Case Management: A Service Delivery Strategy

Conduct an assessment interviewDevelop and maintain a network of services and supportCreate and implement an IDPTrack and monitor an IDPUnderstanding and awareness of job development and placement issues for individuals with a disability and know when and where to refer them for additional helpBring cases to closureKnowledge and understanding of the difference between Intensive Service and the Case Management service delivery strategyKnowledge of determining, in the initial assessment, if an individual would benefit from the case management service delivery strategyTraining Competencies

DVOP Specialist DutiesVPL 07-10Consistent with WIA Section 134(d)(3)(C), the intensive services category now is clarified to include:

DVOP VPL 07-10 Conduct outreach to locate veterans for intensive services such as:(a) VR&E (b) HVRP, IVTP and VWIP grantees(c) VA Medical centers and Vet Centers(d) Homeless Shelters (e) Civic and service organizations(f) Community Stand Downs Military Installations WIA partners State Vocational Rehabilitation Services

LVER Duties/Individualized Job DevelopmentVPL 07-10LVER staff should provide services such as the following to improve positive job development referrals:

LVER DutiesVPL 07-10

Case Management services are:

Case Management VPL 07-10Case management is a service delivery strategy 1.Conduct an assessment 2.Develop an employment plan 3.Follow-upI.S. can be delivered separately from CM

IS or CM?Veteran is job-ready looking for access to employers and job openings.Veteran has skills and is job-ready, needs a resume and practice with interviewing.Veteran has a disability and is currently homeless.

Definition:Case Man-age-ment Case Management , as the framework for Intensive Services is the facilitation and coordination of services at the community level. The purpose of case management is to provide an individual with specific resources to take control of his / her life.It requires the case manager to focus on the long and short term goals an individual has and empower him / her to make educated decisions about his or her future.

What is a Barrier?Any issue perceived by the client that interferes with getting and keeping a job.

1. Comprehensive and client centered2. The service provider and the client are partners3. There is mutual respect between clients and service provider.4. A client has only one IDPNine Key Concepts

5. Relates the clients actions to outcomes6. Involves creative problem-solving7. Relies on a network of services and support8. The service provider and the system are accountable9. Requires partnership at the systems level

Nine Key Concepts(Continued)

*These next few slides contain excerpts from Veterans Program Letter (VPL) 07 10. VPLs are the vehicle by which VETS provides additional guidance to the states to clarify veterans program requirements.

This first duty for the DVOP specialist is Intensive Services. These 5 Items are those activities that a DVOP could perform to assist a veteran in support of this intensive service responsibility.

Not all veterans will require intensive services. However, if one or more barriers to employment are discovered, veteran customers could benefit from the provision of intensive services. The State has the flexibility to determine the method to be used to screen individuals for intensive services by DVOP specialists.

*This duty goes hand in hand with providing intensive services. Some DVOP specialists will work in an office where the number of veterans needing intensive services might be limited. DVOP specialists need to outreach to locate those veterans with employment barriers. Some locations that are appropriate for outreach are listed here.

Outreach should be provided at locations where job seeking veterans, or veterans interested in becoming employed, might be located. If the DVOP is over loaded with veterans needing intensive services, then they will probably not be doing as much outreach as other DVOP specialists.Studies and experience show that job seekerswho receive job development services are more likely to secure and retainmeaningful employment. Therefore, the primary focus of the LVER role and themajority of the effort of LVER staff should be on individualized job development forVeterans, particularly those determined to be job ready after receipt of intensiveservices from a DVOP specialist.** The LVER role also includes the ability to assist veterans as needed in the office. Also to assist and train other service providers with responsibility to servicing veterans. The LVER helps create a system for providing quality services for veterans.