CASE STUDY: IBM

Knowledge sharing and collaboration via social networks – internal and external

Martin Švík, PhD. – IBM Analytics Platform Technical Leader for CEE/RCIS

AGENDA

�IBM INTRODUCTION

�IBM COLLABORATION TODAY

�INTERNAL COMMUNICATION

�EXTERNAL COMMUNICATION

�IBM COLLABORATION ROADMAP

�Q&A

IBM CASE STUDY INTRODUCTION

�MULTINATIONAL IT ENTERPRISE SOFTWARE, SERVICES, HARDWARE

�430 000 EMPLOYEES

�200 COUNTRIES

IBM INTERNAL COMMUNICATION � Information, Knowledge share

and expertise

� Virtual Collaboration

� Effective Education

� Tallent & Expert

Identification, Search

• 7x24x365 – Collaboration

CORPORATE PROFILE� Realtime messaging � Email � Applications � Mobility

Topics and areas

Topics and areas

InterestInterestJoin GroupsJoin Groups

Proffesional informationProffesional information

ColleaguesColleaguesActivitiesActivities

Connections and Contacts

Connections and Contacts

IBM INTERNAL COMMUNICATION - CONNECTIONS

EXTERNAL COMMUNICATION

© 2015 IBM Corporation

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https://twitter.com/mihazehttps://cz.linkedin.com/in/mihaze

https://www.facebook.com/miroslav .hazerhttp://m-hazer.tumblr.com (blog)

IBM EXTERNAL STRATEGY Make clear, who you are ..

IBM COLLABORATION ROADMAP

IBM VERSE AND CONNECTIONSComplementary experiences and entry points to the full enterprise social

solution

IBM Connections S1

Enterprise Social Solution IBM Notes/Domino

user

Expand to social from email

The social user The mail user

Meetings

Mail

Social

Chat

IBM Connections user

Reimagine the mail experience

Focus

Find

Find

Me to We

Focus

Me to We

Focus

Me to We & Focus

IBM VERSE

WATSONA new partnership between humans and computers

Scaleexpertise by elevating the

consistency and objectivity of decision making across an

organization.

Enhancethe cognitive process of

professionals to strengthen decision making in the

moment

Acceleratedevelopment of expertise in

others by capturing the expertise of top performers

© 2014 International Business Machines Corporation

Understands natural language and human style communication

Adapts and learns from training, interaction, and outcomes

Generates and evaluates evidence-based hypothesis

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• Understands me

• Engages me

• Learns and improves over time

• Helps me discover

• Establishes trust

• Has endless capacity for insight

• Operates in a timely fashion

Watson combines transformational capabilities

Watson:

IBM 360 DEGREE OF EMPLOYEE & CUSTOMER

OUTCOME

�IBM OWNs Collaboration and Analytics solutions

� IBM Connections, IBM Verse, IBM Sametime, IBM Watson

Analytics, IBM Watson Data Explorer

�We offer many Experts

�Implementation, adoption

�We can help with FUTURE - internal and external

communication, collaboration

Q&A

WATSON - HUMAN CAPITAL MANAGEMENT