certified mediator qualification course november december 2015

www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741 9

http://www.equita.ie/

http://www.workplacebullying.ie/

Venue: IMI, Sandyford Road, Dublin 16

Course Dates: November – December 2015

Unit One: 6th November (Friday) [2:00pm - 7:30pm]

7th November (Saturday) [9:30am - 5:30pm]

Unit Two: 13th November (Friday) [2:00pm - 7:30pm]

20th November (Friday) [2:00pm - 7:30pm]

Unit Three: 21st November (Saturday) [9:30am - 5:30pm]

27th November (Friday) [2:00pm - 7:30pm]

Unit Four: 4th December (Friday) [2:00pm - 7:30pm]

5th December (Saturday) [9:30am - 5:30pm]

Assessment 4th

December and 5th

December 2015

Course Features:

To ensure minimum disruption to your work commitments, the course has been structured so that it will require only 2.5 half days off work.

We can take payment instalments if that suits the student better.

If you are a returning student to our courses you will receive a 15% discount. Additionally, we can provide a group discount for group bookings. The fee includes a free annual subscription to the Mediator’s Institute of Ireland and competency assessment.

This programme is designed to provide knowledge and skills in conflict resolution and mediation. It is delivered in four units over eight days. This is a highly interactive and integrated programme, bringing together the essential knowledge, skills and attitudes for the demanding work of facilitating the resolution of emotion and interest based conflict. The content consists of a mixture of theoretical presentation, an exploration of how theory applies to practice, and skills development through exercises and role-play. It aims to integrate participants’ experience and abilities with mediation and conflict management.

Competency Assessment A Certificate in Mediation is awarded to students who successfully pass the mediation role-play competency assessment

which is on Day 8 of the programme.

Who should attend?

• Managers, HR Practitioners, Team Leaders, Consultants, Advisers and others who negotiate and deal with conflict and dispute resolution

• Lawyers & Barristers interested in ADR

• Officials and Trade Union Representatives

• Anybody - at any level - with responsibility for resolving workplace

disputes and conflict who wishes to enhance their skills in this area

• Those who want to become accredited Professional Mediators

• Those who wish to use mediation skills in their area of work

or profession

Why choose us?

• Accredited by the MII

• Delivered by some of Ireland’s leading experts in mediation

• Ireland’s only course to deliver core mediation, workplace

and commercial mediation

• One-to-one support and feedback on your skills

• First class value for money

• Guaranteed to build your confidence

• We administer MII membership on successful completion of exam

• Access to ‘sharing and learning’ groups

• Free car parking

• International standard case studies

• Course fee includes all course notes, articles and core text book

[The Mediator’s Handbook]

2 www.EQuita.ie • www.WorkplaceBullying.ie • 00 353 1 293 4741

Conflict Positive Certified Mediator Course



Unit Four: Mediation Practice (Day 7) Students develop their mediation

practice and skills in this session

and explore mediation dynamics

and the purpose result of different

interventions. Students are given

extensive individual coaching in

mediation practice in role-play to

enhance their self-knowledge and

develop their mediation practice.

The use of positive and

constructive language in giving

feedback, and the nature of

power dynamics in mediation

are also taught.

COURSE ASSESSMENT: Mediation role-play.


Mediation Knowledge & Skills This training course is designed to provide knowledge and skills in conflict resolution and mediation and is delivered in four units of 15 hours each.

It is approved by the Mediators’ Institute of Ireland (MII) as a certified training course for mediators. This is a highly interactive and integrated

programme, bringing together the essential knowledge, skills and attitudes for the demanding work of facilitating the resolution of emotion and

interest based conflict. The content consists of a mixture of theoretical presentation, an exploration of how theory applies to practice, and skills

development through exercises and role-play. It aims to integrate participants’ experience and abilities with mediation and conflict management.

Unit One: Conflict & Mediation (Day 1 & Day 2) This unit aims to provide students with knowledge of conflict theory and the mediation paradigm; dispute resolution processes; concepts of

impartiality and multi-partiality; the mediation process concepts and skills. The skills of mediation are taught through theoretical presentation and

experiential learning and students develop active listening, framing and reframing skills; knowledge of the purpose of storytelling and setting

ground rules. Concepts of impartiality, neutrality and multi-partiality are examined and the differences between suppression, settlement and

resolution are explored. Students learn how to open the mediation space; facilitate collaborative relationships in mediation, and analyse conflict

through the understanding of positions and interests in clients’ conflict stories.

Unit Two: Creativity & Negotiation (Day 3 & Day 4) This unit introduces students to negotiation as a process of bargaining between two (or more) interests, in a competitive or collaborative style.

Students learn about negotiation as it is conducted directly by the concerned parties or takes place during the mediation process. Principled and

positional negotiations are explored both in theory and in practice through coached experiential exercises. Students are taught how to manage

impasse and non-agreement, and how to use caucus, shuttle mediation and co-mediation. Identifying, gathering, managing, analysing, prioritising,

and working with information through option development, brainstorming and reality testing are explored in theory and in practice.

Unit Three: Use of Language, Questioning & Ethics (Day 5 & Day 6) This unit aims to give students knowledge and sensitivity to mediation ethics through the exploration of ethical codes and the application of these

codes to ethical dilemmas. Students learn the language and form of Mediated Agreements in theory and practice. The creation of formulations as

an analytical tool is developed through mediation film review and through practice. Students learn how to introduce more information into the

system (family, business, community etc.) through questioning, thus creating dialogues with a difference. A variety of forms of questioning are

taught, each form with a specific goal and purpose.

Programme Overview




Day 1: Conflict and Mediation • The Mediation Process

• The Dynamics of Conflict

• Storytelling 1

• Role-play

Day 2: Communication • Framing and Reframing

• Storytelling 2

• Positions and Interests

• Role-play

Day 3: Communication: Option

Development • Enabling Relationship

• Option Development

• Facilitating Creativity

• Process Management: Engaging & Empowering

• Role-play

Day 4: Negotiation Skills in Commercial

Mediation • Types of Negotiation

• Phases of Negotiation

• Positions and Interests

• Framing

• Role-play

Day 5: Questioning, Agreement,

Values & Mediation • Questioning

• Role-play

• Creating Agreement

• Writing Agreement

• Practice Writing Agreement

• Ethics

• Ethical Dilemmas

• Values and Principles

Day 6: Mediation Skills Practice Day • Role-play

Day 7: Reflective Practice,

Power & Mediation • Power & Mediation

• Reflective Practice

• Impasse

• Styles in Mediation

• Transformative Mediation

• Role-play

Day 8: Assessment Role-play • Role-play

• Review

• Ending

Programme Schedule




Margaret Considine CEO & Head of ADR MMII & CEDR

M.A.A.T

BA(Mgmt)

H. Dip (Mediation)

MSc (Mgmt.OB)

MA [Mediation & Conflict Resolution]

MII & CEDR

Margaret Considine, CEO of EQuita Consulting Limited, is one of Ireland’s leading experts in the

field of mediation. Margaret is a workplace and commercial mediator, commercial negotiator,

management consultant and cutting edge executive educationalist. She lectures to Masters Degree

level and works on the NUIM Mediation Diploma and Degree programmes and on the Law Society

Diploma in Mediation. A member of the Mediators’ Institute of Ireland (MII) Council and Chair of its

conference committee, she is also a trained mediator with the Centre for Effective Dispute

Resolution (CEDR) Ireland. Margaret works with major companies in Ireland and Europe, assisting

them in mediations, management development, negotiations, coaching and HR/employment

issues. She has extensive experience with both private and public sector clients and is a graduate

of University College Dublin, National University of Ireland Maynooth and Trinity College Dublin.

Margaret has extended her studies internationally in Harvard Law School, Harvard Business

School, Stanford and Northwestern University in the USA.

Julie McAuliffe Programme Director MA Mediation & Conflict Resolution

IMI BA Management Programme,

First Class Honours

MSc Degree in Mediation &

Conflict Resolution, UCD

Julie has worked with EQuita Consulting for many years where she mediates,

co-mediates and coaches conflicted parties. Julie also holds a number of organisational

posts. She mediates complex multi-party disputes, as well as interpersonal

misunderstandings, bullying and harassment issues and family disputes. Julie teaches

mediation at UCD, NUIM and the Institute of Public Administration, and is a trainer on the

post graduate Certificate in Mediation Training for the Law Society. She has also served

on the MII Executive Board and as Registrar with the MII.

Keelin O’ Reilly Mediator Dip in Personnel Management,

NCIR and CIPD

MSc Education, Training and

Development, Sheffield University

Diploma in Business & Personal

Coaching, Irish Lifecoach Institute

Certificate in Mediation, IPA

Keelin is a Mediation Practitioner and Mediation Trainer on numerous MII accredited

courses. She has mediated in Organisation, Workplace, Family and Community cases and

has successfully facilitated parties to reach agreement in several cases. She has designed

and delivered a range of training programmes including communication, employment law,

equality and diversity, conflict and mediation. Keelin has been a Human Resources

specialist for almost 16 years, working with organisations in the educational, public, private

and community sectors, providing mentoring and coaching to a range of SMEs in the areas

of communications, work relations and dealing with conflict in the workplace.

Trainers and assessors are all accredited members of the Mediators’ Institute of Ireland.

Meet the Team




Here’s what some of those who have completed EQuita Consulting’s Conflict

Positive Approach to Mediation course had to say about their experience

• “The facilitators on this course were highly engaging and created a

comfortable, trusting environment for all those engaged in resolving

conflict. Ever the consummate professionals, their influencing style was

non-directive and constructively challenging. As a mediator, Margaret

draws on her extensive experience of the professional development,

employment law and industrial relations environment to generate

movement in mediation where most others would fail.”

• “This course has provided me with invaluable skills that I will be able to

use in both my professional and everyday life.”

• “I appreciate the invaluable skills you brought to me and the team in

resolving the challenges getting in the way of our progress. Your

professionalism and disposition really impressed me and I hope that

I could some day achieve a fraction of your traits and skills in moving

intractable people locked in their conflict. I hope our paths will cross

again in the not-too-distant future.”

• “Very practical and exceptionally helpful for us.”

• “The course exceeded all of my expectations – highly interactive

and very practical.”

• “I would highly recommend this course to anyone.”

• “This course was perfect for me: my role is changing and I need to be

more confident in the workplace. It has helped me with the essential

skills required to be an excellent mediator.”

• “The one-to-one feedback throughout the programme was

instrumental to me. It gave me a great insight into the necessary

skills that I need to address in order to be the best possible

mediator I can be.”

• “Excellent course, excellent facilitators.”

• “World class facilitators! The diversity of their industry experience

enabled me to maximise my learning outcomes. The course really

exceeded my expectations.”

• “The facilitators were true professionals with extensive knowledge and

experience in the areas of conflict resolution, mediation, influence,

persuasion, negotiation skills, communication and personal

effectiveness. Their support has been invaluable over the course

of the programme. Their dedication to quality customer service

in the professional mediation course is unequalled.”

• “A really fantastic course, it provided me with the confidence to begin

a new chapter in my career. I would highly recommend it.”

Testimonials



Work Tel:

Mobile:

Profession:

Qualifications:

Company:

The Mediators’ Institute of Ireland

Name:

Address:

Personal Details Course Details

The Professional Association for Mediators

EQuita Conflict Positive Certified Mediator Course Application Form

Signed: Date:


PO (if required):

Method of Payment (Please tick the relevant box):

Bank Deposit or Electronic Transfer:

By Cheque:

To arrange payment by instalment please contact us

Please make cheques payable to EQuita Consulting Limited

Post to:

EQuita Consulting Limited IMI Business Campus Sandyford Road Dublin 16

Bank Details Payment Details

November-December 2015 Dublin

Early Bird Rate: €1950

Standard Rate: €2350

Course Fee Includes:

✔ MII Student Membership

✔ MII Competency Assessment

✔ All Course Documents

✔ Core Text Book

(Please Note:

If no Competency Assessment is

required, the course fee is reduced by

€250)

Email:

Bank Account:

Permanent TSB

2-4 Upper Baggot Street

Dublin 4

Sort Code: 990626

Account Number: 11946027

IBAN: IE26 IPBS 9906 2611 9460

Swift Code: IPBSIE2D



BY CAR

From the North, West and South

Using the M50 going south, take Exit 13 (Sandyford/Dundrum/R113),

then take the Green Route to Sandyford Industrial Estate.

Turn LEFT on to Blackthorn Drive at Beacon Court.

At the next T-junction, turn RIGHT on to Sandyford Road.

IMI is the next turn LEFT,100 yards away.

From the East and South East

Travelling north on the N11, take the M50 at Loughlinstown.

Take Exit 13 to Sandyford Industrial Estate

Turn LEFT on to Blackthorn Drive at Beacon Court.

At the next T-junction, turn RIGHT on to Sandyford Road.

IMI is the next turn LEFT,100 yards away.

LUAS

IMI has three car parks. Parking is complimentary for course participants. Balally stop,1km from IMI. On exiting the LUAS Plaza on to Sandyford

Road, turn LEFT. IMI is a brisk 10-minute uphill walk, set in its own

BUSES grounds on the RIGHT HAND SIDE. The entrance is on Clonard Road,

44, 44B, 116, 48A (to Dundrum only) joining Sandyford Road at traffic lights.


How to get there

