TotheCloud!DynaSisbringsStability&Reliability,alongwithAvailability,Mobility,Security

The ClientClassicCollisionhasbeenfamilyownedandoperatedsince1983.Classichasthetechnologyandresourcesofamajorcollisionrepaircenter,withtheattentivecustomerservicepracticesofaneighborhoodbodyshop.Formorethan30years,they’veputcustomersatisfactionfirstinalltheydo.They’llgetyoubackontheroadsafely,quickly,andwithminimalhassle.

TheirfounderstartedClassicCollisionwithasimplegoal:hewantedtoservehiscustomerswithhonestyandintegrity,whileusingthebesttalentandhighestqualitymaterials.Butdon’ttakeitfromus.VisittheReviewsectionontheirwebsite,thenaddyourexperienceatClassicCollision.ClassicCollisionnowhas18locationsthroughoutnorthernGeorgia.LearnmoreatClassiCollision.net.

Finding an I.T. PartnerWhenClassicCollisionITManagerScottBrittlookedforhelpreducingnetworkoutagesandhandlingday-to-dayITduties,hissearchledhimtoDynaSis.Workingtogether,DynaSisandClassicCollisionformulatedanambitious2-prongedplan:moveClassicCollision’sentireday-to-dayoperationstothecloud,andprovideday-to-dayITsupportforClassic’semployees.

“OurcompanyusedananotherITservicepreviously.Atthattime,therewasaserverwehadacquiredwhenweboughtanexistingbodyshop.Theyhookedthatserverintoournetworkwithoutcheckingforvirusesandcompatibility,anditinfectedourwholesystem. Weknewitwastimeforachange.”

Now,Brittreports,thenewtechnologyframeworkishelpingthecollisioncenters“doeverythingrightthefirsttime”foritscustomers.

DynaSis.com - (678)373-0716“AquartercenturyofITSupport,ManagementandIntegrationforAtlanta’ssmallandmediumsizedbusinesses.”

Case Study: Classic Collision

“Withourformerprovider,mypersonnelwereincrediblyfrustrated–everyweeksomeone’ssystemwasdown.WithDynaSis,everythingissomuchbetterandmoreefficient!”

ScottBritt,I.T.Director– ClassicCollision

CaseStudy:ClassicCollision- 2

DynaSis.com - (770)569-4600

A Step-By-Step ProcessPriortosigningwithDynaSis,BritthadbeenchargedwithmanagingtheITneedsfortheninecollisioncentersthenownedbyClassicCollision(currently18).However,providingsupportandassistanceforsomanydifferentlocationswasastruggle.“Wedideverythingourselves—fromtrainingpeopletouseourmanagementsystemtorepairingPCs,”saysBritt.“EvenwithjusttheninelocationswehadthenallovermetroAtlanta,itwashardtogettoeverybody.”

Inparticular,Brittreports,keepingtabsonlicensingrequirementsforsoftwarewasdifficult,anduntimelynetworkoutageshamperedeffortstoprovidethe

excellentcustomerserviceforwhichClassicCollisionisrenowned.BrittinterviewedfourorfivemanagedITserviceprovidersbutaftermeetingwithDynaSisCIOChasArnold,DynaSiswashiredtoprovideITsupport,whichdovetailedperfectlywithBritt’sownplans.“Weliketohavethelatestandgreatesttechnology,andIhadalreadyenvisionedthatthecloudwaswherewewantedtogo,”saysBritt.“OncewegotDynaSisinfortheday-to-dayITissues,wewereabletosetupameetingwithourboss,BrandonBishop,wholikedthe

Making the MoveToprepareforthemovetothecloud,ClassicCollisionagreedtoupgradeitsagingdesktopPCsandthenbegantransitioningthecompany’ssoftware,aswell.DynaSisprovidedClassicCollisionwithhostedMicrosoftOfficeandtheMicrosoftExchangeemailclient,twoproductsfrequentlyusedincloudenvironments.However,abiggerchallengewastransitioningseveralspecializedprogramsusedbyClassicCollision,includingacollisionshopmanagementsystem,aswellasestimatingpackages.“Wehadonenaggingissuewithoneoftheestimatingpackages,andDynaSiswentaboveandbeyondtofigureitout,”saysBritt.“Asfarasweknow,noneoftheproductshadeverbeenruninacloudenvironmentbefore,andDynaSiswasabletomakethemwork.”

DynaSis.com - (678)373-0716“AquartercenturyofITSupport,ManagementandIntegrationforAtlanta’ssmallandmediumsizedbusinesses.”

Moving to MobileWithClassicCollision’scloud-basedoperationsinfullswing,thecompanybeganfocusingonitsnew

availability,securityandmobilityoftheDynaSisBusinessCloud.”

WiththeCloudprojectapproved,ClassicCollisionandDynaSisimmediatelybeganworkingtoimplementthecompletesolution,whichwouldincludemovingallofClassicCollision’soperationstothecloud,hostedatDynaSis’worldclassTier3datacenter.DynaSiswouldalsoprovide24/7/365monitoringandmaintenance,includingsoftwareupdates.EachClassicCollisionlocationwouldstillhaveasingleon-premisesservertoassignIPaddressesandhelpconnectthedesktopPCsintheofficetothecloudenvironment.

“Duringtheinitialimplementation,DynaSis’employeeswentaboveandbeyondtolearnhowwedobusinessandmakesureeverythinginteractedwellwiththecloudenvironment.”

CaseStudy:ClassicCollision- 2

Supplemental IT StaffingWithhisresponsibilitiesgrowingalongwiththenumberofcollisioncenters,Britthadadecisiontomake:tryandhireafull-timeemployeewiththeknowledgebaseandskillsetheneededtosupporthim,orlookforamorepracticalsolution.Theanswer:DynaSisSupplementalITStaffing.Underthisprogram,ClassiccontractswithDynaSisforafull-time,highlyskilledDynaSisengineerwhoworkson-sitewithBritt,andtravelstoalltheircenters.(DynaSisalsoofferspart-timestaffing.)“InadditiontoourDynaSisengineer,IalsohaveaccesstoDynaSis’ownin-houseseniorITexecutiveswhohavebeenextremelyhelpful”

Bottom Line BenefitsOverall,Brittsays,workingwithDynaSisandtheircloudsolutionhasgivenhimmoreconfidenceintheirsystem’sstabilityandreliability.HealsolikesthesecurityofknowingtheentireClassicCollisionnetworkisbeingmonitoredandupdatesarebeingdone.“DynaSisisveryefficient,”saysBritt.“Ifthefirsttechcannotfinishanissue,theystaywithituntiltheyresolvetheproblem.”Onaprofessionallevel,thenewsolutionhasprovidedanotherbenefit,aswell.“Wenowhavetheabilitytofocusonthingssuchasimprovingprocesses,”Brittsays.

Ifthere’sonetakeawayfromtheprojectthatBrittwouldofferotherpotentialDynaSisclients,it’stoensuretheysharewithDynaSiseverypossibledetailabouttheirbusiness.“Duringtheinitialimplemen-tation,DynaSis’employeeswentaboveandbeyondtolearnhowwedobusinessandmakesureevery-thinginteractedwellwiththecloudenvironment.”

DynaSis.com - (678)373-0716“AquartercenturyofITSupport,ManagementandIntegrationforAtlanta’ssmallandmediumsizedbusinesses.”

DynaSis isanAtlantaITservicesandcloudcomputingproviderforsmallandmid-sizedbusinesses.AllofoursolutionsfocusonhelpingcompaniesachievethethreeITnecessitiesofthemodernbusiness– availability,securityandmobility.Wespecializeinon-demandandon-premisesmanagedITservices,managedcloudinfrastructure,desktopsandbackups,andprofessionalhardwareandequipmentinstallation.FormoreinformationaboutDynaSis’ITsupportandservices,visitwww.DynaSis.com.

ScottBritt,I.T.Director– ClassicCollision

mobilitybenefits.“WiththeDynaSisBusinessCloud,weimmediatelysawthebenefitsonthemobilityside,”saysBritt.“Mobilitygaveourestimatorsthefreedomtoworkfromhome,insteadofhavingtocomeinovertheweekendtocompleteestimates.”

Toaddtoitsmobility,ClassicCollisionhassincepurchasedlaptopsforeachoftheestimatorsinits18currentstores.Eachlaptoprestsonamobilecart,equippedwithaprinter,battery,andbatterychargersothattheycanbemovedwhereverneededwithinthefacility.ForoffsiteestimatesatoneofthemanydealershipsthatusesClassic’sservices,theestimatorsimplytakeshislaptopandremotelylogsintotheClassicCollisionnetwork.