Catholic Charities USA Code of Ethics: Staff/Volunteer/Agency

Relationships

Presenter: Ken Flanagan, Ph.D.

Code of Conduct for the Webinar/Conference Call

1. Please place your phone on Mute2. Do not place this session on Hold3. To make a comment or raise a question,

please use your hand held receiver/do not use speaker phone.

(7) Research

Responsibilities

(6) Resource

Development/Funding

Responsibilities

(5) Social

Responsibilities

(4) Staff/Volunteer/

Agency Responsibilities

(3) CEO/

Management Team

Responsibilities

(2) Board and

Governance Responsibilities

(1) Responsibilities

to Clients

Areas of Organizational

Ethical Responsibility

Ethical Standards

General Comments

Key section Importance of Supervision Behavioral statements Effort to promote Best Practices Consistent with accreditation

organizations Recognizing challenges for smaller

agencies Mission focus Current economic conditions impacting

practice

Overview of Standard Four

8 sections

45 subsets

Key values: respect openness & transparency

accountability mutuality

Review of Standard Four

4.01 Non-discrimination

4.02 Supervision 1.Boundary definition (dual

relationships) 2. Vicarious liability 3. Evaluation 4.Mission integration 5.Conflicts of Interests

Supervisory Relationships

The relationship between the supervisor and staff must be professionally defined and determined

The relationship between the supervisor and senior management must be accountable and transparent

Standard Four

4.03 Responsibility of the Supervisor to Administration

4.04 Mutuality

4.05 Staff responsibility to the Organization1. Support the mission 2.Continuous Quality Improvement 3. Deal with potential conflicts

Conflicts: What to Do

Identify- the conflict in ethical terms, is this a conflict of values, rights and responsibilities?

Question- what values, biases or preferences do you have in the situation that are creating conflict?

Consult- with supervisor

Standard Four

4.06 Relationships with Colleagues that display respect and promote a collaborative model

1. Appropriate boundary relationships2. Service/therapeutic process3. Private practice issue4. Impaired worker issues

Standard Four

4.07 Team Relationships

1. Role definition2. Decision-making process

Standard Four

4.08 Volunteers1. Support the mission2. Define roles3. Define responsibilities4. Define supervision5. Screening process/background checks6. Recognition7. No preferential treatment/time frame for former clients

Closing comments

Standards and behavioral expectations are meant to promote best practices within Catholic Charities organizations and create centers of excellence for service delivery

Consistent with a Servant Leadership approach to management and client services

Openness to “disruptive innovations” with regards to service delivery- new ways to provide services, being consistent with our values and mission

Reflection Questions

After reading these standards, what behaviors and/or attitudes do I feel I need to change or improve upon in order to respond to the standards?

What do the terms openness and transparency mean to me and how do they reflect upon my current behaviors at work?

How would clients of our agency benefit by approaching them through the behaviors that the standards promote?

Questions/Comments

Thank you for your Participation!

Save the Dates for Future Webinars related to the Code of Ethics, held from 3-4pm Eastern Standard Time:

August 20thAugust 20th --- Social Responsibility (Facilitator: Fr. Ragan Schriver)

For more information, please contact Bob Colbert at 703-236-6203.

CEU Credit

Participants can obtain CEU credit for their participation in the Code Webinar Series.

For more information, contact Bob Colbert at rcolbert@catholiccharitiesusa.org

Credit through --- The Catholic University of America’s National Catholic School of Social WorkFee: $15 per participant