CENTREFORKNOWLEDGETRANSFERANNUALREVIEW2007

LONDON SOUTH BANK UNIVERSITY

CENTRE FOR KNOWLEDGE TRANSFERLONDON SOUTH BANK UNIVERSITY90 London Road, London SE1 6LNTelephone 020 7815 6922Facsimile 020 7815 6915Email ktpinfo@lsbu.ac.ukWebsite www.ktplondon.co.uk

LONDONSOUTH BANK UNIVERSITY

CENTRE FORKNOWLEDGETRANSFER

When universities and businesses work together,good things can happen. Yet all too often,business and academia co-exist in separateworlds, not realising the benefits they could bringto each other.

Knowledge Transfer (KT) is a process aimed atbenefiting businesses, organisations and theuniversity through the exchange of ideas, skills andexpertise. Over the past ten years LSBU hascollaborated with over 100 companies to share thelatest technical advances and know-how. We areone of the largest KT partners both in London andthe UK.

LSBU is currently working with over 30 companiesand organisations on long-term KT projects to helpbusinesses improve efficiency, competitiveness,sales and profits, with a total project value of over£6.2 million over the next four years.

WHAT IS KTP?At LSBU we access the national KnowledgeTransfer Partnerships (KTP) scheme to bring topemployees and university resources to business.KTPs are government-funded programmes,designed to further boost successful UKbusinesses and organisations by providing themwith the resources and expertise they need togrow.

To be eligible for a KTP programme, the projectchosen by the company or organisation must be:• Strategically important and innovative• Commercially viable, producing a return on

investment, and• Require complementary expertise from the

university.

HOW DOES IT WORK?Companies and organisations who want toimprove their activities can use the KTPprogramme as an affordable and effective way toaccomplish their goals. KTP projects usually lastbetween 24 and 36 months.

Companies/organisations get:• Grant funding to cover 50-67% of project costs

including employment, travel, equipment andtraining budgets

• A top quality graduate with relevant skills to drivethe project

• Input from Academic experts and access toUniversity resources

• Networking opportunities through KTPprogrammes

Academics get:• Opportunities to transfer knowledge and

expertise to businesses• A chance to impact business practices for the

better• Real-world experience to enhance teaching

We hope this Annual Review will stimulate yourinterest in KT programmes at LSBU.

If you would like to know more, please contact theCentre for Knowledge Transfer on: 020 78156922; ktpinfo@lsbu.ac.uk; www.ktplondon.co.uk

•5-10 Employees•11-20 Employees•21-50 Employees•51-100 Employees•100+ Employees

•Food Manufacturing and Technology•Manufacturing, Engineering and Materials•IT, Communications and Electronics•Energy and Environment •Building Services and Construction•Creative Industries, Media and Design•Consultancy, Research and Professional Services

BUSINESS INFORMATIONTECHNOLOGY ANDMANAGEMENT• Business systems, competitive strategies• Data analysis and statistics• Marketing strategies and communication• Event planning and tourism management• Global operation systems• Accounting and finance management• Charity finance and management

COMPUTING AND IT• Programming languages• Software engineering and development• Networking organisation and management• Database systems and security• Web technologies and internet systems• E-commerce• Imaging and graphics development

ENGINEERING ANDMECHATRONICS• Engineering product design and management• Material science and mechatronics• Heat transfer and fluid mechanics• Hazardous environment testing, explosions and

fire• Robotics and artificial intelligence• Systems development and architecture• Quality control simulation and analysis

MANUFACTURING ANDENGINEERING PROCESSES• Operations management and manufacturing

mechanics• Computer assisted instrumentation• Environmental safety, systems and testing• Environmental acoustics• New materials, composites and applications• Thermal systems, refrigeration and cooling• Microprocessors

ENERGY AND THEENVIRONMENT• Renewable sustainable energy technologies and

systems• Environmental management• Solar power and products• Transport studies

GENERAL AND APPLIEDSCIENCE• Chemical engineering• Energetics• Sports and exercise science• Biotechnology• Forensic science

CONSTRUCTION,ARCHITECTURE AND BUILDINGSERVICES• Construction management and economics• Urban design and development strategies• Commercial and industrial architecture • Environmental and sustainable futures• Post occupancy evaluation, indoor air quality and

energy use in buildings• Property services and investment strategies

FOOD SCIENCE ANDNUTRITION• Food safety and hygiene processes• Nutrition• Manufacturing simulation and quality control• Management and process control systems• New product development• Shelf-life evaluation and packaging

ARTS AND HUMAN SCIENCES• Arts and creative media• Graphics and design• Virtual learning• Educational development and policy• Legal methods and case management• Psychology

HEALTH SERVICES, SOCIALCARE AND WELL-BEING• Health research methods, processes and

assessment• Sports, physical activity and well-being research• Clinical risk assessment• Patient care and interaction• Management in mental health• Health care services and ethics• Social policies and equal opportunity

BUSINESS, COMPUTING ANDINFORMATION MANAGEMENT• Institute for Computing Research• Centre for International Business Studies• Centre for Accounting, Finance & Governance• Centre for Government & Charity Management• Ehrenberg Centre for Research in Marketing

ENGINEERING, SCIENCE ANDTHE BUILT ENVIRONMENT• Chemical Engineering Research Centre• Centre for Environmental Acoustics• Machining Research Centre• The London Food Centre• Medical Architecture Research Unit (MARU)• International Comparative Built Environment

Research Group (ICBERG)• Construction Management and Economics

ARTS AND HUMAN SCIENCES• Families and Social Capital• Housing and Regeneration Research Group• Local Economy Policy Unit • Media Research Group• Psychology Research

HEALTH AND SOCIALCARE• Institute of Primary Care and Public

Health• Centre for Leadership and Practice

Innovation

KNOWLEDGE TRANSFER AT LSBU

AVERAGE COMPANY SIZE PARTICIPATING INDUSTRIES

EXPERTISE AT LSBU RESEARCHGROUPS

03

BUILDING SERVICESANDCONSTRUCTION

BUSINESS: Strategic consultancy serviceswithin the building industry.PROJECT: To develop a technical service toanalyse and benchmark KPIs in energy efficiencyand environmental impacts of commercialbuildings.

It's no secret that stuffy offices, poor lighting andcrammed desks impact on user comfort and well-being, but poor conditions also have energyefficiency implications. Through a KTP with LSBU,ABS Consulting have developed a newbenchmarking system to benefit both businessesand their staff.

The Overall Liking Score (OLS) builds on the currentPost Occupancy Evaluation system and asksmanagement and employees to rate variousaspects of their surroundings, including naturallight, heating, crowding, and score them. Thesescores are then analysed, providing feedback, oneasy-to- read charts, on ways to improve energyuse and occupant satisfaction.

KTP Associate Sarath Pathirennehelage worked todevelop the easy-to-use, online analysis system. "Itdoes happen too often that the people expected

to use the buildings are not given due priorityduring design and construction,"Jim Ure,Managing Director of ABS stated. "With OLS, wegive the occupants the opportunity to voice theirconcerns."

ABS have used the expertise of LSBU AcademicPhil Jones to ensure the success of this project."Very few buildings get tested to see how theyactually perform in use so we don't have any ideaif the design of the building has been successful,"Phil explained.

Jim stated, "Our mission is to provide sustainablesolutions for the working environment and KTPhas helped with that."

BUSINESS: Consultancy and research servicesin construction and building industries.PROJECT: To develop new technical standardsand a certification scheme for analysing thepermeability of construction products and airtightness in buildings.

Buildings are responsible for about 45% of carbondioxide emissions in the UK according to LSBUProfessor Graeme Maidment. To change thisstartling fact, Graeme has been working withBSRIA on a KTP to identify ways to deal with airleakage and heat loss from buildings.

Air leakage can be directly linked to poorconstruction methods and the air permeability ofbuilding materials. However there are no reliablemeasurement standards for testing air leakagethrough materials, according to Mike Smith,Engineering Director of BSRIA.

KTP Associate Ben Cheeseman began developingand testing methods for determining the airpermeability of concrete blocks. Current testsinvolve sampling twelve concrete blocks, formedinto a wall and applying the findings to the wholebuilding.

"This test is OK from a quality point of view, but it'sslow and we would like to see it developed into aformal certification scheme," Mike explained.

A second project will develop a case for reinstatingthermal imaging as a reliable building services toolto identify insulation installation and damppenetration. The third project will create a set ofrobust details for commercial buildings, advising onthe correct way to join building parts, reducing airleakage. Mike believes the success of this KTP willbe very important for BSRIA. "It will leave thecompetition behind and improve the services weoffer members and other clients."

BUSINESS: Provider of infrastructure servicesfor the transport industry.PROJECT: To develop, test and implementnovel cooling strategies for underground railways.

"Unfortunately you can't simply drill a vent to coolthe London Underground," KTP Associate YewTing explains. "The first rule of heat transfer saysthat heat and energy cannot be destroyed, onlytransferred." This poses a considerable challengefor Parsons Brinckerhoff (PB), but with a KTP atLSBU new models are being developed in a firsttime approach to cooling London's Undergroundsystem despite space restrictions.

KTP Associates Jolyon Thompson and Yew Tingare developing methods for cooling theUnderground using pioneering new research andanalysis methods. Jolyon is completing an analysisof the current cooling systems to provide PB withits first concise methodology for analysing arestricted space in need of cooling. Ting will thenbe using these calculations to formulate animplementation strategy. "This is not a new thing,but we have particular space constraints. We needto optimise the pipes to improve the heat transfer,"Mark Gilbey, company supervisor at PB, explained.

LSBU Professor Graeme Maidment, an expert inthermal engineering, has been working withLondon Underground on the implementation ofthe current cooling system in Victoria Station.Graeme's work with PB stems from this coolingsystem in what he describes as a beneficial KTpartnership.

"Because the university is involved with this project,we can provide a mechanism for reflection whichprobably would have been missing without KTP,"Graeme commented. Mark added, "Not only isLSBU able to provide us with academic expertisebut they have been very useful as a bridgebetween other KTP programmes."

Jolyon and Ting agree that the KTP programmecould have major impacts on the approach totunnel cooling. "KTP is a great way of doing thework because you get the opportunity to doresearch and development," Jolyon commented.

ABS CONSULTING BSRIA PARSONS BRINCKERHOFFBUSINESS: Specialist repairer of historicbuildings.PROJECT: To develop a novel ice particlesystem for cleaning historic buildings, replacingdamaging chemical alternatives.

Cleaning historic buildings such as Windsor Castleis a large undertaking, both on time andresources, but with the help of a KTPprogramme, Paye Stonework and Restorationhave plans for a new method that couldrevolutionise the way historic buildings arecleaned.

Current cleaning methods often involve the useof chemicals which can pollute surroundingareas, while some cleaning techniques useapproximately 100 litres of water per squaremetre of surface.

With the support of LSBU Professor GraemeMaidment, KTP Associate Marco Venturini Autieriwill be working to develop and test noveltechnology in a new application; an ice particlesystem that will save on water while effectivelycleaning buildings without the use of harmfulchemicals.

"It's an exciting project. We're hoping to have anew efficient, sustainable method of cleaningthat will dramatically reduce the carbon footprint,"Adrian Paye, Chief Executive of Paye commented.

PAYE STONEWORK & RESTORATION

05

MANUFACTURING,ENGINEERINGAND MATERIALS

IT, COMMUNICATIONSANDELECTRONICS

BUSINESS: Provider of infrastructure intelecommunications and transportation.PROJECT: To develop a measurement systemto deliver new world-class speech intelligibilitysystems in underground environments.

One hundred London Underground stations,25,000 loudspeakers, 6,000 CCTV cameras,constant commuter traffic, sound testingrestrictions and a five-person team to design theinstallation. For communication support servicesexperts Telent, completing a communicationsupgrade is always a challenging feat.

KTP Associate Louis Gomez, is leading pioneeringnew research into data gathering techniqueswhich will cut down lengthy testing times on-siteand transform the way things are done in theacoustics industry worldwide.

"What people are doing at the moment is just ruleof thumb and trial, and we want to go beyondthat and create a model that is going to accuratelypredict the sound field in underground stations,"Louis explained. "This model will save time, moneyand resources; at the moment that tool doesn'texist anywhere in the world for testing the special

acoustic environments we work with."

The development of this new model has yieldedexciting results that may soon allow Telent tomove away from the current loud, after-hourstesting methods. "One of the things that is comingout of this is a new quiet way to test," PaulDobbins, Managing Engineer of Telent, explained.

LSBU acoustic specialists, Dr Stephen Dance andProfessor Bridget Shield, are providing expertise inthis technical area.

"We're a very competent communicationsequipment service company, but we saw theneed to build up our competence in an area thatwe'd never done before," Paul explained. "To me,this is a model KTP programme. It exemplifiesexactly how the process should work."

"For us as a business, we have a new capabilitythat we've never had before, we're going to havenew techniques that have never been used in theworld before and although it is all focused on theunderground work because that is where wehave an enormous task to do, we could apply thisanywhere."

BUSINESS: Developer of computer softwaresystems for financial risk and credit management.PROJECT: To develop a securities softwaresystem to support web-based European trading.

It seems rather daunting, but for softwaredeveloper Finsoft, managing secure data transfersfor clients with over four million transactions a dayis now a routine business. In 2000, Finsoft started athree-year KTP to assist with the development of aCentral Securities Database (CSDB) for theEuropean Central Bank (ECB).

KTP Associates Zoran Zmajkovic, Olga Pechinkinaand Matthew Best worked to develop a set ofcore systems that would allow for themanagement of massive quantities of data quicklyand securely. The project was supported by LSBUProfessor Allen Long.

"For a bank, investment bank or fund manager,data management is not their key business,however, it is a key requirement they have," ChrisWalker, a Finsoft founder, explained.

Since the release of the CSDB, Finsoft have won atender to develop the second phase of the

software which will not only be used by the ECBbut also by the national central banks.

During the KTP, the potential usefulness of thissystem for other aspects of the business wasnoted. Shortly after the completion of the KTP in2002, Finsoft expanded its operations using theCSDB, into the online book-making and gamingsecurities industry. This is now Finsoft's mostprofitable area, with the multi-million poundoperations being managed by Zoran Zmajkovic.Finsoft is in the midst of expanding further, with anew company, Finsoft Financial, being spawnedlater this year. The company will utilise the CSDBsystem in their dealings with clients.

"There is a lot of spin-off potential from thesoftware," Chris said. "KTP has been a greatbenefit to Finsoft, the clients and the project."

BUSINESS: Manufacturer and distributor ofradio controlled models.PROJECT: To develop e-commerce andcustomer relationship management systems.

Model planes, electric racing cars and rockets thatbreak the sound barrier may seem like fun,specialist items for some, but for Ripmax, it is hardwork keeping up with demand. To improve orderand supply processes, the company recently tookon a KTP programme to develop a new e-commerce system for their business, helped byLSBU Academic Nigel Phillips.

KTP Associate Yuliya Syzonenko has developedRipmax's first tailored mobile software applicationwith specifically customised usability features thatwill allow the company to take the leadtechnologically within their industry. "We saw agap in the way we take orders for the company.We had salesmen driving around the countrywriting orders on pieces of paper and faxing themthrough," Elliot Wright, Technical Director atRipmax, explained.

Sales representatives will soon be issued withlaptops running this application which will enable

them to access information on stock levels, currentorders, stock images, as well as clients’ current andpast orders. Compatible barcode scanners will besupplied to sales people, allowing them to scanproducts on shelves and add them to an order.

The company website originally allowed clients tobrowse over 14,000 stock items online, butwithout the option for purchasing. Now clients willbe able to log in via a web portal, browse itemsand make an order. "The idea is to be able tocommunicate with our customers 24 hours a day,"Yuliya said.

The introduction of these systems is expected toimprove Ripmax's efficiency as the foremostwholesale supplier of radio controlled models inthe UK, while also helping the company to breakinto the larger European market. "We never hadenough time to do the sorts of projects that Yuliyahas been involved in. KTP has been good forgetting these things to happen," Elliot stated.

A second KTP Associate has been recruited todevelop Customer Relationship ManagementSystems to provide marketing and trendinformation.

BUSINESS: Producer of packaging films,primarily for the food industry.PROJECT: To research and develop newpackaging technologies and integrated productionplanning systems.

With the UK market for food packaging materialsworth approximately £600 million, ASP Packagingknows the importance of keeping on top of newproducts.

With the assistance of KTP Associates IsabellePointu and Prabhjot Singh, ASP Packaging ispursuing new and innovative ways to improvecurrent packaging materials, increase the shelf lifeof food products and implement an electronicsystem to improve scheduling and productivity.

The success of this KTP is expected to help ASP fillniche markets within the industry as well ascontinue to secure contracts with clients such asWaitrose, Tesco and ASDA.

"This is an exciting project that will have greatbenefits for us. The KTP is a good way to makethis happen," said Technical Director, Richard Hartley.

TELENT FINSOFT RIPMAX ASP PACKAGING

07

“KTP has beengood for gettingthese things tohappen.”

CREATIVE INDUSTRIES,MEDIAAND DESIGN

BUSINESS: Media company specialising in theconstruction, property, architecture and travelindustries.PROJECT: To develop a benchmarking serviceto support strategic decision-making in customerservices.

The media industry could soon be in possessionof a product that will set a benchmark forbusiness sectors worldwide, according to KTPAssociate and product developer Yuan Xing.

"The product will make the industry realise howthey perform in comparison with their peers, howthey're perceived in the eyes of their customersand consumers. It's a best-in-class performanceand industry average," Yuan stated.

Yuan has been working with media companyCMPi to develop a software programme that willimprove the way customer relations andmanagement is handled in many industries. As abenchmark within the media industry, Yuan'sproduct is expected to have potential internationalapplications for CMPi.

"In the short term it will position us to be a force

to transform the marketplace," a CMPi managercommented. "It is a product that helps companiesto develop their own information across theboard. This KTP will give us a new product, and arevenue stream that we wouldn't have gototherwise. It will give us a good understanding ofwhat is required in the market place."

LSBU Professor Shushma Patel is providingvaluable expertise to develop this product. CMPistated, "We're a media service provider, but weweren't really in the business of benchmarking, itwouldn't have been something we could havedone on our own. It is good to have the supportfrom a professional knowledge base and to workwith an academic institution."

BUSINESS: Provider of design consultancyservices for product manufacturers.PROJECT: To design, manufacture and test anovel, solar powered jet-pump refrigerator.

Cooling down using heat provided by the sun?This seemingly contradictory approach torefrigeration is the newest innovation fromIndustrial Design Consultancy (IDC).

The product: A fully autonomous, solar poweredrefrigeration system. The first of its kind, the systemcould soon be used, not only as a sustainablealternative for conventional domestic and retailapplications, but also to provide refrigeration toisolated communities in the developing world,according to Stephen Knowles, Managing Directorof IDC.

KTP Associate Ryan Fenton has been working todevelop a prototype test-rig in the company'sDatchet workshops. While testing varioustheoretical models, stock sourcing and lecturing atother universities on his designs, Ryan has alsofound time to begin a PhD in design engineering.

Ryan's development could have huge benefits for

IDC with the technology being applied to a rangeof industrial applications. Stephen believes thatwithout the KTP, IDC might not have been able totackle this project. "Time is money and we weregoing to need to employ somebody full-time todevelop it, but the financial burden was a bit highand we couldn't make the long-termcommitment to do it on our own."

LSBU Professors Ian Eames and GraemeMaidment have been providing technical supportthroughout the project.

"Current solar power cooling systems are veryexpensive," Graeme commented. "But IDC is usinga component developed by Ian that will make thisdesign affordable. It could be a low costopportunity for third world countries."

BUSINESS: Retail interior designer.PROJECT: To develop in-house graphic designand project management capabilities.

When interior retail design consultancy rdc FoleyCooke signed up for their KTP with LSBU, theydidn't know what to expect. Now with asuccessful 3D design software system in placeacross the business, Foley Cooke are progressingwith the second part of the KTP focusing onproject management.

Patrick Adekunle was recruited to pursue the nextprogressive step in rdc Foley Cooke's business plan;to improve communications and expand onproject management services.

Project management had always been an 'on-the-side' service at Foley Cooke, however RogerCooke, Managing Director, said there was now anopportunity for them to develop this further.

"We've always had project management as adiscipline but it wasn’t structured. Now we'reseeking out ways to build on and expand it,"Roger explained.

“We couldn'tmake the long-termcommitment todo it on ourown.”

LSBU Academics, Professor Graeme Maidmentand Harry Lawner, have helped Foley Cooke todevelop more structured procedures for theirProject Management services. "That's one of thebenefits of working with London South BankUniversity, you have to document processes,"Roger stated.

Patrick's work has had him liaising with clients,deciphering legislation and attending designmeetings on a number of large projects, includingthe final outputs for a number of stores within thenew Heathrow Airport Terminal 5.

In addition, Patrick has established a web-hostedsystem to allow off-site access to Foley Cooke'snetwork. Previously designers and clients wererequired to liaise at the office in order to coordinatedesign issues. The new system has also allowedFoley Cooke to move toward a paperless businessprocess. "This KTP, Patrick's work oncommunication issues, has touched on areaswhich we want to move further into. Now it ishelping us go forward."

“This KTP hastouched onareas which wewant to movefurther into.”

CMPi INDUSTRIAL DESIGN CONSULTANCY rdc FOLEY COOKE

09

CONSULTANCY, RESEARCHANDPROFESSIONAL SERVICES

FOOD MANUFACTURINGANDTECHNOLOGY

BUSINESS: Manufacturer and retailer of foodproducts.PROJECT: To re-engineer manufacturing anddistribution systems to improve operatingefficiencies.

The idea of tracing every ingredient from packet topastry seems overwhelming considering there areover 300 products at Simmons Bakers.

With the support of LSBU Academic Alan Bent,KTP Associate Sue Hinchcliffe led Simmonsthrough the establishment of new health andsafety systems including Hazard Analysis of CriticalControl Points (HACCP), Control of SubstancesHazardous to Health (COSHH), cleaning schedulesand material traceability methods, allowing thebakery to achieve BRC standards at a higher level.

"Traceability is very difficult to achieve in this sort ofbusiness, but Sue got a manual system going.Then the second Associate, Kit Nguyen, got itcomputerised which made things much quickerand more accurate. We had to achieve thesethings and it's worked out well with KTP," IanMatthews, Simmons Managing Director,commented.

Simmons now has streamlined productionprocesses with many of the bakery's paper-basedsystems being computerised. The introduction of aDisaster and Emergency plan has saved Simmons£50K annually on insurance premiums. Since thecompletion of the KTP, Simmons have increasedsales each year, opening a number of new bakeryoutlets. Simmons remains a competitive forceagainst the likes of Greggs, Starbucks and othermajor retailers.

Ian said the KTP and expertise from LSBU helpedSimmons to evolve quickly and efficiently. "Weweren't very well tuned into bakery technology.The KTP was our way of acquiring that sort oftechnology, which was out of our immediateknowledge."

Simmons have recently taken on a second KTP todevelop new products, improve efficiency andimplement energy, water and waste reductionsystems.

SIMMONS BAKERSBUSINESS: Speciality supplier of organic mueslicereals.PROJECT: To develop packaging and factoryprocesses to reduce waste, energy use andenvironmental impact.

Achieving carbon neutrality is still a relatively newconcept, but for Alara Wholefoods, it could behappening within the next three years. "We've gottwo specific aims to achieve by 2010. The first is tobe carbon negative, and the second is to sendzero waste to landfill. Then the vision is to have anorganic muesli factory at Kings Cross, surroundedby a permaculture forest garden, powered bywindmills," Alex Smith, Alara Managing Directorsaid.

To help achieve these goals, KTP Associate JoannaSouthernwood has been working to introducebiodegradable packaging and recycling systemsfor every aspect of the business, includingcardboard boxes, paper, plastic and food waste.Compost bins and worm farms feature in Alara'sbackyard permaculture garden, formerly awasteland, along with vegetables, fruit bearingtrees and shrubs, as part of the vision for Alara'sself-sustaining future.

The actions taken by Alara are expected to haveroll-over effects for the manufacturing industry inwhat LSBU Academic Alan Beeby describes as'brave and responsible' leadership by example.Alan noted obvious benefits for both parties inpursuing this KTP. "Alara represents an opportunityfor LSBU to pursue green initiatives. This project ispushing us to do research that we wouldn'tnormally have done."

ALARA WHOLEFOODS

11

BUSINESS: Law firm providing IT advice in thelegal community.PROJECT: To develop a software system toshare documents with clients in a secure onlineenvironment.

The days of having to visit your solicitor with eachdevelopment during a legal matter will soon be athing of the past at Preuveneers. Through a KTPwith LSBU, Preuveneers have introduced acentralised web-based case management system,allowing clients to conduct their proceedings fromanywhere around the world.

KTP Associate Rionne Preuveneers has beenworking to integrate the new online system,training staff and informing clients of thecompany's new capabilities. The system allocatesclients a login and password upon joiningPreuveneers, which they can use to track theprogress of their matter, read documents and seekey dates for future proceedings.

"It's a new type of client that we're trying to attractwith this system," Rionne explained. "The 'SmartLegal Move' client will conduct their business froma distance."

In addition to the online system integration,Rionne's work has also resulted in a mobile phonetext messaging service which generates messagesinforming clients of any immediate situations. LSBUProfessor Shushma Patel has been supportingRionne throughout her KTP and believes thesystems developed by Rionne will spearhead anew communications tactic in the legal profession."I don't know of any other law firm using textingand online case-tracking to communicate withclients. I think it's quite innovative," Shushmastated.

This live approach to traditional paper-basedproceedings is challenging conventional methodswithin the legal system according to LisaPreuveneers, Managing Director of Preuveneers.

"There are so many possibilities. The KTP hashelped us to take a structured approach throughmeetings and clear deliverables. We are keepingahead of the game and anticipating what thenew e-generation will soon be demanding fromtheir solicitor."

PREUVENEERSBUSINESS: Educational charity providingadvanced education on nutrition.PROJECT: To create a web-based, distance-learning version of courses in Nutritional Therapyand Optimum Nutrition.

With the help of a KTP programme and expertisefrom Professor Dilip Patel, the Institute for OptimumNutrition (ION) is on its way to bringing nutritionalinformation to the world using a first-time, all-inclusive virtual learning system.

KTP Associate Chris Peat is developing the systemthat will not only allow collaborative networkingthrough a virtual community, but enable studentsto view recorded lectures, university-style from thecomfort of their own homes, regardless of theirinternet connection speed. People viewing thelectures and tutorials will feel as though they wereactually in the classroom.

ION Executive Director David Nicolson said that thesystem would greatly benefit people in developingareas. "I knew there was a demand for our courseoverseas and thought that if we could do this coursevia the internet, it could help a lot of people. There isno way we could have done this without KTP."

INSTITUTE OF OPTIMUM NUTRITION

“There is noway we couldhave done thiswithout KTP.”

ENERGYANDENVIRONMENT

BUSINESS: Consultants in the sustainable useand supply of energy.PROJECT: To develop new energy modellingsoftware to assist with the energy certification ofbuildings.

Growing awareness of environmental issues isnow prompting many organisations to review theirimpact on the planet. SEA/Renue is undertaking itssecond KTP project, with LSBU, to streamlineenvironmental audits which aim to reduce thecarbon footprint of organisations.

"During the last KTP, European legislation, the'Energy Performance in Buildings Directive', wasintroduced, essentially requiring carbon emissionsto be monitored and reduced," KTP companysupervisor Steve Connor stated. "With that in mind,we saw this particular directive as a real businessopportunity."

KTP Associate Julie Allen is developing a newenvironmental auditing software tool to assistbuilding assessors in collecting raw data on energyusage, water consumption and waste productionon site. The assessor will be able to upload thedata into a central database, analyse it and use the

reporting facility to make tailoredrecommendations to customers. In the past, thistype of data collection had been a timeconsuming part of the auditing process. Howeverwith Julie's development, the assessor will be ableto enter data only once to produce faster andmore accurate results. As an auditor herself, Juliewill be in a unique position to test the softwareduring development and once it is completed.

"While you're doing the audit you're actuallycapturing data which forms the basis of thereport," Steve commented. "Typically it was alldone on paper. Imagine surveying a building andtaking notes in every room on lighting, heating andequipment etc. This new software will make itpossible for us to deliver recommendation reportsmore efficiently, having a positive impact on cost,ultimately enabling us to deliver assessments formore organisations."

Julie added, "The auditing software will bedesigned to manage different types of audits, fromthe simpler mini-audit, covering energy use, wherequick wins are identified, to the comprehensivesurvey including water consumption, wasteproduction and travel planning, and analysing the

building's equipment and services in more detail."

Academic supervisors, Professor Tony Day and PhilJones have been supporting SEA/Renue on thecurrent KTP in what Steve describes as invaluablecontact. "They are very experienced energyconsultants. Through them Julie is gaining a lot ofcontacts within the industry. SEA/Renue doesn'thave software development skills in-house so thisproject is something we could not have pursuedwithout having Julie's expertise in the team."

PREVIOUS PROJECT: To research anddevelop expertise in Combined Heat and Power(CHP) systems.

The current KTP project at SEA/Renue stemmedfrom a previous collaboration with LSBU todevelop in-house expertise in Combined Heat andPower (CHP) systems. With demand for CHPgrowing in the UK, SEA/Renue recognised theopportunity to develop new modelling software toevaluate the feasibility of CHP systems.

KTP Associate Luis Hinojosa worked withSEA/Renue to develop the model and train thestaff in its use. As a result, operational savings have

been made on previously out-sourced CHPconsultancy work and SEA/Renue have expandedtheir client base. SEA/Renue was recentlysuccessful in securing over £6 million in grants forCHP-related work in London.

"KTP has developed our capacity both in technicalsupport and software development," ChrisDunham, Managing Director of SEA/Renuecommented during the project.

BUSINESS: Office recycling company.PROJECT: To develop CARBON SMART - acarbon saving/offsetting service for SME offices.

Paper Round, London's largest office recyclingcompany is just starting a KTP with LSBU todevelop an innovative set of environmentalservices in pursuit of reducing and offsettingcarbon emissions.

The Carbon Smart service will offer businessesthe opportunity to have their systems assessed,gaining energy consumption feedback andrecommendations for changes to reduce theircarbon imprints.

LSBU Academic Phil Jones said the projectwould have effective impacts for SMEs acrossthe board.

"This service will encourage energy effectivenessand carbon reductions and efficiency. It is aproject with many benefits for many parties."

SEA/RENUEBUSINESS: Provider of energy managementsoftware and services.PROJECT: To develop rapid energy modellingsoftware and advanced energy analysis tools forthe building and utilities industry.

Pinpointing energy savings in business has beenmade even easier thanks to a KTP programme atTEAM (Energy Auditing Agency). Energy meterreadings, taken every half-an-hour from thousandsof business sites, are now the subject of improveddata analysis, saving companies like BT and VirginMedia considerable amounts on energy bills.

With advanced metering growing as a reliablemethod for gaining improved energy readings inthe UK, KTP Associate Kumar Samiyappan begandeveloping TEAM's Sigma software package todeal with the vast amounts of data being receivedfrom multiple energy meters on multiple sites.

"When you think about half-hourly readings, that's48 values per day of consumption, then you'vegot that for a week and you've got 100 sites. Itmakes for a lot of data," Tim Holman, SupportService Team Leader for TEAM stated. "We diddeal previously with half-hourly metering, but more

on the software provision side. Now with thework that Kumar's done, we're doing a lot moreon our side to analyse it."

Kumar has put together a working database of10,000 sites and over 25,000 meters from hiswork with various sites, including 85 sites from ananalysis he managed for the Carbon Trust. Heplans to use these readings as benchmarks for hisPhD.

LSBU Academic Professor Tony Day and Perry Xiaoinput expertise on novel weather correction anddata analysis algorithms in to the software. "If wedidn't have KTP we wouldn't have got the externalexpertise from the university. The success of thisproject is a direct result of the KTP," Timcommented.

TEAM is now looking to expand its consultancyservices and is in the process of applying foranother KTP programme.

TEAMPAPER ROUND

13

“KTP hasdeveloped ourcapacity bothin technicalsupport andsoftwaredevelopment.”

CURRENTKTP PROJECTSAND PARTNERS

ABS CONSULTINGBUSINESS: Strategic consultancy serviceswithin the building industry.PROJECT: To develop a technical service toanalyse and benchmark KPIs in energy efficiencyand environmental impacts of commercialbuildings.

ACTURISBUSINESS: Supplier of IT solutions for theinsurance industry.PROJECT: To develop a software system forimproving client data transfers and new softwareintegration tools to provide an interactive systemlinking brokers with insurers.

ALARA WHOLEFOODSBUSINESS: Speciality supplier of organic mueslicereals.PROJECT: To develop packaging and factoryprocesses to reduce waste, energy use andenvironmental impact.

ASP PACKAGINGBUSINESS: Producer of packaging films,primarily for the food industry.PROJECT: To research and develop newpackaging technologies and integrated productionplanning systems.

BIG THOUGHTSBUSINESS: Manufacturer of savoury snacksand soft drinks.PROJECT: To develop new processingtechnologies and create the next generation oflow-fat snacks and juices.

BLUES CLOTHINGBUSINESS: Designer and manufacturer ofchildren's clothing.PROJECT: To develop and implement a datamining and customer relationship managementsystem to support forecasting and strategicplanning.

BSRIABUSINESS: Consultancy and research servicesin construction and building industries.PROJECT: To develop new technical standardsand a certification scheme for analysing thepermeability of construction products and airtightness in buildings.

CMPiBUSINESS: Media company specialising in theconstruction, property, architecture and travelindustries.PROJECT: To develop a benchmarking serviceto support strategic decision-making in customerservices.

ECSCBUSINESS: Technical consultants in renewableenergy fields.PROJECT: To develop expertise in the use ofsustainable and renewable energy sources in newbuildings.

ENERGY AND POWERCONSULTANTSBUSINESS: Technical consultants in energy andpower PROJECT: To develop knowledge andexpertise for smaller scale sustainabledevelopment.

EUROTALKBUSINESS: Developer of language learningproducts.PROJECTS: To develop a method fordelivering language content to mobile devicesand to develop a new e-commerce system.

EXONYBUSINESS: Designer of computer softwaresystems.PROJECT: To develop a new software systemto optimise the performance of call centres.

FORFARS BAKERSBUSINESS: Producers of baked goods.PROJECT: To implement quality sytems in thefactory and introduce new product research andcustomer trials.

FULCRUM CONSULTINGBUSINESS: Built environment consultingengineers.PROJECT: To develop expertise in ground-coupled thermal technology for the storage ofheat using underground resources.

GMJBUSINESS: Producers of computer animatedimages for the architectural and propertyindustries.PROJECT: To develop new software tools for3D computer modelling of city streets andbuildings.

INDUSTRIAL DESIGNCONSULTANCYBUSINESS: Provider of design consultancyservices for product manufacturers.PROJECT: To design, manufacture and test anovel, solar powered jet-pump refrigerator.

INSTITUTE OF OPTIMUMNUTRITIONBUSINESS: Educational charity providingadvanced education on nutrition.PROJECT: To create a web-based, distance-learning version of courses in Nutritional Therapyand Optimum Nutrition.

KENTON RESEARCHBUSINESS: Manufacturer oftelecommunications equipment.PROJECT: To design the first of a new range oftelecoms products for ultra-securecommunications applications.

LONG AND PARTNERSBUSINESS: Building Services EngineeringCompanyPROJECT: To develop a software tool whichevaluates the costs of achieving mandatorycarbon emission reductions.

METAFOURBUSINESS: Provider of software services forthe courier and travel industries.PROJECTS: To develop software products forcourier markets and a user interface for the travelindustry and to develop a semi-automated helpdesk system to offer 24-hour client services world-wide.

PAPER ROUNDBUSINESS: Office recycling companyPROJECT: To develop CARBON SMART - acarbon saving/offsetting service for SME offices.

PARSONS BRINCKERHOFFBUSINESS: Provider of infrastructure servicesfor the transport industry.PROJECT: To develop, test and implementnovel cooling strategies for underground railways.

PAYE STONEWORK ANDRESTORATIONBUSINESS: Specialist repairer of historicbuildings.PROJECT: To develop a novel ice particlesystem for cleaning historic buildings, replacingdamaging chemical alternatives.

PREUVENEERSBUSINESS: Law firm providing IT advice in thelegal community.PROJECT: To develop a software system toshare documents with clients in a secure onlineenvironment.

rdc FOLEY COOKEBUSINESS: Retail interior designer.PROJECT: To develop in-house graphics designand project management capabilities.

RIPMAXBUSINESS: Manufacturer and distributor ofradio controlled models.PROJECT: To develop e-commerce andcustomer relationship management systems.

SOUND RESEARCHLABORATORIESBUSINESS: Acoustics consultancy providingtechnical solutions for buildings.PROJECT: To design and develop culturallyacceptable products and techniques for themitigation of noise exposure for classicalmusicians.

SIMMONS BAKERSBUSINESS: Manufacturer and retailer of foodproducts.PROJECT: Re-engineer manufacturing anddistribution systems to improve operatingefficiencies.

SEA/RENUEBUSINESS: Consultants in the sustainable useand supply of energy.PROJECT: To develop new energy modellingsoftware to assist with the energy certification ofbuildings.

SUNRISE BAKERYBUSINESS: Manufacturer and distributor ofwholesale Caribbean-style baked goodsPROJECT: To develop new products, addressproduction issues and improve efficiency.

TELENTBUSINESS: Provider of infrastructure intelecommunications and transportation.PROJECT: To develop a measurement systemto deliver new world-class speech intelligibilitysystems in underground environments.

ZUTEC UKBUSINESS: Provider of building managementsoftware and services.PROJECT: To develop state-of-the-art softwaremodelling tools to analyse and identify energyusage within commercial buildings.

CENTRE FORKNOWLEDGETRANSFERHEAD OF CENTRE: Nathan Burgess

DEPUTY MANAGER: Barbara Ellis

MARKETING OFFICER: Stephanie Luxmoore

FINANCE OFFICER: Florence Ankomah

ADMINISTRATOR: Shirley Nicholson

TELEPHONE: 020 7815 6922FACSIMILE: 020 7815 6915EMAIL: ktpinfo@lsbu.ac.ukWEBSITE: www.ktplondon.co.uk

PRODUCTION:wave, LondonTELEPHONE: 020 7935 3741

©2007 Centre for Knowledge Transfer, LondonSouth Bank University

This report covers the year 1 August2006 to 31 July 2007 15