cdl conf making a good place great
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Making a Good Workplace Great
CDL Conference 2010
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Introductions
• Julie Gedro, Central New York
Mentor, Faculty Chair, Forum Director
• Mary Morton, Office of the President
Affirmative Action Officer
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Program Outline
• Introduction• Purpose• University and College Vision• Civility Terms and Concepts• Interactive Case Study & Reporting Out• Communication Exercise• Wrap-up
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Purpose
• Evoke dialogue and raise awareness around workplace civility.
• Discuss the alignment of university initiatives with our college strategic initiatives.
• Discuss ethical, moral and legal implications that arise out of incivility in the workplace.
• Enhance the quality of work life.
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SUNY’s Core Values
• Student Centeredness – Keep students at the center of all we do
• Community Engagement – learning goes both ways
• Diversity & Acceptance – it makes us stronger and smarter
• Integrity and Collegiality – It’s the bedrock of our business
• Collaboration – makes our expertise more powerful
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College Strategic Plan
Vision Statement – reads in part:
“The college, as a premier institution for adult learning within SUNY and across the nation…
The college creates and supports cooperative
initiatives among all segments of the population to
foster respect, civility and a welcoming environment.”
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Vision 2015
Three Strategic Themes:A. Innovative learning organization
B. Sustaining and Management Growth
C. Telling our Story
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Strategic Theme “A”
To be an innovative, learning organization, we need to:
• Do better by our learners• Do better by each other• Developing a culture innovation, reflections
and continuous improvement
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Civility in the Workplace
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Definitions
• Civility: “Civility is the sum of the many sacrifices of living together.”
(Carter, 1998, in Estes and Wang, 2008)
• Incivility: “Low intensity deviant behavior with ambiguous intent to harm the target, in violation of workplace norms for mutual respect.”
Pearson (1999, in Estes and Wang)
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Incivility Examples
Condescending and demeaning comments
Overruling decisions without a reason
Disrupting meetings
Giving public reprimands
Talking about someone behind his or her back
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Incivility Examples
• Giving others the silent treatment
• Ignoring someone
• Not giving credit where it is due
• Sexually harassing someone
• Giving dirty looks or negative eye contact
• Insulting or yelling (Estes & Wang)
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Negative Behaviors:
• Rude comments
• Insensitive actions
• Unintentional slights
• Complaining
• Gossip/rumors
• Cultural bias
• Crude jokes
• Profanity
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Verbal and Physical Aggression
• Yelling / loud voice• Belittling comments• Intimidation / threats• Discriminatory
comments• Cursing at someone• Humiliation
• Assault / Battery• Throwing objects• Violent outbursts
(e.g., hitting the wall)• Inappropriate
touching• Harassment
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Positive Behaviors
Can you identify characteristics of an effective workplace?
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Barriers to Effectiveness
What are some individual and organizational barriers to effectiveness?
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Barriers to Effectiveness
Bullying: Repeated, health-harming mistreatment of one or more persons (the targets) by one or more perpetrators. May include:
• Offensive conduct/behaviors which are threatening, humiliating or intimidating
• Work interference -- sabotage -- which prevents work from getting done.
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Bullying Tactics
• False accusations of errors not actually made
• Staring or glaring
• Discounting the other person’s contributions
• “Freezing out” and isolating and employee from others
• Exhibiting mood swings in front of the work group
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Barriers to Effectiveness
MobbingMobbing is emotional abuse in the workplace.
• "Ganging up" by co-workers, subordinates or superiors, to force someone out of the workplace through rumor, innuendo, intimidation, humiliation, discrediting, and isolation.
• Malicious, non-sexual, non-racial, general harassment.
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Small Group Scenario’s
• 10 Minutes – Work in small groups – read and discuss scenario
• Reporting out
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Expectations Exercise
Individual Exercise:On a piece of paper, record 5 items that you expect from colleagues in the workplace on a day-to-day basis (office etiquette).
Examples:
• Pick up an item that has fallen on the floor rather than stepping over it
• Fill up the copier if it has run out of paper
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Expectations Exercise
• Place a check next to each item that you agree should be an “unwritten rule”.
• Report out
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So….What can you take back?
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A Culture of Civility
• Clearly define expectations for how employees treat each other
• Learn social norms and customs• Have a cooperative approach• Learn tolerances• Recognize individual differences• Be open to adapting your position• Leaders model civility for others• Reward civil behavior
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Focus on common groundrather than differences
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Make the workplace BETTER!
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Questions???Questions???
THANK YOU FOR ATTENDINGTHANK YOU FOR ATTENDING