cashless vending specification european vending association eva cvs...

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European Vending Association aisbl 44 rue van Eyck – 1000 Brussels Tel: +32 2 512 00 75 – Fax: +32 2 502 23 42 [email protected] – www.vending-europe.eu

Cashless Vending Specification

EVA CVS 1.3

mailto:[email protected]

http://www.vending-europe.eu/

EVA CVS Version 1.3 of 32

Published by

Approved by

October 2007

© Copyright by the European Vending Association, Brussels 2007. All rights reserved.

No part of this publication may be reproduced or transmitted, in any form

or by means, electronic, mechanical, photocopying, recording or otherwise, or stored in any retrieval

system of any nature, without the written permission of EVA.

The EVA, in performing its functions in accordance with its objectives, does not assume or under-take to discharge any responsibility of the manufacturer or any other party. The opinions and findings if the EVA represent its professional judgement given with due consideration to the necessary limitation of practical operation and state of the art at the time the specification is processed. The EVA shall not be responsible to anyone for use or reliance upon this specification by anyone. The EVA shall not incur any obligation or liability for damages, including consequential damages, arising out of or in

connection with the use, interpretation of, or reliance upon this specification.


CONTENTS 1 ACKNOWLEDGEMENTS ...............................................................................................................4

2 INTRODUCTION .............................................................................................................................5

3 OBJECTIVES (SCOPE) ..................................................................................................................5 3.1 CASHLESS PAYMENT USING CREDIT/DEBIT BANK CARDS ................................................................5 4 OVERVIEW .....................................................................................................................................6

5 REGISTRATION PROCESS ...........................................................................................................6

6 INTERFACES ..................................................................................................................................7 6.1 USER (CARDHOLDER) INTERFACE ...................................................................................................7

6.1.1 Card Insertion .......................................................................................................................7 6.1.2 Non-Insertion (Proximity) Readers .......................................................................................7 6.1.3 Audible alarm ........................................................................................................................7 6.1.4 Visual Display Interface ........................................................................................................8

6.2 OPERATOR INTERFACES .................................................................................................................8 6.2.1 SAM Sockets ........................................................................................................................8 6.2.2 Infra-red (IR) Interface ..........................................................................................................8 6.2.3 Balance Button .....................................................................................................................8

6.3 ELECTRICAL & COMMUNICATIONS INTERFACE .................................................................................9 6.4 PHYSICAL (MECHANICAL) INTERFACE ............................................................................................10

6.4.1 Door Module .......................................................................................................................10 6.4.2 Internal Module ...................................................................................................................10 6.4.3 Door & Internal Module Mounting Arrangement .................................................................11 6.4.4 Mechanical Security ...........................................................................................................11 6.4.5 Disability Access .................................................................................................................11 6.4.6 Registering Mechanical Compliance ..................................................................................11

7 CASHLESS READER PAYMENT PROCESS ..............................................................................12

8 REFERENCES ..............................................................................................................................14

APPENDIX A: AMENDMENT HISTORY .............................................................................................15

APPENDIX B: CONTACTS ..................................................................................................................18

APPENDIX C: EVA/CVS STATEMENT OF SELF CERTIFICATION ..................................................19

APPENDIX D: CASH AND CASHLESS MIXED PAYMENT ...............................................................21 CASH & CASHLESS MIXED PAYMENT .......................................................................................................21 REVALUATION .........................................................................................................................................22 REFUND .................................................................................................................................................22 APPENDIX E: MECHANICAL SPACE AVAILABLE ...........................................................................23 APPENDIX E: FIG. 2: COMPACT DOOR MODULE: MINIMUM SPACE AVAILABLE ............................................24 APPENDIX E: FIG. 3: INTERNAL MODULE: MINIMUM SPACE AVAILABLE ......................................................25 APPENDIX F: MACHINE/READER MOUNTING SPECIFICATION ....................................................26

APPENDIX G: LED VISUAL INTERFACE ...........................................................................................27

APPENDIX H: FREQUENTLY ASKED QUESTIONS .........................................................................28

APPENDIX I: TERMS & DEFINITIONS ...............................................................................................31


1 ACKNOWLEDGEMENTS EVA believes cashless vending has a strong future and fully supports technological development of these systems for the industry. The more information the Cashless Committee can provide to all operators, the easier and faster they will be able to adapt and implement cashless vending solutions in their businesses. EVA extends a special thank you to all the Committee members who have invested their time, energy and dedication to see through this updated version of the CVS. A very special thank you is addressed to MasterCard, who has actively participated and shared his in-house experience and knowledge. Committee members: James Birch VMC Ltd Jürgen Göbel Thales e-Transactions GmbH Alessandro Ratti Vesiel SpA Alberto Capobianco N&W Global Vending SpA Stefano Bertoldo Coges SpA Alain Huc Sagem Monetel Klaus Meyer- Steffens National rejectors Inc. GmbH (NRI) Nina Poumpalova EVA Coordinator


2 INTRODUCTION Cashless vending is a payment method widely used throughout Europe. It applies to all cashless devices that authorise vends on presenting a smart card/key/tag; i.e. vends enabled without accepting coins or bill notes. It may also apply to other non-cash devices that operate with mobile telephones and/or use biometric sensing. Such devices (or readers) can be installed on to machines as an alternative to coin/note vending or as supplmentary payment methods. Cashless payment readers tend to be categorised as either public domain or proprietary, closed-site devices. Public domain readers tend to be installed upon machines in locations such as Transportation terminals, Civic amenity centres, Sports stadia etc. Closed-site readers are often deployed in offices, factories, buildings belonging to a unitary companies, institutions, or organisations with permanent (i.e. habitual) employees. For Terms and Definitions please see Appendix I. For further clarification, please see Frequently Asked Questions (FAQs) on the Appendix H.

3 OBJECTIVES (SCOPE) The Cashless Vending Standard (CVS) specifies a minimum set of requirements to be supported by Vending Machines and Cashless Payment Readers to ensure: 1. Machine – Reader mutual compatibility (i.e. common interfacing). 2. A vending process which is user-friendly and consistent with that experienced by consumers

using other payment methods. The CVS applies to all cashless readers that authorise vends on presenting a smart card/key/tag. It does not apply to: • Cashless vends enabled by mobile telephones or other similar powered hand-held devices

(HHDs). For mobile telephone payments please see reference 1. Whilst this standard refers to smart cards throughout, the same interfaces and rules apply equally to smart keys/tags, or any other tag-type technology. The standard applies to contact and contactless technology cards/keys etc. The standard applies to readers that operate by physically inserting cards as well as proximity-style readers that require no physical insertion. Note that EVA cannot guarantee compliance with any specific cashless payment scheme, all of which may have varied/proprietary requirements.

3.1 Cashless Payment using Credit/Debit Bank Cards The progressive adoption of the EMV standard for chip-based bank cards creates new opportunities for cashless payment vending. Bank card terminals (or readers) which comply with the requirements as specified in sections 6 and 7 are compliant with the CVS and may be registered accordingly (see section 5). Additional technical criteria/characteristics which are mandated by the banking industry, currently, are beyond the scope of this standard.


4 OVERVIEW Previous revisions of this specification have specified 2 compliant versions of cashless payment reader: maxi and a mini style readers. These are replaced with Standard and Compact reader profiles. The Standard reader profile has been specified to allow existing registrants of maxi and mini readers to remain compatible with this revision. The Compact reader profile is radically smaller than that previously specified for mini readers making it easier to install on table-top machines and other vendors where the available space on the machine’s door is minimal. Furthermore, previous revisions of this standard have implied that compatible cashless payment readers are integral (i.e. single box), door-mounted devices. This version is extended to include 2-part reader designs that feature a door-mounted module (either standard or compact as described above) which connects to a internal module which then connects to the machine.

5 REGISTRATION PROCESS This registration process allows the EVA to keep track of reader equipment suppliers and machine manufacturers who comply with the CVS. The registrants list is maintained by the EVA and is available to anyone on request. The registration process applies equally to reader equipment and vending machines. As the process is self-certification, the EVA bears no responsibility regarding compliance of registrants. Furthermore, certifying with the CVS does not imply compliance with any cashless payment scheme specific rules, or with any statutory obligations; e.g. EC directives legally implemented by EU states. The process is as follows: 1. The applicant fills in a Statement of Self Certification (see Appendix C) and sends this to the EVA. 2. The EVA gives a registration number to the applicant and circulates the application to members

of the EVA Cashless Committee for review. 3. The EVA keeps the list updated and makes it available on the web site. The EVA Cashless Committee may request further product data and an example of a working device before approving the applicant’s request. When a significant new version is published, the EVA informs all registrants that they may have to review their compliance. The EVA may withdraw a registration if a product is subsequently found not to conform or has undergone major changes since registration. Also, some requirements may become mandatory on certain dates, after which time new products must conform.


6 INTERFACES

6.1 User (Cardholder) Interface 6.1.1 Card Insertion In all instances, it should be clear to users how they insert their cards such that the number of erroneous insertions is minimised. Where necessary, a reader’s user interface must display clear instructions to meet this requirement. Recommended: Horizontal card aperture/insertion. For horizontal card apertures, contacted cards to be inserted: chip-up and chip first. For vertical card apertures, contacted cards to be inserted: chip-left and chip-first.

6.1.2 Non-Insertion (Proximity) Readers Proximity cards do not have to be inserted into a compatible reader. Instead the card may be presented; i.e. held in close proximity to the reader to enable vends. Close proximity implies an active (enabled) range not exceeding 100mm. In all instances, it should be clear to users how/where to present their cards such that there is minimal chance of the card being erroneously detected. Note that presenting the card should not obscure any visual display which could confuse the reader. 6.1.3 Audible alarm This specification imposes no obligations for manufacturers to provide an audible alarm on cashless payment readers. Should an alarm be incorporated, then its duration should be configurable; i.e. not fixed. It should be possible to disable the alarm’s operation when not required. The audible indicator may be used to: • Highlight when a card has been left in a reader (i.e. forgotten) without having initiated a vend, or

following the last vend taken; i.e. highlighting when users remove their cards. • Assist visually handicapped people when using cashless payment readers. The alarm noise level must be limited as follows: • A-weighted sound pressure level of the appliance <70db(A) measured 1m from the reader and

1.6m from the ground.


6.1.4 Visual Display Interface Display options specfied for cashless payment readers are: • Minimum 2 lines each with 16 alpha numeric characters per line with a minimum height (upper

case) not less than 3.5 mm. • Red and Green LEDs, with a optional (recommended) 3rd, Yellow LED. Note that the LEDs

should be spatially separated, and not single bi-/tri-colour devices. Recommended: LEDs are arranged vertically in an R/Y/G traffic light sequence. The LED sequence relating to reader status specified in Appendix G. Recommended: Any visual display should be viewable from a wheelchair.

6.2 Operator Interfaces 6.2.1 SAM Sockets SAMs (Security Access Modules) are GSM SIM profile modules that are used to store configuration data, access keys and (possibly) audit data. This specification imposes no obligations for manufacturers to provide SAM sockets on cashless payment readers. Any such obligation is usually determined by the specific cashless scheme provider. Where there are SAM sockets, these must be fitted such that they are only accessible from inside the machine. Furthermore, the space enclosing the reader internally must be not be infringed by any machine components, i.e. the enclosing space must be freely accessible. For dimensions of the enclosing space please see appendix E. 6.2.2 Infra-red (IR) Interface This specification imposes no obligations to provide IR communications on a cashless payment reader. Where any such reader does have fitted an IR data transceiver, then it must exchange data with a compatible hand-held device using the EVA Data Transfer Standard (see reference 2). 6.2.3 Balance Button This specification imposes no obligations to provide a balance button on a cashless payment reader. Where a balance button is mandated by a specific cashless payment scheme, it will be blue, PMS281 (pantone colour), with a yellow question mark symbol, PMS123 (pantone colour). Any scheme-specific balance will be displayed while the button is pressed and for a minimum 2 seconds after the button is released.


6.3 Electrical & Communications Interface Figure 1 illustrates the schematic electrical interface (power and communications) for a cashless payment reader. This complies with MDB/ICP vending machine protocol (see references 3 and 5), and uses the Cashless I payment peripheral address for command and data exchange. Where the Cashless I address is in use, then the cashless payment reader may use the 2nd payment address, Cashless II providing that this is not being used by an installed mobile payment module (MPM – see reference 1). Note that compliance with this specification mandates reader manufacturers to support only the Cashless-I peripheral; support for the CashlessII peripheral is optional (i.e. not mandatory). By implication, the vending machine must provide support for the cashless payment reader via MDB/ICP. If the Vending Machine (i.e. the Vending Machine Controller) integrates the functionality of a cashless payment reader, it must also provide support for an additional reader using the CashlessI address, in order to meet the requirements of this specification.

Figure 1: Cashless Payment Reader Electrical Interface

Vending Machine Controller

Coin mech.

CashlessI Peripheral

Bill validator

Other Peripherals

CashlessII Peripheral


6.4 Physical (Mechanical) Interface As per section 4, maxi and mini reader profiles have been replaced by mechanical specifications for door mounted and internally mounted modules. As a minimum, a certified reader must incorporate a door module, and optionally, it may also include an internal module. Appendix E specifies the minimum mechanical space available into which door and/or internal modules must be fitted. Being a minimum specification, these dimensions (or clearances) are primarily directed at machine manufacturers. All certified machines must provide, at the very least, space into which operators can fit certified readers. Manufacturers must be able to fit their readers into the minimum space specified, including cables and access to SAMs (as required). 6.4.1 Door Module This standard now specifies 2 separate door module types: 1. Standard door module. 2. Compact door module. Either door module type would include most, if not all, of a reader’s user interfaces (card aperture/interface, display interface etc). Either door module type may be certified by itself as a single-part reader; i.e. without any internal module. Single-part readers must include all of the user, operator and electrical interfaces specified in section 6. Appendix E, figures 1 and 2 specify the minimum space clearance for Standard and Compact door modules. Note that the Compact door module is radically smaller than its Standard counterpart, and have been introduced for fitting on to small/table-top vendors, or machines on which door space is very limited. Appendix F, figure 1 specifies the mounting arrangement for a Standard door module. Maxi and mini readers, specified in earlier versions of this standard, remain compliant, both being examples of Standard door module, single-part readers 6.4.2 Internal Module An Internal module might incorporate control electronic hardware (processing, memory etc) as well as machine electrical and/or operator interfaces (see section 6). Thus, Internal modules are normally specified when there is insufficient space to incorporate all the required hardware components. When used together, a door module (Standard or Compact) plus an Internal module comprise a 2-part reader. Whist this combination may be made with either door module, it’s more likely that the smaller Compact door modules will be used with Internal modules. Appendix E, figure 3 specifies the minimum space available for fitting an Internal module. Appendix F, figure 2 specifies an Internal module’s mounting arrangement.


6.4.3 Door & Internal Module Mounting Arrangement As stated the module mountings are specified in Appendix F. Additional rules apply to reader manufacturers and suppliers as follows: It is always the reader manufacturers’ (or suppliers) responsibility to ensure that their products

can be fitted using the mounting arrangements specified in Appendix F. For example, an Operator may wish to install a Compact door module reader on to a machine with a Standard door module mounting. Given the mechanical differences, it is the reader manufacturer’s (or supplier’s) responsibility to provide an adaptor plate which allows the installation to be completed.

The same condition applies for Internal module mounting. Note that no mounting studs/holes are specified for mounting a Compact door module. Appendix

E, fig 2 specifies the the minimum footprint (i.e. area) into which a reader manufacturer’d Compact door module must fit, and the area which a machine manufacturer must leave vacant to allow for mounting the door module.

Note that machine manufacturers must ensure that the minimum footprint is provided for a flat

rather than a curved panel. Note that machine manufacturers may claim compliance by orientating the minimum footprint

specified in appendix E, fig 2 either horizontally (as shown) or vertically at 90°. 6.4.4 Mechanical Security Both Standard and Compact door modules must be mounted such that they cannot be easily removed using basic hand tools, without having opened the machine door. In particular, no fasteners using in the mounting or in the construction of the door modules should be easily removable allowing the reader to be withdrawn from the machine. 6.4.5 Disability Access Regarding accessibility for handicapped a reader’s door module should not exceed 1.30m and be greater than 0.40m from the floor. 6.4.6 Registering Mechanical Compliance When completing the self-certification form (see section 5 and Appendix C), a reader manufacturer must state which type of door module they are certifying and if any additional internal module is required. Similarly, machine manufacturers state that they can fit either Compact or Standard door modules. They must be able to fit at least one (or both) door module types. Additionally, the manufacturer may state that they can fit an internal module, if they have made the necessary space and mounting provision. Note that machine manufacturers certifying compatibility to fit Standard door modules are able also to certify compatibility to fit with Compact modules, given mounting rules specified in section 6.4.3


7 CASHLESS READER PAYMENT PROCESS

7.1 Credit First Operation

See appendix H for a definition of Credit First payment.

1 CLEAR COMMUNICATION TO USER (CARDHOLDER)

INSERT/PRESENT CARD

FEEDBACK TO USER

5

PAYMENT TRANSACTION

The cashless reader deducts from a balance from the card and/or creates a transaction record for clearing. Once cleared, the reader then approves the vend.

4

SELECT PRODUCT

6

START OF VEND CYCLE

PRODUCT DELIVERED

(OR VEND FAILED)

Distrib. failed Remove card

7

Where the vend has failed or the machine selection is sold out, then the card balance must be clearly refunded Where refunds are unavailable, the vend credit is to be available for an alternative selection or the reader (or machine) must display clearly how the user might obtain a refund (see appendix D.. For multi-vend the process returns to step 4.

3s Max

5s Max

The machine initiates the vend sequence such that the user is clear that the product is being dispensed.

Selection made from Vending Machine.

Clear indication that the user can now make a selection or that the user is denied. Where possible display the reason for inhibiting the user’s card.

Where the reader card authentication time exceeds 1 second, then the reader and/or machine should indicate a card reading/please wait message.

Cashless payment clearly displayed to the user (card-holder), on the machine or the reader. Where the reader is defective or if the reader/machine cannot provide refunds then this need to be clearly indicated to the user (see appendx D).

3

2


7.2 Selection First Operation Where both the vending machine and the cashless payment reader support Selection First operation (see Appendix H) then the vending process is as follows:

1 CLEAR COMMUNICATION TO USER (CARDHOLDER)

INSERT/PRESENT CARD

5

PAYMENT TRANSACTION

The cashless reader deducts from a balance from the card and/or creates a transaction record for clearing. Once cleared, the reader then approves the vend.

4

SELECT PRODUCT

6

START OF VEND CYCLE

PRODUCT DELIVERED

(OR VEND FAILED)

Distrib. failed Remove card

Where the vend has failed or the machine selection is sold out, then the card balance must be clearly refunded. Where refunds are unavailable, the vend credit is to be available for an alternative selection or the reader (or machine) must display clearly how the user might obtain a refund (see appendix D). For multi-vend the process returns to step 4.

3s Max

The machine initiates the vend sequence such that the user is clear that the product is being dispensed.

Selection made from Vending Machine.

Using its own display and/or the machine’s display, the reader prompts the user to insert/present their card.

Cashless payment clearly displayed to the user (card-holder), on the machine or the reader. Where the reader is defective or if the reader/machine cannot provide refunds then this need to be clearly indicated to the user (see appendx D).

3

2


8 REFERENCES 1. Rev 1.0 EVA – MPS Mobile Payment Vending Specification 2. Rev 6.0 EVA – DTS Data Transfer Standard 3. Rev 3.0 NAMA – MDB Multi-Drop Bus Vending Communication Protocol 4. Rev 1.2 EVA – CVS Cashless Vending Specification 5. TBA NAMA MDB Implementation Best Practice


APPENDIX A: AMENDMENT HISTORY Version 1.0 – February 2000 Section 1 – Chapter Definitions: definitions added on FAQ. Section 4 – Registration Process inserted Appendix B – Mixed Payment added as mandatory on checklist for Electronic Cash Scheme Appendix C – Mini envelope standard, subtle changes Appendix D – Maxi envelope standard, subtle changes Appendix E – Maxi mounting arrangements for vending machines, subtle changes Appendix G – FAQ – Frequently Asked Questions inserted Appendix H – Cashless Mixed Payment Appendix I – Amendment History inserted Version 1.2 – January 2001 4 Chapter – chapter 19 inserted 5 Chapter – change of wording Appendix A – Contacts, changes in composition of Committee Appendix B – RYG led direction added on checklist for card reader. Appendix F – Detailed Vend Sequence, change of wording Appendix G – Traffic light indicator system inserted Appendix I – Card Capability, Scenario 2 change of wording Rev Sect/Page Modification 1.3 09.2004 Substantial revision of the of the CVS with the following objectives: WG1 Cut the number of pages by half, removing non-essential information. WG2 06.2005 Format the document similar to the MPS (see reference 1). Rationalise the standard into 2 primary sections: Interfaces and Function. Widen the scope of the standard, explicitly including contactless (RF)

technology, biometric sensing. Permit 2-part cashless readers to be compliant.

Relax rules relating to a compliant reader’s visual interface – display or LED. Simplify the process/function of a compliant reader. WG3 10.2005 Revisions as follows: App D Reviewed and updated App E, F Drawings added. App G Re-titled. App H FAQs updated. App I Terms and Definitions added.


Rev Sect/Page Modification WG4 11.2005 Various typographical changes: renumber sections correctly. 3 Changed to reflect Standard and Compact readers. 5.4 Mechanical Specification substantially modified. Concept of single and 2-

part reader generalised. Standard and Compact reader door modules introduced, either of which may be used with an internal module to form a 2-part reader

6 Extend the transaction max time from 1 to 3 sec. Remove specific timeout references to account based systems. App. C Modified as per S5.4. App. E Modified as per S5.4. App. F Modified as per S5.4. WG5 02.2006 Various typographical changes throughout. 1 New section ACKNOWLEDGEMENTS added. 3 Emphasise reasons for introducing the the Compact reader profile. 5.1.4 Visual display acceptable alphanumeric font size reduced from 4 to 3.5mm Yellow LED emphasised as optional. 5.4.1 Emphasise Compact door module being radical smaller that its Standard

module counterpart. 5.4.3 Highlight that there is no stud pattern of specific mounting arrangement

specified for Compact door modules, other than the need for the module mounting to fit within the minimum space envelope specified.

5.4.4 New section inserted relating to mounting security. 6 Step 1 and 7 changed to highlight instances where no card refunds are

available; i.e. failed vend refunds cannot be received at the machine. App C Checklist item 1.5: this is a reader, not a machine requirement. App D Under Refund supplementary advice/requirements added relating to

instances where no refunds are available at the machine. App E All drawings are labelled as Not to scale. Figs 2 and 3 now on separate pages are re-oriented. App F All drawings are labelled as Not to scale. Fig 2 and 3 are together on a separate page to Fig 1. Fig 3 side elevation added relating to mounting screws. WG6 05.2006 Various Typographical changes WG7 09.2007 Various Typographical changes S 5.1.3 No longer mandatory. Where implemented, alarms can be

disabled/enables as needed. WG8 02.2007 S 5.3 Added reference 5. S 5.4.1 Removed reference to App F fig 2 regardin mounting of Compact reader

DM. S 5.4.3 Relaxed requirement associated with monting a Compact reader DM.

References to Appendix F fig 2 deleted. Introduced orientation option for Compact reader DM footprint. Stipluated that Compact DM footprint must be a flat surface.

S 7 Added reference 5.


Rev Sect/Page Modification WG9 06.2007 S6 Divided into 2 sub-sections: 6.1 and 6.2 S6.1 Previously S6. Now titled Credit First Operation. S6.2 New section titled Selection First Operation. App C Added new checks relating to S6.1 and S6.2 App I Added definitions for Credit First and Selection First operations

Final 10. 2007 Finalise and incorporate all changes and typo mistakes


APPENDIX B: CONTACTS EVA Nina Poumpalova, EVA Technical Affairs Coordinator Rue Van Eyck 44 1000 Brussels Belgium Tel: +32 2 512 00 75 Fax: +32 2 502 23 42 e-mail: [email protected] NAMA Larry Eils, Director Health, Safety & Technical Standards 20 North Wacker Drive Chicago, IL 60606 Tel: +1 312 346-0370 Fax: +1 312 704-4140 e-mail: [email protected] EVA Cashless Committee Representatives Jim Birch VMC House, Northfield Road Southam CV47 0FG Warwickshire United Kingdom Tel: +44 1926 81 64 00 e-mail: [email protected] Jürgen Göbel Thales e-Transactions GmbH Konrad-Zuse-Strasse 19-21 D – 36251 Bad Hersfeld Tel: +49/6621 84 540 Fax: +49/6621 84 529 e-mail: [email protected] Alain Huc Sagem Monetel Rue Claude Chappe 1 BP 346 F – 07503 Guilherand-Granges Tel: + 33/47581 4040 Fax: + 33/47581 4300 e-mail: [email protected]







APPENDIX C: EVA-CVS STATEMENT OF SELF CERTIFICATION Company

Name:

Address:

Phone: Fax:

Web-site:

Company Representative

Name: Position:

Phone: Fax:

E-mail:

Equipment

Please tick the type of Equipment which you are self-certifying.

CVS Specification Rev: Machine: Reader:

Part (Model) Number:

Description:

Soft/Firmware Version:

Configuration/Other:

Declaration

This product meets or exceeds the standards as specified in the EVA-CVS

& summarised in the attached checklist.

Authorising Signature: Date:

EVA Signature:

EVA Contact Name: Date:

EVA Certificate No:


Self-Certification Checklist If additional space is required for comments, attach extra sheets.

Description Reader Machine 1.0 Section 5.1: Card Insertion

Applies to Contact readers

1.1 Section 5.1: Maximum Operating Range Applies to Non-insertion/Proximity Readers

1.2 Section 5.1: Audible Buzzer

1.3a

Section 5.1 Visual Display Does the reader support Alphanumeric display

1.3b

Section 5.1 Visual Display Does the reader support a LED display

1.3c Section 5.1: Visual Display - If alphanumeric, does machine display support reader messaging

1.4 Section 5.2: Infra-Red: EVA - DTS Compatibility If IR interface included

1.5 Section 5.2: Balance Button: Colour coding and operation If Balance button included

1.6 Section 5.4: Standard door module Reader Machine door clearance & Mounting arrangement

1.7 Section 5.4: Compact door module Reader Machine door clearance & Mounting arrangement

1.8 Section 5.4: Optional Internal Module Internal machine clearance & Mounting arrangement

1.9 Section 5.5: Disability Access

2.0 Section 6: Clear Cashless Payment Communication

2.1 Section 6: Supports Credit First cashless payment? See appendix H for definition

2.2 Section 6: Supports Selection First cashless payment? See appendix H for definition

2.3 Section 6: Enable Cashless Payment Timeout Max time specified to respond to card insertion/presentation

2.4 Section 6: Cashless Payment Transaction Time Max time from product selection\confirmation to vend initiation

2.5 Section 6: Cashless Payment Refund Card/Account Re-credited in instance of Failed Vend

2.6 Section 6: Power Interruption No loss of products and/or cashless payment credit


APPENDIX D: CASH AND CASHLESS MIXED PAYMENT

Cash & Cashless Mixed Payment When both a change-giver for cash and a reader for cashless are installed in a Vending Machine (VM) the priority of using cashless and cash is open to interpretation. In all instances, manufacturers should follow the MDB best practice guidelines; see reference 5. The EVA consider the following scenarios to be consistent with the guidelines: Scenario 1: The Vending Machine does not support mixed payment. In this case the VM offers either cash or cashless payment. When the consumer inserts both cash and then a card (or vice versa), then either the: • credit displayed by the machine is the sum of cash plus the balance of the card, or • VM disables the card reader when cash is inserted first or vice versa, so that only a single

balance (cash or card) is displayed. If the value of the inserted cash is higher or equals the product price the vend price will be taken from cash. If the value of the inserted cash is lower than the product price the vend price will be taken from the card and the cash will be returned. If the balance of the card is not sufficient neither is the cash balance then no vend will take place. Scenario 2: The Vending Machine does support mixed payment In this case the VM offers cash and cashless payment at the same time. When the consumer inserts both cash and then a card (or vice versa), the credit displayed by the machine is the sum of cash plus the balance of the card. • If the value of the inserted cash is higher or equals the product price, the vend will be debited

from cash balance. • If the value of the inserted cash is lower than the product price the vend will be debited first from

the cash and the remainder from the card balance. In both scenarios the outstanding (i.e. carried-forward) credit balances will remain associated with coin mechanism and cashless payment reader, subject to the VM’s capacity to instruct a card revaluation (see below). Removing the card cancels the card credit balance, pushing the escrow button returns the cash credit (subject to change etc).


Revaluation Revalue means the ability to put money back on the inserted card or cashless payment media. The source for the money may be coins, notes, a debit/credit card or a credit coming from a deposit on drinks packaging. Note that VMs have to be set up to support revaluation. The card scheme capability impacts upon the scenarios described below: Scenario 1: The card scheme allows revaluation The card allows full revaluation to any amount subject to card scheme specific max. limit. Typically, this is the case for closed-site schemes. When the consumer inserts both cash and a card (in either order) the credit displayed by the machine is the sum of cash plus the balance of the card. The machine transfers the cash credit to the card balance. Once transferred, the cardholder may vend a product or remove their card. The vend price is taken from the card. Once removed the credit displayed by, and available on, the machine is zeroed. Scenario 2: The card scheme does not allow revaluation The card scheme allows no revaluation. Typically, this applies for public cashless card schemes. When the consumer inserts both cash and a card (or vice versa) the credit displayed by the machine is the sum of cash plus the balance of the card. If the machine attempts to revalue the cash to the card’s balance the reader will deny the transaction and the cardholder will be asked to remove hiscard.

Refund Refund (or cancellation) means the ability to credit money back on the inserted card or payment media up to the value of the last transaction. The source for the credit may be a failed vend. As with revaluation, a cashless system may or may not allow refunds. Where permitted, a reader will refund up to and including the value of the last card transaction. Where refunds are not permitted, either the reader and/or the vending machine must display this clearly to the user before any selection is made. Note that some vending machines may not report a failed vend; i.e. they are unable to detect if a selected product has been delivered. In these instances, the vending machine must display that it cannot provide card refunds; i.e. the machine is responsible. Where the card payment scheme does not permit refunds then the reader must display that it cannot provide refunds, either using its own alpha numeric display or by send such an appropriate message to the machine to display. After refunding the card the cardholder will be asked to remove his card.

APPENDIX E: MECHANICAL SPACE AVAILABLE

Appendix E: Fig. 1: Standard Door Module: Minimum Space Available

Minimum depth availableMinimum available footprint

110 120

146

40

Fascia max. projection

14All Dimensions [mm] +/- 0.5mm

Mac

hine

Doo

r (m

ax. p

anel

thi

ckne

ss)

Not to scale

Appendix E: Fig. 2: Compact door module: Minimum Space Available

Minimum available footprint

86

All Dimensions [mm] +/- 0.5mm Fascia max. projection

55

14

40

Min. depth available

50

Machine Door (max. panel thickness)

Not to scale

Appendix E: Fig. 3: Internal Module: Minimum Space Available

All Dimensions [mm] +/- 0.5mm

10065

20

Ø5.1 Ø10

Minimum footprint available

68.4

Min. depth available

130

Not to scale

APPENDIX F: MACHINE/READER MOUNTING SPECIFICATION

4 mm

Weld Stud 25m

m x 4

89.50

86.40

50.8017.78

108.71118.10

5.30

Appendix F Fig.1: Standard Door Module Mounting Arrangement

A

A

Section A-A

Not to scaleAll Dimensions [mm] +/- 0.5mm

Appendix F Fig 2: Internal Module Mounting

68.4Ø4

2 x M4 cap bolt orweld stud to suit

5

8


APPENDIX G: LED VISUAL INTERFACE The following table specified the LED sequence for a normal transaction, from card insert, through product selection and vend to card withdrawal. Note that in the following table the yellow LED indicator is optional. Where a reader uses red and green LEDs only , then the sequence below is the same, but with the yellow LED states removed. Indicator State Description Green Static Ready for use, idle state. Red Static Out of order. Yellow Flashing Please make selection. Yellow Static Processing transaction, please wait. Green Flashing Paid Remove card. Red Flashing Error, remove card – no payment made. All Flashing Reinsert card


APPENDIX H: FREQUENTLY ASKED QUESTIONS Is the EVA-CVS important for customers? Yes! Vending operators, catering contractors and their customers want vending machines and cashless payment readers that are: • Easy to install – plug and play. • Reliable – always available to generate revenue. • Low cost – both to purchase and to operate; i.e. whole life cost. The CVS is a critical document to achieving these objectives. Read it! What do we mean by the terms cashless, closed-site, open systems and electronic cash? By cashless systems, we mean the systems that are based on non-cash payment; i.e. keys, cards or any other identification devices including biometric sensors and identifiers. By closed-site we mean systems that are used by specific card holder groups e.g. company employees, workplace, university, club etc. The payment media is only issued to this group and can only be used in points of sale which are operated for that closed-site. By open-systems and public-domain, we mean smart card systems that are used widely by the general public both nationally and internationally; where card holders and merchants may have little in common other the cashless scheme itself. Bank credit/debit card systems are a prime example of public systems, as are national stored value purse systems such as Geldekarte, and Proton. The EVA-CVS addresses both closed and open cashless systems. It is largely based on chip card technology but can be applied to all payment systems. Electronic cash is non-paper/coin based credit, which is stored as a digital (binary) number in some electronic media; e.g. RAM, EPROM, magnetic/optical disk storage etc. Where electronic cash is stored on users’ cards such that the credit may be lost if the card is mislaid, then this is often referred to as stored value purse (SVP) or e-purse credit. Mondex is a good example of an SVP system. The EVA Position Paper on cashless vending requirements, which should be read in parallel with the EVA-CVS, sets out the vending industry’s prerequisites that electronic cash schemes should take into consideration to ensure interoperability and compatibility with vending. How does the EVA address the retrofit in current machines? When originally drafted, the EVA Cashless Committee resolved to make a standard for the future machines and readers. Obviously, this is not always reconcilable with the existing field base, both with regard to dimension and function. Many machines may not have sufficient space to fit a cashless reader of the dimensions proposed in this standard. The EVA sought to address the dimensions by proposing 2 possible solutions, one of them aimed to target smaller (i.e. table-top) machines, with the other being based on an existing vending standard for bill note validators. The EVA is a strong supporter of MDB/ICP as the default communications interface between the vending machine controller and cashless payment readers. To comply, both suppliers (machines and


readers) must provide equipment compliant with the MDB/ICP protocol (see reference 3). Older equipment may comply, providing adaptors can be supplied to support translation to the MDB/ICP protocol. Why have a traffic-light display interface? The EVA accepts that this system is a second-best option, which is available for machines without an alpha-numeric display. Whilst the EVA believes that systems with displays are preferable, especially to help card-holders with cashless as a new form of payment, it also appreciates that a RG or RYG LED display can provide go/no-go indication especially for 2-part readers. What is the basis for the dimensions in the drawings? The drawings in Appendix E specify the minimum clearances (i.e. a minimum space envelope) that vending machine manufacturers have to allow for installing cashless payment readers. By implication, these clearances are the absolute maximum dimensions to which readers may be manufactured, not withstanding making allowances for cable and SAM clearances. The mechanical specification for a single-part reader is based upon: • The aperture required for a US bill note validator aperture. • The dimensions specified previously for the maxi and mini readers specified in reference 4. The mechanical specification for 2-part reader is based upon: • The need to provide a practical installation solution for small compact vending machines (e.g.

table-top vending machines) with these is restricted space available on machine doors. • The expanding number of cashless payment readers that feature a 2-part design, principally to

provide solution for compact machines. What is the thinking behind the mounting arrangements specified? This document specifies mounting arrangements for the 3 basic modules. The Standard Reader door module mounting is the arrangement specified in CVS 1.2. This is based on the mounting and dimensions of US bill note aperture, which has been an industry standard for many years. No specific cut-out panel or mounting arrangement is specified for a Compact reader door module. With this module, a machine manufacturer can claim compliance by meeting the minimum space requirement and the minimum footprint area specified in Appendix E. The decision not to prescribe a mounting was taken after consulting with the industry. The EVA Cashless Committee decided that there was no compelling case to oblige manufacturers to add additional cost on a mounting that would be infrequently used and would provide only minor benefit for vending operators. Does this mean that my current maxi or mini reader is no longer mechanically compliant? No. Both earlier maxi and mini profile readers remain compliant as single-part readers. If my single part reader is small enough, can it be registered as a single and 2-part reader? The standard specifies no minimum dimensions for either reader profile. Consequently, a small, compact single part reader with dimensions within the clearances specified for a 2-part reader door module would be single part and 2-part compliant. Why are cashless payment reader displayed messages not specified? The EVA-CVS is aimed to a wide, international, public. There are two main reasons why the EVA decided not to specify the messages. Firstly, we would need to specify the messages in many different languages. Secondly, each scheme has its own message set specified to the cashless scheme supported; there would be too many variations to maintain.


What is the difference between refund and revaluation? The term revalue, as opposed to refund defines an ability to revalue the card with any amount; i.e. up to a scheme specific limit. The term refund is a revaluation which only allows cards to be credited to the value of the last transaction undertaken; as with a failed vend or void transaction. Why does the EVA specify MDB/ICP and the DTS protocols? These are standard ways to connect to the vending machine and to communicate from external devices. This allows for seamless integration and easy use with available and future vending machine controllers and peripherals. How have the electronic purse schemes respond to the EVA-CVS? The public domain cashless payment schemes, represented by MasterCard, Visa, Moneo, GeldKarte, and Proton, were involved in the drafting process from its very beginning. They supported the final result and even requested that the CVS be promoted in other automatic payment industries. Some schemes have already integrated the CVS in their own specification. There are still issues between schemes and the EVA, for example transaction time, which the EVA insists should be less than 3 seconds (version 1.3) and for security reasons this remains challenging with current technology. The position paper contains a number of similar issues.


APPENDIX I: TERMS & DEFINITIONS

Term Definition

Biometric A parameter (or method) for identifying a consumer based upon their physiology; e.g. finger-print

Contactless/Proximity Smart card/tag technology in which there need be no physical contact between the card/tag and the installed reader. The card/tag has an embedded chip & loop antenna; the reader features a transceiver connected to a similar antenna. When activated, not only does the transceiver energise (i.e. power) the card/tag chip, but it exchanges data with the chip. The ‘connection’ is short range with a pick-up/detection distance between 0 and 100mm.

CVS Cashless Vending Specification – this document.

Cut-out In this document this refers to an aperture (hole) in a machine door/fascia. Normally, this is filled with a (cut-out) panel which can be removed to make way for a reader door module (Standard and Compact).

Credit First This term, which relates to the payment process, is very similar to coin vending where the cashless credit available is sent to the machine before any selection (request) is made. By implication, the card/key/tag associated with the credit is either inserted in, or presented to the reader before a selection is requested.

See also Selection First definition below.

DTS Data Transfer Standard. An EVA maintained protocol which specifies a common set of audit and configuration parameters and how these can be transferred between peripheral devices and Operator terminals; e.g. PDA or other hand-held devices..

EVA European Vending Association

Footprint Is the area that is occupied by a reader module’s fascia.

IR Infra-Red – a specified DTS physical interface.

LED Light Emitting Diode – A visual indicator/lamp – red, yellow, green.

MDB/ICP Multi-Drop Bus/Internal Communications Protocol. A NAMA maintained protocol (endorsed by EVA) which specifies how commands/data is to be exchanged between vending machine controllers and peripheral electronic devices, especially payment devices.

MPS Mobile Payment Specification (for vending). This specification has the same scope as does the CVS excepting that it applies to cashless payments initiated using a mobile telephone handset.

MPM Mobile Payment Module. An electronic machine peripheral device that can interface to a mobile telephone and a mobile service provider’s infrastructure to initiate (and pay for) a vend.


NAMA North American Merchandising Association – the US vending trade association.

HHD Hand-held device; e.g. a mobile telephone or PDA etc.

SAM Security Access Module. A GSM SIM profile electronic memory module used by cashless payment readers to store configuration and audit data.

Primarily, SAMs are used to secure transactions.

Selection First Selection First is less intuitive to vending, but more similar to retail purchases made at attended (check-out) terminals.

With this payment process, the products to be purchased are selected before the cashless credit is sent to the machine; i.e. before a card/key/tag associated with the credit is inserted in or presented to the reader. Once the selection is made, then the card is inserted/presented for payment.

See also Credit First definition above.

Space Is used in this specification to denote volume.

cashless vending specification european vending association eva cvs...

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