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Association of Clinicians for the Underserved 1 Data & Solutions for Today’s Workforce Challenges: CA Consortia Edition Cast of Characters Allison Abayasekara, MA Association of Clinicians for the Underserved Pamela Byrnes, MS, PhD John Snow, Inc. The Fun Awaits What’s the STAR² Center? What’s this new data profile? How can you use data to address your workforce challenges? Association of Clinicians for the Underserved

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Page 1: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Data & Solutions for Today’s Workforce Challenges:CA Consortia Edition

Cast of Characters

Allison Abayasekara, MAAssociation of Clinicians for the Underserved

Pamela Byrnes, MS, PhDJohn Snow, Inc.

The Fun Awaits

What’s the STAR² Center?

What’s this new data profile?

How can you use data to address your workforce challenges?

Association of Clinicians for the Underserved

Page 2: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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ACUACU is a nonprofit, transdisciplinary organization of clinicians, advocates and health care organizations

united in a common mission to improve the health of America’s underserved populations and to enhance

the development and support of the health care clinicians serving these populations.

STAR² Center

Solutions, Training, and Assistance for Recruitment and Retention

www.chcworkforce.org

Partnership: PCAs, PCOs, BPHC

Page 3: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Current ResourcesSelf

Assessment Tool

Best Practice Form

Newsletter Data Profiles!

2016 Training•Hot TopicsMonthly Webinar

Series

•R&R IssuesVideo Tutorials

•PCA ConferencesState & Regional Trainings

•PCAs, CHCs, CliniciansAdvisory Groups

Page 4: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Regional Training

for the individual

• Phone• Email• On-Site

Personalized Technical Assistance

Page 5: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Individual R&R Profiles

55 data points from 13 data sets

Using data to identify workforce need

ACU Profiles

PCA/PCO Feedback

Release to Health Centers

Health Center

Feedback

Annual Confidential

Page 6: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Page 7: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Page 8: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Page 9: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Blue Flags

• Review User Guide

Context

• Why is this number this way?

Solution

•Possible problem and solution

Data Analysis

Special Pops

Regions States

Page 10: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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State Flag Rate

• Review User Guide

Context

• Why is this number this way?

Solution

•Possible problem and solution

Work Groups

Individual

•Blue Flags & Interesting Issues•User Guide & Meaning

Consortia

•Top Issues•User Guide & Meaning

Page 11: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Work Group Feedback

National & Regional Trends

Page 12: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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National Trends

Growing, Aging Population

Primary Care CliniciansDe

man

d

Supply

California’s Trends

Growing Population

Aging Population

Workforce Shortages

38,896,969

48,574,095

2015

2045

http://www.dof.ca.gov/research/demographic/reports/projections/P-1/

Page 13: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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http://www.dof.ca.gov/research/demographic/reports/projections/P-2/

http://www.graham-center.org/content/dam/rgc/documents/maps-data-tools/state-collections/workforce-projections/California.pdf

Page 14: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Data: Regional Outliers

Language Focus

Non-Physician Provider Staffing

LCSWs

Data

Context

Concrete issues & solutions

Patients with Language Needs

Language Classes

Apps & Tech Support

TrainingUse of MAs on Care Teams

Pipeline Building

Support

Page 15: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Staffing StructuresIntentionality vs. Need

Benefits vs. Care Gaps

Use of Care Teams

LCSWsOutsourcing & Referrals

Reimbursements & Policies

Care Teams & Services

Other Regional Challenges

Competition Mission Training Programs Sourcing Housing

Page 16: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Competition

Market Analysis

Internal Audits

Define Unique

Position

Customize R&R Plan

Mission Engagement

Page 17: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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RetentionInvestment Operations Alignment

OnboardingEarly Engagement Mentorship

RecruitmentRight Candidates Unconventional Sourcing

Residency Programs

California Primary Care Association – Workforce ReportNorthwest Regional Primary Care Association – Education Health Center Initiative

Community Health Center, Inc. – National Cooperative Agreement

Page 18: Cast of Characters - CHCWorkforce.org · Solutions, Training, and Assistance for Recruitment and Retention Partnership: PCAs, PCOs, BPHC. Association of Clinicians for the Underserved

Association of Clinicians for the Underserved

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Sourcing Candidates

Define Need

•Candidate•Opportunity

Create Processes

•Assessment•Advertising

Post Broadly

•National•State•Local

Housing Shortages

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Association of Clinicians for the Underserved

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Support•Real Estate

Agents•Short Term

Solutions•Commuting Perks

Partnerships•Chamber of

Commerce •Landlords•Developers

Work Groups

Work Group Feedback

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Association of Clinicians for the Underserved

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• 703-562-8820• [email protected]

Allison Abayasekara

• 844-ACU-HIRE• [email protected]² Center