7/17/2019 CDR

1/2

CONTINUING PROFESSIONAL DEVELOPMENT (CPD)

On completion of my Bachelor of Engineering (Electronics & Telecommunication) from North Maharashtra University, I started my career in telecommunication and networking sector. I crave to scout the upcoming latest versions or updates in thetelecommunication field which has provided me the opportunity to shape my career in an ascending order of the technology. The decisions I have made in my career over the past 7+ years have been mainly driven by my zeal to keep abreast of telecom technologies and my interest in telecommunication and networking. With this as my basis, I have always made a conscious effort to strive towards perfection in whatever I have attempted and achieved.I started my professional career with Bharti Airtel Service Ltd. as an AssistantOfficer. I worked in Installation and Fault repair for POTS that is Analog Phones and Broadband technology.I had the exposure to the latest technology of that time; Digital Subscriber Line (DSL), it is a technology that puts high speed digital data on standard two-conductor voice-grade telephone wiring. DSL signal can be "superimposed" on an existing phone line because the frequencies DSL uses are far above the frequenciesused in voice conversations.In Airtel I had chance to get familiar with installing of telecommunication hardware, configuring and integrating network and telecommunications technology withcomputer software. E1/T1, ISDN BRI/PRI, DSLAM, networking connectivity throughfiber, splicing with help of OTR, copper wire connectivity, end to end connectivity for broadband signal and voice signal. Team management; handling team of sit

e supervisors, technicians, wiremen. Customer dealing and liaison with local authorities for permission were the activities that enhanced my technical and personal skills. I had the opportunity of team management, team building which helpedme to understand the power of team work. Target oriented project assigned to metaught me to work in a confined time frame and achieve the success. I have strived to learn something new each passing day. This learning approach made me gainhigh degree skill, in varied/diverse aspects of the industry both technically &commercially.Aware of the fact that I have to keep myself updated as along with the changingtechnologies, I switched over to the world of Wi-Fi technology and joined with Tikona Digital Networks Pvt. Ltd. (Wireless Broadband Services). It was a new place, new people, new set-up and a new challenge to take on. The first and foremost challenging and learning experience was to understand Wi-Fi technology and est

ablish the network in a very small span of time. Working under pressure, achieving set targets following 100% compliance and company norms, site survey for planning the development of customer access communications network infrastructure, keeping the track of materials consumption on sites, inventories, equipment and instruments, maintaining the documentation of communication policies, procedures,guidelines and quality standards. Site audit, proper documentation of the same,vendor audit and approving the bills of the site, these were the areas in whichI worked on and along with the technical growth I developed team management abilities. I was exposed to multiple domains Network, WAN, Server Management. I always made sure to learn something new each day and this helped me learn and understand the functionality and inter-dependence of the various domains in a TelecomIndustry.Following the demand in the telecommunication arena I decided to work on the boo

ming telecom technology that is VOIP; Voice over Internet Protocol. Hence I joined Orange Business Services as a CMD Specialist working on Cisco IP telephony for World Bank Group. Starting my career with POTS Analog phone and DSL then grasping knowledge of the Wireless communication and utilizing the 3G internet speedthrough Wi-Fi, I was finally reached to the Digital mode of Communication; the cheapest and high quality source of communication - IP telephony.In Orange Business Services I learned IP telephony (Internet Protocol telephony)technology that use the Internet Protocol's packet-switched connections to exchange voice, fax, and other forms of information that have traditionally been carried over the dedicated circuit-switched connections of the public switched tele

7/17/2019 CDR

2/2

phone network (PSTN) which was used in Bharti Airtel from where I started my career. Using the Internet, calls travel as packets of data on shared lines, avoiding the tolls of the PSTN. Handle customer inquiries, complaints and service requests. Act as the SPOC for the customer till the request is activated, locate resources for problem resolution and design best-option solutions. Managing Team onshift basis, being a shift lead and high-volume workload within a deadline-driven environment. Handling Daily calls with the client's helpdesk to rectify the pending cases was proposed by me. After daily calls reviewing the results and datawith the team, encapsulated the points on which we can work on to minimize suchissues in future in order to provide more resolute and impeccable service to thecustomer.Working with all the three different entities led me to enhance my skills in project management, fault analysis, technical competence, and capability for team work. This is the perfect example of my carrier growth, from analog world of telecommunication to the very advanced Wi-Fi technology of communication and finallyto the latest IP telephony technology.

CERTIFICATION

CCNA Voice, Cisco Id - CSCO12329925 ITIL Foundation 2011