World®’16

Oi’s JourneyonHowtoStructureAgileTestinginaBimodalITandDevOpsApproachAlcino Vieira- ITManager- OI

DO5X46S

DEVOPS

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Abstract

RestructurethemodusoperandiofITandOperationsforAgileTestingapproachwithinanITchainwaterfall,withrestrictionsontime-to-market,ensurestabilityinproductionenvironments,datamassconstraintsandtestsnotorientedtobusinessprocesses.

Withthisfocus,atOISAherebypresentaproposalforrestructuringandrepositioningoftheQualityprocessandteam,thinkingofAgileTesting,throughdisruptivemethodologyinorganizationalculture,usingCAsolutions:CAServiceVirtualization,CATestDataManagementandAgileRequirementsDesigner.

AlcinoVieira

OIQualityAssuranceITManager

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Agenda

WHOISOI?

ITOI:BIGNUMBERS

NEXTCHALLENGES

CHALLENGES

ADDRESSINGTHECHALLENGES

ACHIEVEMENTS

1

2

3

4

5

6

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1.WhoisOi:AConvergentTelecomServicesCompany

OiisoneofthebiggestcompaniesinBrazil,employing,directlyandindirectly,morethan147,000people.It’sstartedin1998duringtheprivatizationoftheBraziliantelecommunicationssector.Thepioneeramongitscompetitors,thecompanyoffersconvergenttelecomservices,ithasmorethan72millioncustomersaroundthecountry.

Oihasoneofthebiggestandmostdiversetelecomnetworksintheworldthatreachesalmostallthe5.570Braziliancities.OialsohasthebiggestWi-FinetworkofallofLatinAmerica,withmorethan1millionhotspots.ThebiggestfibernetworkinBrazil,whichhasabout330,000kilometers,alsobelongstoOi.

RESIDENCIALSERVICES

B2B&M2MSERVICES

PERSONALMOBILE

FIX

MOBILE

BROADBAND

PAYTV

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2.ITOI:BigNumbers

+8000integrationtestcasesperformedmanuallyin30applicationsand 3200defectslogged

+600ChangeRequests/monthdeployedinproduction,where240Infrastructure,360Applications,being100fromincidents,outsidereleasetimeline

~1500ProjectsinprogressacrossITchain

196 OwnStores630 Franchiseowned1.700 PAPs(doortodoor)30.000 Callcenterpositions

42BICDRsprocessed| 9.821 servers14MM invoicedclientes|37MMderecharges

+550applications

Regressiontestswith1500 testcasesp/monthin7application:1000 automated|500manually

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3.ChallengesInadditiontothecurrentchallenges,newchallengeshavearrived,andalreadyarereality…

§ Digitaltransformation|AgileTesting§ DevOps|Bimodal§ ContinuousIntegration|ContinuousDelivery

Testorientedtobusiness§ Currentlyissystems-oriented,withfocusonreducing

redundancies,increasingqualityandefficiency.§ TraceabilitybetweenTestsMapandMonitoringMap§ NewresponsibilityofQALeader/BusinessAnalyst

TestDataand ServiceVirtualization§ Reducetimeandcost,increasedsecurityandquality§ Maintenanceoftestscripts

IncreasedTestCoverage§ +applications|+testcases|+teststypes§ inlesstime

ReduceandIntegratetheReleasePipeline

§ AgilewithWaterfall– legacy

§ Frombimonthlytomonthlyorbiweekly

…and,allthishavetointegratedwithOI

ecosystem

CHALLENGES

TestAutomation§ Acceptance§ Functional§ Integration§ Unit

ReleaseMgmt.Automation

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§ Digitaltransformation|AgileTesting§ DevOps|Bimodal§ ContinuousIntegration|ContinuousDelivery

4.AddressingTheChallenges(1/2)

Testorientedtobusiness§ Currentlyissystems-oriented,withfocusonreducing

redundancies,increasingqualityandefficiency.§ TraceabilitybetweenTestsMapandMonitoringMap§ NewresponsibilityofQALeader/BusinessAnalyst

TestDataand ServiceVirtualization§ Reducetimeandcost,increasedsecurityandquality§ Maintenanceoftestscripts

IncreasedTestCoverage§ +applications|+testcases|+teststypes§ inlesstime

ReduceandIntegratetheReleasePipeline

§ AgilewithWaterfall– legacy

§ Frombimonthlytomonthlyorbiweekly

…and,allthishavetointegratedwithOI

ecosystem

CHALLENGES

TestAutomation§ Acceptance§ Functional§ Integration§ Unit

ReleaseManag.Automation

SOLUTIONSinprogress§ QALeader workingtogetherBusinessAnalystandCustomer

duringrequirementsphasetodrawtheReq.DiagraminARD§ QAandHPALMstrategyredesignedtobebusiness-oriented

andintegratewithCAARD

§ TheintegrationdevelopmentareabecomesresponsibleforSVanddedicatedcontractortodevelopandmaintainthevirtualservices

§ ThekeydevelopmentsuppliersarebeingtrainedtoconsumeSVservicesduringtheconstructionphase

§ Automationofintegrationandregressiontests§ IncreasedfunctionalcoverageinworkingwithOperations,

SoftwareFactoriesandespeciallyBusinessAreas

§ Review currentreleasepipeline(newdemands/correctives)§ StructurenewenvironmentsforQA§ IntegrateWaterfallandAgilepipelines– Bimodal§ AutomatedtheRelease Process

§ Scrumteamsweredefined§ Acrossfunctionalstructurewasdefined§ New toolsarebeingused/tested(Jenkins,Selenium,Docker,

GIT,Rally)§ TheentireITlifecycleisbeingreviewed

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CAAgileRequirementsDesigner

PROJECT002

CORRECTION (PKE)001

PROJECT003

PROJETOn

PROJECT002

4.AddressingTheChallenges(2/2)

CAServiceVirtualization

CATestDataManager

Clarity PPM

RFT

ALMUFT

LoadRunner

CUSTUMER BA

QA

BigPicture

Architecture+Solution+QAStrategy

Code+Unit/System

Tests

SIT+UAT+Regression Production

RELEASEPIPELINE

Requirements

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5.ACHIEVEMENTSTDM|SV|Automation|ARD|Transformation

GestãodeRelease

TestDataManagement § Automationoftestcaseswithhigherrecurrencein2016|saved ~U$300k

Automatedthe5 mostcommontestcasein2016:§ CREATEANACCOUNT§ CREATEACCOUNTCUSTOMER§ CREATEACCOUNTBILLING§ CREDITANALYSIS§ BILLINGPROFILECREATION 80h tospecify

andbuildComparativeruntimes:

§ 6,000hofexecutionin2016§ ~400manualtestcases§ Avg.Cost:~U$300,000

Volume Manual AutomatedScripts TDM

1Customer 15Hours 20Min 40Seconds

100Customers 1,460Hours 30Hours 1Hour

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5.ACHIEVEMENTSTDM|SV|Automation|ARD|Transformation

GestãodeRelease

TestDataManagement

ServiceVirtualization

TestAutomation

OrientedtoBusiness/ARD

Transformation

§ ~300automatedserviceslast2months(withonly2analysts)§ StructuringateamdedicatedtoSV

§ IntegrationTest– 30%automated|saved~U$150,000in2016§ RegressionTest– 90%automated|saved~U$260,000in2016

§ Structure-orientedBusinessandtraceabilitywithmonitoringmapofcriticalchain(operations)

§ IntegratedEcosystem– HPALM,CAPPM,CAARD,CASVandCATDM§ COEStructured– Responsibleforthedevelopment&maintenanceofscripts§ BoardofDirectorswascreated§ 3ScrumTeamswerestructured– Digital,IntegrationandPortal

§ Automationoftestcaseswithhigherrecurrencein2016|saved ~U$300k

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6.NextChallenge– IntegrateTheTwoWorld

CAAgileRequirementsDesigner

PROJECT002

CORRECTION (PKE)001

PROJECT003

PROJETOn

PROJECT002

CAServiceVirtualization

CATestDataManager

Clarity PPM

RFT

ALMUFT

LoadRunner

CUSTUMER BA

QA

Architecture+Solution+QAStrategy

Code+Unit/System

Tests

SIT+UAT+Regression Production

RELEASEPIPELINE

Requirements

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Questions?

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DevOps– ContinuousDelivery

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