Advanced process control for the cement industry

ECS/ProcessExpert®

Why use advanced process control?

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Advanced process control from FLSmidth ensures that cement plants perform better, resulting in increased stability and higher profitability.

Direct Benefits• Upto8%higherproduction

• Upto6%lowerfuel/energyconsumption

• Upto30%lowerstandarddeviationofquality

• Paybackofinvestmentinlessthanayear(dependingonspecificapplications)

Indirect Benefits• Long-termstability

• Reducedequipmentwear

•Minimizeddowntime

• Reducedmaintenancecosts

Whenacementcompanywantstogetthemostoutofitscementplant,ExpertControlandSupervision(ECS)isthekey.FLSmidth’sECS/ProcessExpertprovidesadvancedprocesscontrolandoptimizationforcementplants,sotheycanachievemaximumefficiencyandhigherprofitability.

ECS/ProcessExpertstabilizestheplant,optimizestheproduction,managesandcorrectsprocessdisruptionsandminimizeswearontheplant’sequipment–alltoensureoptimumplantperformance.Byimprovingequipmentavailabilityandutilization,thesystemhelpsreduceoperationalandmaintenancecosts.

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Usingasophisticatedtoolboxandspecializedapplicationmodules,ECS/ProcessExpertcontinuouslyperformscomplexanalysesofaplant’sprocessconditions.

Thisenablesittomakeadjustmentstotheprocessmorefrequentlyandreliablythanahumanoperatorcan.InstalledonastandardPC,thesystemhasaneasy-to-interpretgraphicalinterfaceandadvancedalarmandtrendcapabilitiesthatareeasytouseandmanage–andit’scompatiblewithmostotherplantcontrolsystems.

FLSmidth – the process knowledge expertsFLSmidth’sinternationalteamofprocessexpertsdesignssolutionsspecificallyforcementapplications.Withmorethan40yearsofplantautomationexperience,FLSmidthhasinstalledover700controlsystemsand450laboratorysystems–andunderstandstheneedsoftoday’scementplants.

FLSmidthisaworldleaderinbuildingandmaintainingcementplants,andthatfirst-handexperienceplaysanimportantrolewhendevelopinginnovativeautomationsolutionsthatenhancetheproductioncapabilitiesofcustomers’plants.

HistoryFor40years,FLSmidthhasbeenapioneerinhigh-levelexpertcontrolsystemsforcementapplications.ECS/ProcessExpertisadevelopmentofECS/FuzzyExpert,whichwasthefirstexpertsystemengineeringplatforminthecementindustry.Itisbasedonthelatestdevelopmentswithinproventechnologies,suchasFuzzyLogicandModel-basedPredictiveControl.ThecontrolstrategiesinECS/ProcessExpertarebasedonfourdecadesofexperienceincementcontrolandoptimizationprojects.

Operator

Limits

Advanced Process Control

Operator vs computer-based decisions

Vertical Roller Mill ApplicationPage 10

Kiln & Cooler ApplicationPage 4

Ball Mill ApplicationPage 8

Multi-fuel ApplicationPage 6

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Kiln & cooler application

Control challengesControllingacementkilnhasalwaysbeenachallengingtaskforcementplantoperators.Thesedays,acomputer-basedpyrocontrolsystemisnotmerelynicetohave,itisapracticalnecessity.Boththeinherentcomplexityofthepyroprocessandthefar-reachingconsequencesofoff-specclinker,faultyoperatingconditionsandproductionshutdownsmakeanautomatedcontrolsystemindispensable.Kilnprocesscontrolisdividedintothreecontrolstrategies;normal,optimizationandupsetcontrol:

Normal controlECS/ProcessExpertinitiallyoperatesinnormalcontrolmode,wheretheprocessisstabilized.Stabilizationisaprerequisiteforoptimizationcontrolandisthusakeyelementoftheoverallcontrolstrategy.Thenormalcontrolstrategystabilizesthepreheater,kilnandcooler,usingarangeofcalculatedkeyperformanceindices.TheseindicesincludetheBurningZoneTemperatureIndex,KilnOperationStabilityIndexandtheKilnHeatConsumptionIndex.

CorrectiveactionsmadebyECS/ProcessExperttypicallyincludeacombinationofchangestofuelinjection,kilnfeedandspeed,aswellasfanspeeds.Theresultisstabletemperaturecontrolinthecalciner,stablefillingdegreeinthekiln,stablecooleroperationaswellasconsistentclinkerquality.

Optimization controlOncetheprocesshasbeenstabilized,ECS/ProcessExpertwillseektooptimizetheprocessbyoperatingascloseaspossibletothelimits.Inoptimizationcontrol,freelimeiskeptcloselyontarget,permittinganincreaseinthefreelimetarget.

Inaddition,ECS/ProcessExpertalsomonitorsthelimesaturationfactor(LSF)inthekilnfeedandautomaticallyadjuststhefreelimetarget,toavoidoverburningofclinker.ECS/ProcessExpertconsequentlyensureslowerfuelconsumptionandminimizestheriskofoff-specclinker.Thekilnandcoolercanbefurtheroptimizedusingamulti-fueladd-onapplication(seepage6formoreinformation).

An unstable kiln and cooler leads to inefficient production and inconsistent clinker quality.ECS/ProcessExpert stabilizes the kiln and cooler using advanced process control, resulting in increased production, reduced cyclone blockages and kiln ring formations, while delivering consistent clinker quality.

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Benefits• Productionincreasedbyupto4%

• Reducedcycloneblockagesandkilnringformations

• Consistentqualitywithareductioninstandarddeviationbyupto30%

•Morestableoperation

Calculate your own benefits onlineusingtheECS/ProcessExpertbenefit

calculatoratwww.flsmidth.com/pxp

Upset and customized controlIntheeventofupsetconditionssuchasfallofcoatinginthekiln,ECS/ProcessExpertreduceskilnfeedandspeed,whilecontinuouslymonitoringkilnconditionstoensuresmoothandfastrecovery.ArawmillstoppageisanotherexampleofanupsetconditionhandledbyECS/ProcessExpert,wherebygaspressurechangesinthe

processarehandledbychangingthespeedoftheIDandEPfans.OtherexamplesofupsetconditionsincludehighpreheaterexitCO,coolerbedbuildupandcoalmillstoppageaffectingthecoalfeedtothekiln.

ECS/ProcessExpertiseasilycustomizedtoplantspecificrequirements,suchasemissionscontrolusingammoniainjection.

Parameters controlled• Kilnfeed,speedandfuel

• Calcinerfuel

• IDfanspeed

• Coolergrateandfanspeed

Parameters monitored• Kilninletgasanalyzermeasurements

• Kilntemperaturesandpressure

• Kilntorque

• Coolerpressureandtemperatures

Torque, AMPsKiln speed

Free lime analysis

Grate speed

Fan speed

02, CO, NOx

Calciner outlet temp.02, CO, NOx

Calciner fuel TA temp.TAD pos.

Kiln fuel

Under-grate pressure

Hood temp.Spyrometer

Kiln feed

Kiln inlet temp.

ID-fan speed. Damper pos.02, CO, NOx. Pre-heater outlet temp.

Process status measurements

Manipulated parameters

Manipulated parameter, if available

Multi-fuel application

Control challengesWithincreasedfocusoncostreductions,manycementplantshavestartedusingalternativefuelsforkilnand/orcalcinerfiring.Thishascreatedmorechallengesfortheoperationofakilnbecauseofthedifferentcharacteristicsofdifferentalternativefuelssuchascalorificvalue,moisturecontentandchemicalcomposition.ECS/ProcessExpertensuressuccessfulmanagementofalternativefuelswithoutcomprisingstabilityorquality.

Optimization controlThecustomizablemulti-fuelapplicationensuresthebestpossiblemixofavailablefuelsbasedoncosts,heatvalueandchemistryimplications.Theapplicationisdesignedtodeliveraconsistenttotalheatvalueatthelowestpossiblecost.

Higher focus on cost reduction using alternative fuels causes disturbances in the pyro process, where operators need support from advanced process control systems.

Benefits• Bettertransitionduringlossoffuel,resultinginastablekilnprocess

• Higherutilizationofalternativefuels

• Anynumberofalternativefuelshandled

• Bettercompliancewithenvironmentalrestrictions

• Investmentpaybackinlessthanoneyear

Calculate your own benefits onlineusingtheECS/ProcessExpertbenefitcalculatorat

www.flsmidth.com/pxp

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Thisisachievedbyapredictivetechniquetohandlefuelfeederconstraintsanddynamics,whileminimizingcombustiondisturbancesinthekiln.

Themulti-fuelapplicationisbestimplementedasanintegratedadd-ontoakilnandcoolerapplication,butcanalsobeinstalledasastand-aloneapplication.

Themulti-fuelapplicationmaybeintegratedwithanemissionmonitoringsystemsuchasECS/StackGuidetoincorporateemissiondata,ensuringthatenvironmentallimitsarenotexceeded.

Upset controlBurningalternativefuelsmayresultinsuddendropsofoneormorefuels.ECS/ProcessExperthandlesthisconditionbyquicklycompensatingwithotherfuels,ensuringacontinuousandstableprocess.

Parameters controlled• Ratiobetweenfuels

Parameters monitored• Fuelcosts

• Fuelfeederorenvironmental

limitations

• Currentfeedrateofdifferentfuels

• Chemicalanalysisoffuels

• NOxandburningzonetemperatures

• Emissionsdatafromoptional

emissionsmonitoringsystem

(ECS/StackGuide)

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Ball mill application

Ball mill grinding is a highly energy consuming process and the ECS/ProcessExpert Ball mill application is built to meet the increasing demand for maximum production with minimum power consumption while minimizing variations in quality.

Benefits• Upto6%increaseinproduction

• Upto4%reductioninballmillspecificpowerconsumption

• Upto30%reductioninqualityvariations

• Minimalproductchange-overtimebetweenrecipes

Calculate your own benefits onlineusingtheECS/ProcessExpertbenefitcalculatorat

www.flsmidth.com/pxp

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Control challengesToobtainlowestpossiblepowerconsumption,maximumproductionandlowestpossiblequalityvariation,aconventionalcontrolsolutionwithPIDloopsisinsufficient.Processdelays(forexamplefinenessanalysisdelay,materialtransportation)cannotbehandledwellbyPID's.

Furthermore,theprocesscontainsinternalcouplings.Forexample,theseparatorspeednotonlyimpactsthefineness,butalsothemillfillinglevelthroughtherejectflow.Therefore,achangeinoneofthePIDloopscausesdisturbanceintheotherPIDloop.ThetwoPIDloopsareconsequentlyofteninconflicttoreachtheirownobjective.

Thislackofcoordinatedactioncausesundesireddisturbancesandoperation

Parameters controlled• Feedandfinenesscontrolbyfresh

feedandseparatorspeed

• Feederratiocontrolforquality

•Milldraft

•Waterflow

• On-lineprocessstateestimation

Parameters monitored• Productqualitysuchasblaineor

onlineparticlesizeanalyzer,SO3,LOI.

• Separatorandfanspeed

• Freshandrejectfeed

•MillFolaphoneorelevatorpower

• Draftandtemperature

• Feederresponsetoagivensetpoint

inefficiency.ECS/ProcessExpertaimstoachievethebestpossiblegrindingefficiencythroughanadvancedMulti-InputMulti-Output(MIMO)controlstrategyusingaModel-basedPredictiveControl(MPC)technique.

Normal controlInaconventionalclosedcircuitgrindingplant,separatorspeedandfreshfeedarethemaincontrolparameters.TheMPCcontrollerfrequentlycalculatesnewsetpointsforthetwoparameters.Thecalculationisbasedonminimizingasocalled"cost-function"meaningminimumdeviationfromproductiontargetsandminimumchangesofseparatorspeedandfreshfeed.Theweightfactorsfortargetsareusedtoprioritizebetweenobjectives.

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Theresultisstableoperation,reducedenergyconsumptionandincreasedproduction.

Optimization controlTheballmillapplicationautomaticallyadjustsfreshfeed,dependingonclinkergrindability,whileensuringthedesiredblaineorfineness.Thisensuresthatthebestthroughputandqualityismaintainedforagivenrecipe.

Upset controlIntheeventofmilljamming,theapplicationwillensurerapidactiontoachieveoptimumrecovery,byreducingthefeedandmonitoringthemilluntilnormalconditionsarerestored.Ifaprocessmeasurementisdeclaredinvalid(forexampleduetohardwarefailure),thecontrollerwillautomaticallyreplacethe

measurementswithsecondprioritysignalsorestimatedvaluesinordertocontinueoperations.Thistemporarymeasurementreplacementcanalsobeselectedmanuallybytheoperatorifadeviceistemporarilytakenoutformaintenance.

Automatic recipe handlingForcementgrindingprocesseswithdifferenttypesofcement,efficientchangeoverbetweenproductsiscrucialinproductoptimization.

ECS/ProcessExpertincludesanefficientsystemfordefinitionandconfigurationofcementrecipes.Theapplicationenablestheoperatortochangeproductionbymerelyselectingarecipenumber.Theautomaticprocedureensuresminimumchangeovertime.

Mill power

Raw materials

Fresh feed

Folaphone

Elevator load

Seperator speeed

Reject flow

Mill air

Seperator air

Product flow

Water inlet / outlet

Product flow

Manipulated parametersStatus measurements

Manipulated parameters(if available)

SO3

Blaine(On-line)Particlesizing

LOI

Product Quality

Vertical roller mill application

Control challengesAmongtheoperationalchallengesofaverticalrollermillarethefastdynamicsoftheprocess.Comparedtoballmillswithdynamicschangingin15-20minutes,verticalrollermillshavedynamicschangingin2-4minutes.Thefastdynamicsnecessitateevencloserattentiontotheprocessconditionsandtakingcorrectiveactionintime.

Otherchallengesincludechangesinthegrindabilityofmaterialandwaterinjectionscausingmillvibrationswhichmayresultinmillshutdown.

Optimization controlAnadvancedmillcontrollercontinu-ouslymonitorsandadjuststhemilltocomplywiththeoperationaltargets.Whenthemillreachesastablelevelofoperationandthetargetsareful-filled,ahigh-leveltargetoptimizationprocedurecalculatesanewsetofoptimumtargets.

Vertical roller mills are increasingly being used in the cement industry due to their higher efficiency. Fully automatic control of the vertical mill will improve the operational capabilities and efficiency of the mill.

Benefits• Upto6%increaseinproduction

• Upto4%reductioninspecificpowerconsumption

• Upto30%reductioninqualityvariations

• Tightcontrolofvibrationstoavoidmillshutdowns

• Minimalproductchange-overtimebetweenrecipes

• Simplifiedmillstart-up

Calculate your own benefits onlineusingtheECS/ProcessExpertbenefitcalculatorat

www.flsmidth.com/pxp

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Thetargetoptimizationmodulecon-tinuouslyseekstomaximizethepro-ductionwithintheallowedopera-tionallimits.Thisoptimizationensuresthattheini-tialrecipetargetsareadjustedaccordingtothegivenconditionsoftheprocesssuchasrawmaterialgrindability.

Predictive process controlBasedonamathematicalmulti-inputmulti-outputmodeloftheprocess,whichdescribesdelaysanddynamics,futureconditionsoftheprocessarepredictedandoptimumsetpointstoreachthetargetsareplannedandimplemented.Theplannedsetpointsarecontinuouslyupdatedduetothedifferencesbetweentheprocessvariablespredictedandmeasured.Thesetpointcalculationisbasedonaso-calledoptimizationcostfunctionovertherecedingpredictionhorizon,whichseekstominimizedeviationfromproductiontargets.

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Parameter summary • Feedandfinenesscontrolbyfresh

feedandseparatorspeed

• Feederratiocontrolforquality

•Milldraft

•Waterflow

• On-lineprocessstateestimation

Parameters monitored• Productqualitysuchasblaineor

onlineparticlesizeanalyzer,SO3,LOI.

• Separatorandfanspeed

• Freshandrejectfeed

• Millbedlevelthickness,powerand

differentialpressure

• Draftandtemperature

• Feederresponsetoagivensetpoint

Mill auto-startAnovelpartoftheECS/ProcessExpertcontrolstrategyforverticalrollermills,istheauto-startfunction.Asmoothandcontrolledstart-upisessentialformillstorapidlyachieveprocessstabilityandtominimizemachinerywear.Toaccomplishthis,thesystemtransmitsthestart-upcommandstothemillcontrolsysteminthepropersequence,whilemanipulatingandstabilizingkeycontrolledvariables,suchasfeed,separatorspeedandfandamperposition.Oncethemillisstabilized,theautomaticstart-upfinishesandthenormalstrategytakescontrolofthemill.

Themainbenefitscomingfromthismoduleare:• Simplifiedandconsistentmillstart-upforoperators

• Reducedmillstart-uptime

Thetypicalmanipulatedsetpointsofaverticalrollermillareseparatorspeed,freshfeedandmillfan.However,theselectionofprocessmeasurements,controlvariablesandsetpointsiscustomizedtothegivenprocessconfigurationofthemill.

Upset controlIntheeventofmillvibrations,ECS/ProcessExpertimmediatelytakescorrectiveactionbyreducingmillfeed,resultinginoptimumbedthickness.Ifaprocessmeasurementisdeclaredinvalid(forexampleduetohardwarefailure),thecontrollerwillautomaticallyreplacethemeasurementswithsecondprioritysignalsorestimatedvalues,inordertocontinueoperations.Thistemporarymeasurementreplacementcanalsobeselectedmanuallybytheoperatorifadeviceistemporarilytakenoutformaintenance.

Mill power

Raw materials

Total fresh feed

Elevator load

Seperator speeed

Mill fan

Product flow

Preassure differenceWater spray

Mill vibrationBed thickness

Product finenessManipulated parametersStatus measurements

Optimizing cement processes with cutting-edge technology

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How does it work?• Measurement validation:Alltheparametersarevalidatedbeforebeingusedinsidethesystem

• KPI´s:Providesvisualizationoftheprocessdepartmentstatussooperatorscanmonitorthesystemandgeneratereports

• Online testing: Thecontrollerbehaviourcanbetestedinanon-lineenvironmentusingtheso-called"Monitor"function.Thebehaviourofallobjectsinthecontrollercanbemonitoredatdifferentlevelsofdetailforeasytroubleshootingofthecontroller

Forarealistictestofthecontroller,thedesignerwilloftenusethebuilt-inPLCcommunicationdriversofECS/ProcessExperttoperformreal-timetestwiththecurrentprocessvalues.

Easy integration with existing control systemsECS/ProcessExperthasspecificI/OdriversforcommunicatingtoPLC'slike:

• RockwellAutomation(PLC5/ControlLogix)

• Siemens(S5/S7)

• Schneider

Inaddition,ECS/ProcessExpertsupportsindustrystandardOPCUA,enablingintegrationwithmostexistingcontrolsystems.

Control system featuresECS/ProcessExperthasbuilt-incontrolsystemfeaturessuchaslong-termhistorianwithtrending,alarmandeventmanagementaswellasasophisticatedHMIforgraphicalprocessrepresentation.

Custom design• Processcustomized"abnormalsituationmanagement"

• Processcustomizedoperationobjective

• Prioritymanagementoftheobjectives

Simulated testingForcontrolsystemdesignersinthecementindustry,ECS/ProcessExpertcanbeseamlesslyintegratedwiththereal-timecementprocesssimulatorECS/CEMulator.Usingthissimulatorasavirtualplant,variousprocessconditionscanbetriggeredtotestthecontrollerbehaviour,beforethefinalimplementationtakesplace.Infact,allnewcement-orientedautomationdevelopmentsfromFLSmidtharetestedontheECS/CEMulatorforvariousdifficultconditions,beforethesolutionisreadyforitsfirstsitetest.

Measurement replacementAsanotheradvantageofon-lineestimation,ifaprocessmeasurementisdeclaredinvalid(forexampleduetohardwarefailure),thecontrollerwillautomaticallyreplacethemeasurementswiththeestimatedvaluesinordertocontinueoperations.Thistemporarymeasurementreplacementcanalsobeselectedmanuallybytheoperatorifadeviceistemporarilytakenoutformaintenance.

The technologies• MPC(ModelPredictiveControl):

Amulti-input,multi-outputcontroller

thathandlesprocessdynamicsandin-

teractions.MPCperformsoptimization

calculationstodrivethemeasurements

topredefinedtargetsorensurethey

remainwithinasetbandlimit

• Fuzzy logic: Deliversrule-based,intelligentfuzzycontrol

• Kalman filter: Asoftsensorthatgeneratesreadingswheresignalsare

unavailableorunreliable

Designed by process and automation experts specifically for cement applications, ECS/ProcessExpert’s many innovative technologies deliver flexibility and advanced process control.

Asaleaderincementplantautomation,FLSmidthcontinuouslyinvestsinresearchanddevelopmenttoprovideplantswithstate-of-the-arttechnology.ECS/ProcessExpertutilizestheadvancedcontroltechniquesthatFLSmidthhasdevelopedoverthelast40years.Theresultisasuiteofcustomizabletechnologiesthatallowplantoperatorstotailorfunctionstomeettheiruniquerequirements–andmakeitpossibleforplantstodesigntheirownsolutions.EachoftheprocesscontrolapplicationsinECS/ProcessExpertusesadvancedtechniquessuchasmodelpredictivecontrolandfuzzylogicrules.Thesystemisdesignedforoperationgloballyandiscapableofhandlingawiderangeofchallenges,includingadaptiontoplantupgradesandtestingofnewsolutionprototypes.

ThemomentFLSmidthbeginsanadvancedprocesscontrolproject,adedicatedprojectmanagerisassignedtocoordinateallactivitiesoverthelifetimeoftheplant.Asthemaincontactfortheplant,theprojectmanagerisinvolvedintheimplementationprocessrightfromthestart,providingtheplantwithaclearanddetailedprojectplanthatcontainsallthephases,keydeadlines,projectmeetingsandmore.

WorkingwiththeFLSmidth8stepmodel,theprojectmanagerwillensuretheadvancedprocesscontrolsystemdeliversreliableperformanceasquicklyandassmoothlyaspossible.Themodelalsoensuresthatthesystemismaintainedcorrectlyafterimplementation–soitcontinuestogeneratetopperformanceforyearstocome.

Long-term support for long-term successToensurethelastingperformanceoftheECS/ProcessExpertcontrolsystem,FLSmidthofferstocontinuetoevaluatethesystemanditsprocessesaftercommissioningiscomplete.

ECS/ProcessExpertcontinuallygathersplantdataandsendsittotheprocessingcentreatFLSmidth’sheadquarters.AdetailedKPImonitoringreportisthengenerated,andifthisindicatesthattheplantisnotperformingasefficientlyaspossible,FLSmidthincollaborationwiththeplantmanagementcanmakeadjustmentsremotelyoronsite.However,iftheplantpreferstodothedataanalysisin-house,FLSmidthwillsendallthenecessarydatadirectlytotheplant.

For equipment to operate reliably and efficiently, it needs to be implemented correctly. FLSmidth’s 8 step implementation model provides the professional support necessary to ensure the system meets all requirements and expectations.

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Customer services and support

FLSmidth offers a wide range of services to help customers ensure the long-term success of their ECS/ProcessExpert investment by boosting the system’s efficiency to improve performance, utilization and productivity.

WithFLSmidth,greatserviceandsupportdoesn’tendwhenaplant’sautomationsystemisfullycommissioned.Evenahighlyreliablecontrolsystembenefitsfromstrongpostcommissioningsupport.

FLSmidthprovideslong-termsupportandremoteassistancetohelpensureefficientoperationsthroughoutthelifetimeoftheplant.

FLSmidth’s 8 step implementation process1. Project planning: AnFLSmidth projectmanagerpreparesacomprehensive,start-to-finishstrategy

2. Client process interviews: FLSmidthtechniciansvisitthesitetodeterminetheplant’scontrolneeds.

3. Application design and process strategy review:FLSmidthdesignstherightsolutionbasedonthesitevisitandinterviews.

4. Primary system commissioning: Commissioningiscompletedandthesystemisimplementedandmonitoredonsite.

5. Operator and super-user training: FLSmidthrepresentativestrainoperatorsinthenewsystem.

6. Remote monitoring and fine-tuning: Asthefinalpartofthecommissioningphase,FLSmidthmakessmalladjustmentstothesystemeitherremotelyoronsite.

7. Follow-up visit: After commissioningiscomplete,FLSmidthvisitsthesiteandtransitionstotheservicephaseoftheagreement.

8. Establishing long-term support: FLSmidthcontinuestomonitorthesystemandanalyseKPIdata,FLSmidthcontinuestomonitorthesystemandanalyzeKPIdata,helpingtosupportthesystemandensurethattheplantrunsasefficientlyaspossible.

FLSmidth provides the following services • RemoteengineeringsupportFLSmidthcanoftentroubleshootandmakenecessaryadjustmentsfromoffsite.Thisapproachcanbeusedforcementplantsthatdon'twanttoinvestinasystemchampionandwantsFLSmidthtomaintaintheadvancedcontrolapplications.Evaluatingaplant’ssystemremotelysavestimeandreducestravelcostsassociatedwithspecialistvisits.

• TrainingcoursesTokeepoperatorsontopofprocessesandnewtechnologiesandknowledge,FLSmidthprovidestrainingcoursesforallplantstaff.Coursesaredividedinto

introduction,user,specialistandexpertlevels–andspecialcoursestailoredtotheuniquerequirementsofengineeringcompaniesandtechnicalcentrescanalsobearranged.

• Service&migrationagreementWhentheplanthasanemergency,itneedsimmediateassistance.WithanFLSmidthserviceandmigrationagreement,theplantgetsbothremoteandonsitehelptoensuremaximumsystemuptimeandoptimalplantperformanceatalltimes.Thismakesupgradessimpleandsmooth–andhelpssecuretheplant’slong-terminvestments.

FLSmidth’s remote services • 24-hourhotline:Telephonesupportforcriticalissuesanytime.

• Remotetroubleshooting:Onlinesupportfortechnicalissues.

• Remoteengineering:Specialistassistanceforminorengineering

issues.

• KPImonitoring:Dataanalysisandreportgenerationprovideanup-to

dateoverviewofallplantprocesses.

Eight steps to a successful process control solution

www.flsmidth.com /pxp C09-11800-113-ENGV1