CCSF CAREER SERVICES

2017-2018 Report and2018-2019 Action Plan

In the Fall of 2017, the Career Services team began their Workforce Development journey....

- Supporting CCSF students with industry specific job placement- Supporting CCSF students with industry specific internship

placement- Bringing industry specific employers to CCSF- Increasing enrollments in Cooperative Work Experience classes

2017-18 ACCOMPLISHMENTS: - Hired Employment & Training Specialists- Student/Faculty Engagement- Developed a collaborative vision with key stakeholders

Student Focus GroupsInnovating Career Services Retreat

- Started Makersphere Internship Program- Marketing collateral & Social Media enhancements - Began Healthcare Bridge - Implemented College Central Network (CCN)- Launched Workforce Wednesdays- CCSF Connect Event- Total Intern Management Workshop

INDUSTRY CLUSTERS: EMPLOYMENT SPECIALISTS

Margarita Ward415.561.1930John Adams

Steve Nelson415.452.7104Ocean

Arya Zarrinkelk415.452.5407Ocean & Mission

Melissa McPeters415.550.4424Evans and Airport

Coming SoonOcean

Coming Soon

CAREER DEVELOPMENT CENTERSCHOOL LIAISONSSCHOOL LIAISONBehavioral & Social Sciences & Multicultural Studies Jimmy LyBusiness, Fashion & Hospitality Josephine UbungenEnglish & Foreign Languages Jimmy LyESL, International Ed & Transitional Studies Valerie AbaunzaFine, Applied & Communication Arts John SalangsangHealth, PE & Social Services Valerie AbaunzaScience, Technology, Engineering & Mathematics John Salangsang

CAREER SERVICES FOCUS GROUPS & RETREAT

• Key Findings• Current Career Services have many strengths but are underutilized• CCSF Career Services need to be recalibrated to meet a variety of student

needs, goals and circumstances

• Recommendations• Finalize and socialize the Career Services vision• Communicate inventories of services• Engage work on employer partnerships, marketing/promotions

• Innovating Career Services Report

Career Services Focus Groups & Retreat• Key Findings• Current Career Services have many strengths but are underutilized• CCSF Career Services need to be recalibrated to meet a variety of student

needs, goals and circumstances

• Recommendations• Finalize and socialize the Career Services vision• Communicate inventories of services• Engage working groups (e.g, employer partnerships,

marketing/promotions)

LINK TO CCSF CONNECT VIDEO

2017-2018 CAREER SERVICES RESULTS:

• Three Employment & Training Specialists• Number of Students on Caseload: 345• Number of Presentations: 170• Number of Students in Presentations: 2767• Number of Employers Engaged: 392• Number of Placements Reported: 227

- Jobs: 137- Internships: 90

Employers Engaged:IT/CNIT:CyberSN EMR-CPR Robert HalfBrainbabes Masterclass Whitehawk SoftwareField Nation TekSystems Lawrence Berkeley LabsOath:Verizon SUTech SolarwindsKarat Ventura Tech Professional Computer Ser.UCSF PG&E Alameda County IT Kohl's HCL TechnologiesSFO-IT Jones IT Ernst & YoungSAP CoopTech Mann ITSFHA Gap IBM New Collar

Employers Engaged:Arts, Media, Entertainment:Google Udemy AirBnBInstagram Diesel GumasZendesk Twitter AsanaGiant Creative SF MOMA LeicaNetflix Industrial Light & Magic NASASF Chronicle Sandbox Studios Levi'sThe Image Flow SF Parks Conservancy IATSE 16Pier 24 Photography De Young MuseumLegion of Honor Museum Beyond PixBamTech Media Ritual Coffee RoastersDesign Action Collective

Employers Engaged:Transportation/Building & Construction Trades:Aim to Please Janitorial TruscapesTenderloin Neighborhood Development AccoArriba Juntos AbleJames Reid Carpentry United AirlinesWaxie UCSFFacesSF AeroguardSan Carlos Flight Center SF MiniShift LeitersAlaska Air TownshipThales PanasonicBenz Auto Body USPSUpcycle Builders Bath FitterShea Properties

SUCCESS STORIES:AirBnB was seeking a Photo Retoucher for their real estate photo team. In reaching out to clients and staff, Tim was selected to apply for the role. Prior to this, Tim was working as a freelance photographer and doing inside sales for a lighting organization. With no bachelor's degree, Tim was very unsure if he would even qualify. The Employment and Training specialist helped him prepare his assets and his interviewing skills. A few short days later, he got the job, paying him the most he has ever made doing photography work!

Laid off after years of working at Bang & Olufsen, Norberto decided to sign up for Construction Management classes this spring. In his first semester, he worked hard, met new classmates, and got a part time job at Terra Petra, a new environmental company. He is a vapor barrier specialist, getting paid $30/hr. He reports that his company is talking about promoting him and giving him even more work.

SUCCESS STORIES:Jen just started working with her Employment and Training Specialist to learn the ins and outs of getting photography work in 2018. She hit the ground running, conducting informational interviews and acquiring freelance projects. She applied for a role with the Oakland Raiders, documenting their corporate philanthropy events. After making it past the phone interview stage, she did a mock interview with her ETS making sure her game was on point. 2 weeks after the mock interview, she was offered the position!

Malvina had JUST finished her certificate in Visual Media Design Foundations at CCSF when she attended the VMD Workforce Wednesday and scheduled to work with the Employment and Training Specialist. Before even beginning the job search process with her ETS, Malvina began applying to positions across the Bay Area. Once she acquired an onsite interview with Pure IP, she conducted a mock interview with her ETS to help her understand how to communicate her competency, her culture fit, and her chemistry to both the hiring manager and the CEO. She was offered a full time role as a Graphic Designer with Pure IP making 60k annually!

SUCCESS STORIES:Glenn spent 28 years in prison. Glenn is now working as much as he can so that he can save up for retirement. He currently works full time as a custodian at a residential hotel. He is seeking part time work as a custodian to supplement his income. His ETS referred him to the City Rent a Car car washer job posted on CCN. He interviewed and was told that they cannot accommodate the hours he needs. A few days later, they offered him an evening job at $18/hr. He started June 1. From the Evans Mini Custodial Hiring Fair, he also has an interview at ABM on 6/4 to work as a custodian.

Kerrie came back to City College to make a career change from the paralegal field to Cybersecurity. This summer she scored a paid internship with the San Francisco Public Utilities Commission in which she will learn about Network Security. But Kerrie is not just a successful student, she is also involved in several tech-related campus clubs and recruits students to go to career events and professional networking opportunities. This semester she also was a student worker in Career Services, and provided invaluable assistance with creating content for and presenting in career services workshops.

SUCCESS STORIES:Kelvin is a 3rd semester student in the CNIT Program at CCSF. He recently attended a CNIT job fair and found an internship opportunity at the San Francisco Housing Authority where he worked for the past 3 months getting hands on experience in IT specialties, including Technical Support, Hardware, Troubleshooting, Cybersecurity, and Virtualization. He also learned over 20 different types of sysadmin and helpdesk applications. To quote Kelvin: "My overall experience at SFHA was incredible. To learn so many different technologies and skills in such a short time was a blessing. I was very fortunate to be giving this opportunity to start off on my IT career. I am excited to work at SFHA and to continue my IT education at CCSF. My personal advice to my peers is: Don’t give up, continue to do what you aim for, failure is part of the road to success and opportunities will come to people who are ready."

STUDENT TESTIMONIALS:"{Melissa},I am forever in your debt. I just received word of acceptance for the NASA Summer Internship. Arc Jet at NASA Ames. Material Temp testing. I am not even capable of dreaming something so fantastic. I am the most happy man on, or off the earth. You are out of this world. You didn’t just go out of your way, or the extra mile, you went out of the known Solar System for me. I can never thank you enough for your encouragement and taking so much time to really put me in touch with my dream, now a reality. I want to excel and will always thank you first as long as I live. Please never ever hesitate to ask anything of me. May I have your permission to send every Veteran to you? - Stef

“It has been a blessing for me getting to know Steve these past 6 months. He has given me many great opportunities to pursue in the tech industry. I appreciate him spending his time with me, informing me of potential employment opportunities, and giving me not just coaching in interviews, but life lessons. Steve is not just an employment specialist to me, but a lifetime friend. I am very glad CCSF chose him to be part of the team”. –Kelvin

“I really appreciated the opportunity to work with Arya and was well impressed with the services he provided. It is a fantastic service to be able to offer students and help them find direction which I think is so important. I only wish I had someone like him to help me out when I completed my bachelors degree. Great addition to the school!!” - Craig

EMPLOYER TESTIMONIALS:“You are welcome, It was a pleasure. One of the students took the initiative to call me and I got him in touch with Mario to review the carpenters union entrance. We were able to write him a letter to get him ahead in line for the pre-apprenticeship program. I am very glad that we are able to help. Anytime you need us to speak. One of us can probably make it”.

Michael TzortzisPlant Construction, Vice President / Construction Manager

“The reliability of knowledge among the individuals we’ve brought on board from the I.T. program at CCSF is refreshing. We can confidently give them entry-level tasks to start out with, but more importantly, during their continued growth and development, the knowledge they gained at CCSF allows for the quick absorption of new skills. Considering the quality of students sent our way, we’re happy to contribute to their blossoming careers”.

Cameron WilliamsVCIO, Resource Development Manager - Professional Computer Support

“She looks like a stellar candidate indeed. I forwarded her info to Timeline’s Head of Audience and CEO. I said they should expect an application from Alma within the next couple of days. If the social media position does not work out for her, I’d certainly be interested in talking with her about producing social media videos on a freelance basis. She would also be a great candidate to do freelance work for KQED. They are always on the lookout for talented bilingual (Spanish/English) multimedia producers”.

Joanne Elgart JenningsInterim Head of video - Timeline

“Will worked out great in the internship! He picked up everything very quickly and even got to take the lead on some projects meeting with the client directly.

Lucky for us he is available to hire part time for the summer as well.

Glad we could be a part of the first try at the Maker internship. We will definitely be interested in the future programs.”

Alex Thompson – Pagoda Arts Laser Cutting

EMPLOYER TESTIMONIALS:

Career Services Team in Action!

Faculty Feedback Survey Results –May 2018Who completed the survey?• 43 Respondents: 31 Faculty and 12 Department Chairs

• 13 Arts/Media/Entertainment• 9 Transportation/Construction Trades• 8 CNIT/CS• 8 Healthcare• 2 Child Development• 2 Business• 1 Biotech

Faculty Feedback Survey Results• 89% of Survey Respondents gave Satisfaction Ratings of 4 or 5

out of 5 for current ETS• Lower satisfaction among departments that didn’t have an ETS at time

of survey• Most Valued Services:

• Bringing Employers to Campus: Events• Facilitating Industry-Specific Job Applications• Developing Job/Internship Opportunities

• Preferences:• Inviting Specialists to make Classroom Presentations

• Introductory Emails from Faculty to Students• Meeting with the Specialist to Strategize Employer Outreach

• Sharing Employer Contacts w/Specialists• Providing Services Late Afternoon (4-6) or Evening (6-8)

• Tuesday/Wednesday/Thursday

Faculty Feedback Survey Results

Facilitating industry-specific job applications

Forwarding job/internship opportunities

Bringing employers to campus

Connecting students with job readiness training

activities

Helping students conduct an industry specific targeted job search

Referring students to enroll in Cooperative

Work Experience

Faculty Feedback Survey ResultsWhat’s Working Well?

• It's wonderful to "hand off" job opportunities to a skilled person who will help prepare students and make them aware.

• Communicates with instructors & has provided career/job information to students.

• Excellent outreach and relationship-building with potential employers

• Good events on campus with employers and student participation. • Workforce Wednesday!

• Good at meeting with students to get them ready for job search and sharing opportunities with them.

• Timely responses to students.• Open minded and passionate to help students get jobs.

Faculty Feedback Survey ResultsWhat can be improved?

• More involvement with industry advisory meeting including recruiting participants.

• More tracking of job placements and sharing that information• More resources to meet growing student demand for career services (possibly

the addition of another career services Specialist)• Closer integration with department and faculty in terms of a) assisting

individual students, b) updating course content to meet current industry needs (specialist already emails faculty frequently, will require buy-in from more members of faculty)• Collaboration with department in the planning of career panels and

employer events• Sharing information about employers being contacted

• Work with our Work Experience instructor to make more industry contacts and set up rotating internships for our courses

In the Fall of 2018, the CAREER SERVICES team continue their journey....

- Supporting CCSF students with industry specific job placement

- Supporting CCSF students with industry specific internship placement

- Bringing industry specific employers to CCSF

- Increasing enrollments in Cooperative Work Experience classes

CAREER SERVICES – Goals for 2018-19

• Expand awareness of Career Services among students, faculty, employers, and partners.• Increase number of students who utilize Career

Services, enroll in Work Experience courses, and are placed in jobs and internships.

CAREER SERVICES – Next Steps in 2018-19Student Engagement• Distribute Career Services intro messages to students• Build Career Services presence online and at Centers

• Website, marketing & promotions, social media• Profile student success stories• Promote Career Services events at Centers

• Partner with Career Center on service coordination• Integrated schedule of outreach, workshops and events

CAREER SERVICES – Next Steps in 2018-19Faculty Engagement• Prepare job aid/toolkit that describes Career Services• Conduct Flex Day workshops about Career Services• Create introductory emails and templates for faculty to promote

Employment Specialists to students• Involve Faculty in Industry-specific strategy sessions• Host Career Services planning meetings• Resend Annual Feedback Survey in Spring 2019

CAREER SERVICES – Next Steps in 2018-19Employer Engagement• Manage Two Large Employer Events per Year

• Fall: Climate Action Resource Fair• Spring: CCSF Connect: Recognizing Employer Partners

• Coordinate Monthly Industry-Specific Events • Workforce Wednesdays, Internship & Career Fairs, workshops

• Finalize employer-facing website, videos, marketing & promotions• Support Advisory Committee recruitment & enhancement efforts• Improve overall tracking of employer relationships

CAREER SERVICES FALL EVENTS

DATE TITLE

9.6.18 CNIT Internship and Job Fair9.11.18 Fashion Job Fair9.11.18 Construction Management Mixer9.14.18 Global Climate Action Summit - Career Fair @ LinkedIn9.19.18 Workforce Wednesdays - Careers in Photography

10.3 & 10.10 Workforce Wednesdays – Be Your Own Boss10.11.18 Fall Job Fair10.16.18 CNIT Alumni Panel10.17.18 Workforce Wednesdays - Careers in Cinema10.25.18 Summer 2019 Internship Event11.16.18 Veterans Career & Resource FairNov-Dec MANY MORE EVENTS!

CAREER DEVELOPMENT CENTER FALL 2018 WORKSHOPS – MUB39

CLIMATE ACTION CAREER FAIR

LINK TO CCSF CONNECT EVENT VIDEO

CONTACT US: careerservices@ccsf.edu• John Halpin, Associate Dean

• 415-452-7013• jhalpin@ccsf.edu

• Janel Hadden, Cooperative WorkExperience• 415-452-7045• jhadden@ccsf.edu

Career Services & Work Experience OfficeMultiUse Building (MUB) Room 130Bccsf.edu/careerservices