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Certification Guide Series:IBM Tivoli Business ServiceManager V4.1.1 Implementation

Budi Darmawan

Thomas Boiocchi

Andre Ricardo Cavalcanti de Araujo

Mario Schuerewegen

Phillip Stanton

Detailed architecture and component

description

Installation and configuration

processing

Managing business

services in real time

Front cover
http://www.redbooks.ibm.com/http://www.redbooks.ibm.com/http://www.redbooks.ibm.com/http://www.redbooks.ibm.com/


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Certification Guide Series: IBM Tivoli BusinessService Manager V4.1.1 Implementation

September 2009

International Technical Support Organization

SG24-7756-00


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Copyright International Business Machines Corporation 2009. All rights reserved.

Note to U.S. Government Users Restricted Rights -- Use, duplication or disclosure restricted by GSA ADPSchedule Contract with IBM Corp.

First Edition (September 2009)

This edition applies to Version 4, Release 1, Modification 1 of IBM Tivoli Business ServicesManager (product number 5724-C51).

Note: Before using this information and the product it supports, read the information inNotices on page vii.


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Copyright IBM Corp. 2009. All rights reserved. iii

Contents

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viiTrademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii

Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ixThe team that wrote this book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix

Become a published author . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiComments welcome. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii

Chapter 1. Certification overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11.1 IBM Professional Certification Program . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

1.1.1 Benefits of certification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31.1.2 IBM Tivoli Software Professional Certification . . . . . . . . . . . . . . . . . . 41.1.3 Growth through skills. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.2 IBM Tivoli Business Services Manager V4.1.1 test objectives . . . . . . . . . . 8

1.2.1 Planning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91.2.2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101.2.3 Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

1.2.4 Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131.2.5 Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161.2.6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

1.3 Certification achieved . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211.3.1 IBM Tivoli Business Service Manager V4.1.1 . . . . . . . . . . . . . . . . . . 221.3.2 Tivoli Fault Management Solutions 2008 . . . . . . . . . . . . . . . . . . . . . 23

1.3.3 IBM Service Management Service Availability and PerformanceManagement 2009 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

1.3.4 IBM Service Management Data Center Management and

Transformation 2009. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251.4 Recommended study resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

1.4.1 Courses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Chapter 2. Planning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 292.1 IBM Tivoli Business Service Manager architecture. . . . . . . . . . . . . . . . . . 30

2.1.1 IBM Tivoli Netcool/OMNIBus ObjectServer. . . . . . . . . . . . . . . . . . . . 312.1.2 Netcool License Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342.1.3 Netcool Security Manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342.1.4 IBM Tivoli Netcool GUI Foundation. . . . . . . . . . . . . . . . . . . . . . . . . . 352.1.5 IBM Tivoli Business Service Manager server . . . . . . . . . . . . . . . . . . 35

2.2 Planning prerequisites. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 362.2.1 Operating system requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36


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2.2.2 Java requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382.2.3 Web browser support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392.2.4 Hardware requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

2.3 Service dependencies diagram. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

2.4 Deployment plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chapter 3. Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453.1 Preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3.1.1 Windows preparation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 463.1.2 UNIX/Linux preparation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

3.2 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483.2.1 Running the installation wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 483.2.2 Silent installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

3.2.3 Uninstallation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 683.3 Post installation customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 693.4 Verification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 4. Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 794.1 Properties settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 804.2 Maintenance schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

4.2.1 Create and edit maintenance schedule. . . . . . . . . . . . . . . . . . . . . . . 824.2.2 Deleting a maintenance schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

4.2.3 Refresh interval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 854.3 SSL configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 864.4 Security settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 924.5 Data sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 954.6 Data fetcher. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 984.7 Service templates and service instance . . . . . . . . . . . . . . . . . . . . . . . . . 102

4.7.1 Service template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1024.7.2 Service instances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

4.8 Auto population rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

4.9 ESDA rule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Chapter 5. Customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1195.1 Custom page and layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1205.2 Custom canvas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1275.3 Setting the default viewer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1325.4 Tree template editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1345.5 Customer customization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Chapter 6. Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1476.1 Startup and shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1486.2 Test event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

6.3 IBM Tivoli Netcool/OMNIbus update . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150


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Copyright IBM Corp. 2009. All rights reserved. vii

Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in other countries. Consultyour local IBM representative for information on the products and services currently available in your area.Any reference to an IBM product, program, or service is not intended to state or imply that only that IBMproduct, program, or service may be used. Any functionally equivalent product, program, or service thatdoes not infringe any IBM intellectual property right may be used instead. However, it is the user'sresponsibility to evaluate and verify the operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter described in this document.The furnishing of this document does not give you any license to these patents. You can send license

inquiries, in writing, to:IBM Director of Licensing, IBM Corporation, North Castle Drive, Armonk, NY 10504-1785 U.S.A.

The following paragraph does not apply to the United Kingdom or any other country where suchprovisions are inconsistent with local law: INTERNATIONAL BUSINESS MACHINES CORPORATIONPROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS ORIMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT,MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimerof express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically madeto the information herein; these changes will be incorporated in new editions of the publication. IBM may

make improvements and/or changes in the product(s) and/or the program(s) described in this publication atany time without notice.

Any references in this information to non-IBM Web sites are provided for convenience only and do not in anymanner serve as an endorsement of those Web sites. The materials at those Web sites are not part of thematerials for this IBM product and use of those Web sites is at your own risk.

IBM may use or distribute any of the information you supply in any way it believes appropriate withoutincurring any obligation to you.

Information concerning non-IBM products was obtained from the suppliers of those products, their publishedannouncements or other publicly available sources. IBM has not tested those products and cannot confirm

the accuracy of performance, compatibility or any other claims related to non-IBM products. Questions onthe capabilities of non-IBM products should be addressed to the suppliers of those products.

This information contains examples of data and reports used in daily business operations. To illustrate themas completely as possible, the examples include the names of individuals, companies, brands, and products.All of these names are fictitious and any similarity to the names and addresses used by an actual businessenterprise is entirely coincidental.

COPYRIGHT LICENSE:

This information contains sample application programs in source language, which illustrate programmingtechniques on various operating platforms. You may copy, modify, and distribute these sample programs in

any form without payment to IBM, for the purposes of developing, using, marketing or distributing applicationprograms conforming to the application programming interface for the operating platform for which thesample programs are written. These examples have not been thoroughly tested under all conditions. IBM,therefore, cannot guarantee or imply reliability, serviceability, or function of these programs.


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viii Certification Guide Series: IBM Tivoli Business Service Manager V4.1.1 Implementation

Trademarks

IBM, the IBM logo, and ibm.com are trademarks or registered trademarks of International BusinessMachines Corporation in the United States, other countries, or both. These and other IBM trademarkedterms are marked on their first occurrence in this information with the appropriate symbol ( or ),indicating US registered or common law trademarks owned by IBM at the time this information waspublished. Such trademarks may also be registered or common law trademarks in other countries. A currentlist of IBM trademarks is available on the Web at http://www.ibm.com/legal/copytrade.shtml

The following terms are trademarks of the International Business Machines Corporation in the United States,other countries, or both:

AIX 5LAIXDB2FoundationsIBMInformixLotusNetcool

PartnerWorldPOWER5RationalRedbooksRedpapersRedbooks (logo) System iSystem p

System zTivoli Enterprise ConsoleTivoliValueNetWebSpherez/OS

The following terms are trademarks of other companies:

ValueNet, and the FileNet logo are registered trademarks of FileNet Corporation in the United States, othercountries or both.

ITIL is a registered trademark, and a registered community trademark of the Office of GovernmentCommerce, and is registered in the U.S. Patent and Trademark Office.

SUSE, the Novell logo, and the N logo are registered trademarks of Novell, Inc. in the United States andother countries.

Oracle, JD Edwards, PeopleSoft, Siebel, and TopLink are registered trademarks of Oracle Corporationand/or its affiliates.

Red Hat, and the Shadowman logo are trademarks or registered trademarks of Red Hat, Inc. in the U.S. andother countries.

J2EE, Java, JDBC, JSP, JVM, MySQL, Solaris, Sun, Sun Java, and all Java-based trademarks aretrademarks of Sun Microsystems, Inc. in the United States, other countries, or both.

Active Directory, Expression, Internet Explorer, Microsoft, Windows Server, Windows Vista, Windows, andthe Windows logo are trademarks of Microsoft Corporation in the United States, other countries, or both.

Intel Xeon, Intel, Intel logo, Intel Inside logo, and Intel Centrino logo are trademarks or registered trademarksof Intel Corporation or its subsidiaries in the United States, other countries, or both.

UNIX is a registered trademark of The Open Group in the United States and other countries.

Linux is a trademark of Linus Torvalds in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of others.
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Copyright IBM Corp. 2009. All rights reserved. ix

Preface

This IBM Redbooks publication is a study guide for the IBM Tivoli BusinessService Manager V4.1.1 certification test. It is aimed at IT professionals whowant to be an IBM Certified Professional for this product.

The IBM Tivoli Business Service Manager V4.1.1 implementation test is offeredthrough the IBM Professional Certification program. It is designed to validate theskills required of technical professionals who work in the implementation anddeployment of IBM Tivoli Business Service Manager V4.1.1.

This book provides the necessary information for understanding the subjectmatter. It includes sample questions that will help evaluate personal progress. Itfamiliarizes the readers with the types of questions that may be encountered inthe exam.

This guide does not replace practical experience and is not designed to be astand-alone guide for the subject. Instead, this guide should be combined witheducational activities and experiences and used as a very useful preparationguide for exam.

For your convenience, the chapters are based on the cer tification objectives ofthe IBM Tivoli Business Service Manager V4.1.1 implementation certificationtest. Those requirements are planning, prerequisites, installation, configuration,administration, problem determination. Studying each chapter helps you preparefor the objectives of the exam.

The team that wrote this book

This book was produced by a team of specialists from around the world workingat the International Technical Support Organization, Raleigh Center.


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x Certification Guide Series: IBM Tivoli Business Service Manager V4.1.1 Implementation

Figure 1 Mario, Thomas, Andre, and Phillip

Budi Darmawan is a Project Leader at the International Technical SupportOrganization, Austin Center. He writes extensively and teaches IBM classesworldwide on all areas of Tivoli and systems management. Before joining theITSO 10 years ago, Budi worked in Integrated Solution Services, IBM Indonesiaas lead implementer and solution architect.

Thomas Boiocchi an IT Specialist based in Italy, working for Tivoli Servicessince 2007. He joined IBM after working for several years as a NetcoolSpecialist for Eirteic Consulting travelling around the world. He has 10 years of ITexperience and previously worked as a system and network administrator inTelkom and banks in Italy. His area of expertise include IBM TivoliNetcool/OMNIbus, IBM Tivoli Business Services Manager, Network Manager,and IBM Tivoli Netcool/Impact.

Andre Ricardo Cavalcanti de Araujo is a System Management Information

Technology Specialist working with Tivoli Management Product in Brazil. He has12 years of experience in servers and systems support. He hold a degree inTelecommunication Engineering and has MBA in Network Computer


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Preface xi

Management. His areas of expertise include UNIX/Linux support, Cisconetworking, networking security, and infrastructure and networking management.

Mario Schuerewegen is a Technical Presales specialist based in Belgium thatspecializes in Netcool products. He has 10 years of experience in the network

and event management field. His areas of expertise include Cisco networking,SNMP, and network management.

Philip Stanton is an L2 software support specialist based in the United States.He has 12 years of Information Technology experience and holds a Bachelors ofScience degree in Business Administration with an emphasis on InformationSystems. Most of his experience is in supporting and administrating mixedUNIX and Microsoft Windows platforms for various Business to Businessservices and e-commerce Web sites. He joined IBM 2 years ago in L2 support for

the IBM Tivoli Netcool/OMNIbus, IBM Tivoli Netcool/Webtop, System Servicemonitors, and Internet Service Monitors software solutions. He currently holdsthe following certifications: Netcool Core V2, Netcool Core V3, Tivoli Level 2Support Tools and Processes, and MCSE NT4/2000.

Thanks to the following people for their contributions to this project:

Tamikia Barrow, Margaret Ticknor, Wade WallaceInternational Technical Support Organization, Raleigh Center

Jill KanatzarIBM Software Group, Worldwide Sales Channel Growth Executive

Become a published author

Join us for a two- to six-week residency program! Help write a book dealing withspecific products or solutions, while getting hands-on experience withleading-edge technologies. You will have the opportunity to team with IBMtechnical professionals, Business Partners, and Clients.

Your efforts will help increase product acceptance and customer satisfaction. Asa bonus, you will develop a network of contacts in IBM development labs, andincrease your productivity and marketability.

Find out more about the residency program, browse the residency index, andapply online at:

ibm.com/redbooks/residencies.html
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Comments welcome

Your comments are important to us!

We want our books to be as helpful as possible. Send us your comments aboutthis book or other IBM Redbooks publications in one of the following ways:

Use the online Contact us review Redbooks form found at:

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Copyright IBM Corp. 2009. All rights reserved. 1

Chapter 1. Certification overview

This chapter provides an overview of the skills requirements needed to obtain anIBM Tivoli Business Service Manager V4.1.1 certification. This chapter provides

a comprehensive review of topics that are essential for obtaining the certificationin the following sections:

1.1, IBM Professional Certification Program on page 2

1.2, IBM Tivoli Business Services Manager V4.1.1 test objectives on page 8

1.3, Certification achieved on page 21

1.4, Recommended study resources on page 26

1


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2 Certification Guide Series: IBM Tivoli Business Service Manager V4.1.1 Implementation

1.1 IBM Professional Certification Program

Having the right skills for the job is critical in the growing global marketplace. IBMProfessional Certification is designed to validate your skills and proficiency with

the latest IBM solution and product technology. It can help provide thatcompetitive edge.

The Professional Certification Program from IBM offers a business solution forskilled technical professionals seeking to demonstrate their expertise to theworld. The program is designed to validate your skills and demonstrate yourproficiency in the latest IBM technology and solutions. In addition, professionalcertification may help you excel at your job by giving you and your employer theconfidence that your skills have been tested. You may be able to deliver higher

levels of service and technical expertise than non-certified employees and moveto a faster career track.

The certification requirements are difficult, but they are not overwhelming. IBMProfessional Certification is a rigorous process that differentiates you fromeveryone else. The mission of IBM Professional Certification is to:

Provide a reliable, valid, and fair method of assessing skills and knowledge.

Provide IBM with a method of building and validating the skills of individuals

and organizations. Develop a loyal community of highly skilled certified professionals who

recommend, sell, service, support, and use IBM products and solutions.

The Professional Certification Program from IBM has developed certification rolenames to guide you in your professional development. The certification rolenames include IBM Certified Specialist, IBM Certified Solutions/Systems Expert,and IBM Certified Advanced Technical Expert. These role names are fortechnical professionals who sell, service, and support IBM solutions. For

technical professionals in application development, the certification roles includeIBM Certified Developer Associate and IBM Certified Developer. An IBM CertifiedInstructor certifies the professional instructor.

The Professional Certification Program from IBM provides you with a structuredprogram leading to an internationally recognized qualification. The program isdesigned for flexibility by allowing you to select your role, prepare for and taketests at your own pace, and, in some cases, select from a choice of elective testsbest suited to your abilities and needs. Some roles also offer a shortcut by giving

credit for a certification obtained in other industry certification programs.


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Chapter 1. Certification overview 3

You can be a network administrator, systems integrator, network integrator,solution architect, solution developer, value-added reseller, technical coordinator,sales representative, or educational trainer. Regardless of your role, you canstart charting your course through the Professional Certification Program fromIBM today.

The IBM Professional Certification Program Web site is available at the followingaddress:

http://www.ibm.com/certify/index.shtml

1.1.1 Benefits of certification

Certification is a tool to help objectively measure the performance of aprofessional on a given job at a defined skill level. Therefore, it is beneficial forindividuals who want to validate their own skills and performance levels, theiremployees, or both. For optimum benefit, the certification tests must reflect thecritical tasks required for a job, the skill levels of each task, and the frequency bywhich a task needs to be performed. IBM prides itself in designingcomprehensive, documented processes that ensure that IBM certification testsremain relevant to the work environment of potential certification candidates.

In addition to assessing job skills and performance levels, professionalcertification can also provide such benefits as:

For employees:

Promotes recognition as an IBM certified professional Helps to create advantages in interviews Assists in salary increases, corporate advancement, or both Increases self-esteem Provides continuing professional benefits

For employers: Measures the effectiveness of training Reduces course redundancy and unnecessary expenses Provides objective benchmarks for validating skills Makes long-range planning easier Helps to manage professional development Aids as a hiring tool Contributes to competitive advantage Increases productivity

Increases morale and loyalty
http://www.ibm.com/certify/index.shtmlhttp://www.ibm.com/certify/index.shtml


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Specific benefits can vary by country (region) and role. In general, after youbecome certified, you should receive the following benefits:

Industry recognition

Certification may accelerate your career potential by validating your

professional competency and increasing your ability to provide solid, capabletechnical support.

Program credentials

As a certified professional, you receive through e-mail your certificate ofcompletion and the certification mark associated with your role for use inadvertisements and business literature. You can also request a hardcopycertificate, which includes a wallet-size certificate.

The Professional Certification Program from IBM acknowledges the individual

as a technical professional. The certification mark is for the exclusive use ofthe certified individual.

Ongoing technical vitality

IBM Certified professionals are included in mailings from the ProfessionalCertification Program from IBM.

1.1.2 IBM Tivoli Software Professional Certification

The IBM Tivoli Professional Certification program offers certification testing thatsets the standard for qualified product consultants, administrators, architects,and Business Partners.

The program also offers an internationally recognized qualification for technicalprofessionals seeking to apply their expertise in today's complex businessenvironment. The program is designed for those who implement, buy, sell,service, and support IBM Tivoli solutions and want to deliver higher levels of

service and technical expertise.

Benefits of being Tivoli certifiedTivoli certification provides the following benefits:

For the individual:

IBM Certified certificate and use of logos on business cards

Recognition of your technical skills by your peers and management

Enhanced career opportunities Focus for your professional development


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For the IBM Business Partner:

Confidence in the skills of your employees

Enhanced partnership benefits from the IBM Business Partner program

Billing your employees out at higher rates

Strengthens your proposals to customers

Demonstrates the depth of technical skills available to prospectivecustomers

For the customer:

Confidence in the service professionals handling your implementation

Ease of hiring competent employees to manage your Tivoli environment

Enhanced return on investment (ROI) through more thorough integrationwith Tivoli and third-party products

Ease of selecting a Tivoli Business Partner that meets your specific needs

Certification checklistThe certification process is as follows:

1. Select the certification that you want to pursue.

2. Determine which test or tests are required by reading the certification roledescription.

3. Prepare for the test, using the following resources:

Test objectives (1.2, IBM Tivoli Business Services Manager V4.1.1 testobjectives on page 8)

Recommended educational resources (1.4, Recommended studyresources on page 26)

Sample/assessment test (Appendix A, Sample test on page 163)

Other reference materials

Opportunities for experience

4. Register to take a test by contacting one of our worldwide testing vendors:

Thomson Prometric

Pearson Virtual University Enterprises (VUE)

5. Take the test. Be sure to keep the Examination Score Report provided upontest completion as your record of taking the test.


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6. Repeat steps three through five until all required tests are successfullycompleted for the desired certification role. If additional requirements areneeded (such as another vendor certification or exam), follow the instructionson the certification description page to submit these requirements to IBM.

7. After you complete your certification requirements, you will be sent an e-mailasking you to accept the terms of the IBM Certification Agreement beforereceiving the certificate.

8. Upon acceptance of the terms of the IBM Certification Agreement, an e-mailwill be sent containing the following electronic deliverables:

A Certification Certificate in PDF format, which can be printed in eithercolor or black and white

A set of graphic files of the IBM Professional Certification mark associated

with the certification achieved Guidelines for the use of the IBM Professional Certification mark

9. To avoid unnecessary delay in receiving your certificate, ensure that we haveyour current e-mail on file by keeping your profile up to date. If you do nothave an e-mail address on file, your certificate will be sent through postalmail.

After you receive a certificate by e-mail, you can also contact IBM at

mailto:[email protected] request that a hardcopy certificate be sent by

postal mail.

1.1.3 Growth through skills

Customers want to work with experts who understand their business and canhelp them achieve their objectives. IBM Business Partners who have expertiseacross the IBM software portfolio are well positioned to deliver high client value.

IBM Software is announcing the next step in our Business Partner channelstrategy by focusing on Growth Through Skills. In October 2009, IBM will roll outa new controlled distribution model to maximize value to our Business Partnersand customers.

A subset of the IBM software portfolio will continue to be offered through theopen distribution model or by using Software ValueNet. The benefits of thegrowth through skills program are:

Protects and maximizes your return on investment (ROI) in the technical,sales and marketing skills you have developed.

Places a premium on your skills and solutions that differentiate your ability tooffer your customers guidance in a tough economy.
mailto:[email protected]:[email protected]


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Rewards the value you bring throughout the sales cycle through the lucrativeIBM Software Value Incentive (SVI).

Provides financial rewards for integrating IBM software with your businesssolutions through the Value Advantage Plus (VAP) incentive.

Accelerates your growth with experienced software Value Added Distributors(VADs).

Improves access to IBM resources, including industry-leading sales,technical, and marketing.

Authorization to resell IBM software products within controlled distribution isachieved at the product group level. There are 14 products groups across the fivebrands.

WebSphere SOA Foundation Connectivity Business Process Management Commerce SOA Appliances Enterprise Solutions (IBM System z)

Tivoli

Storage Management Security & Compliance Management Automation Enterprise Asset Management

Information Management

Heritage CM Data Management

Lotus

Portal

Rational

The criteria for authorization to resell IBM Software products within controlleddistribution include:

Membership in the IBM PartnerWorld program


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This test has the following aspects:

Number of questions: 51 Time allowed in minutes: 90 Required passing score: 65% Test languages: English

1.2.1 Planning

Given vendor documentation, customer documentation, and requirements,validate the customer environment so that customer requirements are fulfilledand IBM Tivoli Business Services Manager is ready to install, with emphasis onthe following steps:

1. Verify operating systems.2. Verify OS patches.3. Verify DNS.4. Identify a non-root login.5. Determine disk space.6. Determine memory.7. Determine failover configuration.8. Determine authentication types.

Given business service information, determine which services to monitor, theservice dependencies, the service-affecting events and data, and create adiagram so that all service dependencies are shown, with emphasis onperforming the following tasks:

1. Determine the highest-level services to monitor.

2. Determine what applications, devices, and so on that support the high-levelservices

3. Determine how the lower-level services affect the higher-level services.

4. Determine what events or data affects each service type.

Given IBM Tivoli Business Services Manager prerequisites, server information,and expected product load information, verify the prerequisites are met, create adeployment plan so that business objectives are met, with emphasis onperforming the following tasks:

1. Ensure the prerequisites for the IBM Tivoli Business Services Managerproduct are met.

2. Determine the IBM Tivoli Business Services Manager installation plan (simpleor advanced; one host, two hosts, or four hosts).


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1.2.2 Installation

Given the installation media and prerequisites for IBM Tivoli Business ServicesManager, install IBM Tivoli Business Services Manager using the installationprogram so that all IBM Tivoli Business Services Manager components are

installed, with emphasis on the following steps:

1. Create an IBM Tivoli Business Services Manager user. (In UNIX, create alocal, non-root user ID with shell capabilities; in Windows, create a user that isa member of the local administrator group, not a user that is a member of thedomain administrator group.)

2. Obtain the installation media.

3. Ensure that the prerequisites for IBM Tivoli Business Services Managerproduct are met.

4. Run the installation program. (Run launchpad.sh in UNIX and launchpad.exein Windows.)

Given a running ObjectServer and IBM Tivoli Business Services Manager server,discover the ObjectServer schema so that IBM Tivoli Business ServicesManager events appear in the ObjectServer, with emphasis on the followingsteps:

1. Run $NCHOME/bin/rad_discover_schema ObjectServer.

2. Run $NCHOME/bin/rad_discover_schema OutputObjectServer.

3. Verify that IBM Tivoli Business Services Manager events are appearing in theObjectServer.

1.2.3 Configuration

Given the customer requirements, service model requirements, product manuals,

and maintenance schedules, edit the log levels and maintenance schedules,verify the IBM Tivoli Netcool/OMNIbus connection, and configure properties sothat a IBM Tivoli Business Services Manager server settings are configured, withemphasis on the following steps:

1. Edit the log detail levels (RAD_server.props, RAD_policylogger.props, andlog4j.properties).

2. Edit the maintenance schedules using the GUI.

3. Edit the scheduleTime.xml file to delete a maintenance schedule.

4. Configure the properties (Servicetree refresh interval, service model time out,discriminator field, and default service viewer type) in RAD_sla.props andRAD_av.props.


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Given a Data Source type and the correct Data Source connectivity information,and assuming that they exist and work, create a Data Source mapping withinIBM Tivoli Business Services Manager so that external information can affect thestatus of services in a service model, with emphasis on the following steps:

1. Log in to IBM Tivoli Business Services Manager.2. Switch to the Service Administration window.3. Click the Data tab.4. Click the New button.5. Enter the Data Source Settings and connectivity information.6. Click Test Data Source.7. Save your settings.

Given the query data, a timing interval, and an existing data source name, createa Data Fetcher so that results are returned to IBM Tivoli Business Services

Manager, with emphasis on the following steps:

1. Log in to IBM Tivoli Business Services Manager.2. Switch to the Service Administration window.3. Click the Data Fetcher tab.4. Click the New button.5. Enter a unique name for the data fetcher.6. Select the Data Source.7. Enter the SQL Query

8. Enter the expression for the SQL query9. Set up the interval.10.Click the View button.

Given access to IBM Tivoli Business Services Manager, and service templateand service instance information, configure a service template and serviceinstance so that a service model is displayed, with emphasis on the followingsteps:

1. Log in to IBM Tivoli Business Services Manager.

2. Switch to the Service Administration window.3. Select the Templates tab.4. Click the New button.5. Enter the template settings.6. Create the template rules.7. Save the service template.8. Switch to the Service Administration window.9. Select the Services tab.10.Click the New button.

11.Enter the service instance settings.12.Select the service template.13.Click the Identification field tab.14.Enter the fields value.


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15.Save the service instance.

Given the SSL certificate was created or purchased, IBM Tivoli BusinessServices Manager was installed, and you have the server login information,create SSL Secured Access to the IBM Tivoli Business Services Manager server

so that customer data is protected, with emphasis on the following steps: Security Manager SSL Authentication:

a. Log in to the Security Manager server.b. Create a Security Manager Server Certificate.c. Add the certificate properties to SM_servletservice.props.d. Encrypt the keypass password.e. Configure SM_server.props.

IBM Tivoli Business Services Manager SSL Authentication:a. Log in to the IBM Tivoli Business Services Manager server.

b. Create the Security Manager Server Certificate (if different from NCSM).c. Add the certificate properties to server.props.d. Configure server.xml.

Given access to IBM Tivoli Business Services Manager and an existing andconfigured Data Source, Data Fetcher, and service template, createAutoPopulation rules in a template so that a Service is created automatically, withemphasis on the following steps:

1. Log in to IBM Tivoli Business Services Manager.2. Switch to the Service Administration window.3. Click the Templates tab.4. Edit the template.5. Click the Create Auto-Population Rules button.6. Enter a unique rule name.7. Select the incoming status rule.8. Enter the Auto-Population information.9. Repeat step 8 for any parent configuration.

10.Save the service template.

Given an existing template and access to IBM Tivoli Business Services Manager,create rules so that an enriched event can be displayed on the service model,with emphasis on the following steps:

1. Edit the template.2. Create a dependency rule by clicking the Rule tab.3. Select the outage information.4. Save your changes.

5. Edit the template.6. Create an incoming status rule by clicking the Rule tab.7. Determine whether to create a good/marginal/bad rule or numerical rule.8. Enter the rule settings.


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9. Save your changes.10.Edit the template.

Given an existing service template, data sources, and product documentation,create a service using External Service Dependency Adapter (ESDA) so that the

ESDA rule is configured, with emphasis on the following steps:1. Edit the template.2. Create an ESDA rule by clicking the Rule tab.3. Determine whether the ESDA is a child or parent rule.4. Select Data Source.5. Enter an SQL query.6. Enter the Expressions field information,7. Verify the selected template.8. Click Enabled.

Given an existing service instance and existing user or group, add securitypermissions to service instance so that access to view or edit the server instanceis restricted., with emphasis on the following steps:

1. Edit the service instance.2. Click the Security tab.3. Select the users or groups.4. Select the privileges.

5. Save the service instance.

1.2.4 Customization

Given the customer page template was verified, there is product documentation,IBM Tivoli Business Services Manager is installed, and the admin user has beendefined, create a custom page using customer specified layouts and viewpointsso that a custom page is properly displayed, with emphasis on the followingsteps:

1. Log in to the IBM Tivoli Business Services Manager GUI as the admin user.

2. Switch to the Administration window.

3. Switch to the Layout tab.

4. Click the Add button.

5. Type in the page name and page title.

6. Select the correct category name and value.

7. Click Add.

8. Edit the page from the designated view.


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Given that IBM Tivoli Business Services Manager is install, an admin user isdefined, and there are existing custom pages, templates, metric rules, datasources, data fetchers, and product documentation, create a new tree templatethat defines the templates to be used and data to be displayed so that a customscorecard is created to display external data, with emphasis on the following

steps: Log in to the IBM Tivoli Business Services Manager GUI as the admin user.

Switch to the Service Administration window.

From the services selector, click the Tree Template Editor button.

Create a new tree template.

Select the new tree template.

Change the sizing for columns to be displayed.

Create the columns to be displayed on the custom scorecard.

Select the templates to be used.

For each template, select the user defined metric/incoming status rule orsystem defined rule.

Relate each rule that is selected to a column on the tree.

Edit the policy to customize what is displayed in the column, such as the value

being received or the custom icon. Save the tree template.

Switch to the custom page where the custom service tree should be located.

Edit the service tree viewpoint.

Select the new tree template and the starting service instance.

Given the client's custom images, customize the IBM Tivoli Business ServicesManager page header and viewpoint header, as well as the custom service tree

icons, so that IBM Tivoli Business Services Manager displays the customer'sheader images and custom service tree icons, with emphasis on the followingsteps:

1. Place all the custom background header images in the appropriate directory.

2. Edit the background-image for the file$NCHOME/guifoundation/webapps/desktop/css/ngf/ngf.css so that it pointsIBM Tivoli Business Services Manager to display new header images in thefollowing sections:

Table.netcool-topheader Td.netcool-topheader-left Td.netcool-topheader-right


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3. Edit the background-image for the file$NCHOME/guifoundation/webapps/desktop/css/viewpoint.css to point IBMTivoli Business Services Manager to display new viewpoint header images inthe following sections:

table.vp_header td.vp_header_left

table.vp_header vp_header_title table.vp_header td.vp_header_right

Given the custom icons and defined service model, customize IBM TivoliBusiness Services Manager so that the client service tree displays custom icons,with emphasis on the following steps:

1. Place all custom icon images in the directory$NCHOME/guifoundaiton/webapps/sla/images.

2. Edit the following policy to change the icon based on the current column byusing the tree template:

a. Place the editor in the IBM Tivoli Business Services Manager GUI.

b. Change the VALUE variable for each icon that should display if the columnname is customized.

c. Have the icon based on the icon that would normally be displayed.

3. Save the policy.

1.2.5 Operations

Given the dependencies between all four IBM Tivoli Business Services Managercomponents, perform the correct starting order (License Server, IBM TivoliNetcool/OMNIbus, Security Manager, and then IBM Tivoli Business ServicesManager) and stopping order (IBM Tivoli Business Services Manager, SecurityManager, IBM Tivoli Netcool/OMNIbus, nd then License Server) of all fourcomponents so that all four components will function properly and will allow for alogin to the IBM Tivoli Business Services Manager console, with emphasis on thefollowing steps:

The order of starting IBM Tivoli Business Services Manager components are:

a. Start IBM Tivoli Netcool Common License Server by running the followingcommands:

UNIX: $NCHOME/license/bin/nc_start_license

Windows: net start NCO Flex License Manager or start from the

services window.


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b. Start IBM Tivoli Netcool/OMNIbus by running the following commands:

UNIX: $OMNIHOME/bin/nco_objserv

Windows: net startNetcool OMNIbus ObjectServer

c. Start IBM Tivoli Netcool Security Manager by running the following

commands:

UNIX: $NCHOME/security/bin/ncsm_server

Windows: net startNetcool Security Manager Server

d. Start IBM Tivoli Business Services Manager by running the followingcommands:

UNIX: $NCHOME/bin/rad_server

Windows: net start Netcool Postgres Database and net start

Netcool GUI Foundation Server

The order of stopping IBM Tivoli Business Services Manager componentsare:

a. Stop IBM Tivoli Business Services Manager by running the followingcommands:

UNIX: $NCHOME/bin/rad_shutdown

Windows: net stop Netcool GUI Foundation Server and net stop

Netcool Postgres Databaseb. Stop IBM Tivoli Netcool Security Manager by running the following

commands:

UNIX: $NCHOME/security/bin/ncsm_shutdown

Windows: net stop Netcool Security Manager Server

c. Stop IBM Tivoli Netcool/OMNIbus by running the following commands:

UNIX:

$OMNIHOME/bin/nco_sql -S NCOMS -U root -P ""alter system shutdowngoExit

Windows: net stop Netcool OMNIbus ObjectServer

d. Stop IBM Tivoli Netcool Common License Server by running the followingcommands:

UNIX: $NCHOME/license/bin/nc_stop_license Windows: net stop NCO Flex License Manager or stop it from

services window


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Given that you have configured a service model, use the rad_sendevent utility tosend test events to the IBM Tivoli Business Services Manager ObjectServer sothat you can confirm that the services in the model respond to service-affectingObjectServer events properly, with emphasis on the following steps:

1. Issue the rad_sendevent command using the following syntax:

rad_sendevent

where:

ObjectServer host Name of host machine running the ObjectServermonitored by IBM Tivoli Business Services Manager

ObjectServer port Port number for the ObjectServer monitored by IBMTivoli Business Services Manager

ObjectServer userid The user name needed to access the ObjectServer

ObjectServer Password

Password for the user ID.

2. Enter "" for no password. After issuing the rad_sendevent command, a READYprompt will appear; enter the field name.

3. Press the Enter key.

4. Type the field value pair on the next line.

5. Press the Enter key again.

6. When finished typing the field name and value pairs for an event, press theEnter key twice.

7. Then either send another event, or press Ctrl-c to exit rad_sendevent.

Given that IBM Tivoli Business Services Manager V4.1.1 is installed and anObjectServer is running, modify the IBM Tivoli Netcool/OMNIbus schema usingthe TBSM_db_update.sql file so that the additional fields are now imported to the

alerts.status table and an additional table called alerts.service_deps is alsoadded to the schema of the ObjectServer, with emphasis on the following steps:

1. Verify that the tbsm_db_update.sql file is located in the appropriate directory.

2. Modify the IBM Tivoli Netcool/OMNIbus ObjectServer schema by issuing thefollowing command:

cat $NCHOME/guifoundation/webapps/sla/install/tbsm_db_update.sql |$OMNIHOME/bin/nco_sql -server -user -password

h


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where:

servername The name of the ObjectServer you want to create forNetcool/RAD

username The ObjectServer user name

password The ObjectServer password

Given that a file is manually edited in the$NCHOME/guifoundation/webapps/sla/av/xmlconfig and$NCHOME/guifoundation/webapps/sla/av/css directories, issue therad_reinitcanvas script so that you see the changes from the IBM Tivoli BusinessServices Manager GUI without having to restart the RAD server, with emphasison the following steps:

1. Edit any file manually within the following directories:

$NCHOME/guifoundation/webapps/sla/av/css$NCHOME/guifoundation/webapps/sla/av/xmlconfig

2. Execute $NCHOME/bin/rad_reinitcanvas (for UNIX) or%NCHOME%/bin/rad_reinitcanvas.bat (for Windows)

3. View the service tree to see your changes

Given that the desired services, templates, data fetchers, and data sources areconfigured on another IBM Tivoli Business Services Manager server, perform theexporting and importing of service configuration using the radshell function sothat services are configured successfully without having to manually create themagain, with emphasis on the following steps:

1. On the IBM Tivoli Business Services Manager server with existing servicesconfigured, use the radshell export function as follows:

a. Execute $NCHOME/bin/rad_radshell.

b. When the prompt changes to radshell>, type export ();.

c. Press Enter.

d. When you are finished exporting, type exit ();.

e. Press Enter. All of the service templates, services, data fetchers, and datasources are now written to a file named export.radsh in the$NCHOME/guifoundation/webapps/sla directory.

2. Copy the export.radsh file into the $NCHOME/guifoundation/webapps/sladirectory of the IBM Tivoli Business Services Manager server to which youwant to import the services.

3. Import the file into that IBM Tivoli Business Services Manager server andenter the command cat export.radsh | $NCHOME/bin/rad_radshell.


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3 Re-install IBM Tivoli Business Services Manager V4 1 1


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3. Re-install IBM Tivoli Business Services Manager V4.1.1.

Given that you have upgraded from IBM Tivoli Business Services Manager V4.1to IBM Tivoli Business Services Manager 4.1.1 on Windows with the IBM TivoliBusiness Services Manager Reports component, and out of memory errors

occur after you view a few reports and the IBM Tivoli Business Services Managerserver stops running, set the registry entries for the JVM options for theNCGFServer service executable so that the server should continue runningwhen reviewing reports. Emphasize the following steps:

Set the registry entries for JVM options for the NCGFServer service executableas follows:

1. If it is running, stop the IBM Tivoli Netcool GUI Foundation Server service.

2. To open the registry editor, select Start Run and enter regedit in the

window that opens.

3. From the Registry Editor, select HKEY_LOCAL_MACHINE SOFTWARE Apache Software Foundation Procrun2.0NCGFServer Parameters Java.

4. To see the JVM options, double click Options in the right-hand column.

5. In the Edit Multi-String window, add these parameters:

-XX:MaxPermSize=128m -XX:+DisableExplicitGC

6. Start the IBM Tivoli Netcool GUI Foundation Server service.

1.3 Certification achieved

The test IBM Tivoli Netcool/Impact V4.0 Implementation (#938) is a prerequisitefor achieving the following certifications:

1.3.1, IBM Tivoli Business Service Manager V4.1.1 on page 22 1.3.2, Tivoli Fault Management Solutions 2008 on page 23

1.3.3, IBM Service Management Service Availability and PerformanceManagement 2009 on page 24

1.3.4, IBM Service Management Data Center Management andTransformation 2009 on page 25

1 3 1 IBM Tivoli Business Service Manager V4 1 1


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1.3.1 IBM Tivoli Business Service Manager V4.1.1

IBM Tivoli Business Service Manager V4.1.1 is an IBM Certified DeploymentProfessional certification.

Target audienceAn IBM Certified Deployment Professional - IBM Tivoli Business ServiceManager V4.1.1 is a technical professional responsible for planning, installing,configuring, customizing, problem determination, and administering of an IBMTivoli Business Service Manager.

Recommended prerequisite skillsThe following qualifications are requirements for success:

Creating IBM Tivoli Business Service Manager V4.1.1 templates, services,and SLA rules

Performing a complete backup of the full IBM Tivoli Business ServicesManager Environment for either moving it to another system or restore anIBM Tivoli Business Services Manager environment in case of a crash

Knowledge of IBM Tivoli Netcool/OMNIbus

Knowledge of Security Manager (users, roles, groups, and how to setpermissions of objects)

Knowledge of external authentication by way of IBM Tivoli Netcool/OMNIbusand LDAP

Configuring IBM Tivoli Business Services Manager to work in an SSLenvironment for the SM heading

Knowledge of customizing canvases and scorecards

Knowledge of data fetchers and ESDAs

Configuring custom pages and layouts Knowledge of custom viewpoint actions

In addition, experience in the following areas is highly recommended:

Basic understanding of IBM Tivoli Netcool/Impact Policy development Basic understanding of IBM Tivoli Netcool/Webtop configuration

Requirements

This certification requires one test: Test 436 - IBM Tivoli Business ServiceManager V4.1.1 Implementation


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1.3.4 IBM Service Management Data Center Management and


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g g

Transformation 2009

IBM Service Management Data Center Management and Transformation 2009 isan IBM Certified Advanced Deployment Professional certification.

Target audienceAn IBM Certified Advanced Deployment Professional - IBM Service ManagementData Center Management and Transformation 2009 is an individual who hasdemonstrated a higher level of implementation knowledge and skill both inbreadth and in depth in the IBM Tivoli Data Center Management andTransformation solutions area.

RequirementsThis certification requires three or four tests. The tests are:

Test 000-011 IBM Tivoli Application Dependency and Discovery ManagerV7.1 Implementation

Test 000-908 IBM Tivoli Monitoring V6.2 Implementation

Any one or two of the following tests:

Test ITIL - Information Technology Infrastructure Library - Foundations

Test 000-012 IBM Tivoli Usage and Accounting Manager V7.1Implementation

Test 000-253 IBM WebSphere Application Server Network DeploymentV6.1 Core Administration

Test 000-435 IBM Tivoli Workload Scheduler V8.4 Implementation

Test 000-436 IBM Tivoli Business Service Manager V4.1.1 Implementation

Test 000-731 DB2 9 DBA for Linux, UNIX, and Windows

Test 000-905 IBM Tivoli Composite Application Manager for WebSphereV6.1

Test 000-920 IBM Tivoli Composite Application Manager for ResponseTime V6.2 Implementation

Test 000-922 IBM Tivoli Netcool/Webtop V2.0 and Test 000-933 IBM TivoliNetcool/OMNIbus V7.2 Implementation


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2.1 IBM Tivoli Business Service Manager architecture


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The overall architecture of IBM Tivoli Business Service Manager is shown inFigure 2-1.

Figure 2-1 Overall architecture of IBM Tivoli Business Service Manager

In Figure 2-1, the components in the IBM Tivoli Business Services Managerprocesses box must exist and can be installed using the IBM Tivoli BusinessService Manager installation wizard. These are the central components thatmake up the IBM Tivoli Business Service Manager server. The optionalcomponents are distributed with IBM Tivoli Business Service Manager but can beinstalled separately. These components are primarily used if you want tointerface IBM Tivoli Business Service Manager with external systems. The items

in Figure 2-1 that are not shown in the boxes are external components thatinterface with IBM Tivoli Business Service Manager.

Optional

components

TBSM processes

TBSM Console

Tivoli Enterprise

Portal

Netcool GUI Foundation

Netcool Webtop

TBSM Server

Netcool Security Manager

Netcool OMNIbus

TBSM ObjectServer

Netcool License Server

XML Toolkit

CCMDB

Discovery Library

BooksRelational

databases

Tivoli Service

Level Advisor

C

licenseuser datauser data

xml files

events

SLA events

Data fetcher

ESDA

launch

TBSM

postgreSQL

JDBC

Tivoli Enterprise

Console

IBM Tivoli

Monitoring

OMEGAMON

ITCAM

NetView

Tivoli EIF probe
http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-http://-/?-


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The IBM Tivoli Netcool/OMNIbus configuration interface is started with thecommand $NCHOME/omnibus/bin/nco_config. The interface is shown in


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Figure 2-2.

Figure 2-2 IBM Tivoli Netcool/OMNIbus configuration

The IBM Tivoli Netcool/OMNIbus events can be accessed using the utility called$NCHOME/omnibus/bin/nco_event. The login window is shown in Figure 2-3 onpage 33.

Note: We have to modify $NCHOME/platform/linux2x86/locales/locales.datunder the [linux] section to define our locale. The $LOCALE definition in our

Red Hat Enterprise Linux is en_US.UTF-8, while the definition is en_US.utf8.
http://-/?-http://-/?-http://-/?-http://-/?-


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Chapter 2. Planning 33

Figure 2-3 Log in to event browser

The event browser is shown in Figure 2-4.

Figure 2-4 Event browser

When you click View, for example, in the All Events area, the detailed event list isdisplayed, as shown in Figure 2-5.


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Figure 2-5 Event list

2.1.2 Netcool License Server

IBM Tivoli Netcool/OMNIbus requires a license to know the features that areenabled for a particular installation. This license is managed by the NetcoolLicense Server. The server serves as a license repository that the productchecks and validates.

The Netcool License Server is installed as a separate directory structure under$NCHOME/license. It runs on its own process, either as a UNIX daemon or aWindows service. Licenses are stored as files under the $NCHOME/license/etcdirectory. IBM Tivoli Business Service Manager V4.1 uses two license files:

netcool_omni_anyhost_keys.lic netcool_tbsm_anyhost_keys.lic

2.1.3 Netcool Security Manager

The Netcool Security Manager authenticates the user ID with its password. Itruns in a Java process that reads authentication requests from a network port.The password authentication can be performed against a local repository or

against an LDAP directory server. A login to IBM Tivoli Business ServiceManager will fail if this component is not running.


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Platform Components

Server Client


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Chapter 2. Planning 37

IBM Tivoli Business Service Manager V4.1.1 is supported on the followingplatforms:

IBM AIX 5L (V5.2 and V5.3)

On AIX 5L V5.2, the system must be at Maintenance Level 10, and haveAPAR IY89387.

Red Hat Desktop 4.0 - x86-64 N/A Yes

Red Hat Desktop 5.0 - x86-32 N/A YesRed Hat Desktop 5.0 - x86-64 N/A Yes

RHEL 4 - x86-32 Yes Yes

RHEL 4 - x86-64 Yes Yes

SLED 9 - x86-32 N/A Yes

SLED 9 - x86-64 N/A Yes

Solaris 10 - SPARC Yes Yes

Solaris 9 - SPARC Yes Yes

SUSE (SLES) 9.0 - x86-32 Yes Yes

SUSE (SLES) 9.0 - x86-64 Yes Yes

Windows Server 2003 Enterprise Edition - x86-32 Yes Yes

Windows Server 2003 Enterprise Edition - x86-64* Yes Yes

Windows Server 2003 Standard Edition - x86-32 Yes Yes

Windows Server 2003 Standard Edition - x86-64* Yes Yes

Windows Server 2003 Standard x64 Edition - x86-32 Yes Yes

Windows Server 2003 Standard x64 Edition - x86-64* Yes Yes

Windows Vista x86-32 N/A Yes

Windows Vista x86-64 N/A YesWindows XP Professional - x86-32 N/A Yes

Windows XP Professional - x86-64 N/A Yes

Server Client


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3.2 Installation

This section explains the installation process for IBM Tivoli Business ServiceManager V4 1 1 The discussion is described in the following sections:


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Manager V4.1.1. The discussion is described in the following sections:

3.2.1, Running the installation wizard on page 48 3.2.2, Silent installation on page 67 3.2.3, Uninstallation on page 68

3.2.1 Running the installation wizard

The installation wizard is invoked as follows:

1. Run the installation program. In UNIX/Linux, run launchpad.sh, and inWindows, use launchpad.exe. After running the launchpad program, theWelcome window opens, as shown in Figure 3-1.

Figure 3-1 Welcome window


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3. When the installation is completed, check whether there is any error byreviewing the summary information window shown in Figure 3-10, and clickFinish.


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Figure 3-10 Summary information window

Advanced installation

To follow the advanced installation path, perform the following:

1. After selecting the Advanced installation and clicking Next, choose thecomponents that you want to install, as shown in Figure 3-11 on page 55.

Note: The values in the screen shots in this section are default values thatwould also be in effect when you use the simple installation. The advancedinstallation path allows you to modify these values.


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6. There are three authentication sources for Security Manager to use, asshown in Figure 3-16:

IBM Tivoli Netcool/OMNIbus, the ObjectServer. Lightweight Directory Access Protocol (LDAP). Active Directory.


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Figure 3-16 Types of authentication sources for Security Manager

7. Depending on the authentication, you can choose:

The ObjectServer authentication is the default option. To define theObjectServer authentication, you must supply the name of ObjectServer(NCOMS), server host name, and the access port (default is 4100). SeeFigure 3-17 on page 59.


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Chapter 3. Installation 59

Figure 3-17 ObjectServer configuration

For LDAP authentication, it is necessary to complete the next steps usingthe information below:

i. Figure 3-18 requests the host name of the LDAP server (it should beconfigured and running), the port used by the LDAP server (the defaultis 1275), and the user name and password used to access the LDAPserver.

Figure 3-18 LDAP configuration part 1


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8. In Figure 3-22, provide the ObjectServer settings that IBM Tivoli BusinessService Manager will interface with: ObjectServer Name, ObjectServer hostname, and ObjectServer port. The defaults are shown.


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Figure 3-22 ObjectServer information

9. In Figure 3-23, provide the Web server information: Web Server Port, InternalPort Used by Server, and Internal Database Port. All ports must be between1241 - 65535; the default values for the ports are shown.

Figure 3-23 Web server configuration

10.In Figure 3-24, select the role of the Web server that is configured:

Standalone Primary Backup

The Standalone role is the default value selected, and is it must be selected if


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there is no failover configuration. If there is a failover scenario, you canconfigure the server as Primary or Backup.

11.The next options are based on the server type.

For the Primary Web server role, you must provide the Backup Hostname,Backup Web Server Port, Backup Internal Port, and Backup DatabasePort, as shown in Figure 3-24.

Figure 3-24 Backup Web server information

For the Backup Web server role, you must provide the primary server hostname, Primary Web Server Port, Primary Internal Port used by Server,and Primary Database Port, as shown in Figure 3-25.


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Figure 3-25 Primary Web server information

12.Figure 3-26 is where you configure the internal communication port usedbetween the primary and backup servers. This port is also used for utilities

such as rad_discover_schema to connect to IBM Tivoli Business ServiceManager V4.1.1.

Figure 3-26 Internal communication port

13.Figure 3-27 defines the backup ObjectServer. The information you enterincludes the Backup Name, Backup Hostname server, and BackupObjectServer port.

Note: If you use localhost, you must use it for both the primaryObjectServer and the backup ObjectServer.


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Figure 3-27 ObjectServer backup information

14.If you select the Historical Reporting feature, you must provide informationabout the IBM Tivoli Monitoring Data Warehouse database server. Thedatabase type is either DB2 or Oracle, as shown in Figure 3-28.


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Figure 3-28 Historical Reporting configuration

15.In Figure 3-29 on page 67, provide the Warehouse database information. ForDB2, the necessary information is:

Host name and port number (the default is 50000). User name and password to access the Warehouse database. The database name (the default is WAREHOUS). Schema name for data tables (This is case sensitive and is stored in

KSY_WAREHOUSE_SCHEMA in the KSYENV file on the ITM server).


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Figure 3-29 Tivoli Data Warehouse database configuration

3.2.2 Silent installation

Silent installation is used for automated installation and unattended installation.To install IBM Tivoli Business Service Manager silently, perform the followingsteps:

1. Generate the silent installation option file using the command setup-options-template , in which the file name is the output file, oryou can record your wizard options in a response file using the-options-record parameter.

2. Customize the options in the output file generated in the previous step, or youcan use a sample, pre-filled response file from the installation media. Thereare three pre-filled response files:

tbsminst.rsp Installation response filemigrate.rsp Migration response fileprobe.rsp EIF probe installation response file

3. Invoke the installation using the option file with the command:

setup -options -silent

3.2.3 Uninstallation

To uninstall IBM Tivoli Business Service Manager components in your server,perform the following steps:

1. Stop all IBM Tivoli Business Service Manager related processes.

2 I Wi d l tf li k Add/Remo e Programs i th C t l P l t


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2. In a Windows platform, click Add/Remove Programs in the Control Panel toinvoke the IBM Tivoli Business Service Manager uninstallation program; inUNIX/Linux, run uninstaller.bin under the $NCHOME/_uninst directory. Runthis command using the user ID that was used to install IBM Tivoli BusinessService Manager previously.

3. When all IBM Tivoli Business Service Manager components have beenuninstalled, remove the $NCHOME directory. If you are just uninstalling the IBMTivoli Business Service Manager server, these directories must be removedmanually:

$NCHOME/guifoundation/common/lib/rad_portlets_*.jar

$NCHOME/guifoundation/conf/Standalone/localhost/nci.xml

$NCHOME/guifoundation/conf/Standalone/localhost/registry.xml

$NCHOME/guifoundation/conf/Standalone/localhost/sla.xml

$NCHOME/guifoundation/webapps/desktop/WEB-INF/conf/rad.xreg

$NCHOME/guifoundation/webapps/desktop/WEB-INF/system-templates

/vm/portlets/html/rad_canvas-customize.vm $NCHOME/guifoundation/webapps/desktop/WEB-INF/system-templates

/vm/portlets/html/rad_canvas.vm

$NCHOME/guifoundation/webapps/desktop/WEB-INF/system-templates/vm/portlets/html/rad_servicedetails.vm

$NCHOME/guifoundation/webapps/desktop/WEB-INF/system-templates/vm/portlets/html/rad_servicedetails-customize.vm

$NCHOME/guifoundation/webapps/desktop/WEB-INF/system-templates/vm/portlets/html/rad_tree.vm

$NCHOME/guifoundation/webapps/desktop/WEB-INF/system-templates/vm/portlets/html/rad_tree-customize.vm

$NCHOME/guifoundation/common/classes/org/apache/jetspeed/modules/localization/en/TBSM.properties

$NCHOME/etc/webtop/server.init

3.3 Post installation customization

There are several post installation actions that can be done:

You can set up the UNIX/Linux service for IBM Tivoli Business ServiceManager using the createservice.sh command under

$NCHOME/I t llTBSM/ i til It uses the property file


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$NCHOME/InstallTBSM/service_util. It uses the property fileRAD_Service.props in the same directory. You must modifyRAD_Service.props to define the user to start IBM Tivoli Business ServiceManager. The contents of RAD_Service.props are shown in Example 3-4.

Example 3-4 RAD_Service.props

# The user ID of the IBM Tivoli Business Services ManagerAdministrative user.# This is the user that installed IBM Tivoli Business Services Managerand will be used to# start all required IBM Tivoli Business Services Manager processes.TBSM_ADMIN_USER=netcool

# The ObjectServer name. It is currently set to the default,# but would need to be modified if it has been changed or# if this is the backup ObjectServer in a failover configurationOBJECTSERVER_NAME=NCOMS

The result of defining the service is shown in Example 3-5 (run from root).

Example 3-5 Running createservice.sh

# $NCHOME/InstallTBSM/service_util/createservice.sh $NCHOMEInstalling service tbsmStopping service tbsmStopping tbsm on LinuxRemoving service tbsmRemoving tbsm on Linux

Stopping tbsm on Linuxrunning: chmod 744 /etc/rc.d/init.d/tbsmrunning: ln -s /etc/rc.d/init.d/tbsm /etc/rc.d/rc0.d/K10tbsmrunning: ln -s /etc/rc.d/init.d/tbsm /etc/rc.d/rc1.d/K10tbsmrunning: ln -s /etc/rc.d/init.d/tbsm /etc/rc.d/rc2.d/K10tbsmrunning: ln -s /etc/rc.d/init.d/tbsm /etc/rc.d/rc3.d/S90tbsmrunning: ln -s /etc/rc.d/init.d/tbsm /etc/rc.d/rc4.d/S90tbsmrunning: ln -s /etc/rc.d/init.d/tbsm /etc/rc.d/rc5.d/S90tbsmrunning: ln -s /etc/rc.d/init.d/tbsm /etc/rc.d/rc6.d/K10tbsminstallService returning 0

Starting the IBM Tivoli Business Service Manager suite in UNIX or Linux canbe performed by using the script start_tbsm_suite.sh under$NCHOME/InstallTBSM/service_util. It will start all the installed IBM TivoliBusiness Service Manager components in the correct order. To stop them,use stop_tbsm_suite.sh. The execution of these scripts are shown inExample 3-6.

Example 3 6 Start and stop


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Example 3-6 Start and stop

[netcool@localhost service_util]$ ./start_tbsm_suite.shRunning: /opt/netcool//license/bin/nc_start_license &

Number of License Server processes found = 2License Server is running, continue...

Enter the name of the ObjectSever to start:

Setting LANG based on platform, before starting OMNIbusRunning: /opt/netcool//omnibus/bin/nco_objserv -name NCOMS &

IBM Tivoli Netcool/OMNIbus ObjectServer - Version 7.1

Copyright (C) 1994 - 2005, Micromuse Ltd. All rights reserved.

Server 'NCOMS' initialised - entering RUN state.Number of ObjectServer processes found = 1

ObjectServer is running, continue...

Reseting: LANG=CRunning: /opt/netcool//security/bin/ncsm_server &Starting Server ...Logging to file: log/SM_server.log... Server Started.Number of Security Manager processes found = 2Security Manager is running, continue...

Running: /opt/netcool//bin/rad_server &JAVA_HOME is /opt/netcool//platform/linux2x86/jre_1.5.0JAVA_OPTS is -Dnchome=/opt/netcool/-Dngfhome=/opt/netcool//guifoundation-Dncw.home=/opt/netcool//guifoundation/webapps/sla . ..Starting IBM Tivoli Business Service Manager Server process...

[netcool@localhost service_util]$ ./stop_tbsm_suite.sh

Shutting down TBSM serverStopping IBM Tivoli Business Service Manager Server....

Database on HOST localhost PORT 5435waiting for postmaster to shut down.... donepostmaster stopped

Done!

Stopping ASA serverUsi ait time of 60 seco ds


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Stopping ASA server...Using wait time of 60 secondsAdaptive Server Anywhere Stop Engine Utility Version 9.0.1.1965

Please wait until the shutdown is completed................Stopped

Done!Shutting down security serviceShutdown completed

Shutting down ObjectServerruntime version "1.4.2_08"Java(TM) 2 Runtime Environment, Standard Edition (build 1.4.2_08-b03)Java HotSpot(TM) Client VM (build 1.4.2_08-b03, mixed mode)(0 rows affected)Shutting down license servicelmdown - Copyright (c) 1989-2003 by Macrovision Corporation. All rightsreserved.

Port@Host Vendors1) [email protected] netcool

All lmgrds selected...1 FLEXlm License Server shut down


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certification guide series ibm tivoli business service manager v4.1.1 implementation sg247756

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