case study data visualization since introducing centercode, … · scaling the program across...
TRANSCRIPT
CASE STUDY
Data Visualization SoftwareUSER
Chris Harris, Product Manager
PRODUCT
Centercode Platform
KEY CHALLENGES
Consolidating data from point solutions
Scaling the program across products
www.centercode.com
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Since introducing Centercode, Tableau has...
Increased beta team productivity by
100%
Maintained a quarterly release cadence
averaging at
30 new features
OVERVIEWBefore Centercode, Tableau tested new products using
various solutions and platforms. Users were recruited
from its CRM system and feedback was collected via
email and a Team Foundation Server (TFS) integration.
CHALLENGEWhile manageable in the short term, recruiting the
right testers and tracking participation proved to be
challenging over time. Additionally, Tableau’s processes
had high opportunity costs since time spent consolidating
data across tools halted beta program growth.
SOLUTIONUsing Centercode, Tableau has been able to concentrate
its efforts on bringing customer feedback into the
picture earlier in product development. The time saved
from having a single testing solution has allowed the
beta team to support eight mainline products at any
given moment, with an average of 30 new features
being rolled out every quarter. In addition, Centercode’s
single-pane view of direct correspondences between
testers and the development team has made it easy
to sort feedback, engage directly with testers, and
prioritize which issues to take action on.