case study: ups enables organizational efficiencies through the use of ca workload automation

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CaseStudy:UPSEnablesOrganizationalEfficienciesThroughtheUseofCAWorkloadAutomationToddRandall- ProductionWorkloadAutomationManager- UPS

MFX123S

MAINFRAMEANDWORKLOADAUTOMATION

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Abstract

UPShascreatedanautomationteamwithintheirschedulingorganizationforthepurposeofdrivingdownjobfailuresandincreasingefficienciesfortheirschedulingandoperationsteams.ThistalkwillreviewhowUPShasbeenabletotakeadvantageofCAWorkloadAutomationESPEdition’sautomationcapabilitiestoincreasejobthroughputtomeettheireverchangingbusinessdemandswithoutincreasingpersonnel.

ToddRandallUPSProductionWorkloadAutomationManager


Introduction

§ AdiverseUPScareer

§ 2016Marked25YearsinUPS– Responsibilitiesspannedmultipleareasincluding:ProductionControlConsole,

ProductionControlTechnicalSupport,HumanResourcesEmployeeRelations,Programmer,ProductionWorkloadSupervisor,OperationsSystemsSupportManager,OperationsCommandCenterManagerandProductionWorkloadManager

§ CareerHighlights:– 2014Implementationofover5000CAWLAESPProductionScheduleChanges– 2015CAWLAESPAgentUpgrade,CAWLAESPUpgrade,CAWLAESPAutoForce

CompleteDeployment,OPS/MVSUpgrade,SuccessfulImplementationofover5000CAWLAESPScheduleChanges

ToddRandall,UPS/ProductionWorkloadAutomationManager


Introduction(Continued)

§ ProductionWorkloadAutomation– Managesandmaintainsanautomated,multi-platformProductionBatchEnvironmentthroughtheuseofcentralizedSchedulingandChangeManagementtools.Weprovideasecure,highly-available,24x7processingenvironmentensuringthelifecycleimplementationrequirementsofUPSapplicationsandinfrastructureenvironmentsaremet.ThisisaccomplishedthroughcontrolledinstallationsandimplementationsofbothapplicationandinfrastructurechangestotheProductionEnvironments.

ToddRandall,UPS/ProductionWorkloadAutomationManager


Agenda

THEUPSPRODUCTIONWORKLOADENVIRONMENT

ACLOSERLOOKATUPSPRODUCTIONWORKLOADAUTOMATION

ONTHEUPSPRODUCTIONWORKLOADAUTOMATIONHORIZON

THEUPSPRODUCTIONWORKLOADAUTOMATIONCONSTRUCT

THEUPSPRODUCTIONWORKLOADAUTOMATIONPROCESSMODEL

THECAWORKLOADAUTOMATIONESPEDITIONADVANTAGE

1

2

3

4

5

6


TheUPSProductionWorkloadEnvironment

z/OS

Windows Linux

HP-UX

CAWLAESPWorkstation

ProductionCAWLAESP

Oracle®Solaris

AIX

27MainframeLPARSUPSDualDataCenterEnvironment

ProductionWorkloadprocessingBreakdown85%Mainframe15%DistributedNote:15%representsopportunityforgrowth

‘UPSmaintainsaDualDatacenter,Multi-PlatformEnvironmentwithmanyDistributedResources’

‘TwolevelsoftestingbeforeaProductionImplementation’1WorkloadAutomationTestSystem:UsedforinnovationTesting,MaintenanceTesting(testfixes&upgrades)2UserAcceptanceTestEnvironments:Pre-ProductionEnvironmentChanges,ApplicationFixes,ApplicationDevelopment2ProductionEnvironments:OneStandaloneEnvironmentandOneMaster/LocalEnvironment


Year TotalCAWLA ESPWorkloadProcessed

Total#JobFailures

JobFailurePercentage

Headcount

2012 109,511,160 32,261 .029% 15

2013 112,170,939 26,080 .023% 15

2014 132,910,101 29,962 .022% 15

2015 167,189,034 30,280 .018% 15

2016* 127,579,153 16,910 .013% 15

2016*- ProcessingfromJanuary1st throughSeptember30th 2016

‘YearoverYearprocessingsignificantlyincreasedwhilejobfailratedecreased&headcountremainedunchanged’

ACloserLookatUPSProductionWorkloadAutomation

ACloserLookatUPSProductionWorkloadAutomation

9

Initiatives Description Result

AutomatedFailedJobRestarts

WereducedmanualInterventionsbyoperatorsbyautomatically restartingfailedworkloadprocessedthroughCAWLAESP.Thetargetwasto automaticallyrestartfailedworkloadwhoseonlydocumentedinstructionwastorestartthefailedjob.

Averageof300lessManualJobRestartsperMonth

AutomatedForceCompletes

WereducedmanualInterventionsbyoperatorsbyautomatically forcecompletingfailedworkloadprocessedthroughCAWLAESP.Thetargetwastoautomaticallyforcecompletefailedworkloadwhoseonlydocumentedinstructionwastorestartthefailedjob.

Averageof450lessManualForceCompletesperMonth

CAWLAESPSmartJobs

BuilttoassisttheoperatorsinmonitoringthevariousCAWLAESP viewsbyprovidinganearlywarningofatriskcriticalprocessesalertingtheoperatorshouldtheriskfactors(longrunning,jobfailure,nearingexpectedendtime)nearrealization.

GreaterCAWLAESPViewandWorkloadAwareness

Production ProcessChecklist

Createdtovalidateworkload schedulechangesandprovidestepbystepdetailontheworkeffortrequiredtoimplementthechangeintheproductionenvironmentincludingexecutionandbackoutplans,customersign-offinadditiontoCAWLAESPprocesssimulations.

CreationofProductionAutomationProcessModel

SemiAnnualPTFMaintenance

ThismaintenanceisrequiredtoensureCAWLAESPremainsup-to-datewiththelatestlevelofvendorsupport

Enhanced VendorCollaboration

‘SamplingofUPSinitiativeswhichleadtodecreasedjobfailuresandincreasedworkloadefficiencies’


TheUPSProductionWorkloadAutomationConstruct

ProductionWorkloadAutomation

• Automationexperiencerangingfrom1yearto20years

• StrongVendorRelationship(Roadmaps,training,support)

• ContinuoustrainingtogrowknowledgeintheAutomationField

• ContributingmembersoftheUserGroupCommunities

• CrossBorderSkillsets• DiversebackgroundsfromSystemsand

ApplicationProgrammingtoSupportGroupsandOperations

• StaycurrentwithIndustryTrends

‘Weareinauniquespace,whileprovidinghighlevelsofsupporttotheAPPDEVEnvironments,ProductionWorkloadAutomationisreliantuponusergroups,forumstolearn,collaborateandsharelikechallengesandproposedsolutions’


E

N

A

B

L

E

EngageCustomersEarly

Negotiate

AgreeonDevelopmentPlan

Build aExecutableProcess

LegitimizetheProcess

ExecutetheProcess

TheUPSProductionWorkloadAutomationProcessModel


V Vendor Relationship

Industry Trends

Practices

I

P

TheUPSProductionWorkloadAutomationProcessModel


TheCAWLAESPAdvantage

§ Singlepointofcontrol

§ Organizeprocessesaccordingtobusinessevents

§ VisualizeanddesignITprocessesastheypertaintotheenterprise,leadingtobusinessandITalignment

§ Reducecomplexityandtheprobabilityoferrors

§ Facilitateseasyintegrationwithothersystemtools

§ Problemmanagement

§ Outputmanagement

§ Increasethespeedandagilityofbusinessprocesses

‘CAWLAESPenablesvisibilitytobusinessprocesseventsviafileandprocessmonitorsbyprovidingasinglepointofcontrol.AtUPSourgoalistoreducebusinessimpactswhicheffectspackagemovement,moneymovement,andcreatesservicedelays’


§ StandardizeBatchJobExecutionAcrossAllPlatforms

§ DevelopmentofaSelfServicePortal

§ EnhancedDisasterRecoveryProcess

§ AutomatedSmartBackupprocesses

§ PublishedAutomationBestPractices

§ Increasethespeedandagilityofbusinessprocesses

§ CreationofaCrossDatacenterTestEnvironment

‘ThefutureofUPSisinit’snewandemergingTechnologiesandInnovation,fromUPSmobileappsdownloadablefromyoursmartphonetoUPSMYChoicewhichenhancesyourhomedeliveryexperience.ProductionWorkloadAutomationisTechnologyandInnovation’

OntheUPSProductionWorkloadAutomationHorizon


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