case-study: ech-bpm starter kit in the city of sierre · institute of business information systems...

Institute of Business Information Systems

Case-study:

eCH-BPM Starter Kit in the City of Sierre

Process audit in BPMN with the eCH-BPM

Tool and Process execution with Xpert.Ivy

Florian Evéquoz

Daniel Hadrian

HES-SO Valais // Wallis, 2011


Agenda

• BPMN in Swiss eGovernment

• eCH-BPM Starter Kit

• Case-Study:

– The original process documents

– The auditing stages

– The process at runtime

• Conclusion and discussion

25-Nov-11 © 2011 Florian Evéquoz - Daniel Hadrian Hes-so Valais//Wallis 2


BPMN in Swiss eGovernment


Law

Public duties

defines

Public service

corresponds to

Process

is issued through

Resources, functions, infrastructure

use

eCH-0140

«Process and sub-

process diagramms

have to be docum-

ented with the

international BPMN

standard»


eCH-BPM Starter Kit


eCH-0096 BPM

Starter Kit

eCH-BPM

Project-

guide

eCH-BPM

Tool

eCH-BPM

Community

Institute of Business

Information Systems

eCH-Workgroup for

business processes

mandate

Consulting

companies

collaboration


eCH-BPM Starter Kit - goals

• Deliver a project-guide for inexperienced users

• Provide a BPMN-Documentation Tool

• ... in conformance with eCH-Standards and aids

(eCH-0073, eCH-0070, eCH-0074, eCH-0140…)

• Stay simple: level 1 in BPMN

• Cost free



Case-Study

• Objective: show the applicability of the eCH-BPM

Starter-Kit by

– Applying the eCH-0070 Standard «Inventory of

public services» to a medium sized municipality

– Demonstrating that BPMN can be used for a

process audit and serve as a solid founding to all

stakeholders for further enactment

– Use the BPMN-Diagram to put the process to

runtime



The original process description



The resulting first process model


Multiple actors

defined as single

participants

Uncontrolled

message

exchanges

Far too

verbose

atomic tasks

Undefined

start-events


An intermediate stage


Alternative

interfaces

for process

starts are

identified

Formal

structure

for main

participant

is defined

Still uncontrolled

message exchanges

Alternative

process

paths are

identified


On the way to the intermediate stage

• Remote process audit through internal documents ~ ½ day

• 3 process audits with all stakeholders ~ 3 x 2 hours

• Redoing the process models after each audit ~ 3 x 1 hour

About 1 ½ day thanks to good implicit process knowledge and good audit preparation





“BPMN delivers an easily understandable and solid foundation for

process audit allowing to encompass all stakeholders”




“All stakeholders, including non

IT and pure business people

were able to interpret and

correct the intermediate

process model without having

explicit knowledge of BPMN”


The final stage (executable process model)


Actual abstract

business view


The final stage (executable process model)


A sub-process of

the actual

runtime process


The front-office process at runtime



Bringing a process to runtime

• Key figures

– 1 ½ - 2 days process audit for the business

process model

– ½ - 1 day complementary process audit for the

executable process model

– ½ day for business process modeling

– 15 days of software development, implementation

and testing



Conclusion - eCH-BPM Starter Kit

• eCH-BPM project guide was partially applied

• The standardized inventory of public services

could be applied to a medium sized municipality

• eCH-BPM Tool has proven to be applicable for

business processes at a business level (level 1)



Conclusion - BPMN and process audit

• BPMN

– Allows both IT and business people to

communicate on a single process model

– The business process can be ported to runtime

• Process audits should

– involve all stakeholders

– be done with the complete model (collaboration of

private process models) and not with tailored sub-

processes



Thank you


case-study: ech-bpm starter kit in the city of sierre · institute of business information systems...

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