Centricity™ LIVE 2015Technology & serviceability… The new gameChris JacksonFebruary 16, 2015

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©2015 General Electric Company – All rights reserved.

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DESCRIPTIONS OF FUTURE FUNCTIONALITY REFLECT CURRENT PRODUCT DIRECTION, ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE A COMMITMENT TO PROVIDE SPECIFIC FUNCTIONALITY. TIMING AND AVAILABILITY REMAIN AT GE’S DISCRETION AND ARE SUBJECT TO CHANGE AND APPLICABLE REGULATORY CLEARANCE.

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General Electric Company, by and through its GE Healthcare division.

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Agenda

• Welcome • Defining serviceability• The building blocks• Serviceability strategy• 2015 examples• Questions and answers

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Services evolution

GE Healthcare IT Services: Addressing needs & helping improve productivity

• Expanded service portfolio

• Invested in case management

• Creating new offers and increased transparency

• Reach support teams faster through phone & online

• Access resources quickly - anywhere, anytime1

• Better leverage best practices across GE Healthcare IT products

Optimize resourcesOptimize resources Targeted timingTargeted timing

1- Where there is an internet connection available.

• Invested in new Service Portal

• Realigned Service Organization

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What is Serviceability?

Degree to which the servicing of an item can be accomplished with given resources and within a specified timeframe.

Source: http://www.businessdictionary.com/definition/serviceability.html#ixzz3Rwqm6kzm

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The key building block to serviceability… technology

• Fewer staff for installs• Smaller HW footprints• Smart systems for alerts

• Repeatable upgrades

• Standard install plans

• Risk mitigation

Optimize resourcesOptimize resources Targeted timingTargeted timing

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Executing our serviceability strategy

• Service Patterns (ITIL)

• Proactive DiagnosisAnalysis

• ITIL Framework• PMO Methods

Organization

• Remote Monitoring• Integrated Service

PlatformPlatform

Data

Tools & Services

Technology

Roadmap: Remote Monitoring Technology Platform

2015: Global monitoring• Key Components Defined• Expand RAD/CARD

1.0

2.0

3.0

Global Expansion

Service Analytics

Predictive Analytics

2016: Further expand & analyze• User Interface & Custom Reporting• Alert Pattern Identification Stories

2017: Product integration• Early ID to Potential System Issues• Community Best Practice Sharing

Descriptions of future functionality reflect current product direction, are for informational purposes only and do not constitute a commitment to provide specific functionality. Timing and availability remain at GE’s discretion and are subject to change and applicable regulatory clearance.

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Planned, or anticipated as follows:

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A customer PMO set-up

• Establish roadmap• Set key performance metrics• Define PMO standards• Complete workflow

analyses• Monitor performance to

targets• Define productivity

opportunities

Key deliverablesKey deliverables

Customer Clinical ChampionCustomer Clinical Champion

GE Enterprise PMGE Enterprise PM

GE Tech/Clinical AdvisorGE Tech/Clinical Advisor

Customer PM & SponsorCustomer PM & Sponsor

GE Infrastructure SMEGE Infrastructure SME

Customer Integration SMECustomer Integration SME

Steering Committee

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IT Infrastructure Library (ITIL) processes to improve capabilities

• Regional focus

• Limited knowledge sharing

• Point-of-Time Root Cause

• Global database for analysis

• Knowledge management tools

• Organized … Incident Problem

… to… toFrom…From…

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Serviceability … changing our game

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Questions?