All India Police Science Congress, Raipur, June, 2010

CCTNS In KarnatakaExperience Sharing

All India Police Science Congress is highest forum for brainstorming onissues facing the Indian Police. Crime Criminal Tracking Network and SystemProject of the MHA plans to revolutionise the Police and make it at par with thebest in the world. The IT technology would be the bane for the Police as is thecase of most modern and tech savvy organisations.case of most modern and tech savvy organisations.

This powerpoint presentation was given by Sri Sanjay Sahay, IGP, PoliceComputer Wing, Bangalore, Karnataka, at the All India Police ScienceCongress at Raipur, June 2010. This presentation elaborates the model bywhich Karnataka became one of Advanced States in this project. An articlebased on this presentation was published in the Compendium of the All IndiaPolice Science Congress.

Sanjay Sahay, IGP,PCW, Bangalore.

CCTNS In Karnataka

Experience Sharing

Sanjay SahayIGP, Police Computer Wing,Karnataka

Presentation Structure

� Introduction

� Karnataka Composite Model

� Milestones

� Networking

� FMS/Asset Management

� Police IT� Police IT

� CCTNS-Police IT Entity

� Capacity Building

� Change Management

� Issues

� Challenges

� Conclusion

Before we start…

�How many of you feel that qualitative

communication, lack of proper documentation

and retrieval is the biggest problem with the

Police?

�ATMs, Mobiles, SMSs? You are already in

the center of the digital world.

Karnataka Computerization Composite Model

� First state to be on full broadband networking

Single operation

� ERP Solution- end to end

� Multipronged training- basic/application/role based/� Multipronged training- basic/application/role based/

officers equally responsible

� Hiring of Trainer’s Model

� Specialist System Administrators

� Multi Organizational workforce

� Perfect synchronization of activities/processes

Milestones�Skeletal Data Center

�Broadband networking

�Anti Virus/Asset Management

�CCTNS lead state

�Project Management of Police IT

�System Administrators�System Administrators

�UAT for all Police IT Modules

�Setting up Training Centers

�Integration of Bangalore Traffic Police to the new network

�E Procurement

�GPS based AVLS system

�GIS based G-CARE

KSP Wide Area Network

SPWAN Network SPWAN Network ArchitectureArchitecture

Karnatak State Karnatak State Police Data Police Data Center DesignCenter Design

Upgraded Upgraded DatacenterDatacenter

Networking Issues

� By default dynamic IP

� Six months battle with BSNL

� BSNL staff we interact with know only billing dates

� Weekly project review with BSNL

� Bangalore in charge was not available for Central Team� Bangalore in charge was not available for Central Team

� Treat VPNoBB connections as single landlines

� Network control is very difficult

� SBI- Datacraft- Key to BSNL

� KSP Network Diagram used

Anti-Virus

� 2500 licenses have been installed

� Installed through centralized antivirus server

� Regular updates pushed to the client machines over the � Regular updates pushed to the client machines over the

KSPWAN

� Centralized license management

� Centralized report generations

� Centralized virus database

Anti-Virus

I joined when servers were full of viruses,

computers seemed to be very acceptable

proposition

Benefits

� Virus free network� Virus free network

� Better Bandwidth availability

� Secured data communication through removable

media

� Protections against spamming, intrusion

Asset Management

� It monitors Networking Hardware and health of the

systems.

� Integrated with the Centralized Domain Controllers to

track network user activitiestrack network user activities

� Enable the Unit officers for vendor management to

enforce the SLAs

� Customized reports enable the unit officers to devices

strategies for better quality of services

� Facilities Management Service is in place

Police IT

Police IT is a Comprehensive ERP system providing

seamless integration to the day to day operations

of the Police Department

Police IT in its conceptualization, creation and roll

out would have a pioneering impact in the way

Police in India would go digital in the days to come

POLICE ITFeatures

� Centralized Architecture

� Bilingual

� Workflow design� Workflow design

� Role based access

� 519 screens and 406 reports

Police IT-Modules� Crime

� Law & Order

� Traffic

� Finance

� Administration

� Stores� Stores

� Armed Reserve

� Motor Transport

� Training

� Wireless

� Forensic Science Laboratory

� Executive Information System

Screens and ReportsModules No Of Screens Reports Total

General

Crime

Admin

Finance

Law & Order

FRO

FSL

Wireless

8

102

110

75

62

18

26

9

10

105

44

66

14

23

21

5

18

207

154

141

76

41

47

14Wireless

Training

Armed Reserve

Motor Transport

Traffic

Stores

Total

9

24

22

15

33

15

519

5

15

12

19

53

19

406

14

39

27

41

68

52

925

Crime Module

Investigation

� FIR to Result of Appeal

� UDR Proceedings

Registers

� MoB/ HS Sheet

� Rowdy/ Smuggler/ gang register� Rowdy/ Smuggler/ gang register

� BCR role A & B

� Persons matching

Instructions

� Investigation memo

� GCR report

� Case progress remarks

Approvals� Final report B, C and UDR

� MoB/ HS/ rowdy sheet approval

� FSL approvals

Reports

Crime Module

Reports� Monthly statement reports

� Crime Register reports

� Modus operandi reports

� Comparative statements

� Crime review

� Crime in India

Crime Investigation Workflow(FIR to Result of appeal)

Crime Investigation WorkflowMOB/HS/Rowdy Sheet

Prevention is better that cure

Otherwise it would become a tryst with destiny

� The legal framework- well spelt SLAs with clear cut timelines,

penal clauses, provisions of blacklisting etc

� Academically bright, professionally extremely competent team

leader. A man with demonstrated capabilities across leader. A man with demonstrated capabilities across

projects/regions/domains. He is the key to the success or failure or

the project

� Very close monitoring of the Software Development

Software Development

Learnings

� Every member of the development team should be cleared by the

department

� The team should be co located

� Creation of SRS very critical� Creation of SRS very critical

� Real time User Acceptance Tests

� Handling of Change Requests

� Details of Roll out, Capacity Building and the Handholding Plan can

be cleared as a part of SLA

CCTNS

� Karnataka is one of the lead states based on the

present stage of computerisation

� Police IT is the front end for the CCTNS in the state

� NISG is the state PMC� NISG is the state PMC

� All Governing Structures are in place

� Procurement is about to start

� Training infrastructure

CCTNS – Police IT

• Mission Mode Project

• Wipro, the developer

Police IT CCTNS

• GoI accepts Karnataka as a lead state

• Both the projects get integrated

Lead State

CCTNS Police IT

Capacity Building Plan

Training InfrastructureTraining InfrastructureTraining for 75 System Training for 75 System

AdministratorsAdministrators

Training for Training for Nodal Officers Nodal Officers

of all Unitsof all Units

Training for Training for Mapping of EndMapping of End--UsersUsers

Deployment of TrainersDeployment of Trainers

Basic Training for Basic Training for EndEnd--UsersUsers

Training Curriculum Training Curriculum Basic IT & Police ITBasic IT & Police IT

Training for Training for Technical TeamsTechnical Teams

of all Unitsof all Units

Police IT Training Police IT Training for Endfor End--Users Users & Handholding& Handholding

Present Training

Training Programs

� 48 hours Basic Computer Awareness Training� Police IT Software Application Training� Specialized Training as in case of System Administrators

Model of Training

Hiring of trainers using our own infrastructure

Creation of CBTs for Police IT application under progress

Quality output is the only goal of the training

System Administrators Training

� State Govt. approved System Administrators training

for 75 police personnel.

� Selection of Candidates was through online

test/interview.test/interview.

� Intensive training in 3 phases, Customized System

Administrators training, MCSE and CCNA.

� Weekly evaluation, evaluation after each phase and

final evaluation.

Specialized System Administrators Training

� Online entrance test at SCRB� Interview� Customized need based training � MCSE� MCSE� CCNA- yet to start

Today we have 65 MCSE certified Police Professionals in the State Police, might be the highest amongst govt. depts/organisations

Training Initiatives

� In-House trainers are being used for Basic training.

� All the ministerial staff are trained on Basic Training.

� Out-sourcing the Basic training on hiring the trainers � Out-sourcing the Basic training on hiring the trainers

model under CCTNS Project for 5000 end-users.

� To establish 30 District Training centers and 6

Regional training centers across state under CCTNS.

Execution of the training plan

� Training Infrastructure to be established at all the

centers identified

� Professional Trainer team to be hired

� Training for the Trainers for Police IT Application

is being worked out with Wipro Ltdis being worked out with Wipro Ltd

� Deployment of the Trainers

� Nominating one officer as in-charge for each

training center

� Formation of Training calendar for each Training

Center

Other softwares

� e-Procurement

� GPS-AVLS

� e- Beat

� Recruitment� Recruitment

� G-CARE

� Bangalore City Traffic Police

Enforcement- Blackberry

Regulation- Video Surveillance

Estimate Creation

Estimate Approval

Preparation of

Tender Document

Draft Tender

Schedule

Tender Finalization

Measurement / Inspection

Payment

Issue of Order Indent ManagementContract Management /

Catalogue Management

e- Proc

Workflow

Schedule

Approval of Tender Schedule

Publish of Tender

Supplier Registration

Submission of Bid

Tender Opening

Tender Evaluation

E-Tendering

Change Management

A full fledged change management plancovering all dimensions of the issue,executable straight away, may be drawnimmediately and put into action. This wouldimmediately and put into action. This wouldtake care of major bottlenecks at the time ofdeployment of the software, when evenminor hiccups take a long time to beresolved

Issues� Training for S-PMC by C-PMC,

will cut down learning time

� Regular flow of information between the two

� Timelines cannot be extended as data/info is available

� Knowledge of local language for consultants etc?

� Language of training?

� Customization process for application software-testing

� Synchronization of all activities and processes-

networking, software creation/customisation, training,

physical infrastructure

� Maintenance of the infrastructure created- its perfect functioning

is the key to success

Issues

� Main bottleneck are the officers- PSIs to DGPs, target group

for training, special training program for offficers. Non technical

inputs as well

� Can laptops with extra battery be used in power shortage areas

� Only licensed software should be installed otherwise it might

lead to embarrassing situationslead to embarrassing situations

� Visits by the Delhi team would help in maintaining the quality

and required corrections can be done sooner than later

� Functional and sustainable training model- viable even after the

completion of this project

� Most successful mission mode project can be used as a model

Challenges

� Change in attitude

� Be a practitioner yourself. If you change,

the world changes

� Provide a robust network & network security� Provide a robust network & network security

� Data Center consolidation and management

� Data sharing with other department’s databases.

Easier said than done. Completed data migration

from HRMS database

� Professional benchmarking and certification for

every task/activity/process

Challenges…

� Personnel to be trained in a fully networked digital atmosphere, so far applications have meant duplication

� Training infrastructure, training curriculum, integration of Police IT application training with integration of Police IT application training with Basic Courses at all levels

� 15,000 personnel to be trained

� Data migration from CCIS & Data digitization wherever required

Challenges…

� Rollout is the process of Installation, Initial usage of the software till it is stabilized and the end user becomes fully conversant

� A detailed plan for phase wise roll out synchronizing with all other inputs is in final synchronizing with all other inputs is in final stage

� Handholding by the software creator, any other agency or by the department

� Initial roll out in a controlled atmosphere

Conclusion

The successful completion of this project would take the

police to much higher level of efficiency, near total

transparency, all mechanical work would become redundant,

more human resources would be available for core tasks,

better investigation, qualitative change in planning, splitbetter investigation, qualitative change in planning, split

second communication, perfect documentation/ retrieval, no

alibi as the application is role based, need based passage of

information on the website/ press/individuals, tracking of

incidents/facts /details would be flawless etc.

THANK YOUTHANK YOU