casa communication toolkit
TRANSCRIPT
TRAINING AND COMMUNICATION
Opportunities and challenges for health workers and patients’ associations
Paola De Castro, Istituto Superiore di Sanità, Italy
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 20151
1. We recognized the importance of communication to better developCASA project activities
2. We produced some power pointpresentations on communication
3. We decided to develop a training course on communication addressedto health workers and community based-associations
4. We decided to produce a printedbooklet as an easy reference tool for participants in the training courses
The starting points
Mekelle, January 2014
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015
1. Why communication is important2. Basic knowledge on communication3. Sharing, networking and training4. Activity planning and SMART goals5. Communication and evaluation
A booklet, as a training tool
5 Lessons
each lesson is preceded by a brief summary, and followed by a series of questions and “take home messages” to help students evaluate their understanding of the topics presented
focus on practice, use plain language, use images as visual cluesApproach
Structure
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015
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OBJECTIVE of the booklet
• Develop basic communication skillsto handle problems commonly encountered in daily life (“life skills”)
• Stimulate discussion and criticalthinking among participants
• Engage participants to play an active role, and applynew concepts in their daily practice
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015
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TRAINING APPROACH
• Focus on practical aspects of communication rather then on theories
• Pictures play an important role
• All pictures where taken in Tigrayto create major involvement
• Most of the examples are tailoredfor the CASA project
Main concepts
The pictures above were selected to show the value of non verbal communication
Example
The booklet will be available in Tigrinya (translation in progress)
Language
The booklet was originally produced in English and a video of the lessons will also be available in English
EnglishTigrinya
Considering that language may be a barrier for some health workers and patients’ associations, we decided that the training material will be in two languages
Other languages may come…
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015
1. Receive the printed copies of the booklet 2. Answer the pre-test the tutor distributes and collects before you start the course3. Carefully read the lessons (or watch the video in English)4. Discuss the contents of the lessons with your colleagues5. Critically consider suggestions provided6. Answer the questions included after each lesson7. Revise the lessons, if necessary8. Take the final test9. Receive certification of accomplishment10. Celebrate!
What you are expected to do
Training step by step
a local tutor will be appointed and will act in close collaboration with the ISS training staff
One month!
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015
…This booklet will be emanatedas a communication tool to be applied both at the institution and community base levels within the whole National Regional State of Tigray.
”Hagos GodefayHead, Tigray Regional Health Bureau
“
Browsing the booklet…
Support from the THB From the Preface
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015
LESSON 1. WHY COMMUNICATION IS IMPORTANT
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LESSON 2. BASIC KNOWLEDGE ON COMMUNICATION
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015 10
LESSON 3. SHARING, NETWORKING AND TRANING
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015 11
LESSON 4. ACTIVITY PLANNING AND SMART GOALS
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015 12
LESSON 5. COMMUNICATION AND EVALUATION
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015 13
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015 14
QUESTIONS TO EVALUATE UNDESTRANDING OF THE LESSON
Each lesson is followed by 10 questions and 3 possible answers
EXAMPLE
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015
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TAKE HOME MESSAGESʺ TO MEMORIZE IMPORTANT CONCEPTS
Each lesson is followedby a bullet list of ʺtake home messages ʺ to help memorize the main issues
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015
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FINAL CONSIDERATIONS
Training is a big opportunity
• Provide empowerment
• Allow to develop better
relations
• Increase performance
• Contribute to improve
health and well-being
• … … …
Mekelle University ● CASA Project Meeting ● Plenary Session, March 24, 2015 17
Thank you