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Seminar Report ON Impact of Celebrity Endorsement ” BY SHILPA AGRAWAL 2009- 2010 IN PARTIAL FULFILLMENT OF MASTER OF BUSINESS ADMINISTRATION DEGREE 2

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Page 1: Celebrity Endorsement

 

 

Seminar Report

ON

“Impact of Celebrity Endorsement ”

BY

SHILPA AGRAWAL

2009- 2010 

IN PARTIAL FULFILLMENT OF

MASTER OF BUSINESS ADMINISTRATION DEGREE

DISHA INSTITUTE OF MANAGEMENT AND TECHNOLOGY SATYA VIHAR, VIDHANSABHA- CHANDRAKHURI MARG,

MANDIR HAUSAUD, RAIPUR (C.G.)

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DISHA INSTITUTE OF MANAGEMENT AND TECHNOLOGY

Satya Vihar, Vidhansabha – Chandankhuri Marg, Mandir Hasaud, Raipur (C.G)

Ph: 0771-4200100-09, 2472000-004 , Fax no. 0771-4200110, 2472010

Website: dimatindia.com, Email: [email protected]

CERTIFICATE

This is to certify that Miss. Shilpa Agrawal of DIMAT, MBA semesterIII has

successfully completed the seminar report in partial fulfillment of requirement for

the award of MBA Degree prescribed by the Chhattisgarh Swami Vivekanand

Technical University, Bhilai.

This report is the record of authentic work carried out by the student during the

academic year 2009-10.

Prof. Dr. J.H. Vyas Signature of principal/ Director

Internal Guide

(Faculty of Management)

City office: Disha Tower, New Shanti Nagar, Raipur (C.G.) 492007 Ph.: +91-771-4035325-28, 33, 34 Fax: 0771-4035333

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DECLARATION

I, MS. SHILPA AGRAWAL here by declare that this report is the record of

authentic work carried out by me during the academic year 2009-2010

SHILPA AGRAWAL

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ACKNOWLEDGEMENT

I would like to express my gratitude to all those who gave me the responsibility to

complete this Report. I want to thank the Department of MBA of DIMAT

COLLEGE RAIPUR for giving me Permission to commence this report. I have

further more to thank my friends without there help it would not have been

possible for me to complete this seminar report {when necessary}.

I am deeply indebted to my Faculty members from the Department of MBA

whose help, stimulating suggestions and encouragement helped me in all the

time of research for and writing of this seminar report.

Especially, I would like to give my special thanks to my family members whose

patient love enabled me to complete this work.

Shilpa Agrawal

MBA 3rd Sem

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Table of content

s.no Name of the topic Page.no

1 summary 7-8

Chapter -1

2 Celebrity branding & its effect n consumers 10 -12

3 Relationship between a celebrity & a brand 13-16

4 Scope of acelebrity on incumbent brand 17-18

5 Is celebrity advertisement effective 19-21

6 Compatability of celebrity persona 21-22

7 Successful celebrity endorsement 22-24

8 Celebrity attributes 25

9 Argument for celebrity endorsement 26-27

10 Argument against celebrity endorsement 28-29

11 Brand,celebrities & consumers 30-31

12 Selection of celebrity 31-32

13 Types of celebrity endorsement 33

14 Facts over the years 34

15 Celebrity endorsement as a strategy 34

16 Objectives of celebrity endorsement 35-37

17 Brand image and celebrity 37-38

18 Measuring a celebrity endorsement 39-43

Chapter -2

19 Research objectives 45

20 Survey results 46-54

21 Findings 55

22 Summary and managerial implications 56-57

23 conclusion 57-58

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Chapter -3

24 Questionnaire 60-64

25 Bibliography & webliography 65

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EXECUTIVE SUMMARY

It is a known fact that the best endorsements achieve an eclectic balance

between the product (brand) and the celebrity. Giving a brand a 'face' is more

than just a marketing strategy to increase sales or gain market share, it is a

decision that can change the future of the brand forever.

Choice of the celebrity, hence, is of utmost importance and is usually done based

on many different parameters - appeal, looks, popularity or even just a fantasy

figure to endorse a brand.

In today's highly competitive markets, big brands are at logger-heads when it

comes to products, each having a similar product to that of a rival. Where does

one brand gain that quintessential advantage - advertising, service, promise of

trust, or even the all important price factors? Advertising seems to be the best

platform where brands prefer to compete on - right from hiring the best

advertising agencies to getting the biggest celebrities. What would be the formula

to success then? Well, a good creative agency, a large enough promotional

budget and a huge star to endorse your brand would definitely ensure in the

minds of a brand management team a feeling of security, success and a triumph

over the competitors brand.

The general belief among advertisers is that brand communication messages

delivered by celebrities and famous personalities generate a higher appeal,

attention and recall than those executed by non-celebrities. The quick message-

reach and impact are all too essential in today's highly competitive environment.

The different models applied by brands to achieve the full potential of such

endorsements, highlight the need for a convergence between the theoretical and

pragmatic approaches of brand building and effective advertising. The

importance of a celebrity-brand match and the various roles played by them as

brand-associates show the momentum this strategy has gained in the last

decade or so. We put forward certain ideas like 'positioning by association',

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'diminishing celebrity utility' and the Multiplier Effect which show the triangular

relationship between the brand, the consumer and the celebrity.

Despite the potential benefits derived from celebrity endorsements, they increase

a marketer's risk manifolds and should be treated with full attention and aptitude.

A brand should be cautious when employing celebrities to ensure promise

believability and delivery of the intended effect. The growing importance of

mythical characters as celebrities and their sway over the target segments are

ample proof of public demand for icons to look up to. As the celebrities traverse

from a mere commercial presence to public welfare message endorsements, a

whole new dimension is added to this process and helps us in achieving a

holistic view of the impact which celebrities generate in every sphere and

segment through their well-versed endorsements.

The most important thing to remember is that putting a celebrity in an ad is not an

idea in itself. Unfortunately, this is how most celebrities are being used in Indian

advertising, where they just become a prop. Ideally, there should be an idea that

makes the celebrity relevant to the product and the consumer. A celebrity's

presence in the ad should be contextual.

Celebrity endorsement cannot guarantee fool-proof success. The celebrity

endorsement strategy must be integrated with target market characteristics, and

the other elements of the marketing mix such as product design, branding,

packaging, and pricing. The message execution that will be mouthed by the

celebrity must likewise be made clear and single-minded. You can do this

cleverly by aligning the spirit of the brand to the product, or by using a celebrity

because it ensures that people will notice you, and hopefully remember what the

brand is saying. Smart associations are ones where the former happens.

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CHAPTER -1

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CELEBRITY BRANDING AND ITS EFFECT ON

CONSUMERS

It is a known fact that the best endorsements achieve an eclectic balance

between the product (brand) and the celebrity. Giving a brand a 'face' is more

than just a marketing strategy to increase sales or gain market share, it is a

decision that can change the future of the brand forever.

Choice of the celebrity, hence, is of utmost importance and is usually done based

on many different parameters - appeal, looks, popularity or even just a fantasy

figure to endorse a brand.

In today's highly competitive markets, big brands are at logger-heads when it

comes to products, each having a similar product to that of a rival. Where does

one brand gain that quintessential advantage - advertising, service, promise of

trust, or even the all important price factors? Advertising seems to be the best

platform where brands prefer to compete on - right from hiring the best

advertising agencies to getting the biggest celebrities. What would be the formula

to success then? Well, a good creative agency, a large enough promotional

budget and a huge star to endorse your brand would definitely ensure in the

minds of a brand management team a feeling of security, success and a triumph

over the competitors brand.

The general belief among advertisers is that brand communication messages

delivered by celebrities and famous personalities generate a higher appeal,

attention and recall than those executed by non-celebrities. The quick message-

reach and impact are all too essential in today's highly competitive environment.

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The different models applied by brands to achieve the full potential of such

endorsements, highlight the need for a convergence between the theoretical and

pragmatic approaches of brand building and effective advertising. The

importance of a celebrity-brand match and the various roles played by them as

brand-associates show the momentum this strategy has gained in the last

decade or so. We put forward certain ideas like 'positioning by association',

'diminishing celebrity utility' and the Multiplier Effect which show the triangular

relationship between the brand, the consumer and the celebrity.

India is a country where people are star-struck by film stars, cricketers,

politicians, and even criminals. Why? Populations of 1 billion and ticking,

everyday people need something or someone to look up to. A sense of security,

admiration, comfort, familiarity, and above all, someone they aspire to be at

some hidden level in their lives. And clever marketers leverage this very celebrity

appeal and are successfully carrying out their jobs by giving the bottom lines of

all the brands what they want - profit, market share and even recall. But how

much star power is too much? "Does Amitabh really use Tide," asked a 6 year

old to her mother. Her mother laughs and says, "No way, just a gimmick." What

does that do to the brand?

Now, despite the potential benefits derived from celebrity endorsements, they

increase a marketer's risk manifolds and should be treated with full attention and

aptitude. A brand should be cautious when employing celebrities to ensure

promise believability and delivery of the intended effect. The growing importance

of mythical characters as celebrities and their sway over the target segments are

ample proof of public demand for icons to look up to. As the celebrities traverse

from a mere commercial presence to public welfare message endorsements, a

whole new dimension is added to this process and helps us in achieving a

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holistic view of the impact which celebrities generate in every sphere and

segment through their well-versed endorsements.

At the end of the day, do any stakeholders in a company (employees,

contractors, customers, shareholders, communities the company supports with

jobs) benefit from a celebrity endorsement?

Does anyone buy a product because a Bollywood or TV actor/actress stands up

and reads a script in somewhat convincing manner? Are their distinctions in how

consumers perceive these types of endorsements and respond to them?

What happens when a celebrity endorser gets involved in a public scandal, or

worse, dies? Will the product lose consumer support or perish?

The most important thing to remember is that putting a celebrity in an ad is not an

idea in itself. Unfortunately, this is how most celebrities are being used in Indian

advertising, where they just become a prop. Ideally, there should be an idea that

makes the celebrity relevant to the product and the consumer. A celebrity's

presence in the ad should be contextual.

Celebrity endorsement cannot guarantee fool-proof success. The celebrity

endorsement strategy must be integrated with target market characteristics, and

the other elements of the marketing mix such as product design, branding,

packaging, and pricing. The message execution that will be mouthed by the

celebrity must likewise be made clear and single-minded. You can do this

cleverly by aligning the spirit of the brand to the product, or by using a celebrity

because it ensures that people will notice you, and hopefully remember what the

brand is saying. Smart associations are ones where the former happens.

Before we go into analyzing success and failure stories of brands, we examine

the title once again and try looking at it extremely minutely.

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Relationship between a Celebrity & a Brand

When a consumer thinks about a brand, the link with the celebrity node is

animated to a certain level through spreading activation (Anderson 1983a). The

joint activation of brand and celebrity provides a path over which one's evaluation

of the celebrity has an opportunity to transfer to the brand. The key to the

process is the simultaneous activation of the brand and celebrity nodes. Negative

information about the celebrity activates the celebrity node, which then activates

the brand node to some degree and allows reduced evaluation of the celebrity to

transfer to the brand. Studies by Noffsinger et al. (1983) and Judd et al. (1991)

provide empirical evidence demonstrating that attitudes can be affected in such a

way.

It is also important to view the consumer in their social and cultural setting to

further see how celebrity endorsements increase sales and impact brands over

time. Celebrities usually form a very good example of a reference group appeal.

This is particularly beneficial to a marketer and a brand who can cash in on the

success of the star and, hence, push his brand. People who idolize their

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celebrities, hence, have a biased affinity to the brand their favorites endorse. As

time passes on, they believe that they by adopting the brand that their celebrity

endorses are becoming more like them. Celebrities can be used in four ways

namely: testimonial, endorsement, actor and spokesperson.

Right now the current hot favorite in India is roping in celebrities for social causes

like pulse polio, etc. This has shown to be having a positive effect on the people.

In India, Bollywood and sport personalities rule the mind-space and airwaves.

A recent study by FCB-ULKA was done on celebrity endorsements in India.

Here, they discussed two parameters: Compatibility Index and Trait Index

when it came to finding the relationship between a celebrity and a brand.

Compatibility Index meant that the consumers saw a suitable match between the

brand and the celebrity. Trait Index was based on the match between brand and

celebrity personality traits. The numbers showed that Compatibility Index was

more favorable than Trait Index. E.g., Hrithik Roshan scored high on his

Compatibility Index (100) as compared to his Trait Index with Coca Cola. But the

end user being the consumer preferred him. The other startling fact was the high

points 93 and 100 by Salman Khan. But Thums-Up had to drop him after

Salman's accident. But people still associate Thums-Up with the Khan. The other

important factor is unaided association and Salman scored higher than other

competition. But in the long run, to protect the brand image, Salman was

dropped. So what is important is the way the customer perceives a brand and the

celebrity, so if the celebrity is favored, it does have a positive influence over the

brand. The other factor is the sheer image or popularity of the star, if the star's

image is larger than life, for example, for Amitabh Bachchan or Sachin

Tendulkar, the Compatibility Index seems to be a natural collorary.

Taking the millennium superstar Amitabh Bachchan, as an endorser, he fulfills all

the FRED objectives, namely, Familiarity (target market is aware of him, finds

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him friendly, likeable, dependable and trustworthy); Relevance (which says that

there should be a link between the endorser and the product as well as between

the endorser and the audience); Esteem (the polio endorsement, for example, is

successful as the masses see him as a credible name-face-voice); Differentiation

(in all his projections, he is seen to be one among the masses, and yet he towers

above them. He is different). His appeal is universal; lesser mortals merely cater

to specific niches. While there may be different reasons, depending on the

category, the lifecycle stage in which the brand is, and the particular marketing

mantra being the flavor of the moment, the main reason is to make the brand

stand out and to facilitate instant awareness.

For example, in the much talked about Shah Rukh - Santro campaign, the

organization wanted to overcome the shortcoming of an unknown brand, Korean

at that. The objective of the company was to garner faster brand recognition,

association and emotional unity with the target group.

The Santro ad showed the highest recall amongst auto ads, despite average

media spends for the category. Reason being simple - star power paid off.

Another example was the launch of Tamarind by S. Kumar, they reckoned they

spent 40-50 per cent less on media due to the sheer impact of using Hrithik

Roshan who was riding on the 'Kaho Na Pyar Hai' wave of Success. Ad recall

was as high as 70 per cent, and even the normally conservative trade got

interested (so while a new brand would normally take 8-10 months for entry into

a Shopper's Stop, Tamarind was prominently displayed within 20 days of launch).

But now looking at the long term effects of Hrithik, his movies began to flop and it

may seem a sheer co-incidence that the Tamarind brand died out as well.

Looking on the flip side, the biggest concerns from the advertiser's point of view

is that of 'vampiring' - the celebrity being bigger than the brand. Consider the

1980s when Dinesh Suitings chose Sunil Gavaskar as their brand endorser.

Soon it was seen that Gavaskar completely overshadowed the brand. A similar

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case was that of Shah Rukh and Mayur Suitings, where post termination of the

contract, the corporate had to vest crucial monies in a campaign where the sole

objective was to wean the brand identity off Shah Rukh Khan. So having a

celebrity who may outshine your product is not such a viable idea is the common

consensus.

The other problem is that of duration of endorsement, and a possible mismatch

between the celebrity's life cycle and that of the brand. Owing to unavailability of

dates, sometimes long-term contracts are signed, but the celebrity's life might be

over soon. Multiple endorsements are the other problem. There is unfortunately a

limited pool of celebrities who can resonate with consumers. So you have the

same celebrity endorsing several categories, as in case of Shah Rukh and

Sachin, who are completely over-exposed - one would assume a fair degree of

confusion and little room for credibility, and hence, a possible devaluing amongst

customers.

Studying TV and print advertisements, one will realize that either some

celebrities are endorsing several brands or a specific brand is endorsed by

different spokespersons. These concepts are called multiple brand endorsement

and multiple celebrity endorsement respectively.

The question is, does this special form of celebrity endorsement affects

consumers' brand attitudes? Following Tripp et al. (1994), the endorsement of as

many as four products negatively influences the celebrity spokesperson's

credibility (i.e., expertise and trustworthiness) and likeability. They further add

that these effects are independent of the celebrity, i.e., the perceptions of even

well-liked stars can be influenced. Reasons may be found in the lack of

distinctiveness, with one famous person endorsing several products instead of

concentrating on and representing one specific brand. Though these findings

may be valid, it does not automatically mean that the concept of multiple product

endorsement is useless. Further, research is suggested on potential positive

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effects, like transfer of positive brand images, and on the shape of consumers'

response when more than four products are endorsed.

The Scope of a Celebrity on the Incumbent Brand

Simply stating, a brand is a differentiated product and helps in identifying your

product and making it stand out due to its name, design, style, symbol, color

combination, or usually a mix of all these

Before we can scrutinize the effects of celebrity endorsement on the overall

brand, we have to ferret the implicit nuances that act as sources of strong brand

images or values: -

Experience of Use: This encapsulates familiarity and proven reliability.

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User Associations: Brands acquire images from the type of people who

are seen using them. Images of prestige or success are imbibed when

brands are associated with glamorous personalities.

Belief in Efficiency: Ranking from consumer associations, newspaper

editorials, etc.

Brand Appearance: Design of brand offers clues to quality and affects

preferences.

Manufacturer’s Name & Reputation: A prominent brand name (Sony,

Kellogg’s, Bajaj, Tata) transfers positive associations.

The celebrity’s role is the most explicit and profound in incarnating user

associations among the above mentioned points. To comprehend this, let us

analyze the multiplier effect formula for a successful brand: -

S=P* D*AV -- the multiplier effect

Where

S is a Successful Brand

P is an Effective Product

D is Distinctive Identity

AV is Added Values

The realm of the celebrity’s impact is confined to bestow a distinctive identity and

provide AV to the brand; the celebrity does not have the power to improve or

debilitate the efficiency and features of the core product. Thus, we are gradually

approaching an evident proposition claiming, "The health of a brand can

definitely be improved up to some extent by celebrity endorsement. But one has

to remember that endorsing a celebrity is a means to an end and not an end in

itself."

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An appropriately used celebrity can prove to be a massively powerful tool that

magnifies the effects of a campaign. But the aura of cautiousness should always

be there. The fact to be emphasised is that celebrities alone do not guarantee

success, as consumers nowadays understand advertising, know what

advertising is, and how it works. People realize that celebrities are being paid a

lot of money for endorsements and this knowledge leads them to cynicism about

celebrity endorsements.

Is celebrity advertising effective?

What are the benefits of representing India in the national cricket team? It is an

opportunity to compete with the best in the world and pitch one's talent against

the best.

It is an opportunity to travel around the world. It is an opportunity to uphold

national pride. And make good money from every match played.

But there is more, a ticket to modelling in the advertising world (and a future

perhaps in Bollywood). Not surprisingly it's a very attractive profession. As

advertisers pour crores of rupees every year, into celebrity advertising.

Think of Sachin Tendulkar. He means Pepsi in soft drinks, Boost in malted

beverages, MRF in tires, Fiat Palio in cars, TVS Victor in two-wheelers, Colgate

Total in toothpastes, Britannia in biscuits, Visa in credit cards, Airtel in mobile

services and Band-aid.

Clearly, an overload of brands and categories associated with one star.

In the advertising world, celebrity advertising is seen as a substitute for 'absence

of ideas' --  and actually frowned upon. Yet it appears again and again.

The reasons are quite insightful.

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A client hits upon celebrity as a solution when his agency is unable to present to

him a viable, exciting solution for his communication/marketing problem. He then

feels that the presence of a well-known face is an easy way out. It is rare that

there is an idea on the table and client and agency mutually agree that the

presence of a celebrity will actually lift the script. This is very similar to Bollywood

blockbuster films where the cast is decided upon and the script either written

accordingly or re-engineered around the cast!

There is no doubt that celebrity advertising has its benefits –

The four Qs:

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Quick saliency: It gets cut through because of the star and his attention getting

value. Goodlass Nerolac has ensured high saliency for its brand with the

inclusion of Amitabh Bachchan in its advertising.

Quick connect: There needs to be no insight but the communication connects

because the star connects. Sachin, Shah Rukh and their ilk's ensure an easy

connect for Pepsi with the youth.

Quick shorthand for brand values: The right star can actually telegraph a

brand message fast without elaborate story telling. Kapil Dev and Sachin

Tendulkar seem to have done that successfully for Boost in the early '90s. And

helped to differentiate it in the malted beverages market.

Quick means of brand differentiation: In a category where no brand is using a

celebrity, the first that picks one up could use it to differentiate itself in the

market. Boost did it in the malted beverage category.

And Preity Zinta does all the above four for Perk -- connecting with the youth and

reinforcing the brand's youthful, spontaneous, energetic values.

In general celebrity endorsements are impelled by virtue of the following

motives:

Instant Brand Awareness and Recall.

Celebrity values define, and refresh the brand image.

Celebrities add new dimensions to the brand image.

Instant credibility or aspiration PR coverage.

Lack of ideas.

Convincing clients.

An appropriately used celebrity can prove to be a massively powerful tool that

magnifies the effects of a campaign. But the aura of cautiousness should always

be there. The fact to be emphasized is that celebrities alone do not guarantee

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success, as consumers nowadays understand advertising. They know what

advertising is and how it works. People realize that celebrities are being paid a lot

of money for endorsements and this knowledge makes them cynical about

celebrity endorsements.

Compatibility of the celebrity’s persona with the overall

brand image

A celebrity is used to impart credibility and aspirational values to a brand, but the

celebrity needs to match the product. A good brand campaign idea and an

intrinsic link between the celebrity and the message are musts for a successful

campaign. Celebrities are no doubt good at generating attention, recall and

positive attitudes towards advertising provided that they are supporting a good

idea and there is an explicit fit between them and the brand. On the other hand,

they are rendered useless when it comes to the actual efficiency of the core

product, creating positive attitudes to brands, purchase intentions and actual

sales.

Certain parameters that postulate compatibility between the celebrity and brand

image are

Celebrity’s fit with the brand image.

Celebrity—Target audience match

Celebrity associated values.

Costs of acquiring the celebrity.

Celebrity—Product match.

Celebrity controversy risk.

Celebrity popularity.

Celebrity availability.

Celebrity physical attractiveness.

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Celebrity credibility.

Celebrity prior endorsements.

Whether celebrity is a brand user.

Celebrity profession.

Successful Celebrity Endorsements for a Brand - An

Indian Perspective

The latter part of the '80s saw the burgeoning of a new trend in India - brands

started being endorsed by celebrities. Hindi film and TV stars as well as sports-

persons were roped in to endorse prominent brands. Advertisements featuring

stars like Tabassum (Prestige Pressure Cooker), Jalal Agha (Pan Parag), Kapil

Dev (Palmolive Shaving Cream) and Sunil Gavaskar (Dinesh Suitings) became

common. Of course, probably the first ad to cash in on star power in a strategic,

long-term, mission statement kind of way was for Lux soap, a brand which has,

perhaps as a result of this, been among the top three in the country for much of

its life-time.

In recent times, we had the Shah Rukh-Santro campaign with the objective of

mitigating the impediment that an unknown Korean brand faced in the Indian

market. The objective was to garner faster brand recognition, association and

emotional unity with the target group. Star power in India can be gauged by the

successful endorsement done by Sharukh for three honchos - Pepsi, Clinic All

Clear and Santro.

Similarly, when S. Kumar's used Hrithik Roshan, then the hottest advertising

icon for their launch advertising for Tamarind, they reckoned they spent 40-50

per cent less on media due to the sheer impact of using Hrithik. Ad recall was as

high as 70 per cent, and even the normally conservative trade got interested.

Confining to India, it would not be presumptuous to state that celebrity

endorsements can aggrandize the overall brand. We have numerous examples

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exemplifying this claim. A standard example here is Coke, which, till recently,

internationally didn't use stars at all - in fact, India was a first for them. The result

was a ubiquitously appealing Aamir cheekily stating 'thanda matlab coca cola'.

The recall value for Nakshatra advertising is only due to the sensuous

Aishwarya. The Parker brand of pen, which by itself commands equity, used

Amitabh Bachchan to revitalize the brand in India. According to Pooja Jain,

Director, Luxor Writing Instruments Ltd. (LWIL), post-Bachchan Parker's sales

have increased by about 30 per cent.

India is one country which has always idolized the species of the celluloid world.

Therefore, it makes tremendous sense for a brand to procure a celebrity for its

endorsement. In India, there is an exponential potential for a celebrity

endorsement to be perceived as genuinely relevant, thereby, motivating

consumers to go in for the product - this would especially prove true if the

endorser and the category are a natural lifestyle fit (sports-persons and foot-

wear, Kapil-Sachin and Boost, film stars and beauty products).

Some Global Examples

Globally, firms have been juxtaposing their brands and themselves with celebrity

endorsers. Some successful ongoing global endorsements are as follows: -

Celebrity endorsements have been the bedrock of Pepsi's advertising. Over the

years, Pepsi has used and continues to use a number of celebrities for general

market and targeted advertising, including Shaquille O'Neal, Mary J. Blige,

Wyclef Jean, and Busta Rhymes, who did a targeted campaign for their

Mountain Dew product

George Foreman for Meineke. He has also sold more than 10 million Lean Mean

Fat-Reducing Grilling Machines since signing with the manufacturing company

James Earl Jones for Verizon and CNN

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Nike golf balls, since the company signed Tiger Woods in 1996, have seen a $

50 million revenue growth. Nike's golf line grossed more than $ 250 million in

annual sales. In 2000, he re-negotiated a five-year contract estimated at $ 125

million.

Other successful endorsements like Nike - Michael Jordan, Dunlop - John

McEnroe, Adidas - Prince Naseem Hamed, and so on

Venus Williams, tennis player and Wimbledon champion has signed a five-year $

40 million contract with sportswear manufacturer Reebok International Inc.

Celebrity attributes that influence endorsement

effectiveness

Previous research examining the effectiveness of celebrity endorsements has

focused primarily on personal attributes of the celebrity that enhance his or her

persuasiveness For example, a number of researchers have used models in

which “source credibility”, typically viewed as a function of trustworthiness and

expertise, is the primary factor determining how influential the endorser will be

Trustworthiness refers to the general believability of the endorser, and is thus

broader but conceptually similar to correspondent inferences about the endorser.

Expertise refers to the product knowledge of the endorser and thus to the validity

of his or her claims regarding the product, and is believed to be a factor that

increases persuasiveness above and beyond the effects of

trustworthiness.H3.=Perceived product knowledge of the endorser will be

positively associated with attitudes toward the advertised product.Other

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researchers have emphasized the importance of source attractiveness in

determining liking for the endorser and thereby increasing endorsement

effectiveness To the extent that attractiveness is an important determinant of

endorsement effectiveness, research based on the matchup hypothesis for a

discussion of the matchup hypothesis in relation to endorser expertise) suggests

that its importance is limited by the degree to which attractiveness “fits” well with

the advertised product Thus, for example, physical attractiveness might be useful

when selling cosmetics but not when selling computers. Furthermore, although

source attractiveness research has focused primarily on physical attractiveness,

attractiveness can also be viewed more generally as a positive attitude toward

the endorser. Such positive attitudes might result from admiration or perceived

similarity although effective advertising is more likely to rely on the admiration

component because the influential power of celebrities is closely connected to

their status as role models.

The argument for Celebrity Endorsement

Brands have been leveraging celebrity appeal for a long time. Across categories,

whether in products or services, more and more brands are banking on the mass

appeal of celebrities. As soon as a new face ascends the popularity charts,

advertisers queue up to have it splashed all over. Witness the spectacular rise of

Sania Mirza and Irfan Pathan in endorsements in a matter of a few months. The

accruement of celebrity endorsements can be justified by the following

advantages that are bestowed on the overall brand:

Establishment of Credibility: Approval of a brand by a star fosters a

sense of trust for that brand among the target audience- this is especially

true in case of new products. We had the Shah Rukh-Santro campaign. At

launch, Shah Rukh Khan endorsed Santro and this ensured that brand

awareness was created in a market, which did not even know the brand.

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Ensured Attention: Celebrities ensure attention of the target group by

breaking the clutter of advertisements and making the ad and the brand

more noticeable.

PR coverage: is another reason for using celebrities. Managers perceive

celebrities as topical, which create high PR coverage. A good example of

integrated celebrity campaigns is one of the World’s leading pop groups,

the Spice Girls, who have not only appeared in advertisements for Pepsi,

but also in product launching and PR events.

Time saving: Celebrity is able to build brand credibility in a short period of

time.

Higher degree of recall: People tend to commensurate the personalities

of the celebrity with the brand thereby increasing the recall value. Golf

champion Tiger Woods has endorsed American Express, Rolex, and Nike.

Actress Catherine Zeta-Jones is used by T-Mobile and Elizabeth Arden.

007 Pierce Brosnan promotes Omega, BMW, and Noreico.

Associative Benefit: A celebrity’s preference for a brand gives out a

persuasive message - because the celebrity is benefiting from the brand,

the consumer will also benefit.

Mitigating a tarnished image: Cadbury India wanted to restore the

consumer's confidence in its chocolate brands following the high-pitch

worms controversy; so the company appointed Amitabh Bachchan for the

job. Last year, when the even more controversial pesticide issue shook up

Coca-Cola and PepsiCo and resulted in much negative press, both soft

drink majors put out high-profile damage control ad films featuring their

best and most expensive celebrities. While Aamir Khan led the Coke

fightback as an ingenious and fastidious Bengali who finally gets

convinced of the product's `purity,' PepsiCo brought Shah Rukh Khan and

Sachin Tendulkar together once again in a television commercial which

drew references to the `safety' of the product indirectly.

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Psychographic Connect: Celebrities are loved and adored by their fans

and advertisers use stars to capitalise on these feelings to sway the fans

towards their brand.

Demographic Connect: Different stars appeal differently to various

demographic segments (age, gender, class, geography etc.).

Mass Appeal: Some stars have a universal appeal and therefore prove to

be a good bet to generate interest among the masses.

Providing testimony: Another benefit of using celebrity endorsers is that

s/he can provide testimony for a product or service, particularly when the

product has contributed to their celebrity. The more familiar an endorser,

the more likely consumers are to buy the endorsed product.

Rejuvenating a stagnant brand: With the objective of infusing fresh life

into the stagnant chyawanprash category and staving off competition from

various brands, Dabur India roped in Bachchan for an estimated Rs 8

crore.

Celebrity endorsement can sometimes compensate for lack of

innovative ideas.

The argument against Celebrity Endorsement

The celebrity approach has a few serious risks:

1. The reputation of the celebrity may derogate after he/she has

endorsed the product: Pepsi Cola's suffered with three tarnished

celebrities - Mike Tyson, Madonna, and Michael Jackson. Since the

behaviour of the celebrities reflects on the brand, celebrity endorsers may at

times become liabilities to the brands they endorse.

2. The vampire effect: This terminology pertains to the issue of a celebrity

overshadowing the brand. If there is no congruency between the celebrity

and the brand, then the audience will remember the celebrity and not the

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brand. Examples are the campaigns of Dawn French—Cable Association

and Leonard Rossiter—Cinzano. Both of these campaigns were aborted

due to celebrities getting in the way of effective communication. Another

example could be the Castrol commercial featuring Rahul Dravid.

3. Inconsistency in the professional popularity of the celebrity: The

celebrity may lose his or her popularity due to some lapse in professional

performances. For example, when Tendulkar went through a prolonged lean

patch recently, the inevitable question that cropped up in corporate circles -

is he actually worth it? The 2003 Cricket World Cup also threw up the

Shane Warne incident, which caught Pepsi off guard. With the Australian

cricketer testing positive for consuming banned substances and his

subsequent withdrawal from the event, bang in the middle of the event,

PepsiCo - the presenting sponsor of the World Cup 2003 - found itself on an

uneasy wicket

3. Multi brand endorsements by the same celebrity would lead to

overexposure: The novelty of a celebrity endorsement gets diluted if he

does too many advertisements. This may be termed as commoditisation of

celebrities, who are willing to endorse anything for big bucks. Example,

MRF was among the early sponsors of Tendulkar with its logo

emblazoned on his bat. But now Tendulkar endorses a myriad brands and

the novelty of the Tendulkar-MRF campaign has scaled down.

4. Celebrities endorsing one brand and using another (competitor):

Sainsbury’s encountered a problem with Catherina Zeta Jones, whom the

company used for its recipe advertisements, when she was caught

shopping in Tesco. A similar case happened with Britney Spears who

endorsed one cola brand and was repeatedly caught drinking another

brand of cola on tape.

5. Mismatch between the celebrity and the image of the brand:

Celebrities manifest a certain persona for the audience. It is of paramount

importance that there is an egalitarian congruency between the persona of

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the celebrity and the image of the brand. Each celebrity portrays a broad

range of meanings, involving a specific personality and lifestyle. Madonna,

for example, is perceived as a tough, intense and modern women

associated with the lower middle class. The personality of Pierce Brosnan

is best characterized as the perfect gentlemen, whereas Jennifer Aniston

has the image of the ‘good girl from next door’.

Brand, Celebrities & Consumer

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Factors Impacting a Brand while being viewed by a Consumer in Media

The model above shows the various factors that affect a celebrity endorsed

brand while viewed by a consumer in the media (both TV and print). The central

idea being the impact on brand. The three major parts to a brand being shown

are: -

The Product

Advertisement

The celebrity endorsing it

It is important is to study the relationship between these factors and how they

together act for or against the brand.

The product is important, of course, it may fulfill a need, want or a desire. Quality

is quintessential and, hence, nowadays it is understood the product is of highest

quality. So what next? The advertisement is important as a good product could

see an early exit if the advertisement is handled badly, and otherwise, a

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mediocre product which is tastefully handled goes a long way. Lastly, the

celebrity in the advertisement, recall, trust, familiarity are some of the reasons

that they are used. Now consider the interactions of these individual factors. The

best of superstars can be doing the advertisement but if the product is far from

the image the star has, the whole advertisement is a waste. Imagine an Amitabh

doing an advertisement for ad for youth apparel. Well, exceptions can be there

but then again it depends on the way it is done. Believability is of vital

importance, the TVS Victor advertisement shows us the bike being compared to

the bat of Sachin and the strokes he plays. (Classically executed advertisement

with the bike and Sachin coming out as winners). The relationship between a

product and its advertisement again can be either dependant or none. In that

case, a shock value makes people remember the brand better and, hence, a

possible long term loyalty.

Selection of Celebrity

Anyone who is famous may be the right celebrity. However, the appropriateness

of the celebrity largely depends on the product or service. Most advertisers insist

that their celebrity spokespeople have charisma and current popularity. That is

why we see more movie and television stars, athletes, real-life heroes, and

musicians acting as brand ambassadors in the market.

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The choice of celebrity is critical for the success of the advertisement. The

celebrity should have high recognition, high positive affect, and the image of the

celebrity must match with that of the product. For this reason, famous sportsmen

are used to endorse sporting goods: Michael Jordan & Nike, Tiger Woods and

Nike, David Beckham endorses Adidas, etc. While it is totally inappropriate for

movie stars to endorse a sports products.

Celebrity endorsements must be used judiciously. If the celebrity is too famous or

too popular, then the celebrity will overpower the product - i.e., people will

remember seeing only the celebrity and forget the product. This happened when

Britney Spears came in a Pepsi Commercial in 2001. Britney Spears was at the

height of her popularity - viewers saw the advertisement to see Britney Spears

and forgot all about Pepsi. In India, Hollywood actress Dimple Kapadia in a sexy

swim wear was used in a Cinthol soap advertisement - People remember seeing

the actress - but the soap was forgotten.

The cost benefit analysis of using celebrity in marketing communications is bit

tricky. But the general belief is that using celebrity is a lot cheaper in building a

brand. For example, S.Kumar’s built the brand "Reed & Taylor’s" as a premier

suiting material by having Amitab Bachan in its advertisements. To achieve the

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same without a celebrity would have taken longer time & more money. In a span

of less than two years after launch, the brand Reed & Taylor’s" has become the

second largest seller of cloth for men’s suits in India.

Selection of the right celebrity is crucial. The needs of the brand—rather than the

fame of the celebrity—should be the primary criteria when selecting a celebrity

spokesperson. The celebrity's physical attractiveness, values, and credibility also

matter tremendously. However, it would be suicidal to forget about the target

audience.

Types of Celebrity Endorsements

Celebrity branding has many aspects. A slight change in the type of branding

used can result in either a great success or a dismal failure. Celebrity branding

falls into five general categories:

Testimonial: The celebrity acts as a spokesperson for the brand.

Imported: The celebrity performs a role known to the audience.

Invented: The celebrity plays a new, original role.

Observer: The celebrity assumes the role of an observer commenting on

the brand.

Harnessed: The celebrity's image is integrated with the ad's storyline.

Facts over the Years

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Approximately 60-70% of all television commercials feature famous

people.

Aishwarya Rai had once endorsed 'Fuji-Film' camera rolls. The company

made an agreement with her to endorse their camera rolls. But,

Aishwarya's magic did not work there and they had to terminate the

contract.

Amitabh Bachchan (AB) was seen endorsing Maruti's Versa Car. The AB

factor worked wonders as far as generating curiosity was concerned but

the actual product couldn't meet the expectations of people, and hence,

the endorsement strategy didn't work. He has been used very effectively

by Parker Pens, ICICI Bank and Cadbury's to name a few.

Bata’s sales doubled soon after they adopted Rani Mukherjee as their

brand ambassador.

Magic Johnson lost his endorsement deals when he announced in 1991

that he's HIV-positive. It wasn't until July 2003 that he landed his first

endorsement deal since the announcement.

Ticket sales at Wimbledon are known to have shot up significantly for all

matches featuring the latest 'sex-symbol' on the circuit - Anna Kournikova.

An average player who is yet to win even a single tennis tournament,

Anna is known to have earned far more from endorsements than her

tennis career could ever have given her.

Celebrity Endorsements as a Strategy

How Tiger Woods’s endorsement of Accenture is beneficial to the company in

sending the message of high performance. This is just an example of having

celebrity endorsement. Marketers of consumer products have long used

celebrities to endorse their product - and this has become a common strategy. I

therefore have chosen to write about the theory and the intentions behind the

strategy of using celebrity endorsements

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Objectives of celebrity endorsement

Defining the objectives of the advertisements is the first step. In general, there

are four major objectives for any advertisement. Note that not all advertisements

need to have all the objectives.

1. Establish the product need

stablishing a need for a product or a product category is the necessary

first step. This is more important in new-to-world category of products In

Indian context, consider the advertisement for Polio Immunization drive -

the TV advertisement featured Amitab Bachan telling that immunization is

a must for every child - while people suffering from polio are shown in the

background along with healthy kids. This advertisement used a celebrity to

create the need for polio immunization.

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Another good example is Toyota’s advertisement of Innova in India. The

TV advertisement prominently shows Amir Khan playing different roles

while traveling in an Innova. The different roles - establish the need for

such a big car in India. ( Note that Indian car market is dominated by small

cars - which can seat only four adults, Toyota wanted to establish the

need for a 8 seater car in India)

2. Create Brand Awareness

Once the need for a product is established, customers must be able to

associate the brand with the product category. For example iPod is

strongly associated with portable MP3 players, Nike with sports shoes

etc..

A classic example of this is Nike’s use of Michael Jordan advertising for

Nike. This advertisement instantly created a strong association of Nike

with basketball shoes.

3. Set customer expectations

Brand value comes from the customers experience with the product. If the

product meets or beats his expectations, then a positive brand image is

created, else a negative brand image is created. Therefore it is essential

to set the customer expectations accordingly.

This is most common in established consumer products - Beauty

products, household cleaning products, food products etc.

4. Create a purchase intention

These are marketing promotion advertisements - Buy one, get one free, or

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get additional discounts if you buy within a particular date etc.. The sole

purpose of such communication messages is to encourage customers to

buy immediately or within a short period after seeing

Use of celebrity endorsements to create a purchase intention has been

very limited. This is mainly because such advertisements adversely affect

the personality brand value of the celebrity. Being associated with a

discount deal is not favorable image for the celebrity and the customer.

Brand Image & Celebrity

Research has shown that there are three aspects that influence a customer's attitude and,

hence, the long term impact on the brand - Attractiveness, Trustworthiness and Expertise.

The matrix below shows us the images and the celebrities: -

Aspect of Brand Image Celebrity Product

  Attractiveness

  Elegance   Aishwarya Rai Nakshatra

Diamonds

  Beauty   Madhuri Dixit   Emami

  Classy  Saif and Soha Ali

Khan  Asian Paints-Royale

  Stylish  Saif Ali Khan   Provogue

  Amitabh Bachhan   Reid & Taylor

  Trustworthiness  Honest   Tarun Tejpal   Tehelka

  Reliable   MS Dhoni   TVS Star City

  Expertise  Knowledge   Sachin & Sehwag   Reebok

  Qualified   Rahul Dravid   Gillette

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Hence, we see depending on the product and aspect of brand, the choice of the

celebrity is important so that the celebrity can reflect that and not go against the

brand.

We talk about Brand Equity, Brand Identity and Position. It is worthwhile to see

the effect of a celebrity on these critical elements. Brand equity essentially made

up of loyalty, awareness, perceived quality, associations, and other proprietary

brand assets. The celebrity should be chosen in such a way as to reinforce and

strengthen the brand in all these elements but the question is, can he? Take an

example of another star Fardeen Khan, who endorses Provogue. Snazzy

fashionable apparel from an Indian manufacturer with the backing of a star son

was a great idea for the brand image. It was able to attract new customers who

were fashion conscious but unable to afford high price international brands.

Awareness of the brand was phenomenal as fashion shows, print and media

advertising was booming and Fardeen and Provgue had become a national

phenomenon. Quality was given utmost importance and, hence, from the

manufacturer side, the commitment to the customer was complete. Competition

was present but sales figures showed Provogue reaping handsomely. Then the

image of the so-called Bad Boy Fardeen emerged with the drug and brawls in

night clubs. This did lead to a certain discontent amongst fans of the star and the

brand. But remarkably not much effect on sales. It seemed that the consumers

had forgotten Fardeen's issues and remained loyal to the brand. Today Fardeen

is still the mainframe picture of every advertisement and the brand has not lost

any of its shine.

Measuring a Celebrity Endorsement

It becomes very important to measure the effectiveness of a celebrity (or

determine the worth of one). Few of the methods of measurement that are in

practice are: -

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The Q-SCORE Method

The FRED Principle

The Q-SCORE Method

There is a way to measure the credibility, believability, popularity, and like-ability

of a celebrity. It's called a Q-Score, and you can purchase the Q-Scores of the

candidates you're considering.

Consider both sides of the deal - for a client who wanted to use a celebrity

endorser, and for a celebrity who was looking for an endorsement opportunity.

Once you've defined the kind of endorser you need (e.g., athlete, actor,

male/female, young/old, etc.), its well worth going through the Q-Score exercise.

Evaluating the contribution of the endorser after you've already made the

decision is not nearly as straightforward. One time, many years ago, a company

actually shot a commercial with a well-known (high Q-Score) endorser for

national use, and it shot the same commercial with a good actor, not so well-

known. The company ran a limited market test for 6 months with the unknown

actor (cutting in the commercials locally, over national network schedule) so

could quantify the sales impact of the celebrity. By the way, the celebrity was

worth every penny of his outrageous fee. It ended up using him for years, and he

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helped the brand reach market leadership almost entirely on the strength of the

commercials in which he appeared.

The FRED Principle

This concept is seen as the foundation of a successful endorser selection.

F is for Familiarity. The target market must be aware of the person, and

perceive him or her as empathetic, credible, sincere and trustworthy.

R is for Relevance. There should be a meaningful link between the advertised

brand and the celebrity endorser, and more important, between the celebrity

endorser and the defined target market. The audience must be able to identify

with the person. If consumers can immediately associate with an endorser, they

will feel more predisposed to accepting, buying and preferring the brand to

competition.

E is for Esteem. Consumers must have the utmost respect and confidence for

the celebrity. Amitabh Bachhan & Tendulkar have these. So do Shahrukh Khan,

Preity Zinta, Kapil Dev among others. The public respect them because of their

distinguished careers and unassailable salesmanship.

D is for Differentiation. The target consumers must see the endorser as a cut

above the rest. If there is no perceived disparity among celebrities, then the

strategy will not work. Michael Jordan is an example of an international celebrity

that rises above the clutter. This proves to be a huge contributory factor to his

effectiveness as an endorser.

The Fred concept is not a guarantee to success, but it can serve as a guideline

when selecting a spokesperson. Each organization and its objectives are

different, and should be evaluated on an individual basis.

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THE IMPACT

As defined earlier, impact would be both short term and long term, but here the

focus would be more on the long term implications of the brand. Measurement of

this would be challenging and data would be difficult to obtain. The parameters

on which impact could be measured would be on a comparative basis of the

brand before and after the celebrity began endorsing the brand. Sales / revenue,

market share, brand recall, level of repurchase, brand loyalty, trust, image and

perception of the brand per say.

In this trend of creative advertising, we see usage of celebrities of all walks in life

- particularly actors, film stars, models, sports persons, and the whole gamut. But

the usage can always backfire if the choice of the star is completely contradictory

in nature to the brand. Believability and association of brand to celebrity is

important.

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Selection of celebrities can be done while they are at their peak or when they are

destined for greatness in the near future. Again a risk that may go either way.

What is important at some level is the value that a celebrity adds to a particular

brand. The advertiser tries his best to make the celebrity and brand as analogous

as possible. The celebrity endorser is seen to score quite well on dimensions

such as trustworthiness, believability, persuasiveness, and likeability when tested

for reaction from people. This is important to a marketer as if he can get a

celebrity to make the masses follow, believe or listen to him, he has been

successful.

As discussed by Kelman (1961), the basis for the effectiveness of celebrity-

endorsed advertising can be linked to this process of identification and

internalization of the desired behavior. Price of fame may be high for the celebrity

endorsed brands but they have both what the markets and the everyday common

man want - attention, power and star sizzle.

Celebrities are people who enjoy public recognition of a large group of people.

Celebrities may convey a broad range of meanings, involving demographic

categories (e.g., age, gender and status), personality and lifestyle types. For

instance, people adore Sachin Tendulkar because he represents a middle-class

Maharashtrian boy who made it big with sheer hard work. Likewise, Amitabh

Bachchan for most is an icon of style, trust and dependability.

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CHAPTER - 2

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Research Objective

Main Objectives:

To understand consumer perception of the celebrities in advertisements.

To understand the effectiveness of celebrity endorsement.

To identify drawbacks associated with celebrity endorsement.

Research Methodology

Data collection

For data collection, I developed a well defined questionnaire as a research

instrument, consisting questions aimed to measure the consumers perception,

their liking and disliking and their views and comments about Celebrity

Endorsement. We conducted unstructured interviews (sample size) of 100.

Data analysis

The data collected was compressed to 3 point scale by adding the

scale to make it more interpretable. The same is recorded on an excel sheet

and qualitative data is refined to present it as suggestions and complaints. The

same is being presented in form of graphs and tables and correlation is being

shown between some of the important items.

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SURVEY RESULTS:-

The following are the findings regarding the consumer survey conducted by me.

The following graphs show the consumer’s perception about different things, as

shown below, below their questions:

2. Product buying behavior.

3. Motivating factor for buying a new product .

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For a new product consumer brand ambassador matters least to them while

latest trends matters the most.

4. Motivating factor for buying different products.

a) Motor vehicle

Luxury matters the most in final decision making for a motor vehicle consumer,

followed by self esteem.

b) Clothing

49

0

10

20

30

40

50

60

luxury selfesteem

brandname

celebrity

percent

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Celebrity matters most to a shopper, but in this case as well people wants

to follow the latest trends or fashion, that fashion could be initiated by a

celebrity or a brand ambassador.

c) Food Products

Similarly quality of the product matters most to a food products consumer in the

final decision making, a celebrity might help them considerably in raising

awareness of the product but not in buying behavior.

5.

50

percent

can't say, 24

no, 24yes, 52

yes

no

can't say

Page 50: Celebrity Endorsement

More then half the surveyed population believes that a celebrity helps an

organization in increasing its total revenue.

6.

Similarly around half of the surveyed people believe that a brand ambassador

doesn’t always result in increase in the market share of the product, but 36% of

them believe that a celebrity mostly results in raising the market share.

7.

51

percent

yes, 60

no, 30

can'tsay, 10

yes no can'tsay

Page 51: Celebrity Endorsement

Around 60% of the surveyed people believe that a celebrity like Shahrukh Khan

and Hrithik Roshan in an advertisement motivates them to buy that product.

8.

Around 60% of the surveyed people believes that a celebrity asks them to them

buy the product but they themselves don’t uses their endorsed product.

9.

52

32

2

56

10

0

10

20

30

40

50

60

cricketer film star

percent

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Film stars are the most popular celebrities among all, followed by the cricketers

and a politician is least popular among the consumers as a celebrity brand

ambassador.

10. Rating of different celebrities by the people.

Approx 65% of the surveyed people believes that Shahrukh Khan is a perfect

brand ambassador for Nokia Communication.

b). Hrithik Roshan for Sony Ericsson.

53

64

30

6

0

0 20 40 60 80

excellent

average

poor

can't say

percent

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Popularity of Hrithik Roshan as a brand ambassador is more then that of

Shahrukh Khan and very few people’s opinion is against him.

c). Priyanka Chopra for spice mobile.

Priyanka Chopra is not that popular as a brand ambassador as Shahrukh Khan

or Hrithik Roshan, 42% of people believes that she is just an average brand

ambassador.

11.

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For a consumer, value for money matters the most followed by quality and

prices, brand ambassador matters least to a consumer in a the final buying

behavior.

13.

Around 30% of the people are agreeing with the fact that a celebrity endorsement

helps an organization in reaching its goal, but around half of the surveyed people

were not sure about that as well.

14.

55

3022

48

0

10

20

30

40

50

yes no can't say

percent

percent

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Around three fourth of he surveyed population believes that the prime purpose of

a celebrity endorsement is making the product popular, so that people may

recognize it easily.

Profile of the surveyed people

Besides this all the surveyed people were students, their age lying between 21

years to 30 years

56

profile of the respondents

male, 56

female, 44 male

female

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Findings

After analyzing the whole survey results, one can easily draw the following

conclusions.

.

1. Celebrity endorsement plays a very minute role in final decision making for

buying a new product A celebrity might help in easy recognization and

popularity of a product but not in final decision making.

2. If a consumer wants to purchase a new product then latest technology

matters the most to him/her and brand ambassador matters least to them.

3. Effect of brand ambassador differs with different products, according to

our survey results, it matters most in case of clothing and food products.

Because people tends to be more choosy in case of high attachment and

costly products like cars.

4. A common man feels that a celebrity helps an organization in increasing

their total sales and hence the revenue.

5. A brand ambassador also helps in increasing the market share of the

product.

6. Three fifth of the surveyed people feels that a celebrity like Shahrukh or

Hrithik motivates them to buy a product.

7. But vast majority of the surveyed people (60% approx) feels that celebrity

themselves don’t use their endorsed products.

8. Film stars are the most popular celebrities among all, followed by

cricketers.

9. More then 60 % surveyed people feels that Shahrukh Khan is the fittest

brand ambassador for Nokia Communications.

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10.Popularity of Hrithik Roshan is slightly more then that of Shahrukh Khan

as a brand ambassador of a cell phone.

11.Priyanka Chopra is not that popular as a brand ambassador of cell phones

as Shahrukh Khan and Hrithik Roshan are. Just 32 % of surveyed people

consider her as a good brand ambassador of Spice mobile.

12. In final decision making, a value for money is most important for a

consumer and a brand ambassador matters the least.

13.Around 75% of the surveyed people feel that celebrity endorsement helps

an organization in easy recognization of their products.

14.According to the surveyed people, the high cost of a celebrity is the

biggest drawback of celebrity brand endorsement followed by celebrity

vampire effect.

Summary and managerial implications

The given principles were linked to specific managerial suggestions regarding

more effective use of celebrities to enhance brand equity:

Celebrity endorsements will be more effective when used consistently

over time to increase the strength of the link between the celebrity and the

endorsed brand.

Celebrity endorsements will be more effective when the ad execution is

simple, clean, and free of irrelevant design elements. Focus on the

celebrity and the brand together.

Celebrity endorsements will be more effective when using a celebrity who

is not already strongly associated with another product or service.

Celebrity endorsements will be more effective when using a celebrity with

a high “fit”, “congruence”, or “belongingness” with the endorsed brand.

Celebrity endorsers can be used to effectively reinforce and/or create an

image for a product or service.

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Test potential brand/celebrity combinations to ensure that the impression

and image of the celebrity is positive for the target audience.

Celebrity endorsements will be more effective for less familiar brands.

Celebrity endorsers will be more effective for brands for which consumers

have limited knowledge/facts.

Celebrity endorsers will be more effective when integrated across the

elements of the marketing mix.

Caution in choice of celebrity endorser is warranted given the potential risk

of tarnishing the brand’s image.

CONCLUSION

Celebrities have always been the easiest way for a new product launch

(consumer goods) and will remain to do so in the near future on account of their

mass appeal and a world full of star stuck loyal fans. But the impact on the brand

is much greater than just an advertisement showing a celebrity.

We have seen that the correct choice of a celebrity can surely increase sales but

when it comes to long term loyalty and impact on the brand. The effect is yet

somewhat debatable. In the end, the product must deliver for the customer, no

matter who endorses the product, if the customer does not see himself getting

value from his purchase, he will not buy it. But yes, celebrities over time can

influence the loyalty and make a person friendlier to a brand. Brand and

celebrities are here to stay for a long time and in this age of slick advertising and

mass media and unthinkable budgets, celebrities are having a field day charging

huge amounts and making more money than their mainstream professions. But

then do they really care about the brand? Or is it just the money? But the bottom

line, celebrity endorsements are here to stay.

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With the use of the celebrity, this effect is shrewdly magnified so as to allow the

consumer to equate the personality and the brand together. While speaking of

celebrities, we should be very clear as to who this term connotes to and the

powers they carry. . They reach their target consumer, they move the product,

and they carry the brand. That's what counts. Of course, the gestation period is

higher in the case of such creatives, but in the event of a hit, the comparative

risks are minimized. After all, they cannot get drunk, attract a controversy or

commit a crime, as long as the management wants. In short, they are 'safe

floaters' vis-à-vis their unpredictable human counterparts.

When Aishwarya Rai appeals to the nation to donate their eyes while she

personally pledges them, she strikes a chord with millions of viewers. Shabana

Azmi inspires a sense of tremendous awe and respect while being shown as

visiting HIV patients. No matter how much we raise a hue and cry over one

celebrity being all over the place and marketing just about everything, it still

works for most of us.

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CHAPTER - 3

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Appendix -1

Questionnaire

1. Name: _________________(optional)

Income_________________

Gender: Male Female

Age:

13-19 20-30 30-40 40-50

50and Above

Occupation:

Service Business

Housewife

Student Others (Please Specify) _________

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2. How do you purchase a product ?

On your own- With others-

3. If you wish to change your cell phone then what will be the motivating factor

for that?

Fewer prices

Various discounts and offers

Latest trends

Celebrity endorsing the product.

4. What is the purpose behind buying the following product

a) Motor vehicle?

Luxury

Self Esteem

Brand Name

Celebrity

b) Clothing

Status

Cost

Brand Name

Celebrity

c) Food Products

Quality

Brand Name

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Celebrity

Attractive Package

5. Do you think companies investing huge money, for using celebrities help them

in increasing their total revenue?

Yes

No

Can’t say

6. Does the celebrity helps in increasing the market share of the company’s

brand?

Usually true

Usually not

Can’t say

7. Do you think, a presence of celebrity like Shahrukh Khan and Amitabh

Bachan in an advertisement encourages you to buy the product ?

Yes

No

Can’t say

8. What do you think, do the celebrity themselves uses the product they

themselves endorse?

Yes

No

Can’t say

9. On a personal note what kind of celebrity does you like the most?

Cricketer

Politician

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Film star

Famous personalities

10. How do you rate the following celebrities as a brand endorser:-

a). Shahrukh Khan for dish tv

Excellent

Average

Poor

Can’t rate

b). Hrithik Roshan for Sony Ericsson.

Excellent

Average

Poor

Can’t rate

c). Priyanka Chopra for spice mobile.

Excellent

Average

Poor

Can’t rate

11. What is the most important for you?

Price of the product

Quality of the product

Value for money

Celebrity endorsement

12. Do you think celebrity endorsement is an important thing in brand promotion?

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Yes

No

Can’t say

13. Do you think celebrity endorsement is really effective in reaching its goal?

Yes

No

Can’t say

14. According to you, what can be the reason for the companies to choose

celebrities for promoting their products?

No new ideas

Easy recognition of product

To increase sales and profit

To follow competition

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Appendix -2

Bibliography

Erdogan (1999), "Celebrity Endorsement: A Literature

Review", Journal of Marketing Research, 15, 291-314

McCracken, Grant (1989), "Who Is the Celebrity Endorser?

Cultural Foundations of the Endorsement Process," Journal of

Consumer Research, 16 (3), 310-321.

C.R.KOTHARI

Webliography

http://www.rediff.com/money/2003/dec/05guest.htm

http://www.chillibreeze.com/articles/Celebrity-endorsement.asp

http://www.coolavenues.com/know/mktg/surabhi3.php

http://www.thehindubusinessline.com/bline/2008/04/09/stories/

2008040950750500.htm

http://www.coolavenues.com/know/mktg/surabhi6.php

http://www.thehindubusinessline.com/2008/04/08/stories/

2008040851250500.htm

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http://timesofindia.indiatimes.com/articleshow/1507842.cms

http://www.merinews.com/catFull.jsp?articleID=18

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