case study - gavs · case study deployed gavs’ aiops platform, zero incident frameworktm to drive...
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Business Situation
Solution
IT Infrastructure
Digital
Business Outcomes
Manage end-to-end IT infrastructure
and accelerate response time, improve
service levels and establish proactive
monitoring by implementing industry
best practices.
Helped the client fulfill an essential leadership role in promoting healthcare excellence
www.gavstech.com
Case Study
Deployed GAVS’ AIOps platform, TMZero Incident Framework to drive
down the incidents and increase
uptime of hospital care applications
thereby leading to improved patient
engagement and productivity of
clinical staff
End to end managed IT
Infrastructure services including
datacenter, end user services and
core clinical applications
Leveraging hyper converged
infrastructure providing IT
infrastructure services as Data
Center-as-a-Service (DCaaS)
Enhanced quality of care through
high-available & high-performance
systems – 99.99% availability
Enhanced end-user experience – a
superior first call resolution rate of
over 75% & customer satisfaction
rate of 4.7 ; Reduction in number of
tickets per user from 1.4 to 0.8
through automation and permeant
remediation
40% reduction in Datacenter space
and 30% cost reduction
Digitized and faster application
performance leading to increased
physician – patient interaction
leading to patient satisfaction
30% reduction in support &
maintenance costs of hardware &
software through technology refresh
Simplified end user computing
device by moving computing &
storage to central datacenter by
using desktop virtualization (DaaS)
Empowered providers with mobile-
app for shift sign-off - eliminated
paper-based process driving quality
care & patient satisfaction
Enhanced patient experience in the
discharge & referral process through
cloud-based solution supporting all
electronic-fax solution
Enabled high-quality patient care
through comprehensive healthcare
application management focused on
user experience & performance
Client
One of the busiest hospitals in New
York with 972 beds at two major
hospital divisions, 140,000 E.R visits
and 1.1 million visits annually