SCIENTIFIC IMAGE CENTER MANAGEMENT

Effective Date 01/01/2013Approved by Jill Chait/Rick Zidek

Job Description No. &Version

CENTER MANAGERDepartment FIELD

Classification EXEMPT

SCOPE:

Under the general direction of the Operation Leadership Member, the Center Manager oversees the delivery of our trusted brand of service, the Lifestyle Lift patient experience, and the efficient operations of daily business activities. The Center Manager considers corporate goals and strategic plans, as well as financial, office, and human resources, in creating, communicating and monitoring action plans for achievement of objectives. The Center Manager is responsible for the performance of each employee in the business, and is both empowered to and accountable for hiring, firing, setting expectations, training and developing employees in their dual roles of building patient and doctor satisfaction.

ESSENTIAL JOB FUNCTIONS:

Oversees and supports day-to-day business activities to include: delivering the Lifestyle Lift patient experience. Communicates and models corporate values, supports corporate goals and uphold the Lifestyle Lift Vision without compromising medical care, patient experience, or fiscal responsibility.

Works with headquarters to develops the Centers branding direction and executes brand marketing programs to show, promote, and sell services; evaluates and analyzes program results and presents recommendations for changes in brand strategy.

Evaluates customer satisfaction by constantly assesses patient flow, wait times, and schedules. Takes action to resolve delays and maximize patient comfort; analyzes information and evaluates results to choose the best solution to resolve patrons' complaints and resolves problem; works to prevent issues that impact patient and doctor satisfaction. Acts with integrity to maintain patient confidentiality.

Directs weekly Staff meetings to facilitate Center communication and allocate tasks and resources as needed; Directs and coordinates activities of the business as it relates to efficiencies, pricing, sales, scheduling and/or services; trouble shoots, exchanges ideas with other Business Managers and identifies best practices to grow the business.

Directs and coordinate the business’s financial and budget activities to fund the business; reviews financial analysis, sales and activity reports, and other performance data to measure results and goal achievement and to determine areas needing cost reduction and program improvement.

Develops relationship with Doctors; proactively addresses their needs and manages business expectations in line with organizational practices; directs and coaches employees in methods of increasing doctor satisfaction, including proper advance preparation of patient care areas, medical clearances and records, and proactive anticipation of doctor needs.

Manages a staff of 10-15 employees, providing guidance and direction to subordinates; sets standards, establishes employee goals to support company goals and monitors employee’s performance; determines staffing requirements; interviews, hires, approves compensation levels and trains new employees; signs up employees for benefits, and handles employee relations issues.

Develops and builds teams; encourages and builds mutual trust, respect, and cooperation among team members; persuades others to change their minds or behavior.

Listens to complaints, settles disputes, and resolves conflicts; mediates, counsels, as needed; considers the risk and benefits of potential actions to choose the most appropriate one. Creates and maintains work, vacation and leave schedules for employees. Accountable for overtime

hours; determines staffs work schedules and assigns specific tasks and/or duties; works with staff on time management issues to ensure efficiency of operations.

Plans, develops, and provides training and staff development programs, Conducts on-the-job training as needed. Utilizes coaching and mentoring methods.

Establishes and implements Center polices and procedures, confers with headquarters and other organizational officials, and staff members as necessary; ensures compliance with company policies and procedures.

Audits business practices, documentation, and processes to assure adherence to organizational policies and procedures, including but not limited to: auditing patient charts, monitoring interactions with Patients, and various accounting reports, etc

Inspects patients' rooms, public access areas for cleanliness and appearance. Assures that the business physical facilities are properly maintained and in excellent condition at all times.

Works with the Centers Property Management Company to ensure clean, healthy and safe environment; works with Facility Director and Human Resources to develop on-site Emergency procedures; plans or assists with office layouts, and design displays.

Requisitions supplies and equipment as needed.

KNOWLEDGE, SKILLS & ABILITIES

DESIRED QUALIFICATIONS:

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor's degree (B. A.) from four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Demonstrated leadership and exemplary performance in the Lifestyle Lift environment. 10+ years progressive management experience in healthcare or a service-oriented business preferred.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Possesses exemplary communication skills and dedication to patient, doctor and employee satisfaction.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to manage doctors and patients expectations. Ability to discern when to make decisions in a real-time environment vs. when to escalate. Ability to filter a vast amount of information and determine appropriate action. Keen attention to detail and strong organization skills required. Exercises sound decision making

Ability to function in a patient-focused, team-oriented, dynamic environment.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft products to include Word, Excel and PowerPoint. Proficient in MS Office suite

Certificates, Licenses, Registrations

Other Skills and Abilities

Must be willing to travel 30-35% of the time. Ability to synthesize corporate and office goals and align with key business metrics. Experienced in all facets of performance management. Ability to engage in formal and informal performance management activities with employees.

Other Qualifications

Ability to forecast, plan and look ahead and communicate plans to individuals at all levels of the organization.

Commitment to ethical conduct and doing what it takes to ensure efficient office operation

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee must be willing to travel as needed; is regularly required to stand and use hands to finger, handle, or feel. The employee is frequently required to walk; reach with hands and arms and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually very quiet.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge/ Performance

Possesses thorough Job/Technical knowledge of functional area; ongoing research to ensure up-to-date changes in the field, pursues training and development opportunities for self, (subordinates).Strives to continuously build knowledge and skills; shares expertise with others, etc. Volume of work under normal conditions-neatness; accuracy-promptness of required actions; thoroughness; attitude toward task. Seeking of additional tasks and increased responsibilities; proposes new methods and procedures; innovative; self generation of projects.

Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.

Management Skills

Ability to manage day to day operations; to include scheduling, attendance, employee relations such as conflict resolution, difficult people, exaggerated issues; problem solving etc. Includes staff in planning; decision-making, facilitating and process improvement; takes responsibility for subordinate’s activities; Makes self available to staff; provide regular feedback; develops subordinate’s skills and encourages growth; fosters quality focus; improves processes, products or services. Continuously works to improve supervisory skills.

Business Acumen

Ability to reduce/control costs; conduct benefit analysis to determine cost savings; seeks innovative ways to save or produce money; ability to read and understands financial documents as they relate to the field; ability to assist with budget preparation and five year planning. Able to make decisions on available information; deal with emergencies as necessary.

Leads the Lifestyle Lift Way

Aware of and leads workforce using LSL philosophies, culture and team concepts. Treats people with respect, keeps commitments; inspires trust of others; works with integrity and ethically; upholds company values; supports and protects proprietary information. Inspires and motivates self and other to perform well; effectively influences the actions and opinions of others; accepts feedback from others; gives appropriate recognition.

Communication

Oral – Speaks clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions, creates, conducts and demonstrates group presentation skills; participates in meeting.

Written – Writes clearly and informatively; edits work for spelling and grammar; varies writing styles to meet needs; presents numerical data effectively; able to read and interpret written information.