Caring TogetherEngaging with our Stakeholders

Background

“As a service user I am given little knowledge, information

and support…..”

Background

• Our responsibilities

• Why we are different– Eastern Cheshire Community HealthVoice– Public Engagement and Involvement

Early aims

• Improvement via experience

• Need to move from a service that does things to and for its patients to one where the service works with patients to support them with their health needs

Moving away from …

To …

• Feeling informed and creating different options with me

• Staff who listen and spend time with me• Being treated as a person, not a number• Being involved in my care and able to ask questions• Knowing what options are available to me• Efficient processes of a high standard

“Empowerment”

Why co-design?

• Personal experience a great motivator for change• Leads to a service that will deliver the quality of care

we aspire to• Shared vision to get the values and principals right to

keep people involved

Our early achievements

• Development of HealthVoice– Importance of integrated care– Genuine co-design

• Patient representatives on Care Model Design Groups• 3rd Sector representation• Development of Caring Together ‘Vision’ and ‘Values’• Created 4 Pillars of Care

– Empowered People– Community Provided Care– Local Specialist Care– Regional Specialist Care

Join the Conversation Campaign

• Production of infographic• Development of animated characters• Video animation • 10,000 leaflets• Surveys

We’ve been talking & listening to people …

• To help shape the implementation of our care model we’ve proactively been talking to:– People from all walks of life via on-street engagement– Mums and Dads at toddler groups– Young people at schools and colleges– Older isolated people through Age UK and housing

associations– Black and minority ethnic groups through Pathways CiC– People with mental health conditions through Cheshire

and Wirral Partnership

We’ve been talking about …

• Where to go to for advice and support• What additional help they feel they need• The way in which they use GP services• How they feel we could join up care• What hospital services they’ve used and where• Expectations around accessing hospital care• Personal experiences and ideas

So to date …

• 3 Stakeholder Panel events with participation from over 150 individuals

• Over 700 surveys completed• On street engagement in 15 locations• Web site visits 30,023 and 811 visitors• Twitter reach – 290 followers, 23,450 accounts and

74,677 impressions• Facebook – 59 fans, 10,763 views• YouTube – 1,597 views• Press clippings – 25, circ 331,876, value £58,600

Early key themes …• What matters to you most about health and social

care?

Early key themes …• What one change to you think could be made?

Public Engagement Activities

Next steps 4th Stakeholder

Panel

Analysis and Reporting

Public Facing 5 Year strategy document

End August 2014

Autumn/Winter 2014

Autumn 2014

Winter 2014