CARLISLE HOUSE SURGERY

NEWSLETTER 2013

Welcome to the Winter Edition of our newsletter. We wish all our

patients a Merry Christmas and Happy and Healthy New Year.

As you know the doctors, staff & patients of Carlisle House support

various charities and we greatly appreciate the support you give

from year to year.

This year Ann Singleton has made 3 beautiful Christmas cakes

which will be raffled for this year’s chosen local charity.

Raffle tickets are available at reception.

Keep Warm, Well and Safe this winter

Keeping Warm

Wear lots of layers and limit the time you spend outdoors

and remember to wrap up warm before you go out.

Keep active. Move around at least once an hour and

don’t sit down for long periods of time. Even light

exercise will help keep you warm.

Make sure your heating is working properly – if in doubt

get it checked out by a professional.

The recommended temperature for your main living

room is around 70f/21c, and the rest of the house should

be heated to at least 64f/18c

Draw your curtains at dusk to help keep the heat in.

Make sure that your heating isn’t obstructed by curtains

or furniture.

Keeping Well

Get the flu jab – ask your GP for details

Avoid any unnecessary trips – get repeat prescriptions in

advance and make sure your food cupboard is well

stocked.

Eat a healthy balanced diet and have at least one hot meal

a day.

Avoid the risk of the vomiting bug with good levels of

hygiene.

Prevent the spread of flu – catch it, bin it, kill it.

Review your medicines – if you are on medication, talk

to your GP or pharmacist about reviewing this to make

sure it is still appropriate.

If you do run out of your routine medications at the

weekend, please contact your regular chemist to see if

they can provide you with a temporary supply. Please

note that the Out of Hours service is not appropriate for

this.

Keep yourself healthy – stop smoking, drink less alcohol

and more water, eat healthily and try to keep active.

If you are struggling with money for food, your local

Foodbank can provide you with a voucher for 3 days

worth of food. To find out more call: 01202 669566

Keeping Safe.

In severe weather don’t go out unless it is necessary –

bins and library books can wait until the weather

improves.

Check local radio or call the Met Office Weather Desk

on 0870 900 0100 for up to date forecasts.

Do any vital jobs in advance of cold weather ie.collect

repeat prescriptions or medication

If you are driving, check the road conditions and travel

news before you set off.

If you do have to go out, wear appropriate clothing and

sensible footwear.

Get extra support – if you think you need extra help,

think about personal alarm pendants so you can get

support when you need it at home.

Dorset Fire and Rescue Service offer a FREE home

safety check – for more information call 01305 252600

We would like to thank all our patients for their

understanding and patience throughout the building work.

Installation of the new reception hatch has now been

completed to include a lowered disabled reception desk.

Screens have been installed behind the reception desk to

provide a greater level of patient confidentiality, building

upon the Carlisle House Surgery Patient Reference Group’s

2011/2012 report’s recommendations.

TEAM NEWS

In July we were joined by Dr Lucy Scott and Jackie joined

the reception team this September to cover Michele who is now on

maternity leave.

Carlisle House Surgery Patient Representative Group

Join our Patient Reference Group (PRG)

……..we would like to hear your views

The Practice would like to invite you to join our PRG and let us

know how you feel we are doing as a Practice.

We would like your opinion on the range and quality of the services

provided by the surgery. The PRG, together with the Practice, will

then agree which priority issues should be covered in our next local

Practice survey.

What will I have to do? The PRG is an email community – simply

register by providing us with your email address. We will then

contact you occasionally to obtain your views.

Request a form for reception or click on the link on our website. (Contact details will be kept securely; they will not be shared and only used

for PRG purposes.)

Surgery times:

Monday AM Drs Rogers, Guduru & Scott

PM Drs Nelms, Rogers & Guduru

Tuesday AM Drs Nelms, Crinion & Guduru

PM Drs Nelms, Crinion & Guduru

Wednesday AM Drs Nelms, Rogers & Guduru

PM Drs Nelms, Rogers, Guduru & Scott

Thursday AM Drs Nelms, Rogers & Crinion

PM Dr Rogers & Crinion

Friday AM Drs Nelms, Guduru & Scott

PM Drs Nelms, Guduru & Scott

Visit our web site to see the rest of our team and services

www.carlislehousesurgery.gpsurgery.net

EVENING SURGERIES

Did you know that Carlisle House Surgery is open longer on

Mondays and Tuesdays?

The evening surgeries are open from 6.30 pm – 8pm on Mondays

and Tuesdays.

These appointment slots may be of interest to those patients who

find it difficult to attend for day time appointments.

Please ask the receptionists about these booking options when

requesting an appointment.

ON-LINE SERVICES

We are now in the process of setting up on-line facilities to enable

patients to order their available repeat prescriptions and view, book,

cancel appointments online at a time convenient to them.

We hope to have this facility up and running by the end of the year.

To register for this service, you will need to complete a form and

provide personal identification at our Reception desk.

Check our surgery notice board and website for further updates.

MISSED APPOINTMENTS:

Between 01/01/2013 and 17/09/2013 996 appointments were not

attended by patients.

If you are unable to attend your appointment for any reason please

let us know as soon as possible. The appointment can then be

allocated to another patient.

For cancellations please telephone:

0844 477 3324 or 01202 280355

Thank you

SURGERY WEB SITE

Visit our Surgery web site to view the Practice services including

Clinic times, and information about our appointments, repeat

prescriptions, patient leaflets and lots of other useful information.

www.carlislehousesurgery.gpsurgery.net

TRIAGE EXPLAINED

We offer daytime appointments, evening appointments and

telephone consultations, but if you have an emergency that can’t

really wait then request Triage

TELEPHONE FOR TRIAGE:

Triage is a system to determine the priority of a patient’s

treatment based on the severity of their condition.

1. Telephone the reception and request Triage

2. A Doctor will telephone you and ask about your symptoms (it

is essential that you keep your telephone line free/answer

immediately)

3. A Doctor will assess and decide what to do to help you.

Will I get an appointment?

They may make an appointment that day, either with

themselves or another Doctor.

They may be able to give advice over the telephone and

book a follow up appointment for another day.

They may be able to reassure you that your symptons are

not serious and transfer you to reception to make a

routine appointment.

They may prepare a prescription for you.

LOCAL OUT OF HOURS SERVICE

NHS 111 is a new service that’s being introduced to

make it easier for you to access local NHS Healthcare Services.

When to use it:

You should use the NHS 111 service if you urgently need medical

help or advice but it is not a life-threatening situation.

Telephone 111 if:

You need medical help fast but it’s not a 999 emergency

You think you need to go to A&E or need another NHS urgent care

service

You don’t know who to call or if you don’t have a GP to call

You need health information or reassurance about what to do next For less urgent health needs contact your GP or local pharmacist in the usual way

For immediate, life-threatening emergencies continue to call 999

Accident and Emergency Departments and when to use them

What are A&E Departments?

A&E departments, sometimes called casualty or emergency

departments, are hospital units where the public can attend without

an appointment for accidents, emergencies and other very urgent

medical conditions which may require the facilities and expertise of

highly skilled hospital teams.

Examples where it is right and appropriate to attend

A&E without delay include:

Injuries from road traffic accidents

Serious falls

Major head injuries

Collapse

Severe breathing difficulty

Severe chest pain

Severe haemorrhage

Poisoning

Extensive burns

Examples of minor problems for which A&E attendance is not appropriate. Generally,

if the person is unwell, but alert and speaking without impaired consciousness or

severe breathing difficulty, then they do not need to attend:

Flu-like illnesses, coughs,earache,back ache and sore throats

Minor breathlessness or wheezing

Abdominal pain (unless extreme or associated with collapse)

Urinary difficulties (unless completely unable to pass water)

Vaginal bleeding (unless very heavy and associated with faintness)

Rashes (unless it appears like spontaneous bleeding under the skin or the person

is very unwell)

Backache

Diarrhoea and vomiting

Simple bites and stings

Social problems

Emergency contraception

Dental problems (except major trauma) Such conditions can generally be safely managed by your GP, practice nurse and sometimes with

advices from pharmacists, by yourself.

SMOKESTOP

If you are serious about wanting to give up smoking

now is a good time with the new legislation. Please contact the local

smoke stop clinic on 0300 30 38 038 or the NHS Smoking helpline

on 0800 169 0 169. You are never too old to quit!

PALS at Carlisle House

The Practice operates the Patient Advocacy Liaison Service

(PALS). Any patient who requires advice regarding a query relating

to their treatment or care may ask for this service. A leaflet

explaining this in more detail is available from reception, but if you

have any questions regarding the service please ask to speak to

Hugh Marsden or Helen Penney.

CARERS GROUP

If you are caring for someone and would you like to meet with other

carers or need advice and support, please contact Nicky at reception.

See our waiting room notice boards and website for information and

details of useful support services provided for carers.

NHS ORGAN DONOR REGISTER

We thoroughly endorse the NHS scheme and a detailed leaflet is

available in the waiting room. If you have questions please speak to

a member of staff.

PRACTICE INFORMATION LEAFLET

Our Practice Information Leaflet sets out general information about

the Practice and we hope you will find this helpful. If you have any

comments or queries please let us know. We will continue to

produce this Newsletter from time to time. We now have a website

address:

www.carlislehousesurgery.gpsurgery.net

For information on NHS services , see the NHS Choices

website www.nhs.uk You can also access this link via the surgery website.

When you receive a letter asking you to book an

appointment, please can you quote the reference on the letter to

ensure that we book you in to the correct clinic. If you have any

queries regarding the request please bring the letter with you. It

would be a great help to us if you ring after 11am.

CAR PARK

When using the car park please be considerate to other patients and

park in such a way that does not inconvenience others. If you think

you may be impeding another vehicle please let reception know

upon your arrival. If in doubt, please use Sainsbury’s car park. The

staff have more important things to do than sort out disputes

between drivers!! NB The Practice is not obliged to provide

patients with car parking

We would remind you that use of the car park is at the car

user/owner’s risk. The practice will not be held responsible for any

loss or damage to a vehicle using the car park.