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CASE STUDY:

Titan Machinery Boosts Field Productivity and Revenue Recognition

Capriza provides Titan Machinery the flexibility to cost effectively mobilize a variety of essential business applications, enabling our work force to be more efficient and flexible with many different daily tasks.

– Rick Keller, Director of Business Applications

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Business Needs

Titan had a critical, immediate need to modernize their equipment transportation process for customer delivery and pick-up. The process for transporting the high-value equipment, requires field service reps to manually capture details of equipment conditions, delivery confirmation and customer signature, then enter the information into Oracle JDEdwards once they are back in the office – which averaged about 2 weeks later. This gap in time made the company out of compliance from a revenue recognition standpoint and important customer details were omitted in the process. In order to remain compliant and have up-to-date information on all high value assets and customers, Titan needed to cut out the efficiencies associated with this pen-to-paper-to-computer process. In addition, Titan also has a larger business transformation initiative to modernize all areas of the business.

Solution

Titan’s IT team was looking to simplify and mobilize the field service equipment transportation process that would simplify and mobilize Oracle JD Edwards while seeking a solution that could simplify and mobilize other processes using other software systems. Capriza enables Titan to create Zapps, one-minute workflows that allow users to complete a specific task simply and quickly, from any backend system. Since Titan’s field team spans 700 users, Titan needed to create intuitive Zapps that require no training and are accessible via any mobile device.

Titan Machinery Boosts Field Productivity and Revenue Recognition with CaprizaTitan Machinery is one of the largest owners and operators of a network of full-service agriculture and construction equipment dealerships, with over 2,500 employees and nearly 120 sites throughout the Midwest United States and Europe. Titan Machinery is a Fortune 1000 company, with $2.23 billion net sales in 2014. The company is a leader in agriculture and construction equipment sales and rentals, entrusted with delivering extremely high value equipment.

CASE STUDY: Titan

Organizational Factoids

• North Dakota, USA • 2,500 employees • $2.23 billion net sales • Systems: Oracle JDEdwards,CRM OnDemand, Rental Man,SiSence

ROI

•0 development resources •0 APIs •0 infrastructure upgrades

One-Minute Workflows

• Delivery Pick-up Order

• Clock-in, clock-out • Sales & Marketing Field

Opportunities

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Results

Using the Capriza platform, Titan’s IT team was able to create a Zapp, a bite-size mobile app, to fully digitize delivery pick-up orders to be used by all 700 field service reps, cutting out all paper forms.  With this Zapp, the new paper-less delivery/pick-up order process is documented in the corporate system at the time of pick up and drop off, allowing for immediate recognition of equipment delivery and therefore revenue.  By digitizing the signatures and equipment condition forms, employees will be more productive out in the field and no longer have to be tied up in the inefficiencies of manually inputting information only in the office. Titan is also achieving a much improved customer experience with a faster cycle time for delivery forms. As part of their larger business transformation process, Titan is also mobilizing timesheets for all technicians, who must record time spent on specific tasks, making the repeatable task quick and efficient.

CASE STUDY:Titan

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