carol davis permit program manager txdmv motor carrier division
TRANSCRIPT
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GPS Data & Bridge Hits:Real World Results
Carol DavisPermit Program ManagerTxDMV Motor Carrier Division
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Texas Infrastructure200,000+ miles of on-system roadway51,000+ bridges/structuresVariety of soil types, terrain, weather, structures
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Texas Permitting85 FTEs prior to TxPROS implementationPermit volume almost double in 10 yearsTxPROS revolutionized operations
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GPS Based Routing with TxPROSTexas Permitting & Routing Optimization System launched in Aug 2011Fully Automated Routing & Permitting:
On-demand Workflow Management Real-time routingReporting, financial & performance trackingSelf-issue up to 16’6” tall, 16’ wide, 110’ long & 180k - Determined by MCD & we can changeTable driven program functions allow us to change fees, create/edit permit types in-house without vendorCustomers manage their accounts, financials, reporting
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GPS Based Routing with TxPROS
Incorporates spatial data on all On-System Roadways & 10,000+ Temporary/Permanent RestrictionsLong-term Collaboration with Internal & External CustomersRadically changed permitting operations
Rethinking business processes, metrics, requirements, etc. from the ground upWill eventually end Saturday/holidays staffing - no ROI to stay open
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TxPROS Results
54% self-issued from Day 156% of all permits FYTD 2013 self-issued 73% percent of all permits that are self-issue eligibleDown about 10 FTEs & evaluating needs FY 2011 revenue $114 millionFY 2012 revenue $146 million - up 29%FY 2013 up 11% - projecting $163 million
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TxPROS Results
QTR 1 QTR 2 QTR 3 QTR 40
10,000
20,000
30,000
40,000
50,000
60,000
31,36028,688
35,264 34,678
39,50741,236
48,896 49,763
Permit Phone Calls Handled
FY 11 FY 12
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TxPROS Results
QTR 1 QTR 2 QTR 3 QTR 4-80%
-75%
-70%
-65%
-60%
-55%
-50%
-45%
-40%
-35%
-30%
-25%
-20%
-15%
-10%
-5%
0%
-21%
-35%
-63%
-74%
Average Telephone Hold Time FY 2011 vs FY 2012
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TxPROS Results
Generates new OS/OW data Allows better planning to target maintenance & construction dollarsIndustry type allows for industry-specific programs
Self-Reported industry type YTD
Agricultural Products 1.3%General Construction 24.5%
Geothermal Exploration 0.0%Government/Military Equipment 0.6%
Houses and Other Structures 0.4%Implements of Husbandry 0.5%
Manufactured Housing 8.2%Manufacturing 4.2%
Marine Transportation 0.2%Mining 0.6%
Oil and Gas Industry 42.7%Other 7.6%
Portable Buildings 3.1%Road Construction 3.1%
Telecommunications and Electric Utility 1.0%Water, Wastewater and Pipeline Industry 0.4%
Wind Energy 1.5%
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TxPROS Real-Time Routing
Resource Commitment1 existing FTE to manage daily restrictions, clarify/negotiate with 25 TxDOT Districts, communicate changes to permit specialists, districts, customers3 new FTEs (1 for initial TxPROS development & to add restrictions, test/manage TxPROS Routing, Route Tuner, Biannual map updates from ProMiles
Permit Specialists spend time on more complex permit types
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Two restrictions affect the route: IH610 EB to NB going under SH225.• Loads over 14’3 and up to 16’0 have a driving instruction• 16’0 max height under SH225 bridge
Load height: 15’0
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The instructional statement override: customer notified to travel in center lane under SH225. Trip is rerun.
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With override the load takes the shorter route & the instructional statement appears on permit.
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Height of Load: 16’0IH20 EB 17’6 max height at FM849
A separate lane for each direction of travel on IH20 & different height clearance for each direction.
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IH20 WB: 15’6 max height
A separate lane for each direction of travel on IH20 & different height clearance for each direction.
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Single line for two-way traffic with a different height clearance for each direction.
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Single line for two-way traffic with a different height clearance for each direction.
Dedicated turnaround lanes each with a height clearance.
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Load Height: 14’ takes the south side of LP304.
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Load Height: 14’6 with the same origin & destination takes north side of LP304 to avoid 14’ bridge on south side.
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Bridge Hit TrackingNo centralized tracking prior to Jan 2012Priority shiftDeveloped processes for tracking, analysis & communicationCollaboration between
TxDOT Bridge Division & District OfficesTxDMV Motor Carrier & Enforcement Divisions
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Bridge Incidents93 reported incidents 2007 - 201119 reported incidents Aug 2012 - May 2013
89% Permitted58% Off-Route
#1 Factor – 89% either didn’t read permit, didn’t follow permit instructions or off-route#2 Factor – 11% didn’t have state permit
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Bridge IncidentsAverage about two per month and $180,000
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Bridge IncidentsContinuously improving permit instructions & TxPROS routingGeneric General Conditions SheetToday Permit Conditions are:
Included on permitPermit & route specificIn route order to minimize confusion