Protect your Family

You have a say.

Who must attend the hearing?

Applicants must attend the hearing. Respondents do not need to attend unless they are objecting to the application.

How long does the application process take?The process will take approximately three weeks. All parties will be notified of the hearing outcome in writing, within three working days from the hearing date. Respondents will also receive a referral letter for counselling.

Will my application definitely be successful?

The final decision to grant the Family Exclusion Order or Family Visit Limit lies with the Committee of Assessors. The Committee may, at any stage, dismiss any application that is frivolous.

What if immediate exclusion from the casino is needed?

If the Applicant is able to prove that the Respondent has caused, or continues to cause serious harm to family members, a Provisional Family Exclusion Order may be issued to exclude the Respondent from the casinos ahead of the hearing to determine the outcome of the application.

What is a Family Exclusion Order/ Family Visit Limit?

Family Exclusion Order and Family Visit Limit are measures put in place to allow family members to protect the family from further harm caused by an individual’s gambling habits. This is by way of applying to exclude an individual or limit his or her visits to the casinos.

Apply for a Casino Family Exclusion Order or

Family Visit Limit

Family

Exclusion Order

Visit Limit

Casino

or

National Council on Problem Gambling 510 Thomson Road, #05-01,

SLF Building, Singapore 298135

Counter Operating HoursMonday to Thursday: 8.30am – 6.00pm

Friday: 8.30am – 5.30pm

Closed on weekends and public holidays

National Problem Gambling Helpline:1800-6-668-668

Email: admin@ncpg.org.sgWebsite: www.ncpg.org.sg

Who can apply for a Family Exclusion Order or Family Visit Limit?

Only immediate family members can apply i.e. spouses, children (including adoptive/step children), parents (including adoptive/step parents) and siblings (including adoptive/step/half-siblings).

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who?

How do I apply for a Family Exclusion Order or Family Visit Limit?

Call the National Problem Gambling Helpline at 1800-6-668-668.

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What is the difference between an Applicant and a Respondent?

An Applicant is any family member who applies for Family Exclusion Order or Family Visit Limit.

A Respondent is the person whom the application is made against.

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Applicantand

Respondent

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Call the NCPG Helpline at

1800-6-668-668 to apply. Our trained counsellors will help you with your application and

schedule a hearing* date.

*Hearing: A formal session where your application

will be heard and assessed.

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If you are the Applicant: You will receive a notice

to a hearing, along with a request for supporting documents.

If you are the Respondent: You will receive a summons

to a hearing, along with a request for supporting documents.

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Your application will be heard by a Committee of Assessors

on the scheduled hearing day.

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You will receive the outcome of the application in writing within three

working days of the hearing.

WorkingDays

What is the application processfor Family Exclusion Order or Family Visit Limit?

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