World®’16

CaseStudy: Produban UnifiesSiloMonitoringintoanEnd-to-EndServiceViewwithCAAgileOperationsPortfolioSolutions

EmilianoOvejero,HeadofInfrastructureMonitoring,Produban

DO4X114S

DEVOPS– AGILEOPERATIONS

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Abstract

ThissessionwillshowattendeesthevalueofbuildinganE2EserviceviewinCAServiceOperationsInsightfromCAUnifiedInfrastructureManagementandCAApplicationPerformanceManagementdatasources.ThisapproachallowsProduban'soperationteamstounderstandtheimpactonbusinessservicesandidentifyrootcause,fromuserexperiencetophysicaldevices,whileenablingthemtotransferissuestothecorrespondingtechnicalteamswiththecorrectqualificationlevel.

EmilianoOvejeroProdubanHeadofInfrastructureMonitoring

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Case Study: Produban Unifies Silo Monitoring into an End-to-End Service View with CA Agile Operations Portfolio Solutions

AgendaSantanderGroup /Produban

Our Challenges

Inputs

How to

FullSolution

Benefits

Next Steps

Produban

Welcome!ThissessionwillshowattendeesthevalueofbuildinganE2EserviceviewinCAServiceOperationInsightfromCAUnifiedInfrastructureManagementandCAApplicationPerformanceManagementmonitors.ThisapproachallowsProduban's operationteamstounderstandtheimpactonbusinessservicesandidentifyrootcause,fromuserexperiencetophysicaldevices,whileenablingthemtotransferissuestothecorrespondingtechnicalteamswiththecorrectqualificationlevel

HeadofInfrastructureMonitoring

EmilianoOvejero

SantanderGroup /Produban

ProdubanisthetechnologicalcompanythatadministratestheentireITinfrastructureofSantanderGroup

Owned100%bytheGroup

Santander Group was founded in 1857

The best ranked European company

Ranked among top ten banks in the world

3.3 million shareholders, 187,000 employees

Produban Around the World

BRANCHES

PCs

POS

ATMs

SERVERS

STORAGE

+14.000

+280.000

+490,000

+39,000

+50.000

+40PB

MANAGEDINFRASTRUCTUREPRESENCE

220Internal Customers

Our Challenges

ProvideanE2Eviewofbusinessservicesacrosstheinfrastructurelayers

Identifytherootcauseofincidents

Integrate all the solutions into asingleconsole for operations

Generate amodel easy todeploy andmaintain

Inputs:VirtualDataCenterConceptatProduban

VDCconsistsofgroupingeveryCIthatprovidesservicetoadedicatedbankingentitywithindependenceofitsphysicallocation(DC)

Inputs:Typical VDCInfrastructure atProduban

AAP&ESB

Storage

Database

WebServers

Internet:

WebSynthetic Transactions

NetworkInfrastructure:

Fault,Performance,Flows

andAnomalies

Application

Performance:

J2EE;.Net;Tibco;biztalk…

System (P+V)

Infrastructure:Fault and

Performance

StorageI:

infrastructure:Fault

andPerformance

Database

Database:

Fault andPerformance

Application End-to-EndInfrastruture

Insight

VDCServices End-to-End

Network

Inputs:CMDBasthe Cornerstone ofLogical Mapping

CAServiceOperationsInsightusesCMDBinfotogeneratethelogicalservicemap

Singleentry point toprovideinformation related toCIs

Daily/OndemandintegrationbetweenCAServiceOperationsInsightandCMDB

CAServiceOperationsInsightalerts impact on CIs according toCMDBinformation

How to:Deploying CAService OperationsInsight

Relationshipbetween alldifferentinfrastructurelayers

Singleconsoleforoperators,technicalteams,managers

Alert queues based on tecnologies andstatus

How to:Deploying CAUnified InfrastructureManagement

Dashboards perenvironment

Virtualsystemsphysical systemsdatabasesiSeries

OMDB

How to:CMDBandCAService OperationsInsightIntegration

ProdubanCMDB

ReconcileallCiI

Enrichment

Logicalmaps

CAServiceOperationsInsightservicesmap

Hierarchy

“Thinprovisioning”

Relationshipservice/infrastructure

How to:CAUnified Infrastructure ManagementandCAServiceOperationsInsight Integration

Display

HubDatabase

Collect ProbesSystems

Databases

Storage

iSeries

Correlate/Aggregate

CAService OperationsInsight IFW

CAService OperationsInsight manager

CAService OperationsInsight console

FullSolution:End toEnd View

Infrastructure

Integration

Framework

Display

FullSolution:End toEnd on VDCs

Monitored VDCs using CAService OperationsInsight andCAUnified Infrastructure Management(+15,000servers)

SantanderSpainSantanderTottaSantanderBankGermanySantanderConsumer GermanyGlobalCorporate Banking

Benefits:ITImprovements

Timetodetectincidents Timetosolveincidents

Allhandsondeck Timetomarket

Benefits:BusinessImprovements

Customersatisfaction

Newbusiness opportunities Increase P&LresultsAvailability banking channels

Next Steps

Rollout the modeltoothers VDCs

Explorecapabilities ondigitalenvironments

Federate CAServiceOperationsInsightVDCconsoles

Our mission is to contribute to the progress of individuals and businesses.

Our culture is based on the belief that everything we do should be

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