July 2013 - June 2014

VenueAll workshops are held at

the Centre for Culture, Ethnicity & Health.

23 Lennox StreetRichmond VIC 3121

Visit www.ceh.org.au/training for directions. Please arrive15 minutes prior to the workshop start time to sign in.

Register for a workshopRegister online at www.ceh.org.au/training

or call (03) 9418 9929.

9.15am – 1pm workshops $1509.30am – 4.30pm workshops $250

Cost includes morning tea, lunch and course materials.Payment must be received before the workshop date.

Please note, places are limited.

Features of our trainingCapacity building

Empowers participants to implement changein their own work practices and at a wider

organisational level.

InteractivityTraining is based on adult learning principles.

Participants are encouraged to share their own knowledge and experience, and work in groups to

resolve issues and challenges.

ResourcesParticipants receive tip sheets, tools and

reading lists to enhance the information providedin the workshop.

Organisational trainingWe can provide a training program tailored to the

needs of your workplace. Our training helps you review current practice and identify ways to improve planning, communication and service delivery, ensuring that it is

relevant to your staff and their needs.

Resources & libraryCEH provides a wide range of resources on cultural

competence and wellbeing, for use by government, health and community service providers. Browse our online

catalogue or contact our librarian for more information.

www.ceh.org.au/resources

Do you need to work more effectively with clients from culturally and linguistically diverse (CALD) backgrounds?

The Centre for Culture, Ethnicity and Health (CEH) offers a range of workshops that can enhance cultural competency in your workplace. Our training features relevant case studies, hands-on activities and comprehensive resource lists for further learning.

Organisational health literacy 14 August 2013

Health literacy in practice11 September 2013

Evaluation planning for CALD community projects18 September 2013

Improving cross cultural communication 16 October 2013

Negotiating between health beliefs13 November 2013

Organisational health literacy 19 February 2014

Health literacy in practice19 March 2014

Evaluation planning for CALD community projects30 April 2014

Understanding the sexual health and wellbeing needs of refugee young people

14 May 2014

Understanding the impact of stigma on the health of our clients

25 June 2014

CALD community engagement and participation4 June 2014

centre for culture, ethnicity & health

cultural responsiveness training

Training, services and resources training@ceh.org.au(03) 9418 9929 www.ceh.org.au

centre for culture, ethnicity & health

Negotiating between health beliefs

13 November 2013

Different health beliefs and understandings of illness influencehelp-seeking practices and behaviours. This training provides strategies and methods for practitioners to negotiate between health beliefs with CALD patients/clients to improve health outcomes.

For: Health practitioners.

Workshop participants will be able to:

Identify key components of the world’s major health belief systems

Elicit from clients their understanding of health, illness and treatment

Employ a five-step process to negotiate between your own and your client’s health beliefs, to reach mutually-agreed goals

Organisational health literacy

14 August 2013

19 February 2014

Health literacy aims to improve individuals’ capacity to understand and apply health information by changing the way service providers work. This workshop provides methods to embed organisation-wide health literacy strategies into systems, operations, planning and workforce development.

For: Managers and senior staff.

Workshop participants will be able to:

Identify organisational priority areas for health literacy action

Contextualise health literacy within cultural responsiveness, quality improvement and diversity planning requirements

Apply health literacy strategies relative to the organisation’s needs.

Program planning and project staff Health practitioners Managers and senior staff

Health, community and local government staff

Health literacy in practice

11 September 2013

19 March 2014

The degree to which individuals can obtain and understand health information has a significant impact on their capacity to make appropriate health decisions. This workshop provides practitioners with strategies to review practices and systems, and tools to check client/patient understanding of health information.

For: Health, community and local government staff.

Workshop participants will be able to:

Identify principles of health literacy and models of practice

Implement strategies to improve practices and systems

Apply tools to assess individuals’ understanding of health information

Evaluation planning forCALD community projects

18 September 2013 Full Day

30 April 2014 Full Day

Good project evaluation tells us more than participation numbers. How can we assess the social impact of CALD health and wellbeing projects with merit and validity; to build the evidence base, inform future directions and ensure on-going improvement? This training provides skills in designing an evaluation plan that makes use of appropriate research methods, data sources and collection tools.

For: Program planning and project staff with some experience in evaluation design.

Workshop participants will be able to:

Identify a range of research approaches, methods and data collection tools appropriate to assessing social impact of CALD community projects

Select evaluation methods and tools that are appropriate for the research question

Critically analyse data, verify its validity, and interpret results

Map key aspects of an evaluation plan.

Improving cross cultural communication

16 October 2013

Effective communication with refugee and migrant clients is essential for high quality service delivery. This workshop provides strategies and skills to engage with individuals who have low English proficiency.

For: Health, community and local government staff.

Workshop participants will be able to:

Identify key principles in effective cross-cultural communication

Identify when an interpreter is needed and the process to engage an interpreter

Implement strategies for effective communication with CALD clients.

Understanding the impactof stigma on the health of our clients

25 June 2014

Stigma is an important concept to understand when working with clients from marginalised backgrounds, including migrant and refugee communities. Stigma affects many aspects of people’s lives including health. This workshop will support participants to understand stigma, and its impact on your client’s help-seeking behaviour, addressing sensitive issues and their overall health outcomes. Sexual health, injecting drug use and problem gambling and others will be used to highlight successful strategies.

For: Health and community services staff.

Workshop participants will be able to:

Identify institutional enablers for stigma and our role in its perpetuation

Implement strategies to create and encourage help-seeking behaviour

Apply effective cross-cultural communication strategies when approaching sensitive issues

centre for culture, ethnicity & health

Training, services and resources(03) 9418 9929 training@ceh.org.auwww.ceh.org.au

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Understanding the sexual health and wellbeing needs of refugee young people

14 May 2014

The migration and refugee experience often means young people miss out on sexual health and wellbeing education prior to settlement in Australia. The stigma surrounding sexually transmitted infections and other sexual health issues, along with low English proficiency, can be a major barrier to help-seeking. This workshop will help you build refugee young people’s knowledge, their access to services, and their capacity to make informed decisions.

For: Staff that work with young people.

Workshop participants will be able to:

Deliver culturally appropriate sexual health education for young people

Identify a range of activities that support learning about sexual and reproductive health

Implement strategies to engage parents in sexual health programs

CALD communityengagement and participation

4 June 2014 Full Day

Meaningful engagement is essential for high-quality program planning, delivery and evaluation. This training provides strategies for sustained and innovative engagement with your target communities, and methods to account for cultural considerations within the engagement strategy.

For: Program planning and project staff and community engagement officers.

Workshop participants will be able to:

Implement strategies that lead to meaningful engagement with CALD communities

Design engagement strategies that account for and are responsive to issues of culture and language

Establish systems to track engagement and measure outcomes

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