2

3

Total income Double digit growth each year (+13% in 2011)

X-Sell ratio x 2 in 4 years (close to 60% in 2011)

Fixed Income From 150k in 2006 to 12 mio in 2011

Rev/RM x 4 in 4 years

Exposure “flat” (no significant growth in 4 years)

Liab./Assets 1 (incl. IP)

From “Tribal leadership” by Logan, King & Fischer-Wright, 2008; adapted by Ledoux

1

2

3

4

5

Stage

Alienated

Stable partnership

Team

“Life sucks”

“I’m great”

“Life is great”

“My life sucks”

“We’re great”

Language

2%

25%

49%

22%

2%

%

Separate

Relationship to people

Separate

Stable partnership

“My life sucks”

“We’re great”

Language

Personal domination

Inspired by Isaac Getz (Freedom Inc.)

1

2

3

1

2

3

1

2

3

Marina

Olivier Laurent

2011

2009

Clarity PrideProgress

Autonomy

2007

Excellence

2007RecognitionR

esu

lts

in p

erce

nti

les

Flexibility Responsi-bility

Standards Recognition Clarity Team spirit

Le

ss

bu

rea

ucr

ac

y

Inn

ov

ati

on

Au

ton

om

y

Ris

k t

aki

ng

Imp

rov

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rog

ress

Exc

ell

en

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Rel

ati

on

sh

ip t

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pe

rfo

rma

nc

e

Rec

og

nit

ion

&C

ele

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tio

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Mis

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n &

Vis

ion

Org

an

iza

tio

n &

Exp

ec

tati

on

s

Co

mm

itm

en

t

Me

mb

ers

hip

p

rid

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Co

op

era

tio

n

Mu

tua

l tru

st

20112009

Res

ult

s in

per

cen

tile

s

Directive Mobilizing Friendly Democratic Exemplaryperformer

Grower

Listen to your

liberating question*

Get off the dance

floor & on the

balcony

Learn daily to

ride your elephant

* Guiding you to your “personal legend” (Paulo Coelho)

16

I. Diagnose the system

• Be ready to observe & interpret before intervening

• Diagnose the system itself

• Diagnose the adaptive challenge

• Diagnose the political landscape

• Understand the qualities that makes an organization adaptive

II. Mobilize the system• Make interpretations

• Design effective interventions

• Act politically

• Modulate the stress & Orchestrate the conflict

• Build an adaptive culture

III. See yourself as a system• Identify who you are

• Know your tuning

• “Broaden your bandwidth”

• Understand your roles

• Articulate your purposes

IV. Deploy yourself• Stay connected to your purposes

• “Engage courageously”

• Inspire people

• Run experiments

• “Thrive”

Source : “The practice of adaptive leadership” by Ronal Heifetz & Co

17

Solution and implementation

Solution and implementation

Primary locus of resp. for the work

Primary locus of resp. for the work Kind of workKind of workProblem

definition

Problem definitionChallengeChallenge

ClearClear ClearClear PhysicianPhysician TechnicalTechnical

ClearClear Requires learningRequires learning Physician and patient

Physician and patient

Technical and adaptive

Technical and adaptive

Requires learningRequires learning Requires learningRequires learning Patient > physicianPatient > physician AdaptiveAdaptive

Type IType I

Type IIType II

Type IIIType III

Source: “Leadership without easy answers”, by Ronald Heifetz

18

Source: “Leadership on the line”, by Ronald Heifetz & Marty Linsky

Protect leadership voices w/out authority

(Cover who raises questions authorities can’t raise)

5strategic

principles ofadaptive

leadership

Keep the distress level tolerable(Control the pressure cooker)

Focus on ripening issues(Counteract work avoidance mechanisms)

Give the work back to people

(Put pressure on people with the problem)

Unbundle the issues(Distinguish technical & adaptive challenges)

Source: “Leadership without easy answers”, by Ronald Heifetz, adapted by Ledoux

Listen to your

liberating question

Get off the dance

floor & on the

balcony

Learn daily to

ride your elephant

Get out of the way -

Let go

* Guiding you to your “personal legend” (Paulo Coelho)

1

‐ Give your team all credits for success while taking yourself the responsibility for its failures

‐ Learn to recognize the patterns of life, of leading & following, to know when & how not to interfere

Help others grow & shine; put yourself behind(Arts of Brilliance & Grace*)

‐ Release others brilliance through graceful words, regardless of their rank or status

* Inspired by Mark Strom in “Arts of the Wise Leader”

‐ Pursue their growth as an end in itself, never as a mean to more profit

‐ Don’t try to motivate others; create an environment in which they can motivate themselves

22

2

‐ Dare to speak in darkness: talk with promise about the future, while recognizing org. realities & their limitations

Connect yourself & others to the whole(Arts of Story & Promise*)

‐ Subvert powerless words & interpretations through stories that allow new purposes & possibilities to emerge

‐ Always maintain the dialogue, even in the face of breakdown

‐ Commit to all this and all the world will conspire to help you realize it

* Inspired by Mark Strom in “Arts of the Wise Leader”

‐ Let culture transform itself as your stories unfold

EleganceElegance

To build & nurture

To build & nurture

With a mind & heart fixed onWith a mind & heart fixed on

BeautyBeauty

Strength of Character

Strength of Character GoodnessGoodness

BrillianceBrilliance

PromisePromise

HeartHeart Unity-in-DiversityUnity-in-DiversityGraceGrace

ClarityClarity TruthTruthStoryStory