends

More and more students are opting for hotel management

courses as the career prospects are improving by the day.

The hospitality sector is rapidly expanding and theThe hospitality sector is rapidly expanding and the

demand for welldemand for well--trained manpower is constantly on thetrained manpower is constantly on therise.rise. With the Indian economy poised to become a service

industry powerhouse, the demand for professionals in this

sector is going to spiral upwards.

T he average employee to room ratio is 1.8 in hotels inemployee to room ratio is 1.8 in hotels in

India, across all the categories, except in the threeIndia, across all the categories, except in the three--star star

category, where the ratio drops to 1.5 per room.category, where the ratio drops to 1.5 per room. As new

rooms are being added, the manpower requirement of the hotel

industry is also increasing. It is further reported that jobs in jobs in

accommodation and food services as a whole are expected toaccommodation and food services as a whole are expected to

increase by 17 percent between 2004 and 2014.increase by 17 percent between 2004 and 2014.



Career Avenues

T here is a high demand for Indian hotel managers and staff in the

international hotel industry, particularly in the Middle East. ³T he manpower ³T he manpower shortage is also being felt in Europe (including the UK), the US,shortage is also being felt in Europe (including the UK), the US,

Australia, Singapore, Hong Kong etc. T hey like to hire Indian hotel and Australia, Singapore, Hong Kong etc. T hey like to hire Indian hotel and

restaurant managers because of their high level of education and restaurant managers because of their high level of education and

experience in the industry," experience in the industry," says Suri. It's estimated that around 20 % hotel It's estimated that around 20 % hotel

management graduates go to foreign countries.management graduates go to foreign countries.



Indian Hotel Sector ~ SWOT Analysis

With the Indian hotel industry capturing the attention of the world, let us

understand its strengths, weaknesses, opportunities and threats.strengths, weaknesses, opportunities and threats.

StrengthsIndia¶s rich culture heritageIndia¶s rich culture heritage

Demand Demand± ±Supply gapSupply gap

Government support Government support

Weaknesses

Poor support infrastructurePoor support infrastructure

Opportunities

Rising IncomeRising Income

Open Sky benefitsOpen Sky benefits

New business opportunitiesNew business opportunities

ThreatsEvent risk Event risk

Increasing competitionIncreasing competition



India¶s hotel industry is increasingly being viewed as

investment investment--worthy, both within the country and outside,worthy, both within the country and outside,and several international chains are keen to establish or and several international chains are keen to establish or

enhance their presence hereenhance their presence here. We anticipate that, over the

next three-five years, India will emerge as one of the world¶s

fastest growing tourism markets. ~ www.equitymaster.com

Indian Hotel Sector



What is Hotel Management?What is Hotel Management?



What is Hotel Management?

Food Production

Hotel

ManagementFood and

Beverage Services

Housekeeping

Front Office

Hotel management involves dealing with people throughout the day -

with guests and colleagues in your own and other departments. The

work culture involves good teamwork and leadership. Hotel

management is primarily concerned with food and living space, the

boarding and lodging needs of the guests, and more importantly their

comfort, at all times.

Broadly speaking, there arefour core operational areas

in a hotel: Food Production,

Food and Beverage

Services, Housekeeping and

Front Office.



Can you manage a career in Hotel Management?

Some of the personal skills essential to succeed in the Hotel Industry are:Some of the personal skills essential to succeed in the Hotel Industry are:

An interest in food and changing styles

A friendly and outgoing disposition

Good communication and interaction skills

Good organising abilities and an eye for detail

Pleasant and cheerful personality

Do you love people and understand them? Do you like catering toDo you love people and understand them? Do you like catering to

the needs of others?the needs of others? If you have good communication skills and an

outgoing attitude, then the hospitality industry is a highly

recommended career option.

However, being part of the world's most dynamic and exciting

industry is not for everyone, you have to be ambitious, creative

and have the passion to work in an industry that¶s constantlygenerating new ideas.




Skills for Front Office Management

-Strong communication skills

-Good command over English, and other

preferred languages

-Ability to be on your feet for long hours

-An energetic and cheerful personality

Skills for Housekeeping

Excellent problem-solving skills

Strong ability to grow

and learn

Ability to multi-task

Good know-how of

various equipments

Alert Behaviour




Skills for Food Production

Good knowledge of foodand constant update of trends

in national and international

cuisines

Interest in cooking, as thework hours are long

Ability to have a good focus

on quality, production,

sanitation and food cost

controls

Skills for Food and Beverages

Services

Pleasant personality

Knowledge of foreign language(s)

Good command over English

Ability to communicate

effectively, both verbally and inwriting, to an array of diverse

internal and external clients

Ability to establish, maintain and

enforce consistently high

erformance standards.



Hotel Management Education in INDIAHotel Management Education in INDIA



Class 10

Class 12(Any Stream)

Vocational Courses

(Housekeeping/Front Office/ Food Craft)

Job

Study Abroad

Bachelors in

International

BusinessB.AB.Sc

Job M.Sc/ PG

Diploma

MBA in

Hotel & Tourism

Management

IELTS/ TOEFL

IELTS/ GMAT/TOEFL

Study in India

Degree/

Diploma in

Hotel

Management

Graduation

Entrance

Job as an Executive/

Management Trainee

PG in Hotel

Management MBA

Job

Apprenticeship

Program in

Hotel

Management

Job

Study Route



Colleges offering Vocational courses in Hotel Management-India



Colleges offering Programs in Hotel Management in India

North Zone

South Zone



Colleges offering Programs in Hotel Management in India

East Zone



HOTELMANAGEMENT EDUCATION @ UK

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T he hospitality industry is probably the

world¶s fastest-growing, employment-

generating profession, employing one in ten

people worldwide. In the UK alone, the. In the UK alone, the

industry employs over 1.8 millionindustry employs over 1.8 million people. people. It is estimated that the industry will It is estimated that the industry will

require 30,000 require 30,000--35,000 trained people at 35,000 trained people at

managerial and supervisory levels every year managerial and supervisory levels every year

till 2010 to fulfil its potential till 2010 to fulfil its potential. At present,

compared to the demand for skilled

professionals there are relatively few students

undertaking college and university courses in

hospitality.

Whatever your talents are, the

hospitality industry in the UK ishospitality industry in the UK is

set to offer a lot of variety andset to offer a lot of variety and

opportunityopportunity. Let¶s have a dekko at

the trends, salaries, training

programmes and opportunitiesavailable for overseas students in the

UK.



Employer branding is becoming increasingly important

when it comes to recruitment. Many catering companies believe that building a successful employer brand makes it

easier to attract people who fit the culture of the company.

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Trends: A bird¶s eye view

The salaries depend on the hierarchy and also on thesize of the employer. For instance, a gener al manager of

a budget hotel in the provinces may ear n between £25,000and £75,000 and a r eception manager between £12,000and £16,000. The gener al manager of a f ive-star hotel in

London, however , could ear n between £35,000 and£185,000.

T he hospitality sector in general is multinational. T here are

equal opportunities for overseas students (knowing foreignlanguages will be a major plus point). At the same time, just

like any other industry, work permits would be required to gain

employment. Policies will vary and of course it will depend

upon what specific skills and experience you have to offer.



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T racing the Career PathT racing the Career Path



Tracing the Career Path in Hotel Management

F ood ProductionF ood Production

Hotel Hotel

Management Management F ood and BeverageF ood and Beverage

ServicesServicesHousekeepingHousekeeping

F ront OfficeF ront Office

With the Indian Hospitality sector witnessing a boom that promises toWith the Indian Hospitality sector witnessing a boom that promises to

stay, the employment opportunities are on a rise.stay, the employment opportunities are on a rise. T he current demand T he current demand

for manpower in this industry is enormous. Moreover, the diversity of for manpower in this industry is enormous. Moreover, the diversity of

roles in hotel management is greater than in any other profession.roles in hotel management is greater than in any other profession.

Hotels require trained staff for all these departmentsHotels require trained staff for all these departments



F ront Office Management F ront Office Management

F ront Office Executive

(1-3 years)

Shift Leader (2-4 years)

T rainee (0-2 years)

Assistant F ront Office

Manager (4-7 years)

F ront Office Manager (5-8

years)

FRONT OFFICE MANAGEMENT

T he hotel¶s front desk is the control centre for T he hotel¶s front desk is the control centre for

the property and workers at the supervisory the property and workers at the supervisory

level and must consist of well level and must consist of well--trained and trained and motivated professionals in order to achievemotivated professionals in order to achieve

business objectives of high yield, highbusiness objectives of high yield, high

occupancy rates and above all, top quality occupancy rates and above all, top quality

service.service.

T hey oversee and determine theT hey oversee and determine the

resolution of problems arising fromresolution of problems arising fromowner/guest concerns, reservations and owner/guest concerns, reservations and

unit assignments and other unusual unit assignments and other unusual

requests and inquiries.requests and inquiries.

T hese professionals ensure that customer T hese professionals ensure that customer service expectations are being met.service expectations are being met.



H ousekeepingH ousekeeping

Senior Room Boy (0-1 years)

F loor Supervisor

(1-3 years)

Assistant Executive H ousekeeper (4-7 years)

Executive H ousekeeper (7-10 years)

HOUSE KEEPING

H ousekeeping in a hotel is a very physically H ousekeeping in a hotel is a very physically

demanding job that includes many varied demanding job that includes many varied tasks. T he actual amount of work depends ontasks. T he actual amount of work depends on

the size of the room and the number of beds. Athe size of the room and the number of beds. A

housekeeper needs between fifteen and thirty housekeeper needs between fifteen and thirty

minutes to do one room. T he housekeepingminutes to do one room. T he housekeeping

department is in charge of the following tasks:department is in charge of the following tasks:

Making beds

Tidying rooms

Cleaning and polishing toilets,

taps, sinks, bathtubs and mirrorsWashing floors

Removing stains

Vacuuming



F ood ProductionF ood Production

Associate Chef- I

(2-3 years)

Associate Chef- II (0-2 years)

Chef (3-4 years)

Sous Chef (4-6 years)

Head Chef (6-7 years)

Assistant Executive Chef (7-9

years)

Executive Chef

(9-10 years)

FOOD PRODUCTION

F ood Production is an operating system and the

quality of food that a hotel delivers to its customersis a key part of its product offer.

T herefore, chefs play a vital role in the hotel set up.T herefore, chefs play a vital role in the hotel set up.

T he reputations of hotels ride on food quality and T he reputations of hotels ride on food quality and

thus food production operations are a critical issue.thus food production operations are a critical issue.

A career in A career in F ood ProductionF ood Production involvesinvolves

administrating the procedures used inadministrating the procedures used in

quantity food production management quantity food production management

including quality control, food costing,including quality control, food costing,

work methods, menu planning, food work methods, menu planning, food

production systems and service. production systems and service.



F ood & Beverage ServicesF ood & Beverage Services

Captain (4-6 years)

Steward (2-4 years)

Assistant Restaurant

Manager (6-7 years)

Restaurant Manager

(7-9 years)

FOOD & BEVERAGE SERVICES

F &B services and related areas employ bartenders,F &B services and related areas employ bartenders,

waiters and waitresses who are at the front line of waiters and waitresses who are at the front line of

customer service in restaurants, coffee shops and other customer service in restaurants, coffee shops and other food service establishments.food service establishments.

T here is substantial movement in and out of these

occupations because education and trainingeducation and training

requirements are minimal and the predominance of requirements are minimal and the predominance of part part--time jobs is an attractive optiontime jobs is an attractive option to people

seeking a short-term source of income rather than a

career.

However, keen competitionkeen competition is expected for the

posts of bartenders, waiters and waitresses posts of bartenders, waiters and waitresses, and other F &B service jobs in popular restaurants

where potential earnings from tips are greatest where potential earnings from tips are greatest.



Job Opportunities for Hotel Management graduates

A graduate can join in the variety of roles to begin with his

career. Some of the work roles are given below for reference.Management Tr ainee in Hotel and Allied Industr yHospitality ExecutiveKitchen Management/House and Institutional Cater ing

Supervisor /AssistantFaculty in Hotel Management/Food Cr af t InstitutesCabin Cr ew in National and Inter national Air linesCater ing Off icer in Cr uise lines/ShipsMarketing/Sales Executive in Hotel/Multinational CompaniesCustomer Service Executives in Banking /Insur ance and other

Service Sector sM

anager /Supe

rvisor

in Tour ism De

velopment C

or por

ations

Entrepreneurship opportunities and many more



Work zone ~ Types of Hotels



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T he salaries of hotel

employees have increased by 20 to 25 percent in the

last one year alone.

T his is due to hotelsT his is due to hotels

competing with other sectorscompeting with other sectors

such as the booming retail such as the booming retail

and fast food industries for and fast food industries for

unskilled and semi unskilled and semi--skilled skilled

labour, the employment costslabour, the employment costs

are rising with workersare rising with workers

demanding higher benefits.demanding higher benefits.



Alternate Careers Alternate Careers



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Event Management Event Management

Event Management is a multi-million-dollar industry, growing rapidly, with thousands of

mega shows and events hosted regularly.

On the professional side, event managementOn the professional side, event management

is a glamorous and exciting profession thatis a glamorous and exciting profession that

demands a lot of hard work and dynamism.demands a lot of hard work and dynamism.

As a prof essional with a background in the hospitalityindustry, you may alr eady possess the skill sets and exper ience

needed to manage events (parties, conferences, etc.) and acar eer in Event management would be essentially, an extension of

your pr esent role.



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Consultancy Consultancy

A consultant is a subject-matter expert who provides

his skills to a client for a fee.

A Hotel Consultant can work independently or as

a team player. A Hotel consultant can also A Hotel consultant can also

choose his area of specialisationchoose his area of specialisation ± ± such assuch as

Housekeeping, F &BHousekeeping, F &B to name a few.to name a few.



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T ravel & T ourismT ravel & T ourism

"There will be a requirement of about 10 million people inthe travel Industry in India. The industry needs manpower,

which is highly qualified, has leadership qualities and a quest

to lead the Indian tourism industry," says Kamal Hingorani,

vice-president and head, Kuoni Academy of Travel.

A good know good know--how of the hospitality sector coupled with ahow of the hospitality sector coupled with a pleasant personality, a flair for language and excellent pleasant personality, a flair for language and excellent

communication skillscommunication skills make for a winning combo and

will help you soar high in the travel and tourism sector.



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Celebrities from the Hotel Industry Celebrities from the Hotel Industry



Managing Director and Chief Executive Officer

The Indian Hotels Company Limited

Mr. Raymond Bickson

Bickson is used to the cliché, the hotelier¶s hotelier:Bickson is used to the cliché, the hotelier¶s hotelier: A man

who has seen every great hotel in the world from the inside, who

knows everybody in the business, and who has an intuitive grasp of

hotel operations. Bickson¶s education encompasses languages, French

culture, hotel services, cooking, and financial management.



Sanjeev K apoorRestaurant Consultant, Celebrity Chef

Sanjeev Kapoor, Chef Extraordinaire, TV show host, author Chef Extraordinaire, TV show host, author

of nine best selling cookbooks, restaurant consultant andof nine best selling cookbooks, restaurant consultant and

winner of several culinary awardswinner of several culinary awards! He has successfully carved a

niche for himself in the hearts of Indian cuisine aficionados.



For further details on the topic, refer to the Report on

µ Careers in Hotel Management¶ µ Careers in Hotel Management¶

HAPPY READING! HAPPY READING!

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careers hotel management

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