central government strategy forum
DESCRIPTION
Central Government Strategy Forum. June 24-25 2014. How TCS is Transforming Citizen Services in UK. Kerry Chapman – Public Sector Marketing Director Adrian Smart – Business Development Manager Graeme Hill – Business Development Manager. Who are We?. Tetley is p art of Tata - PowerPoint PPT PresentationTRANSCRIPT
Copyright © 2014 Tata Consultancy Services Limited
Central Government Strategy ForumJune 24-25 2014
How TCS is Transforming Citizen Services in UK
Kerry Chapman – Public Sector Marketing DirectorAdrian Smart – Business Development ManagerGraeme Hill – Business Development Manager
Who are We?
Jaguar Land Roveris part of
Tata Motors
Tata Steel is the world’s 9th largest
Steel company
The World’sThinnestWatch
Titan Edge
Tata chemicals isthe world’s 2nd
largest producerof soda ash
The world’s mosteconomic carthe Tata Nanoproduced byTata Motors
Tetley ispart of Tata
Global Beverages,the 2nd largesttea company
in theworld
TataCommunicationsis the no. 1 global
internationalwholesaleoperator
Over 100 operating companies across 7 industry sectors and in over 100 countries
Europe generates 30% of group revenue $100 billion (FY2013)
Over 540,000 employees worldwide
One of the largest foreign investor in UK industry including:• Diligenta• Tata Steel• Tetley Tea• Jaguar Land Rover
Tata Consultancy Services in Europe
• Helping European businesses since 1975
• European team of over 50,000
consultants
• More than 350 customers across the
continent
• Including 44 of the FT Europe top 100
companies.
• Top Employer in Europe Award
UK Operations
• Over 9,000 staff across more than 60
sites
• Approximately 50% local employees
• UK customers include 24 of the FTSE 100
• Top Employer in UK Award
• Investor in People Gold Award
• Business in the Community Platinum Tick
Inspire
Engage
Involve
IT FuturesCommunity engagementwith schools, colleges andUniversities.
IT AcademyUniversity partnerships, job opportunities, internship, research projects , apprenticeship, and work placements
Sponsorship & Support High profile support to inspire young people in to engineering and technology
TCS UK “Young people and technology” programme
Why is it important?
• Computing and telecoms related
higher education courses in the UK
have declined by 44% since 2001
• Computing A-levels have declined
by 60% since 2003
• IT-related GCSE courses have
declined by 57% since 2005
• Approximately 17% of the IT
workforce is female
• A potential talent pipeline
challenge for TCS in the UK
• Young people and employability is
a burning public policy issue and
likely to remain so for the next five
to 10 years.
From Legacy to Digital
• 300,000 employees with 80% delivery focus
• Large scale technology enabled transformation
• Consulting• Application Development, Rationalisation
and Maintenance • IT Infrastructure Services• Mainframe Transformations • Digital Services
(Social, Big Data, Mobile, Cloud)
Global TCS Public Sector Footprint
United States
Colombia
Mexico
United Kingdom
European UnionHungary
India
Kenya
Uganda
China
Singapore
Malaysia
Saudi Arabia
Bahrain
Australia
Canada
Citizen Services
Social Development
Public Health
Public Infrastructure
Justice and
Security
Revenue & Taxation
New York’s Department of Probation
Ministry of Education, Saudi Arabia
Passport SEVA, India
Tax Platform Transformation, Kenya
eHealth, Guangdong Province
Ongoing UK Public Sector engagements
"Tata has played a transformative role in
the UK and I’m delighted that their
consultancy service is now opening a delivery
centre in Liverpool creating 300 jobs. This
will make a real difference to the local economy and further
strengthen the company’s ties to the
UK.” Prime Minister David
Cameron (18th February 2013)
PeterboroughTCS Public Sector Delivery
Center
LiverpoolTCS Public Sector Delivery Centre
Cardiff City Council
Scottish GovernmentImprovement Service –
myaccount
Dept of Work & PensionsChild Maintenance Group (CMG)
Dept of Work & PensionsNational Employment Savings Trust (NEST)
Home Office Disclosure & Barring Service (DBS)
Balancing Efficiency, Reform and Growth
ContinuedAusterity
Digital by
Default
Experience in delivering digital transformation to reduce costs whilst enhancing the citizen
experience
Experience in delivering digital transformation to reduce costs whilst enhancing the citizen
experience
Balancing Efficiency, Reform and Growth
Digital by
Default
ContinuedAusterity
Dependency on Legacy
Supplier Base
Broadening
Capability and capacity to deliver large scale programmes within a highly complex multi-
vendor environment
Balancing Efficiency, Reform and Growth
Supplier Base
Broadening
Dependency on Legacy
Continued Austerity
Aversion to Risk
Digital by
Default
New Service Delivery/
Commercial Models
Investment and commercial flexibility to manage and deliver outcome based contracts
Experience in delivering digital transformation to reduce costs whilst enhancing the citizen
experience
Capability and capacity to deliver large scale programmes within a highly complex multi-
vendor environment
Transformation and Innovation Experience
Transformation and Innovation Experience
Business Delivery Model Innovation
Transformation and Innovation Experience
Platform Transformation
Transformation and Innovation Experience
Platform Transformation
Transformation and Innovation Experience
IT Development Innovation
Transformation and Innovation Experience
IT Service Delivery Innovation
Transformation and Innovation Experience
Digital Transformation
Engaging early and adding value
Application Modernisatio
n• Tata is a long term investor in UK across a number of business sectors
• TCS is one of the largest global IT organisations
• Strong delivery history in Europe
• Investing in UK skills
• Global innovation
• Building on success with HMG
• Broad range of ICT and BPS services
• Become a long term transformation partner to HMG
Application Development
Business Process Services
Application Maintenance and Support Transformatio
n Consultancy
Services
IT Infrastructure
Services
Platform and Software as a
Service
Copyright © 2014 Tata Consultancy Services Limited
THANK YOU
Kerry Chapman – Public Sector Marketing [email protected]
Adrian Smart – Business Development [email protected]
Graeme Hill – Business Development [email protected]