1. Using a Fishbone Diagram PROG 1026: Logic & Problem Solving

2. Agenda

• Workshop Introduction (tonight)

• Cause & Effect Introduction (tonight)

• Cause & Effect Practice (tonight & Monday)

• Cause & Effect Follow-up (Monday)

• Wrap-up and Exam Prep (Monday)

3. Workshop Introduction

• Why are we looking at C&E?

• • Problem-Solving, Problem Definition

• • C&E Tools and Problem Solving Approaches

• • Process Improvement and Continuous Quality Improvement

• • Root Causes, not Symptoms

4. Objectives

• Help participants to use a Cause and Effect Diagram to increase the effectiveness of process-improvement and problem-solving

• Help participants prepare for, construct and use a Cause and Effect Diagram

• Help participants to become experts in facilitating a group using a Cause and Effect Diagram

5. Cause & Effect Diagram

• Definition: A Cause and Effect Diagram is a tool that helps a team to identify, explore, and display in increasing detail, all of the possible causes related to a problem or condition in order to discover its root cause(s).

Problem Statement

6. Objectives of C&E Analysis

• To work as a team to intensively study and understand a problem, condition, or improvement opportunity, in order to identify its root cause(s).

• To increase team motivation and commitment to solve a problem by including diverse ideas and creating consensus.

• To encourage novel ways of solving problems by creatively grouping ideas.

• To blend creative thinking with data collection and analysis in the problem-solving process.

7. Ground Rules

• Dont be afraid to make mistakes; everyone is learning.

• Listen to each other as well as to the facilitator; each person has a lot of valuable experience and insight.

• Give the tool a chance to work; dont judge it before youve experienced the whole process.

• Feel free to have fun; no one says learning has to be dull!

8. Illustrating C&E (Why? Why?)

• Define/ Assign Cause Categories

• Brainstorm more detailed causes

• Choose a cause and ask Why? 2-5 times

• Share lowest level causes and look for patterns

• An issue for practice

• Why dont I get everything done on the weekend I plan to do?

9. Constructing a Fishbone Diagram

• Velaction Video

10. Application

• Review the Process for constructing a Fishbone Diagram

• • Pages 5-8 in handout

• Read the case study

• • Pages 9-10

• Write a problem statement for discussion next class

• Jot down or highlight ideas, indications, possible causes

• Come back prepared to engage in a discussion of causes and effects relative to this case

11. Break

• Questions?

• See you in the application session