Just-in-Time (JIT)

Air Cargo Processing Tool

Air Cargo Industry @ SONGKRAN CHAIHAWONG, CATC 2013

JIT objectives

Kanban

Push & Pull Concept

Benchmarking

Definition :

• Just in time (JIT) is a production/ service strategy that strives to

improve a business return on investment by reducing in-process

inventory and associated carrying costs.

• To meet JIT objectives, the process relies on signals or KANBAN

are usually 'tickets' but can be simple visual signals.

• To achieve continuous improvement key areas of focus could be

flow, employee involvement and quality.

KANBAN is not the same with JIT ระบบคั�มบ�งก็คัอระบบก็ารใช้� บ�ตร ป้�าย หรอก็ระดานบ�นทึ�ก็สั้��น ๆ ในระบบก็าร

ให�บร�ก็าร แบบทึ�นเวลาพอด#

• Just-in-time (JIT) philosophy also can be applied to the production of services. We have already discussed some of the elements of the JIT system used .

• Service environments may benefit from JIT systems if their operations are repetitive, have reasonably high volumes, and deal with tangible items such as sandwiches, mail, checks, or bills. In other words, services must involve “manufacturing-like” operations.

Improve trailer-to-tractor ratios

Improves the accuracy and reliability of service

Decreasing response time

Optimization of asset

Reduce labor costs

Reduce the number of insurance claims

Customer satisfaction

น�ยามไทึย• Just in time (JIT) ก็ารจั�ดสั้&งหรอก็ารผล�ตแบบทึ�นเวลาพอด# โดยม#แนวคัวามคั�ดง&ายๆ

บนหล�ก็ก็ารทึ#)ว&า จัะไม&ม#ก็�จัก็รรมใดๆเก็�ดขึ้��นในระบบจันก็ว&าจัะม#คัวามต�องก็ารเก็�ดขึ้��น

• ด�งน��นก็ารบร�ก็ารจัะถู,ก็น-าเสั้นอก็ต&อเม)อม#คัวามต�องก็ารเก็�ดขึ้��น จัะม#แนวคั�ด แบบด�งเขึ้�า “

( Pull Concept )” โดยขึ้�อม,ลล,ก็คั�าทึ#)ป้ลายทึ&อสั้&งจัะถู,ก็แจั�งก็ล�บมาย�งผ,�ใช้�บร�ก็าร ทึ-าให�ผ,�ใช้�บร�ก็ารร, �คัวามต�องก็ารทึ#)เก็�ดขึ้��นจัร�ง และก็-าหนดเสั้�นทึางก็ารบร�ก็ารขึ้นสั้&งสั้�นคั�าตามคัวามต�องก็ารขึ้องล,ก็คั�า ไป้ย�งทึ#)ต� �งขึ้องล,ก็คั�า

• ในทึางตรงก็�นขึ้�าม แนวคั�ด แบบผล�ก็ออก็ “ ( Push Concept )” จัะหมายถู�งบร�ก็ารจัะได�ร�บก็ารผล�ตตามก็ารพยาก็รณ์/หรอก็ารคัาดก็ารณ์/ เก็#)ยวก็�บคัวามต�องก็ารขึ้องล,ก็คั�า โดยผ,�ให�บร�ก็าร / ล,ก็คั�าจัะเป้0นผ,�คัาดคัะแนก็ารให�บร�ก็าร แบบ 3/6/9/1 2 เดอน

• The focus of JIT systems is on improving the process; therefore some of the JIT concepts useful service providers. These concepts include the following:

1. Consistently high quality: Benchmarking, service design, and quality function deployment can be used successfully in service operations. Service employees can be taught the value of providing defect-free services.

Benchmarking is the process of comparing one's service processes and performance metrics to industry bests or best practices from other industries.Dimensions typically measured are QUALITY, TIME and COST.

Example : Benchmarking road freight transport

2. Uniform facility loads: Reservation systems and differential pricing are two ways in which service providers can level the loads on their facilities.

3. Standard work methods: In highly repetitive service operations great efficiencies cab be gained by analyzing work methods and standardization improvements for all employees to use. For example, UPS consistently monitors work methods and revises them as necessary to improve service.

“ งานทึ#)เป้0นมาตรฐาน LEAN TOOLSงานทึ#)เป้0น มาตรฐาน (Standard Work)

คัอช้2ดว�ธี#ก็ารป้ฏิ�บ�ต�งานทึ#)ได�ร�บก็ารเหนพ�องก็�น”

Air Cargo Industry @ SONGKRAN CHAIHAWONG, CATC 2013

Example : Standard work methods

4. Close supplier ties: Volume services such as fast-food restaurants and mass merchandisers such as TNT Customer Service require close supplier contacts to ensure frequent, short lead time and high-quality shipments of supplier.

“คัวามสั้�มพ�นธี/ใก็ล�ช้�ดก็�บผ,�ใช้�บร�ก็าร สั้ามารถูน-า Tool ต&างๆเขึ้�ามาช้&วยในก็ารให�บร�ก็ารได� เช้&น ระบบ Real time Service , Tracking , GPS ,SMS ”

Responsibilities:

•To manage the ongoing daily administration of inbound duty clearance and invoice generation for collection of duty payment.•To ensure the parcel is released within the due date in order to meet the customer’s expectation and to achieve the set department target performance.•To handle customers for duty confirmation and customer profile which is under Credit, Deposit or Cash on Delivery (COD).•To ensure complete documents, duty confirmation for customs clearance and instructions are received from customer which include transshipment, hand over to broker, and return parcel to origin (RO) and ship spare shipment.•To update system with the appropriate shipment status.•To achieve the set department target for same day clearance confirmation.•To achieve the destination performance by monitoring and clearing the shipment before due date.•To monitor and ensure shipment are released to the customer as per commitment.•To prepare invoice and to call customer for duty, permit and confirmation.•To update shared folder for billing purposes.•To advise customer on customs requirement and procedures.

5. Flexible work force: The more customized the service, the greater is the need of multi-skilled work force.

“แรงงานแบบหลายทึ�ก็ษะพน�ก็งานทึ#)ถู,ก็พ�ฒนาให�ม#ทึ�ก็ษะทึ#)หลาก็หลาย สั้ามารถูทึ-างานได�มาก็ก็ว&าหน�)งอย&าง สั้ามารถูยดหย2&นได� ”

6. Automation: Automation can play a big role in providing just-in-time services.

7. Preventive maintenance(ก็ารบ-าร2งร�ก็ษาเช้�งป้�องก็�น) Services that are highly dependent on machinery can make good use of routine preventive maintenance.

8. Pull method of material flows: services operations where tangible items are processed.เป้0นว�ธี#ก็ารทึ#)ใช้�คัวามต�องก็ารขึ้องล,ก็คั�าเป้0นเคัร)องก็-าหนดป้ร�มาณ์ก็ารให�บร�ก็าร

Air Cargo Industry @ SONGKRAN CHAIHAWONG, CATC 2013