cer metrobank-andrewrichards 2014
TRANSCRIPT
Creating Fans not Customers
Andrew RichardsDirector of Regional Retail Banking
November 2014
Metro Bank
• Britain’s first new High
Street bank in over
100 years
• 7-Day store banking
• Across London with 28
stores and growing!
• Target 200+ London
& South East
• Unparalleled service &
convenience
• Open 7 days, early & late
• Instant account opening, no appointment necessary*
• Instant card & cheque book, printed in store
• Local business manager in every store
• Local loans by local lenders
• Great online banking
• 24/7 local call centre, real people with real answers
• Safe deposit boxes, 7 day access
*Account opening conditions apply. All Metro Bank products are subject to status and approval.
Customer, Culture, Model and Execution
Differentiated model
+
Unique culture that reinforces the
model
+
Relentless execution
=
FANS not Customers!
We Our Customers
Magic Money Machine
Count your coins
for FREE with our
interactive Magic
Money Machines
–there’s one in
every store!
ATMs
• 24/7 Free cash withdrawals
• All major UK debit cards
accepted
• Metro Bank will not charge
for ATM use
In Store Events
Community Events
Discover Dogs
Earl’s Court
Festival
Radlett Fair
Borehamwood
Tree LightingFulham
Tree Lighting
Proud Winner of
Special Innovation AwardFor being family friendly & providing
baby changing stations
Official Winner of the 2011, 2012 & 2013
Kennel Club’s Open for Dogs Awards“Somewhere on the High Street”
Questions?