cert program manager ppt unit 9: program evaluationcert program manager ppt unit 9: program...
TRANSCRIPT
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CERT Program Manager
Unit 9: Program Evaluation
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• At the conclusion of this unit, the participants will be able to develop a process for evaluating a local CERT program: – Explain what program evaluation is – Describe the purpose of evaluating a program – List the steps for evaluating various program
components – Identify the characteristics of a Program
Report
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PM 9-1
Unit Objectives
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• What Program Evaluation Is • Why Do Program Evaluation • How to Do Program Evaluation • Program Report
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Unit Topics
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• What happens during a program evaluation? – Program evaluation is an ongoing process
that asks (and answers) three questions: 1. What are we doing now? 2. How well are we doing it? 3. Do we need to do something differently? If so,
what? − Document findings in Program Report
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PM 9-2
Program Evaluation
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• Objectives specify activities to accomplish goal
• During program evaluation, Program Manager needs to find out: – How well program is meeting
objectives – What corrections, if any,
are needed
CERT Program Manager: Program Evaluation 9-5
Goals and Objectives – Unit 2
PM 9-2
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• Evaluation ensures consistency in day-to-day operational activities
• By asking “How well are we doing?” the Program Manager: – Scrutinizes program’s accomplishments – Verifies that accomplishments meet standards
program has set
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Why? Evaluate Performance
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• Evaluation reassures State and local officials that volunteers are well trained and supervised – Evaluation reduces and manages the
instances of independent or undirected volunteer actions
• By asking “Do we need to do something differently?” the Program Manager is able to make adjustments as needed
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Why? Maintain Program Control
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1. Decide what you want to learn 2. Figure out strategy for collecting
information 3. Collect information 4. Analyze information you collect and
decide on next steps
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Program Evaluation Process
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CERT Program Manager: Program Evaluation 9-9
#1: What You Want to Learn
How WELL did we achieve our objectives?
PM 9-4
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• What elements make an effective objective? – Specific – Measurable – Achievable – Relevant – Time Bound
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SMART
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• Think about your own CERT program • What are some specific program elements
that should be evaluated? – CERT Basic Training – Other training – Program: volunteers, resources, funding – Exercises and drills conducted – Community activities – CERT partners who support program
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PM 9-5
Program Components
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• Who needs information being collected? • What types of data are needed? • Where will it be found?
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#2: Evaluation Strategy
Sample Objective To support a community’s public safety
efforts by providing CERT members whenever requested
PM 9-5
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Determining Whether or Not Your Program’s Performance Is
Meeting Your Goals
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Activity
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CERT Program Manager: Program Evaluation 9-14
#3: Collect Data
PM 9-9
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• Review of evaluation goals – What do I want to learn?
• Compare results you got to what you expected to get
• Consider options • Take corrective action if needed
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#4: Analyze Data; Take Action
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• Program Report documents evaluation results – Justify your conclusions or recommendations
using your data findings – Translate recommendations into specific action
plans: who, what, when, how, and any other “need-to-know” specifics
– Level and scope of content depend on recipient of report
• Be mindful of intended audiences – Keep Program Report concise
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PM 9-10
Program Report
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Creating a Program Report
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Activity
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• The importance of evaluating a CERT program
• What to evaluate in a CERT program and how to do it
• Creating a Program Report
CERT Program Manager: Program Evaluation 9-18 CERT Program Manager: Program Evaluation
PM 9-12
Unit Summary