CUSTOMER STORY

Franchise

Entertainment

Group

&

CUSTOMER

STORY

That’s business at its best.

AND

Enabling a multichannel strategy with an online and DVD rental kiosk solution

Executive Summary

The Problem

FEG engaged with Banyan as a trusted

partner and work began immediately for setting up the existing solution for

deployment within Australia.

Banyan Hills Technologies (Banyan) and Franchise Entertainment Group (FEG) have a strong, solid partnership. We’ve been

together since the start of Banyan. We set up a DVD rental kiosk solution for deployment within Australia and customized the

solution for their market, integrated new EMV-compliant hardware and gateway for payments, set up the supporting

infrastructure, and trained the FEG team on how to run a kiosk-based solution. Today our IoT platform CanopyTM, is the backbone

of their business enabling FEG to monitor, manage and operate their entire network of rental kiosks.

FEG operated a set of franchised, movie rental brick-and-mortar stores. They realized that

the future of movie renting in Australia would quickly follow the shift happening in the

United States, moving away from brick-and-mortar to the kiosk-based business model.

After acquiring a set of surplus kiosks in the United States after the RedBox buyout of NCR’s

Blockbuster Express unit, the FEG team needed to engage with an organization that could

deploy, manage, monitor, and operate the necessary software and infrastructure required

to deploy such a solution.

How we helpedScale and Maintenance:We continue to own the

development, operations, and

support functions for the

organization as the aggressive kiosk

roll-out progresses.

Payment Processing:Banyan led the team through PCI

compliance certification, cloud

enablement, and web/mobile

platform development for

reserving online.

Consolidation and OptimizationWe put two very disparate sets of

kiosk hardware onto one software

solution that operates both the kiosk

user experience and the back-office

functions.

The Results

Scale and Maintenance:FEG’s technology and organization is able to

maintain business continuity while supporting

the rapid roll-out of the kiosks across the region.

Banyan will continue to help scale the

deployment, and maintain high-levels

availability for ongoing growth.

Payment Processing:FEG’s payment processing solution is fully

compliant with PCI standards and the team has

been trained on processes that will enable them

to support evolving requirements to maintain

their certification. Additionally, they have a

complete multichannel strategy that enables

customers to reserve movies online or from their

mobile device.

Consolidation and Optimization.FEG was able to reduce labor costs for

supporting the solution and service their

franchisees more consistently through the

consolidation onto a software solution that

operates the kiosk user experience and the

back-office functions.

IT infrastructure

costs saving

Reduction in

service calls15%

Labor

costs saving

Satisfied

PCI & EMV

3X

Kiosk expansion

(Software & Hardware)

Per Machine / Per Year

Inventory fraud

costs reduction 30%through real-time visibility capabilities and RFID tags for inventory

ENHANCED KIOSK MONITORING CAPABILITIES

With Canopy, FEG can manage their kiosks, customers, inventory, and

transactions through a personalized online portal. Canopy provides reporting for

corporate and franchisee personnel. FEG can remotely monitor and manage their

fleet of kiosks to detect hardware, software or network failures and resolved

issues to prevent revenue decline and maintain customer satisfaction. Canopy

allows operators to run remote software updates on the kiosks to ensure the

fleet is always up to date and consistent with the latest versions of code.

Multi-tenant(partner) web-based portal

Rich device instrumentation (Leaf) and monitoring and real-time reporting

Inventory management

Marketing and promotions

Reporting and analytics

Software distribution

Canopy’s edge agent, Leaf, handles device-level integration with

the cloud. Leaf solves difficult problems of software provisioning,

secure messaging, data synchronization and unreliable networks.

Transaction management

Incident management

Customer management

Inventory management

Analytic tools

Secure data storage

+

Leaf

Powered by Canopy

All essential business services

run in the cloud

How Canopy WorksWITH A VENDING KIOSK

MovieRentalKiosks

1,000

Future Plans

Next up

Canopy will continue to serve as the primary IoT platform for the FEG to help monitor, manage and monetize their network of

kiosks. New features like an integrated incident management solution for all customer, partner and kiosk issues that arise will

provide full visibility into any issues that are being tracked for the network of kiosks in one central location.

Future Plans

FEG will be able to leverage Canopy’s expanding feature set including

predictive analytics. This will allow them to diagnose and investigate the

possibility of a failure before it occurs and take proactive measures to

remedy the situation. Other features like, campaign management will

allow them to target their customer base with relevant marketing

material, advertising and promotions utilizing the secondary display on

the kiosk to drive new revenue and increase customer loyalty.

Check us out at

Follow us on

www.banyanhills.com

Learn More…