Case Study: The Sisters of Charity

“With ESET, I didn’t need to read any books to go in and start using it.

In fact, no training was required at all, because everything was so intuitive.”

– Carlos Dominguez, Director of Information Technology

Securing The Sisters of Charity

Carlos Dominguez is the director of information technology for the congregation of the Sisters of Charity of the Incarnate Word in San Antonio, Texas. Sisters of Charity is a nonprofi t organization whose goal is to make God’s love real in the world by promoting human dignity, especially among the most vulnerable.

Like many IT people at similarly sized companies, Carlos wears a lot of hats. “I’m the Microsoft Exchange server guy, the network guy; I fi x computers and manage servers.” He oversees 170 workstations and servers on the local network, and another 100 or so outside the network. His environment runs a mix of Windows 7 and Windows Vista.

A little over three years ago, Carlos decided Sisters of Charity needed to move away from Symantec Endpoint Protection to something faster and lighter. “The machine performance with Symantec was slow. During the scans, you could tell it was scanning. It took so many resources away from the machine to such an extent that all the other applications, like Microsoft O� ce, ran slow. We needed a better solution.”

Why ESET?Acting on a tip from systems integrator Internet Contrasts, Carlos decided to bring ESET in for an evaluation, because according to Internet Contrasts CEO Brandon Zumwalt, ESET’s overhead was minimal while o� ering the required feature set. Along with ESET, Sisters of Charity also

evaluated Kaspersky, Symantec, McAfee and a few others. Ultimately, the recommendation of Mr. Zumwalt became the overriding factor.

In choosing ESET, Carlos had specifi c objectives he wanted to achieve: Sisters of Charity needed a product that would not interfere with the performance of server or work machines, protect local machines from viruses, protect the email server from viruses, and have it all easy to deploy, learn and manage through a centralized console.

What Changed?After deploying ESET, Carlos and his team noticed some di� erences. “Right away, we noticed improved system stability and performance compared to Symantec, which by comparison had been a processor hog. ESET, on the other hand, had much less system impact while o� ering the same protection.”

In addition, Carlos discovered that in terms of man-hours, trying to maintain 250 computers and a server with ESET was less costly than his previous solution.

ESET Remote Administrator—Thoughts?“ESET RA is easier to use, and much better,” said Carlos. “Norton’s management console was more complex and not nearly as user-friendly. With ESET, I didn’t need to read any

books to go in and start using it. And, I didn’t need a Level 3 training class. In fact, no training was required at all, because everything was so intuitive.”

What would you tell an IT administrator who is considering ESET?“I would recommend it. Why? Bang for the buck, and because these days you don’t want to spend a lot of time on antivirus. It’s reliable, but hidden.”

www.eset.com

Company name: The Sisters of Charity

Location: San Antonio, Texas

Industry: Nonprofi t

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