Dynamic Document Management with SharePoint-based

Client Enrolment Application

Financial Services | Banca Transilvania

Ranked as the 3rd bank in Romania in terms of assets, Banca Transilvania is committed to supporting the

development of the local business sector by offering innovative products and services.

In order to accommodate the growing number of customers, the bank needed to implement a client

enrolment application that enables a traceable, transparent and non-redundant management of all client

files correlated with a quick retrieval of customer information from any BT branch.

The Business Context

Having used the platform for

over two years, we have

managed to simplify the client

relationship process. We can

now access and update client

information, from any bank

location, without the need for

physical forms. iQuest has

helped us develop a platform

that makes possible the

opening of an online

relationship with a single click.

Leontin TodericiChief Operations Officer,

Banca Transilvania

The new application provides BT with a

comprehensive collaboration tool that

optimises the bank’s operational performance

and contributes to saving vital staff time when

managing client files. It ensures optimum

document management, facilitating access to

client records and retrieval of various client

information, regardless of the bank’s branch

location.

The system warns BT employees regarding

obsolete documents and releases client data

(picture, signature, stamp identification data)

to any authorised user in one second,

significantly reducing the approval time of the

client’s file. The OCR process results in a

searchable format for the documents so that

costumer files no longer wander from one

office to another. By being centralised, the

content is easily traceable, thus improving

overall control.

The Business Impact

Financial Services | Banca Transilvania

Software Services Case Study

Specialists from both parties worked closely

together to understand and define the

business goals, ensuring that the application

met the specific needs of every department.

The solution was developed by iQuest from

end-to-end, based on the Microsoft

SharePoint platform, and designed to provide

real-time information exchange with other

applications via web services. Historical client

data was also migrated and integrated within

the new system.

The platform is used in conjunction with OCR

(Optical Character Recognition), which allows

the conversion of scanned documents, such as

IDs and photos, into electronic files. This

feature enables bank employees to record

customer identification data and automatically

transfer it into client electronic file. The

application generates barcode documents and

identifies them, while also capturing client

signatures and stamps.

The Solution

With the help of an efficient document management system,

Banca Transilvania has accelerated its internal and external

processes and is successfully rising-up to the growing

number of customers and their needs.

Efficient Document ManagementIncreased Operational

Performance

Key Benefits:

Enhanced Client Enrolment

Application

Easy to Access Centralised

Data

Copyright 2015, iQuest Group. All rights reserved. All rights reserved. No part of this document may be reproduced, stored in a retrieval system,

transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the express written permission from

iQuest. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners.

iQuest is an independent, global IT services and solutions provider that for more than 17 years has been delivering

first-class software solutions to leading companies in Life Sciences, Telecom, Transportation, Financial Services, and

Energy. With a growing international presence, iQuest provides a full range of software development services,

integration services, and software products, all of which rely on the latest commerce, cloud, big data, and analytics

platforms.

Headquartered in Germany, iQuest currently employs more than 600 people, distributed across delivery centers in

Romania, as well as local and affiliate offices in Europe, the US and Asia.

www.iquestgroup.com

About iQuest

Banca Transilvania (BT) is one of the largest banks in Romania. It is part of the BT Financial Group, which provides

integrated services including banking, an investment management, consumer finance and leasing.

Founded in 1994 and headquartered in Cluj-Napoca, with a nationwide network comprised of 560 branches, agencies

and units, Banca Transilvania employs 6.000 people and is present in all of the country’s important economic centres.

www.bancatransilvania.ro

About Banca Transilvania