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PREPARED FOR CBRE ASIA PACIFIC FACILITIES MANAGEMENT SERVICES CAPABILITY February 2014

Vietnam Team

2 CBRE APAC FM CAPABILITY FOR CLIENT

AGENDA

Company Overview Our Service Offerings Asia Platform

Sample of Clients Value Proposition

Market Trends

FM Delivery Model


Global,

Full Service Real Estate

Services Provider

Fortune 500 company

(#387 in 2013)

3.3 Billion square feet

managed

42,050 employees in

63 countries

DRIVING VALUE FOR CLIENTS GLOBALLY


CBRE ASIA PACIFIC FOOTPRINT

CBRE has been active in Asia since 1974 and today

has 98 offices in 13 countries across the region.

Australia

Cambodia

China

Hong Kong

India

Japan

Korea

Malaysia

New Zealand

CBRE has the most comprehensive

services platform in the industry where

Clients can benefit from our extensive

market intelligence and scalable

resources.

Relevance to our Clients

Philippines

Singapore

Taiwan

Thailand

Vietnam


GLOBAL CORPORATE SERVICES (GCS)

300+ Corporate Client Accounts

80% of Fortune 100

129,263 client locations

managed

3.3 BSF under management

US$32 B managed OPEX

(including energy)

US$22.3 B managed CAPEX

10,000+ GCS employees

>95% Strategic Client Renewal

Rate

Capital Markets Consulting

& Workplace Strategies

CLIENT


CBRE APAC FACILITIES MANAGEMENT

Specialist Services

1.1 BSF under Facility and Asset Management

1,800 + FM Professionals in the region

Centralized Management structure with Hub

leadership

Hub and Spoke Delivery Model

New Delhi

Sydney

Singapore

Hong Kong GCS Hub Shanghai

Tokyo

1.2 MSF

FM, Engineering

4 MSF

FM, TM, PM

730 KSF

FM, PM, TM

1.9 MSF

Full Service

2 MSF

FM, PM

1.5 MSF

FM, PM, TM

1.9 MSF

FM, PM, TM

4 MSF

FM, ad-hoc TM

5.6 MSF

Global Integrator

TM: Transaction Mgmt, PM: Project Mgmt, FM: Facilities Mgmt

http://upload.wikimedia.org/wikipedia/commons/a/a6/State_street_logo.jpg


CBRE APAC FACILITIES MANAGEMENT

Global Director

Facilities Management (Global)

Maureen Ehrenberg

Regional & Country Infrastructure

AUSTRALIA/NZ

Director-

Russell O’Shea

INDIA

Senior Executive Director –

Rajesh Pandit

Service Ins Program

Francis Boey

Technology Manager

Josh Wilkinson

HR Director

Sally Clift

HSSE Leader, APAC

Philip Lau

HSSE Managers

10FTE

Strategic Sourcing

Andrew Weaver

Sourcing Managers

11FTE

Operations Director

Cameron Ahrens

Finance Controller

Grace Ramin

Finance Support

Amanda Chen

Transition/Transform

Fiona Saunders

Transition Manager

Stephen Owens

SINGAPORE inc.

SE Asia Director

Damian Kells

JAPAN

Director-Craig Cox

CHINA

Director - Wallace Wong

Engineering Manager

Wong Min Yu

Sustainability

Director

Tim Shen

Administrative Support

Anne Tam

HK/TAIWAN

Director - KK Law

Finance Director

Atul Mudalier

Legal Finance Client Accounting Human Resources

Managing Director, FM Asia

Pacific

Peter Smyth

Managing Director, GCS - Asia

Phil Rowland

KOREA

Director – SH Yang

AFFILIATE COUNTRIES

Indonesia, Malaysia

Thailand &

Philippines

VIETNAM

TBC?


DEPTH AND BREADTH OF APAC FM PLATFORM

APAC Regional Lead Peter Smyth Hong Kong

Malaysia Chris Boyd Kuala Lumpur

South Korea SH Yang Seoul

China Wallace Wong Shanghai

Japan Craig Cox Tokyo

Philippines Nelson del Mundo Manila

Australia Russell O’Shea Sydney

Singapore Damian Kells Singapore

India Rajesh Pandit New Delhi

HK & TW KK Law Hong Kong

APAC Ops. Lead Cameron Ahrens Singapore


REGIONAL EXPERT NETWORK

Critical Facilities

& Energy

Management

Strategic

Sourcing

Health, Safety,

and Environment Sustainability Finance

Technology/

Innovation Transition

Wong Min Yu Associate Director

Based in Singapore

Achieve energy use

reductions

Improve energy

performance and

our client’s bottom

line

Enhance/ advise

any current and

future sustainable

achievements and

accreditation as an

environmentally-

smart building

Andrew Weaver Director

Based in Singapore

Solicit or participate

in the preparation

and evaluation of

bids proposals,

negotiations, etc.

with vendors/

subcontractors

Manage vendor

relationships

Prepare

recommendations

and savings plan

Philip Lau HSE Manager

Based in Hong

Kong

Ensure safe, secure

environments that

minimize risk

Establish systems,

training, and

processes to deliver

our work safely,

often creating an

overlay with existing

client safety

platforms

Tim Shen Director

Based in Taipei

Develop &

implement solutions

to achieve client’s

core sustainability

objectives through

real estate portfolios

and processes

Facilitate green

building standards

and programs that

reduce global

carbon footprint

Grace Ramin Associate Director

Based in Singapore

Evaluate integration

of accounting and

operations

Prepare for

reporting and

benchmarking

Review client

expense control and

tracking

Allow real time

access to financial

data to facilitate

client’s decision

making process

Josh Wilkinson Senior Manager

Based in Hong

Kong

Provide oversight of

CBREInsight

technology solutions

Develop and

maintain customer

reporting

requirements

including KPI’s and

service levels

Fiona Saunders Director

Based in Hong

Kong

Maintain service

levels during the

transfer

Mitigate/eliminate

risks of service

disruption

Establish the

conditions, team

members, and client

relationships

required for ongoing

success

The Regional Expert Network provides oversight of the specific functions and continues to

share world class knowledge, insight, procedures and tools to all our professionals working

on-site.


CBRE FM DELIVERY MODEL

Services Engineering Energy & Sustainability

EHS

Sourcing

Security

Janitorial

Management

Landscaping

Mail Services

Critical Environments

Food Services Business Services

Self Perform Network Out Task Supplier

KE

Y

Repairs &

Maintenance

Building Operations

Business Services

Janitorial Services

Landscaping

Security

Health & Safety

Energy Mgmt

Waste Mgmt

Parking Mgmt

Asset Plans

Accounting

Insurance Services

Tax Advisory Services

Shuttle Services

FACILITIES

MANAGEMENT


1.2 MSF

580 KSF 1.9 MSF

1.9 MSF 4 MSF

730 KSF

SAMPLE CLIENTS

FM, Engineering Full Service FM

TM, FM, PM TM, FM, PM, PS TM, FM, PM

TM: Transaction Mgmt, PM: Project Mgmt, FM: Facilities Mgmt; PS: Portfolio Services


VALUE PROPOSITION

• Savings: o Leveraging CBRE buying power

o Aggregation of Spend (eg. Across Accounts/Clients)

o Partnering with Vendors Globally & Regionally

• Talent Management: o Best Available People

o Formal Performance Management Framework

o Training & Development

• Platform: o Not dedicated to a Client/Contract

o Subject Matter Experts

o Risk Management & Mitigation

• Global Leverage & Flexibility: o Largest Real Estate Firm Globally

o Access to all CBRE Lines of Business

o Ability to Grow (and retract) with Business Cycles

• Governance & Controls: o Financial Controls and Transparency

o Playbooks (Policies & Procedures)

o Audits, Inspections and Improvement Planning

MARKET TRENDS


CUSTOMER ISSUES TODAY

Business volatility – emphasis on down-side protection

Sustainability – contributing through RE/FM operations and FM supply chain

Alternative uses of space – efficient, flexible utilization

Globalization – consolidation driving different, shared, organizational model

for common services

Innovation – focus on more value and in shaping corporate culture

Consistent experience with workplace services

Talent – retaining talent and also adding talent in RE/FM

Higher focus on compliance (environment, regulatory, financial, etc.) and

deliberate risk management


LEADING CLIENTS ARE EVOLVING THEIR BUSINESS MODELS TO LEVERAGE “CONTINUOUS IMPROVEMENT”

Source: CoreNet Global, CoRE 2010, Integrated Resource and Infrastructure Solutions, Trammell Crow Company, Research Lead (2004)

VA

LU

E T

O E

NT

ER

PR

ISE

SCOPE OF INTEGRATION

STABILIZE

CENTRALIZE

OPTIMIZE

INNOVATE

INTEGRATE Stabilization/

centralization driven by

desire to improve

management of: • Data

• Cost

• Quality

• Speed

• Risk

Optimization often characterized by:

• CRE alignment with business units via CRM

• Increased outsourcing of tactical and some

strategic functions

• Introduction of strategic planning

Integration occurs with:

• Business unit leaders

• Functional counterparts

• Service partners

Innovation

• Integrated workplace and

infrastructure strategies

• New KPIs

Decentralized/

Ad Hoc


CONTRACTING OPTIONS

CBRE acts as a paying agent but will

not directly subcontract with vendors.

Client may not be able to enjoy

CBRE’s sourcing scale.

Agency

CBRE acts as Principal and has direct

or subcontracting relationship with

vendors. It may incur double tax

issues in some countries.

Client will be able to fully utilize

CBRE’s sourcing scale.

What are other clients doing?

Principal Transitioning Agency

Principal

http://upload.wikimedia.org/wikipedia/commons/a/a6/State_street_logo.jpg


PRINCIPAL VS. AGENCY

Agency Principal

CLIENT

GOVERNANCE

FINANCIAL

CONTRACTUAL

PROCUREMENT

TRANSITIONAL

Client delegates responsibility for

operational management of the contract

to it’s Agent but all major decisions are

retained by the Client.

CBRE takes decisions on vendor

selection. Client approval level varies.

Governance is maintained by KPI

reviews and can be changed each year.

Service Partner approves 3rd party

suppliers invoices

Organization pays 3rd party vendors

Service Partner approves and pays 3rd

party vendors

Client organization contracts directly

with all 3rd party vendors

Service Partner manages performance

and delivery on behalf of Client

Service Partner contracts directly with

3rd party vendors, managing

performance and delivery

Service Partner procures and contracts

directly with 3rd party vendors.

Client procurement may maintain

governance role.

Shorter implementation timeframe as no

vendor contracts are affected.

Critical path is defined by staff transfer

process which varies by country.

Longer implementation timeframe as

vendor contracts need to be novated or

negotiated across to Service Partner

Same timing as agency for staff transfer

Service Partner procures 3rd party

vendors and Client approves and signs

contracts


CONTACTS

Cameron Ahrens

Regional Director, Facility Management

CBRE Global Corporate Services

T: (65) 6229 1122

F: (65) 6226 1606

[email protected]

mailto:[email protected]

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