To qualify for the course certi�cate, full programme participants are required to ful�l ALL of the requirements below:- 100% attendance throughout the programme- A pass mark in Module 6’s group project

Certificate in Supervisory Management

Very few people are born to lead. The good news is supervisors and managers who can learn to be fully effective in their job can lead their team members to achieve business results amid fierce competition. Through a practical interactive approach involving case studies, experience sharing, skill practice, group discussions as well as facilitator input, this course sheds light on the key elements required of a competent supervisor and how best to develop team management skills for goal attainment.

Target Participants

This programme is suitable for you, if you:• are a newly appointed supervisor or team leader who needs to lead and develop team capacity• are a supervisor or team leader with supervisory experience• would like to further develop team capacity, build trust and good partnership with subordinates• wish to better enhance team morale for a bigger success at work• have been a team leader for a long time, and believe you need a good refresher among your peers

Course Information

(3 Days; 24 Hours)27 Jul, 3 & 10 Aug 2019 9:00 am – 6:00 pm

HKIHRM, Suite 1503, 15/F68 Yee Wo Street, Causeway Bay, Hong Kong

Cantonese (with English materials)

Mr Eric Lai Tel: (852) 2837 3812 Email: learning@hkihrm.org

Bundle o�er – 50% o�50% discount is o�ered to course participants on purchase

of a ticket of the ‘Training & Development Needs Seminar’ (21 June) in their own name

Member Non-member

Full Programme HK$7,000 HK$8,000

HK$6,000 HK$7,000Early Bird O�er [Only ifenrolment & payment are received by 17 Jun 2019]

Per Module HK$1,400 HK$1,800

Certificate in Supervisory Management

Module 1 Role of a Supervisor

• Key roles and challenges

• Attitudes and essential skills

• Setting goals, standards and targets

• Communicating upward and downward

Module 2 Leadership and Delegation• The 4 leadership styles

• Recognising 4 personality styles – DISC assessment

• Adapting to di�erent styles when leading

• Why leaders don’t delegate

• Principles of e�ective delegation

Module 3 Performance Monitoring by Using E�ective Coaching Techniques

• What motivates subordinates to work

• Working with new generation workers

• Just-in-time feedback

• Positive feedback and corrective feedbackconversational skills

• Evaluating your feedback – PNR technique

• Coaching for success – GROW model in practice

• Coaching with DISC

Enquiry:Mr Eric Lai Tel: (852) 2837 3812

Email: learning@hkihrm.org

Module 4 Managing Change

• Understanding impacts brought by changes

• Importance of Change Management

• Sharing on business use of change management model

• E�ective change management techniques

• Overcoming resistance and barriers

Module 5 In�uencing Others

• The in�uence process

• Preparation, interaction and follow-up

• Preparation strategy

• Stakeholder analysis

• Considering stakeholders’ and company’s needs

• E�ective interaction skills

• In�uencing with DISC

• In�uencing upwards and strategic networking

Module 6 Group Project and Best Practice Sharing

Participants will be required to do a group project to demonstrate how they can apply what they have learnt in Modules 1-5 in their daily work. They will need to make a group presentation on their project and share their supervisory experience and/or issues with other participants. Details of the group project will be announced during Module 1.

Lecturer

Mr Thomas Liu, Principal Consultant of B & E Training Consultant Ltd.

Mr Liu has more than 20 years’ experience in management, customer service, organisational and leadership development. After 13 years working and training with PCCW, he set up his own company and moved on with regional organisational development projects, widening his scope into Asia Paci�c. Thomas has worked with more than 100 multi-national corporations in 11 Asian cities, training in English, Cantonese and Putongua. Thomas has a wide spectrum of business industry exposure, and has worked as an English teacher, newspaper journalist and tourist development and a sales professional prior to his training business.

ENROLMENT FORM Tel: (852) 2837 3812 Email: learning@hkihrm.org

Certificate in Supervisory Management CPD: 24 hours for

full programme

Venue: HKIHRM, Suite 1503, 15/F, 68 Yee Wo Street, Causeway Bay, Hong Kong

Full Programme Early Bird^: HK$6,000 Early Bird^: HK$7,000 ^Only if enrolment & payment are received by 17 Jun 2019 and HKIHRM coupon do not apply.

Non-Member:HK$8,000

Per Module

Member: HK$7,000 9:00 am – 6:00 pm 27 Jul, 3 & 10 Aug 2019

Member: HK$1,400 Non-Member:HK$1,800

9:00 am – 1:00 pm 2:00 pm – 6:00 pm

Total Amount: HK$ _____________

Module 1 27 Jul (Sat) Module 3 3 Aug (Sat) Module 5 10 Aug (Sat)

Module 2 27 Jul (Sat) Module 4 3 Aug (Sat)

Discount: HKIHRM Coupon*: Save HK$100 / HK$150 *Only one HKIHRM coupon is accepted on each enrolment and please indicate its value (HK$100 / HK$150) whichever applicable.

Company: Membership No: (if any)

Name: Mr/Ms Job Title:

Email: Contact No:

A. Payment Method Cheque: Mail a crossed cheque payable to "Hong Kong Institute of Human Resource Management Ltd" to “L&D Department, HKIHRM,

Suite 1503, 15/F, 68 Yee Wo Street, Causeway Bay”. Post-dated cheques are not accepted. Credit Card: Please complete the authorisation form below:

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B. Cancellation Policy HKIHRM reserves the rights to replace the speaker and/or cancel or alter, content, timing, and venue of the event, as well as to reject

any enrolment for whatever reasons at any point in time. No refund will be granted on cancellation of confirmed enrolment. Also, no-shows will incur the full cost of enrolment. In the event that Typhoon Signal No.8 or above or black rainstorm signal is hoisted, scheduled events will be cancelled.

Announcements made at or after the following times apply: 6:00 am – to cancel morning event/ 10:00 am – to cancel afternoon event/ 2:00 pm – to cancel evening event.

If the event is cancelled due to any unforeseen circumstances such as bad weather or natural disaster, the HKIHRM is not responsible for any expenses incurred by the registrant. Notice of the reschedule arrangement will be sent out within 10 working days.

C. Personal Data Collection Statement1. Applicants' personal data is collected and kept for processing the application for course enrolment, admission, academic and related

administration purposes. The data provided will be handled in accordance with the provisions of the Personal Data (Privacy)Ordinance of the HKSAR.

2. The personal data provided in this form will be used by the Institute for direct marketing activities, including but not limited to thepromotion (e.g. special offers and discounts) for HKIHRM events, activities, training programmes, awards, survey and other services

that it may deploy. If you do not wish to receive such information as stated, please indicate your objection by ticking the box.

I have read, understood and agreed to all details of the above terms and conditions.

Signature of Participant: Date: