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Centralised Print Services Xerox Global Services Centralised Print Services Optimise your production print and mail operations to deliver quality and results.

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Page 1: Centralised Print Services Xerox Global Services...Centralised Print Services Xerox Global Services Centralised Print Services Optimise your production print and mail operations to

Centralised Print Services Xerox Global Services

Centralised Print ServicesOptimise your production print and mail operations to deliver quality and results.

Page 2: Centralised Print Services Xerox Global Services...Centralised Print Services Xerox Global Services Centralised Print Services Optimise your production print and mail operations to

Looking for ways to drive out costs, reduce turnaround time and increase end user satisfaction?

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This is the PlaceThe print centre is a hectic environment. Managing print production, mail and distribution for an enterprise is an enormous challenge:

• Receivingordersfromeverydepartmentwith multiple points of entry—hardcopy and electronic

• Schedulingthejobsandbalancing the loads

• Applyingthefinishingtouchesfromsimplestitching to complex trimming, scoring, folding and binding

• Providingtrackingandaccountabilityfromreceipt of request to delivery of documents

• Achievingoptimumpostalratesand timely delivery

• Managingthecostissuesrelated to multiple print buyers using multiple suppliers

• DealingwithsecurityandregulatorycomplianceissuesmandatedbyHIPAA,theEUDataDirectiveandSarbanesOxley

• Reducingtheenvironmentalburdenassociated with production print

It’s an Environment Full of ChallengesFor many organisations, this is an area of majorconcern.Issuesincludetherising costs of print, skill shortages, turnover and increasing postage costs and regulations. On top of that are tighter deadlines, complex jobrequirements(printondemand, personalisation,finishingandfulfilment) and the under-utilisation of expensive printingandfinishingequipment.

Centralised Print Services is a managed print service that delivers reductions in cost, obsolescence and waste and provides a single point of control to your production print and mailroom operations.

Compounding the problem is the lack of knowledge of the latest techniques and the performance metrics necessary to get the most from documents and print.

It’s Also an Area of Great 0pportunityWith the right team of production print and mail experts, working with the technology, workflowandprocesses,youcansignificantlyimprove the quality, timeliness and effectiveness of your printed documents—marketing and sales collaterals, proposals and presentations, booklets and manuals, reports and more.

A Xerox Solution That Captures it All Centralised Print Services covers all aspects of the production print and distribution process including order entry, document preparation, variable and on demand printing,completefinishing,pre-sortingforhigh-volume mail, distribution optimisation and print procurement.

Our mailroom services handle inbound and outbound mail and packages, including accountable mail tracking and comparative rate shopping for maximum cost savings. By leveraging Lean Six Sigma principles to optimise workflow and using industry best practices and innovative technology, we are able to reduce total cost of ownership, drive efficiencyandproductivityandsupportsecurity and compliance requirements.

Our team of production experts can help organisations optimise the buying of offset and digital print from outside sources, too. By carefully selecting and managing asupplierbase,yourorganisationbenefits from competitive rates, superior quality, fastturnaroundandmoreefficient workflows.Andourserviceprovidesacomprehensive view of print spending and identifiesopportunitiesforcontinuousincremental savings.

With over 35 years’ experience managing production and mail centres all over the world, only Xerox can deliver an advanced, flexible and customised solution that is backed by our broad and deep portfolio of document services, technology and experienced document production experts.Yourpeoplebenefitfromone simple process to order, print and distribute documents anywhere in the world by leveraging our expertise and integrated workflow capabilities.

Start With an AssessmentYou can’t improve what you can’t measure. AtthecoreofourCentralisedPrintServicesoffering is a comprehensive Lean Six Sigma based assessment. This provides the baseline data for recommendations that reflect our extensive knowledge of production print optimisation and an informed starting point from which to target and measure improvements.

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Optimise Your Production InfrastructureUsing the actual data from your assessment, Xeroxwillconfigureyourproductioncentre(s)to improve utilisation rates and provide the capabilities to meet your requirements. This approach goes a long way to bringing your cost structure down in line with industry benchmarks.

Environmental Sustainability is Smart BusinessAnessentialpartofourCentralisedPrintServices offering is reducing your environmental impact. We monitor the daily flow of data and documents through the production area. We strictly manage supplies and consumables. Using key digital printing strategies such as print on demand and distribute-then-print, we eliminate unnecessary printing and the storage and transportation of printed materials to reduce your print shop’s energy usage, carbon footprint and solid waste output.

Secure and Compliant Document Production

If your production centre or print and mail operationshandlepersonallyidentifiable information(PII)orothersensitivedata, Xerox will assess the security issues and regulatory requirements governing your organisation, industry and location. Proper document management protocols will be established to minimise the risk of non-compliance.

Proactive Support Drives Greater Productivity With Centralised Print Services, uptime and availability are not your issue, because of our exactingServiceLevelAgreements.On-site or on-line, Xerox people manage, monitor and maintain all aspects of the operation, enhancing the availability of service, the qualityoffinishedoutputandthe satisfaction of employees.

Continuous Improvement Builds Value Over TimeWe use time-tested methodologies and best practices combined with Lean Six Sigma tools tofindwaystocontinuallyraisethebaroncritical metrics. Using our technology and industrybenchmarks,wewillrefineyourservice delivery model to provide savings, innovation and increased value over time.

Global Investment Firm Gets Greater ROI From Outsourced In-house Print Shop

The Challenge

•Colourreproductionandbrandconsistency were challenging to control

•In-houseprintingtechnologywas out of date

•Tightdeadlinesweremisseddue to manual and/or ineffective print shop processes

•Currentcapabilitiesdidn’tsupportglobalprint and distribution requirements

The Solution

•Outsourcedthein-houseproductionprintshop operations to Xerox

•Re-engineeredandoptimisedworkflowfororder, production and delivery

•Installedthelatestdigitalprintingand finishingtechnology

•Providedclientswithtrainingonfilepreparation, colour management and variable printing to improve quality and consistency

•EngagedXeroxPrintProductionPartners to enable print and distribution around the world

The Results

•Better,moreconsistentprintqualityandbrand integrity

•Increasedsatisfactionofsalesexecutives,internal clients and end users

•Fasterturnaroundtimes

•Moreautomationandefficiency

•Efficient,secureregionalprintingcapabilityin a growing international market

“We needed a partner who could hit the ground running and we found that with Xerox. Right away they were cranking out the work, hitting the deadlines. And the quality of work was dead on.”

– Vice President Document Publishing Manager, Global Investment Management Firm

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©2009 Xerox Corporation. All rights reserved. Xerox® and the sphere of connectivity design are registered trademarks of Xerox Corporation in the U.S. and/or other countries. 07/09

To learn more about Centralised Print Services, contact your Xerox representative or visit us at www.xerox.com/globalservices

Leveraging the Platform and Integrated Workflow

Xerox can provide user portals, web and online catalogues to dramatically improve theprocessofordering,customising,proofingand delivering print for all your employees. The simple-to-use web submission tools can take time, labour and cost out of the process, improve order accuracy and enhance user satisfaction. Centralised online catalogues of frequently printed materials provide greater control over your brand with customisable templates. We provide tracking and accountability for print spend and detailed management reports that provide the necessary information to cut costs and efficientlymeetrequirements.

Bridging the End User and the Print ShopCentralised Print Services gives your users access to your advanced printing capabilities right at their desktops to simplify the entire process—ordering,proofing,deliveryandre-ordering. Now they can select advanced finishingcapabilitiessuchassaddlestitching,spiral and perfect binding, scoring, folding andmoretoaddaprofessionalfinishingtouch to important documents including brochures, flyers, proposals and booklets.

Change Management: The Key to a Stable TransitionXerox will work with you to build a cultural change management plan that provides a smooth transition to new ways of working. Xerox change management puts you on the fast track to achieve the desired state and realisethebenefitsofprocessimprovementand cost savings. The goal is to speed up the adoption rate of the new process and relationships, anticipate problems and remove obstacles.

Global Delivery CapabilitiesMany of our clients start with a pilot programme, generate results and then scale the service across their enterprise. Because Centralised Print Services is fact based and data driven, we are able to replicate and scale the services for global companies thanks to our coherent technology platforms, our worldwide operation and our consistent application of Lean Six Sigma tools and methodologies.

Centralised Print Services Stable. Scalable. Sustainable.

Partner With Xerox for All Your Enterprise Printing NeedsCentralisedPrintServicesisjustpartofanenterprise-wide managed print service known as Enterprise Print Services. When you incorporate the full breadth and depth of our document management expertise into your organisation, you will see more savings, more benefitsandmorevaluefaster.

About Xerox Global Services. Xerox Global Services is a world leader in document outsourcing services with industry expertise that helps you reduce costs, achieve operational excellence and grow revenue. Our unique combination of experience, technology and delivery capabilities enable integration,transformationandcontinuousinnovationofyourofficeenvironment,centralisedprintproduction, and communication and business processes. We deliver excellence in every corner of the world—locally, nationally, globally.

“With Xerox, we’re getting quality work and phenomenal customer service. I really didn’t dream it would go this well.”

– Director of Facility Services Baptist St. Anthony’s Health System