case study of hilton hotel

Case Study of Hilton Hotel

Aim

“To investigate the impact of varied ways of staff motivation under HRM perspective”- a case study

of Hilton Hotel”.

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Objectives To determine the concept of employee motivation

within hospitality business. To understand the factors that can encourage

workers and its requirement for attaining business outcomes.

To investigate the strategic ways for encouraging workers in order to better develop and smooth running of hotel business.

Research questionWhat is the concept of employee motivation within

hospitality business?

What are the factors that can be used to encourage employees and their best effort towards attaining business objectives?

What are the strategic ways for encouraging workers in order to better develop and smooth running of hotel business?

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Research Methodology Research approach- Inductive Research design- Descriptive Data Collection- Primary through

questionnaire and secondary through books, journals and online.

Sample and sampling- Random sampling and sample size is 30 employees.

Findings of the studyTheme1 Financial rewards is the main factor that affect the individual level of encouragement towards work.

Theme 2 Performance based rewards is the factor that de-moralize employees working in hospitality firm.

Theme 3 Management provides proper non financial benefits to their employees.

Theme1 Financial rewards is the main factor that affect the individual level of encouragement towards work.

Financial rewards Non-financial rewards Public recognition Working environment0

2

4

6

8

10

12

14

16

18

Theme 2 Performance based rewards is the factor that de-moralize employees working in

hospitality firm.

Yes

No

0 2 4 6 8 10 12 14 16 18 20

Column B

Theme 3 Management provides proper non financial benefits to their employees.

Yes

No

0 2 4 6 8 10 12 14 16 18 20

Column B

RecommendationsFrom the above collected facts and figures it can be recommended to Hilton Hotel that it is essential for them to undertake effectual motivational factors so that best services can be rendered to clients. It also helps workers to satisfy their needs and encourage them to work effectively towards organizational success. Moreover, firm is also required to involve various non-financial benefits such as insurance, paid holidays and flexible working hours so that workers can perform their desired goals effectively.

References• Lăzăroiu, G., 2015. Employee Motivation and Job Performance.

Linguistic and Philosophical Investigations. (14). pp. 97-102.

• Miner, J. B., 2015. Organizational behavior 1: Essential theories of

motivation and leadership. Routledge.

• Pinder, C. C., 2014. Work motivation in organizational behavior.

Psychology Press.

• Gagne, M., 2014. The Oxford handbook of work engagement,

motivation, and self-determination theory. Oxford University Press.

Thank You!!

case study of hilton hotel

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