cargo agent’s handbook resolution 809—south west pacific - … · 2020. 9. 28. · south...

Cargo Agent’s Handbook Resolution 809—South West PacificEdition 43

Effective 1 October 2020

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Hawaiian Is

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P A C I F I CO C E A N

P A C I F I CO C E A N

A T L A N T I CO C E A N

I N D I A NO C E A N

A R C T I CO C E A N

1 2 3

AREA 1 • NORTH, CENTRAL, SOUTH AMERICA AND ENVIRONSAREA 2 • EUROPE, MIDDLE EAST, AFRICAAREA 3 • FAR EAST, AUSTRALIA, NEW ZEALAND, PACIFIC ISLANDS

I ATA A R E A S

Cargo Agent’s Handbook Resolution 809—South West PacificEdition 43

Effective 1 October 2020

International Air Transport AssociationMontreal—Geneva

Cargo Agent’s Handbook Resolution 809—South West Pacific, 43rd EditionISBN 978-92-9264-238-9© 2020 International Air Transport Association. All rights reserved.Montreal—Geneva

NOTICEDISCLAIMER. The information contained in this publication is subject to constant review in the light of changing government requirements and regulations. No subscriber or other reader should act on the basis of any such information without referring to applicable laws and regulations and/or without taking appropriate professional advice. Although every effort has been made to ensure accuracy, the International Air Transport Associ-ation shall not be held responsible for any loss or damage caused by errors, omissions, misprints or misinterpretation of the contents hereof. Fur-thermore, the International Air Transport Asso-ciation expressly disclaims any and all liability to any person or entity, whether a purchaser of this publication or not, in respect of anything done or omitted, and the consequences of anything done or omitted, by any such person or entity in reliance on the contents of this publication.

© International Air Transport Association. All Rights Reserved. No part of this publication may be reproduced, recast, reformatted or trans-mitted in any form by any means, electronic or mechanical, including photocopying, recording or any information storage and retrieval sys-tem, without the prior written permission from:

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TABLE OF CONTENTS

Page

Foreword.............................................................................................................................................................. v

Mechanics of the IATA Cargo Agency Programme........................................................................................xi

Seeking Registration as an IATA Cargo Agent/Intermediary .......................................................................xii

IATA Numeric Code.......................................................................................................................................... xiii

Financial Criteria—Australia & Papua New Guinea ......................................................................................xiv

New Zealand Financial Criteria for IATA Registered Cargo Agents Approved under Resolution 809....xvi

Financial Criteria—South West Pacific Islands ...........................................................................................xviii

Changes within an Agency Requiring IATA Approval .................................................................................xxi

IATA International Cargo Agents Training Programme ..............................................................................xxii

Air Cargo Security and Asset Protection.....................................................................................................xxiv

Air Cargo Automation .................................................................................................................................... xxvi

IATA Dangerous Goods Regulations ............................................................................................................ xxx

Dangerous Goods in Electronic Format (eDGR) .........................................................................................xxxi

IATA Live Animals Regulations ................................................................................................................... xxxii

Perishable Cargo Regulations Manual (PCR) ............................................................................................xxxiii

Unit Load Device (ULD)................................................................................................................................ xxxiv

The Cargo Accounts Settlement Systems—CASSlink .............................................................................xxxiv

Air Cargo Claims Procedures...................................................................................................................... xxxvi

Use of IATA Logo......................................................................................................................................... xxxvii

ResolutionNumber049a Application of Changes in Rates..........................................................................................................1502 Low Density Cargo............................................................................................................................... 1509 Charges for Disbursements .................................................................................................................2512c Charge for Preparation of Air Waybill ..................................................................................................3600 The Consignment................................................................................................................................. 4600a Air Waybill ............................................................................................................................................ 5606 Bar Coded Label ................................................................................................................................ 32606a Non-Bar Coded Label ........................................................................................................................ 40607 Standards for Labels and Tags for Special Shipments .....................................................................43612 Shipper's Request for Changes to Air Waybill and Shipment Record Amounts................................44614 Procedures for Disbursements ..........................................................................................................45618 IATA Dangerous Goods Regulations.................................................................................................46620 IATA Live Animals Regulations..........................................................................................................46670 Cargo Electronic Data Interchange Message Standards...................................................................47671 Changes to Cargo Interchange Message Procedures (Cargo-IMP)..................................................471600t Use of Bar Codes and Bar Code Equipment in Cargo Applications..................................................52801a(II) Cargo Agency Agreement (II) ............................................................................................................52801c IATA/FIATA Consultative Council ......................................................................................................56

Cargo Agent's Handbook—Resolution 809—South West Pacific

ResolutionNumber Page801r Reporting and Remittance Procedures..............................................................................................57801r Section 1—Collection of Funds; Irregularities and Default (other than under Cargo Accounts

Settlement System—CASS-Export) (except Australia)......................................................................58801r Section 2—Air Waybill Transmittals, Billings, Remittances and Collections, Defaults

(under Cargo Accounts Settlement System—CASS-Export).............................................................62801r Section 3—Consequences of Default ................................................................................................67801r Attachment ‘A’—Cargo Sales Invoice/Adjustment .............................................................................70809 Cargo Agency Rules—South West Pacific ........................................................................................71809 Section 1—South West Pacific Cargo Agency Programme ..............................................................71809 Section 2—Qualifications for Registration and Retention..................................................................72809 Section 3—Procedures ......................................................................................................................76809 Section 4—Commission/Remuneration .............................................................................................78809 Section 5—Change of Ownership, Legal Status, Name or Address .................................................78809 Section 6—Review of Agents ............................................................................................................82809 Section 7—Collection of Funds; Reporting and Remitting Directly to Members

(not applicable in Australia)................................................................................................................ 83809 Section 8—Air Waybill Transmittals, Billings, Remittances and Collections, Defaults

(under Cargo Accounts Settlement System—CASS-Export).............................................................83809 Section 9—Consequences of Default ................................................................................................84809 Section 10—Measures Affecting an Agent's Standing ......................................................................84809 Section 11—Review by Arbitration at Agent's Request.....................................................................85809 Section 12—Agency Fees .................................................................................................................87809 Attachment ‘A’—Notice of Change ....................................................................................................88809 Attachment ‘B’—Cargo Sales Invoice/Adjustment .............................................................................89809zz Cargo Intermediary Agreement—Australia ........................................................................................90811d Agency Commissioner ....................................................................................................................... 96811e Conduct of Review by Agency Commissioner...................................................................................98811ee Conduct of Review by Cargo Commissioner (for IFACP countries/regions) ...................................101817 Financial Securities .......................................................................................................................... 103821 IATA Cargo Office Numeric Code....................................................................................................108823 Definitions of Terms Used in Cargo Agency Conference Resolutions ............................................109829 Agency Administrator ....................................................................................................................... 113831 Consequences of Violation of Air Waybill or Shipment Record Completion Procedures ................114833 Ready for Carriage Consignments...................................................................................................115833a Security Measures for Intended Consolidated Consignments.........................................................116849 Tie in Transferal Resolution & Airline General Concurrence...........................................................116851 Cargo Accounts Settlement System ................................................................................................122851f Cass Consultative Council ...............................................................................................................148851r Cargo Accounts Settlement System (CASS) Participation Rules—for IFACP Forwarders .............149853 CASS-Import & Terminal Charges...................................................................................................158881 Reduced Fares for Cargo Agents ....................................................................................................178883 Reduced Fare Transportation for Candidates Attending Certain Approved IATA Cargo Training

Courses or Examinations.................................................................................................................185893 Disclosing Another Member's Position Taken at an IATA Meeting .................................................186

IATA Membership List.................................................................................................................................... 187

IATA Member Airlines Appointing by General Concurrence .....................................................................199

Glossary of Commonly Used Air Traffic Terms ..........................................................................................203

Alphabetical Index .......................................................................................................................................... 207

FOREWORD

IATA publishes the Cargo Agent's Handbook to communicate to the airfreight community CargoConference decisions governing industry procedures as well as information on relevant industryregulatory developments. The handbook thus provides the texts of the basic rules and regulationsgoverning the trading relationship between IATA Cargo Agents and appointing Member Airlines. Italso contains informative articles on topics of professional interest to Cargo Agents.

Governance Structure

The IATA Cargo Procedures Conferences consists of the Cargo Agency Conference (CAC) and theCargo Services Conference (CSC). The governance structure of the IATA Cargo ProceduresConferences and their subgroups is illustrated in the following chart:

CAC Structure and sub-groups

The Cargo Agency Programme regulates Member airlines' working relationships with theirappointed sales agents. It provides agents with industry recognition of their financial andprofessional competence and give airlines a worlwide distribution network of approved agents to selltheir products. The Cargo Agency Conference (CAC) works at strengthening industry capabilities,promoting industry reputation and enhancing commercial success for both airlines and agentparticipants.

CARGO AGENCY CONFERENCE (CAC) IATA's Cargo Agency Programme facilitates Memberairlines' working relationships with their appointed sales agents and intermediaries. Affordingbenefits to both airlines and agents, the programme provides agents with industry recognition oftheir financial and professional competence and airlines with a worldwide distribution network ofapproved agents to distribute their product. The Cargo Agency Conference works at strengtheningindustry capabilities, promoting industry reputation and enhancing the commercial success for bothairline, intermediary and agent participants.CARGO PROCEDURES CONFERENCES MANAGEMENT GROUP (CPCMG) The CPCMGprovides support and guidance in relation to the strategies determined by the Cargo ServicesConference (CSC) and Cargo Agency Conference (CAC). It formulates cargo industry policies andmonitors industry developments and priority issues and develops relevant industry solutions inresponse. The CPCMG also prioritises, assigns and monitors the activities of the various standingConferences sub groups.

43RD EDITION, OCTOBER 2020 v


CASS CONSULTATIVE COUNCIL (CCC) is a local group to ensure full consultation between IATAand participating carriers with the national association(s) of cargo intermediaries (Forwarders andAgents), on the operation of the CASS-Export and CASS-Import. In particular, the CCC shall ensurethat any enhancements or modifications to the CASS, which could affect the Intermediaries'interests, are discussed in advance with the local cargo-intermediaries' association whose memberscould be affected by the proposed changes.CASS POLICY GROUP (CPG) The CASS Policy Group is responsible for providing policy directionand advice to IATA on CASS matters relating to its functional management and operation. The CPGprovides a consultative forum for CASS between IATA and Member airlines. It formulates a globalrepresentation policy, develops a CASS country development plan, the CASS cost sharing formulaand CASS pricing policy etc. The CPG consists of not more than 12 members appointed by theCargo Committee (CC) based on written nominations submitted, for a period of two years. If amember misses two consecutive meetings of the CPG, his position on the Group is terminated.IATA/FIATA CONSULTATIVE COUNCIL (IFCC) The IATA/FIATA Consultative Council (IFCC) wasconstituted to initiate, consider and make recommendations to the Cargo Agency Conference (CAC)and Cargo Services Conference (CSC) on issues affecting the Carrier/Agent relationship. The IFCCreviews all proposals, including those submitted by mail vote, made to the CAC to introduce new, orto amend existing, provisions of the Cargo Agency Rules. The IFCC's actions are expressed asrecommendations.AIR CARGO PROGRAMME JOINT COUNCILS IATA has established Air Cargo Programmes incertain areas/countries. These Air Cargo Programmes are collaborative in nature with airlines andcargo agents (referred to as intermediaries). They are supported by Joint Councils. A Joint Councilis responsible for developing, managing and marketing an Air Cargo Programme. It determines theobjective criteria pertaining to financial standing, standards of staff competence, experience andknowledge of air cargo products, suitability of premises, suitability of cargo handling & processingequipment and products and services, for registration of intermediaries in the applicablearea/country. The Joint Council has representation from both airlines and intermediaries as outlinedin the relevant Resolution. The IATA Head of Cargo and FIATA-AFI Chairman serve on the JointCouncil as non-voting Members.IATA CARGO ADVISORY PANEL (ICAP) An IATA Cargo Advisory Panel makes recommendationsto the Cargo Agency Conference for establishment of local criteria pertaining to financial standing,personnel qualification, premises and equipment for registration and retention of Agents in acountry. It consists of not more than nine representatives of appropriate seniority from salesorganization of Member airlines having presence in that country. These representatives, each withexpertise in the areas of cargo handling, sales and financial control, are selected by the AgencyAdministrator from the nominations received.SETTLEMENT AND REMITTANCE COMMITTEE The Settlement & Remittance committee wasestablished in the past to decide payment terms and frequency of payments to be received fromaccredited cargo agents/intermediaries. However, in 2019 its mandate has been transferred to theCargo Agency Conference.GENERAL ASSEMBLY/EXECUTIVE COUNCIL A Cargo General Assembly or A Cargo ExecutiveCouncil is established in certain areas. Their functions & responsibilities are outlined in theapplicable Resolutions.

43RD EDITION, OCTOBER 2020vi

Foreword

ECONOMIC WATCH PANEL RESOLUTION A permanent Economic Watch Panel is established incertain countries, which in consultation with the recognized national agents association, determinesthe economic and financial indicators and the degree of variation of these indicators which wouldrequire a reappraisal of the existing reporting/remitting frequencies and/or the remittance dateapplicable in the country concerned. An Economic Watch Panel consists of Member airlines'financial and commercial experts including a representative of the national carrier(s) and meets asand when necessary.LOCAL CUSTOMER ADVISORY GROUP–CARGO A Local Customer Advisory Group isestablished by the Cargo Agency Conference wherever a CASS is in operation. Each LCAGCprovides advice to IATA CASS Management on customer service issues and in particular, onestablishing and addressing local needs. The LCAGC may provide advice on matters concerningthe local operation of CASS and on the establishment of local CASS business requirements andenhancements, especially where differences from worldwide policy and standards are sought. Theymay also guide the local CASS Manager on market place activities, development opportunities andother local/area needs.

Note: For more information on CAC and its subgroups, please contact IATA Service Center viathe customer portal www.iata.org/cs

CSC Structure and Sub Groups

CSC is a permanent and autonomous body consisting of representatives from IATA MemberAirlines. The CSC is responsible for the development and maintenance of standards andprocedures for the cargo industry.

CARGO SERVICES CONFERENCE (CSC) The CSC establishes standards and takes action onmatters relating to cargo services, including cargo handling, documentation, ULD technicalspecifications, EDI, dangerous goods regulations, live animals and perishable regulations. TheConference also presents the opportunity for discussion of new developments and agreements onhow the air argo industry should change and grow in a multilateral environment. The CSC meets onan annual basis during IATA's World Cargo Symposium event.

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http://www.iata.org/cs


CARGO PROCEDURES CONFERENCES MANAGEMENT GROUP (CPCMG) The CPCMGprovides support and guidance in relation to the strategies determined by the Cargo ServicesConference (CSC) and Cargo Agency Conference (CAC). It formulates cargo industry policies andmonitors industry developments and priority issues and develops relevant industry solutions inresponse. The CPCMG also prioritises, assigns and monitors the activities of the various standingConferences sub groups.AIRMAIL PANEL (AMP) The AMP develops and maintains procedures related to all aspects ofairmail handling. As the Basic Airmail Conveyance Rate (BACR) is established by the UniversalPostal Union (UPU), liaison with the UPU on issues pertaining to the carriage of mail by air is a keycomponent of the AMP agenda. Panel members also actively participating in the IATA-UPU ContactCommittee, reviewing airmail automation developments, formulating responses to enhancedsecurity requirements and establishing standard handling procedures.CARGO BUSINESS PROCESSES PANEL (CBPP) The CBPP develops and maintains industrystandards for procedures, documentation and flow of information relating to the air cargo business.These may concern automation issues, air waybill layout, completion and issuance procedures andrelated topics. More recently, there has been a shift in emphasis towards the impact of automationin various areas: handling the cargo, its documentation and the information relating to its movement;and the interface between the airline and the forwarding agent and customs authorities.CARGO DATA INTERCHANGE TASK FORCE (CDITF) The CDITF deals with the technical detailsof EDI message construction, particularly Cargo-IMP, the long-established airline message standardfor EDI. The group is also responsible for maintaining the industry's EDIFACT-based EDImessages, Cargo-FACT. CDITF is responsible for the content of both the Cargo-IMP and Cargo-FACT Manuals.CARGO XML TASK FORCE (CXMLTF) The objectives of the Cargo XML Task Force are toprovide recommendations to the Cargo Business Processes Panel (CBPP) on XML requirementsfor transportation messages and on the maintenance of the standards as well as to oversee thetechnical development of these XML messages, which will be based as much as possible onexisting messages (e.g. CIMP. IFTMIN) and international standards (i.e. UN/CEFACT CoreComponents and XML Naming and Design Rules).DANGEROUS GOODS BOARD (DGB) The objective of the DGB is to promote the safe transportof dangerous goods by air. This is accomplished by establishing clear, concise and practicalprocedures for shippers, freight forwarders and airlines, which are published as the IATADangerous Goods Regulations (DGR). The DGR, which is based on the ICAO TechnicalInstructions, the legal text for air transport of dangerous goods, is applicable worldwide and includesoperational requirements to facilitate the safe and expeditious transport of dangerous goods by air.The Board meets to consider and review new developments in the international regulatory arena.The Board discusses problems that arise in the carriage of dangerous goods and acts to modify ordevelop new regulations as appropriate.DANGEROUS GOODS TRAINING TASK FORCE (DGTTF) The DGTTF reports to the DangerousGoods Board (DGB) and meets twice a year to review all matters pertaining to dangerous goodstraining. It was established to review, amend and update the IATA Dangerous Goods TrainingProgramme. The contents thereof are current and fully aligned with the IATA Dangerous GoodsRegulations. Other tasks are to maintain and update the dangerous goods instructor's manual andto review third party dangerous goods training programmes submitted for endorsement by IATA.

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Foreword

LIVE ANIMALS & PERISHABLES BOARD (LAPB) The LAPB develops regulations for theacceptance, handling and loading of live animals in air transport. The regulations for shipping liveanimals are published in the IATA Live Animals Regulations (LAR), which is published annually inEnglish, French, and Spanish. The LAPB also develops guidelines for shipping time andtemperature sensitive goods, these include traditional perishables such as meat products, seafood,fruits, vegetables, plant products, cut flowers and goods from health care sector such aspharmaceuticals. The focus here is on adequate temperature management and efficient handling.The regulations are published in the IATA Perishable Cargo Regulations manual (PCR), which isupdated annually. The LAPB has an Advisory body consisting of representatives from outside thetraditional IATA membership in particular shippers associations or their agents and internationalgovernmental organizations. It also has an Animal Care Team comprising of individuals withexpertise on particular types of animals, such as laboratory and zoo animals, for example but notlimited thereto.TIME AND TEMPERATURE TASK FORCE (TTTF) The TTTF was established to develop andmaintain standards for the procedures, documentation, cargo handling, packaging and acceptanceof goods from the healthcare sector in order to facilitate, improve or maintain the logistics thereof.The members of the TTTF are appointed by the LAPB, each being an expert in time andtemperature sensitive cargo. More specifically, the task force will deliver a Quality ManagementSystem and a revision of Chapter 17th of the IATA Perishable Cargo Regulations (PCR) Manual.The Task Force meets in conjunction with the LAPB.ULD PANEL (ULDP) The ULDP develops specifications, guidelines, recommendations and othertechnical material related to Unit Load Devices (ULDs). The Panel is responsible for developing andpromulgating recommendations and guidelines concerning the manufacture, handling, maintenanceand control of ULDs. The Panel studies the development and simplification of requirements ofairworthiness certification of ULDs and aircraft restraint systems to remove barriers to the full use ofULDs. The Panel liaises with other industry groups such as SAE International, ISO, FAA, and otherexternal organisations to provide guidance and assistance so that appropriate IATA standards aredeveloped and implemented when needed. The Panel also ensures the commonality of parametersrequired for interlining ULDs and monitors the developments in aircraft containerisationrequirements, including the allocation of ULD Type Code.ULDP TECHNICAL ADVISORY PANEL (TAP) The TAP was established for industry to providetechnical support in their area of expertise to the ULDP and its secretariat. It is tasked withrepresenting the manufacturing industry's interests. The panel acts as advisors to the ULDP onrelated matters. Representatives are appointed by the ULDP from companies participating in theIATA Strategic Partnerships programme and invited government civil aviation authorities.IATA/FIATA CONSULTATIVE COUNCIL (IFCC) The IFCC was constituted to initiate, consider andmake recommendations to the Cargo Agency Conference (CAC) and Cargo Services Conference(CSC) on issues affecting the Carrier/Agent relationship. The IFCC review all proposals, includingthose submitted by mail vote, made to the CAC to introduce new, or to amend existing, provisionsof the Cargo Agency Rules. The IFCC's actions are expressed as recommendations.IATA/FIATA CUSTOMS WORKING GROUP (IFCWG) The role of the IATA/FIATA CustomsWorking Group (IFCWG) is to identify and understand Customs requirements that concern Carriersand Forwarders and that affect the Carrier/Forwarder relationship. The IFCWG providesprocedural & operational responses to changes in Customs provisions on behalf of the air cargoindustry and identifies & implements necessary changes in IATA procedures and/or standards tocomply with legislated requirements.

Note: For more information on CSC and its sub-groups, please contact [email protected]

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mailto:[email protected]


It is important that the management and operational staff of every IATA Cargo Agent be familiarwith the regulatory contents of this handbook. A free copy is sent to the head office of eachRegistered IATA Cargo Agent. Additional copies are available upon request.

This is the 43rd edition of the Cargo Agent Handbook–Resolution 809 currently promulgated by theCargo Agency Conference. The 48th meeting of the Cargo Agency Conference, scheduled to takeplace on 09 March 2020 at the World Cargo Symposium in Istanbul, had to be postponed to afuture date, yet to be defined due to COVID-19. This 43rd edition includes all Mail Votes conductedfrom November 2019 through July 2020.

Resolution 801r, Section 2.5–Report and Remittance Procedures, Settlement and RemittanceDate— CAC Resolutions were referring to the Settlement and Remittance Committee for determining

remittance dates albeit this authority is in the remit of the Cargo Agency Conference. It hasbeen corrected in this new edition.

Resolution 817, Section 2–Acceptable Financial Security Types— A bank deposit into a designated neutral account, held by IATA, has been added to the list of

acceptable types of Financial Security.

Resolution 851, Section 4–Cargo Accounts Settlement System Participation by Members— An airline prefix and designator code has always been a key requirement for carriers to

participate in the CASS. The requirement has been added to this section for clarification.

Some of the Resolutions included in this handbook have not been declared effective at the time ofissue, and therefore appear in grey shaded background. These Resolutions will be declaredeffective once the necessary Government approvals have been granted. Thereafter, an appropri-ate declaration of effectiveness memorandum will be distributed to Cargo Agents.

Note: To meet the new requirements of Resolution 811d, Attachment ‘A’, which mandate theCargo Agency Commissioner to maintain an information website, the reader's attention is drawn tothat website: www.cargo-agency-commissioner.aero

Dialogue between IATA and the air cargo agency sector of the industry has been conducted on aninternational level for several years through a Consultative Council composed of representatives ofmembers of IATA and FIATA (the International Federation of Freight Forwarders Associations).Those consultations have resulted in problems being solved, procedures being simplified andinnovations being agreed by the Conference, as well as in communications being improvedbetween allied branches of the same industry.

All Member airlines of IATA participate in its Trade Association activities and are accordingly boundby the Resolutions of the Cargo Agency Conference and the Cargo Services Conference. In thishandbook, those resolutions are identified respectively by the initials ‘CAC’ or ‘CSC’ in the headline.Resolutions of the Tariff Co-ordinating Conferences (TCC) bind those Members having elected toparticipate in the TCC activities. They can be identified from the IATA membership list towards theend of the handbook.

Aleksander Popovich

Agency Administrator

43RD EDITION, OCTOBER 2020x

http://www.cargo-agency-commissioner.aero

The Agency Programme is similarly subdivided, with IATAMECHANICS OF THE IATA CARGOoffices in each area. Secretariat support for CAConf,AGENCY PROGRAMME regional programmes and other specialist groups servingCAConf is provided by IATA Distribution and FinancialThe insertion of a name on the IATA Cargo Agency List isServices (IDFS), which thus constitutes a continuity factorthe result of a careful system of vetting and monitoring,for the Agency Programme.created by the IATA Airlines, in order that they may all

have access to industry-accredited intermediaries of The span of airline management resources involved in thereliable. The overall framework within which that industry operation of the IATA Cargo Agency Programme extendsaccreditation process takes place is known as the IATA from head-office senior middle-management at the Con-Cargo Agency Programme. ference, through senior regional management to district

management involved in regional groups. In addition, aThe programme is contained essentially in a series ofwatching brief is kept by the airlines' top commercialResolutions, reproduced in this handbook, which havemanagements through the activities of the Cargo Com-been adopted by the Cargo Agency Conference (CAConf)mittee of IATA. Taking into account the important pro-and revised in the light of operating experience. Theportion of air cargo business which originates from theCAConf consists of senior commercial managers nomi-cargo agency sector of the industry, it may be readilynated by IATA Member Airlines. In the normal run ofunderstood why such an important segment of thethings it meets every March, but special CAConf meetingsairlines' management should concern itself with the IATAcan be called at any time to consider urgent matters.Agency Programme.

Resolutions of CAConf require the unanimous vote of theIn parallel with the internal airline consultationsConference to secure adoption; thereafter, the adoptedassociated with the above activities, there is a veryResolutions are filed with the concerned governmentimportant and growing programme of consultations withauthorities for scrutiny and approval, after which they canthe air cargo agency sector of the industry. Thosebe declared effective.consultations are, for the most part, conducted withFIATA (the International Federation of Freight ForwardersFor convenience sake, the airlines have divided the IATAAssociations), the world representative body of air cargoworld into three areas:agents. Additionally, there are specific regional consul-tations in some areas and, where circumstances soArea 1: the Americas;warrant, there are industry-wide consultations at national

Area 2: Europe, Africa and the Middle East; levels.Area 3: Asia East of Iran and Australasia.

One prominent activity is the area of training, which overmany years has successfully developed, implementedand administered professional training programmes forcargo agency personnel of a quality second to none in theindustry. That activity is most adequately described else-where in this publication.

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Equally prominent in its output and the nature of its work SEEKING REGISTRATION AS AN IATAproduct is the IATA/FIATA Consultative Council which for CARGO AGENT/INTERMEDIARYseveral years has been the dialogue partner of the CargoAgency Conference. In consequence, it has been influen- Cargo Agency Rules have been established in order totial in the modernizing and remoulding of the Cargo regulate the standards of business practice between theAgency Programme and has been the source of valuable IATA registered Cargo Agent/Intermediary and Members.practical advice in the development of the Cargo These rules set forth the rights and obligations of bothAccounts Settlement Systems. parties and the procedures applicable to organizations

seeking IATA Cargo Agency registration.The inter-relationship between these various bodies is asillustrated on the previous page. Any person or organization wishing to seek registration as

an IATA Cargo Agent/Intermediary may do so by submit-An IATA Cargo Agent who encounters difficulty in inter-ting an application in the form of written answers to apreting or applying the regulations set out in this publi-questionnaire. This questionnaire has been adopted by allcation has a choice of possible sources of guidance:airlines, and is part of the Cargo Agency Rules and is

— a Member Airline of IATA, preferably the national included later on in this handbook, or by visiting ourcarrier of the country where the Agent is situated; website at URL http://www.iata.org/customer-portal/

— the Agent's national trade association which has Pages/index.aspxaccess to FIATA;

The qualifications required for the registration of an— the IATA Industry and Distribution Financial ServicesAgent/Intermediary are described in detail in these Rules.Division, through its regional offices in Geneva,The essential requirements are:Montreal and Singapore.— qualified and duly trained staff, particularly with

Experience has shown that most difficulties may be regard to the acceptance/handling of Dangerousreadily resolved through the above channels; however, Goods;where the difficulty encountered raises an important point — sound financial standing;of principle, then the IATA/FIATA consultative machinery

— suitable working premises and cargo handlingis equipped to analyse it in detail and to seek a CAConffacilities; and active promotion and sale of inter-solution. In this connection, the CAConf provisions envis-national air cargo transportation.age third party presentations to the Conference on

matters on the agenda and within the CAConf's purview. Concerning the qualifications of the staff, each applicantDetails of how such may be sought can be obtained from must have at least two persons who have completed athe Agency Administrator in Geneva. recent training course in applicable Dangerous Goods

Regulations, as well as two persons (not necessarily thesame) who have completed an industry introductory orbasic training course. All courses offered by IATA Mem-ber Airlines, the IATA Training home study programmes,as well as certain Governmental Organizations, are ac-cepted courses. A number of third-party training courseshave also been approved and applicants should refer tothe IATA Cargo Agency Administration for further infor-mation in this respect.

In addition, effective 1 October, 2004, all IATA Agent/Inter-mediary owned branch locations where air cargo ismade ready for carriage need to be registered, with eachlocation required to employ a minimum of two full-timecompetent persons, qualified to provide prescribed ser-vices and handling functions. As well, a minimum onesuch competent person, who also holds certification withrespect to Dangerous Goods Acceptance is to be presentat all places where air cargo is made ready for carriagewhenever such places are open for business.

Refinements to the above as well as other criteria may beapplicable in certain countries or areas, as established bylocal IATA groups, in accordance with the Rules of anyregional programme. These are notified to applicants inthe countries concerned.

43RD EDITION, OCTOBER 2020xii

http://www.iata.org/customer-portal/Pages/index.aspx


Each complete application is investigated to determine IATA NUMERIC CODEwhether or not an applicant qualifies for registration. AllMembers have a 30-day period in which to file evidence Upon accreditation of an Agent, the Agency Administratorwith the Agency Administrator indicating why any shall assign a numeric code. Such assignment shallapplication should not be approved. continue only so long as the assignee remains an IATA

Cargo Agent and shall be withdrawn by the AgencyA newly-registered IATA Cargo Agent/Intermediary Administrator should the IATA accreditation beexecutes a Cargo Agency Agreement after which Mem- terminated.bers may appoint the Agent/Intermediary to representthem in the country of registration. The assigned numeric code remains the property of IATA

at all times. It shall not be shared, lent, leased, sold orotherwise transferred by the assignee to any otherperson. Failure on the part of the assignee to respect thisexclusivity of usage requirement shall constitute validgrounds for the Agency Administrator to withdraw theassignee code and cause the Cargo AgencyCommissioner to review the IATA Cargo Agent's IATAaccreditation.

43RD EDITION, OCTOBER 2020 xiii


FINANCIAL STANDARDSFINANCIAL CRITERIA—AUSTRALIA &PAPUA NEW GUINEA

(i) Minimum EquityFinancial Statements will be assessed against the follow-

The level of equity contribution required by Agents shalling criteria.be based upon the following scale:

(i) General TOTAL Gross Turnover Minimum Equity(US$) (US$)

The financial statements must be prepared by a qualifiedUp to 2 million 50,000accountant (i.e. a Member of the Chartered Accountants2 to 7 million 75,000of Australia or CPA Australia for Australian or CPA Papua

New Guinea Agents in Papua New Guinea) and signed over 7 million 100,000by one director or the proprietor.

Agents must at all times have sufficient equity (comprisingThe financial statements shall reflect the financial position paid-up capital and retained earnings) in the business toof the applicant no more than four months prior to date of meet the minimum applicable equity requirements.submission.

(ii) Financial Assessment(ii) Contents of Accounts

The financial assessment is based on Five Tests and theallocation of the applicable points to each Test. MaximumAs a standard industry practice, the following itemspoints are 30 and a total of 15 points or more isshould be disclosed in the financial statements or asconsidered satisfactory providing the applicant maintainsnotes thereto:the minimum level of share capital.1) Compensation to directors and shareholders.

2) Accounts receivable to show: The maximum number of points obtainable is made up asfollows:• Amounts due from clients

• Amounts due from AirlinesCurrent Ratio 10 points• Other (if the amount shown as “Other” isDebt Ratio 10 pointsmaterial, it should be fully identified).Profitability Ratio 6 points3) Accounts payable to show:Tangible net worth to turnover 4 points• Amounts due to clients

• Amounts due to Airlines TOTAL 30 points• Other trade creditors.

1. Integrity of Accounting System4) Declaration as to the value of duty and taxesincluded in turnover where the agent has a policy of The accuracy and integrity of internal accounting systemcollecting duty and taxes before disbursing them, and is considered to be critical to the Agents ability to manageintends reducing the turnover by that amount. the business.

5) State whether bank overdraft or loan facilities areThe accounts provided may be:secured and if so, details of securities held.1) Audited Financial Statements, or6) Should any Balance Sheet assets of an applicant be

used as security for loans which do not appear on 2) B. Financial Statements prepared by a qualifiedthe Balance Sheet (e.g. third party loans to directors) accountant (i.e. a Member of the Chartered Account-those loans will be deducted from assets, up to the ants of Australia or CPA Australia for Australian ormaximum amount of the liability secured by the CPA Papua New Guinea Agents in Papua Newapplicant's assets. Guinea) enclosing a copy of the appropriate tax

return and supporting/reconciling documents.Details of such encumbrances will require disclosure andwill be included in the Annual Financial Accounts. 2. Current Ratio

All charges over an Agent's assets both fixed and floating Current Assetsrequire immediate disclosure to the Agency Administratorat the time of their creation. Failure to notify the creation Current Liabilitiesof a charge will be regarded as a serious departure from

Current Assets exclude receivables from shareholdersthese financial requirements and shall constitute groundsfor the Agency Administrator to temporarily suspend an

Current Liabilities include the current portion ofAgent and to initiate a review by the Agencyexternal long term debt, but exclude loans provided byCommissioner. Retirement of all charges during the yearshareholders or proprietors.should also be notified to the Agency Administrator.

43RD EDITION, OCTOBER 2020xiv

Financial Criteria—Australia & Papua New Guinea

Over 1.99 10 points Shareholders Funds–This is calculated by summaryshare capital plus retained earnings (minus deficit) plus1.75—1.99 9 pointsother resources.

1.50—1.74 8 points1.25—1.49 7 points Over 19.99% 6 points1.00—1.24 6 points 15%—19.99% 4 points0.95—0.99 4 points 10%—14.99% 3 points0.90—0.94 2 points 5%—9.99% 2 pointsUnder 0.89 0 point 0%—4.99% 1 point

Under 0 0 point3. Debt Ratio

5. Tangible Net Worth to TurnoverTotal Debt

Tangible Net WorthTagible Assets

Total TurnoverThis ratio indicates how much of the debt is covered bycreditors and how much by shareholders. Ideal ratio is an

This ratio equates the tangible net worth of an applicantequal investment by shareholders to external creditors.with its turnover and recognizes that the greater theturnover of an organization the greater its tangible netTotal Debt includes current liabilities and all loans fromworth.third parties and includes loans provided by shareholders

or proprietors.Tangible Net Worth is the shareholders funds less intan-gibles. Loans to shareholders/proprietors will beTangible Assets are the total assets (includingexcluded.receivables from shareholders) less intangible assets

such as goodwill, franchise fees, client lists and prelimi-Total Turnover is currently the annual gross sales from allnary expenses. Goodwill attaching to premises will besources.classed as intangible unless supported by a written

valuation from an independent registered valuer. Duty and Taxes will be excluded as a disbursementwhere the agent has a policy of collecting duty and taxes

Under 0.5 10 points before disbursing it and if a declaration is provided statingthe value of such duty and taxes.0.50—0.59 9 points

0.60—0.69 8 pointsOver 2% 4 points0.70—0.79 7 points

1.50—2.00 4 points0.80—0.89 6 points1.00—1.49 3 points0.90—0.99 5 points0.75—0.99 3 points1.00—1.09 4 points0.50—0.74 2 points1.10—1.19 2 points0.25—0.49 2 pointsOver 1.19 0 pointUnder 0.25 0 point

4. Profitability RatioFinancial Discretion

Net Profit after TaxIt is recognised that different interpretations of financial

Shareholders Funds accounts are possible and do occur. Accordingly, IATAwill appoint an independent financial assessor to reviewThis ratio is a measure of how well the owner's invest- financial documents and confirm suitability of financialment has been employed by management. criteria (the “Financial Assessor”). The Financial Assessorshall have discretion as to the most appropriate classifi-Net Profit after Tax–Profit after taxes but before extraordi-cation in accordance with standard accounting practicesnary items.for all items included in Financial Statements.

It is in the applicant's best interest to supply to theFinancial Assessor any additional information that has abearing on the review.

43RD EDITION, OCTOBER 2020 xv


Guarantees NEW ZEALAND FINANCIAL CRITERIAfor IATA Registered Cargo AgentsApplicants who are unable to meet the Financial Criteria

may be required to provide additional financial support by Approved under Resolution 809any of the following measures to be agreed with theapplicant:

(i) General• Bank Guarantee• Cash deposit with airlines to cover the CASS Agents, CASS Associates and new applicants must

exposure provide Financial Statements (Balance Sheet and Profit &Loss Accounts), prepared and certified by a Chartered• Other forms of guarantees acceptable to the Agencyaccountant or Auditor in accordance with New ZealandAdministrator.accounting standards and signed by one director or theproprietor to be submitted at the time of the applicationThe level of Financial Guarantee will be calculated basedand every year for the Annual Financial Review Exercise.on the Agent's gross turnover amounts for CASS

Reporting Periods as follows:The Financial Statements are to be provided by the agenti. Where the Financial Guarantee is in the form of a to IATA no later than five months after the company'sBank Guarantee, the amounts of such Guarantee will financial year end.be equal to the sum of the Agent's three largest

gross turnover amounts for the CASS ReportingPeriods* included in the latest twelve month's actual FINANCIAL STANDARDSCASS data.

Financial Statements will be assessed against the follow-ii. Where the Financial Guarantee is in the form ofing criteria.membership of a “Default Insurance” scheme, the

premiums for such Insurance shall be established(i) Minimum Equitybased on the Agent's gross turnover for each CASS

Reporting Period*.Each applicant must have minimum paid up share capitaliii. Where the Financial Guarantee is in the form of of $100,000.some other Security Guarantee, such Guarantee will

be assessed by IATA in consultation with the Agent. The level of share capital should be increased based onthe following scale:

Financial ReviewTotal Revenue Minimum EquityA full review of all Registered Agents will be carried out

Up to $10 million $100,000annually by the duly appointed Financial Assessor.$10 to $20 million $120,000

Quarterly reviews will be carried out of all newly Regis-$20 to $30 million $140,000tered Agents for the first 12 months, and possibly

24 months following Registration. Management accounts $30 to $40 million $160,000must be provided. $40 to $50 million $180,000

Over $50 million $200,000Financial accounts will be assessed as described in theFinancial Criteria, using the data provided by the Agent's

The Agent or Applicant must at all times have sufficientaccountant.equity (comprising paid-up capital and retained earnings)in the business to meet the minimum applicable equityrequirements.

(ii) Financial Assessment

The financial assessment is based on Five Tests and theallocation of the applicable points to each Test. Maximumpoints are 30 and a total of 15 points or more isconsidered satisfactory providing the applicant maintainsthe minimum level of share capital.

43RD EDITION, OCTOBER 2020xvi

Tangible Net Worth

Total Turnover

Tangible Net Worth

Total Turnover

Financial Criteria—New Zealand

The maximum number of points obtainable is made up as Under 0.5 10 pointsfollows: 0.5—0.59 9 points

0.6—0.69 8 pointsCurrent Ratio 10 points

0.7—0.79 7 pointsDebt Ratio 10 points

0.8—0.89 6 pointsProfitability Ratio 6 points

0.9—0.99 5 pointsTangible Net Worth to Turnover 2 points

1.0—1.09 4 pointsMinimum Equity 2 points

1.10—1.19 2 pointsTOTAL 30 pointsOver 1.19 0 point

1. Current Ratio3. Profitability Ratio

This ratio provides a measure of short term solvency ofthe entity.

This ratio is a measure of how well the owner's invest-ment has been employed by management.Current Assets excludes receivables from shareholders.

Net Profit after Tax–Profit after taxes but before extraordi-Current Liabilities includes the current portion of externalnary items.long term debt, but excludes loans provided by share-

holders or proprietors.Shareholders Funds–This is calculated by summaryshare capital plus retained earnings (minus deficit) plusOver 1.99 10 points other resources.

1.75—1.99 9 points1.50—1.74 8 points Over 19.99% 6 points1.25—1.49 7 points 15%—19.99% 4 points1.00—1.24 6 points 10%—14.99% 3 points0.95—0.99 4 points 5%—9.99% 2 points0.90—0.94 2 points 0%—4.99% 1 pointunder 0.89 0 point Under 0 0 point

2. Debt Ratio 4. Tangible Net Worth to Turnover

This ratio indicates how much of the debt is covered by This ratio equates the tangible net worth of an applicantcreditors and how much by shareholders. Ideal ratio is an with its turnover and recognizes that the greater theequal investment by shareholders to external creditors. turnover of an organization the greater should be its

tangible net worth.Total Debt includes current liabilities and all loans fromthird parties and includes loans provided by shareholders Tangible Net Worth is the shareholders funds less intan-or proprietors. gibles. Loans to shareholders/proprietors will be

excluded.Tangible Assets are the total assets (includingreceivables from shareholders) less intangible assets Total Turnover is currently the annual gross sales from allsuch as goodwill, franchise fees, client lists and prelimi- sources.nary expenses. Goodwill attaching to premises will beclassed as intangible unless supported by a writtenvaluation from an independent registered valuer.

43RD EDITION, OCTOBER 2020 xvii


Duty and Taxes will be excluded as a disbursement FINANCIAL CRITERIA—SOUTH WESTwhere the agent has a policy of collecting duty and taxes PACIFIC ISLANDSbefore disbursing it and if a declaration is provided statingthe value of such duty and taxes. The term ‘applicant’ where used in these Criteria shall be

understood to include an Accredited Agent.Over 2% 4 points

The applicant shall provide certified and/or audited1.50—2.00 4 pointsfinancial statements for Fiji, certified financial statements

1.00—1.49 3 points for other countries, prepared in accordance with standard0.75—0.99 3 points accounting practices.0.50—0.74 2 points

Such statements shall be evaluated and found0.25—0.49 2 points satisfactory pursuant to the financial standards andUnder 0.25 0 points financial ratio analysis established from time to time by

the South West Pacific Cargo General Assembly and setforth in these criteria.

Financial SecuritiesTo obtain a satisfactory evaluation, the applicant may berequired to provide additional financial support in the formAgents, CASS Associates and new applicants who areof a bank guarantee equivalent to six weeks averageunable to meet the Financial Criteria requirements, re-turnover transacted for international sales. The financialsulting in a score of 14 points or less to the above ratiostatements will be evaluated by a financial assessortests will be required to provide financial security in eitherappointed by the Agency Administrator.of two forms besides those stipulated by Section 2.4 of

Resolution 809:– A Bank Guarantee A. PREPARATION– Default Protection Insurance

(i) GeneralThe financial security amount will be calculated in order toin order cover CASS the average 45 days sales over the For Fiji the financial statements must be certified and/orpast 12 months. audited by a chartered accountant and signed by one

director or the proprietor(s). For other countries thefinancial statements must be certified by a charteredaccountant and signed by one director or theproprietor(s).

The financial statements shall reflect the financial positionof an applicant no more than 4 months prior to date ofsubmission. Late or incomplete submission by an Agentof such statements received five months or more afterbalance date will attract a penalty. The penalty shall be asdetermined by the Cargo Executive Council-South WestPacific Islands from time to time. Certified (certified and/oraudited for Fiji) year-end financial statements areacceptable for new applicants where they are submittedwithin two months of the Chartered Accountant's report.

(ii) Change of Ownership

If the business is continuing, the applicant must submitthe current certified (certified and/or audited for Fiji)accounts reflecting the position of the applicant in oper-ation and a certified opening balance sheet reflecting theposition of the new entity on commencing business.Budgets of projected turnover and expenses will berequired. Historical data will thus be available forevaluation.

43RD EDITION, OCTOBER 2020xviii

Financial Criteria—South West Pacific Islands

TOTAL REVENUE SHARE CAPITAL(iii) Contents of Accounts(FJD/WST) (FJD/WST)

As a standard industry practice, the following items Up to $500,000 $25,000should be disclosed in the financial statements or as

$500,000 to $1 million $35,000notes thereto:$1 to $2 million $50,000a) Salary to directors and shareholders$2 to $4 million $100,000b) Accounts receivable to show:$4 to $10 million $120,000— Amounts due from clients

— Amounts due from airlines(ii) Financial Assessment— Amounts due from associated persons

— Other (if the amount shown as other is material, The financial assessment is based on five tests and theit should be fully identified). allocation of the applicable points to each test. Maximum

c) Accounts payable should show: points are 30 and a total of 15 points or more isconsidered satisfactory providing the applicant maintains— Amounts due to clientsthe minimum level of share capital.— Amounts due to airlines

— Amounts due to associated persons The maximum number of points obtainable is made up asfollows:— Other trade creditors.

d) State whether bank overdraft or loan facilities are1 Integrity of Accounting System 2 pointssecured and if so details of securities held.2 Current Ratio 8 pointse) Should any Balance Sheet assets of an applicant be

used as security for loans which do not appear on 3 Debt Ratio 8 pointsthe Balance Sheet (e.g. third party loans to directors), 4 Profitability Ratio 4 pointsthose loans will be deducted from assets, up to the

5 Tangible net worth to turnover 8 pointsmaximum amount of the liability secured by theapplicant's assets. Details of such encumbrances will TOTAL 30 pointsrequire disclosure and will be included in the AnnualFinancial Accounts. 1. Integrity of Accounting System

All charges over an applicant's assets, both fixed and The accuracy and integrity of internal accounting systemsfloating, require immediate disclosure to the Agency is considered to be critical to the applicants' ability toAdministrator at the time of their creation. Failure to notify manage the business.the creation of a charge will be regarded as a seriousdeparture from these financial requirements and shall Two points will be awarded if it can be proved theconstitute grounds for the Agency Administrator to place systems employed provide appropriate levels of controlan Agent on cash basis and to initiate a review of the over all revenues and expenditures.Agent by the Agency Commissioner. Retirement of allcharges during the year should also be notified to the 2. Current RatioAgency Administrator.

B. FINANCIAL STANDARDSThis ratio provides a measure of short term solvency ofThe figures referred to in this Section should, in the view the entity.of the Financial Assessor, relate directly to the air freight

operations. Current Assets—excludes receivables from shareholders.

(i) Minimum Capital Current Liabilities—includes the current portion of exter-nal long term debt, but excludes loans provided by

Each applicant must have minimum paid up share capital shareholders or proprietors.of FJD 25,000 for Fiji, WST 25,000 for Western Samoaand for other countries, the capital should be paid up Over 1.99 8 pointssufficient so that the company is not under capitalised in

1.50—1.99 7 pointsthe overall funds employed by the company. The level ofshare capital should be increased based on the following 1.25—1.49 6 pointsscale. 1.00—1.24 5 points

0.95—0.99 4 points0.90—0.94 3 points0.85—0.89 2 points0.80—0.84 1 pointUnder 0.80 0 point

43RD EDITION, OCTOBER 2020 xix


3. Debt Ratio 5. Tangible Net Worth to Turnover

This ratio equates the tangible net worth of an applicantThis ratio measures the amount of assets provided bywith its turnover and recognizes that the greater thecreditors for each dollar of tangible assets.turnover of an organisation the greater should be its

Total Debt—Includes current liabilities and all loans from tangible net worth.third parties and includes loans provided by shareholders

Tangible Net Worth—Shareholders Funds as in Ratio 4or proprietors.less intangibles. Loans to shareholders/proprietors will be

Tangible Assets—Total Assets (including receivables excluded.from shareholders) less intangible assets such as good-

Total Turnover—Total annual gross sales from allwill, franchise fees, client lists and preliminary expenses.sources.Goodwill attaching to premises will be classed as intan-

gible unless supported by a written valuation from anindependent registered valuer. Over 2% 8 points

1.50—2.00 6 pointsUnder 0.5 8 points 1.00—1.49 5 points0.50—0.59 7 points 0.75—0.99 4 points0.60—1.69 6 points 0.50—0.74 3 points0.70—0.79 5 points 0.25—0.49 2 points0.80—0.89 4 points Under 0.25 1 point0.90—0.99 3 points1.00—1.19 2 points

C. FINANCIAL DISCRETION1.20—1.29 1 pointOver 1.29 0 point It is recognised that different interpretations of financial

accounts are possible and do occur. Accordingly, theFinancial Assessor shall have discretion as to the most4. Profitability Ratioappropriate classification in accordance with standardaccounting practices for all items included in financialstatements.

It is in the applicant's best interest to supply to theThis ratio is a measure of how well the owner's invest-financial assessor any additional information that has ament has been employed by management.bearing on the review.

Net Profit after Tax—Profit after taxes but before extra-ordinary items. D. GUARANTEESShareholders Funds—This is calculated by summary

Applicants who are unable to meet the financial criteriashare capital plus retained earnings (minus deficit) pluswill be required to provide additional protection to theother resources.airlines in a form of guarantee acceptable to the AgencyAdministrator.Over 19.99% 4 points

15%—19.99% 3 pointsE. FINANCIAL REVIEW10%—14.99% 2 points

0%—9.99% 1 point A full review of all Accredited Agents will be carried outannually by the duly appointed financial assessor.Under 0 0 point

43RD EDITION, OCTOBER 2020xx

CHANGES WITHIN AN AGENCYREQUIRING IATA APPROVALUnder the terms of the Cargo Agency Rules, Agents arerequired to notify the Agency Administrator of any pro-posed change in the ownership, legal status, name oraddress of their agency and such changes are subject tothe provisions of Section 5 of the Cargo Agency Rules.

CHANGES OF OWNERSHIP AND/ORLEGAL STATUSAgents are reminded that they shall not assign any oftheir rights or obligations under their Cargo AgencyAgreement without the consent of Members. Therefore, ifa change of ownership and/or legal status is proposed,notice of such change must be given to IATA at least30 days prior to its effective date.

CHANGES OF NAME AND/OR ADDRESSIf an IATA Cargo Agent wishes to change its name oraddress, prior notice has to be given to the AgencyAdministrator in order that an application for approval ofthe change may be properly processed and all Membersthereby advised.

The consequences of overlooking the requirements forgiving prior notice could be detrimental to the continuationof an Agency's status as an IATA Cargo Agent and theimportance of advising IATA of any change ahead of timecannot be overstressed.

43RD EDITION, OCTOBER 2020 xxi


specialists and industry experts, provides cargo agentsIATA INTERNATIONAL CARGO AGENTSwith the necessary training to improve their compentcy inTRAINING PROGRAMME an ever-expanding and increasingly demanding industry.

The IATA International Cargo Agents Training Pro-gramme, designed and monitored by training

THE IATA INTRODUCTORY COURSE, available in — Air cargo acceptanceEnglish and Spanish, reflects the most up-to-date industry — Cargo booking proceduresdevelopments and is designed to prepare cargo agents — Air cargo rates and charges, application of TACTfor the challenges of cargo industry. It is a must for all

— The Air Waybillstaff who have attended a comprehensive course in aircargo operations or who need to refresh their knowledge Persons holding the IATA Introductory Diploma areof current air cargo handling and rating procedures. This considered qualified under the terms of the Cargocourse covers the following subjects: Agency Conference Resolutions.— Industry regulations: ICAO, IATA, FIATA

The IATA courses are based on a self-study, independent— The air cargo agency: the IATA cargo consolidatormethod and are available worldwide. Students may also— World geography: IATA 3-letter codes—timechoose to take classroom courses at more than 200 IATAdifferences—calculation of transportation timesAuthorised Training Centres around the world. Diploma

— Use of guides: such as the OAG Air Cargo Guide examinations are held four times per year—in March,— Aircraft types June, September and December. An official diploma is

awarded to students who successfully complete any of— Handling facilitiesthe courses.

43RD EDITION, OCTOBER 2020xxii

IATA International Cargo Agents Training Programme

THE IATA CARGO RATING AND MARKETING THE IATA DANGEROUS GOODS REGULATIONS RE-COURSE is open to students who have successfully CURRENT COURSE is intended for persons who havecompleted the IATA Introductory Course, equivalent already completed the IATA Dangerous Goods Regu-courses, or who have sufficient practical experience. lations Initial Course or an equivalent dangerous goods

course within previous 24 months and who must regularlyThis course, available in English only, teaches students update their knowledge in order to remain qualified underhow to deal confidently with complex rating situations and the terms of the applicable IATA Resolution.is divided into the following units:

THE IATA CARGO ENGLISH COURSE is— Review of basic cargo rating principlesintended for airline staff, cargo agents and shippers or— Currency regulations packers who wish to improve their command of the

— Construction rates (add-on amounts) English language. Upon course completion, students will— Combination of rates and charges have gained a better understanding of cargo manuals,

such as TACT and OAG, be able to discuss shipments— Mixed consignmentsand their transport, using correct terms, complete English— Unit Load Devices (ULDs) documents accurately, and convey information preciselyto English-speaking customers.In addition since December 2012 the training includes

marketing Modules which covers: An audio compact disk is included in the course material,Trade and Trade Patterns enabling students to learn the meaning, current usageThe Cargo Product and pronunciation of cargo terminology in the context of

real industry situations.Legal AspectsManagement IATA CARGO SECURITY AWARENESSPricing

This course giving an informative overview of the aviationThe Marketing Plansecurity threats related to cargo and will gives basic

Allotments, ULD and Bulk knowledge of how security measures are conducted.Distribution

The aim of this training is to prepare all staff involved inHandling and Qualityair cargo chain to understand their part in this dynamic

Target Groups system. As well it may provide the foundation for securityAdvertising personnel who have to execute cargo security functions

as part of their daily routines. This course is divided intoBusiness Logisticseight modules each examining a specific area of import-Future Trendsance in air cargo security:

THE IATA DANGEROUS GOODS REGULATIONS IN-Major topics include:ITIAL COURSE is annually updated to meet the require-

ments of the latest edition of the IATA Dangerous Goods — Threats to Civil AviationRegulations Manual. This course is intended for students— Introduction to Cargo Securitywho have successfully completed the IATA/— Implementing Cargo Security MeasuresIntroductory Course, equivalent Courses or who have

sufficient practical experience. Persons holding the — Catering and Mail SecurityDGR Diploma obtained within the previous — Crime Prevention & Security Quality Control2 years are considered qualified to accept and pro- Measurescess shipments of dangerous goods under the terms

— Recognition and Management of Threatsof the Cargo Agency Conference Resolutions.— Detection of Threats

Topics include: — Management and Administration— Contents of the IATA Dangerous Goods Regulations

IATA ELECTRONIC AIRWAYBILL (e-AWB)— Dangerous goods classes and divisions— Identification This course gives an overview of the electronic air waybill— Packing requirements (e-AWB) and provides information for the technology

supporting e-AWB and for the steps for implementing of— Marking and labellinge-AWB. It is designed to prepare cargo agents for the— Documentation (air waybill, Shipper's declaration) adoption of the electronic Air Waybill following ratification

— Radioactive materials of the Montreal Protocol. The course is e-learning training— State and operator variations and a certificate can be printed immediately after suc-

cessful completion of the online test.— Checking procedures— Excepted quantities

43RD EDITION, OCTOBER 2020 xxiii


For further information, please consult the Web site at: AIR CARGO SECURITY AND ASSETwww.iata.org, or contact: PROTECTION

IATA International Air Transport AssociationIATA Training and Development Institute—Cargo INTRODUCTION800 Place VictoriaP.O. Box 113 The following high-level guidelines have been prepared toMontreal assist cargo agents in protecting their own cargo handlingQuebec organisation against losses from theft, fraud, etc., as wellH4Z 1M1 as safeguarding the interests of the shippers and theTelephone: +1 (514) 390 6777 airlines. Effective security measures for cargo must beFax: +1 (514) 874 0412 maintained through the supply chain in accordance withE-mail: [email protected] government regulations. Further information is available

in the IATA Security Manual 5th Edition.

THE SHIPPERWhere a shipper is validated as a Known Shipper/Consignor under a State national aviation security pro-gramme, both the shipper and, where relevant, theRegulated Agent conducting the validation must dis-charge their responsibilities properly and in accordancewith that programme. Cargo must be packed to ensuresafe carriage with ordinary care in handling and in such amanner that will not cause injury or damage to anypersons, cargo or property. Each package (includingthose containing valuable cargo for which additionalsecurity precautions should be taken) should be legiblyand durably marked with the name and full street addressof the shipper and consignee matching the details on theAir Waybill or alternatively, referencing all componentparts of the consignment. Packages must be packed insuch a manner that the contents cannot be removed ortampered with without leaving visible evidence. Manyshippers look upon previously used cartons and boxes asa source of potential packaging economy. If this practiceis followed, the labels used for previous shipment must beremoved thus avoiding possible misrouting and expensiveclaims against the airlines and loss of customer goodwill.

THE AGENT/FORWARDERGreat care should be exercised over the control of bothdocuments and goods if losses are to be avoided.Of particular importance is the recently adoptedResolution 833a, Security Measures for Intended Consoli-dated Consignments, included in this Handbook.

Premises

Premises should be designed and equipped to deter andprevent unlawful or unauthorized access and to minimizethe risk of theft, the following protective measures arerecommended:— Access should be controlled in a manner which

deters and prevents unauthorized access to areas inwhich cargo received from a Known Shipper/Consignor, or cargo which has been securityscreened by a Regulated Agent, is stored;

— Such controls must also prevent unauthorizedinterference with this cargo;

— All doors should be equipped with adequate locks.dead bolts should be installed;

43RD EDITION, OCTOBER 2020xxiv

http://www.iata.org

mailto:[email protected]

Air Cargo Security and Asset Protection

— Other possible access points to the premises, such unauthorized alterations have been made and that noas windows, sky lights, ventilators, basement goods remain undelivered.windows, etc., should be properly secured;

Assistance and Regulations from Law— intrusion detection and alarm system should beEnforcement Officersconsidered;

— Closed-circuit television cameras have a tremendous In some countries, national and/or local police forceseffect and should be encouraged. have loss prevention specialists who are able to offerdirect advice in respect of securing property. WhereSafekeeping of Valuables available, their assistance should be sought. Every Statewhich has a national aviation security programme has aAll valuables that are negotiable and are not immediatelyregulatory authority responsible for enforcement. Thisneeded should be held in a bank, security deposit or aauthority will often provide advice and guidance regardingsafe of sufficient size and weight. If used and wherehow applicable Cargo Security Regulations must becircumstances permit, the safe should be bolted to theimplemented.floor and located so that it is illuminated for easy

observation by night patrols. Additional security measuresIn the Event of a Burglaryare as follows:

— Never create the impression that valuables are kept In the event of a burglary, outlined below are some of thein the agency when the office is closed. Refrain from immediate steps that should be taken:advising strangers the extent of your business; — Ensure that no one touches anything unless

— Ensure personnel have clear instructions regarding absolutely necessary, leaving everything exactly asthe securing of doors and activaing of alarm systems it is;when the premises are not manned; — Telephone the police requesting a complete

— Ensure adequate control of all keys belonging to the examination of the premises;premises and make certain that the locking devices — Provide every assistance to the police, i.e. ado not have serial numbers exposed to normal view; complete description of all stolen property,

— In the case of combination locks or electronic description of any suspicious persons who were onkeypads, the combination must be kept secure and the premises prior to the burglary;where possible, changed periodically. — Inform all concerned of the burglary by telephone, or

other appropriate means.Control of Vehicles

Cargo seals should be used regularly to ascertain THE AIRLINESwhether or not freight in a box type vehicle or containerhas been tampered with en route. Careful attention Each IATA Member Airline has a Security and/or Fraudshould be paid to the way in which seals are used. The Prevention Representative who serves as a contact for allfollowing protective measures are recommended: communications pertaining to this subject matter and who

coordinates security and fraud prevention activities within— Doors and shutters of vans or containers should behis won company and with the Cargo Security Depart-constructed so that they cannot be taken off withoutment of IATA. Should further advice be needed, contactbreaking the seal;the representative of the airline whose head office is the— Each seal should be identified with an individualclosest. In the event that further information is sought, thenumber;reader may also contact the IATA Cargo Security Depart-— Unused seals should be kept under lock and key and ment based in Geneva.their eventual use recorded against the signature of

the user;— The seals on each van or container should be CONCLUSION

recorded against the vehicle;This subject matter is complex and Asset Protection— The seals on each vehicle arriving at a depot should requirements will vary greatly from one facility and/orbe recorded so that any change of seals en route is location to another. The type of cargo in itself will indicatediscovered. certain actions that should be taken for its protection. Inany event, holding items of extraordinary value should beThe collection and delivery of air freight consignments isavoided except for the shortest possible period prior tousually controlled by documents which should not be lefttransportation of goods between originating and receivingunsecured in unmanned offices.high value repositories and the air carrier.

The cause of many losses often remains unidentified dueAgents who are accredited as Regulated Agents under ato the lack of control over clear signatures being eitherState national aviation security programme are legallygiven or obtained at each stage of movement from therequired to discharge their responsibilities properly and inshipper through to the airline and on to the consignee. Aaccordance with that programme. The IATA Cargo Ser-control copy of every document should be retained andvices Conference Resolutions Manual incorporatesthe signature obtained on the original should be checkedRecommended Practice 1630—Cargo Security;against the control document to ensure that noAttachment ‘A’ provides a Security Declaration Form.Attachment ‘B’ offers a set of guidelines for the

43RD EDITION, OCTOBER 2020 xxv


implementation of Cargo Security procedures. As well, AIR CARGO AUTOMATIONCargo Agency Conference Resolution 833a—SecurityMeasures for Intended Consolidated Consignments, out-lines further responsibilities of the IATA Cargo Agent in BACKGROUNDregards to security.

The implementation of computer systems by airlines,agents and customs will continue to increase rapidly overthe next few years. Some of these partners invest inautomated equipment for the first time. Many will buy theirsecond- or third-generation systems in the light ofupdated technology and experience. In some countriesthe introduction and use of computers has been muchmore rapid than in others. In many locations, cargocommunity systems have been been developed whichinclude many common interface functions.

Computerised systems are developed and implementedto meet the commercial and economic objectives of acompany. However, in the air cargo industry, no companycan act in isolation since the movement of every shipmentis of interest to many different parties. Just as the goodsphysically move from hand to hand, so too is theinformation concerning those goods.

Within one company, a computer will help to calculate,control, track, collate and provide information. However,in exchanging data and information with another party inthe transportation chain, the company will normally con-tinue to receive and process paper documents. Theseinclude House Air Waybills, Commercial Invoices, Export/Import Permits, Delivery Notes, Manifests etc.

The thrust of automation in the next few years will be tolink all parties together so that electronic information willreplace paper as the primary source of consignmentinformation. This is more so today as Customs Adminis-trations start to institute new rules calling for the advanceelectronic transmission of cargo data prior to flight arrival.

THE OBJECTIVEThe objective of automation is two-fold. Firstly, to satisfycustomer requirements and eliminate delays to the move-ment of cargo throughout the transportation cycle. Anyreduction in total handling time will have a beneficialeffect on present costs. Secondly, the introduction ofairline reservations, tracking and automated air waybillissuance at the agents premises will allow the traditionalair cargo agents to narrow the gap between their servicesand those of the integrated carriers and provide aseamless service.

This objective is achievable in many locations. Thetechnology is available and research and implementationin many locations has been undertaken. However, insome areas, this is still a new idea which needs not onlythe advanced technology of computers and switchingsystems, but also calls for new relationships and neworganisations to bring it about.

43RD EDITION, OCTOBER 2020xxvi

Air Cargo Automation

community systems, they have had to develop standardTHE CARGO COMMUNITY SYSTEMinterfaces. As a result, they are able to bring a global

A cargo community is generally considered to consist of perspective to such developments.some or all of the following:• Airlines, scheduled and non-scheduled; THE ENVIRONMENT FOR DEVELOPMENT• Air freight forwarders and agents;

To achieve the objectives of a community system, the• Customs brokers;following requirements need to be met:• Customs authorities;

• Ground handling companies; 1. An understanding among all participants, at all man-agement levels, that the development of interface com-• Other government agencies;munications requires all participants to have a standard• Airport authorities.EDI language of data elements and messages.

In general terms, the role of a cargo community system2. The development of community or local system(CCS) is to improve communications, through the use ofprojects needs the cooperation of all participants, and ancomputers, in the movement of goods. It is implicit thatinvestment of time, personnel and finances to achievediscussion and consultation are necessary to achievepractical, cost-effective systems.progress to meet the changing needs of a cargo

community.STANDARDISATION OF DATA ELEMENTSIts ultimate objective is movement of goods from shipperAND MESSAGESto consignee as quickly as possible. Other objectives of a

CCS system include economies in individual processesA message is a structured block of information which isby using shared data, faster ground handling and reducedpassed from one computer to another. A computer can bedwell times thereby enhancing the value of the air cargoprogrammed to automatically structure, send and receiveproduct. It should also lead to handling of increaseda message to or from another computer. This is why it isvolumes of cargo while reducing storage space require-important that all parties—agents, airlines, customs andments, increasing terminal throughput and avoidingothers—agree on the use of standard data elements andadditional investment in buildings and land. In short,message formats; standardised data elements and mess-increased efficiency, improved productivity and reducedages are the life-blood of EDI (electronic data inter-costs are the benefits which accrue to all participants inchange).the trading community.Airline standard data elements and messages are pub-There are presently many CCS's in operation worldwide,lished in the IATA Cargo-IMP Manual, under the authorityoffering airline/forwarder/customs connectivity and newof the Cargo Services Conference. Wherever possible,services to the air cargo industry.standards are also coordinated with others in the inter-national trading community through their representativeIt is essential that organisational issues be resolved earlyagencies such as the UN/ECE, the World Customsin the planning process of a CCS. This ensures that allOrganisation (WCO) and FIATA, through the IATA/FIATApoints of view are considered before developmentConsultative Council.becomes so advanced that it is difficult to change.

There are currently two standards for messages used inImplementation of CCSs is often locally arranged. How-community systems that have received the endorsementever, such local agreements often have far-reachingof agents, airlines and customs. New community systeminternational ramifications. Since Members of IATA oper-developments will be based on these standards. Theseate international services, their interests are, by necessity,are the airlines' Cargo-IMP messages and the UN/international. Many freight forwarding agencies are alsoEDIFACT standards. IATA and its Member airlines areinternational organisations or have close overseas con-working within the UN/EDIFACT message developmentnections. On the other hand, airport authorities and, morestructure to achieve the results the industry needs and tosignificantly, customs authorities have only national ormaintain and publish the Cargo-Fact manual.even local interests. This results in a need to deal with

authorities which can be as different and individual astheir national interests demand. INFORMATION EXCHANGEFrom an airline point of view, it is essential to take a

Agents and airlines use their systems to communicatenetwork or international perspective, and try to achievebetween origin and destination. In the transportation ofsimplification and standardisation on a world-wide basis.cargo, it is also often necessary to exchange consignmentThe information exchange can be simplified by the use ofinformation between different parties, e.g.:standard messages, avoiding costly ‘black-box’ interfaces• export agent—airline—import agent;for individual locations where such links are thought to be

necessary. • airline—airline;• airline—handling company;Many airlines are in a unique position in the development• airline—customs;of cargo community systems. As operators of worldwide

networks, and having developed automated systems for • export/import broker (agent)—customs;the control of air freight with connections to other • agent—agent.

43RD EDITION, OCTOBER 2020 xxvii


Since all of these parties have different computers, Airlines already have communications systems, both pri-systems and procedures, there is an obvious challenge in vate and commercial networks and through the world-making electronic information exchange work in practice. wide industry networks of SITA and, in North America,

ARINC. These systems connect virtually all airlines andairports at the teletype message level and, in many

THE INFORMATION FLOW instances, at the higher level of data transfer. For ourpurposes, the gap in the cargo communication chain is

The information contained on the air waybill is needed by local—the ability to link agents with the airline communi-all participants in the carriage of the goods and by cations network. This link can be provided by a cargocustoms in order to release the goods. The air waybill community system.data therefore becomes the foundation on which a cargocommunity system is developed—the means through One of the first functions of a cargo community system iswhich this information is communicated to all who need it. the exchange of information on reservations, status and

air waybill data of benefit to both agents and airlines. ForIf the original air waybill data is captured electronically, for example:example in an agent's computer, it should be easily andquickly accessible to anyone else who needs it. It is AGENTS will benefit from:suggested that IATA Resolution 600a (The Air Waybill), • Direct message level access into all (participating)Recommended Practice 1600r (Air Waybill—Validation of airlines' systems;Data Format), the Cargo-IMP Manual and the Cargo-

• A single connection to multiple airlines;FACT Message Manual are helpful references for anyone• Uniform message procedures for all airlines;developing systems for the automated issuance of air

waybills. Other publications have been, and are being • Minimum costs through a community system;developed by IATA to further assist in this process. • Reduction in telephone calls to airlines;

• Simplified or reduced documentation;Functions based on air waybill data include:• Possibilities for pre-release of consignments by cus-• airline space reservations;

toms; and• consignment data interfaces/exchange;• Improved customer service.• consignment tracing/tracking;

• sales reporting; and AIRLINES will achieve:• internal management reports and statistics. • A single gateway through which airline messages

exchanged with outside parties can be routed;IATA is committed to full cooperation with all interested

• A controlled method of allowing access to airlines'parties to achieve the coordinated development of cargocomputer systems to prevent unauthorised access toautomation information exchange. The following areas, ininformation;particular, are considered critical:

• A simple method for allowing authorised users to• Standardisation of data elements and messages toobtain status data and make reservations;meet all system interface requirements;

• Timely and efficient receipt of air waybill data without• Automated exchange of air waybill data;the necessity to re-key the data;

• Electronic interface between airlines and agents;• A link with CASS and/or other airlines' systems

• Electronic interface with customs authorities; and where available;• Development of economic, cost effective cargo com- • A reduction in telephone calls; and

munity systems.• Simplified documentation.

AGENT—AIRLINE INFORMATION BAR CODING APPLICATIONSEXCHANGEA key to efficient flow of information, and to maximizationA large proportion of all air cargo consignments are of EDI benefits, is automatic data capture and shipmentgenerated by cargo agents. A proportion of shipments are identification through bar coding. To help facilitate widerhandled at destination by cargo agents or customs use of bar coding within the air cargo industry IATA has,brokers. Because of this, the procedures for the move- in coordination with FIATA, developed a ‘universal’ barment of cargo necessarily involve the exchange of a great coded label standard. This standard defines the dimen-deal of information between agents and airlines. sions, layout and data content and format for cargolabels—which can be applied by airlines and forwardersMany agents are now equipped with computer systemsalike. It thereby provides significant efficiencies and costfor air cargo processing which are capable of sending andsavings through standardization of equipment, paperreceiving messages. If this capability is exploited withstock and handling procedures. The specification is pub-connections to airlines' systems via a single, multi-accesslished under Resolution 606. Guidelines for the use of theterminal a powerful communications link will be estab-bar coded label are published in the Bar Coded Labellished. Many of the present telephone and paperHandbook.communications could be replaced by the exchange of

standard electronic messages, thus greatly improvingspeed and accuracy and reducing costs.

43RD EDITION, OCTOBER 2020xxviii

Air Cargo Automation

The Joint Postal Administrations/Airlines Electronic DataINTERFACE WITH CUSTOMSInterchange Manual, which includes EDIFACT messages

Because of the large volume of air freight, many airlines for use in system to system exchange of airmailhave already realised that they need to make maximum information.use of computerised control systems. This is essential in

For further information on the work of IATA and itsorder to minimise the number of documents which haveMember airlines on automation developments in the airto be produced, handled and stored.cargo industry, please contact Global Head of Cargo at

Customs authorities in many countries have taken the the IATA office in Geneva.initiative in developing automated systems for their controland processing functions. Customs requirements arefrequently the same, yet the procedures for complyingwith them are just as frequently unique to each country.This led to initiation of a Joint Project of IATA and theCustoms Cooperation Council as early as 1983.

Customs authorities' automation efforts have broughtthem to recognise the value of standardisation. As aresult, the CCC/IATA Project was established and hasresulted in:• Signature of a Memorandum of Understanding

between the two organisations;• Adoption of a Recommendation in the CCC regarding

the interchange of data between customs authoritiesand air carriers;

• Adoption of a Resolution by the IATA Cargo ServicesConference regarding interchange of data betweenair carriers and customs authorities.

The United States Customs and Border ProtectionAgency's for the Advance Presentation of ElectronicCargo Information came into force in 2004. Canada andIndia have similar legislation effective in 2006. Membercountries of the World Customs Organization (WCO)have committed to the implementation of the WCO DataModel where possible. Cargo Automation and IATA'se-freight initiative will play a major role in ensuring thatairline members and their forwarder/intermediary partnersmeet these requirements.

INTERFACE WITH POSTALADMINISTRATIONSA large amount of mail is transported by air. Just as theCustoms authorities have realised the benefit of theautomated exchange of standard messages, so too havemany of the Postal administrations. The Members of IATAand the Universal Postal Union (UPU) have been workingcooperatively in this regard with the following results:• Signature of a Memorandum of Understanding

between the two organisations;• Adoption of a Resolution by the IATA Cargo Services

Conference regarding interchange of data betweenair carriers and postal administrations;

• Adoption of a Resolution by the IATA Cargo ServicesConference regarding interchange of data betweenair carriers and customs authorities.

43RD EDITION, OCTOBER 2020 xxix


packing instructions and quantities permitted on passen-IATA DANGEROUS GOODSger and cargo aircraft.REGULATIONSThe List does not cover every individual substance as this

The international transport of dangerous goods by air has would be clearly impossible, particularly as a considerablebeen regulated since 1956. In 1984 the International Civil number of new chemicals are developed and offered forAviation Organization assumed this responsibility under transportation each year. To cover this, a number ofAnnex 18 to the Chicago Convention on International Civil generic (not otherwise specified) entries are included inAviation and its accompanying Technical Instructions for the List. For example, if a substance is not specificallythe Safe Transport of Dangerous Goods by Air. The ICAO listed by name, the shipper must determine its hazardrequirements are now mandatory for all 190 ICAO mem- class, and may then use a ‘n.o.s.’ designation such asber countries. ‘Flammable Liquids, n.o.s.’. N.o.s. entries are also

included covering substances having more than one classIATA continues to publish the Dangerous Goods Regu-hazard such as ‘Flammable liquid, Toxic, n.o.s’.lations in order to provide the user with a single document

that includes full details of the regulatory requirements of The Regulations detail the shipping documentationICAO and the airlines' operational requirements. These requirements including instructions on the completion ofinclude a complete list of operator variations, a prescribed the Air Waybill and the Shipper's Declaration. It isform for the Shipper's Declaration, and full details on important to note that only persons who have undertakenpackaging specifications and testing. The Dangerous appropriate dangerous goods training may sign the Ship-Goods Regulations, officially recognised by ICAO as the per's Declaration for Dangerous Goods.field document for the transport of dangerous goods byair, are fully compliant with (and in some cases are more Each dangerous goods package must carry the correctrestrictive than) the ICAO Annex 18 and the Technical ‘Hazard Class Label(s)’ and it is of interest that theseInstructions for the Safe Transport of Dangerous Goods labels are also used for all other modes of transportation.by Air. Other package markings are required as specifically

stated in the Regulations.The responsibilities of Cargo Agents and Freight For-warders are spelled out in the IATA Dangerous Goods Apart from other hazardous shipments, radioactiveRegulations (DGR). DGR Reference 1.3.3.6 states that materials are regularly offered for air transportation andbefore a consignment is offered to an airline for shipment, the basic rules, which have been adopted by all transportthe shipper, freight forwarder and cargo agent must: modes, including the air mode, emanate from the Inter-

national Atomic Energy Agency. In addition, the special• ensure the dangerous goods are in full complianceconditions which apply to the air mode such as pressur-with the Regulations;ization, rapid temperature changes, vibration, separation• segregate dangerous goods contained in Consoli-distance requirements, etc., have all been covered in thedations from goods which are not subject to theIATA Regulations. A list of UN Specification PackagingRegulations and offer them separately;Suppliers is provided to assist shippers and agents to

• ensure that dangerous goods are not loaded in a unit locate sources of such packagings worldwide. Govern-load device, other than those permitted under mental competent authorities are listed, where users ofDGR 9.1.1.1; and the Regulations can obtain assistance in classification• for all consignments, check documents and the and other aspects of shipping dangerous goods by air.

exterior of packages for indications of hiddenhazards. The International Civil Aviation Organisation and IATA

(in DGR 9.5.4) require that sufficient notices, prominentlyThis last requirement is to prevent undeclared dangerous displayed, are provided at cargo acceptance points,goods from being carried by air, since they are the cause giving information about the transport of dangerousof the majority of dangerous goods incidents and acci- goods. This is intended to promote awareness ofdents reported to the authorities. The common Air Waybill dangerous goods in the shipping community. ‘Have youdescriptions that often conceal dangerous goods are declared it?’ posters may also be obtained from IATAlisted in DGR 2.2. Such items as Household Goods, offices.Laboratory Testing Equipment, Company Material,Samples for Testing, Medical Supplies and many others. Third-party organisations offering IATA accredited,Markings on the outside of packages often give a clue as industry-recognised, dangerous goods training, meetingto possible dangerous goods hidden inside. the requirements of Resolutions 801, 803, 805 and 809,

are also listed.The IATA Regulations spell out in simple terms howdangerous goods are defined and classified into nine These IATA Dangerous Goods Regulations are a ‘must’hazard classes, including Explosives, Compressed gases, for all concerned in the transportation of dangerous goodsFlammable liquids and solids, Oxidizing materials, Toxic by air, including carriers, agents, forwarders, consolida-substances, Radioactive materials, Corrosives and those tors, governments, shippers and manufacturers. It ismaterials which do not readily fall into these classes. important that the current edition should always be used,

since many revisions and additions appear in each newOver 3,000 articles and substances are listed showing annual issue.their UN numbers, proper shipping names, hazardclasses, subsidiary risks, hazard labels, packing groups,

43RD EDITION, OCTOBER 2020xxx

The Regulations are printed in English, Chinese, French, DANGEROUS GOODS IN ELECTRONICGerman and Spanish and may be obtained by contacting FORMAT (eDGR)the IATA Customer Services Department in Montreal. Inaddition a Japanese language edition is produced under The eDGR is a single user application of the IATAlicence. Dangerous Goods Regulations available on both

CD-ROM and USB key. The eDGR contains all infor-mation currently available in the printed book and inaddition has search, sort and report features.

The eDGR allows you to:Search the entire textual content of the IATA DGRmanual. View the search results in a familiar webstyle. The search can also be triggered from theindex and from a text selection for even fasterresults;Search the list of dangerous goods (Table 4.2), sortthe table and produce detailed report that set out allof the requirements applicable to an entry, with fullhyperlink and print support;Create bookmarks (also commonly known as“favourites”) to frequently visited sections and tosections of particular relevance to your needs.UN Number Reports can now be bookmarked aswell;Customize your IATA DGR software by activatingbookmarks as navigation tabs. Enable direct andimmediate access to content areas that you refer tomost by adding them to the main navigation tabs,including UN Number reports.

For more information on all IATA DGR solutions pleasevisit www.iata.org/dgr

43RD EDITION, OCTOBER 2020 xxxi

http://www.iata.org/dgr


LIVE ANIMALS REGULATIONS CDIATA LIVE ANIMALS REGULATIONSIn addition to a hard copy manual, the IATA Live AnimalThe public at large is concerned about animal welfare.Regulations is also available on CD-ROM.Airlines, shippers and intermediaries involved in the

transportation of live animals have a vital interest in theThe CD allows you to:animals reaching their destinations safely and in good• find brand new live animal classification informationhealth.

combined with container construction requirements;IATA began to review the conditions of safe and humane • obtain airline cargo contact information relating toanimal transportation in 1967 and established the Live sales, cargo operational aspects such as warehouseAnimals Board to develop international standards. The delivery information;IATA Live Animals Regulations (LAR) was first published

• view airline offered services in relation to live animalin 1969 as an industry guideline for air transport. Becausetransportation from dedicated web pages;recommended practices were not always complied with

• obtain an instant report tailored to single animalby parties involved in transporting animals, IATA mem-species and share it with your clients;bers agreed to adopt the LAR as an industry standard

under CSC Resolution 620 in 1974. • instantly view operator and country variations on filewith IATA;

While IATA encourages all parties to comply with the• follow links to regulatory agencies that give furtherLAR, it realises the important role of governments in the

information about live animal transportation, such asimplementation of IATA standards on a global basis.for example the EU, without leaving the CD userThrough IATA's lobbying efforts, many countries,interface.including member states of the European Union and the

United States of America, have adopted either part or thewhole of the LAR as the law for animal transportation. Inaddition, pursuant to the United Nations conservationinitiative, the Parties to the Convention on InternationalTrade in Endangered Species (CITES) have resolved toencourage all Parties to implement IATA standards for theexport and import of endangered species. In June of 2007the Convention in international trade of endangeredspecies of wild fauna and flora have accepted thePerishable Cargo Regulations (PCR) manual and the LiveAnimals Regulations (LAR) manual as the standard ofuse for CITES protected species when transporting livespecimens. This recognition applies to the 172 countriesthat are party to the Convention and to all stakeholdersinvolved in the transportation logistics thereof.

The Live Animals & Perishables Board meet to reviewand update the LAR. Officials from the UK, US, France,New Zealand and Canada are regular observers at theBoard meetings.

The LAR is published annually on October 1st in English,French and Spanish.

To ensure that animals, passengers and planes alwaystravel in safe, healthy and humane conditions, all personswho ship, accept, handle or load animals must be familiarand competent with the specific requirements of the IATALive Animals Regulations. An increasing number ofcountries have adopted or accepted these regulations aspart of their national legislation. Shippers are warned thatshipping live animals in violation of the Regulations mayconstitute a breach of the applicable law and may besubject to legal penalties.

43RD EDITION, OCTOBER 2020xxxii

PERISHABLE CARGO MANUAL CDPERISHABLE CARGO REGULATIONSMANUAL (PCR) In line with nowadays customer expectations, IATA pro-

duces a Perishable Cargo Manual CD that is updatedThe purpose of the Perishable Cargo Regulations Manualannually.(PCR) is to provide guidance to parties involved in the

bringing to the market of “Perishable” goods, with an The CD allows you to:emphasis on the air mode.

• find brand new perishable classification information;In the 28th Cargo Services Conference it was decided by • obtain airline cargo contact information relating toIATA member airlines to use the Perishable Cargo sales, cargo operational aspects such warehouseRegulations Manual as the standard applicable for the delivery information and airline offered services inacceptance, packing and handling of perishable goods. relation to perishables from dedicated web pages;This has been captured in the Cargo Services Confer- • obtain a perishable report tailored to single commodi-ence Resolution 622 and is applicable to all IATA ties and share it with your clients;member airlines. In June of 2007 the Convention in

• instantly view operator and country variations on fileinternational trade of endangered species of wild faunawith IATA;and flora have accepted the Perishable Cargo Regu-

• follow links to regulatory agencies that give furtherlations (PCR) manual and the Live Animals Regulationsinformation about perishables without leaving the CD(LAR) manual as the standard of use for CITES protecteduser interface.species when transporting live specimens. This recog-

nition applies to the 172 countries that are party to theConvention and to all stakeholders involved in the trans-portation logistics thereof.

The scope of this manual has to do with the monitoring ofsafety aspects throughout the distribution chain in orderto safeguard and preserve the inherent qualities of thegoods being shipped. It is a reference manual for allparties involved in the packaging, handling and accept-ance of perishables and provides producers, growers,transporters, agents and manufacturers alike with criteriaand procedures to fully exploit the benefits and advan-tages offered by air transport. Clinical or bio-medicalshipments have an intimate need for a temperaturecontrolled environment and are therefore also part of thismanual. Endangered and from trade protected Flora arefurther detailed in the dedicated CITES chapter.

Product “marketability and traceability”, HACCP andCodex-alimentarius related principles will provide guid-ance towards import, transit or export activities. Trafficflow improvement, customer service and the various factsof the different interfaces and environments involved arefurther detailed in this manual. The content thereof isbased on the experience of a number of major airlines,shippers, agents and scientific data supplied by researchinstitutions that work closely with IATA.

The most current edition (7th) of the Perishable CargoRegulations, features a new chapter on air transportlogistics for temperature sensitive health care products. Itaims at informing users of global regulatory requirementsin terms of cold chain management and good distributionpractices. Freight forwarders and carriers alike willdiscover new active and passive packagings as well asdraft standard operating procedures forms for use whendealing with pharmaceutical companies. The PCR isupdated by the IATA Live Animal and Perishables Boardand is published in English.

43RD EDITION, OCTOBER 2020 xxxiii


UNIT LOAD DEVICE (ULD) THE CARGO ACCOUNTS SETTLEMENTSYSTEMS—CASSlinkULD are a key component in improving the efficiency of

cargo and baggage handling at airports. Within the air www.iata.org/customer-portal/Pages/index.aspxcargo industry, the ubiquitous ULD now reaches deep intothe supply chain–in some cases right from shipper to http://www.iata.org/services/finance/Pages/cass.aspxconsignee–literally being the link that keeps the whole aircargo supply chain together.

INTRODUCTIONAs the air transport industry refines its service to its

IATA has established and operated Cargo Accountspassengers and air cargo customers, it becomes everSettlement Systems for over 30 years ago with themore imperative to ensure that ULD perform theirobjective of simplifying the reporting of cargo sales andintended function of streamlining aircraft receipt andsettling of accounts between cargo intermediaries anddispatch. To be able to do this, ULD must be designedcarriers.and manufactured to exacting specifications and main-

tained in an airworthy condition. For this reason IATAThe system has evolved since then and now operatesestablished the ULD Technical Panel (ULDP) and pub-through an advanced global web-enabled platform knownlishes the ULD Technical Manual which contains vitalas CASSlink with common operational features providinginformation regarding specifications and handling of ULD.airlines with a truly global solution for the billing andsettlement of their sales revenues. Today IATA runsIncorrect specification, design and handling of ULD can92 operations worldwide, 84 Export and 8 Import,result in situations where the ULD and its load can causecovering:delays and even severe damage–to the aircraft, the

cargo, the ULD, and the ground handling equipment. In • 84 countries around the globethese situations there is also an increased exposure of • settlements in excess of US$ 25 billionstaff to injury. In many air cargo routings it is necessary

• More than 18 million UTP's processed (AWB's andfor the ULD to be interlined between different aircraftcorrection notices)and/or airlines. The ULD Technical Manual addresses

these considerations with recommended practices to With the help of CASSlink, IATA's Cargo Distributionensure the smoothest possible operation. effort aims to expand its CASS network to a significantnumber of additional cargo markets enabling carriers' fullTo facilitate the application of common standards for thecoverage of our service.handling of ULD, the ULDP participated in the develop-

ment of ULD audit points for inclusion into the IATASafety Audit Ground Operations (ISAGO) programme ADVANTAGES OF CASSwhich applies to ground handling agents. In addition, theULDP is proceeding with the promotion of the ULD Care CASS yields a two-fold solution as it replaces airlinesCharter which is to be released within the coming months tradiontional paper based invoicing in one-side andin which progressive members of the greater air transport agents' tradiontional clerical functions of receiving andindustry can indicate their support for, and commitment manually controlling those invoices on the other. Upon theto, an improved operating environment for ULD. implementation of a CASS operation an IATA “Settlement

Office” is established locally ensuring carriers andULD are a valuable commodity, for this reason any time agents an array of benefits:that a ULD is interlined the ULD owner needs to be able• streamlined invoicing and collection of sales rev-to track the location of the ULD to ensure that the ULD

enues processes performed by IATA's neutral settle-can be accounted for at all times. To manage this trackingment office;process a considerable number of IATA member airlines

• invoices are produced and distributed electronicallyhave formed the Interline ULD User Group (IULDUG) thatto all parties eliminating any risk of loss or fail tomanages this logistical issue through the use of specifi-deliver;cally developed system that traces the use of the mem-

bers' ULD across the different sectors of the air cargo • agents pay one amount covering payment to allsupply chain. carriers; carriers receive one amount covering pay-

ment from all agents;Both the ULDP and IULDUG are supported by members

• enhancement of financial control and improvement ofof the IATA Strategic Partnership Programme–cash flow as the CASS rate of success in collectingparticularly those involved as suppliers to the ULDfunds is virtually 100%;industry. Important as this participation is to the groups,

• risk of default is greatly reduced as irregularities areparticipation is also sought and encouraged from thehandled centrally by the CASS office;broader airport, ground handling, and surface transport

sector. • unbiased management of disputes leading to a moretransparent practice and smoother process;

For more information, please contact• cost is shared on an equitable basis among all

participating carriers.Steve SavageManager–Cargo Standards/ULDP SecretariatTel +1-514-874 0202 Ext [email protected]

43RD EDITION, OCTOBER 2020xxxiv


http://www.iata.org/services/finance/Pages/cass.aspx

The Cargo Accounts Settlement Systems—CASSlink

An additional feature of CASSlink is the overnight pro-TRADITIONAL SETTLEMENTcessing of all files received enabling agents to previewOF ACCOUNTSbilled items on a daily basis.

Export airfreight normally reaches airlines via cargoagents. Agents collect freight charges from shippers forpayment over to carriers. Certain carriers require thatagents report sales made on their behalf in certainmarkets. Other carriers may produce invoices to theiragents for those sales. Agents work with many carriersand carriers accept consignments from many agents.Each carrier receives a report from, or prepares aninvoice to, each agent individually.

These redundant reports and invoices must be checkedand consolidated and payments have to be made indi-vidually. This traditional administrative approach towardscargo billing is costly and represents a major burden onboth airlines and agents alike.

Agents and carriers further benefit from this dynamicsystem specially when a dispute arises between them, asCASSlink facilitates the handling of on-line corrections.

CASS MODESAlthough almost all CASS operations are relate to Exportfreight only, Import & Terminal Charges (ITC) and Dom-estic billing services are offered in some countriesCASS ITC is operational in Brazil, Germany, GreatBritain, Hong Kong, Italy, Japan, Morocco and UnitedArab Emirates. The CASS ITC participation rules werereviewed in 2017 for a new model endorsed by CAConf tofacilitate billing between Delivering Companies (GroundHandling Agents and self-handling Airlines) with theircustomers. The new CASS ITC model will beCASS EFFICIENT OPERATIONimplemented in current and new operations, starting01 October 2017.With today's technology CASSlink has simplified the

billing-settlement cycle turning it into a dynamic process.Once an operation is set to go “live” the IATA local office CASS IMPLEMENTATIONenables the system with local parameters such as airlinesand agents' full name and addresses, current exchange In principle any country can host a CASS operation asrates and etc. Airlines generate electronic records of all long as there are airlines and freight forwarders willing toAWB's issued by their agents in a pre-specified format support and bear the cost of running it. Traditionally, IATAcalled “billing file”. The carrier then uploads billing files would expect airlines to manifest interest for any giveninto CASSlink on specific dates following an agreed market whereas today there's a growing need to expandprocessing schedule (although there is trend to encour- the CASS network. Therefore, new operations are nowage daily uploading of Processing schedules determine being more actively sought.deadlines for billing file submission by the airlines, pro-cessing of those files by the settlement office and Upon the identification of a potential country, IATA willdistribution of electronic output to both airlines and conduct an assessment of the local market to define itsagents). size in terms of players, sales volumes and number of

AWB's issued there. Meetings with national associationsOnce billing files are processed the system generates an of forwarders and civil aviation authority are encouragedoutput comprised of invoices and billing statements. Each in order to ensure wider industry support. Based on theseagent receives an invoice is respect of each carrier it findings a business case is prepared and presented to theworks with, and a statement indicating the total amount airlines locally, which must confirm participation. Afterdue to all carriers. Each carrier receives the reciprocal set that, this report is presented to the CASS Policy Groupof accounting documents. Because this output is electron- represented by twelve carrier members for its final andically stored in a web-enabled system both airline and official endorsement.agent may grant access to people of various departments(sales, operations and finance) while its access requires a IATA normally establishes or has established an officesimple Internet connection. prior to a CASS implementation. But in order to be cost

efficient some operations are run as an extension of alarger one. CASS-Nordic, for example, manages fourcountries from a Sweden-based IATA office.

43RD EDITION, OCTOBER 2020 xxxv


AIRLINE AND AGENT PARTICIPATION AIR CARGO CLAIMS PROCEDURESAirlines and their GSSA's may choose whether or not to Uniform principles and practices for the handling of airjoin any given operation. Yet each airline participation is cargo claims must be observed whenever claims betweenso vital for an operation's success that IATA will seek to carriers and Intermediaries or their customers pertainingmaximize the number of participants. Accredited agents to loss, or damage, or delay to shipments, etc. areon the other hand are incorporated automatically when- processed.ever an operation is set to go live. Non-IATA agents may

The Warsaw Convention and in some countries thejoin CASS by simply signing an “associate agreement”Montreal Convention and its pertaining Protocols and thewith IATA.Conditions of Contract (IATA Resolution 600b para-graph 10.1 to 10.1.3—on the reverse side of the AWB)

COST OF PARTICIPATION stipulate time limits in regard to the lodging of claims.

Airline Members pay a fee of USD 2,500.00 each time Damage—Visible damage has to be registered uponthey join a new operation. Non-member airlines and delivery in the delivery receipt, or immediately afterGSSA's (regardless of the number of airlines they rep- discovery of the damage to the goods in writing, holdingresent) pay USD 3,500.00 plus an annual fee of the carrier liable within fourteen (14) days from receipt ofUSD 500.00. the goods. Furthermore, the carrier (or its handling agent

in charge) upon request at the time of delivery has toIn addition to that, airlines pay a fee on the transactions issue a Cargo Damage Report (CDR).(SCU charge) meant to cover the IATA's cost for runningthat specific operation. Delay of Goods—A complaint must be submitted in

writing within twenty-one (21) days of the receipt of theIATA agents have no cost for being part of CASS goods.whereas non-IATA agents or CASS Associates are ex-pected to pay an annual fee set locally to help fund the Non-delivery of Goods—A complaint must be submitted inoperation. writing within one hundred and twenty (120) days from

the date of the issue of the AWB.How to Contact Us:

The claimed damage(s) has to be substantiated andFor information regarding CASS operations, please suitably evidenced by documents such as AWB copy,contact: Cargo Damage Report and invoices, which must be

submitted to the airline within a reasonable period of time.IATA - International Air Transport AssociationFinancial Distribution Services Any rights to damages against a carrier shall expireRoute de l'Aéroport 33 unless an action is brought within two years from the date1215 Geneva–Switzerland of arrival at the destination, or from the date on which thewww.iata.org/cs aircraft ought to have arrived, or from the date on which

the transportation stopped.

In some countries or for certain airlines it may bemandatory, or at least advisable, to effect all submissionsby registered and confirmed mail.

The above are guidelines only and it is recommendedthat further information be sought from the airline(s)involved in respect of any claim.

CHARGES & WEIGHTSThe following paragraphs are extracts from rules andResolutions of the IATA Tariff Co-ordinating Conferences(TCC) and those Member airlines of IATA having electedto participate in the TCC activities. They can be identifiedfrom the IATA membership list reproduced later in thisHandbook.

43RD EDITION, OCTOBER 2020xxxvi

USE OF IATA LOGOAn IATA Registered Cargo Agent may use the logo on itsletterhead and publicity materials exactly as illustratedhere. No other form of IATA logo is authorised for Agentuse.

The use of the logo is permitted only in connection withactivities of an IATA Cargo Agent in the country ofregistration.

Instructions for printers, artists and engravers are coordi-nated through the IATA Montreal office. Please addressyour request to the respective IATA Accreditation Man-ager in Geneva, Miami or Singapore.

43RD EDITION, OCTOBER 2020 xxxvii


43RD EDITION, OCTOBER 2020xxxviii

Resolution 502

RESOLUTION 049a (TCC)* RESOLUTION 502

APPLICATION OF CHANGES IN RATES LOW DENSITY CARGO

CTC1(02)049a Expiry: Indefinite CTC1(02)502 (amended) Expiry: IndefiniteCTC2(02)049a Type: A CTC2(02)502 (amended) Type: BCTC3(02)049a CTC3(02)502 (amended)CTC12(02)049a CTC12(02)502 (amended)CTC23(03)049a CTC23(03)502 (amended)CTC31(02)049a CTC31(02)502 (amended)CTC123(03)049a CTC123(03)502 (amended)

RESOLVED that,RESOLVED that, air cargo rates shall be the published

1) except as provided in Paragraph 2), consignmentscargo rates in effect on the date of issuance of the Airthe extreme dimensions of which average more thanWaybill by a TC Member, including its agent.6,000 cubic cm (366 cubic in) per kg (166 cubic in per lb)shall be charged for on the basis that each 6,000 cubiccm (366 cubic in) equal one kg or 166 cubic in equalone lb, the resulting equivalents in kg or lb to be roundedup to the next higher full/half kg or full lb.

2) the method of establishing the cubic volume is asfollows:

a) the cubic volume (cubic dimensions) shall be estab-lished by applying the greatest height, the greatest lengthand the greatest width of the consignment or its pack-ages;

b) in using linear measurements to obtain cubicmeasurements, a half or larger fraction of a cm/in shall berounded up to the next higher whole cm/in, a smallerfraction shall be rounded down to the next lowerwhole cm/in.

3) This Resolution shall not apply to/from Australia.

GOVERNMENT RESERVATIONS

INDIA

For cut flowers and live plants the density ratio of 7000 cu.cm willapply in India. (11.2.82)

1* Applicable only in respect of Members who have elected to participate in

Tariff Coordinating Conference activities.

43RD EDITION, OCTOBER 2020 1


RESOLUTION 509 (TCC)* RESOLUTION 509Attachment ‘A’CHARGES FOR DISBURSEMENTSThe following local currency amounts shall apply in the

CTC1(10)509 (amended) Expiry: Indefinite countries listed belowCTC2(11)509 (amended) Type: BCTC3(10)509 (amended) With respect to: Paras. 2) Para. 2)CTC12(15)509 (amended) and 3)CTC23(12)509 (amended)

and reference to: USD 100 USD 20CTC31(10)509 (amended)CTC123(12)509 (amended) Code

Australia AUD 80 35Canada CAD 130 32.50RESOLVED that,Eritrea USD 81 161) subject to the conditions of Resolution 614, the

following charges for collection of disbursements Ethiopia USD 81 16shall apply Japan JPY 25,000 5,000

2) a charge of 10%, but not less than USD 20, (except Korea (Rep. of) KRW 129,000 25,800in Brunei Darussalam 10%, but not less than BND 50Malaysia MYR 282 57and except in Singapore 8%, but not less than

USD 17) shall be made for collection by a TC Namibia NAD 200 40Member from the consignee of a disbursement New Zealand NZD 190 37which shall not be in any case in excess of the air

Saudi Arabia SAR 375 75freight charge indicated on the Air Waybill, exceptthat when the air freight charge is less than South Africa ZAR 600 120USD 100, disbursements of up to USD 100 (up to Thailand THB 4,000 800USD 300 in Hong Kong SAR) shall be permitted

3) for traffic to Zambia the maximum amount(s) of anydisbursement shall not be more than USD 100

4) such charge shall accrue to the issuing carrier5) TC Members shall not undertake to collect any

amount(s) in a country for which local agreement hasbeen reached not to accept charges collect consign-ments

6) notwithstanding the amounts in US Dollars men-tioned above, the local currency amounts shown inAttachment ‘A’ shall apply in the countries listedtherein

7) this Resolution shall not apply for traffic to Algeria8) this Resolution shall not apply in ECAA (see Resol-

ution 509e).

2* Applicable only in respect of Members who have elected to participate in


43RD EDITION, OCTOBER 20202

Resolution 512c—Attachment ‘A’

RESOLUTION 512c (TCC)* RESOLUTION 512cAttachment ‘A’CHARGE FOR PREPARATION OF AIR

WAYBILL The documentation charge in the countries listed belowshall not be less than the amounts shown

CTC1(02)512c (amended) Expiry: IndefiniteCTC2(02)512c (amended) Type: B Code AmountCTC3(02)512c (amended) Algeria DZD 300CTC12(02)512c (amended)

Australia AUD 30CTC23(03)512c (amended)CTC31(02)512c (amended) Bangladesh USD 0.50CTC123(03)512c (amended) Benin/Burkina Faso/CôteCTC124(03)512c (amended) d'Ivoire/Mali/Niger/Senegal/Togo XOF 4,000

Bosnia and Herzegovina EUR 5RESOLVED that, Brunei Darussalam BND 151) a documentation charge shall be made when the TC Cameroon/Central African

Member or its Agent (e.g. IATA Cargo Agent or Republic/Chad/CongoGeneral Sales Agent) issues or completes the Air (Brazzaville)/EquatorialWaybill; provided that where the Air Waybill is issued Guinea/Gabon XAF 4,000and completed accurately by such Agent, including China (excl. Hong Kong SARitemisation of costs and completion of the charges and Macao SAR) CNY 50box, the Agent shall be entitled to retain such charge

Comoros KMF 2,6002) the documentation charge may be collected from theCroatia EUR 5shipper or consigneeCuba USD 3.203) except as shown in Attachment A the documentation

charge shall be Egypt EGP 40.90a) USD 15.00 in TC1 (except in Canada, USA), Eritrea USD 4

TC2 and TC3 Ethiopia USD 44) this Resolution shall not apply in ECAA (see

India USD 3.70Resolution 512e)Iran IRR 37,000Japan JPY 200Korea (Rep. of) KRW 3100Lebanon USD 11Macedonia (FYROM) USD 5Malawi MWK 350Malaysia MYR 5Mauritania MRO 529Morocco MAD 25Mozambique MZN 375Namibia NAD 55Nepal USD 0.50Nigeria USD 5Pakistan PKR 250Papua New Guinea PGK 25Romania USD 7.50Saudi Arabia SAR 25Serbia EUR 10Montenegro EUR 10Singapore SGD 10South Africa ZAR 85Sri Lanka USD 0.50Tanzania USD 5Thailand THB 40

3* Applicable only in respect of Members who have elected to participate in Yemen YER 2,450




GOVERNMENT RESERVATIONS RESOLUTION 600*

CANADA THE CONSIGNMENTCharges for preparation of Air Waybills shall not be applicable in

CSC(40)600 Expiry: Indefiniterespect of traffic to or from Canada unless specifically providedfor in airline tariffs in effect and on file with the Canadian Type: AATransportation Agency.

RESOLVED that, in respect of any consignment:

DEFINITION1. As used in Conference Resolutions, the term “con-signment” means one or more pieces of goods, ac-cepted by the carrier from one shipper at one time andat one address, receipted for in one lot and moving onone shipment record or air waybill to one consignee atone destination address.

USE OF A SHIPMENT RECORD or AIRWAYBILL2. For international carriage a shipment record asdefined in Resolution 600f shall be used for eachconsignment, unless an air waybill in accordance withResolution 600a is used due to applicable internationaltreaties, national law, or as bilaterally agreed betweenthe carrier and the shipper.

3. The consent of the shipper may need to beobtained for the use of shipment record on certainroutes governed by Montreal Protocol 4 to the WarsawConvention.

4. When a shipment record is used, the shipper mayrequest and shall receive a receipt for the cargo (orcargo receipt) in accordance with Resolution 600g.

5. No carrier shall create a shipment record (orexecute the air waybill) or carry any part of a consign-ment until the complete consignment has been re-ceived.

TRANSFER OF TITLE OF PROPERTY6. No Member shall execute for a shipper and/orconsignee—as a service incidental to the transportation ofgoods—any document intended for the sole purpose ofeffecting transfer of title of such goods.

4* This Resolution is in the hands of all IATA Cargo Agents.


Resolution 600a

ACCEPTANCE OF CONSIGNMENT RESOLUTION 600a*

7. The shipper shall be required to address legibly and AIR WAYBILLdurably each component part of the consignment show-ing the same consignee's name, address and country.

CSC(40)600a* Expiry: IndefiniteThese shall be the same as entered into the shipmentType: Brecord or as on the air waybill. Alternatively this

information may be shown on one or more component RESOLVED that:parts provided that all other parts of the consignmentare cross-referenced. 1. For international transportation of cargo, IATA

Members shall use a shipment record as defined in8. No Member shall make any additions, deletions orResolution 600f, unless an air waybill as set forth inchanges to transportation documents other than to anAttachments ‘A’ and ‘B’ hereto is required due toair carrier's shipment record or air waybill.applicable international treaties, national law (includingorigin, destination or transfer point local regulations), or9. If a consignment consists in part of articles subjectas agreed bilaterally by the parties.to the IATA Dangerous Goods Regulations, such

articles must be offered separately and must be clearlyindicated in the shipment record or on the air waybill in 2. The air waybill is a document which shall be either anaccordance with Resolution 600a. air waybill referred to as an “airline air waybill”, with

5

preprinted issuing carrier identification, or an air waybillreferred to as a “neutral air waybill” without preprintedidentification of the issuing carrier in any form and usedTRACING OF CONSIGNMENTS by other than an air carrier.

10. No Member shall trace or provide forwarding, 3. The issuing carrier is either:delivery or other information for the consignment or anypart thereof pertaining to circumstances occurring after 3.1 in the case of an “airline air waybill”, the carrierdelivery to the consignee named in the shipment record whose form is used; oror on the air waybill, except in response to an enquiry

3.2 in the case of a “neutral air waybill”, the carrierinitiated by a Government agency or in connection withwhose name, three-digit IATA airline code number, anda written claim for concealed loss or damage.air waybill serial number has been printed onto thedocument by the issuing agent or forwarder.

RELEASE OF CONSIGNMENT 4. Neutral air waybills shall not be used except whencompleted by a computer system.

11. No Member shall accept requests or instructionsfrom a Shipper or Agent to obtain, prior to release of a 5. Proposals to amend the air waybill may be submittedconsignment to the consignee, proof of payment for the to the Secretary, Cargo Services Conference at any time.goods or acceptance of a draft(s) or similar document(s). Such proposals shall be circulated to all members of the

Cargo Operations and Technology Board (COTB) forconsideration and agreement.

6. If agreed, such proposals shall be circulated to allMembers by Notice of Amendment in accordance with theprocedures detailed in Resolution 601.

7. Amendments agreed to Attachment ‘A’ need not beput into effect until the time of next printing of the airwaybill but in no event later than 18 months after thedeclaration of effectiveness of these amendments.

8. Air waybill completion examples in The Air CargoTariff and Rules (TACT), published separately shall bedeveloped by the Secretariat in accordance with theprocedures in Attachment ‘B’ hereto and current tariffrules.




If using colour, copies shall be either coloured paper orRESOLUTION 600awhite paper with appropriate colour ink imprinted thereon,as referred above;Attachment ‘A’3.6 additional copies, having the same layout, wordingAIR WAYBILL—TECHNICALand shading as Appendix ‘E’, may be included in theSPECIFICATIONS airline air waybill set to a maximum of five copies. Thesemust be printed on white paper marked “Copy XX (Extracopy for Carrier)”, where XX denotes the number of the1. INTRODUCTIONcopy of the airline air waybill, and may be placedanywhere in the airline air waybill set following Original 11.1 The air waybill is a document which shall be either(for Issuing Carrier);an air waybill referred to as an “airline air waybill”, with

preprinted issuing carrier identification, or an air waybill3.7 notwithstanding the provisions of 3.5 and 3.6, whenreferred to as a “neutral air waybill” without preprintedan air carrier uses an automated system to issue theidentification of the issuing carrier in any form and usedairline air waybill:by other than an air carrier.

3.7.1 the airline air waybill shall be executed in a setwhich includes at least the three original copies,2. MEASUREMENTS OF THE AIR

WAYBILL 3.7.2 further copies of the airline air waybill may beproduced by automated means at origin, en route or atThe outside measurements of the air waybill shall be destination as required,between 208 mm (8.2 in) and 230 mm (9 in) in width and

between 274 mm (10.8 in) and 305 mm (12 in) in length. 3.7.3 upon interline transfer,The size of the boxes and their distances from the upperleft hand paper edges shall be maintained exactly as 3.7.3.1 when the exchange of a shipment record is notshown in Appendix ‘A’. possible, at least five copies, of which one copy is entitled

“Original 2 (for Consignee)” and one copy is entitled“Copy 4 (Delivery Receipt)”, shall be provided to the3. DESCRIPTION OF THE AIRLINE AIR onward carrier,

WAYBILL SET3.7.3.2 when the exchange of a shipment record is

The airline air waybill set shall be printed as specified possible, it is not required that copies of an air waybill bebelow: provided to the onward carrier. However the carriers

involved must agree to adhere to the provisions of3.1 the Original 3 (for Shipper) shall have the same Resolution 600f.layout, wording and shading as specified in Appendix ‘B’;

3.2 the Copy 4 (Delivery Receipt) shall have the same 4. DESCRIPTION OF THE NEUTRAL AIRlayout, wording and shading as specified in Appendix ‘C’; WAYBILL SET3.3 the Original 1 (for Issuing Carrier) and Original 2 (for The neutral air waybill set shall be printed as specifiedConsignee) shall have the same layout, wording and below:shading as specified in Appendix ‘D’;

4.1 the Original 3 (for Shipper) shall have the same3.4 all other copies shall have the same layout, wording layout, wording and shading as specified in Appendix ‘B’;and shading as specified in Appendix ‘E’;4.2 the Copy 4 (Delivery Receipt) shall have the same3.5 the airline air waybill shall be in a set of a minimum layout, wording and shading as specified in Appendix ‘C’;of eight copies and shall be marked in the order shown.

Colour is optional and airlines shall accept both coloured 4.3 the Original 1 (for Issuing Carrier) and Original 2 (forand non-coloured coded air waybills. Consignee) shall have the same layout, wording and

shading as specified in Appendix ‘D’;Title Colour

4.4 all other copies shall have the same layout, wordingOriginal 3 (for Shipper) Blueand shading as specified in Appendix ‘E’;

Copy 8 (for Agent) White4.5 the neutral air waybill shall be either in a set of aOriginal 1 (for Issuing Carrier) Greenminimum of eight copies in the order and marked asOriginal 2 (for Consignee) Pink shown in 4.5.1; or in two sets of a minimum of four copies

Copy 4 (Delivery Receipt) Yellow each in the order and marked as shown in 4.5.2. Colouris optional and airlines shall accept both coloured andCopy 5 (Extra Copy) Whitenon-coloured coded air waybills. If using colour, copiesCopy 6 (Extra Copy) Whiteshall be either coloured paper or white paper with

Copy 7 (Extra Copy) White appropriate colour ink imprinted thereon, as referred tobelow;


Resolution 600a—Attachment ‘A’

4.5.1 one set of eight copies: 5.1.3 the check digit shall be determined by using theunweighted Modulus 7 system;

Title Colour 5.1.4 the serial number shall be of the same size,Original 3 (for Shipper) Blue similar style of type (font) and of the same boldness asCopy 8 (for Agent) White the airline code number;Original 1 (for Issuing Carrier) Green 5.1.5 a separating hyphen placed between the airlineOriginal 2 (for Consignee) Pink code number and the serial number shall be used for the

number shown in the upper right corner and in the lowerCopy 4 (Delivery Receipt) Yellowright corner;Copy 5 (Extra Copy) White

Copy 6 (Extra Copy) White 5.1.6 in the Shipper's Certification box, the part of thestatement referring to the Dangerous Goods RegulationsCopy 7 (Extra Copy) Whitefrom the word “insofar …” shall be printed in bold type.

4.5.2 two sets of four copies each: 5.2 In addition to the information illustrated inAppendices ‘B’–‘E’, the following features may also beFirst setshown at carrier's option:

Title Colour 5.2.1 a space may be inserted in the serial number ofOriginal 3 (for Shipper) Blue the airline air waybill between the fourth and fifth digits;Copy 8 (for Agent) White 5.2.2 carrier's insignia may be printed in the issuingOriginal 1 (for Issuing Carrier) Green carrier's name and address box;Copy 7 (Extra Copy) White

5.2.3 the notice containing reference to the carrier'sConditions of Contract may be printed on all copies whichSecond setare not originals except Copy 4 (Delivery Receipt);

Title Colour 5.2.4 the space in the box below the reference to thecarrier's Conditions of Contract, may be used to printOriginal 2 (for Consignee) Pinkother related statements as may be necessary to conformCopy 4 (Delivery Receipt) Yellowto national requirements;

Copy 5 (Extra Copy) White5.2.5 “Requested Flight/Date” box may be without title;Copy 6 (Extra Copy) White

5.2.6 the words “Also Notify” may be printed after the4.6 paper and carbon, where used, shall be of such title of the “Accounting Information” box (applicable forquality that all copies are clearly legible; domestic transportation only);4.7 fastening or stub shall: 5.2.7 the “Amount of Insurance” box and adjacent “In-

surance” clause box may be shaded and without title or4.7.1 hold the neutral air waybill set together so that itprinting of clause;does not disintegrate into loose sheets of paper during

normal handling, and 5.2.8 a box titled “TC” (for Transaction Correction), thesize of which is limited to two characters and located to4.7.2 be precut and of such nature that copies can bethe right of the “Insurance” clause box, may be provided;pulled easily and that when a part is pulled, the page

does not tear apart. 5.2.9 “Handling Information” box may include the print-ing of not more than five subtitles. A box titled “SCI” (forSpecial Customs Information), with dimensions of 8 mm ×5. DESCRIPTION OF THE FACE OF THE30 mm (0.3149 in × 1.1811 in), is to be inserted in theAIRLINE AIR WAYBILL bottom right corner of this box (insertion of this box ismandatory);5.1 In addition to the information as illustrated in

Appendices ‘B’–‘E’: 5.2.10 when the air waybill is issued in the UnitedStates, the statement “These commodities, technology or5.1.1 the air waybill number shall be placed in the uppersoftware were exported from the United States in accord-left corner, in the upper right corner and in the lower rightance with the Export Administration Regulations.corner of all copies of the airline air waybill as shown inDiversion contrary to USA law prohibited” may be printedAppendix ‘A’;in the “Handling Information” box;

5.1.2 the air waybill number shall consist of the issuing5.2.11 the description of the charges/fees frequentlycarrier's three-digit IATA airline code number and a serialincurred may be printed in the first two lines of the “Othernumber of eight digits including a check digit placed in theCharges” box;extreme right hand position;



5.2.12 “Tax” boxes may be shaded and without title; 7. DESCRIPTION OF THE REVERSE SIDEOF THE AIRLINE AND NEUTRAL AIR5.2.13 any special services provided may be printed inWAYBILLthe shaded boxes below the “Total Other Charges Due

Carrier” boxes; 7.1 The currently effective IATA Conditions of Contractshall be printed on a minimum of the three Original copies5.2.14 language(s) or an annotation may be printed atof the airline and neutral air waybill.the bottom of the air waybill indicating that the wording of

the form is available in another language and where it 7.2 Domestic Conditions of Contract, separate from themay be obtained;currently effective IATA Conditions of Contract, mayadditionally be printed on the airline air waybill at carrier's5.2.15 bar coded air waybill numbers, if used, shall beoption.printed in accordance with Recommended Practice 1600t

and shall be shown in at least one of the locationsillustrated in Appendix ‘F’.

Note: For air waybills produced on U.S. Letter Sizepaper, the lower right corner cannot apply due to spacelimitation;

5.2.16 the three “Optional Shipping Information” boxesmay be shaded and without title. Insertion of these boxesis mandatory;

5.2.17 nothing additional may be printed and/or over-printed on the airline air waybill.

6. DESCRIPTION OF THE FACE OF THENEUTRAL AIR WAYBILL6.1 In addition to the information as illustrated in Appen-dices ‘B’–‘E’:

6.1.1 in the Shipper's Certification box, the part of thestatement referring to the Dangerous Goods Regulationsfrom the word “insofar …” shall be printed in bold type;

6.1.2 the printer's reference shall be printed in the lowerleft corner of all copies of the neutral air waybill in thefollowing sequence:

6.1.2.1 printer's name,

6.1.2.2 production reference number,

6.1.2.3 production date;

6.1.3 the content of the following neutral air waybillboxes may be printed:

6.1.3.1 issuing carrier's agent, name and city box withthe issuing carrier's agent's name and city,

6.1.3.2 agent's IATA code box with the agent's IATAcode number,

6.1.3.3 signature of shipper or his agent box with theagent's name.

6.2 Nothing additional may be printed and/or overprintedon the neutral air waybill.


Resolution 600a—Attachment ‘A’, Appendix ‘A’

RESOLUTION 600aAttachment ‘A’Appendix ‘A’



RESOLUTION 600aAttachment ‘A’Appendix ‘B’


Resolution 600a—Attachment ‘A’, Appendix ‘C’

RESOLUTION 600aAttachment ‘A’Appendix ‘C’



RESOLUTION 600aAttachment ‘A’Appendix ‘D’


Resolution 600a—Attachment ‘A’, Appendix ‘E’

RESOLUTION 600aAttachment ‘A’Appendix ‘E’



RESOLUTION 600aAttachment ‘A’Appendix ‘F/1’


Resolution 600a—Attachment ‘A’, Appendix ‘F/2’

RESOLUTION 600aAttachment ‘A’Appendix ‘F/2’



RESOLUTION 600aAttachment ‘A’Appendix ‘F’


1D

1C

1

1B

1A

Resolution 600a—Attachment ‘B’

The boxes shaded and without title shall not be used.RESOLUTION 600aThe circled numbers to the right of the titles and anyAttachment ‘B’bracketed numbers in the following text, correspond withthe numbers in the boxes of the specimen air waybillCOMPLETION, DISTRIBUTION ANDillustrated in Appendix ‘A’.TRANSMISSION OF THE AIR WAYBILL2.1 Air Waybill Number

1. GENERALWhen not preprinted, the air waybill number provided bythe issuing carrier shall be inserted in the upper left1.1 The air waybill is a document which shall be eithercorner, in the upper right corner and in the lower rightan air waybill referred to as an “airline air waybill”, withcorner. The air waybill number shall have dimensionspreprinted issuing carrier identification, or an air waybillsufficient to make it readable and shall consist of:referred to as a “neutral air waybill” without preprinted

identification of the issuing carrier in any form and usedby other than an air carrier.

2.1.1 Airline Code Number1.2 The issuing carrier or its agent shall ensure that,

The issuing carrier's three-digit IATA airline code numberupon execution of the air waybill, all necessary entries areshall be inserted.made.

1.2.1 Any amendments (including additions) to infor- 2.1.2 Separating Hyphenmation shown or required on the air waybill, made by any

A hyphen shall be inserted between boxes 1A and 1B,participating carrier subsequent to initial issue, must beand only in the upper right and lower right corners.made on all remaining copies of the air waybill and must

properly identify the carrier making such amendments.Identification of the carrier must be placed as closely as

2.1.3 Serial Numberpossible to the item(s) amended without obliterating anyother information. Such identification shall include the 2.1.3.1 A serial number of eight digits including a checkofficial IATA airline name or designator and the IATA digit placed in the extreme right position shall be inserted.location identifier of the airport or city to show the placewhere the amendments are made. Amendments to the air 2.1.3.2 This check digit shall be determined by usingwaybill amounts shall be in accordance with Resol- the unweighted Modulus 7 system as illustrated inution 612. Appendix ‘D’.1.3 When a consignment is returned because of non- 2.1.3.3 A space may be inserted in the serial numberdelivery, the new air waybill for the returning carriage between the fourth and fifth digits.shall have:

2.1.4 Minimum Timeframe for Re-use1.3.1 the original air waybill number inserted in the“Accounting Information” box; An air waybill number shall not be re-issued by a carrier

within a 12-month timeframe.1.3.2 all charges which should have been, but were notcollected from the original consignee, inserted in the“Other Charges” box and the total inserted in the “Total 2.2 Airport of DepartureOther Charges Due Carrier” box of the “Collect” column.

The IATA three-letter code of the airport of departure (or1.4 The issuing carrier shall not insert or permit insertion city when the name of the airport is unknown) shall beon the air waybill of any instruction that charges shown as inserted and shall correspond to information shown into be collected from the consignee are to be collected 2.9.1.1.from any person other than from the consignee; providedthat this shall not prevent payment of such charges bysuch other person on behalf of the consignee to the 2.3 Issuing Carrier's Name and Addresscollecting carrier.

When not preprinted, the issuing carrier's name and head1.5 In the case of a neutral air waybill, the party office address corresponding to the airline code numbercompleting it on behalf of the issuing carrier shall first shown in 2.1.1, shall be inserted in accordance with theensure that its use has been authorised by the issuing issuing carrier's instructions.carrier.

2.4 Reference to Originals2. COMPLETION OF THE AIR WAYBILLThis box shall not be completed.The boxes on the face of the air waybill shall be

completed correctly. See the IATA Air Waybill Handbook(Attachment ‘B’, Appendix ‘C’), published separately.

The boxes shaded and with title are for carrier's use only.


7

11E

11D

6

11C

11B5

11A

3

9

2 8

1E


2.8.2.1 in non-CASS areas, the IATA seven-digit code2.5 Reference to Conditions of Contract shall be inserted;

This box shall not be completed unless used by the 2.8.2.2 in CASS areas, the IATA seven-digit code shallissuing carrier at its option. be followed by a three-digit CASS address code and a

check digit. This check digit shall be determined by using2.6 Shipper the unweighted Modulus 7 system.

2.6.1 Shipper's Name and Address 2.8.3 Account No.

2.6.1.1 The name, address and country (or two-letter This box shall not be completed unless used by thecountry code) of the shipper (or IATA Cargo Intermediary issuing carrier at its option.when acting in its capacity as a Forwarder) shall beinserted. 2.9 Routing2.6.1.2 One or more method of contact (telephone, telexor telefax) and number may be inserted below. 2.9.1 Airport of Departure (Address

of First Carrier) and Requested Routing2.6.2 Shipper's Account Number 2.9.1.1 The name of the airport of departure shall be

inserted as the first entry and shall correspond to infor-This box shall not be completed unless used by the mation shown in 2.2.issuing carrier at its option.

2.9.1.2 Any requested routing shall be inserted.2.7 Consignee

2.9.2 Routing and Destination2.7.1 Consignee's Name and Address

2.9.2.1 To (by First Carrier)2.7.1.1 The name, address and country (or two-lettercountry code) of the consignee shall be inserted. The IATA three-letter code of the airport of destination or

first transfer point (or city when the name of the airport is2.7.1.2 One or more method of contact (telephone, telex unknown because the city is served by more than oneor telefax) and number may be inserted below. airport) may be inserted.

2.7.2 Consignee's Account 2.9.2.2 By First CarrierNumber—For Carrier Use Only

The name of the first carrier (either full name or IATA two-This box shall not be completed unless used by the last character code) shall be inserted.carrier at its option.

2.8 Issuing Carrier's Agent 2.9.2.3 To (by Second Carrier)

The IATA three-letter code of the airport of destination or2.8.1 Issuing Carrier's Agent Name andsecond transfer point (or city when the name of the airportis unknown because the city is served by more than oneCityairport) may be inserted.

When not preprinted, the name and location (airport orcity) of the issuing carrier's IATA Cargo Agent (or IATACargo Intermediary when acting in its capacity as the 2.9.2.4 By (Second Carrier)issuing carrier's agent) shall be inserted. An IATA Cargo

The IATA two-character code of the second carrier mayIntermediary when acting in its capacity as a Forwarderbe inserted.and its name appears in Box 2, it shall leave this box

blank.

2.9.2.5 To (by Third Carrier)2.8.2 Agent's IATA Code

The IATA three-letter code of the airport of destination orthird transfer point (or city when the name of the airport isThis box shall be used for accounting, identification,unknown because the city is served by more than oneand/or system purposes only. When not preprinted, theairport) may be inserted.IATA code of the Cargo Agent (or IATA Cargo Intermedi-

ary when acting in its capacity as the issuing carrier'sagent), indicated in 2.8.1, or IATA Cargo Intermediarywhen acting in its capacity as a Forwarder, indicated in2.6.1.1 shall be inserted as follows:


14A 14B

12

10

19A 19B

18

11F 13


2.9.2.6 By (Third Carrier) 2.12 Charges Codes—For CarrierUse Only

The IATA two-character code of the third carrier may beinserted. When the air waybill data is transmitted by electronic

means, this box shall be completed using one of thefollowing codes:

2.9.3 Airport of DestinationCA—partial collect credit—partial prepaid cash

The airport of destination of the last carrier (or city when CB—partial collect credit—partial prepaid creditthe name of the airport is unknown because the city isserved by more than one airport) shall be inserted. CC—all charges collect

CE—partial collect credit card—partial prepaid cash2.9.4 Requested Flight/Date and CG—all charges collect by GBLThese boxes are to be completed by the carrier/agent/ CH—partial collect credit card—partial prepaid creditshipper effecting the booking.

CP—destination collect cash

CX—destination collect credit2.10 Accounting InformationCZ—all charges collect by credit card

Only accounting information required by the participatingcarriers may be inserted such as: NC—no charge

NG—no weight charge—other charges prepaid by2.10.1 payment by cash or cheque;GBL

2.10.2 payment by Miscellaneous Charges Order (MCO) NP—no weight charge—other charges prepaid cashis only acceptable for baggage shipped as cargo; theMCO number and value of the Exchange Coupon in the NT—no weight charge—other charges collectcurrency of the air waybill shall be shown followed, if

NX—no weight charge—other charges prepaid creditnecessary, by the amount deducted from the MCOcoupon and, in all cases, by the passenger's ticket NZ—no weight charge—other charges prepaid bynumber and flight/date/routing used; credit card2.10.3 payment by Government Bill of Lading (GBL); the PC—partial prepaid cash—partial collect cashGBL number shall be shown;

PD—partial prepaid credit—partial collect cash2.10.4 consignment returned because of non-delivery; PE—partial prepaid credit card—partial collect cashthe original air waybill number shall be shown on the newair waybill for the returning carriage; PF—partial prepaid credit card—partial collect credit

card2.10.5 shipper's reference number as indicated by theshipper or his agent. PG—all charges prepaid by GBL

PH—partial prepaid credit card—partial collect credit2.10.6 payment by credit card; the credit card numbershall be shown. PP—all charges prepaid by cash2.10.7 the words “Also Notify” may be printed after the PX—all charges prepaid by credittitle of the “Accounting Information” box (applicable for

PZ—all charges prepaid by credit carddomestic transportation only).

2.11 Currency 2.13 Charges

2.11.1 The ISO three-letter currency code of thecurrency applicable in the country of departure, according 2.13.1 Weight/Valuation Charges andto the applicable rating rules, shall be inserted.

2.13.1.1 The shipper or agent shall insert an “X”, as2.11.2 All amounts entered on the air waybill, other than appropriate, in box (14A) or (14B).those entered in the “Collect Charges in Destination

2.13.1.2 The charges entered into boxes (24A), (25A) orCurrency” boxes (33A) to (33D), shall be in the currency(24B), (25B) must be wholly prepaid or wholly collectas specified in 2.11.1.respectively.


22A

22A 22Z

21

20A

21A

20

17

16

15A 15B


2.17.3.1 marks and numbers which appear on the2.13.2 Other Charges at Origin and consignment and method of packing;

2.13.2.1 The shipper or agent shall insert an “X”, as 2.17.3.2 name, address, country or two-letter countryappropriate, in box (15A) or (15B). code and one or more method of contact (telephone,

telex or telefax) and number of any person to be notified2.13.2.2 Any charges entered into boxes (27A), (28A) or of arrival of the consignment in addition to the consignee;(27B), (28B) must be wholly prepaid or wholly collectrespectively. 2.17.3.3 name of documents to accompany the air

waybill, such as the “Shipper's Certification for Live2.13.3 If the information indicated as required in 2.13.1 Animals”;and 2.13.2 is in conflict with the information required by2.20 and 2.21, the latter shall take precedence. 2.17.3.4 special handling instructions that may be

required;

2.14 Declared Value For Carriage 2.17.3.5 when not preprinted, and if the air waybill isissued in the United States, the statement: “These com-

2.14.1 The declared value for carriage, as specified by modities, technology or software were exported from thethe shipper, shall be inserted. United States in accordance with the Export Adminis-

tration Regulations. Diversion contrary to USA law2.14.2 Where no value is declared, “NVD” shall be prohibited”;inserted.

2.17.3.6 Agent NominationNote: Declared value for carriage shall not be amendedafter dispatch of the consignment from the airport of when a consignment's details, including house waybilldeparture shown on the Air Waybill. details, must be reported to Customs and the agent has

elected to undertake that reporting, the human readablestatement “House Information transmitted to (country

2.15 Declared Value For Customs name) by:”, or the coded statement “(Country ISO Code) -AGT-” shall be entered in the Handling Information box onThe shipper or agent may declare and insert a customs the master air waybill and either statement shall bevalue, which may be NCV, or leave the box blank. followed by the appropriate agent identifier as specifiedby that country (multiple entries may be necessary if morethan one country requires information).2.16 Amount of Insurance2.17.3.7 when a local transfer at destination is required2.16.1 When the box is unshaded, and only when andand known the statement “Local transfer at destinationwhere the issuing carrier offers such a service, theto:” or “FIRMS-” shall be entered in the Handling Infor-amount to be insured shall be inserted.mation box on the air waybill followed by the appropriatelocation identifier, e.g. FIRMS code for the United States.2.16.2 When the box is unshaded and the service is not

provided by the issuing carrier or no insurance isrequested by the shipper, “XXX” shall be inserted. 2.17.3.8 Special Customs Information (SCI)

When a consignment is loaded or reloaded at an airport2.16.3 “Insurance” Clause Box in an European Union country, the Customs Origin Codeshall be inserted. When a consignment is not loaded orreloaded at an airport in an European Union country, then2.17 Handling Information this box may be used for other customs information.

Only clear and concise information as required by theparticipating carriers shall be inserted. 2.18 Consignment Rating Details to2.17.1 In the case of dangerous goods for which a

A separate set of entries shall be made for each ratedShipper's Declaration is required, a statement: “Danger-group of items, each set commencing on a new line,ous Goods as per attached Shipper's Declaration” ordangerous goods items, if any, being entered first.“Dangerous Goods as per attached DGD” and where

applicable the statement “Cargo Aircraft Only” or “CAO”. Each set of entries shall be as described in Appendix ‘B’,the detail of each box being as shown below.2.17.2 When dangerous goods are contained in a con-

signment with non-dangerous goods, the number ofpieces of dangerous goods must be indicated either 2.18.1 Number of Pieces and RCPbefore or after the statement “Dangerous Goods as perattached Shipper's Declaration” or “Dangerous Goods as 2.18.1.1 The number of pieces for the applicable ratingper attached DGD”. entry shall be inserted.

2.17.3 Other handling information using, where avail- 2.18.1.2 When the applicable rate or charge shown inable, the codes and abbreviations in Cargo-IMP, may be box 22G is the result of a combination of rates orinserted, such as:


22E

22G

22D

22Z

22C

22F

22B


charges, the IATA three-letter code of the rate combi- 2.18.6.2 when a class rate reduction applies, the per-nation point (RCP) shall be inserted as an additional line centage which is applied to the appropriate charge or rateentry. shall be inserted on the “R” rate class line, preceded by

the rate class code to which it refers, e.g. 33% reductionon the normal rate shall be expressed as N67;

2.18.2 Gross Weight2.18.6.3 when a class rate surcharge applies, the per-

2.18.2.1 The gross weight of the pieces for the appli- centage which is applied to the appropriate charge or ratecable rating entry shall be inserted. shall be inserted on the “S” rate class line, preceded by

the rate class code to which it refers, e.g. 50% surcharge2.18.2.2 The actual tare weight of the unit load device, of the minimum charge shall be expressed as M150;when applicable, shall be inserted as an additional lineentry on the “X” rate class line. 2.18.6.4 when a unit load device rate applies, the ULD

rate class type used shall be inserted on the “X” rateNote: The actual tare weight is part of the manufac- class line.turer’s permanent data markings on the ULD.

2.18.7 Chargeable Weight2.18.3 Kg/Lb

2.18.7.1 The applicable chargeable weight, calculatedThe unit of weight used (K or L) shall be inserted in the according to applicable rating rules, shall be inserted.first rating line only.

2.18.7.2 When a unit load device rate applies:

2.18.4 Service Code 2.18.7.2(a) where it is based on a pivot charge, theapplicable pivot weight shall be inserted on the “U” rate

This box shall not be completed except by the issuing class line;carrier at its option and in accordance with Rec-ommended Practice 1600d. 2.18.7.2(b) where it is based on a pivot charge and an

over pivot rate, the weight in excess of the pivot weightshall be inserted on the “E” rate class line;

2.18.5 Rate Class2.18.7.2(c) where a tare weight is applicable, the actual

One of the following codes shall be inserted as tare weight shall be inserted on the “X” rate class line;appropriate:

2.18.7.2(d) where a discount applies, the weight toM—minimum charge which it refers shall be inserted on the “Y” rate class line.N—normal rate

Q—quantity rate 2.18.8 Rate/ChargeB—basic charge (optional use) The applicable rate or charge shall be inserted as follows:K—rate per kilogram (optional use) 2.18.8.1 when a minimum charge applies, this charge

shall be inserted on the “M” rate class line;P—international priority service rate

C—specific commodity rate 2.18.8.2 when a normal rate applies, the applicable rateper unit of weight shall be inserted on the “N” rate classR—class rate reduction line;

S—class rate surcharge 2.18.8.3 when a quantity rate applies, the applicableU—unit load device basic charge or rate rate per unit of weight shall be inserted on the “Q” rate

class line;E—unit load device additional rate2.18.8.4 when an “Experimental Special Rate withinX—unit load device additional informationEurope” applies:

Y—unit load device discount2.18.8.4(a) the applicable basic charge shall be inserted

W—weight increase on the “B” rate class line,

2.18.8.4(b) the applicable rate per kilogram shall be2.18.6 Commodity Item Number inserted on the “K” rate class line;

This box shall be completed as follows: 2.18.8.5 when an international priority service rateapplies, the applicable rate per unit of weight shall be

2.18.6.1 when a specific commodity rate applies, the inserted on the “P” rate class line;IATA item description number shall be inserted on the “C”or “U” rate class line;


23

22L

22K

22I

22J

22H


2.18.8.6 when a specific commodity rate applies, the 2.18.10.5 the consignment dimensions, comprising theapplicable rate per unit of weight shall be inserted on the greatest length, greatest width, greatest height, unit of“C” rate class line; measurement and number of pieces:

2.18.8.7 when a class rate reduction applies, this rate 2.18.10.5(a) if a consignment is consolidated as oneper unit of weight or charge as applicable shall be movable part, then only the dimensions of the overallinserted on the “R” rate class line; consolidated consignment are required,

2.18.8.8 when a class rate surcharge applies, this rate 2.18.10.5(b) dimensions are not required for cargo ten-per unit of weight or charge as applicable shall be dered intact in authentic pre-built aircraft containers orinserted on the “S” rate class line; pallets,

2.18.8.9 when a unit load device rate applies: 2.18.10.5(c) if the dimensions are not available and/orcannot be included on the air waybill at the time of

2.18.8.9(a) where it is based on a pivot charge or flat completion, then total volume of the consignment shall becharge, such charge shall be inserted on the “U” rate inserted,class line,

2.18.10.5(d) if the dimensions and total volume are not2.18.8.9(b) where it is based on a rate per unit of available and cannot be included on the air waybill at theweight, such rate shall be inserted on the “U” rate class time of completion, then this must be clearly indicated byline, inserting the words “No Dimensions Available”;

2.18.8.9(c) where it is based on a pivot charge and an 2.18.10.6 when a unit load device is used, its identifi-over pivot rate, such over pivot rate per unit of weight cation code shall be inserted on the “X” rate class line;shall be inserted on the “E” rate class line,

2.18.10.7 where the number of pieces indicated in box2.18.8.9(d) where it is a discount, either a flat amount or 22A is different from the actual number of pieces, thediscount per unit of weight, such discount shall be actual number of pieces within or on each loaded pieceinserted on the “Y” rate class line preceded by a minus (e.g. ULD or skid) shall be shown as “… SLAC”,symbol (–); (shipper's load and count). This SLAC should be recorded

on a blank line. The corresponding ULD identification2.18.8.10 wherever possible, when a weight surcharge designation shall be recorded on the line below when aapplies, this should be inserted immediately following the unit load device is used;last rate line entry.

2.18.10.8 in addition to the description of the goods, theshipper or his agent may enter the appropriate harmon-

2.18.9 Total ized commodity description and coding system number;and, where applicable, the country of origin of the goods.2.18.9.1 The total charge or discount for each line entry

shall be inserted on the same horizontal line.2.18.11 Total Number of Pieces2.18.9.2 Where it is a total discount, such discount shall

be preceded by the minus symbol (–). Where there is more than one numeric entry in box 22A,the total number of pieces shall be inserted.

2.18.10 Nature and Quantity of Goods(including Dimensions or Volume) 2.18.12 Total Gross WeightThis box shall be completed as follows: Where there is more than one entry in box 22B, the total

gross weight shall be inserted.2.18.10.1 the description of the goods comprising theconsignment shall be inserted;

2.18.13 Total2.18.10.2 for Dangerous Goods, the entry shall be asshown in the IATA Air Waybill Handbook and in accord- Where there is more than one entry in box 22H, the sumance with instructions published in the IATA Dangerous shall be inserted.Goods Regulations;

2.18.10.3 for “live animals”, the entry shall be as shown 2.19 Other Chargesin the IATA Air Waybill Handbook and in accordance withinstructions published in the IATA Live Animals Regu- 2.19.1 Other charges incurred at origin shall be insertedlations; at the time of air waybill issuance as either wholly prepaid

or wholly collect.2.18.10.4 for “consolidated consignments”, where anyair waybill has one or more associated house waybills, 2.19.2 Other charges incurred en route or at destinationthe entry shall show “Consolidation as per attached list”; may also be inserted at the time of air waybill issuance as

either wholly prepaid or wholly collect.


26A

26B

25A

25B

24A

24B

30A

29A

28A

27A


2.19.3 Other charges shown as collect shall be treated 2.20.3.3 The details of the tax shall not be entered inas disbursements under the provisions of Resolution 614. box (23).

2.19.4 Other charges incurred en route or at destination 2.20.4 Total Other Prepaid Chargesand not shown in box (23) shall be collect only andtreated in accordance with 2.25.3. The total “Other Charges” prepaid must be the aggregate

of the prepaid charges shown in the “Other Charges”2.19.5 Descriptions and amounts of other charges box (23).except taxes shown in Boxes 26A and 26B shall beinserted.

2.20.4.1 Due Agent2.19.6 When the air waybill data is transmitted byelectronic means, the other charges codes shown in This box shall not be used unless agreed locally.Appendix ‘C’ shall be used. (Also refer to RecommendedPractice 1682.)

2.20.4.2 Due Carrier2.19.7 When the air waybill data is not transmitted byelectronic means, it is recommended that the above The total of prepaid other charges due to carrier specifiedprocedure is used. If not, the plain language description in 2.19 shall be inserted.shall clearly indicate to whom the charge accrues, i.e. duecarrier or due agent.

2.20.5 Untitled Box2.19.8 The sum of the various other charges shown inbox (23) shall be entered in boxes (27A), (27B), (28A) or This box shall not be completed unless used by the(28B). issuing carrier at its option.

2.19.9 When a consignment is returned because ofnondelivery, the new air waybill for the returning carriage 2.20.6 Total Prepaidshall have all charges, which should have been but were

The total of all the prepaid charges, i.e. weight/volumenot collected from the original consignee, inserted in thischarge, valuation charge, other prepaid charges duebox.carrier and, if applicable, tax and other charges due

2.19.10 The same charge code with the same entitle- agent, shall be inserted.ment code can only be shown once on the Air Waybill.

2.21 Collect2.20 Prepaid

2.21.1 Collect Weight Charge2.20.1 Prepaid Weight Charge

2.21.1.1 The weight/volume charge for air carriage shall2.20.1.1 The weight/volume charge for air carriage shall be inserted and shall correspond to the total shown inbe inserted and shall correspond to the total shown in 2.18.9.1 or 2.18.13.2.18.9.1 or 2.18.13.

2.21.1.2 The weight/volume charge, the valuation2.20.1.2 The weight/volume charge, the valuation charge and tax shall be inserted as either wholly prepaidcharge and tax shall be inserted as either wholly prepaid or wholly collect.or wholly collect.

2.21.2 Collect Valuation Charge2.20.2 Prepaid Valuation Charge

2.21.2.1 The valuation charge, if applicable, shall be2.20.2.1 The valuation charge, if applicable, shall be inserted. The assessment of a valuation charge is depen-inserted. The assessment of a valuation charge is dependent on the value declared for carriage as per 2.14 anddent on the value declared for carriage as per 2.14 and the applicable rating rules.the applicable rating rules.

2.21.2.2 The weight/volume charge, the valuation2.20.2.2 The weight/volume charge, the valuation charge and tax shall be inserted as either wholly prepaidcharge and tax shall be inserted as either wholly prepaid or wholly collect.or wholly collect.

2.21.3 Collect Tax2.20.3 Prepaid Tax

2.21.3.1 When this box is unshaded, any applicable tax2.20.3.1 Any applicable tax shall be inserted. shall be inserted.

2.20.3.2 The weight/volume charge, the valuation 2.21.3.2 The weight/volume charge, the valuationcharge and tax shall be inserted as either wholly prepaid charge and tax shall be inserted as either wholly prepaidor wholly collect. or wholly collect.


33

99

32C

34C

32B

34B

32A

34A

31

34A 34C

30B 33D

29B 33C

28B

33B

27B

33A

33A 33D


2.21.3.3 The details of the tax shall not be entered in 2.25 Collect Charges in Destinationbox (23).

Currency—For Carrier Use Only to2.21.4 Total Other Collect Charges

The last carrier may complete the Original 2 (forConsignee) as follows:The total “Other Charges” collect must be the aggregate

of the collect charges shown in the “Other Charges”box (23).

2.25.1 Currency Conversion Rate

The destination currency code followed by the conversion2.21.4.1 Due Agentrate shall be inserted.

The total disbursements due to agent, specified in 2.19,shall be inserted.

2.25.2 Collect Charges in DestinationCurrency

2.21.4.2 Due CarrierThe amount shown in the “Total Collect” box (30B) shall

The total disbursements due to carrier, specified in 2.19, be inserted after conversion to the destination currency atshall be inserted. the currency conversion rate shown in box (33A).

2.21.5 Untitled Box 2.25.3 Charges at Destination

This box shall not be completed unless used by the Charges levied at destination accruing to the last carrierissuing carrier at its option. shall be inserted in destination currency.

2.21.6 Total Collect 2.25.4 Total Collect Charges

The total of all the collect charges, i.e. weight/volume The sum of boxes (33B) and (33C) shall be inserted.charge, valuation charge, other collect charges due car-rier and agent and, if applicable, tax, shall be inserted.

2.26 Optional Shipping Information to

The shipper or its Agent may enter the appropriate2.22 Shipper's Certification Boxoptional shipping information as agreed upon with the

When not preprinted, the signature of the shipper or his issuing carrier. Shading of these boxes will indicate non-agent (printed, signed or stamped) shall be inserted. use.

2.23 Carrier's Execution Box2.26.1 Reference Number

When this box is unshaded, a reference number may be2.23.1 Executed on (Date)inserted as per shipper/agent/issuing carrier agreement.

The date of execution of the air waybill shall be insertedin the sequence of day, month and year. The month shall

2.26.2 Untitled Boxbe expressed alphabetically, either abbreviated or in full.

This box shall not be completed unless used by theissuing carrier at its option.2.23.2 At (Place)

The name of the place of execution (airport or city) of the2.26.3 Untitled Boxair waybill shall be inserted.

This box shall not be completed unless used by theissuing carrier at its option.2.23.3 Signature of Issuing Carrier or

its Agent2.27 Bar Coded Air Waybill NumberThe signature of the issuing carrier or its agent shall be

inserted. These areas shall not be completed unless used toinclude a bar coded air waybill number in accordance withRecommended Practice 1600t.2.24 For Carrier's Use Only at Destination

This box shall not be completed.



2.28 Neutral Air Waybill 4.1 Responsibility for Particulars

Any alteration to the airline code number, air waybill serial The shipper is responsible for the correctness of the datanumber, airline name or head office address shall auto- relating to the cargo inserted by the shipper or on thematically render such neutral air waybill null and void. shipper's behalf on the air waybill or furnished by the

shipper or on the shipper's behalf to the carrier forinsertion in the shipment record.

3. DISTRIBUTION OF THE AIR WAYBILL4.1.1 Where such information is provided by means of

The various copies of the air waybill shall be distributed Electronic Data Interchange, it is the responsibility of theas follows: shipper or the shipper's agent to verify contents, accuracy

and completeness of the EDI messages and subsequent3.1 Original 3 (for Shipper) to be given to the shipper messages according to the agreed standards and specifi-and to serve as: cations.3.1.1 proof of receipt of the goods for shipment, 4.1.2 The shipper or the shipper's agent shall indemnify

the carrier against all damage suffered by it, or by any3.1.2 documentary evidence of carrier's and shipper'sother person to whom the carrier is liable, by reason ofsignature to the contract of carriage;the irregularity, incorrectness or incompleteness of theparticulars and statements furnished by the shipper or on3.2 Copy 8 (for Agent) to be retained by the agent or thethe shipper's behalf.carrier executing the air waybill;

3.3 Original 1 (for Issuing Carrier) to be retained by thecarrier issuing the air waybill for accounting purposes andto serve as documentary evidence of carrier's and ship-per's signature to the contract of carriage;

3.4 Original 2 (for Consignee) to accompany consign-ment to final destination and to be tendered to theconsignee on delivery;

3.5 Copy 4 (Delivery Receipt) to be available at finaldestination and to be signed by consignee, and to beretained by last carrier as:

3.5.1 receipt of delivery of consignment,

3.5.2 evidence of carrier's completion of contract ofcarriage;

3.6 Copies 5, 6 and 7 (Extra Copies) to be available forcarriers use only.

4. TRANSMISSION OF THE AIR WAYBILLIn case of transmission of the content of the air waybillboxes via electronic means, either the “FWB” message,as described in the IATA/A4A Cargo Interchange Mess-age Procedures (Cargo-IMP) Manual (Resolution 670,Attachment ‘A’), or the IFTMIN message, as described inthe IATA Cargo-FACT Message Manual (Cargo-FACT)(Recommended Practice 1672, Attachment ‘A’), may beused.

In the event that some or all of the content found in boxes1E, 20A and 31 of the air waybill cannot be transmittedvia Cargo-IMP or Cargo-FACT messaging due to techni-cal limitations, any other means to transmit such contentmay be used including, but not limited to, within oraccompanying the text of an EDI Agreement.

Where such data is transmitted by an Agent, this shall bein accordance with Resolution 833, Paragraph 2.4, of theCargo Agency Conference.



RESOLUTION 600aAttachment ‘B’Appendix ‘A’


Resolution 600a—Attachment ‘B’, Appendix ‘B’

RESOLUTION 600aAttachment ‘B’Appendix ‘B’

ALTERNATIVE RATE CLASS LINE ENTRIES (see 2.18)

No. of Nature andPieces Gross kg Rate Commodity Chargeable Quantity ofRCP Weight lb Class Item No. Weight Rate/Charge Total Goods(22A) (22B) (22C) (22D) (22E) (22F) (22G) (22H) (22I)No. of Gross K Chargeable Minimum Naturepieces weight or L M — weight charge Box 22G of goods

No. of Gross K Chargeable Rate per unit Box 22F× Naturepieces weight or L N — weight of weight Box 22G of goods

No. of Gross K Chargeable Rate per unit Box 22F× Naturepieces weight or L Q — weight of weight Box 22G of goods

No. of Gross Chargeable Naturepieces weight K B — weight Basic charge Box 22G of goods

Chargeable Rate per Box 22F× Nature— — — K — weight kilogram Box 22G of goods

No. of Gross K Commodity Chargeable Rate per unit Box 22F× Naturepieces weight or L C item number weight of weight Box 22G of goods

Applicable rate classcode followed by

No. of Gross K reduced percentage Chargeable Reduced Naturepieces weight or L R applicable to charge weight charge Box 22G of goods

Applicable rate classcode followed by Reduced

No. of Gross K reduced percentage Chargeable rate per unit Box 22F× Naturepieces weight or L R applicable to rate weight of weight Box 22G of goods

Applicable rate classcode followed by

No. of Gross K increased percentage Chargeable Surcharged Naturepieces weight or L S applicable to charge weight charge Box 22G of goods

Applicable rate classcode followed by Surcharged

No. of Gross K increased percentage Chargeable rate per unit Box 22F× Naturepieces weight or L S applicable to rate weight of weight Box 22G of goods

No. of Gross K Chargeable Rate per unit Box 22F× Naturepieces weight or L U Commodity item number weight of weight Box 22G of goods

No. of Gross K Naturepieces weight or L U Commodity item number Pivot weight Pivot charge Box 22G of goods

No. of Gross K Chargeable Naturepieces weight or L U Commodity item number weight Flat charge Box 22G of goods

Weight in Over pivotexcess of rate per Box 22F× Nature

— — — E — pivot weight unit of weight Box 22G of goods

ULD ULD taretare ULD rate weight ULD ID

— weight — X class type allowance — — code

A minussymbolfollowed by

Chargeable ULD flat Nature— — — Y — weight discount Box 22G of goods

A minussymbolfollowed byULD discount

Chargeable per unit Box 22F× Nature— — — Y — weight of weight Box 22G of goods

WeightK Gross increase per Box 22F× Nature

— — or L W — weight unit of weight Box 22G of goods

Ratecombinationpoint Boxes 22B to 22I to be completed when applicable. Cannot be placed as first rating line entry.

22J 22K — — — — — 22L 22I

Total TotalNumber gross Total Natureof pieces weight — — — — — charge of goods



RESOLUTION 600aAttachment ‘B’Appendix ‘C’

OTHER CHARGES CODES (see 2.19.6)

CHARGE CODE CATEGORY DESCRIPTIONAC Live Animals Animal containerAS Unit Load Device AssemblyAT Live Animals AttendantAW Documentation Air waybill/shipment record preparation feeBF Administration Copies of documentsBI Administration Import/export documents processingBM Administration Withdrawal of shipment after acceptance by carrierBR Administration Bank hold fee for bank releaseCA Customs BondingCB Customs Completion/preparation of documentsCC Customs Manual data entry for customs purposesCD Customs Customs/regulatory handling at destinationCF Customs Inventory and/or inspection for customs purposesCG Customs Electronic processing or transmission of data for customs purposesCH Customs Customs/regulatory handling at originCI Customs Customs overtime fee and other chargesCJ Customs Removal (carrier warehouse to warehouse)DB Administration Disbursement fee collected from consignee for advance chargesDC Documentation Certificate of OriginDD Documentation Preparation of Cargo manifestDF Documenation Non-standard distribution channel service feeDG Documentation Air waybill cancellation before acceptanceDH Documentation Air waybill amendment by Cargo Charges Correction AdviceDI Documentation AWB re-waybillingDJ Documentation Proof of deliveryDK Documentation Release orderDV Documentation Documentation for veterinary and/or phytosanitary purposesEA Handling Express cargoFA Handling Airport arrivalFB Handling Domestic shipmentsFC Administration Charges collect feeFE Handling GeneralFF Handling Loading/unloadingFI Handling WeighingGA Handling Diplomatic consignmentGT Tax Government taxHB Human remains MortuaryHR Human remains Handling of human remainsIA Handling Very important cargo (VIC)IN Administration Insurance premiumJA Customs Customs/regulatory clearanceKA Heavy/Bulky cargo Handling


Resolution 600a—Attachment ‘B’, Appendix ‘C’

CHARGE CODE CATEGORY DESCRIPTIONLA Live animals Live animals related servicesLC Live animals CleaningLE Live animals HotelLF Live animals QuarantineLG Live animals Veterinary physical/documentary inspectionLH Live animals StorageMA Miscellaneous Miscellaneous—due agent (see Note 1)MB Miscellaneous Miscellaneous—unassigned (see Note 2)MC Miscellaneous Miscellaneous—due carrier (see Note 3)MD to MN Miscellaneous Miscellaneous—due last carrierMO to MX Miscellaneous Miscellaneous—due issuing carrierMY Surcharge Fuel surcharge—due issuing carrierMZ Miscellaneous Miscellaneous—due issuing carrierNS Surcharge Navigation surcharge—due issuing carrierPA Perishables HandlingPB Perishables Cool/cold room, freezerPK Packaging Packing/repackingPU Pick-up and delivery Pick-up serviceRA Dangerous goods Dangerous goods physical/documentary inspectionRB Dangerous goods RejectionRC Administration Referral of chargeRD Dangerous goods Radio-active roomSA Pick-up and delivery Delivery serviceSB Pick-up and delivery Delivery notificationSC Security Security chargeSD Pick-up and delivery Delivery service surface charge–destinationSE Pick-up and delivery Proof of deliverySF Pick-up and delivery Delivery OrderSI Transit Shipment stopped in transit at customer requestSO Storage Storage—originSP Handling Early release of shipmentSR Storage Storage—destinationSS Administration Signature serviceST Taxes State sales taxSU Pick-up and delivery Pick-up service surface charge–originTC Taxes StampTI Taxes Value Added Tax for import onlyTR Transit Transit handlingTV Taxes Value Added Tax general or for exportTX Taxes GeneralUB Unit Load Device DisassemblyUC Unit Load Device Adjusting of improperly loaded Unit Load DeviceUD Unit Load Device DemurrageUE Unit Load Device LeasingUF Unit Load Device RecontouringUG Unit Load Device UnloadingUH Unit Load Device HandlingVA Valuable cargo HandlingVB Valuable cargo Security (armed guard/escort) handling



CHARGE CODE CATEGORY DESCRIPTIONVC Valuable cargo StrongroomWA Vulnerable cargo HandlingXB Surcharge/premiums SecurityXD Surcharge/premiums War riskZA Storage Re-warehousingZB Storage GeneralZC Storage Cool/cold room, freezer

Note 1: MA code is used if the miscellaneous charge is due agent but cannot be further identified.

Note 2: MB code is used if the miscellaneous charge is either due agent or due carrier.

Note 3: MC code is used if the miscellaneous charge is due carrier but cannot be further identified.

To indicate whether such other charges accrue to carrier or agent, one of the following entitlement codes: A (due agent)or C (due carrier) shall be used following the above codes and preceding the amounts.


1 7 6 3 6 6

7 1 2 3 4 5 6 7

7

5 3

4 9

4 4

4 2

2 5

2 1

4 6

4 2

4 7

4 2

5 Remainder

Resolution 600a—Attachment ‘B’, Appendix ‘D’

RESOLUTION 600aAttachment ‘B’Appendix ‘D’

UNWEIGHTED MODULUS 7 APPLICATION ILLUSTRATIONThe check digit shall be determined by using the unweighted Modulus 7 system, which divides the first seven digits of theserial number by seven and uses the remainder for verification and as the eighth digit.

The following example illustrates how to apply the unweighted Modulus 7 system to generate the check digit:1) Assume the first seven digits of the serial number are ‘1234567’;2) Divided 1234567 by 7;

3) Since ‘5’ is the remainder, therefore, ‘5’ will be assigned as the eighth digit, which is the check digit in the serialnumber.

4) The complete serial number shall read as ‘12345675’.


3

2

1


1.5.12 total weight of house waybill pieces;RESOLUTION 606*

1.5.13 product name;BAR CODED LABEL1.5.14 other information;

CBPP(08)606 Expiry: Indefinite1.5.15 secondary bar code.Type: B

1.6 Bar coded label quality should be of a type withRESOLVED that:equal or better characteristics than commonly used inpreprinted cargo labels. These specific characteristicinclude:Section 1—General1.6.1 adhesion holding power;1.1 For the carriage of cargo, identification label(s) in

the form of a bar coded label may be used and attached 1.6.2 service temperature range;to each package, adjacent to the consignee's name andaddress where space permits. In certain cases, more than 1.6.3 moisture resistance.one label may be required, such as when shipments havelabels applied by different parties, e.g. shippers, for-warders, airlines, or when the amount of optional infor- Section 2—Technical Specificationsmation does not fit onto the label stock in use.

2.1 The layout and minimum dimensions of bar code1.2 For purposes of this Resolution, a bar coded label is labels are defined in Attachments ‘C’ and ‘D’ of thisone containing bar code(s). The label may be printed Resolution.automatically on demand, or preprinted.

2.2 Bar coded information shall be in accordance with1.3 A bar code may be primary or secondary. A primary Recommended Practice 1600t and as shown in Attach-bar code is one which contains the master air waybill and ments ‘A’ and ‘B’ of this Resolution.piece number. Secondary bar codes contain other infor-mation and may also be included on the same, or 2.3 Notwithstanding the provisions of this Resolution,separate, label(s). carriers and their customers who use the bar coded

labels of different dimensions may continue to use them,1.4 Bar coded labels shall contain the following manda- provided the data encoding requirements specified intory information: Attachments ‘A’ and ‘B’ of this Resolution are met.

1.4.1 airline name;

Section 3—Completion1.4.2 air waybill number;

3.1 The circled numbers to the right of the titles below,1.4.3 destination;correspond with the numbers in the boxes of the speci-

1.4.4 primary bar code. men label illustrated in Attachment ‘C’ of this Resolution.

1.5 Bar coded labels may contain optional information; 3.2 Completion of the mandatory boxes on the labelsfor example: shall be as shown below:

1.5.1 airline insignia;

3.2.1 Airline Name1.5.2 transfer points;

The airline name.1.5.3 piece number;

1.5.4 weight of this piece;3.2.2 Air Waybill Number

1.5.5 total number of pieces;The airline code and air waybill number of the shipment.

1.5.6 total weight of this shipment; The serial number may be shown as two groups of fourdigits.1.5.7 handling information;

1.5.8 house waybill number; 3.2.3 Destination1.5.9 house waybill piece number; The IATA three-letter code of the airport of destination.

When the airport code is unknown or the city is served by1.5.10 origin;more than one airport the IATA three-letter city code maybe used.1.5.11 total number of house waybill pieces;



6

6

6

6

6

6

5

6

6

6

1

6

5 6

Resolution 606

3.2.4 Primary Bar Code 3.3.11 Total No. of HWB Pieces

The primary bar code contains all data elements The total number of pieces comprising the shipment beingdescribed in Attachment ‘A’ of this Resolution. Whenever shipped under this house waybill.more than one bar code is printed on a label containingthe primary bar code, the primary code must appear first.

3.3.12 Total Weight of HWB Pieces3.3 When used, completion of the optional information

The total weight of pieces represented by the houseon the labels shall be as follows:waybills, together with the unit of weight (K or L).

3.3.1 Airline Insignia3.3.13 Product Name

The airline insignia.The marketing name associated with the type of freightmovement.

3.3.2 Transfer Points

The IATA three-letter code of the airport(s) of transfer. 3.3.14 Other InformationWhen the airport code is unknown or the city (cities) is

Information which may be added at the user's discretion.(are) served by more than one airport the IATAthree-letter city code may be used.

3.3.15 Secondary Bar Code3.3.3 Piece Number

The secondary bar code(s) is printed in box 6 ofAttachment ‘C’ of this Resolution whenever a primary barThe air waybill piece number.code is included on the label; otherwise it may be printedin box 5. The secondary bar code(s) contains data

3.3.4 Weight of this Piece elements identified in Attachment ‘B’ of this Resolution.

The weight of the specific package to which the label isattached, together with the unit of weight (K or L).

3.3.5 Total No. of Pieces

The total number of pieces comprising the shipment.

3.3.6 Total Weight of this Shipment

The total weight of the shipment, together with the unit ofweight (K or L).

3.3.7 Handling Information

Any information which pertains to the handling of theshipment.

3.3.8 HWB No.

The house waybill (HWB) number.

3.3.9 HWB Piece No.

The house waybill (HWB) piece number.

3.3.10 Origin

The IATA three-letter code of the airport of origin. Whenthe airport code is unknown or the city is served by morethan one airport the IATA three-letter city code may beused.



The optical characteristics of the bar code shall be suchRESOLUTION 606as to be readable:

Attachment ‘A’ = using a contact scanner (wand reader);= at a distance of up to 1.80 m (6 ft) using a non-contact scanner;Primary Bar Code (Air Waybill/Piece= using a fixed scanner on a conveyor moving atNumber Information) speeds of approximately 1.80 metres per second(6 feet per second) and a depth of field ranging fromA primary bar code, of sixteen continuous numeric12.7 to 803 mm (½ to 32 in).characters, in which the encoded data shall comprise the

following fields:= the three-digit numeric airline prefix;= the eight-digit numeric air waybill number;= a single digit separator (shall always be zero);= a four-digit numeric unique piece number, indi-cating each individual piece in a multi-piece ship-ment. If this field is not used, it shall comprise fourzeros;

Note: The bar code may have human readable trans-lation of all digits in the field.

Examples:a) air waybill 777-12345675, piece number 3:

7771234567500003b) air waybill 777-76543213, piece number 122:

777654321300122c) air waybill 777-32176546, pieces field not used:

7773217654600000

The primary bar code shall be printed on the cargo labelas indicated in Attachments ‘C’ and ‘D’. There should beno box around the bar code in order to maximise readingefficiency.

The bar code shall be printed in Code 128 with aminimum width of the narrow bar (× dimension) of 0.5 mm(0.02 in). The bar code shall be printed vertically (picketfence) with a minimum bar height of 21.6 mm (0.85 in).

The bar code includes the following top and bottom quietzones:

The side quiet zones shall be as specified inRecommended Practice 1600t.


Resolution 606—Attachment ‘B’

follows. This sequence is repeated until all data isRESOLUTION 606encoded. The industry standard (AIM) check digit will bethe last character in the bar coded string of data. As withAttachment ‘B’the primary bar code, the check digit will not be printed inhuman-readable format. There is no continuation charac-

Secondary Bar Code ter. If the amount of data to be coded is too great to fit onthe label in one secondary bar code, then another bar

Where more than one secondary bar code is printed on a code must be used. Each bar code will contain completelabel, the bar code containing the house waybill number information for the data fields specified by the fieldshall be printed as the first of these secondary bar codes. identifier.

The secondary bar codes can be variable in length, Examples:depending on the fields used. One-character field ident-a) HWB No.: CHZH8-1234567ifiers will be used as specified below. Printing character-

istics of the secondary bar code, including narrow bar b) Destination: ABY, Number of HWB Pieces: 99.dimensions, quiet zones and optical characteristics, shall

This data will not fit onto a 4 in (102 mm) label, so twobe the same as specified for the primary bar code. Thebar codes are used. The data strings are formatted asindustry standard (AIM) check digit will be the lastfollows:character in the bar coded string of data.

Bar Code No. 1HCHZH81234567SymbologyBar Code No. 2

The secondary bar code shall be printed using CODE 128 DABY+S0099and using the standard described in RecommendedPractice 1600t. Bar Code Examples:

Specifications

Field Identifier

The field identifier shall consist of a single alpha characteras defined below:

Format(Cargo-IMP

Field Identifier Standard)Destination D aaaTotal No. of Pieces P n[...4]Transfer Points C aaaWeight of this Piece W n[...7]pTotal Weight of this Shipment T n[...7]pHandling Information B t[...38]Origin O aaaHWB No. H m[1...12]HWB Piece No. Y n[...4]Total No. of HWB Pieces S n[...4]Total Weight of HWB Pieces A n[...7]pCarrier/Customer Specific Information* Z t(1...65)Unique Piece Identifier J t(1...35)

Field Delimiter

The delimiter shall be the Plus Sign (+).

Remarks: A, W and T fields to include K or L as the lastcharacter to denote kilograms or pounds.

Bar Code Format

The format shall consist of the field identifier immediatelyfollowed by the field data. The field delimiter immediately

7* Encoding of carrier-/customer-specific information must be the last data

encoded.


BAR CODED LABEL

102 mm (4.0 in)

AIRLINENAME/INSIGNIA

DESTINATION

OPTIONAL INFORMATION

TOTAL NO. OF PIECES

AIR WAYBILL NO.

BAR CODED INFORMATION

20 mm(0.79 in)

35 mm(1.38 in)

15 mm(0.59 in)

15 mm(0.59 in)

43 mm(1.65 in)

1

5

2

3 4

6

Note: Boxes containing human readable information must be titled.


RESOLUTION 606Attachment ‘C’


BAR CODED LABEL

OPTIONALINFORMATION

Layout and dimensions ofindividual boxes atuser's discretion

102 mm (4.0 in)

128 mm(5.0 in)


Resolution 606—Attachment ‘C’


BAR CODED LABEL



RESOLUTION 606Attachment ‘D’


BAR CODED LABEL


Resolution 606—Attachment ‘D’


3

2

1


1.5.10 total number of house waybill pieces;RESOLUTION 606a*

1.5.11 total weight of house waybill pieces;NON-BAR CODED LABEL1.5.12 product name;

CSC(21)606a Expiry: Indefinite1.5.13 other information which may be added at theType: Buser's discretion.

RESOLVED that:1.6 Label quality should be of a type with equal or bettercharacteristics than commonly used in preprinted cargolabels. These specific characteristics include:Section 1—General1.6.1 adhesion holding power;1.1 For the carriage of cargo, unless a bar coded label

in accordance with Resolution 606 is used, identification 1.6.2 service temperature range;label(s) in the form of a non-bar coded label shall beused and attached to each package, adjacent to the 1.6.3 moisture resistance.consignee's name and address where space permits.

In certain cases, more than one label may be required, Section 2—Technical Specificationssuch as when shipments have labels applied by differentparties, e.g. shippers, forwarders, airlines, or when the 2.1 A specimen label, showing the location and labelingamount of optional information does not fit onto the label of the various boxes, is shown in Attachment ‘A’ of thisstock in use. For example, a forwarder may add a label Resolution.containing house waybill information, and a second label,containing air waybill information, may be subsequently 2.2 The dimensions of the label and information enteredadded on shipment consolidation. shall be as follows:

1.2 For the purposes of this Resolution, a non-bar 2.2.1 the minimum dimensions of individual boxes shallcoded label is one which does not contain bar codes. The be 76 mm in width and 20 mm in height;label may be preprinted and completed manually, but in

2.2.2 where two boxes are shown horizontally alongsidesome cases may be printed automatically on demand.each other, they may be less than 76 mm but at least

1.3 Notwithstanding 1.1, the label need not be used for 38 mm in width;online carriage of cargo.

2.2.3 the minimum height of the information entered in1.4 Labels shall contain the following mandatory infor- the boxes shall be 5 mm.mation:

1.4.1 airline name; Section 3—Completion1.4.2 air waybill number; 3.1 The circled numbers to the right of the titles below,

correspond with the numbers in the boxes of the speci-1.4.3 destination;men label illustrated in Attachment ‘B’ of this Resolution.

1.4.4 total number of pieces. 3.2 The completion of the mandatory boxes on the labelshall be as shown below:1.5 Labels may contain optional information; for

example:

1.5.1 airline insignia; 3.2.1 Airline Name1.5.2 transfer points; The airline name.1.5.3 piece number;

3.2.2 Air Waybill Number1.5.4 weight of this piece;

The air waybill number of the shipment. The serial1.5.5 total weight of this shipment;number may be shown as two groups of four digits.

1.5.6 house waybill number;

1.5.7 house waybill piece number; 3.2.3 Destination1.5.8 handling information; The IATA three-letter code of the airport of destination.

When the airport code is unknown or the city is served by1.5.9 origin; more than one airport the IATA three-letter city code may

be used.



13

6

11

10

9

8

7

6

5

16

1

15

14

Resolution 606a

3.2.4 Total No. of Pieces 3.3.11 Total Weight of HWB Pieces

The total number of pieces comprising the consignment. The total weight of pieces represented by the housewaybills, together with the unit of weight (K or L).

3.3 When used, completion of the optional informationon the labels shall be as follows:

3.3.12 Product Name

3.3.1 Airline Insignia The marketing name associated with the type of freightmovement.

The airline insignia.

3.3.13 Other Information3.3.2 Transfer Points

Information which may be added at the user's discretion.The IATA three-letter code of the airport(s) of transfer.When the airport code is unknown or the city (cities) is(are) served by more than one airport the IATA three-letter city code may be used.

3.3.3 Piece Number

The air waybill piece number.

3.3.4 Weight of this Piece

The weight of the specific package to which the label isattached, together with the unit of weight (K or L).

3.3.5 Total Weight of this Shipment

The total weight of the shipment, together with the unit ofweight (K or L).

3.3.6 Handling Information

Any information which pertains to the handling of theshipment.

3.3.7 HWB No.

The house waybill (HWB) number.

3.3.8 HWB Piece No.

The house waybill (HWB) piece number.

3.3.9 Origin

The IATA three-letter code of the airport of origin. Whenthe airport code is unknown or the city is served by morethan one airport the IATA three-letter city code may beused.

3.3.10 Total No. of HWB Pieces

The total number of pieces comprising the shipment beingshipped under this house waybill.


NON-BAR CODED LABEL

AIRLINE (optional) 1

NAME/INSIGNIA

AIRWAYBILLNO. 2

DESTINATION TOTALNO. OF

3 PIECES

TRANSFER PIECEPOINTS NUMBER(optional) 5 (optional) 6

WEIGHT OF TOTALTHIS PIECE WEIGHT OF(optional) 7 THIS SHIPMENT

(optional) 8

HANDLING (optional) 9

INFORMATION

HWB HWB.ONECEIP.ON

(optional) 10 (optional) 11

ORIGIN TOTAL(optional) 12 NO. OF

HWB PIECES(optional) 13

TOTAL PRODUCTWEIGHT OF NAMEHWB PIECES (optional) 15

(optional) 14

OTHERINFORMATION 16

4

Note: Each box appearing on the label must be titled.

NON-BAR CODED LABEL

AIRLINE (optional)NAME/INSIGNIA

AIR

WAYBILL

NO.

DESTINATION TOTAL

NO. OF

PIECES

TRANSFER PIECE

POINTS (optional) NUMBER (optional)

WEIGHT OF (optional) TOTAL (optional)THIS PIECE WEIGHT OF

THIS SHIPMENT

HANDLING (optional)INFORMATION

HWB HWB

NO. (optional) PIECE NO. (optional)

ORIGIN (optional) TOTAL

NO. OF

HWB PIECES (optional)

TOTAL PRODUCT

WEIGHT OF NAME (optional)HWB PIECES (optional)

OTHER

INFORMATION

Note: Each box appearing on the label must be titled.


RESOLUTION 606a RESOLUTION 606aAttachment ‘A’ Attachment ‘B’


Resolution 607—Attachment ‘A’

RESOLUTION 607* RESOLUTION 607Attachment ‘A’STANDARDS FOR LABELS AND TAGS

FOR SPECIAL SHIPMENTS

CSC(32)607 Expiry: IndefiniteType: B

RESOLVED that:

1. Members desiring to use labels or tags for specialconsignments shall use the labels or tags set forth herein.In the case of dangerous goods the use of labels as perAttachment ‘A’ to Resolution 618, in the case of liveanimals as per Attachment ‘A’ to Resolution 620, or in thecase of perishables, including time and temperaturesensitive goods, as per Attachment ‘A’ to Resolution 622is mandatory.

2. The outside measurements of these labels and tags(except the “This Way Up” label) shall be not less than

Name of Label: Package Orientation (This Way Up)74 mm (2 15/16 in) in width by 105 mm (4 1/8 in) inDescription: Red or Black on a contrasting background.height.

Dimensions not less than 74 mm (2 15/16 in) inwidth by 105 mm (4 1/8 in) in height.3. The colours, symbols, language, wording and form of

Optional: Carrier identification may be printed outside thethe labels and tags and the respective classification of theborder of the label.special consignments they cover shall be as set forth in

Attachment ‘A’.

4. Where space permits, the standard labels and tagsfor special shipments shall be attached adjacent to theconsignee's name and address.

5. Notwithstanding Paragraphs 2 and 3, Members shalluse the labels and tags shown in Attachment ‘A’ not laterthan when replacing their present stock of labels andtags.

6. Not more than two languages may be shown on thelabels in Attachment ‘A’ provided that one language mustbe English.

Name of Label: PerishableDescription: White with blue symbols and white printing.

Dimensions not less than 74 mm (2 15/16 in) inwidth by 105 mm (4 1/8 in) height.

Language: Carrier's name only (optional).




RESOLUTION 612*

SHIPPER'S REQUEST FOR CHANGESTO AIR WAYBILL AND SHIPMENTRECORD AMOUNTS

CSC(10)612 Expiry: IndefiniteCSC(19)612 Type: B

RESOLVED that:

1. PREPAID/COLLECT PAYMENT OFTRANSPORTATION CHARGESA request to change transportation charges from collect toprepaid or vice versa, shall be made by the shipper or hisagent in writing prior to delivery of the consignment to theconsignee or his agent.

Name of Label: Fragile.Description: Red with white symbol and printing. Dimensions

not less than 74 mm (2 15/16 in) in width by 2. DISBURSEMENT AMOUNT105 mm (4 1/8 in) in height.

Language: Carrier's name only (optional) and the word A request to change disbursement(s) amount(s) shall be“Fragile” in not more than two languages. made by the shipper or his agent in writing prior to

delivery of the consignment to the consignee or his agent.

3. DECLARED VALUE FOR CARRIAGEA request for a change of the declared value for carriageamount shall be made by the shipper or his agent inwriting prior to departure from the airport of origin of theconsignment. The declared value for carriage entered onthe air waybill or in the shipment record shall not beamended after dispatch of the consignment from theairport of departure shown on the air waybill or in theshipment record.

4. AMOUNT OF INSURANCEA request for a change of the amount of insurance shallbe made by the shipper or his agent in writing prior todeparture from the airport of origin of the consignment.The amount of insurance entered on the air waybill or inthe shipment record shall not be amended after dispatchof the consignment from the airport of departure shownon the air waybill or in the shipment record.

5. CHANGE OF AN AIR WAYBILL ORSHIPMENT RECORD AMOUNTNotwithstanding the provisions specified above, shipper'srequest for change of an air waybill or shipment recordamount will only be dealt with by carrier subject to timelysettlement of all corrective action required by the appro-priate department(s) of the delivering and/or issuingcarrier concerned. In case the air waybill or shipmentrecord cannot be altered before dispatch from the airportof departure, it will be (considered to be) amended only



Resolution 614

upon receipt by the first and/or issuing carrier at the RESOLUTION 614*airport of departure of a confirmation of successfulcorrective action taken and reported by the delivering PROCEDURES FOR DISBURSEMENTScarrier.

CSC(18)614 Expiry: IndefiniteGOVERNMENT RESERVATIONSCSC(19)614 Type: B

ZAMBIA RESOLVED that:For shipments from/to Zambia, modification from “charges 1. For the purposes of this resolution, a disbursement ispre-paid” to “charges collect” basis or vice versa at any stage an amount(s) collected at destination, for the provision ofafter the issue of the original air waybill, may be made only

services incurred at origin incidental to the air carriage ofagainst delivery of specific written authority for such modification,the consignment. Such services will be limited to priorissued by the Zambian Government Department which issuedtransportation, handling and documentation.the import/export permit/licence. (24.8.1977)

2. The disbursement is collected by the last carrier andis due to the issuing carrier for payment to an agent or toanother carrier where such amount(s) relate to servicesperformed prior to air carriage from the point of departureindicated on the air waybill or in the shipment record.

3. Where applicable, charges for collection of disburse-ments shall be levied in accordance with Resolutions 509and 509e.

4. Such disbursement amount(s) must be entered onthe air waybill or in the shipment record in accordancewith Resolution 600a, Attachment ‘B’. These disburse-ment amount(s) and applicable charge shall be shownseparately on the air waybill or in the shipment record inthe following manner:

4.1 each separate disbursement amount shall beentered as due agent or due carrier in the “OtherCharges” box in accordance with Resolution 600a;

4.2 the disbursement charge levied in accordance withResolution 509 and 509e shall be entered as an amountdue carrier in the “Other Charges” box in accordance withResolution 600a;

4.3 the total of the amounts in accordance with 4.1 and4.2 shall be entered in the “Total Other Collect ChargesDue Agent” or “Total Other Collect Charges Due Carrier”box;

4.4 no amendment of the disbursement amount(s) shallbe permitted except that if the shipper or his agentrequests an amendment in writing prior to the delivery ofthe consignment to the consignee or his agent, andfollowing collection of such amended amount from theconsignee, the difference resulting from the amendmentmay be settled at origin.

5. Where the disbursement amount and applicablecharge cannot be collected from the consignee and havetherefore been debited to the issuing carrier, theseamounts shall be recharged to the shipper or agent,under the provisions of Resolution 801r when applicable.




RESOLUTION 618* RESOLUTION 620*

IATA DANGEROUS GOODS IATA LIVE ANIMALS REGULATIONSREGULATIONS

CSC(18)620 Expiry: IndefiniteType: BCSC(06)618 Expiry: Indefinite

Type: B RESOLVED that:RESOLVED that: 1. The acceptance, packing and handling of live animals

for transportation by air shall be in accordance with the1. In scheduled and/or unscheduled operations, noprinciples and provisions as specified in the IATA Livedangerous goods shall be accepted and carried unlessAnimals Regulations, as set forth in Attachment ‘A’1.they comply fully with the international standards and

recommended practices of Annex 18 to the Convention 2. Notwithstanding the foregoing, Members may accepton International Civil Aviation—“The Safe Transport of consignments of live animals according to criteriaDangerous Goods by Air” and its associated Technical different from, but of no less a standard than, those inInstructions as reflected in the “IATA Dangerous Goods Attachment ‘A’, for the type of animals to be transported.Regulations” as set forth in Attachment ‘A’1. In cases ofextreme urgency, when other forms of transport are 3. Nothing in this Resolution shall obligate any Memberinappropriate, or full compliance with the prescribed to comply with these principles and provisions for therequirements is contrary to the public interest, the States acceptance and carriage of live animals in full aircraftconcerned2 may grant exemptions from these require- loads.ments; provided that in such cases every effort shall bemade to achieve an overall level of safety in transport 4. Members shall inform the IATA Live Animals andwhich is equivalent to the level of safety provided by the Perishables Board of new species being carried in orderapplicable Regulations. that criteria can be established for the acceptance and

carriage of such species.GOVERNMENT RESERVATIONS

GOVERNMENT RESERVATIONSUNITED KINGDOM

CANADA1. In regard to Resolutions 618, 619, 745, 745a, 745b and 801,or any other Resolution dealing with the carriage of dangerous 1. Such criteria, standards, charges, rates or conditions ofgoods or weapons, fire arms and ammunition, as cargo or by carriage which may be specified in the IATA Live Animalspassengers, the legislation in the UK takes precedence over Manual shall not apply in respect of transportation to or fromthese Resolutions. The UK legislation is contained in Air Navi- Canada unless clearly provided for in the carrier's tariff in effectgation Order and the Air Navigation (Dangerous Goods) Regu- and on file with the National Transportation Agency of Canada.lations (April 1985). (17.1.74)


13

1 Attachment ‘A’ has been promulgated by IATA as a separate document.14

2 The States concerned are the States of origin, transit, overflight anddestination of the consignment and the State(s) of the operator.


Resolution 671

RESOLUTION 670* RESOLUTION 671

CARGO ELECTRONIC DATA CHANGES TO CARGO INTERCHANGEINTERCHANGE MESSAGE MESSAGE PROCEDURESSTANDARDS (CARGO-IMP)

CSC(32)670 Expiry: Indefinite CSC(18)671 Expiry: IndefiniteType: B Type: B

RESOLVED that: RESOLVED that:

1. For the interchange of cargo messages between 1. Proposals for new messages or amendments toIATA Members, A4A Members and third parties, including existing messages or text published in the IATA/A4Acustoms administrations, messages shall be composed in Cargo Interchange Message Procedures Manualaccordance with the IATA/A4A Cargo Interchange Mess- (Cargo-IMP) (Resolution 670, Attachment ‘A’) may beage Procedures (Cargo-IMP) Manual set forth in Attach- submitted to the Secretary, Cargo Services Conference atment ‘A’1, the IATA Cargo-FACT Message Manual set any time on the standard form shown at Attachment ‘A’.forth in Recommended Practice 1672, Attachment ‘A’, or Such proposals shall be circulated to all members of thethe IATA Cargo-XML Message Manual set forth in Rec- Cargo Operations and Technology Board (COTB) forommended Practice 1675, Attachment ‘A’. consideration and agreement.

2. For the interchange of cargo messages between 2. Members of the COTB shall consider all such pro-IATA Members and customs administrations, develop- posals referred to them.ment and composition of messages shall be in accord-

3. If agreed by members of the COTB, direct theance with the guidelines as specified in Resolution 656.Secretariat to prepare, in conjunction with the proponent,

3./3.1 Cargo messages solely between third parties may complete technical solution to the business case pre-be published in the IATA/A4A Cargo-IMP Manual, the viously approved by the COTB, using the data require-IATA Cargo-FACT Message Manual and/or the IATA ments provided with the message request. This solutionCargo-XML Message Manual, provided such messages will then be submitted to all current members of the Cargoare fully compliant with the message standards and that Data Interchange Task Force for technical review andthere is a clearly identified benefit to Members. assessment.

3.2 Message development requests from third parties 4. If such proposal is found to be technically acceptable,will only be considered if submitted through, and cham- they shall be circulated to all Members by Notice ofpioned by, a Member airline who will present the business Amendment in accordance with the procedures detailedcase and data requirements. in Resolution 601.

5. If rejected by members of the COTB or found not tobe technically acceptable, refer the proposal to theproponent with justification for such rejection.

6. The Secretariat shall arrange for the publication ofnew messages or agreed amendments to existing mess-ages either on an annual basis or as required in consul-tation with the members of the COTB.

7. Where a message is proposed and accepted by theCOTB as a “draft message”, the message will be clearlydesignated as a “draft subject to revision” and will not bedeclared effective. If and when the message is con-sidered to be stable, a new proposal may be submitted.


16

1 Attachment ‘A’ has been promulgated by IATA as a separate document.



RESOLUTION 671Attachment ‘A’

CARGO EDI MESSAGE REQUEST FORM

DATE OF SUBMISSION: LOG NO: YY-X nnn *

NAME OF MESSAGE:

AMENDMENT: [ ] OR NEW MESSAGE: [ ]

ORIGINATOR: AIRLINE OR ORGANISATION

HISTORY:

PRIOR APPROVALS:

BUSINESS NEEDS/FUNCTIONALITY:

JUSTIFICATION:

IF CARGO-FACT, IS MESSAGE UN/EDIFACT COMPLIANT? [ ]

IS PROPOSAL COMMUNICATIONS RELATED? [ ]

IMPLEMENTATION PLAN (INCLUDING DATES):

DATE:

APPROVED: PRIORITY:

REJECTED AND REASON:* YY = year; X = N for new messages; nnn = sequentially assigned number

X = C for amendments;Example: 94-C-001

ASSIGNMENT OF COPYRIGHT

The undersigned in the above-mentioned message request hereby assigns and transfers, as of the above Date ofSubmission, all rights, including copyrights, in such literary work, unto International Air Transport Association (IATA).Further, the undersigned waives any and all moral rights in such work in favor of IATA.

Owner of copyright or its duly authorized agent

Name:

Title:



CARGO EDI DATA REQUIREMENTS FORM

Repeat InformationData ID Data Description Form Status Condition Note Data Times Within



INSTRUCTIONS FOR COMPLETIONData ID—organise data by logical, related groups andenter either:

an upper case letter to identify the data group;

or a sequential number for each data element.

Data Description—enter a concise, meaningful descrip-tion of the data group or the data element.

Form—enter the character type (a–alpha, n–numeric,an–alphanumeric, d–decimal, t–text) for the data elementand the number, or minimum/maximum range, e.g. 4…8,of characters.

Status—enter one of the following statuses for the datagroup or data element:

M—mandatory (must be included);

C—conditional (must be included if the indicatedcondition is met);

O—optional (may be included).

The status of the data element is relevant to the status ofthe data group. For example, within an optional datagroup, the condition for a conditional data element onlyapplies if the optional data group is included.

For EDIFACT messages, only mandatory and conditionalstatuses apply.

Condition—if the status of the data group or element is“C”, enter the condition for the inclusion of the data groupor data element. The condition must be related strictly tothe existence, or non-existence, of other data within themessage.

Note—if further explanation for a data group or dataelement is required, enter a sequential reference numberand include the explanatory note on a separate sheet ofpaper.

Repeat Information—if multiple occurrences of data areallowed, complete this as follows:

Data—enter the Data ID, or range of Data IDs, of thedata group(s) or data element(s) that can be re-peated;

Times—enter the number of times the data can berepeated. If unlimited occurrences are allowed,enter “U”;

Within—for data repetition within a data group orwithin another data repetition range, enter the DataID, or range of Data IDs, of the data group(s).



EXAMPLE OF CARGO EDI DATA REQUIREMENTS FORM

Repeat InformationData ID Data Description Form Status Condition Note Data Times Within

A AGENT DATA M A–H U1 Agent's Code n7 M2 Agent's CASS Address n4 M3 Agent's Reference t14 OB AWB DATA M B–H U A–H4 Airline's Code n3 M5 AWB Serial Number n8 M6 AWB Origin a3 M7 AWB Destination a3 M8 Unit of Weight (K or L) a1 M9 Weight d7 M10 Date (DMY) of AWB Issue an7 M11 Currency Code a3 M12 Conversion Rate d11 O13 AWB Indication a2 O14 Agent's Reference t14 OC CHARGES DATA M 115 Charge d12 M 15–16 4 C16 Prepaid/Collect Indicator a1 MD BILLING DATA M17 Net Billing Amount d12 M18 Net Credit Indicator a1 OE TAX DATA O19 Tax Calculation Indicator a1 C 20–23 excluded20 Tax Identification a2 C 19 excluded 20–23 U E21 Tax Entitlement Indicator a1 C 19 excluded22 Tax Amount d12 C 19 excluded23 Tax Credit Indicator a1 O 2F COMMISSION DATA O24 No Commission Indicator a1 C 25 and 26 excluded25 Commission Amount d12 C 24 and 26 excluded26 Commission Percentage d12 C 24 and 25 excludedG SALES DATA O27 Sales Incentive Amount d12 O28 Negative Incentive Indicator a1 O 3H FREE TEXT DATA O29 Free text t65 O 29 3 H

Note 1: Only the following charges may be included in Charges Data: Weight, Valuation, Other Charges due Agent andOther Charges due Carrier. At least one of these must be included, but all four may be included.

Note 2: If 22 included.

Note 3: If 27 included.



RECOMMENDED PRACTICE 1600t RESOLUTION 801a(II)

USE OF BAR CODES AND BAR CODE CARGO AGENCY AGREEMENT (II)EQUIPMENT IN CARGO

CAC1(34)801a (except USA) Expiry: IndefiniteAPPLICATIONS(amended) Type: BCAC2(34)801a (amended)

CSPC(21)1600t Expiry: Indefinite CAC3(34)801a (amended)Type: B

RECOMMENDED that: RESOLVED that, the following form of Cargo AgencyAgreement (version II) is adopted, with an implementation1. Where Members wish to use bar codes on cargodate to be decided by the Cargo Agency Conference:traffic documents, labels and ancillary equipment, any of

the following three Uniform Symbol Specifications (USS)may be used: CARGO AGENCY AGREEMENT1.1 Code 39, where the requirement is for discrete AN AGREEMENT made this ... day of ... 20 ... BETWEENalphanumeric applications; each IATA Member (hereinafter called ‘Carrier’) which

thereafter appoints the Agent as provided in the Cargo1.2 CODABAR, where the requirement is for discreteAgency Rules, represented by the Director General ofnumeric applications; andIATA or his authorised representative acting for and onbehalf of such IATA Members AND .... having its principal1.3 Code 128, where the requirement is for full ASCIIoffice at ..... (hereinafter called ‘the Agent’) with respect tocharacter set or double density numeric applications.the promotion and sale of international air cargo transpor-

2. The technical specifications of these three sym- tation (hereinafter referred to as ‘air cargo transportation’)bologies are those embodied in the Association of Identifi- within ... (specific country of the Agent) (hereinafter calledcation Manufacturers (AIM) and ISO Standards. These ‘the Specified Country’) and the handling and delivery tospecifications are nominated Attachments ‘A’, ‘B’ and ‘C’ Carriers of cargo consignments within the Specifiedand are available from AIM. Country and at the following airport(s) in (a) country(ies)

immediately adjacent to the Specified Country ..................3. Where Members have bar codes preprinted on docu-ments, labels, etc. the code shall comply with the dimen-sions and tolerances defined in the AIM/ISO Standards WHEREBY IT IS AGREED AS FOLLOWS:described above.

1. Effectiveness4. Where Members use dot matrix or other similarequipment to print bar codes on labels, the equipment this Agreement shall become effective between the Agentshould be set up to print as near as possible to the and a Carrier upon appointment of the Agent by suchdimensions and tolerances defined in the AIM/ISO Stan- Carrier in accordance with the Cargo Agency Rules indards described above. effect in all countries except USA. A Carrier may appoint

the Agent by means of individual appointment or bygeneral concurrence. Upon coming into effect this Agree-ment, including any amendments thereto, shall have thesame force and effect between the Carrier and the Agentas though they were both named herein and had bothsubscribed their names as parties hereto.

2. Rules, Resolutions and ProvisionsIncorporated in Agreement

2.1(a) the terms and conditions governing the relation-ship between the Carrier and the Agent are set forth inthe Resolutions (and other provisions derived therefrom)contained in the Cargo Agent's Handbook (‘the Hand-book’) as published from time to time under the authorityof the Agency Administrator and attached to this Agree-ment. The Handbook incorporates:

2.1(a)(i) the Cargo Agency Rules,

2.1(a)(ii) other applicable IATA Resolutions.

2.1(b) Such Rules, Resolutions and other provisions asamended from time to time are deemed to be incorpo-rated in this Agreement and made part hereof and the


Resolution 801a(II)

Carrier and the Agent agree to comply with them. Any tariffs, timetables, notices, instructions and elsewhereamendment to such Rules and Resolutions shall be unless otherwise agreed between the Carrier and thesubject to a consultative process which forms part of the Agent. The Carrier shall furnish the Agent with themachinery used to amend such Rules and Resolutions necessary information;and is described in the Handbook;

5.2 the Agent undertakes to maintain at all places where2.2 the Agent acknowledges that it has received a copy it makes air cargo ready for carriage the premises, staffof the current edition of the Handbook and has and equipment required by the Cargo Agency Rules;acquainted itself with the contents thereof;

5.3 the Agent shall adhere to security control measures2.3 the Agency Administrator shall provide the Agent as prescribed by the responsible authority(ies), and shallwith subsequent editions of the Handbook and all amend- also adhere to any other such measures that may bements thereto. The Agent shall be notified of any amend- required under IATA Resolutions and are stipulated in thements to the contents of the Handbook and such Handbook;amendments shall be deemed to be incorporated herein;

5.4 the Agent shall not in any manner vary or modify the2.4 the terms and expressions used in this Agreement terms and conditions set forth in any documents andshall, unless the context otherwise requires, have the instructions of the Carrier;meanings respectively provided for in the Cargo Agency

5.5 the Agent shall transmit to the Carrier such specificRules. In the event of any conflict, contradiction orrequests or particulars in connection with each consign-inconsistency between any provisions with which thement as may be proper to enable the Carrier to renderAgent is required to comply under Subparagraph 2.1 thisefficient service to its customers; provided that anyParagraph, and any of the provisions of this Agreement,such requests or particulars transmitted by electronicthe provisions of this Agreement shall prevail.means should be in conformity with established industrystandards;3. Scope of Agent's Authority5.6 the Agent shall ensure that consignments are3.1 the authority of the Agent to represent the Carrierdelivered to the Carrier at any Airport designated by theshall be specifically limited to the authority expresslyCarrier for general acceptance of all consignments prop-granted by this Agreement;erly packed, marked, documented, addressed andlabelled in accordance with applicable IATA Resolutions3.2 subject to the provisions of this Agreement, theso as to be ready for carriage;Agent shall represent the Carrier in the sale of air cargo

transportation other than mail over the services of the5.7 if the Agent accepts goods for carriage by airCarrier and, when authorised by the Carrier, over thewithout the carrier(s) being specified, the Agent shall beservices of other air carriers with which the Carrier has anliable for such goods until they have been delivered to theinterline agreement;Carrier;

3.3 with respect to the Carrier's aircraft or route by5.8 the Agent shall maintain adequate insurance wherewhich any consignment is to be transported and as to anyavailable to cover its liability under this Agreement forservice to be furnished by the Carrier, the Agent shallloss of or damage to shippers' cargo;make only such representations as are authorised in

this Agreement or may thereafter be authorised by the 5.9 the Agent shall not accept for delivery to the CarrierCarrier; a consignment consisting of or containing a commodityclassified as dangerous goods according to the current3.4 when the Agent consolidates goods and deliversedition of the IATA Dangerous Goods Regulations withoutthem in one consignment to the Carrier ready for carriagea certificate in the IATA agreed form signed by theon behalf of a number of shippers or Agents, theshipper stating that the commodity is properly describedprovisions of this Agreement shall apply only in respect ofby name and is packed, marked and labelled and is inthe Air Waybill issued in the name of the Carrier andproper condition for carriage by air according to the IATAwhich covers the consolidated consignment.Dangerous Goods Regulations. The Agent or the staffemployed by the Agent may sign such declaration if he4. Observance of Laws and Regulationshas been authorised by the shipper to act on his behalf toundertake shipper's responsibilities in the preparation,the Agent shall observe all Government laws and regu-packing, marking and labeling of the consignment andlations applicable to the sale of air cargo transportation,has been trained as required in subsection 1.5 of theor to any other acts performed by the Agent under thisapplicable IATA Dangerous Goods Regulations.Agreement.

6. Agency Designation5. General Provisions6.1 the Agent may represent itself on letterheads, adver-5.1 the Agent undertakes that the sale of air cargotising, telephone listings and classifications, office signs,transportation and handling of consignments performedand otherwise as an ‘Agent’ or ‘Cargo Agent’ representingunder this Agreement by the Agent or by its officers orthe Carrier, but shall not use any other designation whichemployees shall be in strict compliance with the rates,would indicate or imply in any way that its office is anrules and conditions applicable to such transportation asoffice of a Member;published in the Carrier's Conditions of Carriage or in its



6.2 the name(s) under which the activities of the Agent transportation documents in the name of the Carrierare conducted, or under which any of its offices are and/or from the sale of any ancillary services under thisoperated, shall only be such as is set forth in this agreement;Agreement, is registered with IATA and appears on the

9.1.2 the responsibility for payment pursuant to Subpar-Cargo Agency List.agraph 9.1.2 shall apply whether or not such monies havebeen collected by the Agent;7. Advertising and Publicising the Members's

Services 9.2/9.2.1 such monies, including applicable commissionwhich the Agent is entitled to claim thereunder, are andthe Agent shall make known and shall promote theremain the property of the Carrier;services of the Carrier in every way reasonably practi-

cable including the use of display, promotional or publicity 9.2.2 such monies shall be held by the Agent in trust formaterial that such Carrier may supply; provided that any the Carrier or on behalf of the Carrier until satisfactorilysuch material of a permanent or valuable nature and so accounted for to the Carrier and settlement made indesignated by the Carrier shall remain the property of accordance with the Cargo Agency Rules, even though,such Carrier. pursuant to such Rules, the Agent may have been

authorised to retain temporary custody of such monies;8. Custody and Execution of Air Waybills

9.2.3 the Carrier may, subject to applicable currency8.1 Air Waybills shall be executed by the Agent only in regulations, designate the currencies in which remittancessuch country for which the Agent is duly registered with are to be made. Unless otherwise instructed by theIATA and appears on the Cargo Agency List. The Carrier Carrier, the Agent shall be entitled to deduct fromshall, upon presentation of any such Air Waybills, properly remittances the applicable commission to which it isexecuted by the Agent hereunder, and upon surrender of entitled hereunder.the Carrier's copies of such Air Waybills, accept theconsignments therein described for air cargo transpor- 10. Settlementtation by the Carrier;

10.1 the Agent shall remit to the Carrier such monies at8.2 the Agent shall be responsible for the safe custody such times and under such conditions as the Carrier mayand care of Air Waybills and Air Waybill serial numbers designate from time to time, in writing, in accordance withsupplied to the Agent for use in an electronic environment the provisions of the Cargo Agency Rules;which it may use to cover transportation under thisAgreement while they are in its possession and shall be 10.2 in the event that the Agent is declared bankrupt,responsible to the Carrier for any damage, loss or placed in receivership or judicial administration, goes intoexpenses suffered by the Carrier as a result of the use or liquidation, or becomes subject to a similar legal pro-misuse of such Air Waybills or Air Waybill serial numbers cedure affecting the normal operation of the Agent, allby the agent; monies due in connection with this Agreement shall be

settled immediately.8.3 the Carrier's Air Waybills supplied to the Agent andAir Waybill serial numbers supplied to the Agent for use in 11. Refundsan electronic environment are and remain the soleproperty of the Carrier during the period that they are in the Agent shall make refund only on written instructions ofthe custody of the Agent, and the Agent acknowledges the Carrier and against the receipt of the person author-and agrees that it has no proprietary right to such ised to receive the refund in accordance with the tariffs,documents or Air Waybill serial numbers. The Carrier may rules, regulations and instructions issued by the Carrier,at any time at its sole discretion require that the Agent and shall not assess or withhold from the refund payeereturn such documents, and the Agent agrees to surren- any amount as a service charge or otherwise.der these documents forthwith to the Carrier; furthermore,the Carrier may, at any time at its sole discretion, require 12. Remunerationthe Agent to cease and desist from issuing Neutral AirWaybills in the Carrier's name; the Carrier shall remunerate the Agent for services

rendered under this Agreement, in a manner and amount8.4 the Agent shall not execute Air Waybills supplied by as stated from time to time and communicated to thethe Carrier in connection with the sale of air cargo Agent by the Carrier.transportation offered by any other air carrier unless theCarrier has so authorised the Agent in writing; 13. Transfer, Assignment, Change of Legal

Status, Ownership, Name or Address8.5 the Agent shall not execute the Air Waybill until thecomplete consignment has been received by the Agent. 13.1 this Agreement, and the right to any remuneration

payable hereunder shall not be assigned or otherwise9. Monies Due by Agents to Members— transferred in whole or in part by the Agent to any otherRemittance person or persons;9.1/9.1.1 the Agent shall be responsible for the 13.2 in the event that the Agent proposes to effect anypayment of any and all monies due to the Carrier change(s) in the legal status, ownership, name and/orunder this Agreement resulting from the issuance of any address (within the meaning of these expressions as


Resolution 801a(II)

used in the Cargo Agency Rules) the Agent undertakes to extent that such injury, loss or damage is caused orcomply with the detailed procedures as set forth in contributed to by the Carrier, its officers or employees;Section 5 of those Rules.

16.3 the Agent recognises that the Carrier, other Mem-bers of IATA, the Director General, the Agency Adminis-14. Terminationtrator, the Agency Commissioner and the CASS Manage-ment are required under the Cargo Agency Rules to issue14.1 this Agreement may be terminated without preju-notices, give directions, and take other action under thosedice to fulfilment by each party of all obligations accruedRules, including in the circumstances therein providedprior to the date of termination:giving notices of irregularity and default, notices of alleged

14.1.1 as between the Agent and the Carrier, at any violations, and notices of grounds for removing an Agenttime but not less than 15 days notice in writing by either from the Cargo Agency List or for reprimanding an Agent.party to the other; The Agent hereby waives any and all claims and causes

of action against the Carrier, other Members of IATA, and14.1.2 as between the Agent and all the Carriers: IATA, and against any of their officers and employees for

any loss, injury or damage (including damages for libel,14.1.2(a) by notice in writing from the Agent to the slander, or defamation of character) arising from any actAgency Administrator to take effect immediately on its done or omitted in good faith in connection with thereceipt, or on such later date as may be stated in the performance of any of their duties or functions under thenotice; Cargo Agency Rules and indemnifies them against anysuch claims by the Agent's officers or employees.14.1.2(b) pursuant to a decision of the Agency Com-

missioner, the Agency Administrator or an Arbitration17. Agency FeesBoard in accordance with the Cargo Agency Rules, by

notice in writing given to the Agent by the Agencythe Agent shall pay to IATA agency fees in the amountAdministrator acting on behalf of the Carriers, to takeand within the time prescribed in accordance with theeffect in accordance with the Cargo Agency Rules;Cargo Agency Rules.

14.2 upon termination of the Agreement, the Agent shall18. Noticesimmediately return all unused Air Waybills held by the

Agent and effect immediate settlement of all monies due18.1 all notices to be sent under this Agreement fromand payable under the terms of this Agreement substan-the Carrier or from the Agency Administrator to the Agent,tiated by complete and satisfactory accounting therefor.or from the Agent to the Carrier or to the AgencyThe Agent shall be liable for any loss or damage sufferedAdministrator shall be sufficient if sent by any means thatby the Carrier arising out of the loss or misuse by theprovides proof of despatch or receipt addressed, asAgent of such Air Waybills, or the misuse by the Agent ofappropriate to:any Air Waybill serial numbers supplied to the Agent for

use in an electronic environment, which were in the 18.1.1 the chief executive officer at the principal office ofpossession of the Agent at the termination of the Agree- the Agentment and were not duly returned.18.1.2 the principal office of the Carrier

15. Arbitration18.1.3 the Agency Administrator at the address shown

if any matter is reviewed by arbitration pursuant to the in this Agreement, which address may be changed byCargo Agency Rules, the Agent hereby submits to arbi- notice given in writing from time to time to the Agent bytration in accordance with such Rules and agrees to the Agency Administrator.observe the procedures therein provided and to abide byany arbitration award made thereunder. 19. Applicable Law

16. Indemnities and Waiver this Agreement shall in all respects be governed by andinterpreted in accordance with the law of the Specified

16.1 the Carrier agrees to indemnify and hold harmless Country as indicated in the preamble to this Agreement.the Agent, its officers and employees from liability for anyinjury, loss or damage arising in the course of transpor- 20. Severabilitytation or other ancillary services provided by the Carrierpursuant to a sale made by the Agent hereunder or if any provision of this Agreement is held to be invalid,arising from the failure of the Carrier to provide such this shall not have the effect of invalidating the othertransportation or services, except to the extent that such provisions which shall nevertheless remain binding andinjury, loss or damage is caused or contributed to by the effective between the parties.Agent, its officers or employees;

21. Other Agreements Superseded16.2 the Agent agrees to indemnify and hold harmlessthe Carrier, its officers and employees from liability for this Agreement shall supersede any and all prior Cargoany loss, injury, or damage arising from any negligent act Agency Agreements between the parties hereto withoutor omission of the Agent, its officers or employees, in prejudice to such rights and liability as may exist at theperforming or in breach of this Agreement, except to the date hereof.


by.......................................(Authorized Representative)

Agent ................................. WITNESS

by....................................... ...........................................(Signature) (Signature)

........................................... ...........................................(Name, typed or printed) (Name, typed or printed)

........................................... ...........................................(Title or capacity)

...........................................(Full address of the Agency)


Director General of the International Air Transport Associ- RESOLUTION 801cation acting as agent for the Carriers referred to in thepreamble hereto. IATA/FIATA CONSULTATIVE COUNCIL

CAC(Mail 039)801c (except Expiry: IndefiniteUSA) (amended) Type: BCAC(Mail 039)801c (amended)CAC(Mail 039)801c (amended)

1. AUTHORITY AND TERMSOF REFERENCE1.1 The IATA/FIATA Consultative Council (the Council)is hereby established and composed of representativesfrom IATA Members and from the International Federationof Freight Forwarders Associations Airfreight Institute

Note: Where in accordance with local law, execution of (hereinafter referred to as ‘FIATA’). It is a permanentthe Agreement requires the signatures of the parties to be body, meeting under the auspices of IATA;witnessed, or notarised, such formalities must be ac-complished. The space below may be used for that 1.2 the Council is empowered to initiate, consider andpurpose. make recommendations to the appropriate Cargo Pro-

cedures Conference on issues affecting the Carrier/AgentGOVERNMENT RESERVATIONS relationship. The Cargo Procedures Conferences are

under no obligation to act in accordance with suchrecommendations. The Cargo Procedures ConferencesITALYshall inform the Council of the action taken with reasons;

As far as the rules of Resolution 821 (now 801a) are concerned,the extension Italy, on ground of the particular rules relating to 1.3 the IFCC shall review all proposals, including thosesuch matter, is to be considered to cover also the territories of submitted by mail vote, made to the Cargo Agencythe Vatican City and the Republic of S. Marino. Conference to introduce new, or to amend existing,

provisions of the Cargo Agency Rules;SWITZERLAND

1.4 where the IFCC agrees that a proposal is worthy ofParagraph 16 (now Paragraph 20) adoption, it shall recommend to the Conference that the

proposal be incorporated within the Cargo Agency Rules;The law applicable to passenger or cargo agency agreementsconcluded between a carrier having a legal domicile in 1.5 the Conference is under no obligation to act inSwitzerland and a Swiss Agent shall be Swiss Law.

accordance with such recommendations and should theConference disagree with the IFCC advice, further con-sultation with the IFCC may be sought before final actionis taken;

1.6 such final action of the Cargo Agency Conferencemay be taken by Mail Vote within 30 days of theConference.

2. COMPOSITION2.1 The council is composed of:

6 IATA Members (3 persons from the Cargo AgencyConference and 3 persons from the Cargo ServicesConference), and 6 FIATA Members;

2.2 IATA Members shall be appointed by the appropri-ate Cargo Procedures Conferences for a two year termand shall be elected from persons of highestcompetence and experience occupying positions dealingwith matters affecting the Carrier/Agent relationship. Indi-viduals so designated shall serve personally and shall notdesignate an alternate. If a designated individual or hiscompany advises the Agency Administrator that he isunable to serve or continue to serve on the Council, theAgency Administrator or his/her designated authority shallappoint a substitute;


Resolution 801r

2.3 The 6 FIATA voting Members on the Council shall RESOLUTION 801rbe designated by the Chairman of the Airfreight Instituteof FIATA. REPORTING AND REMITTANCE

PROCEDURES3. PROCEDURES

CAC(Mail Vote C071)801r Expiry: Indefinite3.1 The Council meets at such times when called by the (except USA) (amended) Type: BChairman with the concurrence of the majority of the CAC(Mail Vote C071)801rCouncil; (amended)

CAC(Mail Vote C071)801r3.2 the Council shall elect its own Chairman, for a two(amended)year term. Multiple terms may be served, subject to

successful IFCC re-election;WHEREAS the Cargo Agency Rules (Resolutions 801,3.3 the quorum shall consist of at least 3 IATA Members803, 805, 807, 809 and 813, as applicable) provide inand 3 FIATA Members;their respective Sections on reporting and remitting pro-cedures, defaults and related matters, both under the3.4 the Chairman may invite observers to attend;Cargo Accounts Settlement System (CASS) and outside

3.5 the Council determines its own working rules. The the CASS; (Sections 6, 7 and 8 or 7, 8 and 9 asSecretary is provided by the Agency Administrator from applicable), andthe IATA Secretariat;

WHEREAS the Conference wishes to deal with the3.6 except as in Paragraph 4.2, as the Council's acts aforesaid matters in a single Resolution and thus ensureare in the form of recommendations, formal voting pro- that notwithstanding variations in the Cargo Agencycedures and counts are not necessary; however, dis- Rules, the rules governing these matters shall be appliedsenting opinions may be recorded and included in the in a consistent manner, it isreport.

RESOLVED that the following Procedures are adoptedand shall be applied in conjunction with the applicable

4. CARGO AGENCY AGREEMENT Cargo Agency Rules.

4.1 The Council shall review all proposals made to theCargo Procedures Conferences to introduce new, or toamend existing, provisions of Resolutions contained inthe Cargo Agent's Handbook and may make recommen-dations to the Conference on those proposals;

4.2 Notwithstanding Paragraph 3.6, subsequent to anyCargo Agency Conference significant changes to theCargo Agency Programme, adopted by the Cargo AgencyConference including, but not limited to, financial criteria,settlement terms and changes to CASS Rules whichaffect the Agent, will be reviewed by the Council. If amajority of those present at the Council meeting rec-ommend that any such changes not be implemented, theeffectiveness of such changes shall be suspended andsuch proposal(s) shall be subject to further discussionthrough the IFCC/Conference mechanism;

4.3 Notwithstanding Paragraph 3.6, subsequent to anyCargo Services Conference significant changes to theCargo Agency Programme, adopted by the CargoServices Conference which affect the Agent, will bereviewed by the Council. If a majority of those presentat the Council meeting recommend that any suchchanges not be implemented, the effectiveness of suchchanges shall be suspended.

Note: Paragraph 4.3 shall not come into effect unlessand until adopted by the Cargo Services Conference.



frequency than that prescribed herein, in which case suchSection 1—Collection of Funds;Member may elect to use the shorter period which resultsIrregularities and Default (other than as a basis for determining the Agent's irregularities

under Cargo Accounts Settlement pursuant to Paragraph 1.6 of this Section.System—CASS-Export) (exceptAustralia) 1.3 BILLING BASISThis Section applies to all Agents except that in the 1.3.1 Agents which are not required by the appointingcountry/area of a CASS-Export it shall apply to Agents in Member to submit sales reports, shall be billed by thethat country/area solely with respect to sales made on Member within a reasonable time (in countries in whichbehalf of Members not participating in such CASS-Export. Resolution 805 has been implemented, not later than the

20th day) after the end of the calendar month in which theAir Waybill or other transportation document was1.1 WHEN MONIES DEEMED DUE accepted by the Member (the billing period). Remittancesshall be made by the Agent to reach the Member not laterMonies payable at origin shall be deemed due by anthan 30 days (15 days in Pakistan) after the end of theAgent to a Member when the Air Waybill is executed andbilling period. Such date shall be called the remittanceshall be settled in accordance with the provisions of thisdate;Section; provided that in the event the Agent is declared

bankrupt, placed in receivership or judicial administration, 1.3.2 Notwithstanding anything in Subparagraph 1.3.1 ofgoes into liquidation or becomes subject to any other this Paragraph, with respect to its own billings and/orsimilar legal procedure affecting its normal operation, remittances, a Member may establish a greater frequencyimmediate settlement shall be made of all such monies; than that prescribed herein, in which case such Membermay elect to use the shorter period which results as abasis for determining the Agent's irregularities pursuant to1.2 REPORTING BASISParagraph 1.6 of this Section.

1.2.1 an appointing Member may require an Agent tosubmit sales reports. Such sales reports shall include all 1.4 STANDARD FORMSsupporting documents including copies of all issued AirWaybills; 1.4.1 The billing of each Member which bills an Agent in

accordance with Paragraph 1.3 hereof shall be in the1.2.2 Areas 1 and 3 form of the Cargo Sales Invoice/Adjustment prescribed inAttachment ‘A’ or Attachment ‘B’ hereto as appropriate;Agents which are required by the appointing Member to

submit sales reports, shall render sales reports and remit 1.4.2 each Member which requires an Agent to submit aany monies due (or if no transactions took place, submit a sales report in accordance with Paragraph 1.2 of this‘no sales’ report) not less than twice each month. One Section shall require such sales report to be in the form ofsuch sales report shall include all transactions in respect the Cargo Sales Invoice/Adjustment prescribed in Attach-of which Air Waybills were issued during the period from ment ‘A’ or Attachment ‘B’ hereto as appropriate;the first to the 15th day of the month, and the other suchsales report shall include all such transactions during the 1.4.3 where a Member, a CASS Settlement Officeperiod from the 16th to the last day of the month: acting on behalf of a Member or an Agent uses electronic

means to prepare billings or sales reports pursuant to this1.2.2.1 The Agent shall send the remittances as well as Section, the headings and general column layout ofthe sales report and all supporting documents so as to Cargo Sales Invoice/Adjustment forms prepared in suchreach the Member not later than 30 days (15 days in manner shall be in conformity with the format prescribedPakistan) after the end of the period covered by the report in Attachment ‘A’ or Attachment ‘B’ hereto as appropriate;(‘the reporting period’). The date on which monies shallbe remitted shall be called ‘the remittance date’, 1.4.4 charges due Agent entered on an Air Waybill in

accordance with Resolution 600a to be collected by a1.2.3 Area 2 only (except countries where Member on behalf of an Agent shall be settled with theResolution 801re is applicable) Agent by offsetting the charges due Agent against the

other charges due on the Cargo Sales Invoice/AdjustmentAgents which are required by the appointing Member to form on which that Air Waybill is reported or billed.submit sales reports, shall render sales reports and remitany monies due (or if no transactions took place, submit awritten ‘no sales’ report) so as to reach the Member not 1.5 REMITTANCE DATE ANDlater than 30 days after the end of the calendar month, FREQUENCY IN THE COUNTRY/AREA(the reporting period), in which the Air Waybill was issued OF CASS-EXPORTby the Agent. The date on which monies shall be remittedshall be called ‘the remittance date’; 1.5.1 With respect to any Agents in the country/area of

a CASS-Export, notwithstanding anything contained in1.2.4 notwithstanding anything in Subparagraph 1.2.2 or Paragraphs 1.2 and 1.3 of this Section, remittances to1.2.3 of this Paragraph, with respect to its own reports Members not participating in such CASS-Export shall beand/or remittances, a Member may establish a greater


Resolution 801r—Section 1

made with the same frequency and by the same remit- 1.7.2.1 when all such instances arose from overduetance dates as prescribed in such CASS-Export; remittance or dishonoured cheque, immediately notify the

Agent, the CASS Management and all Members that the1.5.2 AREA 3 AND COUNTRIES IN AREAS 1 AND 2 IN Agent is in default in that country. Thereafter, the pro-WHICH RESOLUTION 803 OR RESOLUTION 805 HAS cedure shall be as in Paragraph 1.12 of this Section;BEEN IMPLEMENTED, the period of ten days or of tencalendar days specified in Subparagraphs 1.7.4, 1.7.5 1.7.2.2 when any of such instances arose from causesand 1.7.6 of this Section, shall be replaced by the grace other than overdue remittance or dishonoured cheque,period established by the Cargo Agency Conference in immediately initiate a review of the Agent by the Agencyrespect of such CASS-Export pursuant to the provisions Commissioner and notify the Agent, the CASS Manage-of Section 2, Paragraph 2.6 of this Resolution. ment, and all Members accordingly. If following such

review, the Agent is retained on the Cargo Agency Listand receives two additional notices of irregularity during

1.6 NOTIFICATION OF IRREGULARITY the said 12-month period, the Agency Administrator shallimmediately notify the Agent, the CASS Management,

1.6.1 Overdue Sales Report remittance and all Members that the Agent is in default in thatcountry. Thereafter the procedure shall be as in Para-

If a sales report and remittance (or where applicable a ‘no graph 1.12 of this Section;sales’ report) due from an Agent in a specific country isnot received by the remittance date, the Member shall 1.7.3 Default for Accumulated Irregularities atimmediately send to the Agent by registered mail, with Passenger Locationscopy to the Agency Administrator, a notice of irregularityin the form prescribed by the Agency Administrator; where an IATA Cargo Agent in a specific country also has

in such country only one Approved Location for passen-1.6.2 List of Irregularities ger sales under the Passenger Sales Agency Rules

applicable in that country, and such Approved Location isat the end of each reporting or billing period, the Agency declared in default under those Rules by reason ofAdministrator shall compile a list of the names and accumulated irregularities, such IATA Cargo Agent shalladdresses of all Agents to which such notices were sent also be deemed in default under these Rules. Theduring the previous reporting or billing period, and shall Agency Administrator shall notify the Agent and allsend a copy of such list to each Member; provided that if Members and the procedure of Paragraph 1.12 of thisa Member erroneously sent such a notice to an Agent, it Section shall apply;shall request the Agency Administrator to so notify allMembers immediately; 1.7.4 Dishonoured Cheque1.6.3 Irregularity in CASS-Export when an Agent in a specific country submits to a MemberCountry/Area a cheque in payment for an Air Waybill(s) or any other

document(s), and such cheque is dishonoured after thewhere a Member sends an Agent a notice of irregularity remittance date by nonpayment by the drawee bank,under this Section and such Agent is situated in the such Member shall immediately send to the Agent acountry/area of a CASS-Export, the Member shall simul- notice of irregularity and demand payment forthwith. Suchtaneously notify the local CASS Management by copy of notice shall count as two listed instances of irregularitythe communication sent to the Agency Administrator. for the purposes of the lists provided for in

Subparagraph 1.6.2 of this Section. If payment is refusedor cannot be obtained or if it is received more than ten1.7 DECLARATION OF DEFAULT calendar days after the remittance date, such Membershall immediately declare the Agent in default in that1.7.1 Default for Accumulated country by telegraphing the Agency Administrator and by

Irregularities—Non-CASS-Export Area sending a registered letter to the Agent, with copy to theAgency Administrator, in the form prescribed by theIf four instances of irregularity in respect of any Agent in a Agency Administrator;specific country are recorded on such lists during any

12 consecutive months, the Agency Administrator shall 1.7.5 Failure to Remit after Noticepromptly notify the Agent and all Members that the Agentof Irregularityis in default in that country. Thereafter the procedure shall

be as in Paragraph 1.12 of this Section; if an Agent in a specific country fails to remit the moniesdue to any Member so as to reach the Member within the1.7.2 Accumulated Irregularities— further period of ten days after the appropriate remittance

CASS-Export Area date such Member shall immediately declare suchAgent in default in that country by notifying the Agencyif four instances of irregularity including irregularities Administrator;notified under Section 2 of this Resolution in respect of

any Agent in a specific country which is part of a CASS-Export area are recorded on such lists during any 12consecutive months, the Agency Administrator shall:



1.7.6 Failure to Include Sales, Subsequent 1.7.8 Withholding or WithdrawalDiscovery of Declaration of Default

if an Agent fails to record on its sales report any of the Air 1.7.8.1 if at any time after receipt of a declaration ofWaybills issued by it in the period involved and to remit default from a Member made in accordance with Subpar-monies due thereon and such failure is discovered after agraphs 1.7.5 and 1.7.6 of this Paragraph, the Agencythe remittance date applicable to such reporting period as Administrator becomes aware that there exists betweenspecified in Paragraph 1.2 of this Section, the following the declaring Member and the Agent a dispute arisingprovisions shall apply: solely from amounts due or claimed to be due to the

Member from the Agent, or vice versa, in respect of the1.7.6.1 on learning of such failure, the Member shall reporting/billing period for which the notice of irregularityimmediately send to the Agent by registered mail, with was sent and/or in respect of previous reporting/billingcopy to the Agency Administrator, a notice of irregularity periods, the Agency Administrator shall withhold or with-in the form prescribed by the Agency Administrator for the draw, as the case may be, the declaration of default. Ifsales period in which such failure was discovered, such declaration is withdrawn, the Agency Administratorrequesting immediate settlement (if not yet made) of the shall terminate CASS supension, where applicable andamount involved in the failure. Such notice shall be notify the Agent, all Members and, where applicable, therecorded by the Agency Administrator on the list main- CASS Management accordingly. Upon receipt of suchtained for such purposes pursuant to Subparagraph 1.6.4 notification, Members shall pay any commission withheldof this Section, and shall have the same effect as other from the Agent. The notice of irregularity giving rise to thereported irregularities, withheld or withdrawn declaration of default shall be

removed by the Agency Administrator from the list main-1.7.6.2 if payment of the amount required by Subpara- tained pursuant to the provisions of Subparagraph 1.6.4graph 1.7.6.1 above is received within a period of of this Section,ten days from the date of such notice, then no furtheraction is required by the Member, 1.7.8.2 if a declaration of default made in accordance

with Subparagraph 1.7.5 of this Paragraph was the result1.7.6.3 if payment is not received from the Agent within of an error and the declaring Member so notifies thethe stipulated period, the Member shall immediately Agency Administrator and submits details in writing, thedeclare the Agent in default in that country and thereafter Agency Administrator shall withdraw the declaration ofaction shall be taken as described in Paragraph 1.12 of default and the procedures of Subparagraphs 1.7.5 orthis Section; 1.7.6 above shall apply.

1.7.7 Notification of Default1.8 COMPUTATION OF REMITTANCE

1.7.7.1 where a Member declares an Agent in default PERIODunder Subparagraph 1.7.4, 1.7.5 or 1.7.6 of this Para-graph and such Agent is situated in the country/area of a In counting the remittance days to establish whether orCASS-Export, the Member shall simultaneously notify the not an irregularity or default has arisen under this Section,local CASS Management of such declaration by copy of if the last day of the remittance period is a recognisedthe communication sent to the Agency Administrator, weekly and/or other legal holiday, the terms of this

Resolution shall be deemed to have been satisfied if1.7.7.2 where an Agent in the country/area of a CASS- payment is received on the first subsequent working day;Export has been declared in default under Subparagraph provided that such last day may be postponed until the1.7.1, 1.7.2 or 1.7.3 of this Paragraph, the Agency end of an intervening postal strike.Administrator shall in addition notify the local CASSManagement of the default,

1.9 REMITTANCE DELAYED BY1.7.7.3 upon declaration of default under OFFICIAL GOVERNMENT ACTIONSubparagraph 1.7.4, 1.7.5, 1.7.6 or 1.7.7 of this Para-graph, the Agency Administrator shall immediately notify Notwithstanding any other provisions contained herein, anthe Agent and all Members who have appointed the Agent shall not be sent a notice of irregularity or declareddefaulting Agent. Similarly, he shall advise all Members. in default with respect to all or any part of a remittance toThe Agency Administrator shall also by approriate means the extent that the Agent is unable to make full settlementinform the defaulting Agent of the effects of the default because of official Government action which directlyand request the Agent to submit an explanation of his prevents such settlement; provided that the Agent demon-failure to remit funds. Where the Agent is situated in the strates that the amount due has been made available forcountry/area of a CASS-Export a copy of such notice remittance at a recognised bank but cannot be remittedshall be sent to the local CASS Management confirming owing to such official Government action.the default. Thereafter, Members shall act in accordancewith Paragraph 1.12 of this Section,

1.10 DEFAULT AS PASSENGER AGENT1.7.7.4 if an Agent is in default under Section 2 of thisResolution, each Member which is not a CASS-Export If an IATA Cargo Agent in a specific country is alsoAirline, but which has such Agent under appointment shall approved as Passenger Sales Agent under the Passen-take default action in accordance with Paragraph 1.12 of ger Sales Agency Rules applicable in that country, andthis Section;



such Agent is declared in default under those Rules including a representative of the national carrier(s), desig-(other than a default resulting from an accumulation of nated by the Agency Administrator. The Economic Watchirregularities), such Agent shall also be deemed in default Panel shall elect its Chairman and establish its ownunder these Rules. The Agency Administrator shall notify procedures;the Agent and all Members and the provisions of Para-

1.14.1(a)(ii) the Economic Watch Panel shall, in consul-graph 1.12 of this Section shall apply.tation with the recognized national cargo agents' associ-ation, determine the economic and financial indicators

1.11 DEFAULT UNDER CASS-EXPORT and the degrees of variation thereof warranting a reap-praisal of the reporting/remitting frequencies and/or of the

If an Agent is in default under Section 2 of this Resol- remittance date applicable in the country;ution, each Member which is not a CASS-Export Airline,but which has such Agent under appointment shall take 1.14.1(a)(iii) a meeting of the Economic Watch Paneldefault action in accordance with Paragraph 1.12 of this may be called at any time on a 72-hour notice to conductSection. such reappraisal at the documented request of one of its

members or of any Member having deposited stocks of itsAir Waybills with Agents in the country. The Agency

1.12 ACTION BY MEMBERS UPON Administrator shall be notified of the meeting and shallNOTICE OF DEFAULT designate a member of the IATA Secretariat to attend the

meeting as adviser and Secretary;1.12.1(a) On receipt of the notice from the AgencyAdministrator that an Agent is in default Members shall: 1.14.1(a)(iv) if, in its opinion, the economic situation so

warrants, the Economic Watch Panel may decide by1.12.1(a)(i) demand an immediate accounting and unanimous vote of the members present to change withsettlement of all amounts due and outstanding whether or immediate effect the reporting/remitting frequenciesnot the remittance date for payment thereof has arrived; and/or the remittance date; provided that the revised

frequencies and/or date shall remain within the allowable1.12.1(a)(ii) notify the Agency Administrator of all margins set forth in the relevant provisions of this Sectionamounts owing to them by the Agent and thereafter and shall be immediately notified to all Members by theadvise the Agency Administrator whether proper Agency Administrator;accounting and settlement have been made;

1.14.1(b) continued effectiveness of the Economic1.12.1(a)(iii) withhold payment of any commission due Watch Panel's decision pursuant to this Paragraph shallto the Agent until otherwise notified by the Agency be subject to ratification by the Conference.Administrator;

1.12.1(b) thereafter, if the declaration of default is notwithdrawn pursuant to Subparagraph 1.7.8 of this Sec-tion, the provisions of Section 3 of this Resolution shallapply.

1.13 INDEMNITY TO IATAEach Member giving notice of an Agent's failure to makeremittance or other violations shall if such notice sub-sequently proves to be false, indemnify and hold harm-less IATA from all damages and legal costs arising fromacts performed in reliance on such notice. This provisionshall not apply to damages or costs incurred in connec-tion with an out of court settlement unless the Memberresponsible shall have consented to the settlement.

1.14 CHANGES TO REPORTING/REMITTING PROCEDURES1.14.1(a) AREA 1 ONLY EXCEPT CANADA, FRENCHOVERSEAS DEPARTMENTS AND GREENLANDnotwithstanding any provision to the contrary in thisSection, the frequencies of Agents' reporting and remit-ting and/or the remittance date may be modified inresponse to changing economic circumstances under thefollowing conditions:

1.14.1(a)(i) a permanent Economic Watch Panel shallbe established in each country, consisting of an equalnumber of Members' financial and commercial experts,



of the Settlement Office under the provisions of thisSection 2—Air Waybill Transmittals,Subparagraph is hereinafter referred to as ‘the sub-Billings, Remittances and Collections, mission date’;

Defaults (under Cargo Accounts2.2.1 Intentionally Left BlankSettlement System—CASS-Export)

This Section is applicable to all Agents registered for the 2.2.2 Billing Participantscountry/area of a CARGO ACCOUNTS SETTLEMENTSYSTEM (‘CASS-Export’) with respect to sales on behalf 2.2.2.1 the Billing Participant shall submit to the Settle-of CASS-Export Airlines in such country/area. ment Office by magnetic tape, disc or other electronic

means the accountable transactions made on its behalfby its Agents subject to that CASS-Export during the

2.1 GENERAL billing period;

2.2.2.2 AREA 2 ONLY (except countries where Resol-2.1.1 When Monies Deemed Dueution 801re is applicable): notwithstanding the provisions

Monies payable at origin shall be deemed due by an of Subparagraph 2.2.2.1 above, in a country/area where aAgent to a CASS-Export Airline when the Air Waybill is CASS-Export is operating on a monthly remittingexecuted; such monies shall be remitted through the frequency, a Billing Participant may at its option submitSettlement Office in accordance with the remittance magnetic tapes or discs to the Settlement Office monthlyfrequency and dates prescribed in Subparagraph 2.5.3 of to enable the accountable transactions to be incorporatedthis Section; provided that in the event the Agent is in the last billing of the remittance period.declared bankrupt, placed in receivership or judicialadministration, goes into liquidation or becomes subject to 2.2.3 CASS-EDIany other similar legal procedure affecting its normaloperation, immediate settlement shall be made of all such 2.2.3.1 a CASS-Export Airline that has opted to usemonies; CASS-EDI procedures shall ensure that all accountable

transactions made by its Agents are in the possession ofthe Settlement Office so that they may be included in the2.1.2 Settlement Officeappropriate Settlement Office Billings to these Agents.

for the purpose of these rules the term ‘Settlement Office’shall mean the institution which processes Agents'

2.3 BILLINGaccountable transactions to produce statements in theform of billings, collects Agents' remittances in respect of

2.3.1 the Settlement Office shall compute and prepare asuch billings and disburses them to the CASS-Exportbilling in respect of each Agent based on AWTs inAirlines to which monies are due. Where the processingaccordance with the requirements of the Cargo Agencyof accountable transactions and the collection/Conference. Such billings shall incorporate alldisbursement of monies are carried out by two separateaccountable transactions with respect to each Agent;institutions, the term ‘Settlement Office’ shall mean those

institutions either collectively or individually. 2.3.2 the frequency at which the Settlement Office shallrender such billings shall be established by the CargoAgency Conference for each CASS-Export and shall be2.2 REPORTING PERIOD, REPORTINGconsistent with the remittance frequency established;DATE AND SUBMISSION DATE2.3.3 the time span covered by a billing hereunder shallThe Cargo Agency Conference shall set the length of the be called the ‘billing period’;reporting periods applicable to each CASS-Export. There

shall be two reporting periods per month, unless 2.3.4 the billing of each Member which bills an Agent inthe Cargo Agency Conference establishes a greater accordance with Paragraph 1.3 hereof shall be in thefrequency. A reporting period shall as a general rule be form of the Cargo Sales Invoice/Adjustment prescribed inseven to ten calendar days in length, but shall in principle Attachment ‘A’.not exceed 16 calendar days. The last day of thereporting period is hereinafter called ‘the reporting date’.The reporting period shall run from the close of business 2.4 INTENTIONALLY OMITTEDon each reporting date to the close of business on thenext reporting date. The Air Waybill Transmittals shall be

2.5 SETTLEMENT AND REMITTANCEforwarded by the CASS-Export Airline so as to be in thepossession of the Settlement Office by the Settlement DATEOffice's close of business on a date falling shortly after

2.5.1 Agents shall remit monies due on Settlementthe reporting date and which shall be set by the ISSOffice billings directly to the Settlement Office. ISSManagement, or if the Settlement Office is closed forManagement may require the Agent to provide thebusiness on such date, by the close of business of thenecessary information and an authorisation form permit-Settlement Office on the first subsequent day on whichting the Settlement Office to draw cheques on or other-the Settlement Office is open for business. The close ofwise debit the Agent's bank account in favour of thebusiness of the Settlement Office on the day by which AirInternational Air Transport Association, or the institutionWaybill Transmittals are required to be in the possession



designated by the ISS Management, in payment of all paragraph or the grace period, which shall be fouramounts due to CASS-Export Airlines. Such authorisation working days, referred to in paragraphs 2.6.4.3 and 2.6.5shall be in the form prescribed from time to time by the of Resolution 801r shall be made by the Cargo AgencyISS Management and shall be submitted by the Agent Conference.only once or for each remittance period. In the latter case

2.5.3 JAPAN ONLY: For the purpose of this paragraph,the ISS Management shall require the Agent to specifywhere 29 December through 3rd January of any yearthe maximum amount, including an adjustment factor, forshall be treated as Business holidays and Agents' Remit-which the Settlement Office is authorised to debit thetance falling on such dates shall be deferred to the nextAgent's account. The Agent shall give the ISS Manage-bank working day.ment 30 days advance notice by certified or registered

mail of its intention to change bank or bank accounts; 2.5.3 KOREA ONLY: Remittance for billings for theperiod 1st to 15th of each month shall be made so as to2.5.2 (except Australia) frequency of Agents' remittance,reach the Settlement Office by its close of business onremittance date and grace period for each CASS-Exportthe 15th day of the subsequent month. Remittance forshall be determined by the Cargo Agency Conference;billings for the period 16th to the last day of each month

2.5.2.1 AREA 2 ONLY (except countries where shall be made so as to reach the Settlement Office by itsResolution 801re is applicable): the frequency so estab- close of business on the last day of the subsequentlished shall be once or twice each month, or more month. Provided that if the Settlement Office is closed forfrequently if the Cargo Agency Conference so deter- business on these dates, remittance shall be made so asmines; provided that the Conference may permit individ- to reach it by its close of business on the first availableual Agents to elect to remit at such greater frequency and subsequent day it is open for business.for such length of time as the Conference shall deem

2.5.3 PAKISTAN ONLY: For the purpose of thisappropriate;paragraph, where 30 June and 31 December of any year

2.5.2.2 AREAS 1 and 3 ONLY: the remittance are each not a declared holiday in Pakistan, those datesfrequency so established shall be twice each month or shall be treated as banking holidays and Agents' Remit-more frequently if the Cargo Agency Conference so tance falling on such dates shall be deferred to the nextdetermines; bank working day.

2.5.3 (except Australia and Korea) remittance shall be 2.5.3.1 changes to the frequency or date of remittancemade so as to reach the Settlement Office by its close of taken by vote of the Cargo Agency Conference shall,business on a date which shall be the 28th day following unless otherwise indicated by the Conference, bethe last day included in the billing(s) under settlement deemed to take effect ten days from the date on whichunless, the Cargo Agency Conference establishes a the result of such vote is declared;different date which shall in no event be later than the

2.5.4 the time span in respect of which a remittance is30th day; provided that the Cargo Agency Conferenceto be made to the Settlement Office hereunder shall bemay permit individual Agents to remit on a different date,called the ‘remittance period’. A remittance period shallunder such conditions and for such length of time as thenot be shorter than a billing period but may cover moreCargo Agency Conference shall deem appropriate, withthan one billing period;such different dates being in no event later than the 30th

day. Provided further that if the Settlement Office is 2.5.5 an Agent having more than one office holdingclosed for business on the date established pursuant tostocks of Air Waybills may request in writing from the ISSthe foregoing provisions, remittance shall be made so asManagement authorisation for such offices to be billedto reach it by its close of business on the first subsequentindividually for Air Waybills issued from their stock.day it is open for business. The close of business of theSuch individual billings shall be settled directly with theSettlement Office on the day by which remittance isSettlement Office by the Agent's office granted suchrequired to reach it under the provisions of this Subpara-authorisation.graph is hereinafter referred to as ‘the remittance date’;

2.5.3 AUSTRALIA ONLY: Remittance for billings for 2.6 IRREGULARITIES AND DEFAULTthe period 1st to 15th of each month shall be made so asto reach the Settlement Office by its close of business on The provisions of this Paragraph shall govern failures bythe 15th day of the subsequent month. Remittance for Agents to adhere to the remitting procedures set out inbillings for the period 16th to the last day of each month this Section; provided that the grace period referred to inshall be made so as to reach the Settlement Office by its Subparagraphs 2.6.4.3 and 2.6.5 of this Paragraph shallclose of business on the last day of the subsequent be ten calendar days, except where the Cargo Agencymonth. Provided that if the Settlement Office is closed for Conference or the Cargo Agency Conference in the casebusiness on these dates, remittance shall be made so as of Australia, has established a shorter grace period.to reach it by its close of business on the first subsequent Countries where a different grace period applies can beday it is open for business. Exception: If the Settlement found in Appendix ‘A’.Office is closed for business on the 30th of June,remittances normally due on that day shall be made so asto reach the Settlement Office by its close of business onthe last day in June that it is open for business. Changesto the remittance date and frequency referred to in this



2.6.1 Intentionally Omitted 2.6.5 Dishonoured Cheque or Other Methodof Payment

2.6.2 Intentionally Omittedif a cheque, other debit or any other method of paymentin settlement of amounts due is dishonoured after the2.6.3 Bank Errorremittance date by nonpayment by the drawee bank,the Settlement Office shall without delay so notify thea Bank Error is one that is substantiated by evidenceAgency Administrator, who in turn shall send to the Agentacceptable to the Agency Administrator as provided for ina notice of irregularity and demand immediate paymentParagraph 2.6.3.1.from the Agent. Such notice shall count as one irregularity

2.6.3.1 Evidence Acceptable to the Agency Adminis- for the purposes of the lists provided for in Subparagraphtrator. 2.6.6 of this Paragraph. If payment is not received on

demand, or is so received but later than the last day ofIn all cases a bank letter must be provided to IATA: the grace period, the Settlement Office shall immediately

so advise the Agency Administrator, who shall immedi-(a) The original bank letter, signed by a Manager must ately advise the Agent, confirmed by a registered letterbe sent to IATA within 10 working days by registered post that default action is being taken by reason of theor courier, stating the nature of the error and reason for dishonoured cheque. The Agency Administrator shallthe delay in remittance, the customer details, there were simultaneously take default action with respect to thesufficient funds available. Agent in accordance with the provisions of Paragraph 2.8of this Section;2.6.4 Overdue Remittance/Authorisation2.6.6 Accumulated Irregularities2.6.4.1 if the Settlement Office has not received from an

Agent by the remittance date either full remittance, or after each remittance date, the Agency Administrator shallwhere required, an authorisation form as specified in compile and publish to Members a list containing theSubparagraph 2.5.1 of this Section, in respect of its names of all the Agents that have been sent notices ofbillings, it shall immediately so advise the Agency Admin- irregularity under any of the provisions of these Rulesistrator. Upon receipt of such advice, the Agency Adminis- since the preceding remittance date:trator shall immediately send to the Agent a notice ofirregularity and shall investigate the failure with the Agent; 2.6.6.1 if four instances of irregularity in respect of an

Agent are recorded on such lists during any 12 consecu-2.6.4.1 CHILE ONLY if the Settlement Office has not tive months, the Agency Administrator shall:received from an Agent by the remittance date either fullremittance, or where required, an authorisation form as 2.6.6.2 immediately take default action with respect tospecified in Subparagraph 2.5.1 of this Section, in respect the Agent in accordance with the provisions of Para-of its billings, it shall immediately so advise the Agency graph 2.8 of this Section. When any of such instancesAdministrator. Upon receipt of such advice, the Agency arose from overdue remittance or dishonoured cheque orAdministrator shall immediately send to the Agent a other method of payment, the Agency Administratornotice of irregularity and shall investigate the failure with shall initiate a review of the Agent by the Agencythe Agent. An irregularity shall also be issued for any Commissioner;Agent who fails to provide invoices for commissions paid,outside of the legally mandated timeline. The CASS 2.6.7 Default for Accumulated Irregularities atAirline shall report the issue to IATA, and it shall be Passenger Locationconsidered a payment related irregularity, and thereforealso trigger a financial security request under the appli- if an IATA Cargo Agent in a specific country also has onlycable rules. one Approved Location for passenger sales under the

IATA Passenger Sales Agency Rules applicable in that2.6.4.2 if the Agent does not comply with the currency of country and such Approved Location is declared insettlement as indicated in the billing statement, the default under those Rules by reason of accumulatedSettlement Office shall report this to the Agency Adminis- irregularities, such IATA Cargo Agent shall also betrator. The Agency Administrator shall in turn issue a deemed in default in that country under these Rules andnotice of irregularity to the Agent for noncompliance with default action with respect to the Agent shall be taken inpayment procedures; accordance with the provisions of Paragraph 2.8 of thisSection;2.6.4.3 if subsequent to action taken pursuant to Sub-

paragraph 2.6.4.1 above the Agent fails to make com-2.6.8 Default under Section 1plete settlement of the amounts due or to submit the

authorisation form, as applicable, by the last day of theif an Agent is in default under Section 1 of this Resol-grace period, the Settlement Office shall immediately soution, default action with respect to the Agent shall alsoadvise the Agency Administrator, who shall thereuponbe taken in accordance with the provisions of Para-take default action with respect to the Agent in accord-graph 2.8 of this Section;ance with the provisions of Paragraph 2.8 of this Section.



2.7.1 in the case of irregularity in accordance with2.6.9 Agent in Default as ApprovedSubparagraph 2.6.4.1 of this Section, if, at any time, thePassenger Sales AgentAgency Administrator becomes aware that there exists

if an IATA Cargo Agent in a specific country is also between a CASS-Export Airline and the Agent anyapproved as a Passenger Sales Agent under the IATA dispute arising solely from amounts due or claimed to bePassenger Sales Agency Rules applicable in that country due to such CASS-Export Airline from the Agent, theand such Agent is declared in default under those Rules Agency Administrator shall withhold the notice of irregu-(other than a default arising from an accumulation of larity and/or withdraw any prior notice of irregularity sentirregularities), such Agent shall also be deemed in default in respect of any prior applicable billing periods. In theunder these Rules and default action with respect to the event the CASS Export Airline does not admit theAgent shall be taken in accordance with the provisions of existence of a dispute, the Agency Administrator shallParagraph 2.8 of this Section; require the Agent either to supply documented evidence

demonstrating existence of the dispute or, to pay theamount of the short payment into an ‘escrow account’.2.6.10 ChargesProvided that either of such conditions is met, the Agency

2.6.10.1 notwithstanding the provisions of Subpara- Administrator shall withhold or withdraw the notice ofgraphs 2.6.4 and 2.6.5 of this Paragraph, the Cargo irregularity.Agency Conference may decide to sanction instances offailures to comply with procedures and instructions, which

2.8 DEFAULT ACTIONgenerate additional cost to airlines and instances ofoverdue remittances by the levy of a general charge. The

2.8.1 If default action is required to be taken in accord-levels of such charge shall be determined from time toance with any of the provisions of Paragraph 2.6 of thistime by the Cargo Agency Conference and notified by ISSSection:Management to all Agents in the CASS area;

2.8.1.1 the Agency Administrator shall immediately take2.6.10.2 Settlement Office charges shall be in thethe following action:amount debited to ISS Management by the Settlement

Office as a result of the Agent's failure to remit as 2.8.1.1(a) promptly advise the Agent that default actionprescribed, increased, if applicable, by an amount to has been invoked, with confirmatory written advice to becompensate for any extra costs incurred by ISS Manage- sent under registered cover,ment in relation to such failure;2.8.1.1(b) demand an immediate full and complete2.6.10.3 when charges are to be levied, ISS Manage- accounting and settlement of all monies due and out-ment shall instruct the Settlement Office to debit an Agent standing from the Agent whether or not the remittancefor such charges, and then notify the Agent concerned; date for payment thereof has arrived. The accountingobtained and any monies received shall be transmitted to2.6.10.4 charges debited to Agents pursuant to thisthe Settlement Office,Subparagraph shall, except as otherwise specified, be

included by the Settlement Office in its first subsequent 2.8.1.1(c) notify the Settlement Office and all CASS-billing to the Agent concerned and shall be due and Export Airlines in the area concerned of the default,payable by the Agent by the remittance date applicable tosuch billing. Such charges shall, for the purpose of 2.8.1.2 the Agency Administrator shall immediatelySubparagraph 2.8.1.1(b) of this Section, be deemed part advise the head offices of all Members that the Agent isof all amounts owing by the Agent. in default. (Members who have appointed the Agent shall

be notified by telegraph or other electronic means);2.6.10.5 Pursuant to Paragraphs 2.6.10.1 through2.6.10.4 a standard administration fee to recover late 2.8.1.3 the Settlement Office, on receiving notice that anremittance costs in the CASS operations governed under Agent is in default, shall take the following action:Resolution 801r is applicable for late remittances aboveUSD 50 (or equivalent in local currency) based on the 2.8.1.3(a) immediately suspend the Agent from CASS,following formula: USD 128 (or equivalent in local cur-

2.8.1.3(b) immediately establish from the AWTs in itsrency) + (Bank base interest rate of unpaid amount + 2%)possession an up-to-date statement of indebtedness forx (no. of days delayed)/365).the Agent concerned,

2.8.1.3(c) check any accounting and settlement2.7 NOTIFICATION OF IRREGULARITYobtained from the Agent by the ISS Management and

When the Agency Administrator is required under any of report any discrepancies to the ISS Management,the provisions of Paragraph 2.6 of this Section to send to

2.8.1.3(d) distribute any monies obtained by the ISSan Agent a notice of irregularity, it shall immediately sendManagement from the Agent among the CASS-Exportthe Agent a registered letter in the form prescribed in theAirlines concerned in accordance with the standingField Office Manual, with copy to the Settlement Officeinstructions of the Cargo Agency Conference;and advise all CASS Airlines in the area concerned by

telegraph or other electronic means; provided that where2.8.1.4 (except Australia) CASS-Export Airlines, onthe CASS-Export covers more than one country, thereceiving notice that an Agent is in default, and whereirregularity shall apply to the entire area of such CASS-monies are due to a CASS-Export Airline, shallExport.



immediately withhold payment of commission to the 2.10 REMITTANCE DELAYED BYAgent in the country/area of the CASS-Export until they OFFICIAL GOVERNMENT ACTIONare notified by the Agency Administrator that full settle-ment of the outstanding monies has been made; Notwithstanding any other provision contained herein, an

Agent shall not be sent a notice of irregularity or be2.8.1.5 CASS-Export Airlines, on receiving notice that declared in default with respect to all or any part of aan Agent is in default and has been suspended from remittance to the extent that the Agent is unable to makeCASS shall individually determine how they will continue full settlement because of official Government actionto conduct business with such Agent; which directly prevents such settlement; provided that the

Agent demonstrates that the amount due has been made2.8.1.6 (except Australia) a Member which is not aavailable for remittance at a recognised bank but cannotCASS-Export Airline shall on receiving notice that anbe remitted owing to such official Government action.Agent is in default, take default action in accordance with

the provisions of Paragraph 1.12 of Section 1 of thisResolution; 2.11 CHANGES TO REPORTING/

REMITTING PROCEDURES2.8.1.7 in the case of default in accordance withSubparagraph 2.6.4.3 of this Section, if, at any time, the

(AREA 1 ONLY EXCEPT CANADA, FRENCH OVER-Agency Administrator becomes aware that there existsSEAS DEPARTMENTS AND GREENLAND)between a CASS-Export Airline and the Agent any

dispute arising solely from amounts due or claimed to be 2.11.1(a) Notwithstanding any provision to the contrarydue to such CASS-Export Airline from the Agent, the in this Section, the frequencies of Agents' reporting andAgency Administrator shall withhold the notice of default remitting and/or the remittance date may be modified inand or withdraw any prior notice of default sent in respect response to changing economic circumstances under theof any prior applicable billing periods. In the event that the following conditions:CASS-Export Airline does not admit the existence of adispute, the Agency Administrator shall require the Agent 2.11.1(a)(i) a permanent Economic Watch Panel shalleither, to supply documented evidence demonstrating be established in each country, consisting of an equalexistence of the dispute or, to pay the amount of the short number of Members; financial and commercial experts,payment into an ‘escrow account’. Provided that either of including a representative of the national carrier(s),such conditions is met, the Agency Administrator shall designated by the Agency Administrator. The Economicwithhold or withdraw the declaration of default; Watch Panel shall elect its Chairman and establish its

own procedures,2.8.1.8 (except Australia) if it is withdrawn, the AgencyAdministrator shall so notify the Agent and all recipients 2.11.1(a)(ii) the Economic Watch Panel shall, in consul-of the declaration of default. The notice of irregularity tation with the recognised national cargo agents' associ-giving rise to the withheld or withdrawn declaration of ation, determine the economic and financial indicatorsdefault shall be removed by the Agency Administrator and the degrees of variation thereof warranting a reap-from the list maintained pursuant to the provisions of praisal of the reporting/remitting frequencies and/or of theSubparagraph 2.6.6 of this Section; remittance date applicable in the country,

2.8.1.8 (Australia only) if it is withdrawn, the Agency 2.11.1(a)(iii) a meeting of the Economic Watch PanelAdministrator shall so notify the Agent and all recipients may be called at any time on a 72-hour notice to conductof the declaration of default. The notice of irregularity such reappraisal at the documented request of one of itsgiving rise to the withheld or withdrawn declaration of members or of any Member having deposited stocks of itsdefault shall be removed by the Agency Administrator Air Waybills with Agents in the country. The Agencyfrom the list maintained pursuant to the provisions of Administrator shall be notified of the meeting and shallSubparagraph 2.6.6 of this Section; designate a member of the IATA Secretariat to attend the

meeting as adviser and Secretary,2.8.2 thereafter, if the declaration of default is notwithdrawn pursuant to Subparagraph 2.8.1.6 of this Para- 2.11.1(a)(iv) if, in its opinion, the economic situation sograph, the provisions of Section 3 of this Resolution shall warrants, the Economic Watch Panel may decide, byapply. unanimous vote of the members present, to change with

immediate effect, the reporting/remitting frequenciesand/or the remittance date; provided that the revised2.9 SUBSEQUENT IRREGULARITIES frequencies and/or date shall remain within the allowablemargins set forth in the relevant provisions of this SectionNotices of irregularity reported in accordance withand shall be immediately notified to all Members by theParagraph 2.6 of this Section in respect of sales, effectedAgency Administrator;between the end of the reporting period for which the

Agent was declared in default and the date the Agent was 2.11.1(b) continued effectiveness of the Economicdeclared in default, shall not be entered on the list Watch Panel decision pursuant to this Paragraph shall bemaintained by the Agency Administrator. subject to its ratification at the next meeting of the Cargo

Agency Conference.



2.12 CASS IMPLEMENTATION— Section 3—Consequences of DefaultTRANSITIONAL RULES

3.1 DETERMINATION OF AGENT'SNotwithstanding the provisions of Paragraphs 2.5 and 2.6of this Section, the Cargo Agency Conference may INDEBTEDNESS TO MEMBERS/AIRLINESestablish different reporting dates, and grace periods for

3.1.1 When the Agency Administrator has determinedsales under the CASS-concerned. Additionally, the Cargothat an Agent declared in default under any of theAgency Conference may establish different accumulatedprovisions of this Resolution has effected settlement of allirregularity provisions. These variations may apply for theamounts due, if any, as provided in Subpara-first full year of CASS implementation only.graphs 1.12.1(a)(ii) of Section 1 and/or 2.8.1.1(b) ofSection 2 of this Resolution, the provisions of Para-

2.13 BILLING QUERIES graphs 3.3 and 3.4 of this Section shall apply;

To ensure CASS billings are as accurate as possible the 3.1.2 when the Agency Administrator has determinedfollowing procedures shall be implemented by all CASS that an Agent declared in default under any of theparticipating airlines and GSSA's. provisions of this Resolution has failed to settle all

amounts due as provided in Subparagraphs 1.12.1(a)(ii)2.13.1 Each CASS Participant will activate CASS-link of Section 1 and/or 2.8.1.1(b) of Section 2 of thisonline correction services, facilitating agent/intermediary Resolution, he shall give the Agent notice of terminationbilling adjustment requests via the automated web tool. of the Cargo Agency Agreement, or Cargo Intermediary

Agreement as the case may be, and the provisions of2.13.2 Each CASS to implement a correction period. Subparagraph 4.4.1 of Section 4 of Resolutions 801, 805and 807, Subparagraph 3.4.1 of Section 3 of Resol-2.13.3 ISS Management to enhance the CASSution 803 and Subparagraph 10.4.1 of Section 10 ofreporting calendar to include two additional deadlines;Resolutions 809 and 813 as applicable, shall apply.

2.13.3.1 A query notification deadline, by which dateCargo Agents/Intermediaries must register billing queries 3.2 SETTLEMENT OF AMOUNTS DUEthrough CASSlink. Such deadline shall be no less than

(except Australia)4 calendar days following the dispatch of the CASSinvoices where the CASS Remittance Period is

When an Agent declared in default is able to demonstrate28–30 days and no less than 2 calendar days followingto the Agency Administrator prior to the termination datethe dispatch of the CASS invoices where the CASSspecified in his notice of termination that all outstandingRemittance Period is 15 days.amounts, if any, have been settled the Agency Adminis-trator shall notify Members and other CASS-Export Air-2.13.3.2 A query response deadline, by which datelines accordingly. Upon receipt of such notification Mem-CASS Participants must respond through CASSlink to allbers and other CASS-Export Airlines shall pay anyregistered queries. Such deadline shall be no less thancommission withheld, thereafter, the provisions of Para-4 calendar days prior to the Remittance date for the billinggraphs 3.3 and 3.4, as appropriate of this Section shallperiod in question. Responses may be one of theapply.following;

2.13.3.2.1 Accept, meaning the Participant agrees with3.2 SETTLEMENT OF AMOUNTS DUEthe registered query(Australia only)

2.13.3.2.2 Reject, meaning the Participant does notagree with the registered query When an Agent declared in default is able to demonstrate

to the Agency Administrator prior to the termination date2.13.3.2.3 Airline handled, meaning the Participant specified in his notice of termination that all outstandingagrees with the registered query and will be generating amounts, if any, have been settled, the Agency Adminis-the appropriate credit within its own system for processing trator shall notify Members and other CASS-Export Air-through CASS lines accordingly. Thereafter, the provisions of Para-

graphs 3.3 and 3.4, as appropriate of this Section shall2.13.3.2.4 Amend, meaning the Participant wishes to apply.process a credit for a different amount to that registered.

2.13.4 Prior to each CASS processing the correction 3.3 REVIEW OF THE AGENTperiod, established pursuant to paragraph 2.13.2 above, (except Australia)all registered queries in accordance with paragraph2.13.3.1 that have not been responded to in accordance 3.3.1 If the Agent, having settled all outstandingwith paragraph 2.13.3.2 shall be automatically processed amounts, if any, is able to demonstrate to the Agencyas approved. Administrator that its financial and credit standing satisfies

the qualifications set forth or provided for in the Cargo2.13.5 Notwithstanding paragraph 2.13.4 above CASSAgency Rules (Resolution 801, Section 1,Participants may in subsequent billing periods re-invoiceSubparagraph 1.1.4.1; Resolution 803, Subparagraphregistered queries, which they subsequently determine2.1.2; Resolution 805, Attachment ‘A’, Section 1,should have been initially rejected.



Paragraph 1.2; Resolution 807, Section 1, Paragraph 1.4; 3.3.3 without prejudice to the review provided for inResolution 809, Section 2, Paragraph 2.4; Resolution Subparagraph 3.3.2 of this Paragraph, if prior to the813, Section 2, Paragraph 2.4, as applicable), when the review by the Agency Commissioner the Agent is able toAgency Administrator has advised under any of the demonstrate to the Agency Administrator that its financialprovisions of Sections 1 and 2 of this Resolution that an and credit standing is satisfactory, the Agency Adminis-Agent is in default he shall so notify Members; trator shall so notify Members;

3.3.2 if the Agent, having settled all outstandings, is 3.3.4 the Agency Commissioner may, at his discretionunable to demonstrate to the Agency Administrator by a and depending upon the circumstances surrounding thespecified date that its financial and credit standing satis- default, remove the Agent from the Cargo Agency List orfies the qualifications set forth or provided for in the Cargo retain the Agent on such List. If the AgencyAgency Rules, as specified in Subparagraph 3.3.1 of this Commissioner decides that the Agent shall be removedParagraph, the Agency Administrator shall initiate a from the Cargo Agency List, the provisions of Subpara-review of the Agent's registration by the Agency Com- graph 10.4.1 of Section 10 of Resolution 809 shall apply.missioner. He shall notify the Agent by registered mail ofthe impending review and shall invite the Agent to submit

3.4 EFFECTS OF RETENTION AFTERa written statement of its position and the reasons for thedefault together with any written evidence it wishes to DEFAULT (except Australia)place before the Agency Commissioner;

3.4.1 If the Agent is retained on the Cargo Agency List3.3.3 without prejudice to the review provided for in after having been reviewed under Subparagraph 3.3.4 ofSubparagraph 3.3.2 of this Paragraph, if prior to the this Section the Agency Commissioner may, in casesreview by the Agency Commissioner the Agent is able to where he considers that the Agent's financial or creditdemonstrate to the Agency Administrator that its financial standing so warrants, direct that the Agent comply withand credit standing is satisfactory, the Agency Adminis- such financial requirements as the Agency Commissionertrator shall so notify Members; shall prescribe. Subject to any such direction, if the Agent

was on a Cash Basis, Airlines may reinstate credit and3.3.4 the Agency Commissioner may, at his discretion the CASS Management shall, if applicable, redepositand depending upon the circumstances surrounding the CASS Neutral Air Waybills with the Agent or authorise thedefault, remove the Agent from the Cargo Agency List or Agent to issue its own Neutral Air Waybill Forms;retain the Agent on such List. If the AgencyCommissioner decides that the Agent shall be removed 3.4.2 an Agent which has been retained on thefrom the Cargo Agency List, the provisions of Subpara- Agency List after having been reviewed under Subpara-graph 4.4.1 of Section 4 of Resolution 801, 805 and 807, graph 3.3.4 of this Section shall again be reviewed if theSubparagraph 3.4.1 of Section 3 of Resolution 803 Agent has failed to comply to the satisfaction of theand Subparagraph 10.4.1 of Section 10 of Resol- Agency Administrator, with the financial requirementsution 809, Subparagraph 10.4.1 of Section 10 of Resol- prescribed by the Agency Commissioner under Subpara-ution 813, as applicable, shall apply. graph 3.3.1 of this Paragraph. In a review under this

Subparagraph the provisions of Subparagraph 3.3.4 ofthis Section shall apply;

3.3 REVIEW OF THE AGENT3.4.3 a defaulting Agent whose Agreement has not(Australia only)been terminated, or which has been retained on the

3.3.1 If the Agent, having settled all outstanding Cargo Agency List after being reviewed under Subpara-amounts, if any, is able to demonstrate to the Agency graph 3.3.2 of this Section, shall be cleared of allAdministrator that its financial and credit standing satisfies irregularities recorded against it prior to the default andthe qualifications set forth or provided for in the Cargo for the purposes of Subparagraphs 1.7.1 or 1.7.2 ofAgency Rules (Resolution 809, Section 2, Paragraph 2.4), Section 1 and Subparagraph 2.6.6 of Section 2 of thiswhen the Agency Administrator has advised under any Resolution, the commencement of the 12 months periodthe provisions of Section 2 of this Resolution that the shall be the date of the decision by the Agency Com-Agent is in default he shall so notify Members of the missioner to retain the Agent.satisfactory situation now obtained;

3.3.2 if the Agent, having settled all outstandings, is 3.4 EFFECTS OF RETENTION AFTERunable to demonstrate to the Agency Administrator by a DEFAULT (Australia only)specified date that its financial and credit standingsatisfies the qualifications set forth or provided for in the 3.4.1 If the Agent is retained on the Cargo Agency ListCargo Agency Rules, as specified in Subparagraph 3.3.1 after having been reviewed under Subparagraph 3.3.4 ofof this Paragraph, the Agency Administrator shall initiate a this Section the Agency Commissioner may, in casesreview of the Agent's registration by the Agency Com- where he considers that the Agents financial or creditmissioner. He shall notify the Agent by registered mail of standing so warrants, direct that the Agent comply withthe impending review and shall invite the Agent to submit such financial requirements as the Agency Commissionera written statement of its position and the reasons for the shall prescribe;default together with any written evidence it wishes toplace before the Agency Commissioner;



3.4.2 an Agent which has been retained on theAgency List after having been reviewed under Subpara-graph 3.3.4 of this Section shall again be reviewed if theAgent has failed to comply to the satisfaction of theAgency Administrator, with the financial requirementsprescribed by the Agency Commissioner under Subpara-graph 3.4.1 of this Paragraph. In a review under thisSubparagraph the provisions of Subparagraph 3.3.4 ofthis Section shall apply;

3.4.3 a defaulting Agent whose Agreement has notbeen terminated, or which has been retained on theCargo Agency List after being reviewed under Subpara-graph 3.3.2 of this Section, shall be cleared of allirregularities recorded against it prior to the default andfor the purposes of Subparagraph 2.6.6 of Section 2 ofthis Resolution, the commencement of the 12 monthsperiod shall be the date of the Agency Administrator'snotice to Members regarding termination of the Defaultstatus of the Agent, or the date of the decision by theAgency Commissioner to retain the Agent as applicable.

Appendix ‘A’

Country Grace PeriodArgentina 5 daysAustralia 4 days

Brazil (export) 5 daysBrazil (import) 5 days

Canada 5 daysChile 5 days

Colombia 5 daysCosta Rica 5 days

Dominican Republic 5 daysEcuador 5 days

El Salvador 5 daysGuatemala 5 days

Mexico 5 daysPanama 5 days

Peru 1 dayTurkey 2 days

United Kingdom (import) 15 daysUruguay 5 days

Venezuela 5 days



RESOLUTION 801rAttachment ‘A’


Resolution 809—Section 1

1.2.2(b) Australia only: provided that all decisions ofRESOLUTION 809the Cargo General Assembly shall be consistent with theterms of the “Cargo Intermediary Agreement”, andCARGO AGENCY RULES—SOUTH be included as part of applicable IATA Resolutions in the

WEST PACIFIC Cargo Agents Handbook (the “Handbook”);

Except Australia: provided that all decisions of theCAC3(47 & Mail C068)809 Expiry: IndefiniteCargo General Assembly shall be consistent with the(South West Pacific) (amended) Type: Bterms of the “Cargo Agency Agreement”, and be includedas part of applicable IATA Resolutions in the Cargo

RESOLVED that, the following provisions are adopted Agents Handbook (the “Handbook”);and shall be implemented in the South West Pacific areas

1.2.3 The Cargo General Assembly may decide that theas defined in Resolution 823, not later than 30 days afterCarrier representatives comprising part of the Cargothe declaration of effectiveness of this Resolution by theExecutive Council for each country or group of countriesAgency Administrator; provided that the Conference mayassume the functions of the Local Customer Advisoryauthorise their implementation at any time upon requestGroup Cargo (LCAGC) prescribed in Resolution 851,from a flag carrier of such country, placed before theAppendix ‘B’.Conference in accordance with the Provisions for the

Conduct of the IATA Traffic Conferences. Notification ofthe date of implementation of these provisions in any 1.3 COMPOSITIONcountry shall be given to all Members by the AgencyAdministrator. the Cargo General Assembly shall consist of one rep-

resentative of each Member having lodged Air Waybillswith Agents in any country in the South West PacificSection 1—South West Pacific Cargo where implementation of this Resolution is sought and, if

Agency Programme an IATA Cargo Accounts Settlement System (CASS-Export) operates in that country, any other air carrier

To enable the IATA Cargo Agency Programme (the which participates in such CASS-Export.“Programme”) to respond efficiently to the changingneeds of the consumers and the evolution of marketplacerequirements in the South West Pacific, the South West 1.4 PROCEDURESPacific Cargo Agency Programme General Assembly is

1.4.1 the Cargo General Assembly shall meet on ahereby established by the Conference and delegatedregular schedule and at least once a year and shall electauthority over certain provisions of the Programme as setits Chairman for a twelve month period. The Secretaryforth in this Section.shall be supplied by the Agency Administrator from theIATA Secretariat and shall keep a written record of the

1.1 GENERAL meetings of the Cargo General Assembly; except asprovided herein the Assembly shall establish its own

the Cargo General Assembly is a permanent body con- procedures;ducting its activities under the authority of the Confer-ence, to which the Assembly will report annually. 1.4.2 each member of the Cargo General Assembly is

entitled to vote. Except as detailed below, the decisionsthereof shall be adopted by a two-thirds majority vote of

1.2 AUTHORITY AND TERMS the members present at the meeting. The quorum of theOF REFERENCE meeting shall be one third of the entire membership;

1.2.1 the Cargo General Assembly may initiate its own 1.4.3 the Cargo General Assembly shall elect bienniallyrecommendations to the Conference for improvements to from its members the airline component of the Cargothose provisions of the Programme which remain under Executive Council, for each country or group of countriesthe undelegated authority of the Conference. The Confer- as appropriate, to exercise such powers and rights in theence shall inform the Cargo General Assembly of action management of the Programme as delegated by thetaken on such recommendations with reasons; Cargo General Assembly;

1.2.2(a) the Cargo General Assembly is empowered to 1.4.3.1(a) each Cargo Executive Council for the countrymake final decisions in respect of the following provisions or group of countries, as appropriate, shall consist of:of the Programme in the South West Pacific:

Australia only:1.2.2(a)(i) financial standing;

Ten elected members, being:1.2.2(a)(ii) standards of staff competence, experience, — five representatives of carriers (“Carrier representa-and knowledge of air cargo products; tives”);

— five representatives of the recognised national1.2.2(a)(iii) suitability of premises;agents' associations, chosen from its Board ofDirectors (or equivalent) and who are Agents (“Agent1.2.2(a)(iv) suitability of cargo handling equipment;representatives”).



Except Australia: not less than seven and not more than Section 2—Qualifications for16 elected members, including: Registration and Retention— not less than five and not more than 14 representa-

tives of carriers (“Carrier representatives”); Any Person may become an Agent by meeting theminimum staff requirements prescribed in Paragraph 2.1— not more than two representatives of the recognisedof this Section and the other qualifications establishednational agents' associations of the country or groupfrom time to time by the Cargo General Assembly andof countries as appropriate, chosen from its Board ofpublished in the Handbook, and by submitting anDirectors (or equivalent) and who are Agents;application to the Agency Administrator. The require-— and if no such association exists in the country orments and qualifications must continue to be met in ordergroup of countries, not more than two cargoto ensure retention as an Agent (in which event the termagent representatives designated by the Agency“applicant” where used in this Section shall be understoodAdministrator.to include an IATA Cargo Agent). When there arereasons to believe that an Agent does not continue to1.4.3.1(b) provided that no carrier shall have more thanmeet such requirements and qualifications, the Agencyone representative on the Cargo Executive Council at anyAdministrator shall on his own initiative or may, at theone time. The Agency Administrator shall be an ex-officiorequest of any Member, initiate a review of the Agent bynon-voting member of the Council;the Agency Commissioner. The requirements and qualifi-

1.4.3.2 Australia only: at least six members of which cations are designed to assess on fair and neutral terms,at least three are Carrier representatives and three are whether the applicant has the necessary qualificationsAgent representatives shall constitute the quorum. All and financial standing for the position, with the conse-decisions made by the Cargo Executive Council shall quent credit entitlements.require a simple majority vote of each constituent part of

A legal entity appointed by an air carrier as a GSSA forthe Council membership.the country concerned may not apply for accreditation as

Except Australia: fifty percent of the current membership an IATA Cargo Agent/Intermediary. (A General Sales andof the Executive Council shall constitute the quorum and Services Agent is one to whom an airline has delegatedall decisions shall be taken by a simple majority vote of general authority to represent it as required to providethe Council membership. Written records shall be kept by further information or additional purposes of overseeingthe Secretary who shall be provided by the Agency sales in a defined territory).Administrator.

1.4.3.3 except as provided herein, the Cargo Executive 2.1 MINIMUM STAFF REQUIREMENTCouncil shall establish its own procedures.

2.1.1 The applicant shall employ a minimum two fulltime competent persons qualified to provide the services

1.5 SPECIAL APPLICABILITY and handling functions described in Subparagraph 2.3;

Australia only: “Agent” or “IATA Cargo Agent” as used 2.1.2 A minimum of one such competent person whoin this Resolution shall mean an “Intermediary” as defined also holds certification in respect of Dangerous Goodsin Resolution 823. “Cargo Agency Agreement” shall mean Acceptance described in Subparagraph 2.1.2(b) of this“Cargo Intermediary Agreement” as established by Resolution is present at all places where air cargo isResolution 809zz. made ready for carriage whenever such places are open

for business, and the applicant must supply evidencethat:

2.1.2(a) two such persons hold the IATA IntroductoryCourse Diploma or have successfully completed anequivalent course offered by an IATA Member, where anexamination was taken, or any other courseacceptable to the Cargo Executive Council of thecountry(ies) concerned offered by an IATA AuthorisedTraining Centre, airline, commercial organization, or train-ing institute; provided that any Agent which does not meetthis requirement shall demonstrate that its staff includesat least two full-time competent persons each with notless than 3 years experience in providing the servicesand handling functions described in Paragraph 2.3 of thisSection;

2.1.2(b) two such persons at the time of application andat all times subsequent to registration, hold a validcertificate, issued within the previous two years, or withinsuch other period as may be specified by the competentlocal authority, attesting to the bearer's having followed arecognized training course in Dangerous Goods



Acceptance and having passed a written examination — testing methods and pass levels applied to validatebased on that course. For the purpose of this Resolution, results.a recognized training course means:

2.1.1.3 the certificate awarded pursuant to Subpara-2.1.2(b)(i) the IATA Module 2 Course, graph 2.1.2(b) of this Paragraph shall include the name of

the issuing authority and the date of issue, and shall2.1.2(b)(ii) a Member's course of formal instruction in confirm that:Dangerous Goods Acceptance,

2.1.1.3(a) the trainee has taken the examinations on the2.1.2(b)(iii) a course of formal instruction offered by a contents of the course, and has met the minimumtraining establishment which has been appraised and standard required by the examination body;endorsed by the IATA Dangerous Goods Board;

2.1.1.3(b) the certificate is valid for two years from the2.1.2(b)(iv) a course of formal instruction offered by a date of issue, or such other period as may be specified bytraining organization or other establishment which has the competent local authority.been endorsed by the regulatory authority responsible forDangerous Goods in the specified country provided they 2.1.2 it being understood that, where the applicant'smeet IATA Dangerous Goods Board established criteria; staff at such places is limited to two such persons, both

shall meet the requirements set forth in Subpara-2.1.2(b)(v) the FIATA Dangerous Goods Training graphs 2.1.2(a), 2.1.2(b) and 2.1.1.3 of this Paragraph.Course.

2.1.3 in addition to the stated Dangerous Goods Accept-2.1.2(c) provided, that all the above training courses ance training requirements, all persons assigned by theshall, where required in the country of registration of the applicant to handle any consignments and/or make themapplicant, also be approved in advance by the govern- ready for carriage shall have completed a Dangerousmental agency responsible for regulating Dangerous Goods Awareness course in accordance with nationalGoods matters in that country; governmental agency and/or ICAO requirements.

2.1.2(d) failure to renew the certificate of DangerousGoods course of training by a date specified by the 2.2 PROMOTION AND SELLINGAgency Administrator, with the result that the Agent nolonger fulfils the conditions of this Subparagraph, shall be the applicant shall:grounds for the Agency Administrator to remove the

2.2.1 maintain and operate at least one office (or aAgent from the Agency List;department of such an office) actively and principally

2.1.2(e) validation of the training described in Subpara- engaged in the promotion and sale to the general publicgraph 2.1.2(b)(i) shall be by an examination set and of international air cargo transportation over the lines ofmarked by IATA whose certificate shall be issued to each Airlines, and the handling of consignments therein;successful examination candidate;

2.2.2 have been so engaged for a period of at least six2.1.2(f) validation of the training described in Subpara- months prior to the date of application;graph 2.1.2(b)(ii) shall be by; an examination set and

2.2.3 have adequate insurance to cover its liability formarked by the Member or by the Dangerous Goodsloss of or damage to shippers' cargo.regulatory authority of the country concerned, where

required. Such examination shall, as a minimum, be tothe standard required by the IATA Dangerous Goods 2.3 PROCESSING AND HANDLINGBoard or by the Dangerous Goods regulatory authority ofthe country concerned; provided that the Member may the applicant shall maintain and offer the public theelect to use the IATA examination in which case an IATA premises, staff and equipment necessary for the perform-certificate will be issued to each successful candidate; ance of the following functions as a minimum:2.1.2(g) validation of training described in 2.3.1 quoting Airlines' rates, charges and conditionsSubparagraph 2.1.2(b)(iii) shall be by an examination set pertaining to such rates and charges;by the Dangerous Goods regulatory authority of thecountry concerned, where required. In other cases the 2.3.2 assisting customers in completing the requiredexamination shall be to the standard required by the IATA formalities for the transportation of cargo by air, includingDangerous Goods Board; reservation services;

2.1.2(h) the following details shall be published in 2.3.3 adhering to security control measures as pre-advance by the organizers of instructional courses in the scribed by the responsible authority(ies), and supple-handling of Dangerous Goods, where the resulting certifi- mented from time to time by the Member. The Agencycate is to be relied upon for purposes of qualifying under Administrator may, on his own initiative or at the requestthese Rules: of a Member conduct an examination of Agent(s), to

determine that such security control measures prescribed— course objectives,by the authorities are applied;— detailed description of course contents,

— training method used,



2.3.4 adhering to dangerous goods control measures as 2.4.4(a) the Agency Administrator shall examine theprescribed by the responsible authority(ies), and sup- information against criteria set by the General Assemblyplemented from time to time by the Member; and contained in the Handbook; the following will be

taken into account when assessing the applicant's2.3.5 delivering (or arranging for delivery) of consign- financial standing:ments to an Airline at any Airport designated by theAirline for general acceptance of all consignments ready 2.4.4(a)(i) availability of adequate liquid funds to meetfor carriage; normal trading commitments,

AUSTRALIA ONLY: Where the applicant is delivering (or 2.4.4(a)(ii) paid-up capital required to be commensuratearranging for delivery) consignments in Unit Load Devices with fixed assets,(ULDs) to an Airline ready for carriage, the person(s)

2.4.4(a)(iii) the existence of preferential claims on theassigned by the applicant to load such ULDs shall haveassets and contingent liabilities;completed a Load Distribution and Restraint Course

endorsed by the Cargo General Assembly. 2.4.4(b) the applicant may be required to provide furtherinformation or additional financial support in the form ofNEW ZEALAND ONLY: Where the applicant is deliveringrecapitalisation, insurance bonds or bank guarantees(or arranging for delivery) consignments in Unit Loadapproved by IATA. Failure on the part of an Agent toDevices (ULDs) to an Airline ready for carriage, therenew, before their expiry dates, any such insuranceperson(s) assigned by the applicant to load such ULDsbonds or bank guarantees shall constitute grounds for theshall have successfully completed a Load Distribution andAgency Administrator to suspend the agent from CASSRestraint Course endorsed by the Cargo Executive Coun-and to initiate a review of the Agent by the Agencycil. Provided that the applicant shall employ a minimum ofCommissioner. In such event, the Agency Administratortwo such qualified persons to supervise and/or load suchshall so notify the Agent, all Members and where appli-ULDs so that a minimum of one such qualified person iscable, ISS Management. If, prior to the review, thepresent and responsible at all locations(s) wheneverAgency Administrator receives evidence that such in-cargo is made ready for carriage. Provided further thatsurance bonds or bank guarantees have been renewedsuch persons at the time of application and at all timesas required, he shall terminate the review proceeding andsubsequent to registration, must hold a valid certificatesuspension from CASS and so notify the Agent, allissued within the previous three years.Members and, where applicable, ISS Management;

2.3.6 accepting for carriage and delivering (or arranging2.4.5 the Agency Administrator shall, on his ownfor delivery) to an Airline restricted articles in accordanceinitiative or at the request of a Member, conduct annualwith the applicable Dangerous Goods regulations;examinations of the financial standing of Agents. He may

2.3.7 collecting charges from customers, and remitting request, and the Agent concerned shall be under obli-monies due to carriers. gation to furnish, within a period of five months after the

financial year end as advised by the agent, the docu-ments prescribed in the Agents Handbook deemed

2.4 FINANCIAL STANDING necessary by the Agency Administrator to conduct suchexamination. Failure by the Agent to submit such docu-2.4.1 the applicant must be able to show satisfactory ments as prescribed may be grounds for the Agency

financial standing and ability to remain solvent and pay Administrator to suspend the Agent from CASS andbills, and should provide the Agency Administrator with initiate a review of the Agent by the Agencyfull statutory accounts including: Commissioner;2.4.1.1 balance sheet in accordance with local legis- 2.4.6 when the Agency Administrator determines that anlation, Agent may no longer satisfy the financial criteria incorpor-

ated in the Handbook, he may, if circumstances so2.4.1.2 Full Trading Account,warrant, prescribe in writing such conditions as he deemsappropriate to be complied with by the Agent within2.4.1.3 profit and loss statement,60 days of the date of such written prescription. The

2.4.1.4 source and application of funds statement, Agency Administrator shall determine if such conditionshave been met. On finding that the Agent failed to

2.4.1.5 any other information and schedules as deemed comply, the Agency Administrator shall suspend thenecessary by the Agency Administrator; Agent from CASS and initiate a review of the Agent by

the Agency Commissioner. The Agency Administrator2.4.2 the information supplied by the applicant must shall notify the Agent, all Members and, where applicable,relate to the most recent financial year, although the ISS Management accordingly;Agency Administrator may require an interim set ofaccounts if he deems the circumstances so warrant; 2.4.7 if subsequent to the action taken under Subpara-

graphs 2.4.5 and 2.4.6 above, but prior to the decision of2.4.3 the applicant shall also submit an appropriate the Agency Commissioner, the Agent satisfies the Agencycorporate affairs certificate of incorporation of the Administrator that the prescribed conditions have beenCompany or, in the case of an unincorporated entity, a met, the Agency Administrator shall terminate the reviewstatement of personal assets from its bank or lender proceeding and suspension from CASS and notify theconfirming legal ownership of the net assets;



Agent, all Members and, where applicable, ISS Manage- in an Agent which is presently under suspension orment accordingly; pending action of any kind by the Agency Commissioner

unless, based upon investigation and information and2.4.8 when the financial position of an Agent is subject facts available, it is determined that the applicant can beto review by the Agency Commissioner, and the Agent is relied upon to adhere to the terms of the Cargo Agencyunable to meet the financial criteria set by the General Agreement;Assembly and contained in the Handbook, the AgencyCommissioner shall take normal business fluctuations into 2.8.3 all material statements made in the applicationaccount and provide the Agent with a reasonable period shall be accurate and complete;of time to meet those criteria.

2.9 no person shall be registered or retained as an2.4.9 notwithstanding the provisions contained within Agent if a substantial portion of the air transportation,paragraphs 2.4.4(b), an Agent may satisfy the require- which such Person sells and/or handles, is in relation toment to provide additional financial support under section goods owned by such Person.2.4.4 through any type of security accepted by theAgency Administrator from time to time.

2.5 LICENCE TO TRADEwhere officially required, the applicant must be in pos-session of a valid licence to trade. Suspension or with-drawal of this licence shall constitute grounds for theAgency Administrator to suspend the Agent from CASSand initiate a review of the Agent in accordance withResolution 811e.

2.6 NAME2.6.1 the applicant must not have a name which is

2.6.1.1 the same as, or misleadingly similar to that of anIATA Member or IATA, or

2.6.1.2 the same as that of another IATA Cargo Agentin the same country;

2.6.2 the place of business must not be identified as anoffice of a Member.

2.7 ETHICAL BUSINESS PRACTICESthe applicant and those who direct its operations, shallnot have been found guilty of wilful violations of fiduciaryobligations incurred in the course of business.

2.8 PRIOR DEFAULT2.8.1 the applicant or any Person holding a financial orownership interest in the applicant, or the manager whoexercises daily supervision over the operation of theAgent, shall not have been involved in the financialmanagement of an Agent which has been removed fromthe Cargo Agency List on grounds of default unless,based upon investigation and all information and factsavailable, it is determined that such applicant, Person ormanager did not participate in the acts or omissions thatcaused such default, or that the applicant can be reliedupon to adhere to the terms of the Cargo AgencyAgreement;

2.8.2 the applicant or any person who is a director of orwho holds a financial interest or a position of manage-ment in the applicant shall not have been a director of orhad a financial interest or held a position of management



3.3.3.2 legal or registered address,Section 3—Proceduresaddress of operational premises,mailing address,e-mail address,3.1 PROCESSING OF APPLICATIONSbranch location address(es) where applicable,

3.1.1 upon request, the Agency Administrator shall3.3.3.3 date of registration,supply each prospective applicant with a copy of the

Handbook (at a nominal charge) containing these Rules3.3.3.4 IATA numeric code and location identifier(s),and other relevant information and guidance.

3.3.3.5 named Airport(s) in adjacent country(ies), if3.1.2(a) an applicant which wishes to be included on theapplicable;Cargo Agency List as an Agent shall forward to the

Agency Administrator a completed application in the form 3.3.4 for the purpose of these Rules, a Person's nameprescribed accompanied by such documents as set forth shall be deemed to be included on the Cargo Agency Listin the Handbook and by fees covering the following: from the date when such Agreement is entered into untilthe date when it is terminated.3.1.2(a)(i) registration fee; and

3.1.2(a)(ii) application fee which is non-refundable; and 3.4 APPOINTMENT OF AGENT3.1.2(a)(iii) the first annual agency fee; and

3.4.1 Manner of Appointment3.1.2(a)(iv) a legal investigation fee, where the applicantis a trust entity; a Member may appoint an Agent which is on the Cargo

Agency List in the following manner:3.1.2(b) the Agency Administrator shall process theapplication in accordance with the procedures established 3.4.1.1 by depositing with the Agency Administrator aby the Cargo General Assembly in Paragraph 3.8 of this statement of general concurrence for the appointment ofSection, and shall be empowered to register the applicant all Agents. The Agency Administrator shall from time toor reject such application. time publish in the Handbook, a list of Members having

deposited such a statement of general concurrence,

3.2 REJECTION 3.4.1.2 alternatively, a Member may inform such Agent,in writing with copy to the Agency Administrator, that such

a rejected applicant may, within 30 calendar days of the Member specifically concurs in its appointment as andate of the Agency Administrator's notice, request recon- Agent;sideration of the decision by the Agency Administrator ormay invoke the procedures for review of the Agency 3.4.2 Effective DateAdministrator's action by the Agency Commissioner.

such appointment(s) shall be effective as follows:

3.3 ACTION FOLLOWING APPROVAL 3.4.2.1 as to those Members who have deposited astatement of general concurrence, immediately uponOF APPLICANTinclusion of the Agent on the Cargo Agency List, or as

3.3.1 if the Agency Administrator decides the applicant from the date the statement is deposited if such date ishas shown that it meets the qualifications, the Agency subsequent to that of the Agent's inclusion on the CargoAdministrator shall register the applicant and enter it on Agency List,the Cargo Agency List;

3.4.2.2 as to any other Member, as of the date stated as3.3.2 the Director General, acting on behalf of Members the effective date in such Member's specific concurrencedesiring to appoint an Agent shall execute a Cargo which shall not be earlier than the date when the AgentAgency Agreement with each Person registered as an was included on the Cargo Agency List.Agent in accordance with these Rules. The AgencyAdministrator shall promptly notify all Airlines of the

3.5 TERMINATION OF INDIVIDUALnames of parties executing Cargo Agency Agreementsand the dates of such Agreements; APPOINTMENT3.3.3 the Agency Administrator shall maintain, publish any Member having appointed an Agent may cancel suchand circulate from time to time, a Cargo Agency List of all appointment by so notifying the Agent in writing.Persons with whom the Director General has entered intoa Cargo Agency Agreement in accordance with Subpara-

3.6 DELIVERY OF AIR WAYBILLSgraph 3.3.2 of this Paragraph which will contain thefollowing minimum information: BY MEMBERS3.3.3.1 name of Agent, the provision of Air Waybills shall be at the option of the

Member. The Member may, also at its option, authorisethe Agent to issue on the Member's behalf,



Neutral Air Waybills in conformity with the provisions of 3.8.7 the applicant shall be notified promptly in writing ofResolution 600a. the Agency Administrator's action and in the event of

rejection shall be given clear reasons why the applicationfailed;

3.7 CAPACITY AND INDEMNITY3.8.8 a rejected applicant may seek redress pursuant to

the Director General, the Agency Administrator, the Paragraph 3.2 of this Section;Agency Commissioner and ISS Management, in per-forming any action pursuant to these Rules, to Resol- 3.8.9 a Member filing evidence pursuant to Subpara-utions 851, 853 and their Attachments, and to any other graph 3.8.4 of this Paragraph may, if the applicantapplicable Resolutions, act not as principals but as agents concerned is approved, request reconsideration of thefor the Members concerned. Members appointing Agents decision by the Agency Administrator or may request aundertake to indemnify IATA, its officers, employees and review of the Agent on the grounds specified in theother appointees against any liability (including liability for protest made under Subparagraph 3.8.4 of this Para-legal costs) for any action taken or omitted in good faith in graph. In the latter instance, the Agency Administratorthe performance of their functions under these Rules shall initiate a review by the Agency Commissioner. The(other than functions performed pursuant to Agency Administrator shall notify the Agent of the requestResolution 801r, Section 2). Members participating in a for the review and the grounds upon which it shall beCargo Accounts Settlement System (CASS-Export) or in based and shall invite the Agent to submit rebuttal ora CASS Import and Terminal Charges (CASS-ITC) supplementary information to the Agency Commissioner,undertake to indemnify IATA, its officers, employees and with copy to the Agency Administrator, bearing on theother appointees against liability (including liability for allegations upon which the protest was filed.legal costs) for any action taken or omitted in good faith inthe performance of their functions with respect to such

3.9 CASS AIRLINE SEPARATEsystem under Resolutions 851, 853 and their Attach-ments, and under Resolution 801r, Section 2, as REQUIREMENTS FOR FINANCIALapplicable. SECURITY AFTER ACCREDITATION

(i) Recognizing that IATA is mandated to conduct3.8 APPLICATION PROCEDURES financial assessments of Agents who hold Accreditation in

accordance with Local Financial Criteria and, when appli-3.8.1 The submitted application shall be accompanied cable, may require a financial security.by financial statements as required under Section 2,Paragraph 2.4 of these Rules; (ii) In certain jurisdictions, the Local Financial Criteria

may require the imposition of an industry bank guarantee3.8.2 when the application is received by the Agency or financial security (an “Industry Financial Security”); theAdministrator he shall promptly consider whether such amount of such Industry Financial Security is calculatedapplication is complete. If any of the required information on an Agent’s CASS settlements.or fees have not been included with the application theAgency Administrator shall so inform the applicant; (iii) Members participating in the Cargo Agency

Program should not request a separate duplicate financial3.8.3 if the Agency Administrator finds the application is security from an Agent covering those same CASScomplete, he shall publish promptly to Members in a settlements. Any Member, however, that does maintainmonthly listing that such application has been received; individual and bilateral financial securities covering

such CASS settlements should notify IATA and will be3.8.4 any Member may within 30 days of publication ofexcluded from participation in the Industry Financialsuch information, file evidence with the Agency Adminis-Security.trator indicating the grounds why, in that Member's

opinion, the applicant does not meet the qualifications to (iv) In the event that a Member considers the IATAbecome an Agent. The Agency Administrator shall inform Industry Financial Security inadequate, the Carrier shouldthe applicant that such protest has been made and invite appeal to its Cargo Executive Council for review of theresponse; Local Financial Criteria.3.8.5 the Agency Administrator may arrange for at leastone independent inspection report to assist in determiningwhether the applicant meets the qualifications necessaryto become an Agent;

3.8.6 the Agency Administrator shall consider eachapplication and supporting information and any otherinformation brought to his attention and decide within45 days of the date of publication if the applicant meetsthe qualifications to become an Agent;



Section 4—Commission/Remuneration Section 5—Change of Ownership, LegalStatus, Name or AddressCommission and/or Remuneration for the sale and hand-

ling of international air cargo transportation shall beagreed bilaterally between the parties. 5.1 NOTIFICATION OF CHANGES

notification with respect to changes of ownership, legalstatus, name or address of the Agent shall be given to theAgency Administrator prior to the change and processedin accordance with the provisions of this Section; providedthat when an Agent undergoes a change of ownership orstatus which also includes a change of name or address,all changes shall be notified by the Agent in a singlenotice of change and actioned by the Agency Adminis-trator as one application.

5.2 PROCESSING OF CHANGES5.2.1/5.2.1.1 the following changes of ownership shallrequire the execution of a new Cargo Agency Agreement,and shall be processed in accordance with Paragraph 5.3of this Section:

5.2.1.1(a) in the case of a sole owner, partnership orother unincorporated firm:

5.2.1.1(a)(i) the transfer of an interest in the Agentwhich has the effect of transferring control of the Agent toa Person in whom it was not previously vested,

5.2.1.1(a)(ii) the admission or withdrawal of a partner,

5.2.1.1(b) in the case of a corporation, the disposal ofthe Agent's business and its acquisition by a Person whois not an Agent;

5.2.1.2 the following changes of ownership in a corpor-ation shall not require the execution of a new CargoAgency Agreement, and shall be processed in accord-ance with Paragraph 5.4 of this Section:

5.2.1.2(a) a reduction of capital,

5.2.1.2(b) the disposal or acquisition by any Person ofstock representing 30% or more of the total issued sharecapital of the Agent,

5.2.1.2(c) any other transfer of stock that has the effectof vesting the control of the Agent in a Person in whom itwas not previously vested, whether by means of a singletransaction or as the result of a series of transactions,over a period of not more than three years.

5.2.2 the following changes of ownership and statusshall require the execution of a new Cargo AgencyAgreement, and shall be processed in accordance withParagraph 5.3 of this Section:

5.2.2.1 in the case of a sole ownership, partnership orother unincorporated firm, the incorporation of the Agent;

5.2.2.2 in the case of a corporate body:

5.2.2.2(a) the transformation of the Agent into a partner-ship or other unincorporated firm,



5.2.2.2(b) any change which reduces the liability of any Agency Agreement. The Agency Administrator shall notifyPerson who was previously liable directly or indirectly, for all Airlines of the execution of the provisional agreementthe debts of the corporation. and on receipt of such notice Airlines may do business

with the transferee as if he were an Agent.5.2.3 the following other changes shall be processed inaccordance with the appropriate Paragraph of this Sec-tion as indicated: 5.4 CHANGES NOT REQUIRING

A NEW AGREEMENT5.2.3.1 death of sole owner or of a member of apartnership or other unincorporated firm—Paragraph 5.9; when an Agent proposes to effect a change of ownership

as described in Subparagraph 5.2.1.2 of this Section:5.2.3.2 death of stockholder—Paragraph 5.10;5.4.1(a) the Agent shall give the Agency Administrator5.2.3.3 change of name—Paragraph 5.11; notice of the proposed change in the form ofAttachment ‘A’ to these Rules at least 30 days before the5.2.3.4 change of address—Paragraph 5.12.change is to be effected. The Agent shall also provide acurrent financial statement as required under Section 2 ofthese rules. In the event where the Agent is unable to5.3 CHANGES REQUIRING NEWprovide documents deemed necessary to conductAGREEMENTFinancial Review, then the change may still be pro-cessed, if the Agent provides a Financial Security equival-when an Agent proposes to effect a change of ownershipent to its Sales at Risk. On receipt of the notice, theand/or status as described in Subparagraph 5.2.1.1 orAgency Administrator shall:Paragraph 5.2.2 of this Section:

5.4.1(a)(i) bill the Agent for a change of ownership fee5.3.1 the Agent (‘the transferor’) and the proposed newand, where applicable, for a legal investigation fee, asowner (‘the transferee’) shall jointly give the Agencyprovided in Subparagraphs 12.1.1.2, 12.1.1.4 andAdministrator notice of the proposed change in the form12.1.1.5 of Section 12 of these Rules, andas prescribed by Attachment ‘A’ to these Rules at least

30 days before the change is to be effected. At the same 5.4.1(a)(ii) publish promptly to Members in a monthlytime the transferee shall submit an application for ap-listing that such a notice has been received;proval and inclusion in the Cargo Agency List in accord-

ance with Section 3 of these Rules and the application 5.4.1(b) any Member may within 30 days of publicationshall be considered and dealt with in accordance with the of such information, file evidence with the Agency Admin-provisions of that Section. The Agent shall also provide a istrator indicating the grounds why, in that Member'scurrent financial statement as required under Section 2 of opinion, the Agent does not meet the qualifications tothese rules. In the event where Agent is unable to provide remain an Agent. The Agency Administrator shall informdocuments deemed necessary to conduct Financial Re- the Agent that such protest has been made and inviteview, the change may still be processed, if the Agent response;provides a Financial Security equivalent to its Sales atRisk. 5.4.2 on receipt of a notice of change in time to enable

the Agency Administrator to process the change, the5.3.2 on receipt of a notice of change and a duly Agency Administrator shall give provisional approval ofcompleted application in time to enable the Agency the change unless the notice reveals or the AgencyAdministrator to process the application, the Agency Administrator has reason to believe that the Agent shouldAdministrator shall execute a provisional Cargo not be retained because it does not meet one or more ofAgency Agreement with the transferee unless the the requirements of Section 2 of these Rules. Neverthe-application reveals or the Agency Administrator has less if prior to final decision on the change the Agentreason to believe that the application should be disap- eliminates the grounds for disapproval to the satisfactionproved because the transferee does not meet one or of the Agency Administrator, the Agency Administratormore of the requirements of Section 2 of these Rules. shall give provisional approval of the change;Nevertheless if prior to the final decision on theapplication the transferee eliminates the grounds for 5.4.3 the provisional approval of the change shall takedisapproval to the satisfaction of the Agency Adminis- effect from the date when the change takes place and thetrator, the Agency Administrator shall execute a pro- Agency Administrator shall notify all Airlines accordingly.visional Cargo Agency Agreement with the transferee;

5.3.3 the transferee's provisional Cargo Agency Agree- 5.5 LACK OF PROVISIONALment shall take effect from the date when the change of AGREEMENT OR APPROVALownership and/or status takes place. The transferor'sCargo Agency Agreement shall terminate as of the date when pursuant to Subparagraph 5.3.2 or 5.4.2 of thiswhen the change of ownership and/or status takes place, Section, the Agency Administrator is unable to execute awithout prejudice to the fulfilment of all obligations provisional Cargo Agency Agreement or to giveaccrued prior to the date of termination; provisional approval as at the date of the change, the

Agency Administrator shall notify all Airlines and ISS5.3.4 a provisional Cargo Agency Agreement shall be in Management accordingly.the same form and have the same effect as a Cargo



of the review. If the Agency Commissioner confirms the5.6 FINAL APPROVAL BY AGENCYdisapproval, the transferee or Agent may request reviewADMINISTRATORof such decision by arbitration pursuant to Section 11 ofthese Rules in which case the disapproval action shall5.6.1 in addition to any action taken by the Agencycontinue to be stayed until notification of the arbitrationAdministrator under Paragraphs 5.3 and 5.4 of thisaward;Section he shall obtain from such source and in such

manner as he may deem appropriate a report on the 5.7.3 if the transferor or the Agent as the case may betransferee or Agent, as the case may be, indicatingnotifies the Agency Administrator that the change ofwhether the requirements set out in Section 2 of theseownership has been revoked and the Agent restored in allRules are satisfied;respects to its previous ownership, the Agency Adminis-trator shall reinstate the Agent's Cargo Agency Agree-5.6.2(a) if, the report shows that the said requirementsment and, when applicable, reinstate credit facilities andare satisfied, and no protest has been received from anotify the Agent and all Airlines accordingly.Member within 30 days following notice from the Agency

Administrator of the proposed change, the Agency Admin-istrator shall: 5.8 UNDERTAKING BY TRANSFEREE5.6.2(a)(i) in case of a change as described in Subpara-

except in case of change described ingraph 5.2.1.1 or in Paragraph 5.2.2 of this Section, notifySubparagraph 5.2.1.2 of this Section:the transferee that the provisional Cargo Agency Agree-

ment shall cease to be provisional and shall become a 5.8.1 every application for approval shall be ac-Cargo Agency Agreement, companied by an undertaking by the transferee to accept

joint and several liability with the transferor for any5.6.2(a)(ii) in case of a change as described in Subpar-outstanding obligations of the transferor under its Cargoagraph 5.2.1.2 of this Section, notify the Agent that theAgency Agreement as of the date when the transfer ofprovisional approval of the change shall cease to beownership takes place; andprovisional and shall become a full approval;5.8.2 in cases where the transferor is employed by or5.6.2(b) The Agency Administrator shall notify all Air-retains a financial or beneficial interest directly orlines accordingly and, when required, make any necess-indirectly in the Agent after the change of ownership, theary amendment to the Cargo Agency List.application shall be accompanied by an undertakingby the transferee to accept responsibility for any violationby the transferor of its Cargo Agency Agreement which5.7 EFFECT OF DISAPPROVALmay have occurred within a period of two years immedi-

5.7.1(a) if the Agency Administrator is unable to execute ately prior to the change of ownership as if sucha Cargo Agency Agreement with a transferee or to give violation were a violation of the transferee's Cargofinal approval of a change to an Agent, as the case may Agency Agreement.be, he shall promptly notify the transferee or Agent andshall, simultaneously:

5.9 DEATH OF A SOLE OWNER OR OF A5.7.1(a)(i) in case of a change as described in Subpara- MEMBER OF A PARTNERSHIP OR OTHERgraph 5.2.1.1 or in Paragraph 5.2.2 of this Section, by UNINCORPORATED FIRMnotice to the transferor confirm that its Cargo AgencyAgreement terminated on the date when the change of 5.9.1 in the event of the death of the sole owner of anownership took place, and by notice to the transferee, Agent, or of a member of a partnership or other unincor-terminate the provisional Cargo Agency Agreement, if porated firm, the Agent shall promptly advise the Agencyexecuted, Administrator who shall suspend the Agent from CASS

and notify all Airlines. In order to preserve the goodwill of5.7.1(a)(ii) in case of a change as described in Subpar- the Agent as far as possible, the Agency Administratoragraph 5.2.1.2 of this Section, by notice to the Agent may, at the request of the person entitled to represent thewithdraw a provisional approval that has been given and decedent's estate (in the case of a sole ownership) or ofterminate the Cargo Agency Agreement; the remaining member of the partnership or other unincor-

porated firm enter into a temporary Cargo Agency5.7.1(b) in all such notices the Agency AdministratorAgreement with the requesting party, and withdraw theshall give the reasons for his action and notify allsuspension from CASS. The temporary Cargo AgencyAirlines accordingly. A disapproved transferee or AgentAgreement shall be in the same form and have the samemay within 30 days of the Agency Administrator's noticeeffect as a Cargo Agency Agreement except that:request reconsideration of the decision by the Agency

Administrator or invoke the procedures for review of 5.9.1.1 if the Agency Administrator at any time hasthe Agency Administrator's action by the Agency reason to believe that the financial situation of the estate,Commissioner; partnership or other unincorporated firm is unsatisfactory,

he shall suspend the Agent from CASS and request a5.7.2 upon request for reconsideration by the Agencyreview of the Agent by the Agency Commissioner andAdministrator or for review by the Agency Commissioner,notify the Agent and all Airlines accordingly;the disapproval action shall be stayed and the status quo

ante restored pending the result of the reconsideration or



5.9.1.2 if prior to the date of the review the estate or the provisions of Paragraphs 5.4, 5.5, 5.6 and 5.7 of thispartnership or other unincorporated firm submits Section shall apply.evidence of a satisfactory financial situation, the AgencyAdministrator shall withdraw his request for review and

5.11 CHANGE OF NAMEthe suspension from CASS and shall notify the Agent andall Airlines;

when an Agent changes its name, such Agent shallpromptly notify the Agency Administrator of the new5.9.1.3 if the matter proceeds to review and the Agencyname, supplying documentary proof from the CorporateCommissioner finds that the financial situation of theAffairs Office of ownership of the said name. The Agencyestate, partnership or other unincorporated firm so war-Administrator shall notify all Airlines of the new name andrants, he shall direct that the temporary Cargo Agencyrecord the new name on the Cargo Agency List and in theAgreement be terminated. The Agency Administrator shallCargo Agency Agreement. If the Agency Administratorremove the Agent from the Cargo Agency List and notifydisapproves the application he shall initiate a review bythe Agent and all Members accordingly. Upon receipt ofthe Agency Commissioner.such notice, Members shall take the same action as

required on removal of an Agent from the Cargo AgencyList; 5.12 CHANGE OF ADDRESS5.9.2 if the person entitled to represent the estate of the 5.12.1 where an Agent changes its address from thatdecedent proposes to transfer or to confirm the transfer of

shown on the Cargo Agency List, such Agent shallthe decedent's interest in the Agent to an heir, legatee orpromptly notify the Agency Administrator who shall soother person, or notifies that the decedent's interest isadvise all Airlines. Authority to act as an Agent shallwithdrawn from the partnership or other unincorporatedcontinue to apply to the new address;firm, such transfer or withdrawal shall be deemed a

change of ownership for purposes of this Section. The 5.12.2 where an Agent moves from or ceases to operatesignatory of the temporary Cargo Agency Agreement and at the sales office and/or handling facilities that werethe transferee shall jointly give notice to the Agency inspected in the course of processing its application forAdministrator as required under Subparagraph 5.3.1 of registration, such Agent shall as far in advance asthis Section and thereafter the provisions of Para- possible but in any case before effecting the move, notifygraphs 5.3, 5.5, 5.6, 5.7 and 5.8 of this Section shall the Agency Administrator of the new address. Theapply; Agency Administrator may obtain an inspection report of

the new premises and shall notify all Members of the5.9.3 subject to earlier termination under the provisionsproposed new address. If no protest is received from anyof Subparagraph 5.9.1 or 5.9.2 of this Paragraph, aMember within 30 days of such notice and if the inspec-temporary Cargo Agency Agreement with the representa-tion report is favourable, the new premises shall betive of the estate of a deceased sole owner shalldeemed to be approved. If the change is protested by anyterminate if such representative ceases to carryMember within such period or if the investigation report ison the Agent's business at the address covered by theunfavourable, the new premises shall not be approved byAgreement.the Agency Administrator and the matter shall be referredto the Agency Commissioner;

5.10 DEATH OF STOCKHOLDER 5.12.3 where an Agent opens, closes, or changes theaddress of a branch office, he shall advise the Agency5.10.1 in the event of the death of a stockholder holdingAdministrator so that he may amend the Cargo Agency30% or more of the total issued stock of a corporate bodyList.(or in whom control of the Agent is vested), the Agent

shall promptly advise the Agency Administrator who shallnotify all Airlines accordingly and request the Agent to 5.13 LATE NOTIFICATION OR ABSENCEsubmit curpent financial statements:

OF NOTIFICATION OF CHANGE5.10.1.1 if the financial situation of the Agent is found to

5.13.1 if the notification and, when required the com-be satisfactory, the Agent may continue to do businesspleted application in respect of a change of ownership orwith Airlines as a registered Agent,status is not received by the Agency Administrator or is

5.10.1.2 if the financial situation of the Agent is found to received after the change has taken place, the Agencybe unsatisfactory, the Agency Administrator shall suspend Administrator shall remove the Agent from the Cargothe Agent from CASS and request a review of the Agent Agency List and notify the transferor (in the case ofby the Agency Commissioner and notify the Agent and all changes pursuant to Subparagraph 5.2.1.1 or to Para-Airlines accordingly; graph 5.2.2 of this Section) or the Agent (in the case of

changes pursuant to Subparagraph 5.2.1.2 of this Sec-5.10.2 if the person entitled to represent the decedent's tion) that its Cargo Agency Agreement is terminated as ofestate proposes to transfer or to confirm the transfer of the date of the change. The Agency Administrator shallthe decedent's interest in the Agent to an heir, legatee notify all Airlines accordingly and the provisions of Sub-or other person, such transfer shall be deemed a change paragraph 10.4.1 of Section 10 of these Rules shallof ownership for purposes of this Section. The Agent shall apply. The application from the transferee, if any, shall begive notice to the Agency Administrator as required under processed in accordance with the provisions of Section 3Subparagraph 5.4.1(a) and 5.4.1(b) of this Section and of these Rules;



5.13.2 failure to notify the Agency Administrator of a Section 6—Review of Agentschange of name or address shall be grounds to suspendthe Agent from CASS pending review by the Agency The matters under the purview of the Agency Com-Commissioner. missioner are set out in Resolution 811e as are the

procedures for conducting reviews.



Section 7—Collection of Funds; Section 8—Air Waybill Transmittals,Reporting and Remitting Directly to Billings, Remittances and Collections,Members (not applicable in Australia) Defaults (under Cargo Accounts

Settlement System—CASS-Export)The procedures regarding reporting and remitting directlyto Members are set forth in Resolution 801r. The procedures regarding reporting and remittance under

the CASS-Export are set forth in Resolution 801r.



Section 9—Consequences of Default Section 10—Measures Affecting anAgent's StandingThe procedures regarding the consequences of default

are set forth in Resolution 801r.10.1.1 Withdrawal by Agentan Agent may voluntarily relinquish its registered status atany time by giving advance notice in writing to the AgencyAdministrator who shall notify all Airlines. The notice willstate an effective date of withdrawal, without prejudice tofulfilment by the Agent and each of the Airlines having theAgent under appointment, of all obligations accrued up tothe date of withdrawal from the Cargo Agency List;

10.1.2 In the event an Agent voluntarily relinquishes anyAirline's appointment it shall so notify the Airline in writing.

10.2 REMOVAL BY AGENCYADMINISTRATORthe Agency Administrator may, in accordance with theprovisions of these Rules, remove for cause an Agentfrom the Cargo Agency List by giving notice in writing tothe Agent to take effect in accordance with these Rules.Such removal shall be without prejudice to fulfilment bythe Agent and each of the Airlines having the Agent underappointment of all obligations accrued up to the date ofremoval from the Cargo Agency List.

10.3 NOTICE OF SUSPENSIONBY AGENCY ADMINISTRATORwhen an Agent is suspended for cause under theprovisions of these Rules, the Agency Administrator shallgive notice thereof in writing to the Agent. The suspen-sion will take effect from the time specified in the writtennotice.

10.4 EFFECT OF REMOVAL ORSUSPENSION OR REPRIMAND

10.4.1 Removal

when notice has been served by the Agency Adminis-trator that an Agent is to be removed from the CargoAgency List:

10.4.1.1 The Agency Administrator shall by notice to theAgent terminate the Agent's Cargo Agency Agreementand so notify Airlines that an immediate accounting andsettlement of monies due will be required,

10.4.2 Suspension

when notice has been served by the Agency Adminis-trator that an Agent is to be suspended:

10.4.2.1 the Agency Administrator shall so notify Airlinesthat, in all respects the provisions of these Rules and ofother applicable Resolutions continue to apply to theAgent during the period of suspension;



10.4.3 Reprimand Section 11—Review by Arbitrationat Agent's Requestwhen a reprimand is issued to an Agent under any of the

provisions of these Rules, the Agency Administrator shallrecord it against the Agent and notify the Agent that this 11.1 RIGHT TO ARBITRATION REVIEWhas been done.

any Agent which considers itself aggrieved by a decisionof the Agency Commissioner (‘the Commissioner’) under10.5 OTHER MEASURES AFFECTING Resolution 811e shall have the right to have the decisionOPERATION OF AGENT reviewed by arbitration in accordance with the followingprocedure (hereafter in this Section the term ‘Agent’ iswhen an Agent is declared bankrupt, placed in receiver- used to designate both an aggrieved Agent and anship or judicial administration, goes into liquidation or applicant seeking review by arbitration, except where thebecomes subject to any other similar legal procedure context specifies otherwise).affecting its normal operation suspend the, the Agency

Administrator shall, when allowed by the provisions ofapplicable law in the Agent's country of operation, 11.2 APPLICATION PROCEDUREsuspend the Agent from CASS and initiate terminationproceedings in accordance with its Cargo Agency the Agent shall send written notice to the Agency Admin-Agreement. istrator advising of its wish to have the decision reviewed

by arbitration. The notice is to reach the Agency Adminis-trator within 30 days of the date the decision was sent to10.6 LICENCE TO TRADE the Agent. Thereafter the Agency Administrator shalldispatch to the Agent a form of Request for Arbitrationin addition to actions affecting an Agent's standing which and shall notify all Airlines that the Agent has requestedmay be taken pursuant to these Rules, the application of arbitration.the Cargo Agency Agreement to an Agent and the

capacity of such Agent to do business with Airlines maybe affected by termination, suspension or other condition 11.3 SETTING UP OF ARBITRATIONrelating to the Agent's licence to trade (where this is BOARDofficially required) imposed by the government authoritiesof the place where the Agent is situated. In such case, 11.3.1/11.3.1.1(a) the Agent may elect arbitrationthe Agency Administrator shall promptly notify all Airlines, before:with copy to the Agent, of the effects of such governmentaction. 11.3.1.1(a)(i) a sole arbitrator appointed by mutual

agreement within 20 days of the date of dispatch to theAgent of the form of Request for Arbitration; (failing such10.7 FORCE MAJEURE agreement, the nomination shall be made by the Presi-dent of the International Chamber of Commerce), orThe Agent shall not be liable for delay or failure to comply

with the terms of the Cargo Agency Agreement to the 11.3.1.1(a)(ii) a sole arbitrator appointed by the Presi-extent that such delay or failure (i) is caused by any act of dent of the International Chamber of Commerce, orGod, war, natural disaster, strike, lockout, labor dispute,work stoppage, fire, third-party criminal act, quarantine 11.3.1.1(a)(iii) an Arbitration Board composed of threerestriction, act of government, or any other cause, members as provided in Subparagraph 11.3.1.2 of thiswhether similar or dissimilar, beyond the reasonable Paragraph;control of the Agent, and (ii) is not the result of the

11.3.1.1(b) in any event the Agent shall complete, signAgent's lack of reasonable diligence (an ‘Excusableand return the form of Request for Arbitration so as toDelay’). In the event an Excusable Delay continues forreach the Agency Administrator within 30 days of itsseven days or longer, the Agency Administrator shalldispatch to the Agent. On such form the Agent shallhave the right, at its option, to terminate this Agreementindicate its choice of (i), (ii) or (iii) above. Where itby giving the Agent whose performance has failed orchooses arbitration before a three-member Arbitrationbeen delayed by the Excusable Delay at least thirty days'Board, the Agent shall enter the name of an arbitratorprior written notice of such election to terminate.acceptable to it and willing to act as such; the form shallbe accompanied by a certified cheque or banker's draftfor US$750 (or the acceptable equivalent) where a solearbitrator has been chosen, or for US$1,000 (or theacceptable equivalent) where a three-member ArbitrationBoard has been chosen, as deposit on account of anycosts that may become payable by the Agent;

11.3.1.1(c) upon receipt of documentation from theAgent and IATA, and prior to holding the hearing, theArbitrator(s) may require the Agent and IATA to postcertified cheques in an amount determined by theArbitrator(s), in US dollars or the acceptable equivalent, to



cover the estimated costs of the arbitration. Upon 11.5 SCOPE OF REVIEWnotification of the Board's award, any monies so posted,and in excess of the arbitration costs, shall be refunded to 11.5.1 review by the Arbitration Board shall be appellateone or other or both parties, as appropriate. and not de novo. The Board shall affirm the decision

under review unless it finds and concludes that such11.3.1.2 within 20 days of receipt by the Agency Admin- decision is deficient in one or more of the followingistrator of the form of Request for Arbitration completed respects:by the Agent electing arbitration before a three-memberBoard together with a certified cheque or banker's draft, 11.5.1.1 it is not supported by substantial evidence;the Agency Administrator shall nominate an arbitrator and

11.5.1.2 it contains error of applicable law;the two arbitrators so nominated shall nominate a thirdwho shall act as chairman of the Arbitration Board. If the 11.5.1.3 it is arbitrary or capricious;third arbitrator has not been so nominated within 20 daysafter the nomination of the second arbitrator, the Agency 11.5.1.4 it is not in accordance with the terms of theAdministrator shall request the President of the Inter- Resolution under which it was taken;national Chamber of Commerce to nominate the thirdarbitrator; 11.5.1.5 the penalty is inappropriate, inadequate or

excessive;11.3.1.3 the expression ‘Arbitration Board’ shall mean asole arbitrator or a three-member Arbitration Board nomi- 11.5.2 additionally, evidence may be considered whichnated pursuant to Subparagraphs 11.3.1.1 and 11.3.1.2 is available to the Arbitration Board but which for goodof this Paragraph. cause could not be presented to the Commissioner.

11.3.2 in the event of the resignation or incapacity of anarbitrator, the persons appointing such arbitrator shall, 11.6 AWARDwithin 30 days of the date when the Agency Administratoris notified of such resignation or incapacity, appoint a 11.6.1 in the event the Arbitration Board does not affirmsubstitute. the decision under review, it shall either direct action

upon the Agent in accordance with the Board's findings,or refer the matter to the Commissioner for action

11.4 CONDUCT OF PROCEEDINGS consistent with the Board's decision;

11.4.1 the Arbitration Board shall hold the hearing 11.6.2 the Arbitration Board shall direct that costs of thein the country where the Agent is registered or for which Arbitration Board shall be borne by the Agent if thethe application for registration was made, as applicable, decision under review is affirmed, shall be borne by IATAand within 1,000 kilometres of the Agent's address, if the Commissioner's decision is reversed, or shall beunless otherwise agreed by the Agent and the Agency apportioned between the Agent and IATA in such mannerAdministrator; as the Arbitration Board shall decide if the decision is

modified. Nevertheless, if there are special circumstances11.4.2 the Arbitration Board shall publish its award in warranting a different award as to such costs, thewriting not later than 60 days after appointment of the Arbitration Board shall be empowered to direct that theychairman or of the sole arbitrator, provided that this be borne by the parties in such manner as it considersperiod may be extended by or with the agreement of the equitable. Costs of legal representation shall be borne byAgent and the Agency Administrator. If the Arbitration the party incurring such costs.Board does not publish its award in writing within suchperiod of 60 days, or within such extended period agreedby the Agent and the Agency Administrator, the Arbi- 11.7 EFFECT AND EFFECTIVE DATEtration Board shall be deemed discharged without re- OF THE AWARDmuneration and the Agency Administrator shall requestthe President of the International Chamber of Commerce 11.7.1 the award of the Arbitration Board shall be finalto appoint a sole arbitrator or another sole arbitrator (in and conclusively binding on the Agent, IATA and allplace of the sole arbitrator discharged) who shall proceed Airlines and shall be complied with in accordance with itsin accordance with the provisions of Subparagraph 11.4.1 terms;of this Paragraph and Paragraph 11.6 of this Section andshall publish his written award within 45 days of the date 11.7.2 the Agency Administrator shall notify the Agent,of his appointment; all Airlines and ISS Management of the award of the

Arbitration Board, which shall take effect, unless the11.4.3 the Arbitration Board shall reach its decision by a Arbitration Board directs otherwise, from a datemajority; the Agency Administrator shall specify in advance;

11.4.4 the Arbitration Board shall permit the parties to 11.7.3 if the award requires the Agent to pay the costsbe heard either in person or by a representative and shall of the Arbitration Board in whole or in part and the Agentreceive any relevant or material probative evidence has not paid such costs within 60 days of the date ofbearing on the matter referred to it; notice given under Subparagraph 11.7.2 of this Para-

graph, the Agency Administrator shall remove the Agent11.4.5 in all other respects the Arbitration Board shall from the Cargo Agency List.settle its own procedures.



Members which have appointed such Agent shall immedi-Section 12—Agency Feesately terminate their agreement with such Agent,

12.4.2 notwithstanding anything to the contrary, where12.1 TYPES OF FEESan Agent has been removed from the Cargo Agency Listpursuant to Subparagraph 12.4.1 above, the Agency12.1.1 the following agency fees, in the amounts deter-Administrator, upon receipt of such overdue fee from themined by the Conference in consultation with the DirectorAgent by 1 March following the 31 December due date,General, shall be payable:shall reinstate such Agent on the Cargo Agency List,

12.1.1.1 a non-refundable application fee; provided he is satisfied that such late payment wascaused by events beyond the Agent's control. Where

12.1.1.2 a registration fee; payment is received after 1 March the Agency Adminis-trator, provided he is satisfied that such late payment was12.1.1.3 an annual agency fee; caused by events beyond the Agent's control, may at hisdiscretion reinstate such Agent on the Cargo Agency List.12.1.1.4 a legal investigation fee where the applicant isIn either event, such Agent shall execute a new Cargoa trust entity;Agency Agreement, and may be required to pay a newapplication fee and/or registration fee at the discretion of12.1.1.5 a fee for processing changes of ownership,the Agency Administrator, and shall then be reinstated onname or address;the Cargo Agency List,

12.1.2 no application for entry as an Agent on the Cargo12.4.3 if an Agent is removed from the Cargo AgencyAgency List shall be considered unless the applicationList, refunds of annual agency fees paid by such Agentfee, the registration fee, the legal investigation fee wherefor the current year shall be made as follows:applicable, and the first annual agency fee have been

received. If the application is rejected, the registration andannual fees shall be returned to the applicant. Removal from Cargo Agency Refund portion of

List between agency fees1 January and 31 March 3/412.2 FIRST ANNUAL AGENCY FEE1 April and 30 June 1/2

the first annual agency fee shall be charged for the 1 July and 30 September 1/4current year at the rate of 1/12th of such fee for each full

1 October and 31 December No Refundcalendar month from the time of entry on the CargoAgency List to the end of such year.

Termination for failure to pay an annual agency fee shallNotwithstanding the above, an annual amount of USD15 not be arbitrable by the Agent.per each IATA Accredited cargo agent shall be providedto FIATA/AFI for the purpose of supporting the global

12.5 USE OF AGENCY FEESIATA/FIATA dialogue process.

Agency fees collected by the Agency Administrator onbehalf of IATA will be expended by the Director General12.3 INVOICINGin accordance with directives given by the Executive

except in respect of the first assessment upon application, Committee of IATA to administer the IATA Agencyannual agency fees for each calendar year shall be paid Programme.not later than 1 December of the preceding year inaccordance with the instructions of the Agency Adminis-trator. Invoices for such fees shall be sent out by theAgency Administrator not later than 1 November of eachyear.

12.4 NON-PAYMENT OF ANNUAL FEES12.4.1 if any Agent fails to pay the annual agency fee by1 December, the Director General shall promptly notifythe Agent in writing that its Cargo Agency Agreement willbe terminated if such fee is not received by 31 December.In the event of failure to make payment by such date, orto place in the hands of the Agency Administrator by suchdate acceptable evidence that the required legal authorityfor such payment has been sought but has not yet beenreceived, the Director General shall promptly transmit tosuch Agent formal notice of termination, and the AgencyAdministrator shall remove such Agent's name from theCargo Agency List, and notify all Members. Thereafter all




TO:Agency Administrator Agent's name, address and numeric codeInternational Air Transport Association

NOTICE OF CHANGE

Pursuant to the provisions of Section 5 of the IATA Cargo Agency Rules we hereby give notice of the following change(s) in thelegal status or ownership of the above named IATA Cargo Agent (Transferor) as a consequence of contractual arrangements ornegotiations:

1. PRESENT STATUS 2. FUTURE STATUS1. Sole Proprietorship/Partnership/Corporation/other

(specify) ........................................... ...........................................2. Name(s) of owner/partners/stockholders in case of

unincorporated firm ........................................... ...........................................3. If corporation list:

(a) issued share capital ........................................... ...........................................name/amount name/amountof shares/% of shares/%

(b) names of owners stock/shares and amountof stock owned by each ........................................... ...........................................

(c) names of all officers and directors ........................................... ...........................................4. Effective date of future status as shown above.5. Legal name, trading name and full address under new ownership.6. If the answer to 5 above represents a change of name or address or both, please give details.7. Will such change affect the management and staffing at such premises?8. Have any of the new owners, officers (directors), managers or any individual having authorization to act or sign on behalf of

such firm been involved in bankruptcy or default proceedings? If so, give details.The Transferor has informed the Transferee of the need to comply with the Cargo Agency Rules if the Transferee wishes to beentered on the IATA Agency Cargo List as a Registered Agent.In accordance with one of the requirements of the Cargo Agency Rules, the Transferee hereby undertakes to accept joint andseveral liability with the Transferor for any outstanding obligations of the Transferor under its Cargo Agency Agreement as at thedate of the transfer of ownership takes place.Where the Transferor is employed by, or retains a financial or beneficial interest, directly or indirectly, in the Agent following thechange of ownership, the undersigned Transferee knows and hereby agrees to accept responsibility for any violation bythe Transferor of his Cargo Agency Agreement which may have occurred within a period of two years immediately prior to thechange of ownership as if such violation were a violation of the Transferee's Cargo Agency Agreement.

.................................................................................... .................................................................................................Authorised signature of Agent (Transferor) Witness

.................................................................................... .................................................................................................Authorised signature of Transferee Witness


Resolution 809—Attachment ‘B’

RESOLUTION 809Attachment ‘B’



Cargo Agency List: Intermediaries participating in theRESOLUTION 809zzSouth West Pacific Cargo Agency Programme shall beincluded in the Cargo Agency List, as defined in Resol-CARGO INTERMEDIARY ution 823. In the context of this agreement, references to

AGREEMENT—AUSTRALIA “the List” shall mean the Cargo Agency List.

Forwarder or Airfreight Forwarder: in the context of thisCAC3(37)809zz (South West Expiry: Indefiniteagreement, an Intermediary which issues air waybills on aPacific) Type: Bprincipal to principal basis, in accordance with Part 2 ofthis agreement, and which reflects its IATA registered

RESOLVED that, the following form of Cargo Intermedi- company name in both the Shipper and Agent boxes onary Agreement is adopted for use by participants in the the air waybill.South West Pacific Cargo Agency Programme, as

Handbook: in the context of this agreement, the Cargooperated in Australia, with an implementation date to beAgents and Intermediaries Handbook—Resolution 809announced by the Agency Administrator:Edition (herein after called “The Handbook”) as publishedfrom time to time.

SOUTH WEST PACIFIC CARGOIntermediary: in the context of this Agreement, a genericAGENCY PROGRAMME—FORMterm for both Agent and/or Forwarder.OF INTERMEDIARY AGREEMENT

AN AGREEMENT National Law: means the laws of Australia.

AN AGREEMENT made this day of Parties: means the Carrier and the Intermediary.20

South West Pacific General Assembly: The bodyBETWEEN each IATA Member (‘the Carrier’), rep- empowered by Resolution 809 to make final decisions onresented by the Director General of IATA (‘the Director certain provisions of the Cargo Agency Programme in theGeneral’) or his authorised representative acting for and South West Pacific;on behalf of the Carrier, AND (‘the Agent’

1.2 if not defined herein, the terms and expressionsin Part I, ‘the Forwarder’ in Part II, and ‘the Intermediary’used in this Agreement shall, unless the context other-in Part III of this Agreement), having its principal office atwise requires, have the meanings respectively provided inwith respect to the promotion of internationalthe Handbook. In the event of any conflict, contradictionair cargo transportation (‘airfreight’) and/or the handlingor inconsistency between specific provisions of thisand delivery to the Carrier of cargo consignments.Agreement and any provisions incorporated by reference,

WHEREAS: the specific provisions of this Agreement shall prevail;

The commercial environment in which both cargo agentsand freight forwarders operate in Australia is one that PART I. AGENCY RELATIONSHIPrequires an agreement form reflecting an increased rolefor freight forwarders; Purpose of this Part I of the Agreementthe Carrier and the Intermediary (jointly called ‘the The purpose of this Part I of the Agreement is to set outParties’) recognise the need for an agreement that the contractual terms, which are specific to the Carrier/reflects the characteristics of the Australian air cargo Agent relationship. The provisions of this Agreement shallmarket; apply to all Air Waybills completed by the Intermediary in

its capacity as Agent for the Carrier.the terms and conditions governing the relationshipbetween the Parties are set forth in the Resolutions (andother provisions derived there from) contained in the 1. EXECUTIONCargo Agents and Intermediaries Handbook;

1.1 the terms of this Agreement, including any amend-this Agreement does not prevent either of the Parties ments hereto, shall have the same force and effect on thefrom using other distribution channels or methods, either relationship between the Carrier and the Agent, oncewith carriers or intermediaries or with shippers directly created, as though both were named herein and both hadand does not purport to impose exclusivity of dealings on subscribed their names as Parties hereto;the Parties.

1.2 this Agreement shall become effective between theWHEREBY IT IS AGREED AS FOLLOWS: Agent and a Carrier upon appointment of the Agent by

such Carrier in accordance with the provisions of the1.1 Definitions of Terms used in this Handbook. A Carrier may appoint the Agent by means of

individual appointment or by general concurrence;Agreement

Agent: in the context of this agreement, an Intermediarywho acts on behalf of a Carrier in the conducting of AirWaybill transactions in accordance with Part I of theAgreement.


Resolution 809zz

5.4 such monies shall be held by the Agent in trust for2. AGENT'S AUTHORITYthe Carrier or on behalf of the Carrier until satisfactorily

2.1 the authority of the Agent to represent the Carrier accounted for to the Carrier and settlement made inand its products and services under this Agreement shall accordance with the provisions of the Handbook, evenbe specifically limited to that expressly granted herein; though, pursuant to such provisions, the Agent may have

been authorised to retain temporary custody of such2.2 subject to the provisions of this Agreement, the monies;Agent shall represent the Carrier in the sale of airfreight,other than mail, over the services of the Carrier and when 5.5 the Carrier may, subject to applicable currencyauthorised by the Carrier, over the services of other air regulations, designate the currencies in which remittancescarriers with which the Carrier has an interline agreement; are to be made. Unless otherwise instructed by the

Carrier, the Agent shall be entitled to deduct from2.3 with respect to the Carrier's aircraft or route by remittances the applicable commission to which it iswhich any consignment is to be transported and as to any entitled hereunder;service to be furnished by the Carrier, the Agent shallmake only such representations as are authorised in thisAgreement or as may thereafter be authorised by the PART II. AIRFREIGHT FORWARDERCarrier in writing; RELATIONSHIP2.4 the Agent may represent itself on letterheads, adver- Purpose of this Part II of the Agreement andtising, telephone listings and classifications, office signs, Effectivenessand otherwise as an ‘Agent’, ‘Cargo Agent’, or ‘IATACargo Agent’, representing the Carrier, but shall not use The purpose of this Part II of the Agreement is to set outany other designation which would indicate or imply in the mutually agreed framework of working relationsany way that its office is an office of the Carrier; between the Carrier and the Forwarder, so they may

provide the shipper with a complete and integratedservice. A contractual relationship between the Forwarder3. OBLIGATIONS OF AGENT TOWARDSand the Carrier is hereby created.THE CARRIERFurthermore, the provisions of this Agreement shall apply

The Agent shall make known and shall promote the to the Intermediary acting as Forwarder. Upon comingservices of the Carrier in every way reasonably practi- into effect, this Agreement, including any amendmentscable, including the use of display, promotional or pub- thereto, shall have the same force and effect between thelicity material that the Carrier may supply. Carrier and the Intermediary acting as Forwarder as

though they were both named herein and had bothsubscribed their names as parties hereto;4. OBLIGATIONS OF CARRIER

TOWARDS THE AGENT1. SCOPE OF MUTUAL

The Carrier shall furnish the necessary information and REPRESENTATIONdocumentation to enable the Agent to fulfill its undertak-ing, that the completion of Carrier's Air Waybills and this Part II covers those airfreight transactions where thehandling of consignments performed under this Agree- Parties contract with each other as between principals. Inment by the Agent, or by its officers or employees, shall such transactions, the Forwarder's name appears in bothbe in strict compliance with the rates, rules and conditions the Shipper box and the Agent box of the Air Waybill andapplicable to such cargo transportation, as published in the Forwarder acts as a Principal and does not act asthe Carrier's Conditions of Carriage or in its tariffs, agent for the Carrier.timetables, notices, instructions or elsewhere unless oth-erwise agreed in writing between the Parties.

2. FORWARDER'S AUTHORITY5. MONIES DUE BY THE AGENT TO THE 2.1 subject to the provisions of this Agreement, theCARRIER—REMITTANCE Airfreight Forwarder shall be entitled to tender goods to

any Carrier from whom it has received air waybills or air5.1 the Agent shall be responsible for the payment of waybill serial numbers, provided the freight is docu-any and all monies due to the Carrier under this Agree- mented and Ready for Carriage, in accordance with thement resulting from the issuance of any transportation Handbook or the Carrier's specific instructions;documents in the name of the Carrier and/or from thesale of any ancillary services under this Agreement; 2.2 the Forwarder may represent itself as a Forwarder,

Cargo Forwarder, or IATA Cargo Forwarder authorised to5.2 the responsibility for payment pursuant to subpara- use the services of the Carrier, but shall not indicate orgraph 7.1 of Part III shall apply whether or not such imply in any way that its office is an office of the Carrier;monies have been collected by the Agent;

2.3 the Forwarder may consolidate consignments on5.3 such monies, including applicable commission, behalf of a number of different shippers and tender themwhich the Agent is entitled to claim hereunder, are and to the carrier as one single consignment.remain the property of the Carrier;



adhere to any other measures that may be required under3. MONIES DUE BY THE FORWARDERthe applicable IATA Resolutions.TO THE CARRIER—REMITTANCE

3.1 The Forwarder shall be responsible for the payment 3. DANGEROUS GOODSof any and all monies due to the Carrier under thisAgreement resulting from the issuance of any transpor- The Intermediary shall not accept for delivery to a Carrier,tation documents in the name of the Carrier and/or from or tender to the Carrier a shipment consisting of orthe sale of any ancillary services under this Agreement; containing a commodity classified as a Dangerous Goods

(as defined in the current IATA Dangerous Goods Regu-3.2 The responsibility for payment pursuant to subpara-lations), unless the commodity is properly described bygraph 7.1 of Part III shall apply whether or not suchname and is packed, marked and labelled and is inmonies have been collected by the Forwarder;proper condition for carriage by air according to thoseRegulations, and is accompanied by a Certificate in the3.3 the Carrier may, subject to applicable currencyIATA agreed form stating that the commodity is properlyregulations, designate the currencies in which remittancesdescribed by name and is packed, marked and labelledare to be made.and is in proper condition for carriage by air. TheCertificate shall be signed by the person responsible for

PART III. GENERAL PROVISIONS packing, marking and labelling. The Intermediary or thestaff employed by the Intermediary may sign such declar-ation if he has been authorised by the shipper to act onPurpose of this Part III of the Agreementhis behalf to undertake shipper's responsibilities in the

The purpose of this Part III of the Agreement is to preparation, packing, marking and labeling of the consign-set out the general provisions applicable to both Agent ment and has been trained as required in subsection 1.5and Forwarder as intermediaries (generally called of the applicable IATA Dangerous Goods Regulations.“Intermediary”) as specified in Parts I and II of thisAgreement.

4. THE AIR WAYBILL4.1 The Carrier may supply Air Waybills or Air Waybill1. RULES, RESOLUTIONS ANDserial numbers for neutral issuing systems to thePROVISIONS INCORPORATEDIntermediary;IN THIS AGREEMENT4.2 when issuing the Carrier's Air Waybills, electronic1.1 The terms and conditions governing the relationship shipment records and related documents, the Intermedi-between the Parties, as set out herein, are to be ary undertakes that the information entered by the Inter-understood in the context of the contents of the Hand- mediary is correct;book, which are incorporated by reference into this

Agreement and made part hereof; 4.3 the Intermediary shall be responsible for the safecustody and care of Air Waybills and Air Waybill serial1.2 the Director General has provided the Parties with a numbers supplied to the Intermediary for use in ancopy of the Handbook. It contains the rules, regulations, electronic environment, which the Intermediary may useIATA Conference Resolutions, instructions and pro- for the sale of airfreight under this Agreement while theycedures applicable to the Parties' actions under the are in the Intermediary's possession, and shall be respon-present Agreement. The Director General shall provide sible to the Carrier for any damage, loss or expensesthe Parties with subsequent editions of the Handbook and suffered by the Carrier as a result of the use or misuseall amendments thereto, and the amendments shall be of such Air Waybills or Air Waybill serial numbers by thedeemed to be incorporated herein. The provisions of the Intermediary;Resolutions, and other material as may be determined by

the South West Pacific General Assembly contained in 4.4 the Intermediary acknowledges that Carrier's Airthe Handbook are binding upon the Parties. Each current Waybills and Air Waybill serial numbers supplied to therelease of the Handbook shall be incorporated by refer- Intermediary for use in an electronic environment are andence into this Agreement and forms an integral part of remain the sole property of the Carrier during the periodthis Agreement; that they are in the custody of the Intermediary, and the

Intermediary acknowledges and agrees that it has no1.3 the Parties acknowledge that they have received a proprietary right to such documents or Air Waybill serialcopy of the current edition of the Handbook and have numbers. The Carrier may at any time at its soleacquainted themselves with the contents thereof; discretion require that the Intermediary return such AirWaybills and Air Waybill serial numbers and the Interme-1.4 the Parties shall observe all laws and regulationsdiary agrees to surrender them forthwith to the Carrier,applicable to acts performed by them under thisfurthermore, the Carrier may, at any time at its soleAgreement.discretion, require the Intermediary to cease and desistfrom issuing Neutral Air Waybills in the Carrier's name;

2. SECURITY MEASURES4.5 the Intermediary shall not execute an Air Waybilluntil having received the complete consignment to beThe Parties shall adhere to security control measures astransported under such Air Waybill;prescribed by the responsible authority(ies), and shall


Resolution 809zz

4.6 the Intermediary shall not execute an Air Waybill Carriers concerned applicable to such transportation andsupplied by the Carrier in connection with the sale of to the tariffs, rules, regulations and instructions governingairfreight offered by any other air carrier unless the the sale and use of such transportation in force at theCarrier has so authorised the Intermediary in writing; time of tender and presentment for carriage as published

in the Carrier's tariffs, timetables, notices and elsewhere,4.7 after acceptance of the consignment, the Carrier or as otherwise agreed;shall not in any manner vary or modify the terms andconditions of the underlying Conditions of Contract in 6.4 the Intermediary shall request reservation of cargorespect of the consignment. space only as required by the applicable tariffs and other

instructions provided from time to time by the Carrier. Ifso instructed by the Carrier, the Intermediary shall secure

5. OPERATIONAL PROCESSES confirmation from the Carrier that a definite reservationhas been made before preparing an Air Waybill for5.1 the Carrier shall advise the Intermediary of the carriage over the routes of the Carrier or of other air

locations designated by it for general acceptance of carriers;airfreight;

6.5 the Intermediary shall conduct its activities in all of5.2 the Intermediary undertakes that the completion of its offices only under the name as set forth in thisthe Carrier's Air Waybills and handling of consignments Agreement, as registered with IATA and as it appears inperformed under this Agreement by the Intermediary or the List. The Intermediary shall abide by the terms,by its officers or employees, shall be in strict compliance representations and conditions in any application orwith the rates, rules and conditions applicable to such undertaking made by it to IATA for the purpose of causingtransportation, as published in the Carrier's Conditions of IATA to list or publicly endorse it. The Intermediary shallCarriage or in its tariffs, timetables, notices, instructions or notify, in a timely manner, IATA on behalf of the Carrier ofelsewhere, unless otherwise agreed in writing between any change in material information supplied in thethe Parties; application or undertaking;5.3 the Intermediary shall not in any manner, vary 6.6 the Intermediary undertakes to maintain at all placesor modify the terms and conditions set forth in any where it makes airfreight Ready for Carriage the prem-documents or instructions of the Carrier; ises, staff and equipment required, as specified in the

Handbook.5.4 if the Intermediary, when acting as a Cargo Agent,accepts goods for carriage by air without the carrier(s)being specified, the Intermediary shall be liable for loss of 7. MONIES DUE BY THE INTERMEDIARYor damage to such goods until they have been delivered TO THE CARRIER—SETTLEMENTto the Carrier;

7.1 The Intermediary shall remit to the Carrier such5.5 the Carrier shall, upon presentation of its Air Way-monies at such times and under such conditions as thebills, properly executed by the Intermediary, and uponCarrier may designate from time to time, in writing insurrender of the Carrier's copies of such Air Waybills,accordance with the provisions of the Handbook;accept the consignments therein described for transpor-

tation by the Carrier. The Carrier undertakes to provide or 7.2 in the event the Intermediary is declared bankrupt,arrange for transportation of such consignments to the placed in receivership or judicial administration, goes intodestination, as indicated on the Air Waybill, in the most liquidation, or becomes subject to a similar legal pro-effective manner. cedure affecting the normal operations of the Intermedi-

ary, all monies due in connection with this Agreementshall be settled immediately.6. READY FOR CARRIAGE

6.1 The Intermediary shall ensure that consignments 8. CASS PARTICIPATIONare delivered to the Carrier at any location designated bythe Carrier for general acceptance of all consignments, 8.1 Where the Carrier and Intermediary have elected toproperly packed, marked, documented, addressed and participate in a CASS, both Parties shall adhere to thelabelled, in accordance with the Carriers specific instruc- applicable CASS settlement conditions and procedures;tions and the applicable IATA Traffic Conference Resol-utions, so as to be Ready for Carriage; 8.2 the Parties shall refrain from providing CASS data

that is proprietary information of the other Party to any6.2 the Intermediary shall transmit to the Carrier such Person not participating in that CASS, without priorspecific requests or particulars in connection with each authorisation from the Director General. Where it isconsignment, as may be proper to enable the Carrier to authorised that data may be made available to thirdrender efficient service to its customers; provided that any parties it may only be made available in such a mannersuch requests or particulars transmitted by electronic that data specific to the Intermediary and/or the Carriermeans shall be in conformity with industry standards and cannot be identified, unless the Parties agree to suchprocedures as determined and published by IATA; identification.6.3 all shipments tendered by the Intermediary to theCarrier, unless otherwise agreed, shall be tendered sub-ject to the Conditions of Carriage of the Carrier or



13.2(b)(i) for visible damage or other damage to goods,9. REFUNDSwithin fourteen (14) days from the date of receipt of the

The Intermediary shall make refund only on written goods by the person entitled to receipt;instructions of the Carrier and against the receipt of the

13.2(b)(ii) for delay of goods, within twenty-one (21)person authorised to receive the refund in accordancedays of the date the goods are placed at the disposal ofwith the tariffs, rules, regulations and instructions issuedthe person entitled to receipt;by the Carrier, and shall not assess or withhold from the

refund payee any amount as service charge or otherwise. 13.2(b)(iii) for non-delivery of goods, within one hun-dred and twenty (120) days from the date of the issue ofthe air waybill;10. COMMISSION/REMUNERATIONthe Carrier will accept notice from the Forwarder withinCommission and/or Remuneration for business conductedseventy-two (72) hours following these timeframes, andunder Part I and Part II of this Agreement, is a matterwill be deemed to have received such claim within thearranged bilaterally between the Parties.above-mentioned timeframes;

13.3 where the Carrier has appointed a subcontractor to11. INSURANCEperform one or more of the Carrier's obligations here-

11.1 The Carrier shall maintain adequate insurance under, it shall be fully liable for all actions taken by sucharrangements, where available, to cover its legal liabilities subcontractor on behalf of the Carrier and the Carrierunder this Agreement; hereby agrees that the subcontractor's place of business

is the place of jurisdiction in respect of any claims by the11.2 the Intermediary shall maintain adequate in- Intermediary against the Carrier.surance, where available, to cover its legal liability underthis Agreement.

14. GENERAL INDEMNITIESAND WAIVER12. DISPUTES AND ARBITRATION14.1 The Intermediary recognises that the Carrier, and

Any dispute arising between the Intermediary and the IATA, are required under the South West Pacific CargoCarrier involving the interpretation of this Agreement or Agency Programme to issue notices, give directions, andmutual performance hereunder by the Parties may be take other action under the Programme, including in thereferred to binding arbitration for resolution, in accordance circumstances therein provided, giving notices of irregu-with the arbitration procedures referred to in the Hand- larity and default, notices of alleged violations, andbook. If any matter is to be reviewed by arbitration notices of grounds for removing an Intermediary from thepursuant to the provisions in the Handbook, the Parties List or for reprimanding an Intermediary. The Intermediaryhereby submit to arbitration in accordance with such rules hereby waives any and all claims and causes of actionand agree to observe the procedures therein provided against the Carrier and IATA, and against any of theirand to abide by any arbitration award made hereunder. officers and employees for any loss, injury or damage

(including damages for libel, slander, or defamation ofcharacter) arising from any act done or omitted in good13. CLAIMSfaith in connection with the performance of any of theirduties or functions under the South West Pacific Cargo13.1 The Carrier shall expeditiously process claimsAgency Programme and indemnifies them against anyraised by the Intermediary, in accordance with the Car-such claims by the Intermediary's officers or employees;riers Conditions of Carriage, National Law and the War-

saw Convention; 14.2 the Carrier agrees to indemnify and hold harmlessthe Intermediary, when acting as Agent or as Principal, its13.2 in order to protect any right of the Carrier to defendofficers and employees from liability for any injury, loss oragainst any claim for damage, loss or delay of cargo:damage arising in the course of transportation or other

13.2(a) since a claim received by the Intermediary, ancillary services provided by the Carrier pursuant to awhen acting as Agent, is deemed to be received by the sale made by the Intermediary hereunder or arising fromCarrier when received by the Agent, the Intermediary the failure of the Carrier to provide such transportation ormust immediately notify the Carrier in writing of such services, except to the extent that such injury, loss orclaim, or as soon as reasonably practicable, in accord- damage is caused or contributed to by the Intermediary,ance with the timeframes as may be published in the its officers or employees and subject always to theCarrier's Conditions of Carriage or its Tariffs; Carriers Conditions of Carriage and other documentation

specified in Section III, Paragraph 5.2;13.2(b) the Intermediary, when acting as Forwarder,shall immediately notify the Carrier in writing of such 14.3 the Intermediary when acting as Agent or asclaim. For claims received by the Intermediary when Principal, agrees to indemnify and hold harmless theacting as Forwarder, within the timeframes detailed Carrier, its officers and employees from liability for anybelow: loss, injury, or damage arising from any negligent act or

omission, or willful misconduct of the Intermediary, itsofficers or employees, in performing or in breach of thisAgreement, except to the extent that such injury, loss or


Resolution 809zz

damage is caused or contributed to by the Carrier, its 19.1.2(a) by notice in writing from the Intermediary toofficers or employees. the Agency Administrator to take effect immediately on its

receipt, or on such later date as may be stated in thenotice;

15. PROGRAMME FEES19.1.2(b) pursuant to a decision of the Agency Com-

The Intermediary shall pay to IATA, Programme fees missioner, the Agency Administrator or an Arbitrationin the amount and within the time prescribed by the Board in accordance with the Handbook, by notice inHandbook. writing given to the Intermediary by the Agency Adminis-

trator acting on behalf of the Carriers, to take effect inaccordance with the provisions of the Handbook.16. TRANSFER, ASSIGNMENT, CHANGE

OF LEGAL STATUS, OWNERSHIP, NAME20. ACTION TO BE TAKENOR ADDRESSCONSEQUENT TERMINATION

16.1 This Agreement, and the right to any remunerationpayable hereunder shall not be assigned or otherwise Upon termination of the Agreement, the Intermediary shalltransferred, in whole or in part, by the Intermediary to any immediately return all unused Air Waybills held and ceaseother Person; using all Air Waybill serial numbers assigned, and effect

immediate settlement of all monies due and payable16.2 in the event that the Intermediary proposes to under the terms of this Agreement, substantiated byeffect any change(s) in its legal status, ownership, name complete and satisfactory accounting therefore. The Inter-and/or address (within the meaning of these expressions mediary shall be liable for any loss or damage suffered byas used in the Handbook), the Intermediary undertakes to the Carrier arising out of the loss or misuse by thecomply with the procedures as set forth in the Handbook. Intermediary of such Air Waybills, or the misuse by the

Intermediary of any Air Waybill serial numbers supplied tothe Intermediary for use in an electronic environment,17. NOTICES which were in the possession of the Intermediary at thetermination of the Agreement and were not duly returned.17.1 All notices to be sent under this Agreement from

the Carrier or from the Director General to the Intermedi-ary or from the Intermediary to the Carrier, or to the 21. SEVERABILITYDirector General, shall be sufficient if sent by any meansthat provides proof of despatch or receipt, addressed, as If any provision of this Agreement is held to be illegal orappropriate to; invalid, this shall not have the effect of invalidating the

other provisions, which shall accordingly remain binding17.1.1 the Chief Executive Officer at the principal office and effective between the Parties.of the Intermediary;

17.1.2 the Accredited Representative at the head office 22. OTHER AGREEMENTS SUPERSEDEDof the Carrier;

This Agreement shall supersede any and all prior similar17.1.3 the Director General at the address shown in this agreements between the Parties, without prejudice toAgreement, which address may be changed by notice such rights and liability as may exist at the date hereof.given in writing to the Intermediary by the DirectorGeneral.

18. APPLICABLE LAWThis Agreement shall in all respects be governed by andinterpreted in accordance with the law of Australia. In theevent of conflict between the contents of any provision ofthis Agreement and such law, the law of Australia shallprevail.

19. TERMINATION19.1 This Agreement may be terminated without preju-dice to fulfillment by the Parties of all obligations accruedprior to the date of termination;

19.1.1 as between the Intermediary and the Carrier, atany time by not less than 15 days notice in writing byeither party to the other;

19.1.2 as between the Intermediary and all the Carriers;



23. DURATION RESOLUTION 811dThis Agreement shall be of indefinite duration and may be AGENCY COMMISSIONERterminated in accordance with the relevant provisions setout herein.

CAC1(43)811d (except USA) Expiry: Indefinite(amended) Type: BSIGNED BY CAC2(43)811d (amended)

Director General of the International Air Transport CAC3(43)811d (amended)Association, acting as agent for the Carriers referredto in the preamble hereto.

RESOLVED that:By(Authorised Representative) 1. the office of the Agency Commissioner, (‘the Com-

missioner’) is hereby established.(Signature) 2. one Commissioner shall be appointed for each IATA

Conference Area.(Name, typed or printed) 3. any person may submit candidates for Commissioner

to the Agency Administrator. Industry representatives willSIGNED BY evaluate each candidate and make recommendations toThe Authorised Person on behalf of the Intermediary the Director General of IATA and the Chairman of theName & Address Airfreight Institute of FIATA as to the term and remuner-

ation. The Commissioner will be appointed by the DirectorByGeneral and the Chairman of the Airfreight Institute of

(Authorised Representative) FIATA. A serving Commissioner may be allowed tocontinue if required, until such time that a successor hasbeen appointed.(Signature)

4. the Director General and the Chairman of the Air-(Name, typed or printed) freight Institute of FIATA may appoint one or more Deputy

Commissioners as necessary, to meet the demands ofthe office, in which event the appointment process shall

(Capacity) be as for the Commissioner. In such case, the term‘Commissioner’ shall be deemed to include both the

WITNESS Agency Commissioner and the Deputy Commissioner.

5. in the discharge of their duties the Commissioners(Signature) shall be impartial and shall not be subject to the direction

or supervision of IATA, any Member, IATA CargoAgent or association of cargo agents, or any of their(Name, typed or printed)employees or officers.

Note: When in accordance with local law, execution of 6. a Commissioner may at his/her discretion, and forthe Agreement requires the signatures of the parties to be cause, appoint a substitute to act in respect of individualwitnessed, or notarised, such formalities must be ac- cases.complished. The space below may be used for thatpurpose. 7. the term of office of a Commissioner may be curtailed

by the Director General and the Chairman of the AirfreightInstitute of FIATA upon the recommendation of theappropriate body of industry representatives.

8(a) the costs of the Commissioner's office shall beborne in equal proportions by Members having lodgedtheir own Air Waybill stocks with IATA Cargo Agents orIntermediaries in the countries where the Cargo AgencyRules have been implemented, and by IATA CargoAgents or Intermediaries in such countries; provided thatan IATA Cargo Agent shall be called upon to contribute,as a regular contribution: USD 10 (or acceptable equival-ent) per year per Head Office Location and per BranchOffice Location.

8(b) all such IATA Cargo Agents' or Intermediaries'contributions shall be paid into the Agency CommissionerFund, held by the Agency Administrator and expended inaccordance with the provisions of this Resolution. Such


Resolution 811d—Attachment ‘A’

regular contribution shall not be deemed to include any RESOLUTION 811dpayment of fee or monetary penalty decided by thecommissioner in the execution of his/her mandate. The Attachment ‘A’purpose of the Fund is for Members and Agents orIntermediaries to discharge jointly their obligation to coverthe costs of the Commissioner's office (fees and ex- Agency Commissioner Profilepenses) in equal proportions. Additionally, the Agents'and Intermediaries' contribution shall be used to reim- 1. The Commissioner is an independent arbiter ap-burse through the Airfreight Institute of FIATA (FIA- pointed jointly by the International Air Transport Associ-TA/AFI) the Agents' representatives' travel costs to attend ation (IATA) and International Federation of Freight For-IFCC meetings, and meetings endorsed by the IFCC and warders Associations (FIATA) to conduct reviews and actindustry meetings to further the relationship between with respect to decisions and/or actions affectingIATA Airlines and Forwarders participating in the Cargo Agents/Intermediaries and applicants under the IATAAgency Program. As well as other expenses incurred Cargo Agency Programme.hitherto, by the Airfreight Institute of FIATA to modernizethe existing agency program. 1.1 The office of the Commissioner is established under

the terms expressed in Resolution 811d.9. each Commissioner shall act in accordance with theappropriate Resolution which provides for the Conduct of 1.2 The procedures under which the CommissionerReview by Agency Commissioner. operates are contained in IATA Resolution 811e.

2. IATA and FIATA will assess applicants for the office10. RESCISSION AND TIE-IN of the Commissioner against the following profile:

Upon this Resolution being declared effective, the follow- The ideal candidate will meet the following criteria:ing Resolutions shall be rescinded: 1) experience in the cargo industry ideally gained from

previous employment with an airline or cargoCAC1(12)801d (except USA) (amended)agent/intermediary;

CAC2(12)801d (amended) 2) at the time of application the applicant must not beemployed or have any involvement with an airline,

CAC3(12)801d (amended) cargo agent/intermediary, agency association orIATA;CAC1(12)803d (except USA) (amended)

3) good knowledge of the IATA Cargo AgencyProgramme and the associated rules and regulationsCAC2(12)803d (amended)or a demonstrated ability to acquire knowledge of the

CAC3(12)803d (amended) Programme;4) experience in dispute resolution and/or legalCAC2(13)805d (Europe)

background;CAC3(15)809d (South West Pacific) 5) independent contractor not associated with an airline,

cargo agent/intermediary, agency association orIATA;

6) fluent in written and oral English;7) ability to travel at short notice.

Cargo Agency Commissioner Job Description1) A Commissioner shall act only as described to make

reviews requested under the terms ofResolution 811d.

2) In the performance of his/her duties theCommissioner is not authorised to attend and/oraddress industry conferences of agency associationsor of IATA except as required by the terms of therelevant Cargo Agency Rules.

3) In the performance of his/her duties theCommissioner is not authorised to counsel, train,coach or in any similar capacity offer guidance toindividual agents, freight forwarders, intermediaries,freight forwarders associations, airlines or IATAexcept as specifically provided under the terms ofResolution 811e. However, the Commissioner mayanswer punctually requests for information fromindividual agents, freight forwarders, intermediaries,freight forwarders associations, airlines or IATA, if



this request is not linked to any case of review or RESOLUTION 811eother dispute.

4) In the pursuit of their activities the Cargo Agency CONDUCT OF REVIEW BY AGENCYCommissioner(s) shall be independent and not COMMISSIONERsubject to supervision by any one party, however, theCargo Agency Commissioner(s) shall provide regular

CAC1(41)811e (except USA) Expiry: Indefinitereports of activity to the Cargo Agency ConferenceCAC2(41)811e Type: A(CAC), European Air Cargo Programme Joint CouncilCAC3(41)811e(EACPJC), Canadian Agency Programme Joint

Council (CAPJC). The CAC, EACPJC and CAPJC isentitled to review the activities of the Cargo Agency RESOLVED that, the Agency Commissioner (‘the Com-Commissioner(s)/Ombudsman, and is responsible for missioner’) shall conduct reviews with respect to de-approval of the budget and monitoring of cisions affecting Agents (“Agent” or “IATA Cargo Agent”expenditure. as used in this Resolution shall mean an Intermediary

5) Any travel conducted by the Cargo Agency where applicable, as defined in Resolution 823) andCommissioner(s) is authorized under the terms of applicants, it being understood that the definitions in theResolution 811e. Cargo Agency Rules, Resolution 823, apply to this

6) The office of the Cargo Agency Commissioner(s) Resolution, in accordance with the following procedures:shall maintain records of all Cargo AgencyCommissioner(s) proceedings for a minimum of two

1. REVIEW INITIATED BY AGENT ORyears or as required under local law. The CargoAgency Commissioner(s) shall ensure knowledge APPLICANTtransfer and continuity with his/her successor. Copies

1.1 the Commissioner shall rule on cases initiated by:of Commissioner records shall be provided by theCommissioner to the IATA Agency Administrator and

1.1.1 any Person whose application to become anto the Secretariat of FIATA.Agent has been rejected by the Agency Administrator, or

7) The Cargo Agency Commissioner shall maintain an has been rejected upon reconsideration by the Agencyinformation website, funding for which will be Administrator,provided from the established budget.

1.1.2 any Person who has acquired ownership or is8) Commissioner shall be entitled to obtainseeking to acquire ownership of an IATA Cargo Agentadministrative support which support shall be fundedand whose application for change of ownership has beenfrom the established budget.disapproved by the Agency Administrator, or hasbeen disapproved upon reconsideration by the AgencyAdministrator,

1.1.3 an Agent who has received notice from theAgency Administrator of impending removal from theCargo Agency List, for whatever reason;

1.1.4 an Agent who has received notice of impendingaction by the Agency Administrator with regard to thatAgent that it considers unreasonably diminishes its abilityto conduct business in a normal manner;

1.1.5 an Agent whose application for a Change ofLocation and/or Name has been disapproved;

1.1.6 an Agent who considers that the Agency Adminis-trator has not followed correct procedures, as delegatedby the Cargo Agency Conference, to that Agent's directand serious detriment.

1.2 for a review under this Paragraph the person author-ized to initiate the review may do so by submitting awritten request to the Commissioner, with copy to theAgency Administrator. Requests for reviews of rejectedapplicants must be submitted within 30 calendar days ofthe Agency Administrator's notice of the decision underappeal. The Commissioner shall review the case in a denovo adversary proceeding and shall decide, on the basisof all probative evidence presented during the proceed-ing, whether or not the applicant is qualified pursuant tothe Cargo Agency Rules for inclusion on the CargoAgency list.


Resolution 811e

that a true copy has been served on the Agent. The2. REVIEW INITIATED BY AGENCYCommissioner shall conduct each review initiated underADMINISTRATORthis Paragraph in an adversary proceeding and willdecide, on the basis of all probative evidence presented2.1 the Agency Administrator shall on his own initiativeduring the proceedings, whether or not the Agent hasand may at the request of any Member, initiate a reviewfailed to comply with or has violated the Resolutionto re-determine the registration of an Agent under theprovisions as alleged by the Agency Administrator. If theappropriate provisions of the Cargo Agency Rules; ordecision is affirmative, the Commissioner shall impose ondetermine whether the Agent has violated any otherthe Agent a penalty in accordance with the provisions ofprovision of these same Rules or of its Cargo Agencythis Resolution, which he deems appropriate under theAgreement in the following instances:circumstances;

2.1.1 when an Agent has been declared in default,2.3 in addition to the reviews set forth in Subpara-

2.1.2 when an Agent has failed to comply, to the graph 2.1 of this Paragraph, the Agency Administratorsatisfaction of the Agency Administrator, with financial shall file a written complaint with the Commissioner, withrequirements prescribed by the Commissioner as a copy to the Agent in the following circumstances:condition for the retention of the Agent on the Cargo

2.3.1 on receipt of a complaint lodged by IATA,Agency List following a review conducted as a conse-quence of default, 2.3.2 on receipt of a complaint by a Member following

registration of an applicant whose application had been2.1.3 when an Agent has failed to make a fullprotested by such Member,accounting and settlement of all amounts due to Members

as a condition for retention on the Cargo Agency List 2.3.3 on receipt of a notice from a Member of an allegedfollowing a review conducted as a consequence ofmisrepresentation or violation by an Agent of the IATAdefault,Dangerous Goods Regulations, including the Shipper'sDeclaration,2.1.4 when an Agent has failed to submit, by the

specific date, financial documents requested by the 2.3.4 on receipt of a notice from a Member of an allegedAgency Administrator in order to conduct a financialmisrepresentation or violation of security controlreview of the Agent,measures prescribed by the responsible authority(ies) orby the Member.2.1.5 when the Agency Administrator has reason to

believe that the Agent no longer meets the minimumfinancial requirements set forth in the IATA Cargo Agent's 3. RULES OF PROCEDUREHandbook or is not in a position to meet his financialobligations, 3.1/3.1.1 the Commissioner shall promulgate rules of

practice and procedures designed to ensure a prompt2.1.6 when an Agent in a CASS Country/area hasand impartial review of all matters properly submitted toincurred four notices of irregularity in any period of twelvehim. The rules shall grant to each party the followingconsecutive months,minimum rights:

2.1.7 when an Agent has failed to make timely 3.1.1.1 to move for dismissal,application to the Agency Administrator for a change ofownership, status, name or address, 3.1.1.2 to move for summary judgement or other appro-

priate relief,2.1.8 when an Agent has changed its name or addressand the Agency Administrator is unable to approve the 3.1.1.3 to submit in writing any relevant informationchange of name or address, which it deems appropriate,2.1.9 on receipt of information tending to prove that the 3.1.1.4 to call witnesses,Agent no longer fulfils all of the requirements of theHandbook, 3.1.1.5 to appear personally and/or be represented by

counsel and present evidence and arguments in support2.1.10 when an Agent has failed to renew, before their of its position,expiry date, bank or insurance bonds or guaranteesrequired, 3.1.1.6 to hear the evidence and arguments of the other

party and its witnesses,2.1.11 when an Agent, in its capacity as a Recipientunder the Cargo Accounts Settlement System–Import & 3.1.1.7 to cross-examine the other party and its wit-Terminal Charges, has been suspended from that nesses;System,

3.1.2 proceedings before the Commissioner shall be2.1.12 when an Agent's licence, where required, has informal, and the parties shall not be required to adherebeen reinstated following withdrawal or suspension to strict rules of evidence;thereof by licensing authorities;

3.1.3 the party who has initiated a Request for Review2.2 each written request for a review shall be ac- may withdraw all or part of it, in writing, at any time priorcompanied by a certification by the Agency Administrator to the issuance of a decision.



3.2 in a review conducted pursuant to this Resolution, Cargo Agency List and shall so notify the Agent and allthe parties shall be the Agency Administrator or the Members;Member concerned, the applicant or Agent concerned, or

3.4.2 if the Commissioner finds that the Agent can bethe complainant, as the case may be. Except as therelied upon to adhere to the terms of the Cargo AgencyCommissioner may otherwise direct in writing, any personRules subject to the fulfilment of certain terms andwho is not a party, or a witness, who desires to makeconditions, the Agency Administrator shall retain therelevant information available to the Commissioner inAgent on the Cargo Agency List after verification thatconnection with a pending review shall do so only throughsuch terms and conditions have been met pursuant to theone of the parties thereto. The party concerned shallspecific terms of the Commissioner's decision. Thepromptly forward such information in writing to the Com-Agency Administrator shall notify the Agent and allmissioner with a copy to the other party. Such personMembers that the Agent is maintained on the Cargoshall be subject to cross-examination.Agency List.

3.3/3.3.1 except for good cause stated in writing, the3.5/3.5.1 the Commissioner may decide the following:Commissioner shall schedule each review proceeding not

later than 45 days after receipt of a request pursuant to 3.5.1.1 dismissal,this Resolution, and shall render his decision within30 days after the close of the record in the proceeding; 3.5.1.2 inclusion in or exclusion from the Cargo Agency

List (in the case of an applicant),in each decision, the Commissioner shall be bound by theprovisions of the applicable Resolutions, and shall make 3.5.1.3 retention on the Cargo Agency List,specific findings of fact and conclusions with respectthereto. The decision shall be in writing and shall include 3.5.1.4 removal from the Cargo Agency List,all such findings and conclusions and with respect toreviews conducted under Paragraph 1 of this Resolution 3.5.1.5(a) suspension of IATA registration for:any conditions imposed by the Commissioner. With

3.5.1.5(a)(i) CASS areas–not less than one CASS bill-respect to review proceedings instituted pursuant toing period,Paragraph 2 of this Resolution, the decision shall be in

writing and shall include all such findings and conclusions 3.5.1.5(a)(ii) non-CASS areas–not less than 30 days,and any penalty imposed pursuant to Subparagraph 3.5of this Resolution. 3.5.1.5(b) in either case, the suspension shall not

exceed 90 days or at the Agent's option, a monetary3.3.2 A signed copy of the decision shall be served onindemnity payable to IATA in lieu of suspension,each party. Subject to action taken under Paragraph 4 of

this Resolution, the decision shall be final and binding on 3.5.1.6 reprimand,the applicant or Agent, and on IATA and all Members;

3.5.1.7 decide on any other measure or attach such3.3.3 each decision which includes a finding that the conditions to his decision as he considers appropriate andAgent, at the time of hearing, is improperly withholding which are consistent with and may reasonably be appliedmoney from a Member, shall in addition to any penalty under the Resolutions, particularly in the matter of resti-imposed pursuant to this Resolution: tution, and set the date for the Agent's compliance

therewith,3.3.3.1 either suspend the Agent's approval, in whichcase the provision governing “Effect of Removal or 3.5.1.8 any appropriate combination of these,Suspension or Reprimand, sub paragraph ‘Suspension’”as stipulated in the Cargo Agency Resolutions shall 3.5.2 the Commissioner may offer the Agent a choiceapply, or between two or more of the above;

3.3.3.2 Suspend the Agent from CASS, where appli- 3.6 the Commissioner shall regularly schedule reviewcable, until all outstanding amounts due have been paid; proceedings at his office but may, if he deems circum-

stances warrant, schedule reviews at other places.3.3.4 the Commissioner shall be empowered to waivean oral hearing of a review based on written submissionsof the parties and to render a decision on written 4. REVIEW BY ARBITRATIONstipulations between the parties;

an Agent or applicant which considers itself aggrieved by3.3.5 each decision by the Commissioner shall, with a decision of the Commissioner taken under provisions ofrespect to future interpretations of Resolutions concerned, this Resolution shall have the right to have such decisionconstitute a binding precedent. reviewed by arbitration in accordance with the procedures

set out in the applicable Cargo Agency or Intermediary3.4/3.4.1 a review requested by an Agent pursuant to Rules.Subparagraph 1.1.1 or 1.1.2 of this Resolution shall havethe effect of staying the adverse decision affecting theAgent, pending the decision of the Commissioner. If theCommissioner finds that the Agent qualifies for retention,the Agency Administrator shall retain the Agent on the


Resolution 811ee

5. EFFECTIVENESS, IMPLEMENTATION RESOLUTION 811eeAND SPECIAL APPLICABILITY

CONDUCT OF REVIEW BY CARGOThe effectiveness and implementation of this Resolution COMMISSIONER (FOR IFACPshall be governed by the provisions of the appropriate

COUNTRIES/REGIONS)Cargo Agency Resolution applicable to the country inwhich the review by the Agency Commissioner is beingconducted. CAC1(46)811ee (except USA) Expiry: Indefinite

CAC2(46)811ee Type: ACAC3(46)811ee

RESOLVED that, the Cargo Commissioner (‘the Com-missioner’) shall conduct reviews with respect to de-cisions affecting Forwarders in accordance with the fol-lowing procedures. (The term Forwarder when used inthis Resolution means “IATA-FIATA Endorsed Forwarder”as defined in Resolution 823 and in the IATA-FIATA AirCargo Program (IFACP), it being understood that thedefinitions in the IFACP Rules and Resolution 823, applyin general to this Resolution).

1. REVIEWSThe Commissioner shall rule on cases of review, whichmay be initiated by a Forwarder, or a CASS airline, orIATA in the following circumstances:

1.1 when a Forwarder who has received official noticefrom IATA of impending review or participation suspen-sion or removal as a participant in the Cargo AccountsSettlement System (CASS), for whatever reason; includ-ing but not limited to such notices issued when:

1.1(a) a Forwarder has been declared in default,

1.1(b) a Forwarder has failed to comply, with financialrequirements prescribed by the Commissioner as a con-dition for the retention or reinstatement of its participationin CASS following a review conducted as a consequenceof default,

1.1(c) a Forwarder has failed to make a full accountingand settlement of all amounts due to Members as acondition for retention and participation in CASS followinga review conducted as a consequence of default,

1.1(d) a Forwarder has failed to submit, by the specificdate, financial documents in order to conduct a financialreview related to its participation in CASS,

1.1(e) there is reason to believe that the Forwarder nolonger meets the minimum financial requirements setforth in the IFACP Handbook or is not in a position tomeet his financial obligations,

1.1(f) a Forwarder in a CASS Country/area has incurredthe number notices of irregularity in any period of twelveconsecutive months, that would trigger a suspension, orreview, or default action,

1.1(g) a Forwarder has failed to provide, or increase, orrenew before the expiry date, any bank or insurancebonds or guarantees required,

1.1(h) a Forwarder is declared bankrupt, goes intoliquidation, is placed in receivership or judicial



administration or is subject to similar legal procedures 3.4 in a review conducted pursuant to this Resolution,affecting its normal operations and its ability to settle the parties shall be: the Forwarder concerned, IATAmonies due via CASS. and/or the airline involved, or the complainant, as the

case may be. Except as the Commissioner may otherwise1.2 when a Forwarder has received notice of impending direct in writing, any person who is not a party, or aaction in respect of its CASS participation that it considers witness, who desires to make relevant information avail-unreasonably diminishes its ability to conduct business in able to the Commissioner in connection with a pendinga normal manner; review shall do so only through one of the parties thereto.

The party concerned shall promptly forward such infor-1.3 when a Forwarder considers that IATA has not mation in writing to the Commissioner with a copy to thefollowed correct CASS procedures, as delegated by the other party. Such person shall be subject to cross-Cargo Agency Conference, to that Forwarder’s direct and examination.serious detriment.

3.5 except for good cause stated in writing, the Com-missioner shall schedule each review proceeding not later2. PROCEDURES TO INITIATE A REVIEW than 45 days after receipt of a request pursuant to thisResolution, and shall render his decision within 30 days2.1 For the Cargo Commissioner to conduct a reviewafter the close of the record in the proceeding;under this Paragraph, the Forwarder, or other party,

initiating the review must do so by submitting a written 3.6 in each decision, the Commissioner shall be boundrequest to the Commissioner, with copy to IATA. by the provisions of the applicable Resolutions and/or

IFACP rules and shall make specific findings of fact and2.2 Requests for reviews must be submitted withinconclusions with respect thereto. The decision shall be in30 calendar days of IATA’s notice, or of action taken,writing and shall include all such findings and conclusionswhich decision is under appeal.and with respect to reviews conducted under Paragraph 1of this Resolution any conditions imposed by the Com-2.3 The Commissioner shall review the case in a demissioner.novo adversary proceeding and shall decide, on the basis

of all probative evidence presented during the proceed- 3.7 A signed copy of the decision shall be served oning, and issue a decision, as described in Paragraph 3each party involved in the review. Subject to action takenbelow.under Paragraph 4 of this Resolution, the decision shallbe final and binding on the Forwarder, and on IATA andall Members;3. RULES OF PROCEDURE3.8 each decision which includes a finding that the3.1 The Commissioner shall promulgate rules of prac-Forwarder, at the time of hearing, is improperly withhold-tice and procedures designed to ensure a prompt anding money from a CASS Airline, shall in addition to anyimpartial review of all matters properly submitted to him.penalty imposed pursuant to this Resolution, suspend theThe rules shall grant to each party the following minimumForwarder from CASS, where applicable, until all out-rights:standing amounts due have been paid;

3.1.1 to move for dismissal,3.9 the Commissioner shall be empowered to waive an

3.1.2 to move for summary judgment or other appropri- oral hearing of a review based on written submissions ofate relief, the parties and to render a decision on written stipulations

between the parties;3.1.3 to submit in writing any relevant information whichit deems appropriate, 3.10 each decision by the Commissioner shall, with

respect to future interpretations of Resolutions concerned,3.1.4 to call witnesses, constitute a binding precedent.

3.1.5 to appear personally and/or be represented by 3.11 the Commissioner may decide the following:counsel and present evidence and arguments in supportof its position, 3.11.1 dismissal,

3.1.6 to hear the evidence and arguments of the other 3.11.2 suspension from CASS for a specific period, thatparty and its witnesses, shall be for not less than one CASS billing period,

3.1.7 to cross-examine the other party and its wit- 3.11.3 reprimand,nesses;

3.11.4 decide on any other measure or attach such3.2 proceedings before the Commissioner shall be infor- conditions to his decision as he considers appropriate andmal, and the parties shall not be required to adhere to which are consistent with and may reasonably be appliedstrict rules of evidence; under the Resolutions or IFACP rules, particularly in the

matter of restitution, and set the date for the Forwarder’s3.3 the party who has initiated a Request for Review compliance therewith,may withdraw all or part of it, in writing, at any time priorto the issuance of a decision. 3.11.5 any appropriate combination of these,


Resolution 817

3.12 the Commissioner may offer the Forwarder a RESOLUTION 817choice between two or more of the above;

FINANCIAL SECURITIES3.13 the Commissioner shall regularly schedule reviewproceedings at a neutral office but may, if he deems

CAC1(Mail Vote C073)817 Expiry: Indefinitecircumstances warrant, schedule reviews at other places.(except USA) (amended) Type: BCAC2(Mail Vote C073)817

4. REVIEW BY ARBITRATION (amended)CAC3(Mail Vote C073)817

a Forwarder, or Airline or IATA, which considers itself (amended)aggrieved by a decision of the Commissioner taken underprovisions of this Resolution shall have the right to havesuch decision reviewed by arbitration in accordance with WHEREAS certain Cargo Agency or Air Cargo Programthe procedures set out in the applicable IFACP Rules. Rules provide that an Agent or Intermediary may meet

the financial criteria by the provision of additional financialsecurity in the form of a bank guarantee, insurance bond5. EFFECTIVENESS, IMPLEMENTATION or other instrument; and

AND SPECIAL APPLICABILITYWHEREAS the Cargo Agency Conference (hereafter

The effectiveness and implementation of this Resolution referred to as “the Conference”) wishes to make a wideshall be governed by the provisions of the IFACP Rules range of financial securities available to Agents andas well as any appropriate Cargo Resolution in respect of Intermediaries; andCASS as applicable to the country in which the review by

WHEREAS non-payment of a claim against a provider ofthe Commissioner is being conducted.such financial security will result in financial loss toMembers and Airlines;

It is hereby RESOLVED that,

1. DEFINITIONS1.1 The definitions of terms and expressions used in thisResolution are contained in Resolution 823.

1.2 “FINANCIAL SECURITY PROVIDER” (hereafterreferred to as “Provider”) means any entity that guaran-tees payment to Members or Airlines, through provision ofa bank guarantee, insurance bond or other instrument, inthe event of the default of an Agent or Intermediary.

1.3 “BANK” means a financial institution that is author-ised to provide banking services in the jurisdiction inwhich that bank will guarantee the payment to Membersor Airlines through any acceptable Financial Security setout in Section 2.1 in the event of default by an Agent orIntermediary.

2. ACCEPTABLE FINANCIAL SECURITYTYPES2.1 Individual financial security provided by a bank

2.1.1 Bank Guarantee2.1.2 Standby letter of Credit2.1.3 Letter of Credit2.1.4 any other type of security accepted by theAgency Administrator from time to time

2.2 Individual financial security provided by an indepen-dent third party other than a bank

2.2.1 Insurance bond2.2.2 Surety bond



2.3 Approved Default Insurance Program 3.5 To continue to qualify as a guarantor for the CargoCompany Guarantee in each calendar year, the guarantor

2.4 Bank Deposits into a designated neutral account, must:held by IATA.

3.5.1 continue to meet the initial qualifying criteria2.5 Providers of the acceptable financial security typesin 2.1–2.3 are required to meet the criteria as referred to 3.5.2 comply with the requirements of the Cargoin section 3 paragraphs 3.1–3.3 of Resolution 817. Company Guarantee agreement,

2.6 Cargo Company Guarantee provided that the 3.5.3 not have payment delays equal to more than 1%guarantor, as defined in Resolution 823, meets the of the total sales remitted to all CASS' globally by therequirements set out in section 3 paragraphs 3.4–3.6 of agents or intermediaries covered by the Cargo CompanyResolution 817. Guarantee during any calendar year

3.6 Where the guarantor chooses to be assessed under3. EVALUATION OF PROVIDERS AND the risk assessment framework referenced in section

3.4.2.1 above, the guarantor must enter into a CargoTHEIR PRODUCTSCompany Guarantee Financial Assessment Agreement in

3.1 IATA shall establish criteria for the consistent evalu- the form approved by IATA and comply with the require-ation and approval of Providers and Provider products, ments of that Agreement.and shall make such criteria available to all interested

3.7 In the event that the guarantor no longer qualifies forparties. Criteria shall be subject to review and amend-the Cargo Company Guarantee, the Cargo Companyment by IATA annually, or more frequently as may beGuarantee will be suspended for that calendar year.Thenecessary due to changes in the financial security and/orguarantor will then be required to comply with theinsurance markets;provisions of the Cargo Company Guarantee agreement

3.1.1 No Provider or Provider product shall be accepted relating to the suspension of the Cargo Company Guaran-for the purposes of an Agent or Intermediary meeting the tee including but not limited to the provision of alternativefinancial criteria by the provision of additional financial financial securities by the Agents covered under thesecurity where permitted by the applicable Cargo Agency Cargo Company Guarantee.or Air Cargo Program Rules unless such Provider orProvider product has been approved by IATA in accord-

4. IMPLEMENTATION OF PROVIDERance with this Resolution.PRODUCT

3.2 IATA shall conduct, at a minimum, an annual reviewof all Providers and Provider products previously 4.1 Where an Agent or Intermediary is deemed not toapproved by IATA. After such review(s), IATA shall meet the established financial criteria for its country ofdetermine whether such Provider or Provider product application and financial security is required, the applicantmeets criteria in effect at that time; may select any Provider Product listed as approved by

IATA, subject to its acceptance by IATA in the country of3.3 The results of the initial and periodic evaluation shall application.be reported to the ALWG, LCAGC, ExecutiveCommittees, Joint Councils or General Councils as 4.2 Where a Provider or a Provider Product is sub-appropriate. sequently removed from the IATA approved list, any

subscribing Agents or Intermediaries will be duly notified3.4 To qualify as a guarantor for the Cargo Company and requested to select an alternative Provider or Pro-Guarantee, the guarantor must meet the below require- vider Product.ments:

5. Not withstanding any general or specific Cargo3.4.1 The guarantor must satisfy one of the following: Agency or Air Cargo Program requirements applicable,

financial security providers shall be governed by3.4.1.1 subject to the provisions of section 3.6 of Resol- Resolution 817.ution 817, qualify under the risk assessment performed byIATA in accordance with the criteria shown in the riskassessment framework at Attachment “A” to Resolution817 by achieving a minimum of 70 points; or

3.4.1.2 hold one of the following credit ratings:a) Standard & Poor's – BBB2b) Moody's – Baac) Fitch – F1+ or F1

3.4.2 sign a Cargo Company Guarantee agreement inthe form approved by IATA.




IATA Financial Accreditation Report CCGScore KeyCriteria # Criteria name Criteria description Risk covered Target Result Score Max control

0 IATA Specific controls0.1 IRR Number of irregularities during the year IRR/DEF monitoring 0 6 Yes

0.2 DEF Number of defaults during the year IRR/DEF monitoring 0 9 Yes

0.3 Process IRR/DEF Evidence of a Group payment process applied to IRR/DEF monitoring 4 Yesprevent Irregularities and Defaults on IATA remittances Yes

0.4 Centralised Process Is this process centralised? IRR/DEF monitoring Centralised 1 YesIRR/DEF

TOTAL 0 20

1 Historical financial data1.01 EBITDA EBITDA ST-Insolvency x>0 2 No

1.02 Debt ratio Debt ratio (Total Liabilities/Total Assets) LT-Insolvency x<=70% 2 No

1.03 Cash ratio Cash ratio (Cash and Cash equivalent/Current ST-Insolvency x>=30% 1 Noliabilities)

1.04 Quick ratio Quick ratio (Cash and Cash equivalent + AR/Current ST-Insolvency x>=70% 2 Noliabilities)

1.05 Current Ratio Current Ratio (Current assets/Current Liabilities) ST-Insolvency x>=100% 3 No

1.06 CFO Cash Flow from Operating activities (CFO) as per MT-Insolvency x>0 2 Nolatest publication

1.07 FCF/Debt Free Cash-Flow/Total Debt MT-Insolvency x>=20% 1 No

1.08 Interest coverage ratio Interest coverage ratio (EBIT/Interests expenses) MT-Insolvency x>=150% 2 No

TOTAL 0 15

2 Forecasted financial data2.10 Business Fcst-Effective Is there any Business Forecast process in place LT-Insolvency Yes 1 No

(providing at least 1 year visibility)?

2.11 Business Fcst-Monitoring Is there any monitoring of the deviations? LT-Insolvency Yes 1 Nodev

2.12 Business Fcst-dev ratio What is the % of deviation observed between latest LT-Insolvency -5%<=x<=5% 1 Noquarter EBITDA vs. its Forecast?

2.13 Business Fcst-Top Mgmt Are reasons of deviations explained and LT-Insolvency Yes 1 Nocommunicated to the Top management?

2.14 Business Fcst-Frequency Management? LT-Insolvency Quarterly 1 No

2.20 CF Fcst-Effective Is there any CF Forecast process in place (at least LT-Insolvency Yes 1 No1 year rolling)?

2.21 CF Fcst-Monitoring dev Is there any monitoring of the deviations? LT-Insolvency Yes 1 No

2.22 CF Fcst-Top Mgmt Are reasons of deviations explained and LT-Insolvency Yes 1 Nocommunicated to the Top management?

2.23 CF Fcst-Frequency What is the frequency of CF Forecast monitoring LT-Insolvency Quarterly 1 Nopresentation to the Top Management?

2.30 CFO-3 year plan CF from operational activities (CFO) (cumulated, up to LT-Insolvency Positive 1 No3 years)

2.31 CFI-3 year plan CF from Investment activities (CFI) (cumulated, up to LT-Insolvency No Target3 years)



Score KeyCriteria # Criteria name Criteria description Risk covered Target Result Score Max control

2.32 FCF-3 year plan FCF (cumulated, up to 3 years) LT-Insolvency Positive 1 No

2.34 DFCF trend result Result DFCF trend over 3 years-Forecasted versus LT-Insolvency Fcst > Actual 2 NoActual

2.35 CFO Fcst accuracy Percentage of deviation between Forecasted CFO vs LT-Insolvency x>=-10% 1 NoActual CFO (starting 2nd year of participation toCCG-1 point attributed during the 1st year)

2.40 ST Prov/CF Short term provisions for one-off events (excluding MT-Insolvency x<=30% 1 Nousual employee benefits)/Cash-Flow

2.50 CF Mgmt-Effective Is there any process of Group Cash Flow management ST-Insolvency Yes 2 Yesin place?

2.51 CF Mgmt-Process owner Is there any process owner for this process? ST-Insolvency Yes 2 No

2.52 CF Mgmt-Top Mgmt Is the Top management sponsor of this process? ST-Insolvency Yes 1 No

2.53 CF Mgmt-Frequency What is the frequency of monitoring by the Group ST-Insolvency Quarterly 1 NoTreasury?

TOTAL 0 21

3 Operational review3.10 FX Mgmt-Effective Is there any process of FX monitoring in place? Risk Process Yes 1 No

3.11 FX Mgmt-Process owner Is there any process owner for this process? Risk Process Yes 1 No

3.12 FX Mgmt-Top Mgmt Is the Top management sponsor of this process? Risk Process Yes 0.5 No

3.13 FX Mgmt-Frequency What is the frequency of monitoring by the process Risk Process Quarterly 0.5 Nocommittee?

3.20 OTC Mgmt-Effective Is there any order-to-cash (OTC) process in place for Risk Process Yes 1 Yesthe air freight business (with no major exception)?

3.21 OTC Mgmt-Process Is there any process owner for this process? Risk Process Yes 1 Noowner

3.22 OTC Mgmt-Top Mgmt Is the Top management sponsor of this process? Risk Process Yes 0.5 No

3.23 OTC Mgmt-Frequency What is the frequency of monitoring by the process Risk Process Quarterly 0.5 Nocommittee?

3.30 Market trend Mgmt- Is there any process in place to act proactively against MT-Insolvency Yes 1 YesEffective a bad evolution of the market trend?

3.31 Market trend Mgmt- Is there any process owner for this process? MT-Insolvency Yes 1 NoProcess owner

3.32 Market trend Mgmt-Top Is the Top management sponsor of this process? MT-Insolvency Yes 0.5 NoMgmt

3.33 Market trend Mgmt- What is the frequency of monitoring by the process MT-Insolvency Quarterly 0.5 NoFrequency committee?

3.34 Market trend Mgmt-ratio Evolution of Revenues vs market growth (during last MT-Insolvency Rev. >= 1 Noquarter) Market

3.40 Disaster Mgmt-Effective Is there any process in place to apply operational Risk Process Yes 1 Yescountermeasures in case of extraordinary disaster(with no major exception)

3.41 Disaster Mgmt-Process Is there any process owner for this process? Risk Process Yes 1 Noowner

3.42 Disaster Mgmt-Top Mgmt Is the Top management sponsor of this process? Risk Process Yes 0.5 No

3.43 Disaster Mgmt-Frequency What is the frequency of monitoring by the process Risk Process Bi-annualy 0.5 Nocommittee?

3.50 Ethics Mgmt-Effective Is there any process in place to prevent corruption? MT-Insolvency Yes 1 YesAnti-Laundry? Is there a code of ethics and conductin place (with no major exception)?

3.51 Ethics Mgmt-Process Is there any process owner for this process? MT-Insolvency Yes 1 Noowner

3.52 Ethics Mgmt-Top Mgmt Is the Top management sponsor of this process? MT-Insolvency Yes 0.5 No

3.53 Ethics Mgmt-Frequency What is the frequency of monitoring by the process MT-Insolvency Annualy 0.5 Nocommittee?

TOTAL 0 16

4 Global risks controls4.10 Rating Agent rating LT-Insolvency As per range 5 No

4.20 Accounting standards What are the standards used for the Consolidated Accurate assessment As per range 2 NoFinancial statements?

4.30 Qualification auditors Is there any qualification from the auditors on the Accurate assessment No 6 Yeslatest audited financial statements?

TOTAL 0 13



Score KeyCriteria # Criteria name Criteria description Risk covered Target Result Score Max control5 Trends analysis*

5.01 Trend-EBITDA EBITDA margin Trend-ST-Insolvency x>=-3% 2 No

5.02 Trend-Debt ratio Debt ratio (Total Liabilities/Total Assets) Trend-LT-Insolvency x<=3% 2 No

5.03 Trend-Cash ratio Cash ratio (Cash and Cash equivalent/Current Trend-ST-Insolvency x>=-3% 1 Noliabilities)

5.04 Trend-Quick ratio Quick ratio (Cash and Cash equivalent + AR/Current Trend-ST-Insolvency x>=-3% 2 Noliabilities)

5.05 Trend-Current Ratio Current Ratio (Current assets/Current Liabilities) Trend-ST-Insolvency x>=-3% 3 No

5.06 Trend-CFO Cash Flow from Operating activities (CFO) as per Trend-MT-Insolvency x>=-3% 2 Nolatest publication

5.07 Trend-FCF/Debt Free Cash-Flow/Total Debt Trend-MT-Insolvency x>=-3% 1 No

5.08 Trend-Interest coverage Interest coverage ratio (EBIT/Interests expenses) Trend-MT-Insolvency x>=-3% 2 Noratio

* Trend is calculated Q YoY TOTAL 0 15

Maximum “Risk Score” 0 100Key:

ST Short-Term

MT Middle-Term

LT Long-Term

IRR Irregularities

DEF Defaults



Agency Administrator to withdraw the assigned code andRESOLUTION 821cause the Cargo Agency Commissioner to review theIATA Cargo Agent's IATA accreditation; or the IFACPIATA CARGO OFFICE NUMERIC CODE Ombudsman to review the Forwarder’s IFACP endorse-ment.

CAC1(45)821 Expiry: IndefiniteCAC2(45)821 Type: BCAC3(45)821 3. AIRLINE ASSIGNMENT

An air carrier wishing to obtain numeric codes for its ownRESOLVED that: cargo sales offices shall apply in writing to the Agency

Administrator. The air carrier shall use the numeric codesso assigned solely for its own fully-owned and1. AUTHORITY TO ASSIGN NUMERIC fully-controlled cargo sales offices and shall not share,

CODES lend, lease, sell or otherwise transfer them, or allow themto be used, by any other person, whether an individual or

1.1 the assignment of IATA Cargo Office numeric code a corporation.designators (‘the numeric code’) to Members, non-IATAair carriers and to IATA Cargo Agents or Forwarders shallbe carried out by the Agency Administrator who shall 4. RESCISSIONperiodically publish a list to Members of numeric codes so

upon this Resolution being declared effective, theassigned and the name of the assignees;following Resolution shall be rescinded:

1.2 blocks of IATA numeric codes shall be set aside byCAC1(01)821(amended)the Agency Administrator for use in respect of the IATA-

FIATA Air Cargo Program (IFACP) and by the CargoCAC2(01)821(amended)Network Services Corporation (CNS). CNS shall control

assignment of such numeric codes to appointed agents CAC3(01)821(amended)listed by it in the United States of America. Similarly, theIFACP, the Program Secretariat, shall control assignmentof such codes to its Endorsed Forwarders, and CNS andthe IFACP shall report to the Agency Administrator thenumeric codes so assigned. The limitations and dutieswith respect to the use and protection of the numericcode described in this subparagraph shall be identical tothose specified elsewhere in this Resolution.

2. AGENT-FORWARDER ASSIGNMENT2.1(a) upon accreditation of an agent by IATA, theAgency Administrator shall assign that IATA Cargo Agenta numeric code. The assignment of additional numericcodes, for use by an IATA Cargo Agent's fully-owned andfully-controlled field offices where Air Waybills areexecuted, shall be in accordance with Cargo AgencyConference policy;

2.1(b) upon endorsement of a Forwarder in the IFACP,the Administrator shall assign the endorsed Forwarder anumeric code. The assignment of additional numericcodes, for use by an IFACP endorsed Forwarderfully–owned and fully-controlled file offices where AirWaybills are executed, shall be in accordance with theIFACP policy;

2.2 such assignment shall continue only so long as theassignee remains an IATA Cargo Agent and shall bewithdrawn by the Agency Administrator should the IATAaccreditation of the assignee be discontinued, suspendedor cancelled, whether by IATA or by the assignee. Theassigned numeric code remains the property of IATA atall times. It shall not be shared, lent, leased, sold orotherwise transferred by the assignee to any otherperson, whether an individual or a corporation. Failure onthe part of the assignee to respect this exclusivity ofusage requirement shall constitute valid grounds for the


Resolution 823

nomenclature, contract bids or fulfilling governmentRESOLUTION 823licensing requirements, the term “IATA FIATA FreightForwarder” is equivalent to the term “IATA CargoDEFINITIONS OF TERMS USED IN Agent” or “IATA Cargo Intermediary”.

CARGO AGENCY CONFERENCE‘AIRLINE’ means a Member participating, or eligibleRESOLUTIONS to participate, or a non-IATA carrier participating inthe Cargo Accounts Settlement System of a country/

CAC1(Mail C069)823 (except Expiry: Indefinite area.USA) (amended) Type: B

‘AIRPORT’ shall include any location designated byCAC2(Mail C069)823an Airline for general acceptance of all consignments(amended)ready for carriage.CAC3(Mail C069)823

(amended) ‘AIR WAYBILL’ means the document made out by oron behalf of the shipper which evidences the contractbetween the shipper and the Carrier for carriage ofWHEREAS the Cargo Agency Conference has agreedgoods. (Note: upon ratification of Montreal Protocoldefinitions for terms and expressions commonly used inNo. 4 to the Warsaw Convention, the term Air WaybillResolutions of the Conference, andshall, where the context so requires, also mean theshipment record referred to in certain Cargo ServicesWHEREAS the Conference wishes to consolidate suchConference Resolutions).definitions in a single Resolution, it is

‘AIR WAYBILL NEUTRAL’ means the standardRESOLVED that the definitions of terms and expressionsautomated air waybill without identification of theused in Resolutions of the Cargo Agency Conference areissuing carrier (described in Resolution 600a), for useas follows:by IATA Cargo Agents.

‘AGENCY ADMINISTRATOR’ means the IATA offi-‘AIR WAYBILL TRANSMITTAL’ (sometimes referredcial designated by the Director General from time toto as ‘AWT’) means the form used by a CASStime as the holder of that office, or his authorisedparticipant to submit to the CASS Settlement Officerepresentative, responsible for the management ofrecords of accountable transactions.the IATA Agency Programmes in accordance with

the Members’ rules and resolutions and with auton- ‘APPROVED LOCATION’ (sometimes referred to asomy to act in extraordinary circumstances. Location) includes Head Office and Branch Locations

appearing on the Cargo Agency List.‘AGENCY COMMISSIONER’ (sometimes called ‘theCommissioner’, ‘the Ombudsman’) means the person ‘ARBITRATION BOARD’ means the body set updesignated under a procedure involving the Director under the provision of the relevant Cargo AgencyGeneral of IATA and the Chairman of the Airfreight Rules to arbitrate on a dispute arising under theseInstitute of FIATA, as the holder of that office, or his Rules.authorised representative as provided for in Resol-

‘BILLING PARTICIPANT’ means a CASS-Export orution 811d, and who exercises jurisdiction overCASS-Import & Terminal Charges participant thatmatters prescribed by the Cargo Agency Conferencesubmits to the Settlement Office Air Waybill or otherand as described in Resolution 811e (Conduct ofaccounting transaction data in an electronically read-Review by Agency Commissioner).able form.

‘AGENCY DISTRIBUTION MANAGER’ means the‘BILLING PERIOD’ means the period as described inIATA official designated by the Agency AdministratorResolution 801r subparagraph 2.3.3. The preciseto head the Agency Distribution Office and to man-time span covered will be determined in each caseage the Cargo Agency registration programme forby the date of the accountable transactions that eachcountries in which Resolution 803 is applicable.CASS Airline wishes to include in that billing.

‘AGENT’ (sometimes referred to as ‘IATA Cargo‘BRANCH OFFICE LOCATION’ means a registeredAgent’) means a legal person which is a registeredAgent's place of business where cargo is made readyIATA Cargo Agent whose name is entered on thefor carriage and which is entered on the Agency ListCargo Agency List, having executed an IATA Cargoas a Branch Office Location which is the same entityAgency Agreement having been adjudged to haveas its Head Office Loction, with the Head Officemet the registration and retention criteria as specifiedhaving full legal and financial responsibility of thein the Cargo Agency Rules. This term also includesadministration, staff, liability maintenance and oper-IATA European Air Cargo Programme Intermediariesations expense of the Branch Office.who conduct transactions in accordance with

Part 1 of the European Air Cargo Programme form of CARGO ACCOUNTS SETTLEMENT SYSTEM-Cargo Intermediary Agreement. It also includes Inter- EXPORT (hereinafter called ‘CASS-Export’) meansmediaries who conduct transactions in accordance the method of accounting and settling accountswith Part 1 of the Cargo Intermediary Agreement– between CASS-Export Airlines on the one hand, andAustralia. While the legal status of a cargo agent their Agents and Associates on the other hand,versus a forwarder differs with regard to rules of described in Resolution 851 and its Attachments andcontract construction and liability, for reasons of provided for in Resolutions 801r.



‘CARGO ACCOUNTS SETTLEMENT SYSTEM— ‘CARGO AGENT'S HANDBOOK’ (sometimes calledIMPORT & TERMINAL CHARGES’ (hereinafter ‘the Handbook’) means the publication, issued on thecalled ‘CASS-Import & Terminal Charges’) means the Resolutions, associated regulations derived theremethod of accounting and settling accounts between from and other information applicable in the SpecifiedDelivering Companies and Recipients as provided in Countries listed in the Handbook.IATA Cargo Agency Conference Resolution 853 and ‘CARGO EXECUTIVE COUNCIL’ means a councilits Attachments.

consisting of representatives of Airlines of the country‘CARGO ACCOUNTS SETTLEMENT SYSTEM- or group of countries as appropriate and representa-IMPORT DELIVERING COMPANIES’ means the tives of the recognized national association of agentsIATA Members and Non-IATA Air Carriers/Ground convened to assist the Cargo General Assembly inHandling Companies (named as CASS-Import the performance of its functions.Delivering Companies) in the First Schedule to the ‘CARGO GENERAL ASSEMBLY’ means an as-Recipient Agreement as having authorised the

sembly of Airlines to which the Cargo Agency Confer-Agency Administrator to execute this Agreement onence has delegated authority over certain provisionstheir behalf, and such other Delivering Companiesof the Cargo Agency Programme.which, subsequent to the execution of this Agree-

ment, authorise the Agency Administrator to advise ‘CARGO GENERAL SALES AND SERVICEthe Recipient that their name is to be added to the AGENT’ (sometimes referred to as ‘GSSA’) means asaid First Schedule in accordance with Paragraph 7 Person who has been delegated general authority inthereof. respect of cargo sales for the appointing Member,

either directly or through Subcontraction.‘CARGO AGENCY AGREEMENT’ (sometimesreferred to as ‘the Agreement’) means an Agreement ‘CARGO INTERMEDIARY AGREEMENT’ meansin the form prescribed in Resolution 801a as the European Air Cargo Programme Agreement inamended from time to time. the form prescribed in Resolution 805zz,

Attachment ‘A’, as amended from time to time, and‘CARGO AGENCY CONFERENCE’ (sometimesthe Cargo Intermediary Agreement–Australia in therefered to as ‘Conference’) means the permanentform prescribed in Resolution 823, as amended fromConference of Members established by IATA, to taketime to time.action on matters pertaining to relationships between

airlines and intermediaries engaged in the sale and/ ‘CARGO PROCEDURES CONFERENCES’ is theor processing of international air cargo, but collective denomination of the Cargo Agency Confer-excluding remuneration levels. ence and the Cargo Services Conference.‘CARGO AGENCY LIST’ means the list published by ‘CARGO SERVICES CONFERENCE’ means thethe Agency Administrator, containing the names and permanent Conference of Members established byaddresses of all IATA or Cargo Agents and their IATA, to take action on matters which facilitate andBranch Locations. improve the processing of air cargo through stan-

dardization of procedures, data exchanges and sys-‘CARGO AGENCY PROGRAMME’ means:tems while maximizing benefits to customers, partici-

(a) the various IATA Resolutions, rules and pro- pating Carriers, industry and associated parties.cedures adopted by the Conference, and ‘CARRIER’ (as used in Reso. 801a) is the IATA(b) the provisions established where applicable by Member that has entered into an agreement with anthe Cargo Agency Programme Joint Council or Cargo IATA Cargo Agent, in the form of a Cargo AgencyGeneral Assembly, pursuant to the authority Agreement adopted by the Cargo Agencydelegated by the Cargo Agency Conference under Conference.the provisions of the respective Cargo Agency Rules. ‘CASS AIRLINE’ means both an IATA Member and‘CARGO AGENCY PROGRAMME JOINT COUN- a non-IATA air carrier from which the Agency Admin-CIL’ (sometimes called ‘IATA Cargo Agency Pro- istrator has accepted an application and concurrencegramme Joint Council’) is a body composed of an in CASS-(country).equal number of airline and cargo agent representa- ‘CASS ASSOCIATE’ means any Person, other thantives, established to assist the Conference by provid-

a Registered IATA Cargo Agent or an air carrier,ing recommendations and proposals regarding thewhich has executed an Agreement for participation inCargo Agency Programme and criteria for the regis-CASS-(country).tration of IATA Cargo Agents doing business in the

Region, or country/countries served by the Joint ‘CASS-EXPORT AIRLINE’ means a Participant in aCouncil concerned. Cargo Accounts Settlement System.‘CARGO AGENCY RULES’ (sometimes called ‘CASS-EXPORT MANUAL FOR AGENTS’ means‘these Rules’) means the Cargo Agency Conference the Manual published in a particular country or groupResolutions and Attachment(s), which apply in the of countries for where there is a CASS, in accord-Specified Country of the IATA Cargo Agent. ance with the instructions contained in Attachment ‘A’

to Resolution 851 as amended from time to time.


Resolution 823

‘CASS-IMPORT & TERMINAL CHARGES’ means ‘EUROPEAN AIR CARGO PROGRAMME OPER-the Cargo Accounts Settlement System of billing and ATIONS HANDBOOK’ (sometimes referred to as thecollection at destination, applicable in respect of “Handbook”) means the manual published under therecipients of inbound air cargo consignments, auspices of the EACP by the Joint Council. Itdescribed in Resolution 853 and the Attachments contains the rules, regulations, IATA Conferencethereto. Resolutions, instructions and procedures applicable

to the parties actions under the Cargo Intermediary‘CASS-IMPORT & TERMINAL CHARGES Agreement and is revised and reissued as required.AIRLINE’ (sometimes referred to as Airline where thecontext permits) means both an IATA Member par- ‘EUROPEAN AIR CARGO PROGRAMME RULES’ticipating in the CASS-Import and a non-IATA air (sometimes referred to as the “EACP Rules”) meanscarrier which is a Participant in the CASS-Import. the various IATA Resolutions, rules and procedures

adopted by the Cargo Agency Conference, as well as‘CASS POLICY GROUP’ referred to as “CPG”, is provisions established by the European Joint Councilestablished by the Cargo Committee to provide pursuant to the authority delegated to it by the Cargodirection to IATA on CASS matters; and be respon- Agency Conference, published in the EACP Hand-sible for providing advice to IATA on all matters book, which applies in the specified country of therelating to the functional management and operation IATA Cargo Intermediary.of CASS.

‘FINANCIAL SECURITY’ means any financial secur-‘CLEARING BANK’ means the bank or other organ- ity accepted by IATA for the purposes of recoveringisation appointed under the applicable Cargo Ac- unpaid monies owed by the Agent to Members orcounts Settlement System (CASS) to receive remit- Airlines.tances from Agents and settle funds to Airlines; andto perform such other functions as are prescribed ‘GROUND HANDLING AGENT (GHA)’ means anywithin these Rules, and in Resolution(s) and Attach- person, appointed by one or more air carriers to carryments, relating to CASS. out cargo handling, storage and preparation of freight

for collection by the consignee and other activities for‘CONDITIONS OF CARRIAGE’ means the rules inbound freight in the area covered by the CASS-additional to the Conditions of Contract, governing Import & Terminal Charges.the relationship between the customer and theCarrier, such as acceptability of goods, packing and ‘GUARANTOR’ means any legal entity that acts asmarking, rates and charges, documentation, com- guarantor of the indebtedness, liabilities, and obli-pliance with government requirements and customs gations of an Accredited Cargo Agent for the benefitformalities, etc. of Members of Airlines.

‘CONDITIONS OF CONTRACT’ means the contents ‘HANDBOOK FOR CARGO AGENTS’ (see ‘CARGOof the Carrier's notices advising passengers and AGENT'S HANDBOOK’).shippers, among other things, that liability may be ‘HEAD OFFICE LOCATION’ means the IATA Cargolimited by the Warsaw Convention and related

Agent's principal place of business.Protocols.‘HINGE ACCOUNT’ means the account opened by‘CONFERENCE’ means the Cargo Agency Confer-the ISS Management with the Settlement Office for aence of IATA.given period of settlement, used to receive CASS

‘DAYS'S SALES AT RISK’ means the number of remittances and to pay out monies due.days from the beginning of the Agent’s Reporting ‘IATA’ means the International Air Transport Associ-Period to the Remittance Date in respect of that

ation, incorporated by Special Act of the CanadianReporting Period or Periods, plus a margin of tenParliament, having its Head Office at 800 Placedays.Victoria, Montreal, in the Province of Quebec,

‘DELIVERY COMPANY’ means any Member, Airline, Canada and an office at 33 Route de l'Aéroport, 1215Agent or Ground Handling Company that participates Geneva 15 Airport, Switzerland.in a particular CASS-Import & Terminal Charges. ‘IATA CARGO AGENT’ (see ‘AGENT’).‘DEFAULT’ means that an Agent/Intermediary/ ‘IATA CARGO INTERMEDIARY’ means a freightFreight Forwarder, or one of its locations, has

forwarder or Cargo Agent, which has executed anbreached the provisions of the Cargo Agency RulesIATA Cargo Intermediary Agreement having beento the extent that remedial action is required, and foradjudged to have met the registration and retentionwhich failure to take such action may ultimately resultcriteria of the European Air Cargo Programme rules,in the termination of that Agent/Intermediary/Freightor the South West Pacific Cargo Agency Programme.Forwarder Agreement.‘IATA-FIATA ENDORSED FORWARDER’ (some-‘DIRECTOR GENERAL’ means the Director Generaltimes called ‘IATA-FIATA Freight Forwarder’ orof IATA or his authorised representative.‘IATA-FIATA Forwarder’ or ‘IFACP Endorsed For-

‘EUROPEAN AIR CARGO PROGRAMME’ (some- warder’ or ‘IFACP Forwarder’) means an entity intimes referred to as “EACP”) means the European air good standing under the IATA-FIATA Air Cargocargo distribution system managed by IATA in sup- Program (IFACP), where implemented, which hasport of the Cargo Intermediary Agreement. executed an IFACP Agreement. While the legal



status of a cargo agent versus a forwarder differs ‘LOCAL FINANCIAL CRITERIA’ means the stan-with regard to rules of contract construction dards used to assess the financial stability of anand liability, for reasons of nomenclature, con- Agent or applicant in a country/countries or Region,tract bids or fulfilling government licensing require- as may be recommended by a Joint Council or IATAments, the term “IATA FIATA Freight Forwarder” is CARGO AGENCY PANEL (ICAP) and adopted byequivalent to the term “IATA Cargo Agent” or “IATA the Conference.Cargo Intermediary”. ‘MEMBER’ means a Member of IATA.‘IATA NUMERIC CODE’ (sometimes called the ‘NOTICE OF IRREGULARITY’ means a warning‘Numeric Code or Designator’) means the numeric, or

letter sent to an Agent/Intermediary/Freight For-alpha numeric code, assigned and managed by IATAwarder to inform him that some failure has beenin accordance with Resolution 821 to identify specificdetected on his part in matters such as reporting orentities involved in air cargo transportation and/orremittance.cargo offices or air cargo points of sale.‘PARTICIPATING AIRLINES’ means a Member par-‘IATA RESOLUTION’ means a formally adoptedticipating, or a non-IATA carrier participating in thedecision of an IATA Traffic Conference, promulgatedCargo Accounts Settlement System of a country/as such.area.

‘IATA TRAFFIC CONFERENCE AREA 1’ All of the ‘PERSON’ means an individual, partnership, firm,North and South American Continents and adjacentassociation, company or corporation.islands, Greenland, Bermuda, the West Indies and

Islands of the Caribbean, the Hawaiian Islands (in- ‘PRINCIPAL’ as used in Resolution 871 means ancluding Midway and Palmyra. appointing Member, or in the case of Subcontraction,

the original appointing Member.‘IATA TRAFFIC CONFERENCE AREA 2’ All ofEurope (including that part of the Russian Federation ‘PROGRAM SECRETARIAT’ (or IATA-FIATA Airwest of the Urals) and adjacent islands, Iceland, Cargo Program Secretariat or IFACP Program Sec-Ascension Island, that part of Asia lying west of and retariat) means the official as may be appointed fromincluding Iran. time to time by the IFGB. The holder of that office

shall be responsible for endorsement and retention of‘IATA TRAFFIC CONFERENCE AREA 3’ All of AsiaForwarders and day-to-day administration of theand adjacent islands, except the portion included inIFACP in accordance with the Program rules.Area 2, all of the East Indies, Australia, New Zealand

and adjacent islands, the islands of the Pacific Ocean ‘READY FOR CARRIAGE’ refers to consignmentsexcept those included in Area 1. which meet the requirements as set forth in

Resolution 833 entitled ‘Ready for Carriage Consign-‘IFACP’ means the IATA FIATA Air Cargo Program.ments.’

‘IMPORT CHARGES’ means charges entered on an ‘RECIPIENT’ means any person who is party to aAir Waybill at origin or in transit to be collected atCASS-Import Recipient agreement in accordancedestination and any charges incurred at destinationwith the terms of Resolution 853.and accruing to the Airline.‘REGION’ means a geographic area composed of‘INTERMEDIARY’ (see definition for ‘IATA Cargoone or more states or countries, where specific rulesIntermediary’).or Resolutions will apply, and where governance of

‘ISS MANAGEMENT’ means the appropriate depart- such rules or Resolutions may be partially delegatedment of IATA responsible for the administrative and to a local or regional group or council.operational functions of the IATA Settlement Sys- ‘RESOLUTION, IATA’ means a formally adoptedtems, such as ISS budgets (cost and revenues), ISS

decision of an IATA Traffic Conference, promulgatedstaffing, ISS contracts (service agreements) toas such.include signature authority and ISS office manage-

ment and administration. This includes the local ‘SALES AT RISK’ is calculated by dividing the Days'designated ISS representative for Cargo, who shall Sales at Risk by 90 days, and applying that percent-have overall responsibility for the CASS-Export or the age to the CASS Net Sales amount the Agent madeCASS-Import. in the highest 3 months in the previous 12 months.‘LOCAL CUSTOMER ADVISORY GROUP-CARGO’, ‘SETTLEMENT OFFICE’ means the institution which,also referred to as LCAGC, is established by the where there is a CASS, is responsible for issuingCargo Agency Conference, and provides advice to billings, receiving remittances and distributing theISS Management on customer service issues and, in monies to the parties entitled thereto.particular, establishing and addressing local needs.

‘SOUTH WEST PACIFIC (SWP)’ is the area com-‘LOCAL CUSTOMER SERVICES MANUAL—CASS prised of American Samoa, Australia, Cook Islands,(IMPORT/EXPORT)’ means the Manual published in Fiji, French Polynesia, Kiribati, (Canton and Ender-a particular country or group of countries for which bury Islands), Nauru, New Caledonia (includingthere is a CASS in accordance with Appendix ‘H’ to Loyalty Islands), New Zealand, Niue, Papua NewResolution 851 and Appendix ‘G’ to Resolution 853, Guinea, Samoa/Independent state of, Solomonas amended from time to time.


Resolution 829

Islands, Tonga, Tuvalu, Vanuatu, Wallis and Futuna RESOLUTION 829Islands.

AGENCY ADMINISTRATOR‘SPECIFIED COUNTRY’ means the country forwhich an IATA Cargo Agent has been listed by theAgency Administrator, where such agent may con- CAC1(CAC 44)829 (except Expiry: Indefiniteduct business as an IATA Cargo Agent. USA) (amended) Type: B

CAC2(CAC 44)829 (amended)‘SUBCONTRACTION’ means the delegation of gen- CAC3(CAC 44)829 (amended)eral authority in respect of Cargo sales for appointingMember(s) by a Cargo General Sales and ServiceAgent to another party by virtue of an agreement AGENCY ADMINISTRATORwhich shall be subject to the conditions ofResolution 871 and the prior written authority of the RESOLVED that, as defined in Resolution 823, theoriginal appointing Member. Agency Administrator is the IATA official designated by

the Director General of IATA as the holder of that office,‘SUBMISSION DATE’ means the day on which theor his authorized representative, responsible for theAir Waybill Transmissions are required to be in themanagement of any Agency or Intermediary Programmepossession of the Settlement Office as described inin accordance with the Rules and Resolutions as estab-IATA Cargo Agency Conference Resolution 801r,lished by the Conference.Subsection 2.2. Notwithstanding anything to the con-

trary stated in Resolution 801r, Section 2, a CASS 1. The Agency Administrator has the autonomy to act inAirline may submit Air Waybill Transmittals tot heextraordinary circumstances to protect the interests of anySettlement Office by the submission date whichAgency or Intermediary Programme. Any action taken ininclude accountable transactions occurring prior toextraordinary circumstances shall be reported immedi-the reporting period.ately to the CPCMG Chairman and shall be reviewed by

‘TRAFFIC CONFERENCE’ means a Conference of the CPCMG at the next meeting or at an emergencyMembers established by IATA under the Provisions meeting if deemed appropriate by the CPCMG Chairman.for the Conduct of IATA Traffic Conferences, whetherit be a Cargo Tariff Coordinating Conference or aCargo Procedures Conference.

‘TERMINAL CHARGES’ means any charges, whereagreed, resulting at destination associated with theimportation of Cargo, including, but not limited to,handling of storage fees. Additionally any charges,where agreed, that may be levied for export consign-ments, but not reflected on the Air Waybill (AWB).

‘TRIP AUTHORISATION’ means a written documentissued by the Agency Administrator to an Agent to bepresented to the Member when applying for reducedfare transportation under the provisions of Subpara-graph 5.1 of Resolution 881.

‘USA’ means the 50 States, the District of Columbia,the Commonwealth of Puerto Rico and possessionsof the United States of America in Area 1 and Area 3.



1.5 failing to enter the complete contact address of theRESOLUTION 831consignee including telephone number in case of “SpecialCargoes”, thereby causing non-delivery of such ship-CONSEQUENCES OF VIOLATION ments in due course;

OF AIR WAYBILL OR SHIPMENT1.6 entering amounts in the “Due Agent” prepaid box inRECORD COMPLETION PROCEDURESexcess of what is agreed locally without breakdown ofsuch amounts.CAC1(38)831 (except USA) Expiry: Indefinite

CAC2(38)831 Type: B 2. in this Resolution the use of words and expressionsCAC3(38)831 in the singular shall, where the context so permits, be

taken to include their use in the plural and vice versa.

WHEREAS it is in the interest of the industry thatconsumers have access to a maximum, number of AirWaybill issuance outlets; and

WHEREAS, it is further recognized that under certainroutes and as agreed between Shippers and Carriers,electronic means to preserve the shipment record in lieuof the Air Waybill may be used pursuant to CargoServices Conference Resolution 600f and that it is also inthe interest of the industry; and

WHEREAS IATA Members have accordingly depositedstock of their Air Waybills with Cargo Agents or Intermedi-aries or have authorized Cargo Agents or Intermediariesto issue Shipment Records on behalf of the Shippers tobetter serve the Shippers; and

WHEREAS custody and completion of such Air Waybillsor Shipment Records are governed by Members' rulesand the procedures described in the Cargo Agent'sHandbook, Air Cargo Program Handbook or the IATACargo Services Conference Manual as applicable, copiesof which are provided to Cargo Agents or Intermediariesby the Agency Administrator and compliance with which ismandatory upon each Cargo Agent or Intermediary underthe terms of the Cargo Agency or Cargo IntermediaryAgreement as applicable;

RESOLVED that:

1. all Cargo Agents or Intermediaries be reminded that,practices such as those listed below, violate the govern-ing conditions referred to above. They harm Members'legitimate interests and can accordingly result in actionbeing taken under the provisions of the Cargo Agency orAir Cargo Program Rules and the Cargo Agency or CargoIntermediary Agreement:

1.1 entering incorrect weight on an Air Waybill orShipment Record thereby causing losses in revenue toMembers;

1.2 entering inapplicable commodity item number,resulting in carriage at less than the applicable rate;

1.3 failing to enter chargeable weight and relevantdimensions (when applicable) thus causing revenuelosses to Members;

1.4 entering incorrect or incomplete description of goodsthereby allowing carriage at less than the applicable rate;and in the case of dangerous goods endangering thesafety of aircraft, crew and passengers;


Resolution 833

Regulations and the IATA Temperature Control Regu-RESOLUTION 833lations;

READY FOR CARRIAGE 2.7 the labelling and marking on all packages shall beCONSIGNMENTS fully visible and all old labels and markings shall be

obliterated.CAC1(41)833 (except USA) Expiry: Indefinite(amended) Type: B

3. DANGEROUS GOODSCAC2(41)833 (amended)CAC2(41)833 (amended) 3.1/3.1.1 all consignments containing dangerous goods

shall comply with the IATA Dangerous GoodsRegulations;RESOLVED that:

3.1.2 Shipper's Declaration, duly signed and completed1. an IATA Cargo Agent or Intermediary shall deliver (oror an electronic Shipper's Declaration for Dangerousarrange for delivery of) consignments to a Member readyGoods duly completed, as set forth in the IATA Danger-for carriage.ous Goods Regulations, shall be provided by the shipper

2. as used in Resolutions the following requirements or his authorised agent; mixed consignments whichshall have been met in order to render a consignment include dangerous goods shall comply with the provisions‘ready for carriage’: of Resolution 600;

2.1 the Air Waybill or the Shipment Record shall be 3.1.3 in the event that a Member shall come intoissued in accordance with Resolution 600a or possession of information indicating a misrepresentationRecommended Practice 1670 respectively, accurate and or violation of the IATA Dangerous Goods Regulations,complete in all respects; and in the case of the Air including the Shipper's Declaration, by an IATA CargoWaybill, not more than the following parts shall be Agent, such Member shall promptly give notice of suchremoved from the Air Waybill set by an IATA Cargo misrepresentation or violation to the Agency AdministratorAgent: who shall file a complaint against the IATA Cargo Agent,

pursuant to the appropriate provisions of the Cargo2.1.1 original 3 (for shipper) Agency Rules.

2.1.2 copy 8 (for Agent)4. SECURITY ADHERENCE2.1.3 original 1 (for issuing carrier) where required by

the Member whose Air Waybill is issued; consignments delivered to a Member shall be preparedready for carriage in accordance with security control2.2 disbursement amounts if any and applicable instructions provided by the National Authority and ad-

charges shall be entered on the Air Waybill or the ditional instructions provided by the Member.Shipment Record in accordance with Resolution 614;

2.3(a) all documents necessary for:

2.3(a)(i) determining the nature of the goods, and

2.3(a)(ii) for the transport of each consignment,including those required by any governmental body,

2.3(b) shall be completed and accompany the Air Way-bill or the Shipment Record;

2.4 where the Agent and a Member have agreed thatAir Waybill data with respect to the consignment shall betransmitted via electronic means by the Agent to theMember, the Agent shall transmit such data so as toreach the Member prior to tender of the consignment tothe Member's point of acceptance;

2.5 the contents of each consignment shall be properlypacked so as to withstand all conditions normally inciden-tal to transportation and where appropriate comply withthe provisions of the IATA Dangerous Goods Regulations;

2.6 all packages of each consignment shall be markedand labeled in accordance with Resolutions 600, 606,606a, 607 and where appropriate with the IATA Danger-ous Goods Regulations with the IATA Perishable Cargo



RESOLUTION 833a RESOLUTION 849

SECURITY MEASURES FOR INTENDED TIE IN TRANSFERAL RESOLUTION &CONSOLIDATED CONSIGNMENTS AIRLINE GENERAL CONCURRENCE

CAC1(33)833a (except USA) Expiry: Indefinite CAC1(45)849 (except USA) Expiry: IndefiniteCAC2(33)833a Type: B (amended) Type: BCAC3(33)833a CAC2(45)849 (amended)

CAC3(45)849 (amended)

WHEREAS Resolution 833 requires that consignmentsdelivered to a Member shall be prepared ready for WHEREAS, the Cargo Agency Conference has beencarriage in accordance with security control instructions established to take action on matters relating to relation-provided by the National Authority and additional instruc- ships between airlines and intermediaries;tions provided by the Member and,

WHEREAS, over the last few decades the air cargoWHEREAS the spirit of recently introduced air security industry has seen a shift in status among cargo intermedi-measures require that no detail of carrier or flight in aries from agents of the airlines to customers (freightrespect of a consolidated consignment be released, other forwarders) of the airlines;than as permitted by any national authority security

WHEREAS, as a result of this shift in commercialdirective, andrelationships, IATA and FIATA established the IATA

WHEREAS the terms ‘consolidated consignment’ and FIATA Governance Board (IFGB) to develop the IATA“known shipper” as defined in the relevant Recommended FIATA Air Cargo Program (IFACP), a program jointlyPractices of the Cargo Services Conference are reflected administered by freight forwarders and airlinesin the IATA Cargo Agent's Handbook, it is therefore

WHEREAS, the Cargo Agency Conference recognizesRESOLVED that: that the IFACP is the natural evolution of the IATA Cargo

Agency and Cargo Intermediary Programs; and1. an IATA Cargo Agent shall:

WHEREAS, the Cargo Agency Conference recognizes1.1 not distribute printed or otherwise published consoli- the need to maintain existing commercial relationshipsdation schedules for general distribution showing planned between IATA Cargo Agent and Intermediary entities andcarriers and flights; the airlines to ensure the unencumbered flow of global

cargo, it is1.2 not communicate by any means, other than aspermitted by National Authority security directives, the RESOLVED thatidentity of the planned carrier or flight.

1. Members acknowledge and agree that the IATAFIATA Governing Board (IFGB) shall be responsible for:Editorial Note: These are the definitions referred to

above: (a) the management of the IFACP; and‘CONSOLIDATED CONSIGNMENT’ a consignmentof multi-packages which has been originated by more (b) the establishment and maintenance of the relevantthan one person each of whom has made an operational and financial criteria for endorsement of IATA-agreement for carriage by air with another person FIATA Freight Forwarders.other than a scheduled air carrier. Conditions appliedto that agreement may or may not be the same as

2. Members hereby adopt the General Concurrence setconditions applied by the scheduled air carrier for theforth in Annex ‘A’ and thereby designate each of theirsame carriage.appointed IATA Cargo Agents/Intermediaries as an “IATA‘KNOWN SHIPPER’ means any entity who conducts FIATA Endorsed Forwarder” under the operational andbusiness with a carrier, an agent or a freight for- financial criteria as so determined by the IATA FIATAwarder and provides security controls that are Governing Board (IFGB).accepted by the appropriate authority and/or carrier

in respect of cargo, courier and express parcels, and 3. The form of General Concurrence set forth inmail. Annex ‘A’ to this Resolution sets out the terms and

conditions that apply in respect of the ACP. It is agreedby adoption, or for non-IATA air carriers by signature, thateach Airline provides authorization to IATA, DirectorGeneral, to:

a) enter into and maintain an IFACP Agreement on itsbehalf, with individual Forwarders which are or will beendorsed in the IFACP and with whom it may elect to dobusiness,


Resolution 849

b) allow IFACP Endorsed Forwarders to participate inCASS where it operates, to facilitate and take advantageof the efficiencies for billing and settlement of accountsbetween Airlines and Forwarders,

c) continue to manage “Industry Financial Securities”currently administered by IATA, to the extent that thereare any industry bank guarantees or default insuranceschemes in the future. Such industry financial securities,should they arise out of the Local Financial Criteriaestablished by the IFGB in respect of the IFACP for-warder endorsement procedures, will be handled as partof the responsibilities of the IFACP Program Secretariat.However, in the event that a Carrier requires a separatebank guarantee from an IATA FIATA Forwarder, suchAirline assumes all risk management responsibility andhereby agrees that in the event of a default by theForwarder under CASS, the Airline would not be entitledto any payment under the Forwarder's industry bankguarantee, default insurance or any other financial secur-ity provided to IATA.

4. Such General Concurrence shall automatically takeeffect on the date on which IATA declares effective theIATA FIATA Air Cargo Program in a particular country orregion. Unless it is withdrawn by an IATA Member Airline,for any reason, including those who wish to imposebilateral criteria in addition to those referred to in 1(b)above. In which case the Airline may withdraw its GeneralConcurrence, in respect of a country(ies) or specificForwarder(s), with three calendar months advance noticein writing to the IATA Director General. Notwithstandingthe foregoing, any individual carrier and Forwarder re-serve the right to do business as bilaterally agreed.



RESOLUTION 849Annex ‘A’

STATEMENT OF GENERAL CONCURRENCEThe IATA Member, or non-IATA air carrier, referred to hereinafter as ‘the Airline’ hereby deposits with the IATA DirectorGeneral, its Statement of Concurrence in respect of its participation in the IATA-FIATA Air Cargo Programme (IFACP).

1. The Airline is hereby notified that IATA has entered into a Cooperation Agreement with FIATA in order to establish theIATA-FIATA Governance Board to jointly develop and manage the IATA-FIATA Air Cargo Programme (IFACP).

2. The IFACP sets out the framework of working relationships between forwarders and airlines, on a principal to principalbasis, including in respect of the purchase of international air cargo transportation services and/or the handling anddelivery to carriers of cargo consignments. The IFACP will supersede and replace the current IATA CargoAgency/Intermediary Programmes globally and current IATA Cargo Agents/Intermediaries will transfer to become IFACPEndorsed Forwarders upon signature of an IFACP Freight Forwarder Agreement, executed with IATA acting on behalf ofAirlines.

3. The Airline acknowledges therefore that they are required to amend their current appointments of IATA Cargo Agentsin order to reflect the IFACP principal to principal relationship

4. The Airline hereby agrees to deposit with the IATA Director General, a Statement of General Concurrence in respectof the IATA-FIATA Air Cargo Programme (IFACP) and Forwarders which are, or will be endorsed in accordance with theIATA-FIATA Air Cargo Programme (IFACP) rules, and with whom, the Airline may elect to do business.

5. Further, the Airline authorises the IATA Director General to execute on its behalf a IFACP Forwarder Agreement andacknowledges that a contractual relationship is thereby created between the Forwarder and the Airline, with respect to thepurchase of international air cargo transportation services (‘airfreight’) and/or the handling and delivery to the Airline ofcargo consignments;

6. The Airline hereby concurs with the terms and conditions of IATA-FIATA Air Cargo Programme (IFACP) rules, aspublished in the IFACP Handbook. The Airline acknowledges that the conditions of the IFACP may be amended by theIATA-FIATA Governance Board (IFGB) from time to time, upon serving Airlines notice in writing reasonably in advance ofthe effectiveness of such amendment(s);

7. The Airline authorises the IATA Director General on its behalf to apply CASS Participation Rules (Resolution 851r)setting out published terms and conditions, in respect of an IFACP Endorsed Forwarder in those countries where an IATACASS operation exists and the Airline and Forwarder participate in the CASS;

8. The Airline recognizes that IATA is administering the IFACP as agent for and pursuant to instructions given to it by theIFGB and accordingly agrees to indemnify IATA, its officers and employees against any liability (including liability for legalcosts) for any action taken or omitted in good faith in the performance of their functions with respect to the IFACP;

9. The Airline agrees to participate and contribute to the IFACP in markets where it operates. The fee structure and levelof individual participant fee amounts will be as established from time to time by the IATA-FIATA Governance Board (IFGB)to cover the operating expenses of the programme;

10. The Airline hereby confirms that this General Concurrence shall become effective in countries where the IFCAPapplies, replacing previous IATA Cargo Agency or Intermediary Programmes. Any previously executed GeneralConcurrence shall nonetheless remain in effect applicable to IATA Cargo Agency or Intermediary Programmes where theIFACP has not been introduced.

11. This Statement shall come into effect for the Airline upon implementation of the IFACP and should remain in effect,unless it is withdrawn by the Airline, who wishes to impose bilateral criteria in addition to those referred in point 6 above,in respect of a country or specific Forwarder, with three calendar months advance notice in writing to the IATA DirectorGeneral. In such case, the Airline shall simultaneously notify any Forwarder(s) excluded from the General Concurrenceand advise the Airline's individual bilateral requirements. When such requirements are met, the Airline may re-deposit itsconcurrence with the Forwarder(s) concerned and shall so notify IATA, Director General.


Resolution 849—Annex ‘A’

Adopted as a Resolution by IATA Member Airlines

To be signed by non-IATA air carriers and returned to:

To: IATA Director General c/o IATA, Geneva, Switzerland

Name of the Airline:HQ Address:HQ Country:

Signature of the Airline's representative authorized to sign

Name and Title within the Airline:

Airline name and Date: ..............................................................................

Note: This document must be signed at the Airline's Head Office, by the President, Chief Executive Officer, ChiefFinancial Officer, Director General, or other duly authorized representative as evidenced by the corporate constitutionaldocuments, resolution or power of attorney.



RESOLUTION 849Annex ‘B’

FORM OF INDIVIDUAL DESIGNATIONThe IATA Member, or non-IATA air carrier, referred to below

(Name of Airline)

and hereinafter as ‘the Airline’ hereby deposits with the IATA Director General, its Individual Designation in respect ofits participation in the IATA-FIATA Air Cargo Program (IFACP) in (country) and in respect of thoseIFACP Endorsed Forwarders, listed in Schedule ‘A’ to this form.

1. The Airline acknowledges that IATA has entered into a Cooperation Agreement with FIATA in order to establish theIATA-FIATA Governance Board to jointly develop and manage the IATA-FIATA Air Cargo Program (IFACP)

2. The IFACP sets out the framework of working relationships between forwarders and airlines, on a principal to principalbasis, including in respect of the purchase of international air cargo transportation services and/or the handling anddelivery to carriers of cargo consignments.

3. The Airline hereby wishes to deposit with the IATA Director General, this Individual Designation specifically in respectof the IATA-FIATA Air Cargo Program (IFACP) in the above-mentioned country and for Forwarders listed in Schedule ‘A’which are, or will be endorsed in accordance with the IATA-FIATA Air Cargo Program (IFACP) rules, and with whom, theAirline may elect to do business.

4. Further, the Airline authorises the IATA Director General to execute on its behalf an IFACP Forwarder Agreement andacknowledges that a contractual relationship is thereby created between the Forwarder and the Airline, with respect to thepurchase of international air cargo transportation services (‘airfreight’) and/or the handling and delivery to the Airline ofcargo consignments;

5. The Airline hereby concurs with the terms and conditions of IATA-FIATA Air Cargo Program (IFACP) rules, aspublished in the IFACP Handbook. The Airline acknowledges that the conditions of the IFACP may be amended by theIATA-FIATA Governance Board (IFGB) from time to time, upon serving Airlines notice in writing reasonably in advance ofthe effectiveness of such amendment(s);

6. The Airline authorises the IATA Director General on its behalf to apply CASS Participation Rules (Resolution 851r)setting out published terms and conditions, in respect of an IFACP Endorsed Forwarder in those countries where an IATACASS operation exists and the Airline and Forwarder participate in the CASS;

7. The Airline recognizes that IATA, as Program Secretariat, is administering the IFACP as agent for and pursuant toinstructions given to it by the IFGB and accordingly agrees to indemnify IATA, its officers and employees against anyliability (including liability for legal costs) for any action taken or omitted in good faith in the performance of their functionswith respect to the IFACP;

8. The Airline agrees to participate and contribute to the IFACP in markets where it operates. The fee structure and levelof individual participant fee amounts will be as established from time to time by the IATA-FIATA Governance Board (IFGB)to cover the operating expenses of the programme;

9. The Airline hereby confirms that this Individual Designation shall become effective in the specified country, where theIFCAP applies and in respect of specified IFACP Forwarders

10. This Statement shall come into effect for the Airline upon implementation of the IFACP and should remain in effect,unless it is withdrawn by the Airline, in respect of any IFACP Forwarder, with three calendar months advance notice inwriting to the IATA Director General.


Resolution 849—Annex ‘B’

To: IATA Director General c/o IATA, Geneva, Switzerland

Name of the Airline:HQ Address:HQ Country:Signature of the Airline's representative authorized to signResolution 849, Annex ‘B’To complete

Schedule ‘A’List of IFACP Forwarders covered by this Individual Designation in (country)Forwarder–Full name and address, post-code, city IATA code (if known)

Note: This document must be signed at the Airline’s Head Office, by the President, Chief Executive Officer, ChiefFinancial Officer, Director General, or other duly authorized representative as evidenced by the corporate constitutionaldocuments, resolution or power of attorney.



WHEREAS it is further recognised that in the event of anyRESOLUTION 851disagreement or dispute between the CPG and IATA,such dispute shall be referred to the Cargo Committee;CARGO ACCOUNTS SETTLEMENT

SYSTEM WHEREAS ISS Management shall operate in accordancewith the IATA Settlement Systems Service ProvisionsManual, the CASS Technical Specifications HandbookCAC1(Mail Vote C072)851 Expiry: Indefiniteand the Local Customer Services Manual which describe(except USA) (amended) Type: Bthe provision of services in the operating CASSs;CAC2(Mail Vote C072)851

(amended)WHEREAS the Cargo Agency Conference (hereafterCAC3(Mail Vote C072)851referred to as “the Conference”) exercises authority and(amended)responsibility over the IATA Cargo Agency Programme,including the relationship between Airlines and Agents,andWHEREAS the 1998 IATA Annual General Meeting

agreed to restructure the IATA Industry Settlement Sys-WHEREAS Cargo Accounts Settlement Systems (CASS)tems and has approved IATA to be responsible to thehave been introduced.IATA Board of Governors for the Management and

efficient operation of this business activity and to that end It is hereby RESOLVED that,has authorised changes in the management and oper-ation of the IATA Industry Settlement Systems (hereafterreferred to as “ISS”), and 1. CARGO AGENCY CONFERENCEWHEREAS it is therefore necessary to recognise the 1.1 The Conference is responsible for, amongst otherresponsibility of IATA for all ISS administration and things, setting CASS technical standards, together withoperational functions, such as: corresponding changes to Standard forms used in the• ISS budgets (cost and revenues) operation of the CASS. These are published in the CASS

Technical Specifications Handbook, Attachment A, which• ISS staffingconstitutes part hereof;• ISS contracts (service agreements) to include signa-

ture authority 1.2 amendments to the CASS Technical Specifications• ISS office management and administration Handbook shall be subject to agreement by the Confer-

ence, however, should the CASS Policy Group (CPG)And further to recognise that ISS matters will be super- recommend action be taken on a particular amendment(s)vised by the IATA Board of Governors, and between Conferences, ISS Management shall publish the

proposed amendment(s) in writing to all Members. If noWHEREAS the IATA Board of Governors has charged theprotest is received from any Member within 45 days of theCargo Committee to provide advice and guidance to thepublication of the amendment(s), the amendment(s) willBoard on all Cargo settlement matters, andbe deemed endorsed and the CASS Technical Specifi-cations Handbook will be amended accordingly. In theWHEREAS the IATA Cargo Committee has established aevent of a protest, the reasons therefore shall be given inCASS Policy Group (hereinafter referred to as “CPG”) towriting and the protested amendment will be reconsideredprovide policy direction to IATA on CASS matters and toat the next meeting of the CPG with a view to overcomingprovide advice to IATA on all matters relating to thethe reasons for disagreement. In the event of continuingfunctional management and operation of CASS;disagreement, the matter shall be referred to the Confer-

WHEREAS it is recognised that the terms of reference ence for final action.and activities of the CPG are to:• Provide a CASS consultative forum between IATA 2. LOCAL CUSTOMER ADVISORYand Member airlines GROUPS—CARGO (LCAGC)• Formulate a global representation policy• Develop the CASS cost sharing formula and CASS 2.1 the Conference has established Local Customer

pricing policy Advisory Groups—Cargo (LCAGC) in countries wherevera CASS is in operation, to provide advice to ISS• Develop a CASS country development planManagement on local customer service issues and to co-• Approve the commencement of all new feasibility ordinate local needs;studies and appoints CASS feasibility study groups to

work with IATA in the preparation of feasibility study 2.2 the Conference determines the procedures forreports establishing the membership of the LCAGC;

• Review reports received from the Local Customer2.3 the Rules and Procedures for the LCAGC, asAdvisory Groupsagreed by the Conference, are contained in Appendix ‘B’• Monitor local CASS member coststo this Resolution and constitute part hereof.

• Review the CASS budgets on a consultative basis


Resolution 851

3. FEASIBILITY STUDY— 6. CASS ASSOCIATESIMPLEMENTATION OF A CASS 6.1 The Cargo Agency Conference may decide that

charges due on consignments tendered by persons otherThe Head Office of any Member, or group of Members,than Agents are to be collected in a particular CASS inmay request ISS Management to initiate a feasibilityaccordance with the provisions implemented thereof.study, respecting CASS implementation.If such an agreement is effective, then a person otherthan an Agent may become a CASS Associate and

4. PARTICIPATION BY MEMBERS participate in the CASS-Export provided that such person:

4.1 Participation by IATA Members in any CASS is 6.1.1 (except for area covered by Resolution 805zz)voluntary. IATA Members may join at the inception of a abides by financial obligations to settle through theCASS or may join at a later date by paying the applicable system in accordance with Resolution 801r and meets thejoining fee set by ISS Management; requirements specified in Appendix ‘D4’. If any other

requirement is locally recommended, it should be submit-4.2 participation in any CASS shall be dependent on the ted to the Cargo Agency Conference for endorsementMember continuing to pay the appropriate charges for prior to application;those services that have been provided to the Member inconnection with the operation of that CASS; 6.1.1 (for area covered by Resolution 805zz) abides by

financial obligations to settle through the system in4.3 a Member's participation shall be dependent on it accordance with Resolution 801re and is sponsored by acontinuing to meet financial criteria established by the CASS Carrier. If the Associate has accumulated 3 pay-Conference, if any; ment irregularities in the preceding 12 months, a bank

guarantee shall be provided by the Associate to cover its4.4 upon joining a CASS, a Member must sign a average CASS remittance value, as determined by ISSCounter-indemnity Agreement with IATA as prescribed in Management. If any other requirements are locally rec-Appendix ‘C’ to this Resolution. Where a current signed ommended, they should be submitted to the Cargocounter-indemnity is in place, the changes specified in Agency Conference, for adoption, prior to its application.Appendix ‘C’ are deemed to be incorporated therein; CASS Associates who are shipping Cargo under their

ownership and who are Direct Accounts of an Airline shall4.5 once a Member has joined a CASS, it automaticallynot be subject to the bank guarantee provisionbecomes a Billing Participant as defined in Resol-

ution 823 “Definitions of Terms Used in Cargo Agency 6.1.2 signs an agreement in the form specified inResolutions;” Appendix ‘D’ to this Resolution and pays the participation

fees determined by ISS Management from time to time;4.6 where a negative settlement occurs as a result ofmonthly CASS billings, monies due to IATA should be 6.2 the Agency Administrator, after confirming the appli-remitted by the Member by the published applicable cant meets the applicable criteria, signs the agreement onremittance date. behalf of all Airlines participating in that CASS and shall

then issue to the applicant a CASS Associate code4.7 A Member cannot participate in a CASS eithernumber;directly or indirectly through a GSSA without a proper

IATA Air Carrier Designator and Prefix (Numeric) Code. 6.3 such number may only be used as long as theAssociate continues to meet the qualifying requirementsspecified in Appendix ‘D4’ and has paid all applicable5. PARTICIPATION BY AGENTS/fees;INTERMEDIARIES/FORWARDERS6.4 further to Paragraphs 6.1 and 6.1.1 above, where a

Where a CASS has been adopted for a given decision regarding Associate participation or applicablecountry/area, then: criteria is required between Conferences, a mail vote may

be initiated. Providing unanimous support for the proposal5.1 effective from the date of implementation, allis received, the proposal shall be adopted. Failure to voteAgents/Intermediaries/Forwarders in that country/areawill be deemed to be an abstention. Abstentions shallshall be governed by the provisions of Section 2 ofcount as positive votes.Resolution 801r (except for countries where

Resolution 805zz has been implemented in which caseResolution 801re applies, or where the IATA-FIATA Air 7. PARTICIPATION BY NON-IATACargo Program is implemented then Resolution 851r shall AIR CARRIERSapply) with respect to transactions made on behalf ofCASS Airlines. 7.1 A non-IATA air carrier (an Airline), having lodged its

own Air Waybills with Agents, may request participation5.2 where a CASS is implemented, the Agency Adminis-in a given CASS by submitting to the Agency Adminis-trator shall so advise all Agents affected.trator a Form of Application and Concurrence, in which,amongst other things, they agree to be bound by5.3 nothing in these procedures shall preclude a CASSthe applicable Cargo Agency Resolutions. The Form isAirline and an Agent or Intermediary from making alterna-prescribed in Appendix ‘E’ to this Resolution;tive arrangements on a bilateral basis outside of CASS.



7.2 upon acceptance by the Agency Administrator, the 8.3.2 to contribute to the management and other costsAirline agrees; of such CASS as set by ISS Management;

7.2.1 to pay the applicable joining fees set by ISS 8.3.3 to meet the financial criteria established by theManagement; Conference, if any;

7.2.2 to contribute to the management and other costs 8.4 participation in any CASS shall be dependent on theof such CASS as set by ISS Management; GSSA continuing to pay the appropriate charges for those

services that have been provided to the GSSA in connec-7.2.3 to meet the financial criteria established by the tion with the operation of that CASS;Conference, if any;

8.5 upon joining a CASS, a GSSA must sign a Counter-7.3 participation in any CASS shall be dependent on the indemnity Agreement with IATA, as prescribed inAirline continuing to pay the appropriate charges for those Appendix ‘C1’ to this Resolution;services that have been provided to the Airline in connec-tion with the operation of that CASS; 8.6 once a GSSA has joined a CASS, it may elect a

mode of Participation, Billing or Full, as defined in7.4 upon joining a CASS, an Airline must sign a Resolution 823 “Definitions of Terms Used in CargoCounter-indemnity Agreement with IATA as prescribed in Agency Resolutions”;Appendix ‘C’ to this Resolution;

8.7 where a negative settlement occurs as a result of7.5 once an Airline has joined a CASS, it may elect a monthly CASS billings, monies due to IATA should bemode of Participation, Billing or Full, as defined in remitted by the General Sales and Service Agent by theResolution 823 “Definitions of Terms Used in Cargo published applicable remittance date.Agency Resolutions”;

8.8 A legal entity appointed by an air carrier as a GSSA7.6 where a negative settlement occurs as a result of for the country concerned may not apply for accreditationmonthly CASS billings, monies due to IATA should be as an IATA Cargo Agent/Intermediary. (A General Salesremitted by the Non-IATA Carrier by the published appli- and Services Agent is one to whom an airline hascable remittance date. delegated general authority to represent it for required to

provide further information or additional purposes of7.7 A non-IATA Carrier cannot participate in a CASS overseeing sales in a defined territory).either directly or indirectly through a GSSA without aproper IATA Air Carrier Designator and Prefix (Numeric)Code. 9. IATA SETTLEMENT SYSTEM SERVICE

PROVISIONS MANUAL8. PARTICIPATION BY GENERAL SALES ISS Management, in consultation with the CPG, shallAND SERVICE AGENTS (GSSAs) produce an IATA Settlement System Service Provisions

Manual containing terms, conditions and codes of con-For the purpose of this Paragraph, the term ‘General duct of CASS operations applicable in all areas. The CPGSales and Service Agent (GSSA)’ shall also include any will be responsible for the content of the Manual, howeverPerson appointed by one or more air carriers to carry out it shall at all times be in conformity with applicable IATAaccounting functions in respect of cargo sales trans- Resolutions.actions made by Agents on behalf of such carrier(s), butnot performing sales reservations functions:

10. LOCAL CUSTOMER SERVICES8.1 a General Sales and Service Agent (GSSA), MANUALappointed by air carriers which have lodged their own AirWaybills with Agents, may request participation in a given Wherever a CASS has been implemented, ISS Manage-CASS by submitting a Form of Application and Concur- ment shall produce a Local Customer Services Manual,rence to the Agency Administrator. The form, prescribed containing local terms, conditions and codes of conduct ofin Appendix ‘F’ to this Resolution, amongst other things, the local CASS operation. The Cargo Agency Conferencebinds the applicant to the Cargo Agency Administration delegates the authority for the contents of this Manual toRules; the Local Customer Advisory Groups Cargo (LCAGC), for

subsequent endorsement by the CPG. The contents of8.2 the appointing Member or Airline shall be requestedthis Manual shall be in conformity with applicable IATAto confirm the appointment by submitting a Form ofResolutions and are described in Appendix H.Authorisation. This form is described in Appendix ‘G’ to

this Resolution;

8.3 upon acceptance by the Agency Administrator, theGSSA agrees;

8.3.1 to pay the applicable joining fees set by ISSManagement;


Resolution 851

accordance with the original shipping instructions. In this11. VOLUNTARY TERMINATIONcase the normal CASS dispute procedures apply.

A Member, Airline or GSSA may withdraw from a particu-lar CASS by giving written notice of not less than 12.3 Lifting of Suspension3 months and shall be liable for its share of all costs

If the Airline resumes its operations or the reorganisationthrough to the end of the notice period, except that aproceedings terminate, and the Airline continues orGSSA's participation in a CASS may be terminated whenresumes operations, ISS Management shall lift thethe Member appointing the GSSA has notified the Agencysuspension.Administrator, in accordance with Resolution 871, with not

less than three calendar months' notice in writing thatthey have terminated their appointment of the GSSA. 13. OTHER TERMINATION

13.1(a) notwithstanding paragraph 11 of this Resolution,12. AIRLINE SUSPENSION OFif ISS management has reason to believe that a CASSOPERATIONS Airline may be unable to satisfy its indebtedness to theCASS and12.1 Reasons for Suspension13.1(a)(i) such CASS Airline owes in excess of

Where an airline participating in a CASS (“the CASS USD10,000 or equivalent for CASS related processingAirline”) ceases all operations either temporarily or per- and management fees, and has been requested to paymanently, due to financial or other reasons; or where the the CASS on the applicable date,CASS Airline becomes subject to bankruptcy, moratoriumof debt, or reorganization or similar proceedings; or when 13.1(a)(ii) ISS Management has notified such CASSthe CASS Airline does not have a valid designator/prefix Airline of the amount owing.and accounting code assigned by IATA; or where a CASSAirline defaults on a material obligation under the CASS; 13.1(a)(iii) the amount owing remains outstanding moreor when the CASS Airline is suspended from the IATA than five working days after the date of notification andClearing House, BSP, or other IATA settlement system; such Member Airline has not disputed the debt,or when IATA otherwise determines that there are suf-

orficient financial grounds to suspend the CASS Airline,IATA shall evaluate whether the CASS Airline should be 13.1(b) if a CASS Airline fails to pay any amount due insuspended from all CASS operations and the action to be

relation to a CASS settlement, as provided for in subpara-taken, based on the pertinent information available.graph 4.2 or 7.3 above;

In the event of eligibility for suspension pursuant to one or 13.1(c) then ISS Management may suspend or termin-more of the above events; or if the CASS Airline defaultsate such CASS Airlines' participation in all CASS.on a material obligation to IATA in respect of the IATA

Clearing House, BSP, or other financial arrangement forservices provided by IATA; or if ISS Management deter- 14. TIE-INmines that the integrity of the CASS is at risk, IATA maywithhold funds due from the CASS to the CASS Airline in Appendices:order to settle the debt or potential risk. IATA may also (Attachment ‘A’ is the CASS Technical Specificationsrequire the Airline to provide a centrally held security Hand Book and is published separately).deposit, or alternative security acceptable to IATA to be

Appendix A: Intentionally left blankheld centrally, and calculated so as to cover funds at riskAppendix B: Local Customer Advisory Group–for a minimum of one month.Cargo, Rules and Procedures

Pursuant to Resolution 851 Attachment F at 4.3.2, if the Appendix C: CounterindemnityCASS Airline is represented by a General Sales and

Appendix C1: Counterindemnity for GSSAsService Agent (GSSA) and is suspended from CASS forAppendix D: Associate Agreementany reason, the transactions processed by the GSSA on

behalf of that CASS Airline shall be subject to the same Appendix E: Application and Concurrence–conditions as applicable to that CASS Airline. Non-IATA Carrier

Appendix F: Application and Concurrence–General12.2 Action by ISS Management Sales Agent

Appendix G: Form of AuthorisationWhen an Airline ceases operation, ISS Management willcontinue to collect monies due to such airline in accord- Appendix H: CASS-Export Local Customer Servicesance with the settlement office procedures. Manual–CASS (Import/Export) Contents Outline.

An Agent or Associate (or in Europe, an Intermediary)would not be expected to settle any amount in respect of 15. SUSPENSION FROM CASSan air waybill of an airline that has ceased operations,

Pursuant to the provisions of paragraphs 4, 7 and 8 ofwhere as a direct consequence of such cessation ofResolution 851, a CASS participant may be suspendedoperations, the consignment has not been transported in



from CASS for not adhering to participation conditions RESOLUTION 851and obligations.

Appendix ‘B’16. CLOSURE OF CASS OPERATION RULES AND PROCEDURES LOCAL

CUSTOMER ADVISORY GROUPSShould it be necessary, for whatever reason to considerCARGO (LCAGC)closure of an operating CASS, ISS Management will

consult with the CASS Airlines. In the event of closure,ISS Management will normally give notice of at least

1. Function12 months to CASS Airlines. All costs relating to theclosure incurred during the period of the notice and/or Local Customer Advisory Groups–Cargo (LCAGC) arearising after closure will be apportioned between the established by the Cargo Agency Conference wherever aCASS Airlines in accordance with the ISS pricing formula. CASS is in operation. Each LCAGC provides advice to

ISS Management on customer service issues and inparticular, establishing and addressing local needs.17. RIGHT OF SET OFF

ISS Management shall have the right to set off any debt2. Membershipor claim owed by such Airline to CASS in relation to a

CASS settlement, including any amount owed by the The LCAGC will normally consist of not more thanAirline to IATA for the provision of CASS processing and 10 persons. The Cargo Agency Conference may author-management fees, against any monies held or owed by ise a larger number, following a request from an area.IATA or any of its divisions and which are payable to that LCAGC members and their designated alternates shall beAirline. Similarly, ISS Management shall have the right to elected for a two-year term by all Participating Airlines inset off any debt or claim owed by an Airline to IATA or that CASS, from nominations received from these Partici-any of its divisions against any monies held or owed by pating Airlines. Ideally, LCAGC members should beIATA in any CASS. suitably qualified representatives at a senior level, provid-ing expertise in the different fields of the CASS activity.LCAGC members attend LCAGC meetings as local indus-try representatives.

2.1 If elected, GSSAs/GSAs may be accepted asLCAGC members. They may participate in LCAGC meet-ings representing themselves alone and not representingtheir appointing Airlines.

2.2 A Participating Airline may nominate a suitablyqualified individual from a GSSA/GSA. If elected, suchGSSA/GSA individual shall attend the LCAGC meetingsas a local industry representative, and their LCAGCmembership shall represent no greater weight than anyother LCAGC member despite that the GSSA's/GSA'sbusiness may serve as an agent or representative ofmore than one Participating Airline.

3. Meetings, Quorum and VotingThe frequency of meetings is determined by ISS Manage-ment, in consultation with CPG or the LCAGC. A quorumshall be a simple majority (one half plus one) of themembership. Each LCAGC is a consultative body andtherefore there will be no formal voting. LCAGC will act inthe form of making recommendations. Each LCAGC willelect its Chairman from among its members. The localISS Manager will act as Secretary of these meetings.Other Participating Airlines in the CASS may attendmeetings as observers, subject to the prior consent of theCAGC Secretary. Representatives of non-airline entitiesparticipating in that CASS may attend certain parts of aCAGC meeting, at the invitation of its Chairman and ISSManagement. Additionally, the local/regional ISS Managermay call a customer meeting, at least once per year.


Resolution 851—Appendix ‘B’

4. ActivitiesISS Management may typically consult a LCAGC for:— advice, as a user forum, on all local matters

presented to it by ISS Management, concerning thelocal operation of CASS;

— advice to the local ISS Manager on the establishmentof local CASS business requirements and enhance-ments, especially where differences from worldwidepolicy and standards are sought;

— guidance to the local ISS Manager, concerning:marketplace activities and development oppor-tunities, and other local/area needs;

— other matters, as appropriate.

5. Agenda and ReportsThe Agenda of each LCAGC shall consist of customerservice issues on which ISS Management seeks theadvice of the LCAGC, or proposals submitted by Partici-pating Airlines. It shall be circulated by the LCAGCSecretary not later than 10 days before the start of themeeting. The report of LCAGC meetings shall be submit-ted to the CPG and circulated promptly by the Secretaryto LCAGC Members, and all Participating Airlines. TheSecretary of the LCAGC will provide a regular update onaction taken pursuant to recommendations from theLCAGC.



RESOLUTION 851Appendix ‘C’

COUNTERINDEMNITY AGREEMENT

Relating to the Operation of CASS-Export Bank Accounts by IATA(“Single Counterindemnity–CASS”)Agreement entered into:

between (Legal Name of Airline) ...............................................................having its registered office at (full address) ..............................................hereinafter called “the CASS-Export Airline”

and

the International Air Transport Association (IATA), a non-profit corporation under Canadian Law, having its registeredoffice at 800 Place Victoria, IATA Building, Montreal, Quebec, H4Z 1M1, hereinafter called “IATA”.

WHEREAS the CASS-Export Airline, jointly with other CASS-Export Airlines participating in the same respective CargoAccounts Settlement System (“CASS-Export”), has considered it desirable that IATA operates and maintains certainCASS-Export bank accounts (including a “Hinge Account” for clearing services) on its behalf, and

WHEREAS IATA has agreed to provide such service subject to the CASS-Export Airline and other such airlines providinga Counterindemnity relating to the risks arising therefrom.

IT IS THEREFORE AGREED AS FOLLOWS:

1.a. Definitions

For the purposes of this Agreement, the term “Hinge Account” shall mean the bank account into whichAgents'/Intermediaries'/Forwarders'/Associates'/Recipients' remittances are paid and from which monies are distributed toCASS-Export Airlines;

1.b. Applicability

This Agreement applies to all bank accounts established and operated in the name of IATA on behalf of a CASS-Exportfor the purpose of operating through the Settlement Bank clearing services or administrative or other associated services,for the benefit of the CASS-Export Airline and other carriers participating in the respective CASS-Export.

2. Indemnity

The undersigned CASS-Export Airline will indemnify IATA, its officers and employees, against any liability and costs, forany action taken or omitted in good faith in the performance of the operation of the Clearing (Hinge) Account or otheraccounts mentioned in Paragraph 1 above, or arising in any other way from the operation of these accounts. Such liabilitymay include, inter alia, shortfalls caused by under-remittance or non-remittance by Agents/Intermediaries/Forwarders/Associates/Recipients in cases where the Settlement Bank has credited the CASS-Export Airlines, inanticipation of full and timely remittance by the Agents/Intermediaries/Forwarders/Associates/Recipients. In case of suchunder-remittance or non-remittance, the undersigned CASS-Export Airline, when so requested by the CASS Manager,undertakes to immediately refund the corresponding amount(s) remitted to it to the CASS-Export Hinge Account, andherewith acknowledges and agrees that IATA and lSS Management may take all such action, including legal action, asdeemed required in this connection, both on behalf of IATA and the CASS-Export and on behalf of the CASS-ExportAirlines concerned. In the event of a liability arising otherwise than by way of non-remittance or under-remittance, theundersigned CASS-Export Airline undertakes to pay the amount of the obligation under this Agreement within 15 days of itbeing called upon to do so.

3. Preliminary Joint Indemnification

If it cannot be established immediately for which of the CASS-Export Airlines a transaction not supported by a fullAgent/Associate/Recipient remittance was effected, the undersigned CASS-Export Airline, jointly with the other CASS-Export Airlines having signed an identical agreement, shall forthwith reimburse and indemnify IATA for any shortfalls,which shall be deemed to be CASS-Export operating costs and expenses. Such cost of reimbursement shall be


Resolution 851—Appendix ‘C’

reapportioned as soon as it has been established for which of the CASS-Export Airlines the respective remittance hasbeen effected, in proportion to each of the CASS-Export Airlines share in the respective remittance.

4. Collective Binding Agreement

Upon signature, the present document, in conjunction with identical documents signed by other CASS-Export Airlines andIATA, shall constitute a collective binding Agreement, which shall continue in full force and effect for as long as IATAoperates any bank accounts as referred to in Paragraph 1 above, provided that if any of the CASS-Export Airlineswithdraws from a CASS-Export, it shall cease to be a party to the Agreement with respect to that CASS-Export. Theundersigned CASS-Export Airline shall nevertheless remain liable in respect of any of its liabilities arising prior towithdrawal from the respective CASS-Export or termination of IATA's operation of respective bank accounts as referred toin Paragraph 1 above.

IN WITNESS WHEREOF, this Agreement has been executed on behalf of the Parties hereto by their duly authorisedofficers in duplicate, on the day and year that appears below:

For and on behalf of ............................................................... For and on behalf of:(full name of Airline) International Air Transport Association

Signature ................................................................................ Signature ......................................................................(full name of person signing) (full name of person signing)

(title of person signing)........................................................... Agency Administrator ...................................................(title of person signing)

............................................................................................... ......................................................................................(place, date) (place, date)

Notes:

1) In accordance with the EXCOM decision (EXCOM/157, 28 May 1993), this Single Counterindemnity Agreement is tosigned by all airlines participating in a CASS-Export. This one Agreement relates to all CASS-Export operations in whichthe Airline participates.

2) This document must be signed at the Airline's Head Office, by the President, Chief Executive Officer, Chief FinancialOfficer, Director General, or other duly authorized representative as evidenced by the corporate constitutional documents,resolution or power of attorney.



RESOLUTION 851Appendix ‘C1’

COUNTERINDEMNITY AGREEMENT FOR GSSAsRelating to the Operation of CASS-Export Bank Accounts by IATA(“Single Counterindemnity–CASS”)Agreement entered into:

between (Legal Name of GSSA) ...............................................................having its registered office at (full address) ..............................................For CASS Operation: ................................................................................(hereinafter called the "CASS-Export Airline”)

and


WHEREAS the CASS-Export Airline, jointly with other CASS-Export Airlines participating in the same respective CargoAccounts Settlement System (“CASS-Export”), has considered it desirable that IATA operates and maintains certainCASS-Export bank accounts (including a “Hinge Account” for clearing services) on its behalf, and

WHEREAS IATA has agreed to provide such service subject to the CASS-Export Airline and other such airlines providinga Counterindemnity relating to the risks arising therefrom.


1.a. Definitions

For the purposes of this Agreement, the term “Hinge Account” shall mean the bank account into whichAgents'/Intermediaries'/Forwarders'/Associates'/Recipients' remittances are paid and from which monies are distributed toCASS-Export Airlines;

1.b. Applicability

This Agreement applies to all bank accounts established and operated in the name of IATA on behalf of a CASS-Exportfor the purpose of operating through the Settlement Bank clearing services or administrative or other associated services,for the benefit of the CASS-Export Airline and other carriers participating in the respective CASS-Export.

2. Indemnity

The undersigned CASS-Export Airline will indemnify IATA, its officers and employees, against any liability and costs, forany action taken or omitted in good faith in the performance of the operation of the Clearing (Hinge) Account or otheraccounts mentioned in Paragraph 1 above, or arising in any other way from the operation of these accounts. Such liabilitymay include, inter alia, shortfalls caused by under-remittance or non-remittance by Agents/Intermediaries/Forwarders/Associates/Recipients in cases where the Settlement Bank has credited the CASS-Export Airlines, inanticipation of full and timely remittance by the Agents/Intermediaries/Forwarders/Associates/Recipients. In case of suchunder-remittance or non-remittance, the undersigned CASS-Export Airline, when so requested by the CASS Manager,undertakes to immediately refund the corresponding amount(s) remitted to it to the CASS-Export Hinge Account, andherewith acknowledges and agrees that IATA and lSS Management may take all such action, including legal action, asdeemed required in this connection, both on behalf of IATA and the CASS-Export and on behalf of the CASS-ExportAirlines concerned. In the event of a liability arising otherwise than by way of non-remittance or under-remittance, theundersigned CASS-Export Airline undertakes to pay the amount of the obligation under this Agreement within 15 days of itbeing called upon to do so.


If it cannot be established immediately for which of the CASS-Export Airlines a transaction not supported by a fullAgent/Associate/Recipient remittance was effected, the undersigned CASS-Export Airline, jointly with the other CASS-Export Airlines having signed an identical agreement, shall forthwith reimburse and indemnify IATA for any shortfalls,which shall be deemed to be CASS-Export operating costs and expenses. Such cost of reimbursement shall be


Resolution 851—Appendix ‘C1’

reapportioned as soon as it has been established for which of the CASS-Export Airlines the respective remittance hasbeen effected, in proportion to each of the CASS-Export Airlines share in the respective remittance.


Upon signature, the present document, in conjunction with identical documents signed by other CASS-Export Airlines andIATA, shall constitute a collective binding Agreement, which shall continue in full force and effect for as long as IATAoperates any bank accounts as referred to in Paragraph 1 above, provided that if any of the CASS-Export Airlineswithdraws from a CASS-Export, it shall cease to be a party to the Agreement with respect to that CASS-Export. Theundersigned CASS-Export Airline shall nevertheless remain liable in respect of any of its liabilities arising prior towithdrawal from the respective CASS-Export or termination of IATA's operation of respective bank accounts as referred toin Paragraph 1 above.


For and on behalf of ............................................................... For and on behalf of:(full name of GSSA) International Air Transport Association

Signature ................................................................................ Signature ......................................................................(full name of person signing) (full name of person signing)

(title of person signing)........................................................... Agency Administrator ...................................................(title of person signing)

............................................................................................... ......................................................................................(place, date) (place, date)

Notes:

1) This document must be signed at the GSSA's Head Office, by the President, Chief Executive Officer, Chief FinancialOfficer, Director General, or other duly authorized representative as evidenced by the corporate constitutional documents,resolution or power of attorney.

2) A GSSA completing this agreement must do so for each CASS in which it participates.



‘IATA-FIATA Endorsed Forwarder’ (sometimesRESOLUTION 851called ‘IATA-FIATA Freight Forwarder’ or‘IATA-FIATA Forwarder’ or ‘IFACP EndorsedAppendix ‘D1’ (except the area coveredForwarder’ or ‘IFACP Forwarder’) means an entity inby Resolution 809 or 805zz) good standing under the IATA-FIATA Air CargoProgram (IFACP), where implemented, which hasexecuted an IFACP Agreement. While the legalCASS ASSOCIATE AGREEMENTstatus of a cargo agent versus a forwarder differswith regard to rules of contract construction andIt is Agreed as Follows:liability, for reasons of nomenclature, contract bids orfulfilling government licensing requirements, the term1. Definitions ‘IATA FIATA Freight Forwarder’ is equivalent tothe term ‘IATA Cargo Agent’ or ‘IATA Cargo Interme-For the purpose of this Agreement:diary’.

‘Agency Administrator’ means the IATA official‘IATA Settlement Systems Management (ISSdesignated by the Director General from time to timeManagement)’ means the appropriate department ofas the holder of that office or his authorised rep-IATA responsible for the administrative and oper-resentative.ational functions of the IATA Settlement Systems,

‘Agent’ means a Registered IATA Cargo Agent such as ISS budgets (cost and revenues), ISSwhose name is entered on the Cargo Agency List. staffing, ISS contracts (service agreements) to

include signature authority and ISS office manage-‘Billing Participants’ means CASS Airlines which ment and administration. This includes the localsubmit to the Settlement Office Air Waybill data in an designated ISS representative for Cargo, who shallelectronically readable form in respect of transactions have overall responsibility for the CASS-Export or themade on their behalf by Agents, and which have so CASS-Import.notified the Agency Administrator in accordance withResolution 851. Billing Participants in CASS-(country) ‘Person’ means an individual, partnership, firm,are named as such in the First Schedule to this association, company or corporation.Agreement, as amended from time to time in accord-

‘Settlement Office’ means the institution appointedance with Paragraph 7 hereof.by ISS Management to issue billings and to receive

‘Cargo Accounts Settlement System (country)’ remittances from Agents and to distribute the monies(‘CASS-(country)’) means the method of accounting to CASS Airlines.and settling accounts between CASS Airlines on the

For applicable definition terms used for the purpose ofone hand, and their Agents on the other hand, asthis Agreement, reference should be made to Resol-described in the applicable Cargo Agency Rules andution 823 (Definition of Terms Used in Cargo Agencyin Resolution 851 and its Attachments, as adoptedResolution).for the (country).

‘Cargo Agency Rules’ means as the case may be 2. Compliance with Cargo Rules,Resolution 801, 803, 805, 807 or 813, and Resol- Regulations, Provisions and IATA Resolutionsution 801r of the IATA Cargo Agency Conference, as incorporated in this Agreementapplicable in the (country).Various air cargo industry Rules, Regulations, Resol-‘CASS Airlines’ means both an IATA Member and autions and other provisions, including carrier's instruc-non-IATA air carrier from which the Agency Adminis-tions, that apply to the sale of air cargo transportation, ortrator has accepted an application and concurrenceto acts performed by the Associate when handling orin ed form participating in CASS-(country).tendering consignments ‘Ready for Carriage’ by air, as

‘CASS Associate’ means any Person, other than a well as amendments made thereto from time to time, areRegistered IATA Cargo Agent or an air carrier, which deemed to be incorporated in this Agreement and madehas executed an Agreement for participation in part hereof. This includes, but is not limited to theCASS-(country). following:‘Hinge Account’ means the account opened by the (a) the provisions of IATA Resolutions and any Attach-CASS Management with the Settlement Office for a ments relating to the participation in a CASS by personsgiven period of settlement, used to receive CASS (other than IATA Cargo Agents) tenderingAssociates' remittances and to pay out monies due to consignments to CASS Airlines;the CASS Airlines named in the First Schedulehereto. (b) the provisions of IATA Resolutions, relating to billing,

settlement and remittance by CASS participants, except‘IATA’ means the International Air Transport Associ-that the term ‘Agent’ or ‘IFACP Forwarder’ as may beation, incorporated by Special Act of the Canadianused therein shall for the purpose of this Agreement beParliament, having its Head Office at 800 Placedeemed to read ‘CASS Associate’;Victoria, Montreal, in the Province of Quebec,

Canada and an office at 33 Route de l'Aéroport, 1215 (c) the Local Customer Services Manual–CASSGeneva 15 Airport, Switzerland. (Export).


Resolution 851—Appendix ‘D1’

3. Authority of CASS Management 7. Changes in CASS Airlines' ParticipationStatus

In all matters affecting the obligations of the CASSAssociate under this Agreement and all applicable IATA (a) The Agency Administrator may, from time to timeResolutions, ISS Management is authorised to act on during the currency of this Agreement, give written noticebehalf of each CASS Airline; and any direction or request to the CASS Associate that the name of a CASS Airline isgiven or made to the CASS Associate by ISS Manage- to be added to the list of CASS Airlines in the Firstment shall be as effective as if given or made by such Schedule hereto. The CASS Airline mentioned in theCASS Airline. notice shall become a party to this Agreement on the date

specified in the notice;4. Monies due by CASS Associate due CASS

(b) the Agency Administrator may, from time to timeAirlines–Remittanceduring the currency of this Agreement, give written noticeto the CASS Associate that the name of a CASS Airline is(a) the CASS Associate shall be responsible for theto be deleted from the list of CASS Airlines in the Firstpayment of any and all monies due to any CASS AirlineSchedule hereto. The CASS Airline mentioned in theresulting from the issuance of any transportation docu-notice shall cease to be a party to this Agreement on thements in the name of the CASS Airline and/or from thedate specified in the notice;sale of any ancillary services under this Agreement;

(c) the notices referred to in this Paragraph shall specify(b) as from the time such monies become due forwhether the CASS Airline is to be listed as a Fullpayment to the CASS Airline, such monies are deemed toParticipant or Billing Participant, as the case may be.have become the property of the CASS Airline and shall

be held by the CASS Associate in trust for or on behalf ofthe CASS Airline until satisfactorily accounted for to the 8. Assignment of CASS Associate CodeCASS Airline and settlement made in accordance with the

On the execution of this Agreement, the CASS Manage-appropriate IATA Resolution, even though pursuant toment shall assign an alpha/numeric code designation tothat Section the CASS Associate may have been author-the CASS Associate for use on Air Waybills and CASSised to retain temporary custody of such monies. Theadministrative forms. The code shall be administered andCASS Airline may, subject to applicable currency regu-published by the Agency Administrator.lations, designate the currencies in which remittances are

to be made;9. Force Majeure

(c) the CASS Associate shall remit to the CASS AirlineThe CASS Associate shall not be liable for delay or failuresuch monies at such times and under such conditions asto comply with the terms of the CASS Associate Agree-the CASS Airline may designate from time to time inment to the extent that such delay or failure (i) is causedwriting.by any act of God, war, natural disaster, strike, lockout,labor dispute, work stoppage, fire, third-party criminal act,5. CASS Associate in Defaultquarantine restriction, act of government, or any other

When the CASS Associate is in default, the Settlement cause, whether similar or dissimilar, beyond the reason-Office shall immediately cease to process transactions able control of the Agent, and (ii) is not the result of theconcerning the CASS Associate. The Agency Adminis- Agent's lack of reasonable diligence (an ‘Excusabletrator, using the applicable financial criteria adopted by Delay’). In the event an Excusable Delay continues forthe Cargo Agency Conference, shall review the financial seven days or longer, the Agency Administrator shallstanding of the CASS Associate and shall either instruct have the right, at its option, to terminate this Agreementthe Settlement Office to reinstate the CASS Associate or by giving the Agent whose performance has failed orterminate this Agreement pursuant to Paragraph 13 been delayed by the Excusable Delay at least thirty days'hereof. prior written notice of such election to terminate.

6. Liability 10. Assignment of Rights

IATA and the Director General of IATA, the Agency The CASS Associate shall not assign any of its rights orAdministrator, ISS Management and employees and rep- obligations under this Agreement.resentatives of IATA concerned in the administration oroperation of the CASS, shall not be liable to the CASS 11. Cessation of Operations and Changes inAssociate for any loss or damage suffered by the CASS Ownership or ControlAssociate arising out of any act done or omitted in goodfaith in carrying out their functions under this Agreement If the CASS Associate ceases (or transfers) the operationor any other functions which they may be required to of the business to which this Agreement relates, or if anyperform in the administration or operation of CASS- substantial change occurs in the control of a CASS(country). Associate which is a company or corporation, or if a

change in partners occurs in a CASS Associate which isa partnership, the CASS Associate shall, prior to thecessation, transfer or change becoming effective, notifythe Agency Administrator for appropriate action.



12. Governing Law and Arbitration RESOLUTION 851This Agreement shall be governed by and interpreted in Appendix ‘D2’accordance with the laws of (country) and any differenceor dispute arising between the parties with respect to the CASS ASSOCIATE AGREEMENT FORinterpretation, meaning or effect of this Agreement or EUROPEAN AIR CARGO PROGRAMMErelating to any rights or obligations herein contained shall (EACP) COUNTRIESbe finally settled by arbitration to be held in the (country),under the rules of Conciliation and Arbitration of theInternational Chamber of Commerce by one or more Participation in the Cargo AccountsArbitrators appointed in accordance with such Rules. Settlement System (CASS)–(country) as a

CASS Associate13. TerminationAn Agreement between CASS Airlines, represented byThis Agreement shall remain in force until:the Agency Administrator or his authorised representative(hereinafter referred to as the “CASS Airlines” or “CASS(a) terminated by not less than 15 days' written noticeAirline”) andgiven by one party to the other party; or

............................................................................................(b) terminated by the Agency Administrator pursuant to(Name of CASS Associate)Paragraph 5 hereof; or

having its principal office at ................................................(c) execution of the Cargo Agency Agreement or whereapplicable Cargo Intermediary Agreement, or IFACP For-

(hereinafter referred to as the “CASS Associate”).warder Agreement by the CASS Associate; or

WHEREAS it is in the mutual interest of the CASS(d) application has been lodged by the CASS AssociateAirlines and the CASS Associate to settle amounts duefor registration as an IATA Cargo Agent, and suchon Air Waybill transactions through CASS (country).application has been disapproved for failure to meet the

financial criteria laid down in or established pursuant tothe Cargo Agency Rules; or It is Agreed as Follows:(e) the CASS Associate ceases to operate the business

1. Definitionsto which this Agreement relates.

For the purpose of this Agreement:14. Use of Records‘Agency Administrator’ means the IATA official

The CASS Associate authorises the Agency Administrator designated by the Director General from time to timeto make use of the financial records of CASS-(country) in as the holder of that office, or his authorized rep-respect of the CASS Associate in the event that the resentative.CASS Associate applies for Registration as IATA Cargo

‘CASS Airline’ means any airline that participates inAgent.the IATA Cargo Accounts Settlement System(CASS).15. Participation Fee‘CASS Associate’ means any person, other than aThe CASS Associate shall pay a fee for its participation inregistered IATA EACP Intermediary, which hasCASS-(country) in accordance with the Second Scheduleexecuted this Agreement for settlement of moneyto this Agreement, being an amount established from timeowed to CASS airlines.to time by ISS Management.‘IATA’ means the International Air Transport Associ-

16. Effectiveness ation, incorporated by Special Act of the CanadianParliament, having its Head Office at 800 Place

This Agreement shall become effective on ........................ Victoria, Montreal, in the Province of Quebec,Canada and an office at 33 Route de l'Aéroport, 1215In witness whereof Geneva 15 Airport, Switzerland.

this Agreement has been executed this ............................. ‘IATA-FIATA Endorsed Forwarder’ (sometimesday of ..................................... 20 ..................................... called ‘IATA-FIATA Freight Forwarder’ or

‘IATA-FIATA Forwarder’ or ‘IFACP EndorsedOn behalf of the CASS Airlines by the Agency Adminis- Forwarder’ or ‘IFACP Forwarder’) means an entity intrator or his authorised representative: good standing under the IATA-FIATA Air CargoProgram (IFACP), where implemented, which hasOn behalf of the CASS Associate:executed an IFACP Agreement. While the legalstatus of a cargo agent versus a forwarder differs............................................................................................with regard to rules of contract construction andTitle:liability, for reasons of nomenclature, contract bids orfulfilling government licensing requirements, the term



‘IATA FIATA Freight Forwarder’ is equivalent to Other governing Rules and Procedures shall be thosethe term ‘IATA Cargo Agent’ or ‘IATA Cargo Interme- shown in the CASS Local Customer Services Manual.diary’.

7. Grace Period‘Person’ means an individual, partnership, firm,association, company or corporation. From and including the first day after the remittance date,

a grace period of 10 calendar days will be allowed for any2. Compliance with CASS Rules and Associate to settle any outstanding amounts.Procedures

8. IrregularitiesThe following rules and procedures shall apply:

a) Irregularities in the CASS Associate's settlement shallthe Local Customer Services Manual–CASS. result in the CASS Manager sending a “Notice of Irregu-

larity” (NOI) to the CASS Associate in the form of a3. Authority of CASS Management registered letter or e-mail. Any CASS Associate sent a

NOI will be given a penalty point(s).In all matters affecting the obligations of the CASSAssociate under this Agreement the IATA CASS Manage- b) For the purposes of recording irregularities, thement is authorised to act on behalf of each CASS Airline; following penalty point (pp) system shall be applied duringand any direction or request given or made to the CASS the grace period:Associate by the IATA CASS Management shall be aseffective as if given or made by such CASS Airline. a) Late payment 1 pp

b) Unauthorised short payment 1 pp4. Monies due by CASS Associate to CASSc) Dishonoured cheque 1 ppAirlines—Paymentd) Rejected Direct Debit 1 ppa) The CASS Associate shall be responsible for thee) Rejected electronic transfer 1 pppayment of any and all monies due to any CASS Airline

resulting from the issuance of any transportation docu-a CASS Associate will not be issued an irregularity noticements in the name of the CASS Airline;if it is identified that a dispute exists with an individual

b) Monies payable at origin shall be deemed due by the item or individual airline. In these cases, the CASSCASS Associate to a CASS Airline when the air waybill is Dispute Procedures and Code of Conduct shall apply andexecuted; if still not resolved, then the disputed item/issue shall be

removed from CASS and shall be dealt with bilaterallyc) Where the associate acts as an agent for the carrier, between the parties concerned.such monies shall remain the property of the CASSAirline, and shall be held in trust by the CASS Associate c) a Bank Error is one that is substantiated by evidenceuntil such monies are paid to the CASS Airline in acceptable to the Agency Administrator and will not resultaccordance with the terms of this Agreement; in an irregularity. In all cases a bank letter must be

provided to IATA as detailed below:d) The CASS Associate shall remit to the CASS Airlines a) The original bank letter, signed by a Manager mustsuch monies at such times and under such conditions as be sent to IATA within 10 working days by registeredthe CASS Airline may designate from time to time, in post or courier, stating the reason for the delay inwriting. remittance.

5. CASS Billing Frequency 9. CASS Payment IntegrityCASS Associates shall be billed by CASS Airlines in a) If 4 penalty points in respect of a CASS Associate inaccordance with local CASS procedures. a specific country are accumulated during any 12 con-

secutive months, the CASS Manager shall suspend such6. Payment Terms and Conditions CASS Associate from CASS, pending a financial review.CASS Associates shall remit monies due in accordance b) If payment is refused or cannot be obtained from awith the CASS remittance frequency, so as to reach the CASS Associate by the end of the grace period,CASS Office by the close of business on a date which the CASS Manager shall suspend such Associate fromshall be the 30th day following the last day of the CASS, pending a financial review.calendar billing period. If this date falls on a weekend orbank holiday, then the payment date shall be the first c) Before any Associate can be re-instated in CASS,working day thereafter. This date shall be called the such Associate must have settled all outstanding amountsremittance date. plus any pending items up to the date of reinstatement.

Details of exact dates and times shall be advised by d) If a CASS Associate is not re-instated in CASS, thenCASS Management and reflected in the CASS Local the Agency Administrator may terminate this AgreementCustomer Services Manual. in accordance with Paragraph 17.



e) In all cases, the CASS Code of Conduct, contained in Associate which is a company or corporation, or if athe CASS Local Customer Services Manual shall be change in partners occurs in a CASS Associate which isapplied. a partnership, the CASS Associate shall, prior to the

cessation, transfer or change becoming effective, notifyf) The Trust provisions of Paragraph 4 c) shall be the CASS Manager.applied to any outstanding monies owed by any CASSAssociate that enters bankruptcy or receivership. 16. Governing Law and Arbitration

10. Liability This Agreement shall be governed by and interpreted inaccordance with the laws of (country) and any difference

IATA employees and their representatives concerned in or dispute arising between the parties with respect to thethe administration or operation of the CASS, shall not be interpretation, meaning or effect of this Agreement orliable to the CASS Associate for any loss or damage relating to any rights or obligations herein contained shallsuffered by the CASS Associate arising out of any act be finally settled by arbitration to be held in the (country),done or omitted in good faith in carrying out their under the rules of Conciliation and Arbitration of thefunctions under this Agreement or any other functions International Chamber of Commerce by one or morewhich they may be required to perform in the adminis- Arbitrators appointed in accordance with such Rules.tration or operation of CASS-(country).

17. Termination11. Changes in CASS Airlines' Participation

This Agreement shall remain in force until:Status(a) Terminated by not less than one month writtenThe CASS Manager may, from time to time during thenotice given by one party to the other party; orterm of this Agreement, give written notice to the CASS

Associate that the name of a CASS Airline is to be added(b) Terminated by the Agency Administrator pursuant toto or deleted from the list of CASS Airlines participating inParagraph 9 e);CASS. The CASS Airline mentioned in the notice shall

become, or cease to become a party to this Agreement (c) Superseded by the Associate becoming a registeredon the date specified in the notice. Intermediary in the IATA European Air Cargo Programme(EACP) or an endorsed IFACP Forwarder.12. Assignment of CASS Associate Code18. Use of RecordsOn the execution of this Agreement, the CASS Manager

shall assign an alpha/numeric code designation to the The CASS Associate authorises the CASS Manager toCASS Associate for use on any transportation documents make use of the financial records of CASS-(country) inand CASS administrative forms. respect of the CASS Associate in the event that theCASS Associate applies for registration as an IATA EACP13. Force Majeure Intermediary.

The CASS Associate shall not be liable for delay or failure19. Participation Feeto comply with the terms of the CASS Associate Agree-

ment to the extent that such delay or failure (i) is caused The CASS Associate shall pay any applicable fee for itsby any act of God, war, natural disaster, strike, lockout, participation in CASS-(country) The CASS Manager willlabor dispute, work stoppage, fire, third-party criminal act, advise if such a fee applies.quarantine restriction, act of government, or any othercause, whether similar or dissimilar, beyond the reason- 20. Effectivenessable control of the Agent, and (ii) is not the result of theAgent's lack of reasonable diligence (an ‘Excusable This Agreement shall become effective on ........................Delay’). In the event an Excusable Delay continues forseven days or longer, the Agency Administrator shallhave the right, at its option, to terminate this Agreement In witness whereofby giving the Agent whose performance has failed orbeen delayed by the Excusable Delay at least thirty days' this Agreement has been executed this .............................prior written notice of such election to terminate. day of ..................................... 20 .....................................

On behalf of the CASS Airlines by the Agency Adminis-14. Assignment of Rightstrator or his authorised representative:

The CASS Associate shall not assign any of its rights orOn behalf of the CASS Associate:obligations under this Agreement.

.................................................................................... Title:15. Cessation of Operations and Changes inOwnership or Control

If the CASS Associate ceases (or transfers) the operationof the business to which this Agreement relates, or if anysubstantial change occurs in the control of a CASS



‘CASS Associate’ means any Person, other than aRESOLUTION 851Registered IATA Cargo Agent or an air carrier, whichhas executed an Agreement for participation inAppendix ‘D3’—(area covered byCASS-(country).Resolution 809 only)‘Hinge Account’ means the account opened by theCASS ASSOCIATE AGREEMENT CASS Management with the Settlement Office for a

Participation in the Cargo Accounts given period of settlement, used to receive CASSAssociates' remittances and to pay out monies due toSettlement System—(country) as CASSthe CASS Airlines named in the First ScheduleAssociate hereto.

Agreement between CASS Airlines, represented by the ‘IATA’ means the International Air Transport Associ-Agency Administrator or his authorised representative ation, incorporated by Special Act of the Canadian(hereinafter referred to as the “CASS Airlines” or “CASS Parliament, having its Head Office at 800 PlaceAirline”) and Victoria, Montreal, in the Province of Quebec,

Canada and an office at 33 Route de l'Aéroport, 1215............................................................................................ Geneva 15 Airport, Switzerland.(Name of CASS Associate)‘IATA-FIATA Endorsed Forwarder’ (sometimes

having its principal office at ................................................ called ‘IATA-FIATA Freight Forwarder’ or‘IATA-FIATA Forwarder’ or ‘IFACP Endorsed(hereinafter referred to as the “CASS Associate”). Forwarder’ or ‘IFACP Forwarder’) means an entity inWhereas it is in the mutual interest of the CASS Airlines good standing under the IATA-FIATA Air Cargoand the CASS Associate to settle amounts due on Air Program (IFACP), where implemented, which hasWaybill transactions through CASS (country). executed an IFACP Agreement. While the legalstatus of a cargo agent versus a forwarder differswith regard to rules of contract construction andIt is Agreed as Follows:liability, for reasons of nomenclature, contract bids orfulfilling government licensing requirements, the term1. Definitions ‘IATA FIATA Freight Forwarder’ is equivalent tothe term ‘IATA Cargo Agent’ or ‘IATA Cargo Interme-For the purpose of this Agreement:diary’.

‘Agency Administrator’ means the IATA official‘IATA Settlement Systems Management (ISSdesignated by the Director General from time to timeManagement)’ means the appropriate department ofas the holder of that office or his authorised rep-IATA responsible for the administrative and oper-resentative.ational functions of the IATA Settlement Systems,

‘Agent’ means a Registered IATA Cargo Agent such as ISS budgets (cost and revenues), ISSwhose name is entered on the Cargo Agency List. staffing, ISS contracts (service agreements)

to include signature authority and ISS office manage-‘Billing Participants’ means CASS Airlines, which ment and administration. This includes the localsubmit to the Settlement Office Air Waybill data in an designated ISS representative for Cargo, who shallelectronically readable form in respect of transactions have overall responsibility for the CASS-Export or themade on their behalf by Agents, and which have so CASS-Import.notified the Agency Administrator in accordance withResolution 851. Billing Participants in CASS-(country) ‘Person’ means an individual, partnership, firm,are named as such in the First Schedule to this association, company or corporation.Agreement, as amended from time to time in accord-

‘Settlement Office’ means the institution appointedance with Paragraph 7 hereof.by ISS Management to issue billings and to receive

‘Cargo Accounts Settlement System (country)’ remittances from Agents and to distribute the monies(‘CASS-(country)’) means the method of accounting to CASS Airlines. For applicable definition termsand settling accounts between CASS Airlines on the used for the purpose of this Agreement, referenceone hand, and their Agents on the other hand, as should be made to Resolution 823 (Definition ofdescribed in the applicable Cargo Agency Rules and Terms Used in Cargo Agency Resolution).in Resolution 851 and its Attachments, as adoptedfor the (country). 2. Compliance with Cargo Rules,

Regulations, Provisions and IATA Resolutions‘Cargo Agency Rules’ means Resolution 809 andincorporated in this AgreementResolution 801r of the IATA Cargo Agency Confer-

ence, as applicable in the (country).Various air cargo industry Rules, Regulations, Resol-

‘CASS Airlines’ means both an IATA Member and a utions and other provisions, including carrier's instruc-non-IATA air carrier from which the Agency Adminis- tions, that apply to the sale of air cargo transportation, ortrator has accepted an application and concurrence to acts performed by the Associate when handling orin the prescribed form participating in CASS- tendering consignments ‘Ready for Carriage’ by air, as(country). well as amendments made thereto from time to time, are

deemed to be incorporated in this Agreement and made



part hereof. This includes, but is not limited to the 6. Liabilityfollowing:

IATA and the Director General of IATA, the Agency(a) the provisions of IATA Resolutions and any Attach- Administrator, ISS Management and employees and rep-ments relating to the participation in a CASS by persons resentatives of IATA concerned in the administration or(other than IATA Cargo Agents) tendering consignments operation of the CASS, shall not be liable to the CASSto CASS Airlines; Associate for any loss or damage suffered by the CASS

Associate arising out of any act done or omitted in good(b) the provisions of IATA Resolutions, relating to billing, faith in carrying out their functions under this Agreementsettlement and remittance by CASS participants, except or any other functions which they may be required tothat the term ‘Agent’ or ‘IFACP Forwarder’ as may be perform in the administration or operation of CASS-used therein shall for the purpose of this Agreement be (country).deemed to read ‘CASS Associate’;

7. Changes in CASS Airlines' Participation(c) the Local Customer Services Manual—CASSStatus(Export).a) The Agency Administrator may, from time to time

during the currency of this Agreement, give written3. Authority of CASS Managementnotice to the CASS Associate that the name of a

In all matters affecting the obligations of the CASS CASS Airline is to be added to the list of CASSAssociate under this Agreement and all applicable IATA Airlines in the First Schedule hereto. The CASSResolutions, ISS Management is authorised to act on Airline mentioned in the notice shall become a partybehalf of each CASS Airline; and any direction or request to this Agreement on the date specified in the notice;given or made to the CASS Associate by ISS b) the Agency Administrator may, from time to timeManagement shall be as effective as if given or made by during the currency of this Agreement, give writtensuch CASS Airline. notice to the CASS Associate that the name of a

CASS Airline is to be deleted from the list of CASS4. Monies due by CASS Associate due CASS Airlines in the First Schedule hereto. The CASSAirlines—Remittance Airline mentioned in the notice shall cease to be a

party to this Agreement on the date specified in thea) the CASS Associate shall be responsible for thenotice;payment of any and all monies due to any CASS

Airline resulting from the issuance of any c) the notices referred to in this Paragraph shall specifytransportation documents in the name of the CASS whether the CASS Airline is to be listed as a FullAirline and/or from the sale of any ancillary services Participant or Billing Participant, as the case may be.under this Agreement;

8. Assignment of CASS Associate Codeb) Monies payable at origin shall be deemed due by theCASS Associate to a CASS Airline when the air

On the execution of this Agreement, the CASS Manage-waybill is executed;ment shall assign an alpha/numeric code designation toc) Where the associate acts as an agent for the the CASS Associate for use on Air Waybills and CASScarrier, such monies shall remain the property of the administrative forms. The code shall be administered andCASS Airline, and shall be held in trust by the CASS published by the Agency Administrator.Associate until such monies are paid to the CASS

Airline in accordance with the terms of this 9. Force MajeureAgreement;d) the CASS Associate shall remit to the CASS Airline The CASS Associate shall not be liable for delay or failure

such monies at such times and under such to comply with the terms of the CASS Associate Agree-conditions as the CASS Airline may designate from ment to the extent that such delay or failure (i) is causedtime to time in writing. by any act of God, war, natural disaster, strike, lockout,

labor dispute, work stoppage, fire, third-party criminal act,5. CASS Associate in Default quarantine restriction, act of government, or any other

cause, whether similar or dissimilar, beyond the reason-Notwithstanding the provisions of IATA Resolution 801r, able control of the Agent, and (ii) is not the result of theSection 2, Paragraph 2.8.1.4, when the CASS Associate Agent's lack of reasonable diligence (an ‘Excusableis in default, the Settlement Office shall immediately Delay’). In the event an Excusable Delay continues forcease to process transactions concerning the CASS seven days or longer, the Agency Administrator shallAssociate. The Agency Administrator, using the appli- have the right, at its option, to terminate this Agreementcable financial criteria adopted by the Cargo Agency by giving the Agent whose performance has failed orConference, shall review the financial standing of the been delayed by the Excusable Delay at least thirty days'CASS Associate and shall either instruct the Settlement prior written notice of such election to terminate.Office to reinstate the CASS Associate or terminate thisAgreement pursuant to Paragraph 13 hereof.



10. Assignment of Rights 15. Participation Fee

The CASS Associate shall not assign any of its rights or The CASS Associate shall pay a fee for its participation inobligations under this Agreement. CASS-(country) in accordance with the Second Schedule

to this Agreement, being an amount established from timeto time by ISS Management.11. Cessation of Operations and Changes in

Ownership or Control16. Effectiveness

If the CASS Associate ceases (or transfers) the operationThis Agreement shall become effective on ........................of the business to which this Agreement relates, or if any

substantial change occurs in the control of a CASSIn witness whereofAssociate which is a company or corporation, or if a

change in partners occurs in a CASS Associate which is this Agreement has been executed this .............................a partnership, the CASS Associate shall, prior to the day of ...................................... 20 ......................................cessation, transfer or change becoming effective, notifythe Agency Administrator for appropriate action. On behalf of the CASS Airlines by the Agency Adminis-

trator or his authorised representative:12. Governing Law and Arbitration

On behalf of the CASS Associate:This Agreement shall be governed by and interpreted inaccordance with the laws of (country) and any difference .................................................................................... Title:or dispute arising between the parties with respect to theinterpretation, meaning or effect of this Agreement orrelating to any rights or obligations herein contained shallbe finally settled by arbitration to be held in the (country),under the rules of Conciliation and Arbitration of theInternational Chamber of Commerce by one or moreArbitrators appointed in accordance with such Rules.

13. Termination

This Agreement shall remain in force until:a) terminated by not less than 15 days' written notice

given by one party to the other party; orb) terminated by the Agency Administrator pursuant to

Paragraph 5 hereof; orc) execution of the Cargo Agency Agreement or where

applicable Cargo Intermediary Agreement, or IFACPForwarder Agreement by the CASS Associate; or

d) application has been lodged by the CASS Associatefor registration as an IATA Cargo Agent, and suchapplication has been disapproved for failure to meetthe financial criteria laid down in or establishedpursuant to the Cargo Agency Rules; or

e) the CASS Associate ceases to operate the businessto which this Agreement relates.

14. Use of Records

The CASS Associate authorises the Agency Administratorto make use of the financial records of CASS-(country) inrespect of the CASS Associate in the event that theCASS Associate applies for Registration as IATA CargoAgent.



Any Financial Security required from an applicant/CASSRESOLUTION 851Associate must cover of “Amount at Risk” based on itsaverage air cargo sales/settlements during the period ofAppendix ‘D4’“Days’ Sales at Risk”.

CASS Associates Global Requirements “Days at Risk” means the number of days from thebeginning of the billing period to the remittance date, inNote: Following consultation with EACPJC and respect of that billing period, plus a margin of up to 10CACPJC this Resolution has not been implemented in days (a maximum of 70 days).European countries covered under Resolution 805zz and“Amount at Risk” is calculated by dividing the CASSCanada under Resolution 803. Consequently specificAssociate’s total annual air cargo sales/settlements, orcountry financial requirements in Attachment ‘B’ Table byestimated settlements to airlines by 360 and multiplyingCASS Country of CASS Associates marked in grey arethat amount by the “Days at Risk”. In cases where a fullnot implemented either.year’s sales/settlements of the applicant/CASS Associateare not available via CASS or directly from the CASSWHEREAS the CASS Associate Agreement enablesAssociate or from airlines, or if these sales/settlementCASS Associates to participate in the Cargo Accountsfigures no longer reflect the current situation of the CASSSettlement System (CASS) andAssociate, then an average of a shorter period, but not

WHEREAS it is recognized that CASS provides an less than 3 months/90 days, may be applied.efficient and cost effective mechanism for accounting and The minimum amount of any Financial Security providedsettlement between airlines and CASS Associates and to IATA by a CASS Associate shall be USD 5,000 or

equivalent in local currency, or as specified under theWHEREAS CASS Associates participation in the CASS local requirements.are ruled by the provisions of the Cargo Agency RulesMonitoring of CASS Associates sales volume increase orand other Resolutions and Rulesdecrease for the ones holding a financial security follow-

WHEREAS the Cargo Agency Conference endorses re- ing in adjustment of financial security amount.quirements for CASS Associates, it is Adjustments of financial security amount will be requested

in the following situations:Resolved, that the following requirements are20% or a minimum of (amount could range between USDadopted:10,000 and USD 30,000 - tba) increase of the CASSAssociate’s sales/settlement amount in the last 3 months.CASS Associates Global Requirements20% or a minimum of (amount could range between USD1) CASS Associate new applicants will be requested to10,000 and USD 30,000 - tba) decrease of the CASSpresent an upfront financial security, as outlinedAssociate’s sales/settlement amount in the last 3 months.under item 4.5) New and current CASS Associate in default to pay2) 1 (one) CASS Airline sponsorship is required for new

the full outstanding amount and place a new financialapplicants.security as a condition for reinstatement.3) Current CASS Associates with 3 Irregularities

6) No financial reviews.accumulated in the last 12 consecutive months are toprovide a financial security, as outlined under item 4.

Note: Current CASS Associates shall furnish a financial4) Amount of financial security to be calculated based security as per Attachment ‘B’ the Table by CASSthe amount at risk. Country of CASS Associates requirements.“An individual financial security provided by a bank, suchas a bank guarantee, standby letter of credit, or letter ofcredit; or if provided by other than a bank, an insurancebond or surety bond, or have acceptable default in-surance, or an approved third party guarantee. Theprovisions for acceptability of providers of default in-surance, bonds and guarantees provided by other thanbanks, including the type and terms of any such financialsecurity guarantee or bond, are set out in Resolution 817.Any financial security and guarantee provided to IATAmust be renewed before it expires. Failure on the part ofa CASS Associate to provide or maintain the requiredamount of any financial security, or renew its guaranteeor security before the expiry date will result in suspensionof the CASS Associate and notice of termination of theCASS Associate Agreement.Financial Securities provided will be subject to a minimumcancellation, withdrawal, or amendment notice period toIATA of ninety (90) days, and ideally, be valid for anunlimited period but will be expected to be valid for aminimum of at least one year, if the validity is annuallyrenewable.



Attachment ‘B’ Table by CASS country of CASS Associates requirements

Number of 100% IndustryIrregularities to Guarantee for allLCAG-C Country Minimum Guarantee Amount trigger Financial CASS AssociatesSecurity all times

Global Requirements USD 5,000 3 (three) Not ApplicableBAHRAIN (GULF) USD 20,000 Not Applicable YESBRAZIL USD 10,000 3 (three) Not ApplicableCHILE USD 10,000 Not Applicable YESCHINA (PEOPLE'S REPUBLIC) USD 25,000 Not Applicable YESCOLOMBIA USD 5,000 2 (two) Not ApplicableCYPRUS USD 3,000 2 (two) Not ApplicableCZECH REPUBLIC USD 5,000 Not Applicable YESECUADOR USD 5,000 2 (two) Not ApplicableEL SALVADOR USD 10,000 1 (one) Not ApplicableEGYPT EGP 150,000 Not Applicable YESGREECE USD 5,000 2 (two) Not ApplicableINDIA* Not Applicable Not Applicable Not ApplicableISRAEL* Not Applicable Not Applicable Not ApplicableITALY EUR 10,000 1 (one) Not ApplicableJAPAN To be Determined Not Applicable YESKOREA, REPUBLIC OF To be Determined Not Applicable YESKUWAIT (GULF) USD 20,000 Not Applicable YESMALAYSIA USD 10,000 Not Applicable YESMALTA USD 3,500 Not Applicable YESMEXICO USD 25,000 3 (three) Not ApplicableOMAN (GULF) USD 15,000 Not Applicable YESPAKISTAN To be Determined 3 (three) Not ApplicablePOLAND USD 5,000 Not Applicable YESQATAR (GULF) USD 20,000 Not Applicable YESRUSSIAN FEDERATION USD 5,000 Not Applicable YESSAUDI ARABIA, KINGDOM OF USD 25,000 Not Applicable YESSINGAPORE SGD 10,000 Not Applicable YESTURKEY USD 25,000 3 (three) Not ApplicableUNITED ARAB EMIRATES USD 25,000 Not Applicable YES(GULF)VENEZUELA USD 10,000 Not Applicable YES

* India and Israel Only: the CASS Associates Global Model does not apply due to special business environment.



RESOLUTION 851Appendix ‘E’

FORM OF APPLICATION AND CONCURRENCETo be completed by a Non-IATA Air CarrierTO:Agency AdministratorInternational Air Transport Association33, Route de I'Aéroport1215 Geneva 15 AirportSwitzerland

1. Name of Applicant:...........................................................................Address: ....................................................................................................................................................................................................

2. The Airline maintains stocks of its Air Waybills with IATA Cargo Agents in (country).3. The Airline acknowledges that it has received inter alia copies of the following documents and IATA

Resolutions, together with such explanation of their contents, as it requires:— IATA Resolution 600a, Air Waybill;— IATA Resolution 851, Cargo Accounts Settlement System;— Attachment ‘A’ to IATA Resolution 851, CASS Technical Specifications Handbook;— The ISS Service Provisions Manual Cargo;— The Local Customer Services Manual–CASS (Export);— IATA Resolution 801r (or Resolution 801re for EACP countries), Reporting and Remittance Procedures,

Section 2;— Cargo Agency Administration Rules; Resolution ..., Section ... and Resolution ...;— IATA Resolution 821, Cargo Agents' Numeric Code;— IATA Resolution 893, Disclosing another Member's Position taken at an IATA Meeting;— IATA Resolution 833, Ready for Carriage Consignments.

4. The Airline hereby applies to participate in CASS (country) (hereinafter called ‘the CASS’) on the following termsand conditions:

4.1 The Airline authorises the Agency Administrator to give notice to the Settlement Office that the name of theAirline is to be added to the list of CASS Airlines in the CASS tool.

4.2 The Airline shall become a Billing Participant with effect from the date when it becomes a party to the SettlementOffice Agreement in accordance with the terms of that Agreement.

4.3 Except as otherwise provided in the Subparagraphs hereof, the Airline shall be bound by the same conditionsand obligations as the other CASS Airlines. The Airline shall observe and be bound by the provisions of thedocuments listed in Paragraph 3 hereof, as well as subsequent additions, deletions or amendments thereto, asthough the Airline were a Member of IATA and a party to the Resolutions or the Sections of Resolutions set outin those documents.

4.4 The amounts for participation in CASS (country) are as follows:(a) Non-IATA Air Carrier Joining fee USD 3,500.00*

(b) Non-IATA air carrier annual fee USD 500.00

17* Amount determined for country by ISS Management in conjunction with CPG


Resolution 851—Appendix ‘E’

(c) Annual charges in accordance with pricing schedule communicated and published by ISS Management(all amounts, plus tax, if applicable).The amounts specified under (a) and (b) above shall be payable in their entirety upon the acceptance ofthe present application by the Agency Administrator. The level of amounts for subsequent calendar yearsshall be those set from time to time by ISS Management, after consideration of the operating expenses ofthe CASS, and shall be payable at the beginning of each calendar year. The amounts specified under (c)above shall be payable according to a payment schedule established by CASS (country).

4.5 The conditions of the Airline's participation in the CASS may be amended by the Cargo Agency Conferencefrom time to time upon serving the Airline notice in writing reasonably in advance of the effectiveness of suchamendment.

4.6 The Airline's participation in the CASS shall continue until either:4.6.1 The Airline has (through the Agency Administrator) given three calendar months' advance notice in writing to the

Settlement Office of withdrawal from the General Settlement Office Agreement and such notice has becomeeffective in accordance with the terms of the said Agreement; or

4.6.2 The Agency Administrator has given to the Airline three calendar months' advance notice in writing, oftermination of the Airline's participation in CASS (country). In the event the Agency Administrator gives suchnotice, he shall at the same time give notice to the Settlement Office of termination of the Airline's participationin the General Settlement Office Agreement; thereafter the Airline shall cease to be a party to that Agreementthree calendar months from the date of the said notice. In the case of non payment of IATA fees no noticeperiod is required.

5. The Airline undertakes to indemnify IATA, its officers and employees against any liability (including liability forlegal costs) for any action taken or omitted in good faith in the performance of their functions with respect to theCASS under Section 2 of Resolution 801r (or Resolution 801re for EACP countries) and under Resolution 851and its Attachment.

6. This Application may be accepted, and will then become a contract binding the parties, upon counter signatureby the Agency Administrator of the enclosed duplicate copy to be returned to the Airline at the address givenabove.

To be completed by the Airline:Signature:...................................................................................................Name: ........................................................................................................Title: ...........................................................................................................Date: ..........................................................................................................Accepted for and on behalf of IATA Cargo Accounts Settlement System by the Agency AdministratorSignature:...................................................................................................Name: ........................................................................................................Title: ...........................................................................................................Date: ..........................................................................................................




RESOLUTION 851Appendix ‘F’

FORM OF APPLICATION AND CONCURRENCETo be completed by a General Sales and Service Agent (GSSA)TO:Agency AdministratorInternational Air Transport Association33, Route de I'Aéroport1215 Geneva 15 AirportSwitzerland

1. Name of Applicant: ..........................................................................Address: ...................................................................................................................................................................................................

2. The GSSA represents Airlines, which maintain stocks of their Air Waybills with Agents in (country). The Airlinesrepresented are listed in the CASS tool.

2.1 The GSSA may from time to time advise the Agency Administrator that the name of an airline is to be added ordeleted from the CASS tool, by submitting the “Form of Authorisation” (attached).

3. The GSSA acknowledges that it has received inter alia copies of the following documents and IATA Resolutions,together with such explanation of their contents as it requires:— IATA Resolution 600a, Air Waybill;— IATA Resolution 851, Cargo Accounts Settlement System;— Attachment ‘A’ to IATA Resolution 851, CASS Technical Specifications Handbook;— IATA Resolution 801r (or Resolution 801re for EACP countries), Reporting and Remittance Procedures,

Section 2;— IATA Cargo Agency Administration Rules: Resolution..., Section ... and Resolution...;— IATA Resolution 821, Cargo Agents' Numeric Code;— IATA Resolution 833, Ready for Carriage Consignments;— The ISS Service Provisions Manual Cargo;— The Local Customer Services Manual–CASS (Export).

4. The GSSA hereby applies to participate in CASS (country) (hereinafter called “the CASS”) on the followingterms and conditions:

4.1 The GSSA authorises the Agency Administrator to give notice to the Settlement Office that the name of theAirline is to be added to the list of Carriers in the CASS tool;

4.2 The GSSA shall become a Billing Participant with effect from the date when it becomes a party to the SettlementOffice Agreement in accordance with the terms of that Agreement;

4.3 Except as otherwise provided in Subparagraph 4.6.3, the GSSA shall adhere to the procedures laid down in therelevant Resolutions and their attachments and in the CASS Manuals as if it were a “carrier” in general, and asa “Billing Participant”, and therefore shall be bound by the same conditions and obligations as the other Carriersof which the following are particularly brought to notice.

4.3.1 The GSSA shall observe and be bound by the provisions of the documents listed in Paragraph 3 hereof, as wellas subsequent additions, deletions or amendments thereto, as though the GSSA were an Airline Member ofIATA and a party to the Resolutions or the Sections of Resolutions set out in those documents;

4.3.2 If an Airline represented by the GSSA in CASS is suspended from CASS for any reason, the transactionsprocessed by the GSSA on behalf of that Airline shall be subject to the same conditions as applicable to thatAirline;


Resolution 851—Appendix ‘F’

4.4 The amounts for participation in CASS (country) are as follows:(a) GSSA joining fee USD 3,500.00*

(b) GSSA annual fee USD 500.00*

(c) Annual charges in accordance with the pricing schedule communicated and published by ISSManagement(All amounts plus tax if applicable)

The amounts specified under (a) and (b) above shall be payable in their entirety upon the acceptance of thepresent application by the Agency Administrator. The level of amounts for subsequent calendar years shall bethose set from time to time by ISS Management, after consideration of the operating expenses of the CASS, andshall be payable at the beginning of each calendar year. The amounts specified under (c) above shall bepayable according to a payment schedule established by CASS (country).

4.5 The conditions of the GSSA's participation in the CASS may be amended by the Cargo Agency Conference,from time to time, upon serving the GSSA notice, in writing, reasonably in advance of the effectiveness of suchamendment.

4.6 The GSSA's participation in the CASS shall cease:4.6.1 Only when the GSSA has given three months' advance notice, in writing, to the Settlement Office (through the

Agency Administrator) of withdrawal from the Settlement Office Agreement and such notice has becomeeffective in accordance with the terms of the said Agreement;

4.6.2 Only when the Member(s) appointing the GSSA has (have) notified the Agency Administrator, in accordancewith Resolution 871, with not less than three calendar months' notice, in writing, that they have terminated theirappointment of the GSSA;

4.6.3 The Agency Administrator has given to the GSSA three calendar months' advance in writing, of termination ofthe GSSA's participation in the CASS. In the event the Agency Administrator gives such notice, he shall at thesame time notify the Settlement Office of termination of the GSSA's participation in the Settlement OfficeAgreement; thereafter the GSSA shall cease to be a party to that Agreement three calendar months from thedate of the said notice. In the case of non payment of IATA fees no notice period is required.

5. The GSSA undertakes to indemnify IATA, its officers and employees against any liability (including liability forlegal costs) for any action taken or omitted in good faith in the performance of their functions with respect to theCASS under Section 2 of Resolution 801r (or Resolution 801re for EACP countries) and under Resolution 851and its Attachment.

6. This Application may be accepted, and will then become a contract binding the parties, upon counter signatureby the Agency Administrator of the enclosed duplicate copy to be returned to the GSSA at the address givenabove.

To be completed by the GSSA: ................................................................Signature: ..................................................................................................Name: .......................................................................................................Title: ..........................................................................................................Date: .........................................................................................................Accepted for and on behalf of IATA Cargo Accounts Settlement System by the Agency AdministratorSignature: ........................................................................................Name: ..............................................................................................Title: ................................................................................................Date: ................................................................................................

Note: This document must be signed at the GSSA's Head Office, by the President, Chief Executive Officer, ChiefFinancial Officer, Director General, or other duly authorized representative as evidenced by the corporate constitutionaldocuments, resolution or power of attorney.

18* Amount determined for country by ISS Management in conjunction with CPG



RESOLUTION 851Appendix ‘G’

FORM OF AUTHORISATIONTo be completed by an IATA Member Airline

STATEMENT BY PRINCIPAL AIRLINE*

FOR GSSA ACTING ON THEIR BEHALF TO PARTICIPATE IN CASS (country)TO:Agency AdministratorInternational Air Transport Association33, Route de I'Aéroport1215 Geneva 15 AirportSwitzerland

Name of Airline: ............................................................................................Address: ...............................................................................................................................................................................................................................(a) hereby authorises (name of GSSA applicant) to act on its behalf in the collection and payment of all amounts

settled through the Cargo Accounts Settlement System of (country) to which the above-named GSSA is applyingto become a Billing Participant;

(b) confirms that, in conformity with Resolution 871, Paragraph 8, it:(i) has notified the Agency Administrator of the name and address of the GSSA, the effective date of the

appointment and the GSSA territory;(ii) shall notify the Agency Administrator of any subsequent changes to the appointment affecting the

information in the original notification.Signature: .....................................................................................................Name (in print): .............................................................................................Title: ..............................................................................................................Date: .............................................................................................................


19* A separate authorisation should be provided for each airline represented by the GSSA


Resolution 851—Appendix ‘G’

FORM OF AUTHORISATIONTo be completed by a Non-IATA Air Carrier

STATEMENT BY PRINCIPAL AIRLINE*

FOR GSSA ACTING ON THEIR BEHALF TO PARTICIPATE IN CASS (country)TO:Agency AdministratorInternational Air Transport Association33, Route de I'Aéroport1215 Geneva 15 AirportSwitzerland

Name of Airline: ........................................................................................Address: .......................................................................................................................................................................................................................(a) hereby authorises (name of GSSA applicant) to act on its behalf in the collection and payment of all amounts

settled through the Cargo Accounts Settlement System of (country) to which the above-named GSSA is applyingto become a Billing Participant;

(b) confirms that, in the event that it terminates its appointment of the GSSA acting on its behalf, it shall providewritten notification of the termination to ISS Management (through the Agency Administrator) with not less thanthree calendar months' notice prior to the effective date of termination of the appointment.

Signature: ..............................................................................Name (in print): .....................................................................Title: .......................................................................................Date: ......................................................................................


20* A separate authorisation should be provided for each airline represented by the GSSA



RESOLUTION 851 RESOLUTION 851fAppendix ‘H’ CASS CONSULTATIVE COUNCILLOCAL CUSTOMER SERVICES

CAC1(45)851f (except USA) Expiry: IndefiniteMANUAL–CASS (EXPORT) CONTENTS (amended) Type: BCAC2(45)851f (amended)The contents of the Manual shall cover the followingCAC3(45)851f (amended)items in the sequence indicated below:

— Table of ContentsRESOLVED that:— List of Billing Participants

— Glossary 1. In all CASS countries, the Cargo Agency Conference— Outline of the CASS (CAC) hereby establishes a CASS Consultative Council

(CCC), to ensure full local consultation between IATA and— Local Service Provisions and Codes of Conductparticipating carriers with the national association(s) of— Administrative Forms and Procedurescargo intermediaries (Forwarders and Agents), on the— AWB Completion operation of the CASS-Export and CASS-Import.

— Billing and Remittance Schedules2. In particular, the CCC shall ensure that any enhance-— Output Documentationments or modifications to the CASS, which could affect— Settlement Procedures the Intermediaries' interests, are discussed in advance

— Notification of Changes with the local cargo-intermediaries' association whose— Annual Sales Figures members could be affected by the proposed changes.— CASS Management Contacts 3. Upon receiving notice of the meeting and its agenda,

the local cargo intermediaries’ association shall notify theAir Freight Institute of FIATA, provide it with an agenda,and to the extent possible, a list of the intended partici-pants, at least 21 days in advance of the convening of aCCC.

4. The resulting views of the CCC shall be sent to andreceived by the IATA-FIATA Consultative Council for itsconsideration and legal review. To the extent that theproposed change to the CASS requires action by theCAC, the IFCC's views shall be sent to and received bythe CAC for its consideration in deciding whether or not toadopt the proposed changes to the CASS.

All of the procedures set forth in this Resolution and inResolution 801c shall be completed prior to adoption orimplementation of any proposed CASS enhancements ormodifications that are subject to review under this Resol-ution.

In the event there is no local cargo intermediariesassociation representing the interests of either the localfreight forwarders or cargo agents, IATA shall send noticeof the CCC to the Chairman of the Air Freight Institute ofFIATA, and FIATA shall assist in identifying candidates toattend the meeting such that the local intermediarycommunity is appropriately represented.


Resolution 851r

2. BILLINGS, REMITTANCES ANDRESOLUTION 851rSETTLEMENTS

CARGO ACCOUNTS SETTLEMENTThis Section is applicable to all IFACP Forwarders for theSYSTEM (CASS) PARTICIPATIONcountry/area of a CASS when amounts due to theRULES—FOR IFACP FORWARDERS Carrier(s) are billed and consequently are to be settledvia the CASS.

CAC1(45 & 46 & Mail C060 & Expiry: IndefiniteC063)851r (except USA) Type: B

2.1 GENERAL(amended)CAC2(45 & 46 & Mail C060 &

2.1.1 Monies Due To CASS AirlinesC063)851r (amended)CAC3(45 & 46 & Mail C060 & Monies due to the CASS Airlines associated with theC063)851r (amended) carriage of cargo shall be remitted through CASS.

2.1.2 CASS–Cargo Accounts Settlement SystemWHEREAS the IATA Cargo Accounts Settlement System terms(CASS) is in principle an efficient and cost effectivemechanism created and administered by the International For the purpose of these rules the term ‘CASS’ shallAir Transport Association (IATA) and its member airlines, mean the system, which processes IFACP Forwarders'for accounting and settlement between airlines and for- accountable transactions to produce statements in thewarders, subject to fair, transparent and non-discriminat- form of billings, collects IFACP Forwarders' remittances inory implementation. respect of such billings and disburses them to the CASS

Airlines to which monies are due. Where the processingWHEREAS the Conference wishes to deal with billing and of accountable transactions and the collection/remitting procedures, and participation related matters disbursement of monies are carried out by two separateunder the CASS in a single Resolution; and institutions, which may include a Settlement Office and/ora Clearing Bank, the term ‘CASS’ shall mean thoseWHEREAS to ensure that notwithstanding any variationsinstitutions either collectively or individually.in CASS participation rules and the IATA-FIATA Air Cargo

Program (IFACP), the rules governing CASS billing andremittance matters shall be applied in a consistent man- 2.2 BILLING–FREQUENCY, PERIOD ANDner, it is DATERESOLVED that the following Procedures are adopted

2.2.1 The Cargo Agency Conference shall set the fre-and shall be applied in conjunction with other applicablequency and length of the billing periods applicable toCASS participation rules, and IATA-FIATA Air Cargoeach CASS, which shall be consistent with the remittanceProgram Rules, or procedures set out in that Programfrequency established. Each CASS airline shall submitHandbook.data within a reasonable time in respect of the account-able transactions made on its behalf by IFACP For-warders for billing, in accordance with the timetable and1. IFACP FORWARDERcalendar of each CASS;PARTICIPATION IN CASS2.2.2 The billing frequency shall be as agreed for a

1.1.1 To participate in CASS under the provisions of this specific CASS by the Cargo Agency Conference andResolution, an IFACP Forwarder, as defined in Resolution notified to all participants in such CASS. The billing823, will be required to sign an IFACP Forwarder Agree- frequency shall relate to the remittance frequency in thement. Nothing is these procedures shall preclude a CASS respective CASS and should be at least twice eachAirline and a IFACP Forwarder from making alternative month, more often where shorter remittance cycles apply,arrangements for accounting, billing and settlement on a but as a minimum must be at least once a month;bilateral basis outside of CASS.

2.2.3 The time span covered by a billing hereunder shall1.1.2 Any reference made to the IFACP or IFACP be called the ‘Billing Period’. The Billing Period shall runfinancial criteria in this rule is solely at the discretion of from the close of business on each billing date to thethe Cargo Agency Conference and not endorsed by the close of business on the next billing date. The preciseIFGB. time span covered will be determined in each case by the

date of the accountable transactions that each CASSAirline wishes to include in that billing. The last day of the1.2 FINANCIAL STANDING billing period is hereinafter called ‘the Billing Date’;REQUIREMENTS FOR IFACP2.2.4 Each CASS Airline must submit its data electron-FORWARDERSically through CASSlink, or as instructed by CASS, and

1.2.1 The IFACP Forwarder must meet and comply with shall ensure that all accountable transactions in respect ofany Local Financial Criteria that apply in its country of IFACP Forwarders are received by the CASS in time tobusiness, or minimum global financial criteria, as estab- be included in the next appropriate billing. A CASS Airlinelished under the applicable IFACP Rules; may also submit accountable transactions occurring prior



to the current Billing Period. Data shall be submitted so and published as the CASS calendar. It shall be at leastas to be in the possession of each CASS by the time and once each month, but may be more frequent. Provideddate published by IATA in the CASS calendar. The day that, where feasible, IATA may also permit an individualby which CASS Airline data is required to be in the IFACP Forwarder to voluntarily elect to remit at suchpossession of the CASS for IFACP Forwarder billing greater frequency and for such length of time as deemedpurposes under the provisions of this Subparagraph is appropriate;hereinafter referred to as ‘the Submission Date’.

2.3.6.2 IFACP Forwarder remittance shall be made sothat funds are cleared and reach the CASS by its close of

2.3 SETTLEMENT FREQUENCY AND business on a specified date, or specific number of daysfollowing the Billing Date under settlement, which shall beREMITTANCE DATEestablished in respect of each CASS and published for all

2.3.1 IFACP Forwarders shall remit monies due on participants. See Appendix ‘A’ for details;CASS billings directly to Clearing Bank as per instructions

2.3.6.3 The date and number of days shall reflect theprovided by IATA from time to time. The day by whichremittance frequency which shall in not be later than theremittance is required to reach CASS under the pro-30th day following the Billing Date; unless the Cargovisions of this Subparagraph is hereinafter referred to asAgency Conference exceptionally establishes a different‘the Remittance Date’;date for a specific CASS or for a specific settlement

2.3.2 IATA may require the IFACP Forwarder to provide method.the necessary information and/or an authorisation formpermitting it to draw cheques on, or otherwise debit the

2.4 GRACE PERIODIFACP Forwarder's bank account in favour of the Inter-national Air Transport Association, or the institution desig- 2.4.1 A ‘grace period’ is a number of additional daysnated, in payment of all amounts due to CASS Airlines.

that may be established by Conference in respect of aSuch authorisation shall be in the form prescribed fromCASS that will be allowed for IFACP Forwarders to settletime to time by IATA and shall be submitted by the IFACPany outstanding amounts, counting from and including theForwarder once, or for each Remittance Period. In thefirst day after the Remittance Date;latter case IATA shall require the IFACP Forwarder to

specify the maximum amount, including an adjustment 2.4.2 The Grace Period referred to in Paragraphs 3.1factor, for which it is authorised to debit the IFACP below shall be ten calendar days, except where a specificForwarder's account; shorter Grace Period has been established. The Grace

Period that applies in CASS countries can be found in2.3.3 The IFACP Forwarder shall give IATA 30 daysAppendix A.advance notice by e-mail or certified or registered mail of

its intention to change its bank or bank account(s);2.5 CHANGES2.3.4 A IFACP Forwarder having more than one office

holding stocks of Air Waybills, may request in writing to 2.5.1 Changes to the CASS Remittance Date and/orIATA the authorisation for such field offices to be billed frequency referred to in this paragraph, and/or the Graceindividually for Air Waybills issued from their stock. IATA Period, shall be made by the Cargo Agency Conferenceshall assign an additional ‘Numeric Code’ for such pur- in accordance with its due process, whenever possible,pose, in accordance with Resolution 821. Such individual following consultation via an appropriate Local Customerbillings shall be settled directly with CASS by the IFACP Advisory Group Cargo (LCAGC) and Agent Liaison Work-Forwarder's office granted such authorization. The IFACP ing Group (ALWG);Forwarder’s (Head/Principal Office) shall remain respon-sible for the correct issuance of all such Air Waybill stocks 2.5.2 Changes to the frequency or date of remittanceand the timely settlement in respect of any and all billings taken by vote of the Cargo Agency Conference shall, takeby its individual field offices, or Branch Office Locations; effect from a future date to be determined by Conference,

on which date the result of such vote is declared effective.2.3.5 The time span in respect of which a remittance isto be made to CASS hereunder shall be called the‘remittance period’. A Remittance Period shall not be 3. IRREGULARITIES AND DEFAULTshorter than a Billing Period but may cover more than oneBilling Period. The provisions of this Paragraph shall govern failures by

IFACP Forwarders to adhere to the remittance pro-2.3.6 ‘Remittance Date’ is the time and day when billed cedures and/or dates set out above and in this Section.amounts must be paid to CASS. If the CASS is closed forbusiness on the day on which the remittance is requiredto reach it, the remittance shall be made by the IFACP 3.1 IRREGULARITIES AND DEFAULTForwarder so as to reach the CASS before its close ofbusiness on the first subsequent day when it is open for The provisions of this Paragraph shall govern failures bybusiness; IFACP Forwarders to adhere to the remittance pro-

cedures and/or dates set out above and in this Section.2.3.6.1 The frequency of IFACP Forwarder remittancesvia CASS shall be as determined by the Cargo AgencyConference and notified by each CASS to all participants


Resolution 851r

Except in the circumstances described in 3.1.2.2 above,3.1.1 Irregularities and Defaultwhen immediate shall mean by the end of the next

3.1.1.1 Circumstances which result in failure to adhere business day.to the remittance procedures, for which the IFACP For-warder will be served with a Notice of Irregularity and will 3.1.4 Overdue Remittance/Authorisationaccrue a specified number of penalty points, are:

3.1.4.1 if CASS has not received from a IFACP For-warder by the Remittance Date either full remittance, orOverdue remittance/late 1 penalty pointwhere required, an authorisation form as specified inpaymentSubparagraph 2.3.2 of this Section, in respect of itsDishonoured 1 penalty point billings, IATA shall immediately send to the IFACPremittance/cheque Forwarder a notice of irregularity and demand immediate

Rejected debit/electronic 1 penalty point payment from the IFACP Forwarder;transfer

3.1.4.2 if the IFACP Forwarder does not comply with theUnauthorized short 1 penalty pointcurrency of settlement as indicated in the billing state-paymentment, IATA shall issue a notice of irregularity to the

Failure to remit in correct 1 penalty point IFACP Forwarder for non-compliance with payment pro-Billing Currency cedures;

3.1.1.2 A notice of irregularity shall be sent in writing to 3.1.4.3 if subsequent to action taken pursuant to Sub-the IFACP Forwarder and set out the specific circum- paragraph 3.1.4.1 above the IFACP Forwarder fails tostances giving rise to the irregularity and will demand an make immediate and complete settlement of the amountsimmediate settlement if outstanding amounts are due by due or to submit the authorisation form, as applicable, bythe Remittance Date. Only one irregularity notice and the last day of the Grace Period, IATA shall immediatelycorresponding one penalty point shall be applied to an take default action with respect to the IFACP Forwarder inIFACP Forwarder in respect of the same billing or accordance with the provisions of Paragraph 3.3 of thisremittance period. Section.

3.1.2 Extraneous Factors Affecting IFACP 3.1.5 Dishonoured Cheque or Other MethodForwarders, Bankruptcy, Cessations of Payment3.1.2.1 IATA's actions described in this Section, in if a cheque, or debit, or any other method of payment inrespect of payment failures and non-receipt of remit- settlement of amounts due is dishonoured or rejected andtances by CASS by the due date, shall not apply when it results in non-payment by the drawee bank, IATA shallcan be determined that the IFACP Forwarder had ad- send to the IFACP Forwarder a notice of irregularity andequately undertaken all of the required remittance pro- demand immediate payment from the IFACP Forwardercedures, and that such non receipt had been caused by of amounts due. Such notice shall count as one irregu-extraneous factors directly affecting the IFACP For- larity and penalty point for the purposes of the listswarder, such as described in 3.5, 3.6 & 3.7 below; provided for in Subparagraph 3.1.6 of this Paragraph. If

payment is not received by the last day of the Grace3.1.2.2 an IFACP Forwarder shall be suspended from Period IATA shall immediately confirm in writing to theCASS and a notice of termination of its CASS partici- IFACP Forwarder advising that default action is beingpation shall be sent in the following circumstances: taken, by reason of the dishonoured cheque, rejectedi. if there is a cessation in the operation or transfer of direct debit or any other method of nonpayment. IATA

the IFACP Forwarder's business to different entity shall simultaneously take default action with respect tothan the one to which its IFACP Agreement relates; the IFACP Forwarder in accordance with the provisions of

Paragraph 3.3 of this Section.ii. in the event the IFACP Forwarder is declaredbankrupt, placed in receivership or judicial

3.1.6 Accumulated Irregularitiesadministration, goes into liquidation or becomessubject to any other similar legal procedure affecting

After each Remittance Date, IATA shall compile andits normal operation, including actions affecting itspublish to CASS Airlines a list containing the names of alllicense to trade (where this is officially required).the IFACP Forwarders that have been sent notices ofirregularity and have accumulated a penalty points under3.1.2.3 Concurrent with this suspension, a demand forany of the provisions of these Rules since the precedingpayment and immediate settlement of all monies dueRemittance Date. A notice of irregularity is provided forshall be made when allowed by the provisions of appli-informational purposes and does not require any particu-cable law in the IFACP Forwarder's country of operation.lar action by CASS Airlines:

3.1.3 Demand for Payment 3.1.6.1 when a Forwarder accumulates three instancesof notices of irregularity during a 12 month period it shallFor the purpose of this paragraph, where IATA issues: abe subject to a financial review by IATA to evaluate itsdemand for immediate payment; or a demand for immedi-financial standing. The financial review shall be based onate accounting and settlement, the deadline for CASS'a number of financial standing indicators which shallreceipt of such from the IFACP Forwarder shall be theinclude an assessment of its most recent financialclose of business on the last day of the Grace Period.



accounts against IFACP Local Financial Criteria appli- Resolution 851r is applicable for late remittances abovecable in its country of operation. Such assessment may USD 50 (or equivalent in local currency) based on therequire the Forwarder to provide a financial security following formula: USD 128 (or equivalent in local cur-covering its current CASS remittance value and sales rency) + (Bank base interest rate of unpaid amount + 2%)amount at risk x (no. of days delayed)/365).

3.1.6.2 if four instances and notices of irregularity, orany other number limit that has been agreed by the Cargo 3.2 NOTIFICATION OF IRREGULARITYAgency Conference in respect of a CASS, are issued in

When IATA is required under any of the provisions ofrespect of a IFACP Forwarder and are recorded on suchParagraph 3.1 of this Section to send to an IFACPlists during any 12 consecutive months, IATA shallForwarder a notice of irregularity, it shall immediatelyimmediately take default action with respect to the IFACPsend the IFACP Forwarder a written notification, byForwarder in accordance with the provisions of Paragraphregistered letter and/or e-mail, in the form prescribed from3.3 of this Section.time to time advise all CASS Airlines in the areaconcerned; provided that where the CASS covers more3.1.7 IFACP Forwarder in Default as an IATAthan one country, the irregularity shall apply to the entireApproved Passenger Sales Agentarea of such CASS. A notice of irregularity is provided forinformational purposes and does not require any particu-If the same legal entity that is an IFACP Forwarder in alar action by CASS Airlines:specific country is also approved as a Passenger Sales

Agent under the IATA Passenger Sales Agency Rulesapplicable in that country and such IATA Agent is 3.3 DEFAULT ACTIONdeclared in default in the Billing and Settlement Plan(BSP) and under those Rules has outstanding amounts 3.3.1 If default action is required to be taken in accord-due to Airlines, the IFACP Forwarder shall also be ance with any of the provisions of Paragraph 3.1 of thisdeemed in default under these CASS Rules and default Section;action with respect to the IFACP Forwarder shall be takenin accordance with the provisions of Paragraph 3.3 of this 3.3.1.1 IATA shall immediately take the following action:Section;

3.3.1.1(a) promptly advise the IFACP Forwarder thatdefault action has been invoked, in respect of all of its Air3.1.8 ChargesWaybill issuing offices, with confirmatory written advice to

3.1.8.1 notwithstanding the provisions of Subparagraphs be sent under registered cover;3.1.4 and 3.1.5 of this Paragraph, the Cargo Agency

3.3.1.1(b) demand an immediate full and complete ac-Conference may decide to sanction instances of failurescounting and settlement of all monies due and outstand-to comply with procedures and instructions, which gener-ing from the IFACP Forwarder whether or not the Remit-ate additional cost to CASS Airlines and instances oftance Date for payment thereof has arrived. The account-overdue remittances, by the levy of a general costing obtained in respect of all its Air Waybill issuing officerecovery or operational charge. The levels of such chargelocations and any monies received shall be transmitted toshall be determined from time to time by the Cargothe CASS;Agency Conference and notified by IATA to FIATA and

the local forwarders association (if any) and all IFACP3.3.1.1(c) notify all CASS Airlines in the area concernedForwarders in the CASS area;of the default;

3.1.8.2 CASS operational charges shall be in the3.3.1.1(d) notify the IFACP Forwarder that it may initiateamount debited by IATA as a result of the IFACPa review with the Commissioner pursuant to the pro-Forwarder's failure to remit as prescribed, increased, ifvisions of Resolution 811e, Section 1.1.applicable, by an amount to compensate for any extra

costs incurred by IATA in relation to such failure; 3.3.1.2 IATA shall immediately advise the head officesof all Members that the IFACP Forwarder is in default as3.1.8.3 when charges are to be levied, IATA shallwell as other CASS Airlines who do business with theinstruct the CASS to debit an IFACP Forwarder for suchIFACP Forwarder via CASS shall be notified;charges, and then notify the IFACP Forwarder concerned;

3.3.1.3 CASS, on receiving notice that an IFACP For-3.1.8.4 charges debited to IFACP Forwarders pursuantwarder is in default, shall take the following action:to this Subparagraph shall, except as otherwise specified,

be included by CASS in its first subsequent billing to the 3.3.1.3(a) immediately suspend the IFACP ForwarderIFACP Forwarder concerned and shall be due and from CASS;payable by the IFACP Forwarder by the Remittance Dateapplicable to such billing. Such charges shall, for the 3.3.1.3(b) immediately establish from the Airline datapurpose of Subparagraph 3.3.1.1(b) of this Section, be submissions in its possession an up-to-date statement ofdeemed part of all amounts owing by the IFACP For- indebtedness for the IFACP Forwarder concerned;warder.

3.3.1.3(c) check any accounting and settlement ob-3.1.8.5 Pursuant to Paragraphs 3.1.8.1 through 3.1.8.4 tained from the IFACP Forwarder and report any discrep-a standard administration fee to recover late remittance ancies;costs in the CASS operations governed under


Resolution 851r

3.3.1.3(d) distribute any monies obtained by the CASS 3.6 FORCE MAJEUREfrom the IFACP Forwarder among the CASS Airlinesconcerned in accordance with the standing instructions of The Forwarder or the Carrier shall not be liable for delaythe Cargo Agency Conference; or failure to comply with the terms of the Forwarder

Agreement to the extent that such delay or failure (i) is3.3.1.4 CASS Airlines, on receiving notice that an caused by any act of God, war, natural disaster, strike,IFACP Forwarder is in default and has been suspended lockout, labour dispute, work stoppage, fire, third-partyfrom CASS shall individually determine how they will criminal act, quarantine restriction, act of government, orcontinue to conduct business with such IFACP Forwarder; any other cause, whether similar or dissimilar, beyond the

reasonable control of the Forwarder or Carrier, and (ii) is3.3.1.5 Billing Disputes not the result of the Forwarder's or the Carrier’s lack ofreasonable diligence.If it is identified, at any time, that a dispute exists with an

individual item or individual airline, in respect of the CASSbilling, an irregularity notice shall not be issued, or if 3.7 BANK ERRORalready issued, it shall be withdrawn. IATA shall alsowithhold or withdraw any declaration of default resulting 3.7.1 A ‘Bank Error’ is one that is substantiated byfrom such dispute. In the event that the CASS Airline evidence acceptable to IATA as provided for below, whichdoes not admit the existence of a dispute, the Agency resulted in the bank's failure to honour a cheque orAdministrator shall require the Forwarder either to supply transfer, or otherwise make payment on behalf of thedocumented evidence demonstrating existence of the IFACP Forwarder, which consequently resulted in thedispute or, to pay the amount of the short payment into IFACP Forwarder being issued with a notice of irregu-an ‘escrow account’. Provided that either of such con- larity, or declared in default. If the bank error is substan-ditions is met, the Agency Administrator shall withhold or tiated the irregularity and/or default action shall be with-withdraw the notice of irregularity. If still not resolved then held or withdrawn and the same status of the IFACPthe disputed item/issue shall be removed from CASS and Forwarder reinstated as prior to the incident.shall be dealt with bilaterally between the parties con-cerned; 3.7.2 Evidence of a Bank Error in all cases means an

original bank letter provided to IATA, signed by a bank3.3.1.6 if a default is withdrawn, IATA shall so notify the manager which must be sent to IATA within 10 workingIFACP Forwarder and all recipients of the declaration of days of the incident by registered post or courier, statingdefault. The notice of irregularity giving rise to such that the delay in remittance was due to bank error anddefault shall also be removed by IATA from the list that the customer (IFACP Forwarder) had sufficient fundsmaintained pursuant to the provisions of Subparagraph available at that time.3.1.6 of this Section;

3.3.1.7 thereafter, if the declaration of default is not 3.8 EXCEPTIONAL CHANGES TOwithdrawn, the provisions of Section 3.3 of this Resolution REMITTING PROCEDURESshall apply.

Notwithstanding any provision to the contrary in thisSection, the frequencies of billing and remitting and/or the3.4 SUBSEQUENT IRREGULARITIES Remittance Date for any CASS country may be modifiedin response to exceptional changing economic or extra-Notices of irregularity reported in accordance with Para-ordinary circumstances by the Agency Administrator,graph 3.1 of this Section in respect of sales effectedusing his autonomy to act in exceptional circumstances.between the end of the reporting period for which the

IFACP Forwarder was declared in default and the datethe IFACP Forwarder was declared in default shall not be 3.9 CASS IMPLEMENTATION—entered on the list maintained by IATA. TRANSITIONAL RULES

Notwithstanding the provisions of Paragraphs 2.5 and 3.13.5 REMITTANCE DELAYED BYof this Section, the Cargo Agency Conference mayOFFICIAL GOVERNMENT ACTION establish different Billing or Remittance Dates, and GracePeriods for sales under the CASS concerned. Addition-Notwithstanding any other provision contained herein, anally, the Cargo Agency Conference may establish differ-IFACP Forwarder shall not be sent a notice of irregularityent accumulated irregularity provisions. These variationsor be declared in default with respect to all or any part ofmay apply for the first full year of CASS implementationa remittance to the extent that the IFACP Forwarder isonly.unable to make full settlement because of official Govern-

ment action which directly prevents such settlement;provided that the IFACP Forwarder demonstrates that the 3.10 BILLING QUERIESamount due has been made available for remittance at arecognized bank but cannot be remitted owing to such To ensure CASS billings are as accurate as possible theofficial Government action. following procedures shall be implemented by all CASS

participating airlines and GSSA's.



3.10.1 Each CASS Participant will activate CASS-link this Resolution, has failed to settle all amounts due, itonline correction services, facilitating IFACP Forwarder shall give the IFACP Forwarder notice of termination of itsbilling adjustment requests via the automated web tool. participation in CASS and shall notify all CASS Airlines

and the IFACP Program Secretariat of such action;3.10.2 Each CASS shall implement a correction periodwithin its processing calendar. 4.1.3 Upon receipt of a notice of termination the IFACP

Forwarder shall have the right to request a review by the3.10.3 IATA shall enhance the CASS reporting calendar Cargo Commissioner;to include two additional deadlines;

4.1.4 The Cargo Commissioner, at his discretion, and3.10.3.1 A query notification deadline, by which date depending upon the circumstances surrounding the de-IFACP Forwarders must register billing queries through fault and/or actions following the default and/or followingCASSlink. Such deadline shall be no less than 4 calendar settlement of amounts due and actions described in 4.3days following the date of the CASS invoices for the below, may uphold the decision to terminate or may retainbilling period in question, where the CASS Remittance the IFACP Forwarder, as described in 4.4 below.Period is 28–30 days, and no less than 2 calendar daysfollowing the date of the CASS invoices where the CASSRemittance Period is 15 days. 4.2 SETTLEMENT OF AMOUNTS DUE3.10.3.2 A query response deadline, by which date When a IFACP Forwarder declared in default is able toCASS Airlines must respond through CASSlink to all demonstrate to IATA prior to the termination date speci-registered queries. Such deadline shall be no less than 4 fied in the notice of termination that all outstandingcalendar days prior to the Remittance date for the billing amounts, if any, have been fully settled, IATA shall notifyperiod in question. Responses may be one of the CASS Airlines accordingly. Thereafter, the provisions offollowing; Paragraphs 4.3 and 4.4, as appropriate of this Section

shall apply.3.10.3.2.1 Accept, meaning the Participant agrees withthe registered query;

4.3 ACTIONS FOLLOWING SETTLEMENT3.10.3.2.2 Reject, meaning the Participant does not OF AMOUNTSagree with the registered query;

4.3.1 When IATA is satisfied that the IFACP Forwarder3.10.3.2.3 Airline handled, meaning the Participant has effected settlement of all outstanding amounts, theagrees with the registered query and will be generating IFACP Forwarder shall be required to furnish a financialthe appropriate credit within its own system for processing security to allow a its reinstatement in CASS. Thethrough CASS; financial security shall be in a form prescribed by IATA,

such as a bank guarantee, or other acceptable form of3.10.3.2.4 Amend, meaning the Participant wishes toinsurance or bond. It shall be in an amount equivalent toprocess a credit for a different amount to that registered.the IFACP Forwarder's sales at risk, calculated on itsCASS billings and remittance values for two latest3.10.4 Prior to each CASS processing the correctionperiods, or the default amount, whichever is the greater.period, established pursuant to paragraph 3.10.2 above,

all registered queries in accordance with 4.3.2 Upon receipt of the required financial security, theparagraph 3.10.3.1 that have not been responded to inForwarder will be reinstated in CASS. Following reinstate-accordance with paragraph 3.10.3.2 shall be automati-ment, the IFACP Forwarder may request a financialcally processed as approved.review in accordance with the Local Financial Criteriaapplicable in its country of operation and as described in3.10.5 Notwithstanding paragraph 3.10 above CASSthe IFACP rules. Such review will only beAirlines may in subsequent billing periods re-invoiceconducted based on the financial position and auditedregistered queries, which they subsequently determineaccounts of the IFACP Forwarder dated no earlier than 6should have been initially rejected.months following the date of reinstatement.

4.3.3 If the IFACP Forwarder, having settled all out-4. CONSEQUENCES OF DEFAULT standing amounts, is unable to furnish a financial security,or to demonstrate by a specified date that its financial andcredit standing again satisfies the applicable Local4.1 DETERMINE IFACP FORWARDER'SFinancial Criteria, IATA shall serve notice of terminationINDEBTEDNESS TO CASS AIRLINES to the IFACP Forwarder in respect of its participation inCASS.4.1.1 When IATA has determined that an IFACP For-

warder, declared in default under any of the provisions of 4.3.4 Without prejudice to the notice of termination, ifthis Resolution, has effected settlement of all amounts the IFACP Forwarder is able to furnish the requireddue, if any, as provided in Section 3 of this Resolution, financial security, or to demonstrate a satisfactorythe provisions of Paragraphs 4.3 and 4.4 of this Section financial standing meeting the Local Financial Criteria, theshall apply; termination shall be waived and the provisions of 4.4 shallapply.4.1.2 When IATA has determined that a IFACP For-

warder, declared in default under any of the provisions of


Resolution 851r

4.4 EFFECTS OF RETENTION AFTERSUSPENSION OR DEFAULT4.4.1 If the IFACP Forwarder is reinstated and retainedas a CASS participant after having complied with theprovisions above, it shall be cleared of the default statusand all irregularities recorded against it prior to thedefault. For the purposes of Subparagraph 3.1.6 of thisResolution, the commencement of the 12 months periodshall be the date of IATA's notice to CASS Airlinesregarding the clearance of the Default status of theIFACP Forwarder, or the date of the decision by theCargo Commissioner to retain the IFACP Forwarder asapplicable.



RESOLUTION 851rAppendix ‘A’TABLE BY CASS OF REMITTANCE FREQUENCY, REMITTANCE DATE, GRACEPERIOD

CASS Region Country Settlement Remittance Date after Grace PeriodFrequency Billing

GLOBAL STANDARD 1 and 2 times 7, 15, 28-30 days 5-10 daysmonthly

Region LATAM 2 times 15 days 5 daysBrazil (Import) 2 times 15 days 5 daysCanada 2 times 30 days 5 daysChile* 2 times 15 days 5 daysEcuador 2 times 15 days 5 daysPeru 2 times 20 days 1 dayRegion EUROPE 1 time 28-30 days 10 daysIsrael 2 times 15 days 10 daysRussian Federation 2 times 10 working days 2 working daysTurkey 2 times 28-30 days 2 daysUnited Kingdom & Ireland 1 time 32 days 10 daysUnited Kingdom (Import) 1 time 32 days 15 daysRegion MENA 1, 2 times 15, 30 days 10 daysBahrain 2 times 15 days 5 daysKingdom of Saudi Arabia 2 times 15 days 2 working daysKuwait 2 times 15 days 5 daysMorocco 2 times 20 days 10 daysOman 2 times 15 days 5 daysQatar 2 times 15 days 5 daysUnited Arab Emirates 2 times 15 days 5 daysRegion ASIA PACIFIC 2 times 28 days 10 daysAustralia*** 2 times 30 days and mid and last day of 4 days

the MonthBangladesh 2 times 15 days and mid and last day of 10 days

the monthIndia 2 times 30 days 10 daysKorea 2 times 30 days and mid and last day of 10 days

the monthMalaysia 2 times 15 days and mid and last day of 10 days

the monthPakistan** 2 times 15 days and mid and last day of 10 days

the monthThailand 2 times 30 days and mid and last day of 10 days

the monthRegion NORTH ASIA 2 times 15, 30 days 10 daysChina 2 times 30 days 10 days


Resolution 851r—Appendix ‘A’

*Under CASS, applicable to any entity acting as an Agent of a CASS Airline

CHILE ONLY if the Settlement Office has not received from an entity acting as an Agent of a CASS Airline by theremittance date either full remittance, or where required, an authorisation form equivalent to what is prescribed inSubparagraph 2.3.2 of this Section, in respect of its billings, it shall immediately so advise the Agency Administrator. Uponreceipt of such advice, the Agency Administrator shall immediately send to the entity acting as an Agent of a CASS Airlinea notice of irregularity and shall investigate the failure with that entity. An irregularity shall also be issued for any entityacting as the Agent of a CASS airline who fails to provide invoices for commissions paid, outside of the legally mandatedtimeline. The CASS Airline shall report the issue to IATA, and it shall be considered a payment related irregularity, andtherefore also trigger a financial security request under the applicable rules.

**PAKISTAN ONLY For the purpose of this paragraph, where 30 June and 31 December of any year are each not adeclared holiday in Pakistan, those dates shall be treated as banking holidays and Remittances due falling on such datesshall be deferred to the next bank working day.

***AUSTRALIA If the Settlement Office is closed for business on the 30th June, remittances normally due on that dayshall be made so as to reach the Settlement Office by its close of business on the last day in June that is open forbusiness.



• Review reports received from the Local CustomerRESOLUTION 853Advisory Groups

• Monitor local CASS member costsCASS-IMPORT & TERMINAL CHARGES• Review the CASS budgets on a consultative basis

CAC1(45 & Mail C059)853 Expiry: IndefiniteWHEREAS it is further recognised that in the event of any(except USA) (amended) Type: Bdisagreement or dispute between the CPG and IATA,CAC2(45 & Mail C059)853such dispute shall be referred to the Cargo Committee;(amended)

CAC3(45 & Mail C059)853 WHEREAS ISS Management shall operate in accordance(amended) with the IATA Settlement Systems Service Provisions

Manual, the CASS Technical Specifications Handbookand the Local Customer Services Manual which describeNOTE: At CAC 37 the change of name for thisthe provision of services in the operating CASSs;Resolution from CASS Import to CASS Import and

Terminal Charges was adopted, however the EACP WHEREAS the Cargo Agency Conference (hereafterJC did not endorse the change. For the EACP Area referred to as “the Conference”) exercises authority andplease substitute CASS Import wherever the term responsibility over the IATA Cargo Agency Programme,CASS Import and Terminal Charges appears in this including the relationship between Airlines and Agents,Resolution. andWHEREAS the 1998 IATA Annual General Meeting WHEREAS Cargo Accounts Settlement Systems (CASS)agreed to restructure the IATA Industry Settlement Sys- have been introduced.tems and has approved IATA to be responsible to theIATA Board of Governors for the Management and It is hereby RESOLVED that,efficient operation of this business activity and to that endhas authorised changes in the management and oper-ation of the IATA Industry Settlement Systems (hereafter 1. CARGO AGENCY CONFERENCEreferred to as “ISS”), and

1.1 The Conference is responsible for, amongst otherWHEREAS it is therefore necessary to recognise the things, setting CASS-Import technical standards, togetherresponsibility of IATA for all ISS administration and with corresponding changes to Standard forms used inoperational functions, such as: the operation of the CASS-Import & Terminal Charges.

These are published in the CASS Technical Specifi-• ISS budgets (cost and revenues)cations Handbook, Attachment ‘A’, which constitutes part• ISS staffinghereof;

• ISS contracts (service agreements) to include signa-ture authority 1.2 amendments to the CASS Technical Specifications

• ISS office management and administration Handbook shall be subject to agreement by the Confer-ence, however should the CASS Policy Group (CPG)

and further to recognise that ISS matters will be super- recommend action be taken on a particular amendment(s)vised by the IATA Board of Governors, and between Conferences, ISS Management shall publish the

proposed amendment(s) in writing to all Members. If noWHEREAS the IATA Board of Governors has charged the protest is received from any Member within 45 days of theCargo Committee to provide advice and guidance to the publication of the amendment(s), the amendment(s) willBoard on all Cargo settlement matters, and be deemed endorsed and the CASS Technical Specifi-

cations Handbook will be amended accordingly. In theWHEREAS the IATA Cargo Committee has established aevent of a protest, the reasons therefore shall be given inCASS Policy Group (hereinafter referred to as “CPG”) towriting and the protested amendment will be reconsideredprovide policy direction to IATA on CASS matters and toat the next meeting of the CPG with a view to overcomingprovide advice to IATA on all matters relating to thethe reasons for disagreement. In the event of continuingfunctional management and operation of CASS;disagreement, the matter shall be referred to the Confer-ence for final action;WHEREAS it is recognised that the terms of reference

and activities of the CPG are to: 1.3 The Conference establishes CASS-Import & Ter-• Provide a CASS consultative forum between IATA minal Charges for the efficient collection of agreed

and Member airlines charges arising from inbound and outbound shipments.• Formulate a global representation policy• Develop the CASS cost sharing formula and CASS 2. LOCAL CUSTOMER ADVISORYpricing policy

GROUPS—CARGO (LCAGC)• Develop a CASS country development plan• Approve the commencement of all new feasibility 2.1 the Conference has established Local Customer

studies and appoints CASS feasibility study groups to Advisory Groups—Cargo (LCAGC) in countries whereverwork with IATA in the preparation of feasibility study a CASS is in operation, to provide advice to ISSreports Management on local customer service issues and to co-

ordinate local needs;


Resolution 853

2.2 the Conference determines the procedures for on the face of Air Waybills as persons to be notified uponestablishing the membership of the LCAGC; delivery or as customs consignees;

2.3 the Rules and Procedures for the LCAGC, as 5.1.2 in the ordinary and usual course of its undertaking,agreed by the Conference, are contained in Appendix ‘B’ assembles, consolidates or provides for assembling andto this Resolution and constitute part hereof. consolidation of property or performs or provides for the

performance of break bulk and distributing operations withrespect to consolidated shipments, is responsible for

3. FEASIBILITY STUDY— procuring international air transportation of property fromIMPLEMENTATION OF A CASS-IMPORT the point of receipt to the point of destination and utilises

for the whole or any part of such transportation theThe Head Office of any Member, or group of Members, services of an air carrier;may request ISS Management to initiate a study.

5.2 an applicant to become a CASS Recipient must signthe agreement specified in Appendix ‘D’ to this

4. PARTICIPATION BY MEMBERS OR Resolution;WHERE APPOINTED, GSSAs

5.3 the Agency Administrator signs the agreement onNOTE: “Or Where Appointed GSSAs” adopted CAC37 behalf of all Delivering Companies participating in thatnot endorsed by EACP JC therefore not applicable EACP CASS-Import & Terminal Charges and shall then issue toArea. the applicant a CASS Recipient code number;

4.1 Participation by IATA Members in any CASS-Import 5.4 such intermediaries executing the agreement shall& Terminal Charges is voluntary. IATA Members may join become Recipients under the CASS-Import & Terminalat the inception of a CASS-Import & Terminal Charges or Charges from the date stipulated in the agreement andmay join at a later date by paying the applicable joining shall from such date be required to remit monies due tofee set by ISS Management; CASS-Import & Terminal Charges Delivering Companies

and other Members in accordance with the requirements4.2 participation in any CASS-Import & Terminal of the CASS-Import & Terminal Charges Local CustomerCharges shall be dependent on the Member continuing to Services Manual.pay the appropriate charges for those services that havebeen provided to the Member in connection with theoperation of that CASS-Import & Terminal Charges; 6. PARTICIPATION BY NON-IATA AIR

CARRIERS OR WHERE APPOINTED,4.3 a Member's participation shall be dependent on it GSSAscontinuing to meet financial criteria established by theConference, if any; NOTE: “Or Where Appointed GSSAs” adopted CAC37

not endorsed by EACP JC therefore not applicable EACP4.4 upon joining a CASS-Import & Terminal Charges, aArea.Member must sign a Counter-indemnity Agreement with

IATA as prescribed in Appendix ‘C’ to this Resolution, 6.1 A non-IATA air carrier (an Airline), may requestwhere a current signed counter-indemnity is in place, the participation in a given CASS-Import & Terminal Chargeschanges specified in Appendix ‘C’ are deemed to be by submitting to the Agency Administrator a Form ofincorporated therein; Application and Concurrence, in which, amongst other

things, they agree to be bound by the applicable Cargo4.5 once a Member has joined a CASS-Import & Ter-Procedures Conference Resolutions. The Form is pre-minal Charges, it automatically becomes a Billing Partici-scribed in Appendix ‘E’ to this Resolution:pant, as defined in Resolution 823 “Definitions of Terms

Used in Cargo Agency Resolutions”; 6.2 upon acceptance by the Agency Administrator, theAirline agrees;4.6 where a negative settlement occurs as a result of

monthly CASS billings, monies due to IATA should be 6.2.1 to pay the applicable joining fees set by ISSremitted by the Member by the published applicable Management;remittance date.

6.2.2 to contribute to the management and other costsof such CASS-Import & Terminal Charges as set by ISS5. PARTICIPATION BY RECIPIENTS Management;

5.1 Where a CASS-Import & Terminal Charges has 6.2.3 to meet the financial criteria established by thebeen adopted for a given country/area, the Agency Conference, if any;Administrator shall offer to execute an agreement witheach commercial entity (not being an air carrier) handling 6.3 participation in any CASS-Import & Terminalair cargo consignments in such country/area who: Charges shall be dependent on the Airline continuing to

pay the appropriate charges for those services that have5.1.1 regularly and systematically acts by way of trade been provided to the Airline in connection with theand for reward, as agent for consignees or consignors operation of that CASS-Import & Terminal Charges;named on Air Waybills, or as agent for persons indicated



6.4 upon joining a CASS-Import & Terminal Charges, an 8. CASS DELIVERING COMPANYAirline must sign a Counter-indemnity Agreement withIATA as prescribed in Appendix ‘C’ to this Resolution; Pursuant to Paragraphs 4, 6 and 7 of this Resolution, the

term ‘CASS Delivering Company’ shall mean a Member,6.5 once a non-IATA air carrier has joined a CASS- Airline or Ground Handling Agent who participates in aImport & Terminal Charges, it automatically becomes a particular CASS-Import & Terminal Charges.Billing Participant, as defined in Resolution 823 “Defi-nitions of Terms Used in Cargo Agency Resolutions”;

9. IATA SETTLEMENT SYSTEM SERVICE6.6 where a negative settlement occurs as a result of PROVISIONS MANUALmonthly CASS billings, monies due to IATA should beremitted by the Non-IATA Carrier by the published appli- ISS Management, in consultation with the CPG, shallcable remittance date. produce an IATA Settlement System Service Provisions

Manual containing terms, conditions and codes of con-duct of CASS operations applicable in all areas. The CPG7. PARTICIPATION BY AIRLINE GROUND will be responsible for the content of the Manual, how-

HANDLING AGENTS (GHAs) ever, it shall at all times be in conformity with applicableIATA Resolutions.

For the purpose of this Paragraph, the term ‘GroundHandling Agent (GHA)’ shall mean any Person, appointedby one or more air carriers to carry out cargo handling, 10. LOCAL CUSTOMER SERVICESstorage and preparation of freight for collection by the MANUAL—CASS-IMPORT & TERMINALconsignee or following delivery by the consignor, and CHARGESother activities for inbound or outbound freight in the areacovered by the CASS: Wherever a CASS-Import & Terminal Charges has been

implemented, ISS Management shall produce a local7.1 a Ground Handling Agent (GHA) may request par-Customer Services Manual, containing local terms, con-ticipation in a given CASS-Import & Terminal Charges byditions and codes of conduct of the local CASS operation.submitting a Form of Application and Concurrence to theThe Cargo Agency Conference delegates the authority forAgency Administrator. The form, prescribed in Appendixthe contents of this Manual to the Local Customer‘F’ to this Resolution, amongst other things, binds theAdvisory Groups—Cargo (LCAGC), for subsequentapplicant to the applicable Cargo Procedures Conferenceendorsement by the CPG. The contents of this ManualResolutions;shall be in conformity with applicable IATA Resolutionsand CPG endorsed participation rules, and are described7.2 upon acceptance by the Agency Administrator, thein Appendix ‘H’.GHA agrees;

7.2.1 to pay the applicable joining fees set by ISS11. VOLUNTARY TERMINATIONManagement;

A CASS Delivering Company may withdraw from a7.2.2 to contribute to the management and other costsparticular CASS-Import & Terminal Charges by givingof such CASS-Import & Terminal Charges as set by ISSwritten notice of not less than 3 months and shall beManagement;liable for its share of all costs through to the end of the

7.2.3 to meet the financial criteria established by the notice period.Conference, if any;

7.3 participation in any CASS-Import & Terminal 12. AIRLINE SUSPENSION OFCharges shall be dependent on the GHA continuing to OPERATIONSpay the appropriate charges for those services that havebeen provided to the GHA in connection with the oper- 12.1 Reasons for Suspensionation of that CASS-Import & Terminal Charges;

Where a Delivering Company participating in a CASS7.4 upon joining a CASS-Import & Terminal Charges, a ceases operations, due to financial or other reasons, orGHA must sign a Counterindemnity Agreement with IATA where the Delivering Comapny becomes subject to formalas prescribed in Appendix ‘C1’ to this Resolution; bankruptcy or reorganisation proceedings, ISS Manage-

ment shall immediately inform all participants in the CASS7.5 once a GHA has joined a CASS-Import & Terminal of the date of such cessation of operations.Charges it automatically becomes a Billing Participant, asdefined in Resolution 823 “Definitions of Terms Used in 12.2 Action by ISS ManagementCargo Agency Resolutions”;

When a Delivering Company ceases operation, ISS7.6 where a negative settlement occurs as a result ofManagement will continue to collect monies due to suchmonthly CASS billings, monies due to IATA should beDelivering Company in accordance with the settlementremitted by the Ground Handling Agent by the publishedoffice procedures.applicable remittance date.


Resolution 853

Appendix D: Recipient Agreement12.3 Right of Set offAppendix E: Application and Concurrence–Non-IATA

When an Airline is suspended from CASS, ISS Manage- Carrierment shall have the right to set off any debt or claim owed

Appendix F: Application and Concurrence–Groundby such Airline to CASS in relation to a CASS settlement,Handling Agentincluding any amount owed by the Airline to IATA for theAppendix G: Local Customer Services Manual–CASSprovision of CASS processing and management fees,(Import) Contents Outline.against any monies held or owed by IATA or any of its

divisions and which are payable to that Airline.

13. REPORTINGAs outlined in the CASS ITC Local Customer ServicesManual.

14. BILLINGSAs outlined in the CASS ITC Local Customer ServicesManual.

15. REMITTANCESAs outlined in the CASS ITC Local Customer ServicesManual.

16. NOTIFICATION OF LATE PAYMENTAs outlined in the CASS ITC Local Customer ServicesManual.

17. SUSPENSION FROM CASSPursuant to the provisions of paragraphs, 4, 6, 7 and 8 ofResolution 853, a Delivering Company may be sus-pended from CASS for not adhering to participationconditions and obligations.

18. CLOSURE OF CASS OPERATIONShould It be necessary, for whatever reason to considerclosure of an operating CASS, ISS Management willconsult with the CASS Airlines. In the event of closure,ISS Management will normally give notice of at least12 months to CASS Airlines. All costs relating to theclosure incurred during the period of the notice and/orarising after closure will be apportioned between theCASS Airlines in accordance with the ISS pricing formula.

19. TIE-INIntentionally left blank

Appendices:(Attachment ‘A’ is the CASS Technical SpecificationsHand-book and is published separately).Appendix A: Intentionally left blankAppendix B: Local Customer Advisory Group–CargoRules and ProceduresAppendix C: CounterindemnityAppendix C1: Counterindemnity for GHAs



guidance to the local ISS Manager, concerning:RESOLUTION 853— marketplace activities and development oppor-

Appendix ‘B’ tunities, and other local/area needs.— other matters, as appropriate.RULES AND PROCEDURES LOCAL

CUSTOMER ADVISORY GROUPS—5. Agenda and ReportsCARGO (LCAGC)The Agenda of each LCAGC shall consist of customerservice issues on which ISS Management seeks the1. Functionadvice of the LCAGC, or proposals submitted by Partici-pating Airlines. It shall be circulated by the LCAGCLocal Customer Advisory Groups–Cargo (LCAGC) areSecretary not later than 10 days before the start of theestablished by the Cargo Agency Conference wherever ameeting. The report of LCAGC meetings shall be submit-CASS is in operation. Each LCAGC provides advice toted to the CPG and circulated promptly by the SecretaryISS Management on customer service issues and into LCAGC Members, and all Participating Airlines. Theparticular, establishing and addressing local needs.Secretary of the LCAGC will provide a regular update onaction taken pursuant to recommendations from the

2. Membership LCAGC.

The LCAGC will normally consist of not more than10 persons. The Cargo Agency Conference may author-ise a larger number, following a request from an area.LCAGC members and their designated alternates shall beelected for a two-year term by all Participating DeliveringCompanies in that CASS, from nominations received fromparticipating Delivering Companies. Ideally, LCAGC mem-bers should be suitably qualified representatives at asenior level, providing expertise in the different fields ofthe CASS activity. LCAGC members attend LCAGCmeetings as local industry representatives.

3. Meetings, Quorum and VotingThe frequency of meetings is determined by ISS Manage-ment, in consultation with CPG or the LCAGC. A quorumshall be a simple majority (one half plus one) of themembership. Each LCAGC is a consultative body andtherefore there will be no formal voting. LCAGC will act inthe form of making recommendations. Each LCAGC willelect its Chairman from among its members. The localISS Manager will act as Secretary of these meetings.Other Participating Airlines in the CASS may attendmeetings as observers, subject to the prior consent of theCAGC Secretary. Representatives of non-airline entitiesparticipating in that CASS may attend certain parts of aCAGC meeting, at the invitation of its Chairman and ISSManagement. Additionally, the local/regional ISS Managermay call a customer meeting, at least once per year.

4. ActivitiesISS Management may typically consult a LCAGC for:— advice, as a user forum, on all local matters

presented to it by ISS Management, concerning thelocal operation of CASS.

— advice to the local ISS Manager on the establishmentof local CASS business requirements and enhance-ments, especially where differences from worldwidepolicy and standards are sought.


Resolution 853—Appendix ‘C’

RESOLUTION 853Appendix ‘C’


Relating to the Operation of CASS-lmport and Terminal Charges Bank Accounts by IATA(“Single Counterindemnity–CASS”)

An Agreement entered into:between (Legal Name of Airline) ...............................................................having its registered office at (full address) ...............................................hereinafter called “the CASS-Import Airline”

and


WHEREAS the CASS-Import Airline, jointly with other CASS-Import Airlines participating in the same respective CargoAccounts Settlement System Import & Terminal Charges (“CASS-Import & Terminal Charges”) has considered it desirablethat IATA operates and maintains certain CASS-Import and Terminal Charges bank accounts (including a “Hinge Account”for clearing services) on its behalf, and

WHEREAS IATA has agreed to provide such service subjed to the CASS-Import Airline and other such airlines providinga Counterindemnity relating to the risks arising therefrom.


1.a. Definitions

For the purposes of this Agreement, the term “Hinge Account” shall mean the bank account into whichAgents'/Associates'/Recipients' remittances are paid and from which monies are distributed to CASS-Import Airlines;

1.b. Applicability

This Agreement applies to all bank accounts established and operated in the name of IATA on behalf of a CASS-Import &Terminal Charges for the purpose of operating through the Settlement Bank clearing services or administrative or otherassociated services, for the benefit of the CASS-Import & Terminal Charges.

2. Indemnity

The undersigned CASS-Import Airline will indemnify IATA, its officers and employees, against any liability and costs, forany action taken or omitted in good faith in the performance of the operation of the Clearing (Hinge) Account or otheraccounts mentioned in Paragraph 1 above, or arising in any other way from the operation of these accounts. Such liabilitymay include, inter alia, shortfalls caused by under-remittance or non-remittance by Agents/Associates/Recipients in caseswhere the Settlement Bank has credited the CASS-Import Airlines, in anticipation of full and timely remittance by theAgents/Associates/Recipients. In case of such under-remittance or non-remittance, the undersigned CASS-Import Airline,when so requested by the CASS Manager, undertakes to immediately refund the corresponding amount(s) remitted to it tothe CASS-Import Hinge Account, and herewith acknowledges and agrees that IATA and lSS Management may take allsuch action, including legal action, as deemed required in this connection, both on behalf of IATA and the CASS-Importand on behalf of the CASS-Import Airlines concerned. In the event of a liability arising otherwise than by way of non-remittance or under-remittance, the undersigned CASS-Import Airline undertakes to pay the amount of the obligationunder this Agreement within 15 days of it being called upon to do so.


If it cannot be established immediately for which CASS-Import Airline(s) a transaction not supported by a fullAgent/Associate/Recipient remittance was effected, the undersigned CASS-Import Airline, jointly with the other CASS-Import Airlines having signed an identical agreement, shall forthwith reimburse and indemnify IATA for any shortfalls,which shall be deemed to be CASS-Import operating costs and expenses. Such cost of reimbursement shall bereapportioned as soon as it has been established for which CASS-Import Airline(s) the respective remittance has beeneffected, in proportion to each of the undersigned CASS-Import Airline's share in the respective remittance.




Upon signature, the present document, in conjunction with identical documents signed by other CASS-Import Airlines andIATA, shall constitute a collective binding Agreement, which shall continue in full force and effect for as long as IATAoperates any bank accounts as referred to in Paragraph 1 above, provided that if any CASS-Import Airline withdraws froma CASS-Import & Terminal Charges, it shall cease to be a party to the Agreement with respect to that CASS-Import &Terminal Charges. The undersigned CASS-Import Airline shall nevertheless remain liable in respect of any of its liabilitiesarising prior to withdrawal from the respective CASS-Import & Terminal Charges or termination of IATA's operation ofrespective bank accounts as referred to in Paragraph 1 above.


For and on behalf of ........................................................... For and on behalf of:(full name of Airline ) International Air Transport Association

Signature ............................................................................ Signature ................................................................................(full name of person signing) (full name of person signing)

(title of person signing) ....................................................... Agency Administrator .............................................................(title of person signing)

............................................................................................ ...............................................................................................(place, date) (place, date)

Notes:

1) In accordance with the EXCOM decision (EXCOM/157, 28 May 1993), this Single Counterindemnity Agreement is to besigned by all airlines participating in a CASS-Import. This one Agreement relates to all CASS-Import operations in whichthe Airline participates.

2) This document must be signed at the Airline’s Head Office, by the President, Chief Executive Officer, Chief FinancialOfficer, Director General, or other duly authorized representative as evidenced by the corporate constitutional documents,resolution or power of attorney.


Resolution 853—Appendix ‘C1’

RESOLUTION 853Appendix ‘C1’


Relating to the Operation of CASS-lmport and Terminal Charges Bank Accounts by IATA(“Single Counterindemnity–CASS”)

An Agreement entered into:between (Legal Name of CASS Delivering Company) ..............................having its registered office at (full address) ...............................................For CASS Operation:.................................................................................hereinafter called the "CASS-Import Airline”

and


WHEREAS the CASS-Import Airline, jointly with other CASS-Import Airlines participating in the same respective CargoAccounts Settlement System Import & Terminal Charges (“CASS-Import & Terminal Charges”) has considered it desirablethat IATA operates and maintains certain CASS-Import and Terminal Charges bank accounts (including a “Hinge Account”for clearing services) on its behalf, and

WHEREAS IATA has agreed to provide such service subjed to the CASS-Import Airline and other such airlines providinga Counterindemnity relating to the risks arising therefrom.


1.a. Definitions

For the purposes of this Agreement, the term “Hinge Account” shall mean the bank account into whichAgents'/Associates'/Recipients' remittances are paid and from which monies are distributed to CASS-Import Airlines;

1.b. Applicability

This Agreement applies to all bank accounts established and operated in the name of IATA on behalf of a CASS-Import &Terminal Charges for the purpose of operating through the Settlement Bank clearing services or administrative or otherassociated services, for the benefit of the CASS-Import & Terminal Charges.

2. Indemnity

The undersigned CASS-Import Airline will indemnify IATA, its officers and employees, against any liability and costs, forany action taken or omitted in good faith in the performance of the operation of the Clearing (Hinge) Account or otheraccounts mentioned in Paragraph 1 above, or arising in any other way from the operation of these accounts. Such liabilitymay include, inter alia, shortfalls caused by under-remittance or non-remittance by Agents/Associates/Recipients in caseswhere the Settlement Bank has credited the CASS-Import Airlines, in anticipation of full and timely remittance by theAgents/Associates/Recipients. In case of such under-remittance or non-remittance, the undersigned CASS-Import Airline,when so requested by the CASS Manager, undertakes to immediately refund the corresponding amount(s) remitted to it tothe CASS-Import Hinge Account, and herewith acknowledges and agrees that IATA and lSS Management may take allsuch action, including legal action, as deemed required in this connection, both on behalf of IATA and the CASS-Importand on behalf of the CASS-Import Airlines concerned. In the event of a liability arising otherwise than by way of non-remittance or under-remittance, the undersigned CASS-Import Airline undertakes to pay the amount of the obligationunder this Agreement within 15 days of it being called upon to do so.


If it cannot be established immediately for which CASS-Import Airline(s) a transaction not supported by a fullAgent/Associate/Recipient remittance was effected, the undersigned CASS-Import Airline, jointly with the other CASS-Import Airlines having signed an identical agreement, shall forthwith reimburse and indemnify IATA for any shortfalls,which shall be deemed to be CASS-Import operating costs and expenses. Such cost of reimbursement shall be



reapportioned as soon as it has been established for which CASS-Import Airline(s) the respective remittance has beeneffected, in proportion to each of the undersigned CASS-Import Airline's share in the respective remittance.


Upon signature, the present document, in conjunction with identical documents signed by other CASS-Import Airlines andIATA, shall constitute a collective binding Agreement, which shall continue in full force and effect for as long as IATAoperates any bank accounts as referred to in Paragraph 1 above, provided that if any CASS-Import Airline withdraws froma CASS-Import & Terminal Charges, it shall cease to be a party to the Agreement with respect to that CASS-Import &Terminal Charges. The undersigned CASS-Import Airline shall nevertheless remain liable in respect of any of its liabilitiesarising prior to withdrawal from the respective CASS-Import & Terminal Chargesor termination of IATA's operation ofrespective bank accounts as referred to in Paragraph 1 above.


For and on behalf of ........................................................... For and on behalf of:(full name of CASS Delivering Company) International Air Transport Association

Signature ............................................................................ Signature ................................................................................(full name of person signing) (full name of person signing)

(title of person signing) ....................................................... Agency Administrator .............................................................(title of person signing)

............................................................................................ ...............................................................................................(place, date) (place, date)

Notes:

1) This document must be signed at the CASS Delivering Company's Head Office, by the President, Chief ExecutiveOfficer, Chief Financial Officer, Director General, or other duly authorized representative as evidenced by the corporateconstitutional documents, resolution or power of attorney.

2) A CASS Delivering Company completing this agreement must do so for each CASS in which it participates.


Resolution 853—Appendix ‘D’

the IATA Members and Non-IATA Air Carriers/RESOLUTION 853Ground Handling Companies (named as CASS-Import & Terminal Charges Delivering Companies) inAppendix ‘D’the First Schedule to this Agreement as having

CASS-IMPORT & TERMINAL CHARGES authorised the Agency Administrator to execute thisAgreement on their behalf, and such other DeliveringRECIPIENT AGREEMENTCompanies, which subsequent to the execution ofthis Agreement, authorise the Agency AdministratorNOTE: At CAC 37 the change of name for thisto advise the Recipient that their name is to be addedResolution from CASS Import to CASS Import andto the said First Schedule in accordance with Para-Terminal Charges was adopted, however the EACPgraph 7 hereof.JC did not endorse the change. For the EACP Area

please substitute CASS Import wherever the term ‘Hinge Account’ means the account to be openedCASS Import and Terminal Charges appears in this by ISS Management for a given period of settlement;Resolution. it will be used for receiving Recipients' remittancesand paying out monies due to CASS-Import &Terminal Charges Delivering Companies.AN AGREEMENT MADE BETWEEN‘IATA’ means the International Air Transport Associ-The several Carriers/Handling Companies which have ation, an association incorporated by Act of theagreed to participate in the Cargo Accounts Settlement Canadian Parliament having its Head Office at 800System-Import & Terminal Charges (CASS-Import & Ter- Place Victoria, Montreal, in the Province of Quebec,minal Charges Delivering Companies as defined here- Canada and an office at 33 Route de l'Aéroport,under), represented herein by the Agency Administrator CH-1215 Geneva 15 Airport, Switzerland.of the International Air Transport Association‘IATA Settlement Systems Management (ISS Man-

AND agement)’ means the appropriate department ofIATA responsible for the administrative and oper-............................................................................................ ational functions of the IATA Settlement Systems,(Name of Recipient) such as ISS budgets (cost and revenues), ISSstaffing, ISS contracts (service agreements) tohaving its principal place of business atinclude signature authority and ISS office manage-ment and administration. This includes the local............................................................................................designated ISS representative for Cargo, who shall

............................................................................................ have overall responsibility for the CASS-Export or theCASS-Import & Terminal Charges.

............................................................................................‘Import Charges’ means charges entered on an Air(Address of Recipient)Waybill at origin or in transit according to applicable

(hereinafter referred to as the ‘Recipient’) tariffs for collection at destination and any chargesincurred at destination and due to the CASS-Import &Terminal Charges Delivering Companies.WHEREBY IT IS AGREED AS FOLLOWS:‘Settlement Office’ means the institution appointedby ISS Management to issue billings and to collect1. Definitionsand distribute monies due under the CASS-Import.

For the purposes of this Agreement:‘Terminal Charges’ means any charges, where

‘Agency Administrator’ means the IATA official agreed, resulting at destination associated with thedesignated from time to time by the Director General importation of Cargo, including, but not limited to,as the holder of that office, or his authorised rep- handling of storage fees. Additionally any charges,resentative. He is charged with the administrative where agreed, that may be levied for export consign-management and development of Cargo Accounts ments, but not reflected on the Air Waybill (AWB).Settlement Systems-Import & Terminal Charges.

For applicable definition terms used for the purpose of‘Cargo Accounts Settlement System-Import & this Agreement, reference should be made to ResolutionTerminal Charges’ (here-inafter called ‘CASS-Import 823 (Definitions of Terms Used in Cargo Agency& Terminal Charges’) means the method of Resolutions).accounting and settling accounts between DeliveringCompanies and Recipients as provided in IATA 2. Resolution 853Agency Conference Resolution 853 and its Attach-ment. In so far as the provisions of IATA Resolution 853 and its

Attachment relate to CASS-Import & Terminal Charges‘Delivering Company’ means a Member, Airline or Recipients, such provisions are incorporated in the appli-Ground Handling Agent who participates in a particu- cable local CASS-Import & Terminal Charges Customerlar CASS-Import & Terminal Charges. Manual, which Manual as amended from time to time ispart of this Agreement and the Recipient shall abide by‘Cargo Accounts Settlement System-Import &the provisions of such Manual.Terminal Charges Delivering Companies’ means



3. Authority of CASS Management 8. Force Majeure

In all matters affecting the Recipient's obligations under Neither party shall be liable for failure to perform its partthis Agreement and all applicable IATA Conference Res- of this Agreement when such failure is due to fire, floodolutions, ISS Management is authorised to act on behalf strikes, labour troubles or other industrial disturbances,of each CASS-Import & Terminal Charges Delivering inevitable accidents, war (declared or undeclared), legalCompany and any direction or request given or made to restrictions imposed by the national government, riots,the Recipient by ISS Management shall be as effective as insurrections or any cause beyond the control of theif given or made by such CASS Import & Terminal parties.Charges Delivering Company.

9. Assignment of Rights4. Settlement of Accounts

The Recipient shall not assign any of its rights orSettlement of accounts with the CASS-Import & Terminal obligations under this Agreement.Charges Delivering Company shall be made by means ofremittance through the Hinge Account. Such remittance 10. Cessation of Operations and Changes inshall cover the amounts due appearing on the Billing Ownership or ControlStatements issued periodically by the Settlement Office.

If the Recipient ceases (or transfers) the operation of thebusiness to which this contract relates, or if any substan-5. Liabilitytial change occurs in the control of a Recipient corpor-

IATA, the Agency Administrator, ISS Management and ation, or if a change in partners occurs in a Recipienttheir employees and representatives shall not be liable to partnership, the Recipient shall notify the Agency Admin-the Recipient for any loss or damage suffered by the istrator, through the local ISS Management, prior to theRecipient arising out of any act done or omitted in good cessation, transfer or change becoming effective.faith in carrying out their functions under this Agreementor any other functions which may follow from the 11. Governing Law and Arbitrationapplication of the CASS-Import & Terminal Charges.

This Agreement shall be governed by and interpreted inaccordance with the laws of (country) and any difference6. Encumbrancesor dispute arising between the parties with respect to the

The Recipient shall ensure that CASS-Import & Terminal interpretation, meaning or effect of this Agreement orCharges, which are to be remitted to the Settlement relating to any rights or obligations herein contained shallOffice are not pledged, hypothecated or encumbered in be finally settled by arbitration to be held in the (country),any way; the Recipient shall also ensure that any claim it under the rules of Conciliation and Arbitration of themay have against a consignee with respect to such International Chamber of Commerce by one or morecharges is not assigned at any time. (Not applicable in Arbitrators appointed in accordance with such Rules.the U.K.)

11.1 In a country where the option of arbitration is notavailable, any other equivalent means shall be used.7. Changes in CASS-Import Delivering

Companies12. Termination

7.1 the Agency Administrator may, from time to timeThis Agreement shall remain in force until:during the currency of this Agreement, give written notice

to the Recipient that the name of a Delivering Company is — terminated by not less than 3 months' written noticeto be added to the list of CASS-Import & Terminal given by one party to the other partyCharges Delivering Companies in the First Schedule — terminated with immediate effect by the Agencyhereto. The Delivering Company mentioned in the notice Administrator upon the Recipient's non-complianceshall become a party to this Agreement on the date with the settlement procedures stipulated in the Localspecified in the notice; Customer Services Manual–CASS-Import & Terminal

Charges.7.2 the Agency Administrator may, from time to timeduring the currency of this Agreement, give written noticeto the Recipient that the name of a Delivering Company isto be deleted from the list of CASS-Import & TerminalCharges in the First Schedule hereto. The DeliveringCompany mentioned in the notice shall cease to be aparty to this Agreement on the date specified in thenotice.


Resolution 853—Appendix ‘D’

13. Effectiveness

This Agreement shall become effective on:

............................................................................................(DATE)

On behalf of CASS Delivering Company

Signed as a Deed by an Authorised Representative of theAgency Administrator:

............................................................................................Signed as a Deed on behalf of:

............................................................................................(Name of Recipient)

Signatures of Recipient:

............................................................................................(Director)

and

............................................................................................(Director or Company Secretary)



RESOLUTION 853Appendix ‘E’ All Areas except the EACP

FORM OF APPLICATION AND CONCURRENCETo be completed by a Non-IATA Air CarrierTO:Agency AdministratorInternational Air Transport Association33, Route de I'Aéroport1215 Geneva 15 AirportSwitzerland

1. Name of Airline: ...............................................................................Address: ....................................................................................................................................................................................................

2. The Airline operates air services to and from/within (country or area of the CASS Import & Terminal Charges).3. The Airline acknowledges that it has received inter alia copies of the following documents and IATA Resolutions,

together with such explanation of their contents, as it requires:— IATA Resolution 600d, Air Waybill—Part Consignment procedures— IATA Resolution 853, Cargo Accounts Settlement System and its Attachment, CASS Technical

Specifications Handbook— The ISS Service Provisions Manual Cargo— The Local Customer Services Manual—CASS (Import) & Terminal Charges— IATA Resolution 893, Disclosing another Member's Position taken at an IATA Meeting;

4. The Airline hereby applies to participate in CASS-Import & Terminal Charges (country) (hereinafter ‘the CASS’)on the following terms and conditions:

4.1 The Airline authorises the Agency Administrator to give notice to the Settlement Office that the name of theAirline is to be added to the list of CASS-Import & Terminal Charges Delivering Companies in the CASS tool.

4.2 The Airline shall become a Billing Participant with effect from the date when it becomes a party to the SettlementOffice Agreement in accordance with the terms of that Agreement.

4.3 Except as otherwise provided in Subparagraph hereof, the Airline shall be bound by the same conditions andobligations as the other CASS-Import & Terminal Charges Airlines. The Airline shall observe and be bound by theprovisions of the documents listed in Paragraph 3 hereof, as well as subsequent additions, deletions oramendments thereto, as though the Airline were a Member of IATA and a Party to the Resolutions or theSections of Resolutions set out in those documents.

4.4 The amounts for participation in CASS-Import & Terminal Charges (country) shall be those set from time to timeby the ISS Management and in accordance with the pricing schedule communicated and published by the ISSManagement.

4.5 The joining fee and the non-IATA air carrier annual fee amounts shall be payable in their entirety upon theacceptance of the present application by the Agency Administrator. The level of amounts for subsequent calendaryears shall be those set from time to time by ISS Management, after consideration of the operating expenses ofthe CASS, and shall be payable at the beginning of each calendar year. Other annual charges amounts shall bepayable according to a payment schedule established by CASS-Import & Terminal Charges (country).

4.6 The conditions of the Airline's participation in the CASS-Import & Terminal Charges may be amended by theCargo Agency Conference from time to time upon serving the Airline notice, in writing, reasonably in advance ofthe effectiveness of such amendment.

4.7 The Airline's participation in the CASS-Import & Terminal Charges shall continue until either:4.7.1 The Airline has (through the Agency Administrator) given three calendar months' advance notice in writing to the

Settlement Office of withdrawal from the General Settlement Office Agreement and such notice has becomeeffective in accordance with the terms of the said Agreement; or

4.7.2 The Agency Administrator has given to the Airline three calendar months' advance notice. In the event theAgency Administrator gives such notice, he shall at the same time give notice to the Settlement Office oftermination of the Airline's paticipation in the General Settlement Office Agreement; therefore the Airline shallcease to be a party to that Agreement three calendar months from the date of the said notice. In the case of nonpayment of IATA fees no notice period is required.



5. The Airline undertakes to indemnify IATA, its officers and employees against any liability (including liability forlegal costs) for any action taken or omitted in good faith in the performance of their functions with respect to theCASS-Import & Terminal Charges under Resolution 853 and its Attachment.

6. This Application may be accepted, and will then become a contract binding the parties, upon counter signature bythe Agency Administrator of the enclosed duplicate copy to be returned to the Airline at the address given above.

To be completed by the Airline:Signature: ..................................................................................................Name: .......................................................................................................Title: ..........................................................................................................Date: .........................................................................................................Accepted for and on behalf of IATA Cargo Accounts Settlement System by the Agency AdministratorSignature: ..................................................................................................Name: .......................................................................................................Title: ..........................................................................................................Date: .........................................................................................................

Note:




RESOLUTION 853Appendix ‘E’ EACP Area only

FORM OF APPLICATION AND CONCURRENCETo be completed by a Non-IATA Air CarrierTO:Agency AdministratorInternational Air Transport Association800 Place VictoriaP.O. Box 113Montreal, Quebec H4Z 1M1Canada

1. Name of Airline: ..............................................................................Address: ...................................................................................................................................................................................................

2. The Airline operates air services to and from/within (country or area of the CASS-Import)3. The Airline acknowledges that it has received inter alia copies of the following documents and IATA Resolutions,

together with such explanation of their contents, as it requires:— IATA Resolution 600d, Air Waybill–Part Consignment procedures— IATA Resolution 853, Cargo Accounts Settlement System and its Attachment, CASS Technical

Specifications Handbook— The ISS Service Provisions Manual Cargo— The Local Customer Services Manual–CASS (Import)— IATA Resolution 893, Disclosing another Member's Position taken at an IATA Meeting;

4. The Airline hereby applies to participate in CASS-Import (Insert Country) (hereinafter ‘the CASS’) on the followingterms and conditions:

4.1 The Airline authorises the Agency Administrator to give notice to the Settlement Office that the name of theAirline is to be added to the CASS tool.

4.2 The Airline shall become a Full Participant/Billing Participant (see Note 2), with effect from the date when itbecomes a party to the Settlement Office Agreement in accordance with the terms of that Agreement.

4.3 Except as otherwise provided in Subparagraph hereof, the Airline shall be bound by the same conditions andobligations as the other CASS-Import Airlines. The Airline shall observe and be bound by the provisions of thedocuments listed in Paragraph 3 hereof, as well as subsequent additions, deletions or amendments thereto, asthough the Airline were a Member of IATA and a party to the Resolutions or the Sections of Resolutions set out inthose documents.

4.4 The amounts for participation in CASS-Import (country) shall be those set from time to time by the ISSManagement and in accordance with the pricing schedule communicated and published by the ISS Management.

4.5 The joining fee and non-IATA air carrier annual fee amounts shall be payable in their entirety upon theacceptance of the present application by the Agency Administrator. The level of amounts for subsequent calendaryears shall be those set from time to time by ISS Management, after consideration of the operating expenses ofthe CASS, and shall be payable at the beginning of each calendar year. Other annual charges amounts shall bepayable according to a payment schedule established by CASS-Import (Insert Country).

4.6 The conditions of the Airline's participation in the CASS-Import may be amended by the Cargo AgencyConference from time to time upon serving the Airline notice, in writing, reasonably in advance of theeffectiveness of such amendment.

4.7 The Airline's participation in the CASS-Import shall continue until either:4.7.1 The Airline has (through the Agency Administrator) given thirteen calendar months' advance notice in writing to

the Settlement Office of withdrawal from the General Settlement Office Agreement and such notice has becomeeffective in accordance with the terms of the said Agreement; or

4.7.2 The Agency Administrator, acting on the authority of at least two-thirds of those Members of IATA participating inthe CASS-Import, has given to the GHA three calendar months' advance notice in writing of termination of theGHA's participation in CASS-Import. In the event the Agency Administrator gives such notice, he shall at thesame time notify the Settlement Office of termination of the GHA's participation in the Settlement OfficeAgreement; thereafter the GHA shall cease to be a party to that Agreement three calendar months from the dateof the said notice.



5. The Airline undertakes to indemnify IATA, its officers and employees against any liability (including liability forlegal costs) for any action taken or omitted in good faith in the performance of their functions with respect to theCASS Import under Resolution 853 and its Attachment.

6. This Application may be accepted, and will then become a contract binding the parties, upon counter signature bythe Agency Administrator of the enclosed duplicate copy to be returned to the Airline at the address given above.

To be completed by the Airline:Signature: ..................................................................................................Name: .......................................................................................................Title: ..........................................................................................................Date: .........................................................................................................Accepted for and on behalf of IATA Cargo Accounts Settlement System by the Agency AdministratorSignature: ..................................................................................................Name: .......................................................................................................Title: ..........................................................................................................Date: .........................................................................................................

Note:




RESOLUTION 853Appendix ‘F’ All Areas except the EACP

FORM OF APPLICATION AND CONCURRENCETo be completed by a Ground Handling Agent (GHA)or a General Sales and Service Agent (GSSA)TO:Agency AdministratorInternational Air Transport Association33, Route de I'Aéroport1215 Geneva 15 AirportSwitzerland

1. Name of GHA: ....................................................................................................Address: ...........................................................................................................................................................................................................................................

2. The GHA provides cargo handling services to Air Carriers who operate services to and from/within (country orarea of the CASS-Import & Terminal Charges). The Airlines represented are listed in the CASS tool.

2.1 The GHA may from time to time advise the Agency Administrator that the name of an airline is to be added ordeleted from the list in the CASS tool, by submitting the “Form of Authorisation” (attached).

3. The GHA acknowledges that it has received inter alia copies of the following documents and IATA Resolutions,together with such explanation of their contents as it requires:— IATA Resolution 600d, Air Waybill–Part Consignment procedures— IATA Resolution 853, Cargo Accounts Settlement System and its Attachment, CASS Technical

Specifications Handbook— The ISS Service Provisions Manual Cargo— The Local Customer Services Manual–CASS (Import) & Terminal Charges— IATA Resolution 893, Disclosing another Member's Position taken at an IATA Meeting;

4. The GHA hereby applies to participate in CASS-Import (country) (hereinafter called “the CASS”) on the followingterms and conditions:

4.1 The GHA authorises the Agency Administrator to give notice to the Settlement Office that the name of the GroundHandling Company is to be added to the list of Delivering Companies in the CASS tool;

4.2 The GHA shall become Billing Participant with effect from the date when it becomes a party to the SettlementOffice Agreement in accordance with the terms of that Agreement;

4.3 Except as otherwise provided in Subparagraph 4.6.3, the GHA shall adhere to the procedures laid down in therelevant Resolutions and their attachments and in the Local CASS-Import & Terminal Charges Customer Manualas if it were a “carrier” in general, and as a “Billing Participant”, and therefore shall be bound by the sameconditions and obligations as the other Carriers of which the following are particularly brought to notice.

4.3.1 The GHA shall observe and be bound by the provisions of the documents listed in Paragraph 3 hereof, as well assubsequent additions, deletions or amendments thereto, as though the GHA were an Airline Member of IATA anda party to the Resolutions or the Sections of Resolutions set out in those documents;

4.4 The amounts for participation in CASS-Import & Terminal Charges (country) shall be those set from time to timeby the ISS Management and in accordance with the pricing schedule communicated and published by the ISSManagement.Ground Handling Agent participation joining fee and annual fee amounts shall be payable in their entirety uponthe acceptance of the present application by the Agency Administrator. The level of amounts for subsequentcalendar years shall be those set from time to time by ISS Management, after consideration of the operatingexpenses of the CASS-Import & Terminal Charges, and shall be payable at the beginning of each calendar year.Other annual charges amounts shall be payable according to a payment schedule established by CASS-Import &Terminal Charges (country).

4.5 The conditions of the GHA's participation in the CASS-Import & Terminal Charges may be amended by the CargoAgency Conference from time to time upon serving the GHA notice, in writing, reasonably in advance of theeffectiveness of such amendment.



4.6 The GHA's participation in the CASS-Import & Terminal Charges shall cease:4.6.1 Only when the GHA or the GSSA has given three months' advance notice, in writing, to the Settlement Office

(through the Agency Administrator) of withdrawal from the Settlement Office Agreement and such notice hasbecome effective in accordance with the terms of the said Agreement;

4.6.2 The Agency Administrator has given to the GHA or the GSSA three calendar months’ advance notice. In theevent the Agency Administrator gives such notice, he shall at the same time give notice to the Settlement Officeof termination of the Airline's paticipation in the General Settlement Office Agreement; therefore the Airline shallcease to be a party to that Agreement three calendar months from the date of the said notice. In the case of nonpayment of IATA fees no notice period is required.

5. The GHA undertakes to indemnify IATA, its officers and employees against any liability (including liability for legalcosts) for any action taken or omitted in good faith in the performance of their functions with respect to the CASS-Import under Resolution 853 and its Attachment.

6. This Application may be accepted, and will then become a contract binding the parties, upon counter signature bythe Agency Administrator of the enclosed duplicate copy to be returned to the GHA at the address given above.

To be completed by the GHA:Signature: ..................................................................................................Name: .......................................................................................................Title: ..........................................................................................................Date: .........................................................................................................Accepted for and on behalf of IATA Cargo Accounts Settlement System by the Agency AdministratorSignature: ..................................................................................................Name: .......................................................................................................Title: ..........................................................................................................Date: .........................................................................................................

Note:

1) This document must be signed at the GHA's Head Office, by the President, Chief Executive Officer, Chief FinancialOfficer, Director General, or other duly authorized representative as evidenced by the corporate constitutional documents,resolution or power of attorney.



RESOLUTION 853Appendix ‘F’ EACP Area only

FORM OF APPLICATION AND CONCURRENCETo be completed by a Ground Handling Agent (GHA)TO:Agency AdministratorInternational Air Transport Association33 Route de I'Aéroport1215 Geneva 15 AirportSwitzerland

1. Name of GHA: ....................................................................................................Address: ...........................................................................................................................................................................................................................................

2. The GHA provides cargo handling services to Air Carriers who operate services to and from/within (country orarea of the CASS-Import). The Airlines represented are listed in the CASS tool.

2.1 The GHA may from time to time advise the Agency Administrator that the name of an airline is to be added ordeleted from the list in the CASS tool.

3. The GHA acknowledges that it has received inter alia copies of the following documents and IATA Resolutions,together with such explanation of their contents as it requires:— IATA Resolution 600d, Air Waybill—Part Consignment procedures— IATA Resolution 853, Cargo Accounts Settlement System and its Attachment, CASS Technical

Specifications Handbook— The ISS Service Provisions Manual Cargo— The Local Customer Services Manual—CASS (Import)— IATA Resolution 893, Disclosing another Member's Position taken at an IATA Meeting;

4. The GHA hereby applies to participate in CASS-Import (country) (hereinafter called “the CASS”) on the followingterms and conditions:

4.1 The GHA authorises the Agency Administrator to give notice to the Settlement Office that the name of the GroundHandling Company is to be added to the list of Delivering Companies in the CASS tool;

4.2 The GHA shall become a Billing Participant with effect from the date when it becomes a party to the SettlementOffice Agreement in accordance with the terms of that Agreement;

4.3 Except as otherwise provided in Subparagraph 4.6.3, the GHA shall adhere to the procedures laid down in therelevant Resolutions and their attachments and in the Local CASS-Import Customer Manual as if it were a“carrier” in general, and as a “Billing Participant”, and therefore shall be bound by the same conditions andobligations as the other Carriers of which the following are particularly brought to notice.

4.3.1 The GHA shall observe and be bound by the provisions of the documents listed in Paragraph 3 hereof, as well assubsequent additions, deletions or amendments thereto, as though the GHA were an Airline Member of IATA anda party to the Resolutions or the Sections of Resolutions set out in those documents;

4.4 The amounts for participation in CASS-Import (country) shall be those set from time to time by the ISSManagement and in accordance with the pricing schedule communicated and published by the ISS Management.Delivering Company participation joining fee and GHA Annual fee amounts shall be payable in their entirety uponthe acceptance of the present application by the Agency Administrator. The level of amounts for subsequentcalendar years shall be those set from time to time by ISS Management, after consideration of the operatingexpenses of the CASS-Import, and shall be payable at the beginning of each calendar year. Other annualcharges amounts shall be payable according to a payment schedule established by CASS-Import (country).

4.5 The conditions of the GHA's participation in the CASS-Import may be amended by the Cargo Agency Conferencefrom time to time upon serving the GHA notice, in writing, reasonably in advance of the effectiveness of suchamendment.

4.6 The GHA's participation in the CASS-Import shall cease:4.6.1 Only when the GHA has given thirteen months’ advance notice, in writing, to the Settlement Office (through the

Agency Administrator) of withdrawal from the Settlement Office Agreement and such notice has become effectivein accordance with the terms of the said Agreement;



4.6.2 The Agency Administrator, acting on the authority of at least two-thirds of those Members of IATA participating inthe CASS-Import, has given to the GHA three calendar months' advance notice in writing of termination of theGHA's participation in CASS-Import. In the event the Agency Administrator gives such notice, he shall atthe same time notify the Settlement Office of termination of the GHA's participation in the Settlement OfficeAgreement; thereafter the GHA shall cease to be a party to that Agreement three calendar months from the dateof the said notice.

5. The GHA undertakes to indemnify IATA, its officers and employees against any liability (including liability for legalcosts) for any action taken or omitted in good faith in the performance of their functions with respect to the CASSImport under Resolution 853 and its Attachment.

6. This Application may be accepted, and will then become a contract binding the parties, upon counter signature bythe Agency Administrator of the enclosed duplicate copy to be returned to the GHA at the address given above.

To be completed by the GSA:Signature: ..................................................................................................Name: .......................................................................................................Title: ..........................................................................................................Date: .........................................................................................................Accepted for and on behalf of IATA Cargo Accounts Settlement System by the Agency AdministratorSignature: ........................................................................................Name: ..............................................................................................Title: ................................................................................................Date: ................................................................................................Note:1) When submitting this form, the GHA is to attach a copy of a current timetable for carriers listed in the first schedule.

Note:

1) This document must be signed at the GHA's Head Office, by the President, Chief Executive Officer, Chief FinancialOfficer, Director General, or other duly authorized representative as evidenced by the corporate constitutional documents,resolution or power of attorney.



RESOLUTION 853 RESOLUTION 881Appendix ‘G’ REDUCED FARES FOR CARGO

AGENTSLOCAL CUSTOMER SERVICESMANUAL—CASS-IMPORT & TERMINAL

CAC1(36)881 (except USA) Expiry: IndefiniteCHARGES CONTENTS (amended) Type: ACAC2(36)881 (amended)The contents of the Manual shall cover the followingCAC3(36)881 (amended)items in the sequence indicated below:

— Table of ContentsRESOLVED that, for the purpose of enhancing the— List of Billing Participantsprofessional ability and capacity of IATA Cargo Agents— Glossary(hereinafter ‘Agents’) to generate, promote and sell inter-— Outline of the CASS national air cargo transportation, or to handle and prepare

— Local Service Provisions and Codes of Conduct consignments ‘ready for carriage’ in accordance withapplicable Resolutions, Members may, at their option,— Administrative Forms and Proceduressubject to the conditions contained in this Resolution, and— IBI Completionsubject to the issuing Member's policy, procedures and— Billing and Remittance Schedules priorities with regard to reduced fare transportation, grant

— Output Documentation such Agents international air passenger transportation ata discount.— Settlement Procedures

— Notification of Changes— CASS Management Contacts 1. AGENT ELIGIBILITY

an Agent may qualify for reduced fare transportationunder this Resolution provided all the following minimumeligibility requirements are met:

1.1 At the time of application the Agent shall have beenon the Agency List continuously for a period of not lessthan 12 months; and

1.2 At the time of application, through to the time ofproposed travel, the Agent must not be under notice ofdefault; or

1.3 At the time of application, through to the time ofproposed travel, the Agent must not be undersuspension.

2. ELIGIBILITY OF PERSONTRAVELLINGa reduced fare ticket may be issued under the provisionsof this Resolution to the sole proprietor, partner, directorand/or employee of an Agent when they meet all thefollowing requirements; the person travelling must:

2.1 Have been in the service of the said Agent continu-ously and without interruption for not less than 12 monthsimmediately prior to the date of the Application; providedthat a period of not less than three months' service withthe Agent shall suffice where such person was in theservice of another IATA Cargo Agent not more than 60calendar days before commencing his/her present em-ployment, was eligible under this Resolution and this is socertified in writting by the IATA Cargo Agent making theapplication; and

2.2 Devote in a full-time capacity all or substantially allof his/her time directly to the promotion and sale of aircargo transportation or arranging consignments ready forcarriage, or the control, in a management capacity, of


Resolution 881

accounting matters relating to air cargo transportation on 5.1 An allotment of not more than two tickets for onebehalf of the Agent; and way, round or circle trip transportation in respect of each

Agent registered for a specific country may be granted by2.3 Be salaried and/or paid on a commission basis and each Member per calendar year at a discount not inbe shown on appropriate disbursement records of the excess of 75% of the applicable fare;Agent; and

5.2 Where the total international sales eligible for com-2.4 In the case where such person's full-time employ- mission of an IATA Cargo Agent exceed the averagement is not the Agent's country of registration, work hours international sales eligible for remuneration for all Agentsnot less than those normal for other eligible staff of such in the country of registration, pursuant to Subpara-Agent, have no other gainful employment and be carried graph 6.1 of this Resolution, additional tickets for suchregularly and in good faith on the payroll or other relevant Agent at a discount of 75% of the applicable fare asdisbursement records of the Agent in its country of provided in Subparagraph 5.1 of this Paragraph may beregistration. issued per calendar year, up to a maximum of 40 tickets,

as follows:

3. SUBORDINATES OF ELIGIBLE for each 100% increment of sales eligible for com-PERSONS mission or part thereof over and above the average—

two additional tickets;the eligibility of a person shall not in itself render eligiblesuch person's subordinates who shall be eligible only if 5.3 An allotment of not more than 20 discounted ticketsthey meet all the applicable requirements of this for one way, round or circle trips, for each AgentResolution. registered for a specific country may be granted by each

Member per calendar year, at a discount not in excess of50% of the normal fare.

4. FARE REDUCTION FOR SPOUSEthe spouse of a person travelling under the provisions of 6. DETERMINATION OF AVERAGEthis Resolution may also be granted reduced fare trans- SALESportation provided that:

6.1/6.1.1 The Agency Administrator shall determine the4.1 The couple travel together from the point of origin to average sales eligible for commission for each countrythe point of destination in case of one way trips, or to the based on written reports submitted by the ISS Manage-point of turnaround in case of round trips, or to the ment in CASS countries, or by each Agent in otherhighest rated point in case of circle trips; countries, of each Agent's total sales of international air

cargo transportation eligible for commission. The ISS4.2 The discount granted is not greater than 50% of theManagement shall compile the sales reports taking intoapplicable fare; provided that the discount shall only beaccount the transactions processed through the CASSapplied to fares on which the discount for Agents pro-and reports solicited from Members not participating invided for in this Resolution also applies;the CASS setting out the total amounts of sales made bytheir Agents on their behalf. In so doing, the Agency4.3 Under this Paragraph no spouse shall receive moreAdministrator shall use only written reports covering salesthan one reduced fare ticket per calendar year from anyfor a full calendar year,one Member;

6.1.2 If the average sales eligible for commission for a4.4 Such ticket shall not be deducted from the Agent'scountry exceed USD 1,500,000 for determining entitle-annual allotment described in Paragraph 5 of thisment to additional tickets under Subparagraph 5.2 of thisResolution;Resolution, USD 1,500,000 will be deemed to be the

4.5 Nothing herein shall preclude a spouse who is average,independently eligible for reduced fare transportation

6.1.3 Notwithstanding the fact the written report of anunder the provisions of Paragraph 2 of this ResolutionAgent registered in the course of a year shall not be usedfrom applying and travelling in accordance with theto determine the average sales for a country, the reportprovisions of this Paragraph.shall be used to determine whether the Agent is entitledto additional tickets;

5. ANNUAL ALLOTMENT AND6.2 The Agency Administrator shall determine for eachDISCOUNTAgent any additional allocation to which it may be entitledunder the provisions of Subparagraph 5.2 of this Resol-the discounts specified in this Paragraph shall apply toution;the air fare for the class of service used but may not be

applied to special inclusive tour basing fares, provided 6.3 Each Agent's total sales, as reported by the CASSthat when the charge for air transportation consists of aoffice of that country, and the number of such additionalfare and a weekend surcharge, stopover surcharge ortickets, if any, shall be circulated to Members by thepeak surcharge, the discount shall be based on the fareAgency Administrator not later than 1 December of eachand such surcharge but shall not be applied to any otheryear for use during the following year. In case ofsurcharge or charge such as a sleeper surcharge ornon-CASS countries where the Agent's total sales areexcess baggage charge.



reported individually by each Agent concerned, only the 8.3 The Agency Administrator shall notify all Membersnumber of such additional tickets and not the Agent's total of the serial number of any Trip Authorisation(s) replacedsales figure shall be circulated to Members by the Agency in accordance with Subparagraph 8.2 of this Paragraph;Administrator not later than 1 December of each year for

8.4 If usage of Trip Authorisations listed in Subpara-use during the following year, e.g. the written reports ofgraph 8.3 of this Paragraph is discovered by a Member,Agents’ sales eligible for commission for 2005 shall besuch Member shall report this fact to the Agency Adminis-used as a basis for determining additional allocationstrator for appropriate action.during the calendar year 2007;

6.4 All information provided by the Agency Adminis-9. APPLICATION FORM ANDtration to a Member pursuant to the preceding paragraphs

shall be treated by the Member as confidential infor- PROCEDUREmation. Members shall not disclose such information to

when applying for reduced fare transportation as providedany third parties and such information shall be used byfor in this Resolution the responsible official of the Agentthe Member solely for the purpose of determining theshall fully complete and sign the Application Form pre-number of reduced fare tickets to which an Agent isscribed in Attachment ‘A’ to this Resolution and submit it,entitled;in advance of the commencement of travel, to each air

6.5 The Director General, the Agency Administrator, the carrier participating in the itinerary. Where applicable, theAgency Commissioner and the ISS Management, in application submitted to the first participating carrier in theperforming any action pursuant to Resolution 881 and to itinerary shall be accompanied by the Trip Authorisationany other applicable Resolutions, act not as principals but issued by the Agency Administrator. Each air carrieras agents for the Members concerned. Members participating in the itinerary shall be responsible forappointing Agents undertake to indemnify IATA, its offi- granting approval and for the arrangements for issuancecers, employees and other appointees against any liability of their own Traffic Documents on their own services and(including liability for legal costs) for any action taken or on the services of another air carrier, if applicable. In theomitted in good faith in the performance of their functions latter instance the Agent, if so required by the ticketingunder Resolution 881. Any Member which fails to respect member shall obtain and submit to the ticketing Memberthe provisions of Paragraph 6.4 shall indemnify and hold the written concurrence of all other air carriers partici-IATA and any other Members harmless from any and all pating in the itinerary.claims or damages resulting from such action.

10. ACCEPTANCE PROCEDURE7. FAILURE TO SUBMIT SALES

10.1 The Member receiving the application need notREPORTSaccept it for processing;

an Agent who fails to submit by 1 March the written report 10.2 The Member receiving the Application shall notof his total sales of international air cargo transportationgrant the reduced fare transportation if it knows that theeligible for commission for the preceding calendar yeareligibility requirement or other requirements have notshall not be entitled to any reduced fare international airbeen met or if the Application is incomplete;passenger transportation under the provisions of this

Resolution, for the following year. 10.3 The reduced fare transportation may be grantedwhether or not there is an IATA Cargo Agency Agreementbetween each Member participating in the carriage and8. TRIP AUTHORISATIONSthe Agent; provided that such an Agreement existsbetween the Member issuing the ticket or such Member's8.1 The Agency Administrator shall furnish each AgentGeneral Sales Agent which is an IATA Member, and theregistered in a specific country with numbered TripAgent.Authorisations in the quantity required for reduced fare

transportation pursuant to Subparagraph 5.2 of this Res-olution, to be submitted by the Agent to the Member 11. NON-ACCEPTANCE ORissuing the ticket. Such Trip Authorisations shall specify

WITHDRAWAL OF APPLICATIONthe calendar year within which they are valid, shall bearthe name, address and numeric code of the Agent for

if the Member does not accept an Application or if thewhich issued and subject to Paragraph 12 of this Resol-Agent withdraws the Application, or on its own volitionution, may be used for interline transportation;cancels the travel covered by the ticket with no parthaving been used, the Trip Authorisation, if any, submit-8.2 A lost Trip Authorisation will not be reissued orted in support of the Application shall be returned to thereplaced by the Agency Administrator, except that aAgent. Where a Trip Authorisation to be returned hasstolen or destroyed Trip Authorisation may be replaced bybeen mutilated or defaced by the Member in handling, itthe Agency Administrator at the request of an Agent onshall be forwarded by the Member to the Agencyreceipt of evidence to the satisfaction of the AgencyAdministrator who shall replace it. Where the AgentAdministrator that a theft, fire or disaster which causedreturns a totally unused reduced fare ticket issuedloss or destruction of the Trip Authorisation had occurred.pursuant to Subparagraph 5.1 of this Resolution suchShould any of the replaced Trip Authorisations beticket shall be reinstated to the Agent's allotment with theretrieved, these must be returned to the Agency Adminis-Members concerned.trator by registered post;


Resolution 881

12. INTENTIONALLY OMITTED 15. BILLINGexcept as provided in Paragraph 16 of this Resolution,

13. TICKET VALIDITY billing shall be effected not later than 30 days after thedate of commencement of travel. The Agent must, within

13.1 The ticket must be issued in the calendar year of 15 days of billing, pay to the issuing Member thethe Application; and remittance due. If the Agent does not remit within such

15-day period, the delinquency and/or default procedures,13.2 In no case shall the ticket validity be more than otherwise applicable to the Agent under the provisions ofthree months from the date of issue. Resolution 801r, Reporting and Remittance Procedures,

shall apply.14. TICKET ALLOTMENT DEDUCTIONSBY MEMBER 16. BILLING WHERE ISSUANCE

PRECEDES CONCURRENCE OF14.1 With respect to reduced fare transportation pursu-PARTICIPATING AIR CARRIERSant to Subparagraphs 5.1 and 5.3 of this Resolution a

charge shall be made against the Agent's total allotmentnotwithstanding the provisions of Paragraph 12 of thisof reduced fare tickets by each participating Member;Resolution, it shall be permissible for a Member, whereprovided that where a reduced fare ticket is issued inone or more participating carriers' concurrences havewhole, or in part over a line which is operated in pool, thebeen requested but have not been received prior todeduction pertaining to the pool sector shall be made bydeparture date, to issue the ticket, subject to the followingthe pool partner Member issuing the ticket, whether or notconditions:that Member operates the actual pool services used;

furthermore, where travel is on an interchange service 16.1 The ticket is issued not earlier than ten days afterunder which the aircraft of one Member operate a through the Application for the reduced fare transportation hasservice from points on its routes to points on another been received and the Agent gives a written guarantee heMember's routes, under charter to such other Member, will pay, within 15 days of billing by the issuing Member,the deduction shall be made only by the Member operat- the full applicable fare for each sector for which aing the flight when the person travels exclusively on the concurrence has been rejected; the Member must renderinterchange service; such billing within 30 days of the date of receipt of any

such rejection;14.2 An all-cargo active Member shall be entitled toarrange discounted tickets for travel between points 16.2 The Agent must, within 15 days of billing date, payserved by such Member for each of its Agents as to the issuing Member the remittance due. If the Agentprovided in Paragraphs 4 and 5 of this Resolution, over does not remit within such 15-day period the delinquencythe lines of other Members, subject to all the provisions of and/or default procedures, otherwise applicable to thethis Resolution, except that: Agent under the provisions of Resolution 801r, Reporting

and Remittance Procedures, shall apply.14.2.1 Any such discounted tickets, shall not bededucted from the Agent's allotment with the carryingMember as provided in Subparagraph 14.1 of this Para- 17. CHANGE IN ELIGIBILITYgraph, but from the Agent's allotment with the all-cargoactive Member, if at any time prior to commencement of travel there is a

change affecting the eligibility of the Agent or of the14.2.2 Notwithstanding the provisions of Subpara- person on whose behalf the Application for reduced faregraph 10.3 of this Resolution there need not exist an transportation is made (e.g. the Agent comes underIATA Cargo Agency Agreement between the Member notice of default, is suspended or the person leaves thewhich issues the ticket and the Agent as long as such an employ of the Agent), the Agent shall immediately soAgreement exists between the all-cargo active Member notify the Member whose ticket is issued and shalland the Agent; immediately return the ticket to that Member. The travel

approval granted by the Member shall no longer be valid;14.3 An Agent shall not be allowed to reimburse aprovided that the Member shall be responsible for cancel-Member for any reduced fare ticket issued and used forling the reduced fare transportation only if it knows orthe purpose of reinstating any of its annual allotment forreasonably should have known of the changed eligibility.other reduced fare transportation;Whenever the provisions of this Paragraph are applied,the retrieved reduced fare ticket shall be reinstated to the14.4 Reduced fare transportation performed by a Mem-Agent's allotment with the Member(s) concerned andber as a consequence of involuntary rerouting shallwhere applicable the Trip Authorisation should beremain deducted from the Agent's allotment withreturned by the issuing Member to the AgencyMember(s) participating in the original routing and not beAdministrator for replacement. The issuing Member shalldeducted from the Agent's allotment with the Member(s)notify concurring Members accordingly.over which the rerouting occurs;

14.5 No commission shall be paid on the reduced faretransportation provided under this Resolution.



be deemed to have forfeited all reduced fare transpor-18. RETROACTIVE APPLICATIONtation privileges available under the provisions of this

notwithstanding the application in advance requirement in Resolution for a period of two years. The Agency Admin-Paragraph 9 of this Resolution it shall be permissible for a istrator shall notify the Agent and all Members of suchMember to accept an Agent's retroactive Application forfeiture which shall commence 30 days after the date ofwhere there were exceptional and compelling reasons the Agency Administrator's notice. For purposes of thiswhy the Agent was unable to submit an Application in Paragraph, a material misrepresentation is any statementadvance; such retroactive acceptance may be granted if in or omission from an Application for reduced farean Application is submitted not later than three months transportation which conveys or implies that the Agent, orafter date of purchase of the full fare ticket, in which case the person on whose behalf the reduced fare transpor-it must be deducted from the annual allotment of the year tation is requested, is eligible for the grant of suchwhen the full fare ticket was issued or be supported by a reduced fare transportation when in fact either the AgentTrip Authorisation valid for the year in which the full fare or such person is not so eligible.ticket was issued provided that:

18.1 The Agent is in all other respects eligible for such 21. SURRENDER OF TRIPreduction; AUTHORISATIONS18.2 The Member accepting such retroactive Application whenever reduced fare travel privileges available inshall obtain from the Agent a letter explaining the excep- accordance with this Resolution to an Agent are sus-tional and compelling reasons for such retroactive pended or terminated pursuant to this Resolution or theApplication. Cargo Agency Rules, the Agent shall surrender to the

Agency Administrator all unused Trip Authorisations andshall account for all used Trip Authorisations. The Agency19. RECORDS Administrator may designate a Member to recover suchTrip Authorisations and effectuate such accounting. Theeach Agent shall maintain, for a period of not less thanAgency Administrator shall return such Trip Authoris-two years from the date of Application, and hold immedi-ations to the Agent when the reduced fare transportationately accessible, adequate records to substantiate theprivileges of the Agent are reinstated.Agent's certification that a person named in any

Application qualifies for reduced fare transportation. SuchGOVERNMENT RESERVATIONSrecords shall be open to inspection by a Member to which

an Application is made and shall include the following:CANADA

19.1 Payroll ledger and cancelled cheques, moneyNothing in Resolution 203c (now 881), or acceptance thereoforders or other proof of payment of salary, wages and/orshall be construed as limiting in any way the statutory power andcommissions as well as all deductions for taxes and duty of the National Transportation Agency of Canada to approvesocial security (or equivalent) in the case of an employee the issue of any and all free and reduced rate transportation by

eligible as defined in this Resolution; air carriers subject to the Agency's jurisdiction, and under suchterms, conditions and forms as the Agency may direct, and that19.2 Cash disbursement books and cancelled cheques, the issuing of such other free or reduced rate transportation shall

money orders or other proof of payment of salary or other not be deemed by the International Air Transport Association orremuneration for services rendered, made in the case of any Member thereof to be contrary to any Resolution or Rule ofa sole proprietor, partner and/or director, eligible as the Association or to the provisions of any agreement to which

such air carriers are party as Members of the Association.defined in this Resolution;(10.6.76)

19.3 Service agreements, contracts, time sheets orother documentary proof of the degree of service required MEXICOfrom each sole proprietor, partner, director and/or

Nothing in Resolution 203c (now 881) will limit in any way theemployee to whom payment of remuneration is shownlaws or the regulatory authority of the Secretary of Communi-pursuant to Subparagraphs 19.1 and 19.2 of this Para-cations and Transport to issue one or more passes for airgraph; transportation.

19.4 Copies of all Applications accepted by the Memberto which the Application was made.

20. LIABILITY FOR ACCURACYOF APPLICATIONSthe Agent shall be solely responsible for the accuracy ofeach and every Application. Notwithstanding any actiontaken pursuant to the provisions of the Cargo AgencyRules, in the event that an the Agency Administratordetermines that the Agent, in an Application for reducedfare transportation under the provisions of this Resolution,has made a material misrepresentation, the Agent shall




XYZ AGENT(use Cargo Agent's Letterhead)

APPLICATION FORM*

REDUCED FARE TRANSPORTATION RESOLUTION 881

Member to which Application is made .....................................................................................................................................Address of Agent where person travelling (passenger) is employed (or to which he reports) .................................................................................................................................................................................................................................................Office Tel. No ...........................................................................................................................................................................Family name of passenger: ..................................................................................................................................Mr/Mrs/MissFirst name and initial of passenger: .........................................................................................................................................Position/title of passenger: .......................................................................................................................................................Given name of accompanying spouse, (if applicable): ............................................................................................................Type of Discounted Travel

75% normal allotment 50% normal fare75% additional allotment Class of service desired:..................................................................

Details of Itinerary Request (reservations to be made by the Agent):From To Airline Flight No. Date...................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................The undersigned being duly authorised to sign on behalf of the Approved Agent has read and understood the terms andconditions of Resolution 881 and declares that this Application is made in accordance with those terms and conditions. Inparticular, the clauses relating to eligibility of the Agent and eligibility of the person travelling have been noted.We undertake to pay the amount of fare due to the Member as a consequence of this Application.We further undertake to pay the full applicable fare for each sector for which the transporting carriers' concurrence hasbeen refused and to remit such amount within 15 days of billing by the Member whose ticket has been issued.It is understood that we must inform you of any change in eligibility and we will thereupon return any tickets issued inresponse to this Application.We certify that the information submitted in this Application is complete and accurate in all respects. We understand thatany material misrepresentation on this Application will result in action being taken under the Cargo Agency Rules. Suchaction may include forfeiture of reduced fare transportation privileges. If required for this transportation we attach a validTrip Authorisation.Name:.......................................................................................................................................................................................Position in agency: ...................................................................................................................................................................Signature: .................................................................................................................................................................................Official Stamp of the AgentDate of this Application: ...........................................................................................................................................................

21* This form is to be reproduced exactly as it appears in the IATA Cargo Agent's Handbook with no omissions, deletions or alterations. It is to be completed

either by typewriter or by hand in ink, using block letters.



CERTIFICATION TO MEMBER FOR SPOUSE TRAVELI hereby certify that the person named above and accompanying me on the travel applied for is my spouse. I am familiarwith the restrictions governing our joint travel as outlined in Paragraph 4 of Resolution 881. I have not received from youa reduced fare spouse's ticket during this calendar year.Mr/Mrs: .....................................................................................................................................................................................(Signature of passenger named in Application)


Resolution 883

6. upon receipt of written or telegraphic (or oral, ifRESOLUTION 883confirmed in writing) authority from all other participatingMembers, the Member to which the authorisation isREDUCED FARE TRANSPORTATION surrendered shall issue the ticket to the candidate for the

FOR CANDIDATES ATTENDING entire journey.CERTAIN APPROVED IATA CARGOTRAINING COURSES OREXAMINATIONS

CAC1(17)883 (except USA) Expiry: IndefiniteCAC2(20)883 Type: BCAC3(20)883

RESOLVED that, for the purposes of permitting a candi-date registered for an IATA approved, formally organisedvocational training course in basic cargo training or inDangerous Goods Handling, conducted by IATA AgencyTraining Services, to travel between such candidate'splace of employment and the training centre, either toundergo training or to take the relevant IATA examination,Members may, subject to the provisions of this Resol-ution, grant such candidate international air transportationat a discount not in excess of 75% of the applicable fare.

1. the said transportation shall be granted only to acandidate who has been employed by an IATA CargoAgent for not less than three consecutive months prior tothe date of commencement of travel and further, theAgent with whom the candidate is employed shall havebeen an IATA Cargo Agent for at least 12 months prior tothe date of commencement of travel; provided that onlyIATA Cargo Agents who are not under notice of default atthe time of departure shall be eligible.

2. if at any time prior to the commencement of travelthere is a change affecting the eligibility of the CargoAgent or the candidate (e.g. the Agent comes undernotice of default or the candidate leaves the employ of theAgent) the Agent shall immediately so notify the Memberto whom it shall also immediately return the ticket;provided that the Member shall be responsible for cancel-ling the reduced fare transportation only if it knows orreasonably should have known of the changed eligibility.

3. such transportation shall be granted by the Memberagainst cash payment and surrender of a writtenauthorisation issued by the Agency Administrator; pro-vided that such authorisation shall show the name of thecandidate, his/her student registration number and thedates of the training course or examination.

4. the outward portion of the journey must be com-menced not earlier than two days before the date ofcommencement of the training course/examination asstated in the said authorisation and travel is to becompleted within two days of the date of the completionof the training/examination; provided that no break ofjourney shall be allowed except at connecting points.

5. no commission or other remuneration shall be paid onreduced fare transportation provided hereunder.



RESOLUTION 893

DISCLOSING ANOTHER MEMBER'SPOSITION TAKEN AT AN IATAMEETING

CAC1(01)893 Expiry: IndefiniteCAC2(01)893 Type: BCAC3(01)893

RESOLVED that, no Member shall disclose to anyoneother than a Member or the IATA Secretariat the positiontaken by another Member at an IATA Meeting concerningcargo agency matters, with the effect of discrediting ordetrimentally affecting the interest of such other Member.

GOVERNMENT RESERVATIONS

UNITED STATES

Order 80-4-174 issued 22 April 1980 approved Resolution 817(now 893) subject to the following conditions:

(a) that each IATA Member may, at its discretion, divulge itsown vote or position taken at any IATA meeting; and

(b) that a vote tally be included in the minutes of IATA meetingsfiled with the Board and made available to the public.


Air Astana*IATA MEMBERSHIP LIST8th floor, Samal Towers Business Centre97 Zholdasbekova St. Samal-2Legend:Almaty City,

* Elected not to participate in Cargo Tariff Coordinating Republic of KazakhstanConferences 050059

** Associate Member Air Austral*Aérodrome de Gillot B.P. 611*** All Cargo Saint-Denis Cedex, Ile de la Réunion 97472ReunionAdria Airways

Kuzmiceva 7 Air BalticLjubljana, 1000 Riga AirportSlovenia Riga, LV-1053LatviaAegean Airlines

31 Viltanioti St. 14 Air Berlin*14 564 N. Kifissia Saatwinkler 42–43Athens, Berlin, 13627Greece Germany

Aer Lingus B & H AirlinesAer Lingus, Dublin Airport Kasindolska bbDublin Sarajevo, Bosnia and HerzegovinaIreland Bosnia and Herzegovina 71000

Aeroflot Air Botswana37 Leningradsky Prospekt, Build. 9 H. O. Building, Sir Seretse Khama AirportMoscow 125167 P.O. Box 92Russian Federation Gaborone,BotswanaAerolineas Argentinas

Torre Bouchard, Calle Bouchard 547 Piso 8 Air CanadaBuenos Aires, C1106ABG Air Canada Center 271, Cote Vertu OuestArgentina P.O. Box 14000, Station AirportDorval (Montreal), Quebec H4Y 1H4AEROMÉXICO CanadaPaseo de la Reforma 445

Mexico City, Air China LimitedD.F., Col. Cuauhtémoc 06500 Capital International AirportMexico Beijing,People's Republic of ChinaAeropostal Alas de Venezuela* 100621Torre Polar Oeste

Av. Paseo Colón, Plaza Venezuela, Piso 22 Air Contractors (UK) Limited* and***Caracas, 1050 First Floor, South Colonnade, The Plaza Swords, Co.Venezuela Dublin,IrelandAerosvit Airlines*

58 a, T. Shevchenka Blvd. Air Europa*Kiev, 01032 Centro Empresarial Globalia, Carretera Lluchmajor, km,Ukraine 20.5P.O. Box 132Afriqiyah Airways* Lluchmajor,Ali Khalifa Zaidi Street Baleares 07620P.O. Box 83428 SpainTripoli,

Socialist People's Libyan Arab Jamahiriya Air France45, rue de Paris Roissy CDG cedex, F-95747Air Algérie France1, Place Maurice Audin

AlgiersAlgeria



Air Jamaica Limited Air Nostrum72–76 Harbour Street Avenida Francisco Valldecabres, 31Kingston, Manises,Jamaica Valencia 46940

SpainAir Koryo*Sunan District Air One S.p.A.* and**Pyongyan City, Via Sardegna, 14Democratic People's Republic of Korea Rome, 00187

ItalyAir MacauAlameda Dr. Carlos D'Assumpcao No. 398 Air Pacific*12–18 Andar, Air Pacific Maintenance & Administration Centre, NasosoMacau (SAR) RoadPeople's Republic of China Private Mail Bag Nadi Airport,

Nadi,Air Madagascar* Fiji31, av. de l'IndépendanceAntananarivo, 101 Air Sénégal InternationalMadagascar Aé roport Léopold Sédar Senghor–Dakar–Sénégal

B.P. 29127Air Malawi Dakar,4 Robins Road SenegalP.O. Box 84Blantyre, Air Seychelles*Malawi Victoria House, State House Avenue

P.O. Box 386Air Malta p.l.c. Victoria, MaheHead Office SeychellesLuqa, LQA05Malta Air Tahiti* and**

Boulevard Pomare,Air Mauritius* Tahiti-FAAA AirportAir Mauritius Centre, President J Kennedy Street P.O. Box 314P.O. Box 441 Papeete, Tahiti 98 713Port Louis, French PolynesiaMauritius

Air Tahiti NuiAir Moldova* Rue Paul GauginAirport, B.P. 1673Chisinau MD-2026 Papeete, Tahiti 98713Moldova French Polynesia

Air Namibia* Air TanzaniaTransNamib Buidling, Bahnhof Street ATC House, City DriveP.O. Box 731 P.O. Box 543Windhoek, Namibia Dar-es-Salaam,Namibia Tanzania

Air New Zealand Air Vanuatu*Level 19, Quay Tower, 29 Customs Street West Air Vanuatu House, Rue de ParisPrivate Bag 92007 P.O. Box 148Auckland, Port Vila,New Zealand Vanuatu

Air Niugini Air ZimbabweANG House, Jacksons Airport Harare AirportP.O. Box 7186 Boroko P.O. Box AP. 1Port Moresby, Harare,Papua New Guinea Zimbabwe


IATA Membership List

Aircalin Ariana Afghan Airlines Co. Ltd.8, rue Frédéric Surleau Afghan Air Authority Building, Ansari WattB.P. 3736 P.O. Box 76Nouméa, 98 846 Kabul,Nouvelle-Calédonie Afghanistan

Air-India Arkia Israeli Airlines Ltd.*Air-India Building Nariman Point Dov AirportMumbai, P.O. Box 39301Maharashtra 400 021 Tel Aviv, 61392India Israel

Alaska Airlines* Armavia*19300 International Blvd. (98188) 9 Alek Manoukyan St.Box 68900 AUA Business CenterSeattle, Yerevan, 375025Washington 98168-0900 Republic of ArmeniaUSA

Asiana Airlines Inc.*Albanian Airlines* Asiana Town, KangseoRruga “Mine Peza, No. 2” P.O. Box 98, #47Tirana, Osae-dong, Kangseo-Ku Seoul, 157-600Albania Republic of Korea

ALITALIA S.p.A. Atlas Air* and***Centro Direzionale, viale Alessandro Marchetti 111 2000 Westchester AvenueRome, I-00148 Purchase, New York 10577-2543Italy USA

All Nippon Airways Atlasjet International Airways*Shiodome City Center 1-5-2 Higashi Shimbashi, Yesilyurt Mah. Eski Halkali Yolu Alacati Evleri YaniMinato-ku No: 5/BTokyo, 105-7133 Florya Istanbul,Japan Turkey

34153Aloha Airlines*Honolulu International Airport Austral* and**P.O. Box 30028 Bouchard 547–9 PisoHonolulu, Buenos Aires,Hawaii 96820 ArgentinaUSA C1106ABG

Alpi Eagles S.p.A.* Austrianvia E. Mattei 1/C Fontanastrasse 1Marcon, P.O. Box 50Venice, 30020 Vienna, A-1107Italy Austria

America West Airlines AVIANCA4000 E. Sky Harbor Blvd. Avenida 26 #92-30, Bloque 1, Piso 4Phoenix, Bogotá,Arizona 85034 ColombiaUSA

Azerbaijan Airlines*American Airlines 11 Azadlig Avenue4333 Amon Carter Blvd. Baku, 370000P.O. Box 619616 Repubic of AzerbaijanFort Worth, Texas 76155USA Bangkok Airways Co., Ltd.

99 Mu 14 Vibhavadirangsit RoadAngola Airlines Chom Phon, Chatuchak,Rua Missao 123 Bangkok 10900P.O. Box 79 ThailandLuanda,Angola



Belavia–Belarusian Airlines* Cargolux S.A.* and***Nemiga str. 14 Luxembourg AirportMinsk, Rep. of Belarus 220004 Luxembourg, L-2990Belarus Grand Duchy of Luxembourg

Bellview Airlines* Carpatair*Bellview Plaza, 66B Opebi Road, Ikeja Timisoara International AirportP.O. Box 6571 Timisoara, TimisIkeja, Lagos RomaniaNigeria 307210

Biman* Caspian Airlines*Biman Bhavan, 100 Motijheel Commercial Area No. 5, Sabounchi StreetDhaka, 1000 Beheshti Avenue Tehran,Bangladesh Islamic Republic of Iran

15336-63119Binter Canarias*Aeropuerto de Gran Canaria Cathay PacificTelde Las Palmas, 35230 9F, Central Tower, Cathay Pacific City, H.K. InternationalSpain Airport

GPO Box 1,Blue Panorama* Hong Kong (SAR)Via Corona Boreale, 86–Pal.D. People's Republic of ChinaFiumicino, Rome,Italy CCM Airlines*00054 Aeroport de Campo Dell' Oro

B.P. 505Blue1* Ajaccio Cedex 2,P.O. Box 168 CorsicaVantaa, FI-01531 FranceFinland 20186

Blue Wings AG China Airlines Ltd.Suedwall 26 Bocholt 2F, 131, Sec. 3, Nanking E. RoadNordrhein Westfalen 46397 Taipei,Germany Chinese Taipei

bmi (British Midland Airways Ltd.) China Cargo Airlines Ltd.* and***Donington Hall, Castle Donington China Cargo Center Shanghai Hongqiao AirportDerby, Derbyshire DE74 2SB Shanghai 200335United Kingdom People's Republic of China

British Airways China EasternWaterside 2550 Hongqiao Road,P.O. Box 365 Hongqiao International AirportHarmondsworth, Middlesex UB7 0GB Shanghai, 200335United Kingdom People's Republic of China

C.A.L. Cargo Airlines* and*** China Southern Airlines1 Hayarden Street, Airport City No. 278 Airport RoadP.O. Box 271 Ben Gurion Airport Guangzhou, GuangdongTel Aviv, 510405Israel People's Republic of China70100

Cimber Air A/SCameroon Airlines Lufthavnsvej 23, av. du Général de Gaulle Sonderborg 6400B.P. 4092 DenmarkDouala,Cameroon Cirrus Airlines*

Flughafen SaarbrueckenCargojet Airways Ltd.* and*** Saarbruecken, Saarland350 Britannia Road East Units 5&6 66131Mississauga, Ontario L4Z 1X9 GermanyCanada



CityJet* dba Luftfahrtgesellschaft mbH*Swords Business campus, Balheary Road, Swords Terminal 1, Modul A,Dublin, Co. Dublin Terminalstrasse West, Munich AirportIreland Munich,

GermanyComair Limited* 853561 Marignane Drive, Cnr. Atlas RoadBonaero Park, 1619 Delta Air LinesRepublic of South Africa P.O. Box 20706

Atlanta,Compagnie Aérienne Corse Mediterranée* Georgia 30320-6001Aeroport de Campo Dell' Oro USAB.P. 505Ajaccio Cedex 2, Denim Air*Corsica 20186 Luchthavenweg 31France Eindhoven,

The NetherlandsContinental Airlines* 56571600 Smith Street Houston,Texas 77002 DHL Air Ltd.** and***USA Cargo West East Midlands Airport

Derby, DE74 2TRContinental Micronesia* United KingdomP.O. Box 8778Tamuning, 96931 DHL International E.C.* and***Guam Bahrain International Airport

P.O. Box 5741COPA Manama,Avenida Justo Arosemena y Calle 39, BahrainEdificio Copa AirlinesP.O. Box 1572 DragonairPanama, 1 L4 Dragonair House11 Tung Fai Road–Hong KongPanama International Airport

Lautau, Hong Kong (SAR)Corsair* People's Republic of China2 avenue Charles LindberghRugis Cedex, F-94636 EgyptairFrance Cairo International Airport

P.O. Box 11776Croatia Airlines Cairo,Savska Cesta 41 EgyptZagreb, 10000Croatia EL AL

Ben-Gurion International AirportCubana P.O. Box 41Calle 23 No. 64, La Rampa, Vedado Tel Aviv, 70100Ciudad de La Habana, 10400 IsraelRepublic of Cuba

Emirates*Cyprus Airways P.O. Box 68621 Alkeou Street Dubai,P.O. Box 21903 United Arab EmiratesNicosia, 1514Cyprus Estonian Air

13 Lennujaama StreetCzech Airlines Tallinn, 11101Praha 6, Letiste Ruzyne EstoniaPrague, 16008Czech Republic Ethiopian Airlines

Bole International AirportP.O. Box 1755Addis Ababa,Ethiopia



Etihad Airways* Hahn AirNew Airport Road An der Trift 65Abu Dhabi, 35566 Dreieich,United Arab Emirates D-63303

GermanyEuropean Air Express* and***Flughafenstrasse 81 Hainan Airlines*Mönchengladbach, Haihang Development Building 29 Haixiu RoadD-41066 Haikou,Germany Hainan 570206

People's Republic of ChinaEuropean Air Transport*Building 4–5, Brussels National Airport Hapag Lloyd*Zaventem, B-1930 Flughafenstrasse, 10Belgium Langenhagen, 30855

GermanyEurowings*Flugplatz 21 Hellas Jet*Dortmund, D-44319 91 Michalakopoulou StreetGermany Athens, 11528

GreeceEVA Air376, Hsin-Nan Rd., Sec. 1 Hemus Air*Luchu, Taoyuan Hsien 1 Brusels' Blvd., Sofia AirportTaiwan, 338 1540 Sofia,Chinese Taipei Bulgaria

Federal Express*** IBERIA3620 Hacks Cross Road Velázquez, 130Building B, 3rd Floor Memphis, Madrid, E-28006Tennessee SpainUSA38125 Icelandair

Reykjavík AirportFinnair Reykjavík, 101Tietotie 11A Helsinki-Vantaa Airport IcelandP.O. Box 15Vantaa, 01053 FINNAIR Indian AirlinesFinland Airlines House, 113 Gurdwara Rakabganj Road

New Delhi,flybe.British European* IndiaJack Walker House Exeter International Airport 110001Exeter, DevonUnited Kingdom Inter Air*EX5 2HL Ground Floor, Finance House, Bruma Lake Office Park

Private Bag 8Garuda P O Jan Smuts Airport,3rd Floor, Management Building, Garuda Maintenance GautengFacility Soekarno-Hatta Airport, Republic of South AfricaP.O. Box 1303 1627Cengkareng, Banten BUSH 19130Indonesia Iran Air

Iran Air Head Office Bldg., Mehrabad AirportGB Airways P.O. Box 13185-775The Beehive, Beehive Ring Road Teheran, 13587Gatwick Airport, Islamic Republic of IranWest Sussex RH6 0LAUnited Kingdom Iran Aseman Airlines*

Mehrabad AirportGulf Air P.O. Box 13145-1476opposite Bahrain International Airport, Muharraq Tehran, 13874P.O. Box 138 Islamic Republic of IranManama,Bahrain



Iraqi Airways* Kuwait AirwaysSaddam International Airport Kuwait International AirportBaghdad, P.O. Box 394Iraq Safat, 13004

KuwaitIsrair*23 Ben Yehuda St. LAB*P.O. Box 26444 Av. Kyllmann No. 0-1691, Aeropuerto Jorge WilstermannTel Aviv, 63806 P.O. Box 132Israel Cochabamba,

BoliviaJALways Co. Ltd.*JAL Building 18F, 4–11 Higashi-Shinagawa 2 chome LACSA*Shinagawa, La Uruca, Diagonal a la Compañia La PozueloTokyo 140-8647 P.O. Box 1531-1000Japan Jan José, San José

1531-1000Japan Airlines International Co., Ltd. Costa RicaJAL Building 2-4-11 Higashi-ShinagawaShinagawa-ku, Tokyo 140-8637 LAMJapan Alameda do Aeropuerto de Mavalane–Avenida de Angola

P.O. Box 2060Jat Airways Maputo, MaputoBulevar Umetnosti 16 MoçambiqueNovi Beograd, Serbia & Montenegro YU-11070Serbia and Montenegro Lan Airlines S.A.

Americo Vespucio 901, RencaJet Airways* P.O. Box 147-D41/42 Maker Chambers III Nariman Point Santiago,Mumbai, ChileMaharashtra 400 021India Lan Chile Cargo* and***

6500 NW 22 St., 4th FloorJordan Aviation Miami, Florida 3312255 King Faisal Ben Saoud USAAmman 11192Jordan Lan Perú*

Avenida Los Incas 172 5to PisoKenya Airways San Isidro Lima,Airport North Road, Embakasi PeruP.O. Box 19002Nairobi, LanEcuador*Kenya Avenida Amazonas y Pasaje Guayas, E3-1310051 Quito,

EcuadorKish Air*No. 21, Ekbatan Main Boulevard Lauda AirTehran, 1398 WTC AirportIslamic Republic of Iran P.O. Box 56

Vienna, SchwechetKitty Hawk* and*** Austria 1300P.O. Box 612787DFW Airport, Texas 75261 Libyan Arab AirlinesUSA Haiti Street

P.O. Box 2555KLM Tripoli,Amsterdamseweg 55 Socialist People's Libyan Arab JamahiriyaP.O. Box 7700Amstelveen, NL-1182GP Líneas Aéreas Azteca S.A. de C.V.* and**The Netherlands Zona de Hangares “C” No. 27 Col. Aviación General,

México City D.F. 15620Korean Air Mexico1370 Gong Hang-dong, Gangseo-guSeoul, 157–712Republic of Korea



Lithuanian Airlines MEAA. Gustaicio 4 Beirut International AirportVilnius, 2038 P.O. Box 206Lithuania Beirut,

LebanonLOT Polish Airlines39, 17 Stycznia Str. MeridianaWarsaw, Aeroporto Costa Smeralda–Centro DirezionalePoland Olbia, (SS) 0702600-906 Italy

LTU* MexicanaFlughafen, Halle 8 Mexicana Building, Xola 535, Piso 30, Col. Del ValleDüsseldorf, D-40474 P.O. Box 12-813Germany Mexico City, D.F. 03100

MexicoLufthansaVon-Gablenz-Strasse 2–6 MIATCologne, North Rhine-Westphalia Buyant Ukhaa Airport, MIAT BuildingGermany P.O. Box 45D-50664 Ulaanbaatar,

210034Lufthansa Cargo*** MongoliaLanger Kornweg 34iP.O. Box 1227 Montenegro AirlinesKelsterbach, D-65441 Beogradska 10Germany Podgorica, Montenegro 81000

Serbia and MontenegroLufthansa CityLine* and**Heinrich-Steinmann-Strasse Nationwide Airlines*Köln, D-51147 P.O. Box 422Germany Lanseria, 1748

Republic of South AfricaLuxairAéroport de Luxembourg Nippon Cargo Airlines (NCA)***Luxembourg, L-2987 Shiodome City Centre 8F 5-2, Higashi-ShinbashiGrand Duchy of Luxembourg 1-chome

Tokyo, Minato-ku 105-7108Mahan Air* JapanMahan Tower, Azadeghan St. Karaj Highway,P.O. Box: 14515/411 Northwest AirlinesTehran, 1481655761 2700 Lone Oak PkwyIslamic Republic of Iran Dept A1040

Eagan,Malaysia Airlines Minnesota 55121-153433rd Floor, MAS Building, Jalan Sultan Ismail USAG.P.O. Box 10513Kuala Lumpur, Federal Territory 50250 Olympic Airlines S.A.Malaysia Athens International Airport, Bldg. 975th km

SPATA-LOUTSA Ave.MALEV SPATA, 19019Könyves Kálmán krt. 12–14 GreeceBudapest IX,Hungary H-1097 Oman Air

Seeb International AirportMalmö Aviation* P.O. Box 58P.O. Box 37 Muscat, 111Mäster Johansgatan 17 Malmö, SE-201 20 OmanSweden

MAT–Macedonian AirlinesVasil Glavinov 3Skopje, 1000Macedonia (FYROM)



Onur Air Royal BruneiTasimacilik A.S dba RBA Plaza, Jalan Sultan Bandar Seri Begawan,Senlik Mah Negara BruneiCatal Sok No. 3 Darussalam BS8811Istanbul 34153 Brunei DarussalamFloryaTurkey Royal Jordanian

Housing Bank Commercial CenterPAL P.O. Box 302PAL Center, Legazpi Street, Legazpi Village Amman, 11118Box 1344 C.P.O. Makati JordanMakati City, 0750Philippines Rwandair Express*

Centenary Building (Caritas), 2nd FloorPalestinian Airlines* Kigali,Jamal Abdelnasser St. RwandaP.O. Box 4043Gaza City, SA Airlink* and***Gaza Strip Palestine Centenary Building (Caritas), 2nd Floor,

P.O. Box 7275Pegasus Airlines Kigali,Hava Tasimaciligi RwandaBavin Eksprevyolu No. 2Istanbul 34303 SAAHalkali South African Airways TowersTurkey P.O. Box 7778

Johannesburg,PGA-Portugália Airlines Transvaal 2000Ave. Almirante Gago Coutinho, 88 Republic of South AfricaLisbon, 1700-031Portugal Safair* and**

Bonaero Drive, Bonaero Park 1619PIA P.O. Box 938 Kempton Park, Gauteng 1620PIA Building, Quaid-E-Azam International Airport Republic of South AfricaKarachi, 75200Pakistan Sahara Airlines Ltd.

3rd FloorPLUNA 28 Barakhamba RoadMiraflores 1445 New DelhiP.O. Box 507 Montevideo, IndiaMontevideo 11500 110001Uruguay

SASPrecision Air Services Ltd. SAS Head Office, Frösundaviks Allé 1Quality Plaza Stockholm,Nyerere Road Solna S-195 87Dar es Salaam P.O. Box 70770 SwedenTanzania

SAS Braathens*Qantas Oksensšyveien 3Building A, Qantas Centre, 203 Coward Street P.O. Box 55Mascot, N.S.W. 2020 Fornebu,Australia Norway

N-1330Qatar AirwaysQatar Airways Tower Airport Road SATA Air Açores* and**P.O. Box 22550–Doha, Avenida Infante D. Henrique, 55–2 Piso Ponta Delgada,Qatar Açores,

San Miguel 9504-528Royal Air Maroc PortugalAéroport de Casa-AnfaCasablanca,Morocco



Saudi Arabian Airlines Solomon Airlines*P.O. Box 620 Mendana AvenueJeddah, 21231 Kingdom of Saudi Arabian P.O. Box 23

Honiara,Shandong Airlines Co., Ltd.* and** Guadalcanal Solomon Islands9/F Shanhang Building No. 5746 Er Huan Dong RoadJinan, Spanair*Shandong Province People's Aeropuerto Palma de MallorcaRepublic of China P.O. Box 50086250014 Palma de Mallorca,

Baleares 07000Shanghai Airlines Spain212 Jiangning RoadShanghai, SriLankanPeople's Republic of China 200041 People's Republic of #22-01, East Tower, World Trade Centre, EchelonChina Square

P.O. Box 670,Shenzhen Airlines Co. Ltd.* and** Colombo 01Bao'an International Airport Sri LankaShenzhen,People's Republic of China Sudan Airways

S.D.C. Building, St-15, New ExtensionSIA Cargo P.O. Box 25330 Airline Road Khartoum,05-J SATS Airfreight Terminal 5 SudanSingapore,Singapore Surinam Airways*819830 Coppenamestraat 136

P.O. Box 2029Siberia Airlines Paramaribo,Ob-4 Novosibirsk Region Republic of SurinameRussian Federation633104 SWISS

P.O. BoxSichuan Airlines Co. Ltd. Basel, 4002Cheng Du Shuang Liu Int'l Airport SwitzerlandCheng Du 610202China (People's Republic of) Syrianair

Youssef Al-Azmeh SquareSilkair* P.O. Box 417SIA Superhub, Airfreight Terminal 5 Damascus,5th Storey, Core L, 30 Airline Road Syrian Arab RepublicSingapore,Singapore TACA819830 Edificio Caribe 2 Piso

Colonia EscalónSingapore Airlines Cargo* and*** San Salvador,05-J SATS Airfreight Terminal 5 El Salvador30 Airline Road, 819830Singapore TAL (Tassili Airlines)

Route de Sidi Moussa Case Postale 319Skyways* Dar El Beida,Linköpings Flygplats Alger 16000P.O. Box 1537 AlgeriaLinköping, S-581 15Sweden TAM Linhas Aéreas*

Av. Jurandir, No. 856, Lote 4 Jardim CeciSN Brussels Airlines São Paulo, SPCorporate Village Da Vincilaan 9, Brazil CEP 04072-000P.O. Box 4.1Zaventem, B-1930Belgium



TAM–Transportes Aéreos del Mercosur Sociedad Ukraine International Airlines*Anónima* 63 A, B. Khmelnytskoho St.Hangar TAM Kiev,Aeropuerto Internacional “Silvio Pettirossi” UkraineAsuncion, 01054Paraguay

United AirlinesTAP–Air Portugal 1200 East Algonquin Rd., Elk Grove TownshipAeroporto de Lisboa, Building 27, 10th Floor Chicago, Illinois 60007P.O. Box 50194 USALisbon,Portugal UPS Airlines* and***1704-801 1400 North Hurstbourne Parkway

Louisville, Kentucky 40223TAROM S.A. USABucuresti, Soseaua, Bucuresti-Ploiesti KM 16.5P.O. Box I-21 US Airways, Inc.*Bucuresti, 75910 2345 Crystal Drive, Crystal Park 4 Arlington,Romania Virginia 22227

USAThai Airways89 Vibhavadi Rangsit Road Varig Log* and** and***P.O. Box 1075 Rua Fidência Ramos, No. 223Bangkok, 10900 14° andar, Vila OlímpicaThailand São Paulo, 04551-010

BrazilTHYHQ, Genel Müdürlügü, Atatürk Havalimani Vietnam AirlinesYesilköy-Istanbul, 34 149 200 Ngugyen San St.Turkey Long Bien District

VietnamTNT Airways S.A.* and***Rue de l'Aéroport 58 Virgin Atlantic*Aeroport de Liège Crawley Business Quarter, Manor Royal Crawley,Grace-Hollogne, 4460 West Sussex RH10 9NUBelgium United Kingdom

Transaero Virgin Nigeria Airways Ltd.2 Smolensky Per, 3/4 2nd/3rd Floor The Ark TowersMoscow, 121099 Plot 17 Ligali Ayorinde StreetRussian Federation Victoria Island

NigeriaTransAsia Airways Corp.* 736019F, No. 139, Cheng-Chou Road, 103Chinese Taipei Vladivostok Air

41 Portovaya St. Artyom,Transportes Aéreos del Mercosur Sociedad Anónima Primorski Region 692756(TAM) Russian FederationHanagar TAM/ARPAAeropuerto Internacional “Silvio Pettirossi” Volare Airlines*Asuncion, Via Carlo No. 3Paraguay Gallarate (Varese),

ItalyTunis Air 21013Boulevard du 7 Novembre 1987Route de L'Aeroport, Tunis-Carthage Volga-Dnepr Airlines*Tunis, 2035 Karbysheva, 14Tunisia Ulyanovsk, 432072

Russian Federation



Wideroe*Eyvind Lyches Vei 10P.O. Box 312Sandvika, N-1301Norway

Xiamen Airlines*22 Dailiao Road Xiamen,Fujian 361006People's Republic of China

YemeniaYemenia Head Office Bldg., Airport Rd.P.O. Box 1183Sana'a,Republic of Yemen

Zambian Airways* and**Lusaka International AirportP.O. Box 310277Lusaka,Zambia


IATA MEMBER AIRLINES APPOINTING BY GENERAL CONCURRENCEThe following Members have deposited a Statement of General Concurrence with the Agency Administrator for theappointment of Agents pursuant to the provisions of Resolutions 801, 805 and 807, Section 2, Subparagraph 2.4.1.1(a),Resolution 803, Section 1, Subparagraph 1.4.1.1, and Resolutions 809 and 813, Section 3, Subparagraph 3.4.1.1.

The Chart shows three columns indicating by an ‘x’ whether such appointment by general concurrence applies to Agentssituated in Area 1, 2 or 3 and the European Air Cargo Programme (EACP). Where such appointment for an area is limitedto or excludes a certain geographical area a note is shown instead of an ‘x’.

In order to act as an appointed Agent for Members not listed below, or not listed for a particular area or in countries orgeographical areas not covered by the general concurrence, an Agent must hold a valid Certificate of Appointment.

EACP Area 1 Area 2 Area 3ADRIA AIRWAYS XAER LINGUS (EI) X X XAEROLINEAS ARGENTINAS (AR) X X X XAEROMEXICO (AM) XAIR ALGERIE (AH) 9AIR CANADA (AC) X 1 5 XAIR FRANCE (AF) X X X XAIR—INDIA (AI) 1 16 XAIR MALAWI (QM) XAIR MALTA P.L.C. (KM) X X 24AIR MAURITIUS (MK) XAIR NEW ZEALAND (NZ) X XAIR NIUGINI (PX) X X XAIR PACIFIC (FJ) XAIR VANUATU (NF) XAIR ZIMBABWE (UM) X XALASKA AIRLINES (AS) 1ALITALIA S.P.A. (AZ) X X X XALL NIPPON AIRWAYS (NH) X 8 X XAMERICAN AIRLINES (AA) X X X XANGOLA AIRLINES (DT) 13AUSTRIAN AIRLINES (OS) X X X XAVIANCA (AV) 6 XBRITISH AIRWAYS (BA) X X X XBWIA WEST INDIES AIRWAYS LTD XCARGOLUX AIRLINES INT SA XCATHAY PACIFIC (CX) X X X XCONTINENTAL AIRLINES (CO) X X XCUBANA (CU) X X XCYPRUS AIRWAYS (CY) X XCZECH AIRLINES (OK) X X X XDELTA AIR LINES (DL) X X XDRAGONAIR (KA) XEGYPTAIR (MS) X 20 XEL AL (LY) X X XEMIRATES (EK) X X X XETHIOPIAN AIRLINES (ET) X XFEDERAL EXPRESS (FX) X X XFINNAIR (AY) X X X X



EACP Area 1 Area 2 Area 3GARUDA (GA) X X XGHANA AIRWAYS (GH) X XGULF AIR (GF) XIBERIA (IB) X X XICELANDAIR (FI) XIRAN AIR (IR) X XJAPAN AIRLINES (JL) X X X XJAT AIRWAYS X X X XKENYA AIRWAYS (KQ) 16 XKLM—KLM ROYAL DUTCH AIRLINES (KL) X X X XKOREAN AIR (KE) X 1 31 24KUWAIT AIRWAYS (KU) X 14 XLACSA—LÍNEAS AÉREAS COSTARRICENSES S.A. (LR) 3, 7LAN CHILE CARGO (UC) XLAN CHILE SA XLIBYAN ARAB AIRLINES (LN) 14LOT—POLISH AIRLINES (LO) X X XLTU—LTU INTERNATIONAL AIRWAYS (LT) XLUFTHANSA CARGO (LH) X X X XLUXAIR (LG) XMALAYSIA AIRLINES (MH) XMALEV—HUNGARIAN AIRLINES PUBLIC LTD. CO. (MA) 19MEA—MIDDLE EAST AIRLINES AIRLIBAN S.A. (ME) X X 14 XNIPPON CARGO AIRLINES (KZ) X X XNORTHWEST AIRLINES (NW) X X XOLYMPIC AIRLINES X X XPAL—PHILIPPINE AIRLINES INC. (PR) 1 11 XPIA—PAKISTAN INTERNATIONAL AIRLINES CORP. (PK) X 17 XQANTAS (QF) 33 X X XROYAL JORDANIAN (RJ) X 9 XSAA—SOUTH AFRICAN AIRWAYS (SA) X X XSAS—SCANDINAVIAN AIRLINES SYSTEMS (SK) X X X XSHANGHAI AIRLINES CO. LTD. XSIA—SINGAPORE AIRLINES LTD. (SQ) X X XSINGAPORE AIRLINES CARGO (SQ) X X X XSOLOMON AIRLINES (IE) XSRILANKAN (UL) X XSWISS (LX) X XSYRIANAIR (RB) 15TAP—AIR PORTUGAL (TP) X X XTHAI AIRWAYS (TG) X 32THY—TURKISH AIRLINES INC. (TK) X XT.M.A.—TRANS MEDITERRANEAN AIRWAYS S.A.L. (TL) X 14 XUNITED AIRLINES (UA) X 1 X XWIDEROE (WF) 29


IATA Member Airlines Appointing by General Concurrence

EXPLANATION OF NOTES:1) Canada only.2) Caribbean only.3) Mexico only.4) South America only.5) United Kingdom only.6) Except Colombia.7) Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama only.8) Except Canada.9) Except Israel.10) Intentionally omitted.11) Limited to the following countries: Austria, Belgium, Denmark, France, Germany, Greece, Italy, Malta, Netherlands,

Norway, Portugal, Spain, Sweden, Switzerland, Turkey and the United Kingdom.12) Note not currently in use.13) Except Israel and South Africa.14) Except Israel and Zimbabwe.15) Limited to Europe and the following countries: Bahrain, Egypt, Kuwait, Lebanon, Malawi, Oman, Qatar, Saudi Arabia,

Tunisia, United Arab Emirates and Zambia.16) Except South Africa and Zimbabwe.17) Except Held Territories, Israel, South Africa and Zimbabwe.18) Intentionally left blank.19) Netherlands only.20) Except Gaza, Held Territories, Israel, South Africa (incl. South West Africa/Namibia) and Zimbabwe.21) Intentionally left blank.22) Limited to Australia, Fiji, Hong-Kong, Japan, Korea, New Zealand and Taiwan.23) Intentionally left blank.24) Australia only.25) Intentionally left blank.26) Intentionally left blank.27) Intentionally left blank.28) Europe only.29) Scandinavia including Finland and Iceland.30) Intentionally left blank.31) Limited to Austria, France, Germany, Italy, Netherlands, Switzerland and United Kingdom.32) Except Cook Islands, Fiji, Macau and Papua New Guinea.33) only for France, Germany, Spain and United Kingdom.


CARGO, which is equivalent to the term ‘goods’, meansGLOSSARY OF COMMONLY USED AIRany property carried or to be carried in an aircraft, otherTRAFFIC TERMS than mail or other property carried under the terms of aninternational postal convention, baggage or property ofACCESSORIES, COMMODITY, in respect to specificthe carrier; provided that baggage moving under an Aircommodity rates, means additional objects which are notWaybill is cargo.essential to the normal use of a commodity or are not an

integral component thereof, but are intended for use with CARGO CHARGES CORRECTION ADVICEthe commodity. (CCA) means the document used for the notification of

changes to the transportation charges and/or to otherAIRLINE includes the air carrier issuing the Air Waybillcharges and/or the method of payment.and all other air carriers that carry or undertake to carry

the cargo under the Air Waybill or to perform any other CARGO, TRANSFER means cargo arriving at a point byservices related to such air carriage. one carrier and continuing its journey therefrom by

another carrier.AIRLINE, DELIVERING is the carrier who delivers theconsignement to the consignee or his agent. CARRIAGE, which is equivalent to the term ‘transpor-

tation’, means carriage of cargo by air, gratuitously or forAIRLINE, FIRST means the participating airline overhire.whose air routes the first section of carriage under the Air

Waybill is undertaken or performed. CARRIAGE, INTERLINE means the carriage over theroutes of two or more air carriers.AIRLINE, ISSUING is the airline whose Air Waybill is

issued. CARRIAGE, INTERNATIONAL means (except for thepurpose of the Warsaw Convention) carriage in which,AIRLINE, LAST means the participating airline overaccording to the contract of carriage, the place of depar-whose air routes the last section of carriage under the Airture and any place of landing are situated in more thanWaybill is undertaken or performed; or for the purposes ofone State. As used in this definition, the term ‘State’determining the responsibility for collecting charges col-includes all territory subject to the sovereignty, suzerainty,lect and disbursement amounts, the airline which deliversmandate, authority or trusteeship thereof.the consignment to the consignee whether or not that

airline has participated in the carriage. CHARGE means an amount to be paid for carriage ofcargo based on the applicable rate for such carriage; orAIRLINE, PARTICIPATING means an airline over whosean amount to be paid for special or incidental service inair routes one or more sections of carriage under the Airconnection with such carriage.Waybill is undertaken or performed.CHARGE, MINIMUM means the minimum amount whichAIRLINE, RECEIVING means a participating airline thatapplies for the transportation of the consignment.receives the consignment from a transferring airline at a

transfer point. CHARGE, VALUATION means a charge for carriage ofgoods, based on the declared value for carriage of suchAIRLINE, TRANSFERRING means a participating airlinegoods.that transfers the consignment to a receiving airline at a

transfer point. CHARGE, VOLUME means the charge for the carriage ofgoods based on the volume of such goods.AIR WAYBILL, means the document made out by or on

behalf of the shipper which evidences the contract CHARGE, WEIGHT means the charge for carriage ofbetween the shipper and carrier(s) for carriage of goods goods based on the weights of such goods.over routes of the carrier(s).

CHARGES COLLECT, which is equivalent to the termAIR WAYBILL, NEUTRAL is a standard Air Waybill ‘freight collect’ or ‘charges forward’, means the chargeswithout identification of issuing carrier in any form. entered on the Air Waybill for collection from the

consignee.AIR WAYBILL, SUBSTITUTE means a temporary AirWaybill which contains only limited information because CHARGES, COMBINATION OF means an amount whichof the absence of the original Air Waybill, and is the is obtained by combining two or more charges.document issued to cover the forwarding of cargo in theabsence of the original Air Waybill. CHARGES, FORWARDING means charges paid or to be

paid for preliminary surface or air transportation to theASSEMBLY, CARGO means the separate reception of airport of departure by a surface or air transportationparcels or packages and the holding of them for later agency, not a carrier under the Air Waybill.dispatch as one consignment.

CHARGES, PREPAID means the charges entered on theBAGGAGE, UNACCOMPANIED means baggage shipped Air Waybill for payment by the shipper.as cargo.

CHARGES, REFORWARDING means charges paid or toBOOKING—see Reservation. be paid for subsequent surface or air transportation from



the airport of destination by a surface or air transportation than that of presenting such part or parts to customsagency, not a carrier under the Air Waybill. authorities at the specific request of such authorities.

COMBINATION, RATE OR CHARGE means the estab- EMBARGO means the refusal by an airline for a limitedlishment of a rate or charge by addition of sectional rates period, to accept for transportation over any route oror charges. segment thereof, and to or from any area, or point of

connecting airline, any commodity, type or class of cargoCONDITIONS OF CARRIAGE means the terms and duly tendered.conditions established by a carrier in respect to itscarriage. FLIGHT NUMBER means the designation of a flight.

CONDITIONS OF CONTRACT means the terms and FRENCH GOLD FRANCS means francs consisting ofconditions shown on the Air Waybill. 651/2 milligrams of gold with fineness of nine hundred

thousandths.CONNECTING CARRIER means a carrier to whoseservice the cargo is to be transferred for onward con- MISCELLANEOUS CHARGES ORDER (MCO) means anecting transportation. document issued by a carrier or its agent in conjunction

with a Passenger Ticket and Baggage Check and whichCONSIGNEE means the person whose name appears on may be used only for payment of Baggages Shipped asthe Air Waybill as the party to whom the goods are to be Cargo.delivered by the carrier.

PARTS, COMMODITY, in respect to specific commodityCONSIGNMENT, which is equivalent to the term ‘ship- rates, means objects which are essential to the normalment’, means one or more pieces of goods accepted by use of a commodity or are in an integral componentthe carrier from one shipper at one time and at one thereof, but not including supplies.address, receipted for in one lot and moving on one AirWaybill to one consignee at one destination address. PRORATE (here used as a noun) means a portion of a

joint rate or charge obtained by proration.CONSIGNMENT, MIXED means a consignment of differ-ent commodities, articles or goods, whether packed or PRORATION means division of a joint rate or chargetied together or contained in separate packages and for between the carriers concerned on an agreed basis.which different rating applies.

PRORATION, MILEAGE means proration on the basis ofCONSIGNMENT NOTE, AIR—See Air Waybill. the respective local mileages.

CONSIGNOR, which is equivalent to the term ‘shipper’, PRORATION, RATE means proration on the basis of themeans the person whose name appears on the Air respective local rates.Waybill as the party contracting with the carrier(s) for

QUANTITY DISCOUNT means a percentage reduction ofcarriage of goods.a rate based on quantity.

CONSOLIDATED CONSIGNMENT means a consignmentRATE means the amount charged by the carrier(s) for theof multi-packages which has been originated by morecarriage of a unit of goods and is the current rate whichthan one person each of whom has made an agreementthe carrier, in the publication it normally uses to publishfor carriage by air with another person other than arates, holds out to the public or the appropriate segmentscheduled air carrier.of the public, as being applicable for carriage of a unit of

CUSTOMS CLEARANCE AGENT means a customs weight (or volume) and/or value of goods.broker or other agent of the consignee designated to

RATE, CLASS means a rate applicable to a specificallyperform customs clearance services for the consignee.designated class of goods.

DAYS means full calendar days, including Sundays andRATE, CONSTRUCTED means a rate, other than alegal holidays.specified rate.

DECLARED VALUE FOR CARRIAGE means the value ofRATE, GENERAL CARGO (GCR) means a rate for thegoods declared to the carrier by the shipper for thecarriage of cargo other than a class rate or specificpurposes of determining charges or of establishing thecommodity rate.limit of the carrier's liability for loss, damage or delay.

RATE, JOINT means a rate which applies for carriageDEMURRAGE means a variable fee charged to carriersover the lines of two or more carriers and which isand/or customers for the use of carrier owned ULDspublished as a single amount.beyond the free time alltoment.

RATE, LOCAL which is equivalent to the term ‘On-lineDESTINATION means the ultimate stopping placerate’, means a rate which applies for carriage over theaccording to the contract of carriage.lines of a single carrier.

DISASSEMBLY, CARGO means the separation of one orRATE, NORMAL means the specified general cargo ratemore of the component parts of a consignment (fromwithout quantity discount.other parts of such consignment) for any purpose other


Glossary of Commonly Used Air Traffic Terms

RATE, PROPORTIONAL means a rate which is used in TARIFF means the published rates, charges and relatedcombination with other rates to establish a through rate. rules.

RATE, PUBLISHED means a rate, the amount of which is TRANSFER means movement of cargo from one carrierspecifically set forth in the publication the carrier normally to another against a transfer manifest.uses to establish such rates.

TRANSFER MANIFEST means the document executedRATE, QUANTITY means the unit rate which is lower by the transferring carrier upon transfer of interline cargothan the normal rate and applies to shipments meeting and endorsed by the receiving carrier as a receipt for thespecific weight requirements. consignment transferred.

RATE, SECTIONAL means the rate established and used TRANSSHIPMENT means the unloading of cargo fromby a scheduled air carrier(s) (including any local or joint one flight and loading on to another for on carriage.rate) for a section of a through route.

TRANSIT means an en route stopping place where cargoRATE, SPECIFIC COMMODITY (SCR) means a rate remains on board.applicable to carriage of specifically designated commodi-

TRANSPORTATION—see Carriage.ties.

UNIT LOAD DEVICE (ULD) means aircraft container orRATE, SPECIFIED means a rate specifically set forth inpallet.an IATA Cargo Tariff Coordinating Conference Resol-

ution.VALUABLE CARGO—definition is in accordance withResolution 012.RATE, THROUGH means the total rate from point of

departure to point of destination.

RATES, COMBINATION OF means an amount which isobtained by combining two or more rates.

REPORT, IRREGULARITY (IRP) means the documentwhich is equivalent to the term Notice of Non-Delivery.

REROUTING is the route to be followed as altered fromthat originally specified in the Air Waybill.

RESERVATION, which is equivalent to the term ‘booking’,means the allotment in advance of space or weightcapacity of goods.

ROUTE, THROUGH means the total route from point ofdeparture to point of destination.

ROUTING is the route to be followed as originallyspecified in the Air Waybill.

RULES means the general terms and conditions of car-riage.

SALE means the issuance or the completion of an AirWaybill or other transportation document.

SERVICE, DELIVERY means the carriage of inboundconsignments from the airport of destination to theaddress of the consignee or that of his designated agentor to the custody of the appropriate Government agencywhen required.

SERVICE, PICKUP means the carriage of outboundconsignments from the point of pickup to the airport ofdeparture.

SHIPMENT—See Consignment.

SHIPPER—See Consignor.

SPECIAL DRAWING RIGHT (SDR), a reserve asset usedas a unit of account, as defined by the InternationalMonetary Fund (IMF).


ALPHABETICAL INDEX

Resolutions and SectionsSubject matter or Page Reference

Address (Changes of) ............................................................................................................ 809(5)Agency Administrator .............................................................................................................. 829Agency Agreement—see AgreementAgency Commissioner ........................................................................................................... 811dAgency Fees .......................................................................................................................... 809(11)Agency List ............................................................................................................................. 809(12)Agreement—Cargo Agency ................................................................................................... 801a(II)Air Waybill .............................................................................................................................. 600aApplication

—of Changes in Rates ....................................................................................................... 049aArbitration ............................................................................................................................... 809(11)Automation (Air Cargo) .......................................................................................................... page xxvi

Bar Coded Label .................................................................................................................... 606Bar Codes .............................................................................................................................. RP 1600t

Cargo—Agency Rules .................................................................................................................. 809—Interchange Message Procedures .................................................................................. 670—Label ............................................................................................................................... 606—Low Density .................................................................................................................... 502—Mechanics of the IATA Agency Programme ................................................................... page xi—Office (IATA), numeric code ........................................................................................... 821

Cargo Accounts Settlement System (CASS)—Cargo Accounts Settlement System (CASS) .................................................................. 851—Cargo Accounts Settlement System (CASS) Participation Rules—for IFACP

Forwarders .............................................................................................................................. 851r—CASS Consultative Council (CCC) ................................................................................. 851f—Charges Collectable at Destination ................................................................................ 853—Conduct of Review by Agency Commissioner................................................................. 811e—Conduct of Review by Agency Commissioner for IFACP countries/regions ................... 811ee—Outline of the CASS ........................................................................................................ page xxxiv—Reporting, Billing, Remittances and Collections under CASS-Export ............................ 801r(2)

Cargo Sales Invoice ............................................................................................................... 801, Att. ‘B’Changes

—of Ownership, Legal Status, Name, Address .................................................................. 809(5)—to Cargo Interchange Message Procedures (CARGO-IMP) ........................................... 671—to Transportation Charges .............................................................................................. 612—within an Agency requiring IATA approval ...................................................................... page xxi

Charges—for Disbursements ........................................................................................................... 509—for Preparation of Air Waybill .......................................................................................... 512c

Commissioner—see Agency CommissionerConsignments

—Intended Consolidated, Security Measures for ............................................................... 833a—The Consignment ............................................................................................................ 600—Ready for Carriage .......................................................................................................... 833

Criteria for Agents .................................................................................................................. 809

Dangerous Goods Regulations .............................................................................................. 618—Outline of the Dangerous Goods Regulations ................................................................ page xxx

Default .................................................................................................................................... 801r(1)Default under CASS-Export ................................................................................................... 801r(2)

—Consequences of Default ................................................................................................ 801r(3)



Resolutions and SectionsSubject matter or Page Reference

Definitions of Terms Used in Cargo Agency Conference Resolutions .................................. 823

Fees (Agency) ........................................................................................................................ 809(12)Financial Criteria ..................................................................................................................... page xviiiFinancial Securities ................................................................................................................ 817

General Concurrence (Statements) ....................................................................................... page 199Glossary, Commonly Used Air Traffic Terms ......................................................................... page 203Grace Periods Chart .............................................................................................................. 801r, Att. ‘D’

IATA Cargo Agency Programme, Mechanics of .................................................................... page xiIATA Logo, use of .................................................................................................................. page xxxviiIrregularities ............................................................................................................................ 801r(1)Irregularities under CASS-Export ........................................................................................... 801r(2)

Labels—Standards for Special Shipments ............................................................................ 607Live Animals Regulations ....................................................................................................... 620 & page xxxii

Membership List (IATA) ......................................................................................................... page 187

Non-Bar Coded Label ............................................................................................................ 606aNotice of Change ................................................................................................................... 801, Att. ‘A’ Appendix 1Numeric code, IATA Cargo Office .......................................................................................... 821

Ownership (Change of) .......................................................................................................... 809(5)

Perishable Cargo Manual ....................................................................................................... page xxxiiiProfessional Training (IATA/FIATA) ....................................................................................... page xxii

Qualifications for Agents ........................................................................................................ 809(2)

Ready for Carriage Consignments ......................................................................................... 833Reduced Fare Transportation for Candidates Attending Certain Approved IATA CargoTraining Courses or Examinations ......................................................................................... 883Reduced Fares for Cargo Agents .......................................................................................... 881Registration of IATA Cargo Agents ........................................................................................ 809(2)Review by Agency Commissioner ......................................................................................... 809e

Security (Air Cargo) ................................................................................................................ page xxiv—Measures for Intended Consolidated Consignments ...................................................... 833a

Simplifying the Business ........................................................................................................ page xiStatus (Change of) ................................................................................................................. 809(5)

Tie In Transferal Resolution & Airline General Concurrence ................................................. 849

Violation of Air Waybill Completion Procedures—Consequences ................................................................................................................ 831


IATA PUBLICATIONS OF PARTICULAR INTEREST TO CARGO AGENTS

AIRLINE CODING DIRECTORYWho could imagine running an airline without using codes? Codes are essential for airline operations…and they have tobe the correct ones. This publication is the official industry source for airline designators, location identifiers and three-digitairline numeric codes. The manual also includes ISO/IATA currency codes and lists contacts for: reservations departmentheads, control office addresses, emergency notification, ticketing time limits, minimum connecting time coordinators andairlines applying reconfirmation procedures. Published in English and available by annual subscription. Computer tapesare also available for Location Identifiers and Airline Codes.

AIR WAYBILL HANDBOOKThis is the official guide for the issuance of the air waybill. Prepared by an international group of airline experts, it explainsin detail how each entry should be recorded on the air waybill. The examples contained in the Handbook assist the readerin understanding the most complicated rating and routing conditions and illustrate how the requirements are entered onthe air waybill. Published annually in English only.

CARGO AGENT'S HANDBOOKSets out the Resolutions and other provisions which are of interest to IATA Cargo Agents in the exercise of their rightsand obligations as registered Agents, and contains information of practical value in their day-to-day work. The Handbooksare published in English, French and Spanish.

CARGO CLAIMS AND LOSS PREVENTION HANDBOOKFor the Airlines as well as Cargo Agents/Intermediaries Cargo claims normally result in upset customers, additional costsand wastage of resources. Although Cargo Claims can not be totally eliminated, with proper handling of Claims theresultant loss and inconvenience can be substantially reduced. Packed with practical information, this new Handbook is acomplete resource for Airlines, Forwarders and others who share an interest in cost-effective claims handling and lossprevention. The 2nd edition of this popular handbook will be published in October 2007.

CARGO INTERCHANGE MESSAGE PROCEDURES MANUAL (CARGO-IMP)Cargo automation between airlines and with customs can only work efficiently if it is based on universally agreed formatsand message procedures. Cargo-IMP is the official source for message specifications covering space allocation, airwaybill information, flight manifest, accounting, status, discrepancy, embargo and proposed airline-custom systems. It alsoincludes an encoding and decoding list of all approved codes and abbreviations including the location identifiers.Published annually in English only.

DANGEROUS GOODS REGULATIONSShipping dangerous goods by air has become a very important part of the air freight business. Because of the nature ofthese goods, however, special care must be taken not to harm passengers, staff and equipment. The IATA DangerousGoods Regulations contain all provisions mandated by ICAO and all rules universally agreed by airlines to correctlypackage and safely transport dangerous goods by air. Published annually in English, French, German, Spanish,Japanese, Russian and Chinese.

LIVE ANIMALS REGULATIONSThe public at large is concerned about animal welfare. Airlines, shippers and intermediaries involved in the air transport oflive animals have a vital interest in the animals reaching their final destination in good health. The IATA Live AnimalsRegulations describe the container to be used for carriage for each kind of animal and the precautionary measures to betaken during ground and air transportation. The Regulations also contain a comprehensive list of animals including thosewhich are considered endangered species. The Convention on International Trade in Endangered Species of Wild Faunaand Flora (CITES) and the Office International des Epizooties (OIE) have endorsed the IATA Regulations as guidelines forair transportation of animals. Published annually in English, French and Spanish.

https://www.iata.org/publications/store/pages/airline-coding-directory.aspx

https://www.iata.org/customer-portal/Pages/index.aspx

https://www.iata.org/publications/store/pages/cargo-claims-and-loss-prevention-handbook.aspx

https://www.iata.org/publications/store/pages/cargo-interchange-message-procedures-(cargo-imp).aspx

https://www.iata.org/publications/dgr/Pages/index.aspx

https://www.iata.org/publications/store/pages/live-animals-regulations.aspx

PERISHABLE CARGO MANUALThe IATA Perishable Cargo Manual is a reference guide for all parties involved in the packaging and handling ofperishables for air transportation. It provides the producers and shippers with an insight of the packaging and preparationrequirements that will help minimise damages and losses, and most important maintain the quality of products throughoutthe transportation chain. Published every two years in English only.

TO CONTACT IATA CARGO

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https://www.iata.org/publications/store/pages/perishable-cargo-regulations.aspx

http://www.iata.org/whatwedo/cargo/Pages/index.aspx

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