case study: how the travel corporation …...case study: how the travel corporation amplifies their...
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April 10th, 2018 | EyeForTravel San Francisco Digital Summit 2018
C A S E S T U D Y :
How The Travel Corporation Amplifies Their Global Brands Through Employee Advocacy
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Dan ChristianChief Digital Officer
The Travel Corporation
Evan LewisHead of Product Marketing
PostBeyond
@DanoDigital @evanlewis_
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Today’s Discussion1. The Power of Employee Advocacy in Travel
2. Why TTC Chose PostBeyond
3. 3 Key Pillars for Success in Employee Advocacy
4. Prize Draw & Questions
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1. Navigating the “Digital Jungle” Buyer JourneyHow to keep your brand top of mind during the Dreaming & Planning phases?
2. The Struggle for Organic ReachHow to connect with buyers on social media and drive engagement on content?
3. Adding Value in the Self-Service AgeHow can travel agents and sales teams stay relevant and showcase their expertise?
Key Trends from the ConferenceC H A L L E N G E S F O R T R A V E L B R A N D S
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77% of consumers are more likely to buy a product when when they hear about it from
family and friendsSource: Nielsen
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Content shared by employees generates 24x more re-sharesthan content shared through
brand channelsSource: MSL Group
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78% of sales professionals using social media in their sales process outperform their peers
Source: Forbes
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PostBeyond turns employees into social advocates.
We make it easy for travel employees and agents to share company-approved content to their personal
social networks.
A little about PostBeyond...
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P O S T B E YO N D ’ S E X P E R T I S E I N T R AV E L
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PostBeyond has 80+ customers across 15+ different industries.
Based on proprietary data from our employee advocacy programs, The Travel Corporation brands are in the top quartile of all PostBeyond customers for the following statistics:
§ % of Users Sharing - Daily, Weekly, Monthly
§ Total # of Company Shares - Annually
§ Average Shares per Employee
§ Total Earned Media Value
§ Total Content Interactions
Benchmark DataT R A V E L V S O T H E R I N D U S T R I E S
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People who work in the industry are highly engaged and passionate about travel.
Travel brand content is visual and experience-driven, which prompts social sharing.
Travel buying decisions are heavily influenced by personal connections on social media.
Why Does Employee Advocacy Work So Well in Travel?
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The Travel Buyer’s JourneyD I G I T A L T O U C H P O I N T S
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Employee Advocacy turns your workforce into micro-marketers for your brand.
It helps build trust, amplify reach and stay top of mind with travelers.
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“ 1. Empower our team members to showcase the amazing travel experiences our guests are having in real-time
2. Showcase company culture –our Best Kept Secret
Why TTC Selected PostBeyond
The Travel Corporation provides holidays and experiences of a lifetime. Our commitment is to
consistently deliver outstanding service, experience and value to
each and every customer.
“
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Employees had varying levels of social media expertise. To drive successful adoption and empower employee advocacy, we had to take care of the essentials including:
• Social Media Basics - Guidelines• Linkedin & Twitter Accounts• Technology Training• Sharing Best Practices• Social Selling Techniques
3 Key Pillars for Success1 ) T R A I N I N G
Training
ContentEnablement
Rewards&Recognition
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TTC’s Custom Training with PostBeyond
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To maintain engagement and help employees share the most interesting and relevant content with their audiences:
• Industry & Brand news• Travel tips and blog posts• New product information• Travel photos and videos
3 Key Pillars for Success
2 ) C O N T E N TTraining
ContentEnablement
Rewards&Recognition
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Insight Vacations & Hashtag Content
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#InsightMoments
#TravelTips#WhereInTheWorld
#LuxuryGoldMoments
Hashtag Impressions Total Engagement UniqueClicks
#LuxuryGoldMoments 239,039 1,626 1,457
#InsightMoments 830,567 2,471 1,547
#TipTuesday 3.7M 31,478 29,289
#WhereInTheWorld 7.9M 33,343 26,618
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Rewards and recognition (WIIFM) are key to engaging employees and getting them excited about participating in advocacy programs, particularly when pushing major campaigns:
• Leaderboard point system• Monthly contests • Shout-outs for top performers• Badges and prizes for teams
3 Key Pillars for Success
3 ) R E W A R D S & R E C O G N I T I O N
Training
ContentEnablement
Rewards&Recognition
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Leaderboards & Contests
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Success MetricsT T C B R A N D S + P O S T B E Y O N D
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§ Expanded our relationship to Uniworld Luxury River Cruises and introduced a new B2B Model for US Travel Agents
§ Continuing to share best practices across brands
§ Deeper dive on attribution + ROI
What’s Coming Next…I M P R O V I N G O U R P R O G R A M S
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PrizeDraw!
Red-EyeSurvivalKit
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Questions?
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Dan Christian@DanoDigital
Evan Lewis@evanlewis_
Let’s Connect!
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Visit us at Booth 11 or at PostBeyond.com
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Interested in learning more?Want a copy of this deck?
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Thank you!