certified nursing assistant unit i introduction to healthcare
TRANSCRIPT
![Page 1: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/1.jpg)
Certified Nursing AssistantCertified Nursing Assistant
Unit IUnit I
Introduction to HealthcareIntroduction to Healthcare
![Page 2: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/2.jpg)
Federal and State Federal and State RegulationsRegulations
OBRA (Omnibus Budget and OBRA (Omnibus Budget and Reconciliation Act) 1987 – identifies Reconciliation Act) 1987 – identifies skills and establishes minimum skills and establishes minimum standardsstandards
![Page 3: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/3.jpg)
Federal and State Federal and State RegulationsRegulations
Federal law is implemented by state Federal law is implemented by state agencies; States identify standards agencies; States identify standards for all residents of long term care for all residents of long term care facilities; Standards monitored by facilities; Standards monitored by annual survey of the facility.annual survey of the facility.
![Page 4: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/4.jpg)
Federal and State Federal and State RegulationsRegulations
Individuals taking CNA course must Individuals taking CNA course must complete a background study. If complete a background study. If disqualified, no direct care may be disqualified, no direct care may be given to a resident, client, or patient. given to a resident, client, or patient. The Department of Human Services The Department of Human Services website website http://www.dhs.state.mn.us/licensinghttp://www.dhs.state.mn.us/licensing
has complete information.has complete information.
![Page 5: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/5.jpg)
Personal Qualifications for Personal Qualifications for Being a Nursing AssistantBeing a Nursing Assistant* Appropriate Behavior** Appropriate Behavior*
Honesty: will not lieHonesty: will not lie Patience: calmPatience: calm Caring: concernCaring: concern Courteous: politeCourteous: polite
Dependable: reliableDependable: reliable Accountable: Accountable:
responsible for one’s responsible for one’s own actionsown actions
Respectful: shows Respectful: shows considerationconsideration
![Page 6: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/6.jpg)
Personal Qualifications for Personal Qualifications for Being a Nursing AssistantBeing a Nursing Assistant* Positive Attitude** Positive Attitude*
Respect yourselfRespect yourself Display dignity toward all individualsDisplay dignity toward all individuals Take pride in what you doTake pride in what you do
![Page 7: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/7.jpg)
Personal Qualifications for Personal Qualifications for Being a Nursing AssistantBeing a Nursing Assistant* Positive Attitude** Positive Attitude*
Demonstrate maturity by controlling Demonstrate maturity by controlling emotions appropriatelyemotions appropriately
Display cooperationDisplay cooperation Practice high standards in your role as a Practice high standards in your role as a
nursing assistantnursing assistant
![Page 8: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/8.jpg)
Personal Qualifications for Personal Qualifications for Being a Nursing AssistantBeing a Nursing Assistant* Personal Health** Personal Health*
Maintain good general healthMaintain good general health Free from back injuryFree from back injury Ability to lift residentsAbility to lift residents
![Page 9: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/9.jpg)
Personal Qualifications for Personal Qualifications for Being a Nursing AssistantBeing a Nursing Assistant* Personal Health** Personal Health*
Good personal hygiene: bathe or showerGood personal hygiene: bathe or shower
![Page 10: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/10.jpg)
Personal Qualifications for Personal Qualifications for Being a Nursing AssistantBeing a Nursing Assistant* Personal Health** Personal Health*
Clean and neat appearanceClean and neat appearance Clean uniformClean uniform Shoes cleanShoes clean Short clean fingernailsShort clean fingernails No artificial nailsNo artificial nails
![Page 11: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/11.jpg)
Personal Qualifications for Personal Qualifications for Being a Nursing AssistantBeing a Nursing Assistant* Personal Health** Personal Health*
Practice stress reducing activitiesPractice stress reducing activities Wear appropriate clothing for the Wear appropriate clothing for the
workplaceworkplace
![Page 12: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/12.jpg)
Productive Work Habits for the Nursing Assistant * CNA Role *
Care performed under direct supervision of a licensed nurse
Male and female nursing assistants care for both male and female residents
![Page 13: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/13.jpg)
Productive Work Habits for the Nursing Assistant * CNA Role *
Nursing assistants expected to care for any resident in a facility regardless of cultural, personal or ethnic differences
![Page 14: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/14.jpg)
Productive Work Habits for the Nursing Assistant * CNA Role *
When giving care, must safely:– Follow facility policies and procedures– Work within guidelines of the job description– Provide personal care– Measure vital signs– Be proactive about safety measures– Follow infection control standards– Practice effective communication– Assist with daily living activities
![Page 15: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/15.jpg)
Productive Work Habits for the Nursing Assistant * CNA Role *
It is NOT appropriate for the CNA to:– Give medications– Take doctor’s orders– Perform sterile procedures– Perform any procedure that the nursing assistant has not
been taught– Perform a task prohibited by the facility
![Page 16: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/16.jpg)
Refer to Handout
Sample Organizational Chart Health Care Team
![Page 17: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/17.jpg)
Productive Work Habits for the Nursing Assistant * Awareness of Organizational Structure of facility *
Organizational chart shows the levels and lines of authority or responsibility in a nursing home
CNA is responsible to the charge nurse who will be RN (registered nurse) or LPN (licensed practical nurse
![Page 18: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/18.jpg)
Productive Work Habits for the Nursing Assistant * Functions of a team *
Focus on providing care to the residents Achieve goals Work together Support each other Coordinate work
![Page 19: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/19.jpg)
Productive Work Habits for the Nursing Assistant * Team-work benefits *
Continuity of care to the resident Higher quality of care to the resident Personal job satisfaction
![Page 20: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/20.jpg)
Productive Work Habits for the Nursing Assistant * Understand process of becoming a CNA *
Acquiring the position of a nursing assistant– Successfully complete CNA course– Pass the Nursing Assistant Competency Test
![Page 21: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/21.jpg)
Productive Work Habits for the Nursing Assistant * Understand process of becoming a CNA *
Correctly complete job application– Some may be done online– Neat– No spelling errors– Be honest– Accurate
![Page 22: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/22.jpg)
Productive Work Habits for the Nursing Assistant * Understand process of becoming a CNA *
Attend job interview– Arrive early– Clean and neat appearance– Positive attitude– Honest answers– Good posture
![Page 23: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/23.jpg)
Refer to Handout
Sample Job Description
![Page 24: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/24.jpg)
Productive Work Habits for the Nursing Assistant * Understand process of becoming a CNA *
Examine the job description– A job description is a detailed list of the tasks and
responsibilities– A list of what is expected of the nursing assistant– Ask questions if the job description is not
understood
![Page 25: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/25.jpg)
Productive Work Habits for the Nursing Assistant * Expectations of Employers *
Focus on the resident Report for work on time Avoid excessive absence from work Be flexible Carefully observe break and meal times
![Page 26: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/26.jpg)
Productive Work Habits for the Nursing Assistant * Expectations of Employers *
If ill, report illness according to facility policy Be free of drugs and alcohol use Prioritize duties Complete in-service education according to
facility requirements, annual requirements of at least 12 hours
![Page 27: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/27.jpg)
Productive Work Habits for the Nursing Assistant * Keep nursing assistant registration current *
Work at least 8 hours every 24 months, performing nursing assistant tasks for a licensed health care provider for pay
![Page 28: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/28.jpg)
Productive Work Habits for the Nursing Assistant * Keep nursing assistant registration current *
Notify Nursing Assistant Registry of a name or address change
Report employment to the Nursing Assistant Registry
![Page 29: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/29.jpg)
Refer to Handout
Rules of Ethics for Nursing Assistants
![Page 30: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/30.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
Ethics:Ethics: the rules and principles that the rules and principles that assist one to make decisions relating assist one to make decisions relating to what is right and wrongto what is right and wrong
![Page 31: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/31.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
Code of Ethics:Code of Ethics: a formal guideline a formal guideline that governs the behavior of that governs the behavior of caregivers to ensure the welfare of caregivers to ensure the welfare of those individuals in their carethose individuals in their care
![Page 32: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/32.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Ethical behaviors in the CNA**Ethical behaviors in the CNA* Promote health, independence, Promote health, independence,
safety and quality of life for each safety and quality of life for each residentresident
Respect the resident’s area as Respect the resident’s area as his/her home by taking care of the his/her home by taking care of the resident’s belongingsresident’s belongings
![Page 33: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/33.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Ethical behaviors in the CNA**Ethical behaviors in the CNA* Do not discuss personal problems Do not discuss personal problems
with residents or the resident’s with residents or the resident’s familyfamily
Do not discuss facility issues with the Do not discuss facility issues with the residents and/or resident’s familyresidents and/or resident’s family
![Page 34: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/34.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Ethical behaviors in the CNA**Ethical behaviors in the CNA* Do not share or discuss personal Do not share or discuss personal
opinions regarding religious, political, opinions regarding religious, political, or cultural beliefs/customs, living or cultural beliefs/customs, living conditions, or financial situationsconditions, or financial situations
![Page 35: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/35.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Ethical behaviors in the CNA**Ethical behaviors in the CNA* Work within the job descriptionWork within the job description Maintain confidentialityMaintain confidentiality Do not accept “tips” for care given to Do not accept “tips” for care given to
a residenta resident
![Page 36: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/36.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Ethical behaviors in the CNA**Ethical behaviors in the CNA* Accept responsibility for job Accept responsibility for job
performance and behavior.performance and behavior. Accept constructive criticism and Accept constructive criticism and
suggestions graciously and suggestions graciously and understand that it is a learning understand that it is a learning experienceexperience
![Page 37: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/37.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Etiquette = Good Manners**Etiquette = Good Manners* Maintain a polite, courteous and kind Maintain a polite, courteous and kind
attitudeattitude Be respectful in reference to Be respectful in reference to
patients, residents, nurses, doctors, patients, residents, nurses, doctors, family, visitors and co-workers. family, visitors and co-workers. Show respect by using their Show respect by using their preferred name.preferred name.
![Page 38: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/38.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Etiquette = Good Manners**Etiquette = Good Manners*
Knock on resident Knock on resident door before door before entering as you entering as you would before would before entering a friend’s entering a friend’s or neighbor’s homeor neighbor’s home
![Page 39: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/39.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Etiquette = Good Manners**Etiquette = Good Manners*
Provide privacy when giving personal Provide privacy when giving personal cares. If it is appropriate, ask friends cares. If it is appropriate, ask friends and family to step outside the roomand family to step outside the room
![Page 40: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/40.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Etiquette = Good Manners**Etiquette = Good Manners*
Work quietly, gently and efficientlyWork quietly, gently and efficiently
![Page 41: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/41.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Etiquette = Good Manners**Etiquette = Good Manners*
Do not whisper Do not whisper outside the outside the resident’s roomresident’s room
![Page 42: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/42.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette
*Etiquette = Good Manners**Etiquette = Good Manners*
Use appropriate Use appropriate language at all language at all timestimes
![Page 43: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/43.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette*Values**Values*
Values are the standards that assist Values are the standards that assist a person in making decisions and a person in making decisions and guiding their behaviorguiding their behavior
![Page 44: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/44.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette*Values**Values*
Personal values are influenced by:Personal values are influenced by: CultureCulture ReligionReligion EducationEducation RulesRules
![Page 45: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/45.jpg)
Personal Values, Ethics & Personal Values, Ethics & EtiquetteEtiquette*Values**Values*
Personal values are influenced by:Personal values are influenced by: LanguageLanguage LifestyleLifestyle Belief systemBelief system
![Page 46: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/46.jpg)
Legal Implications for the CNALegal Implications for the CNA
Neglect:Neglect: Failure to provide goods and services Failure to provide goods and services
necessary to avoid physical harm, mental necessary to avoid physical harm, mental anguish, or mental illness anguish, or mental illness
Example: failure to leave the resident’s bed in Example: failure to leave the resident’s bed in low positionlow position
Example: failure to change soiled briefs in a Example: failure to change soiled briefs in a timely mannertimely manner
![Page 47: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/47.jpg)
Legal Implications for the CNALegal Implications for the CNA
Liability:Liability: The expected responsibility according to The expected responsibility according to
the lawthe law You are responsible for knowing the You are responsible for knowing the
standards of care and safety as they standards of care and safety as they pertain to your qualificationspertain to your qualifications
![Page 48: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/48.jpg)
Legal Implications for the CNALegal Implications for the CNA
Malpractice in health care:Malpractice in health care: Negligence is the basis for malpracticeNegligence is the basis for malpractice Courts will rule if act appears to be Courts will rule if act appears to be
malpracticemalpractice
![Page 49: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/49.jpg)
Legal Implications for the CNALegal Implications for the CNA
Nursing assistant responsibility:Nursing assistant responsibility: Perform duties within the training Perform duties within the training
guidelines and job descriptionsguidelines and job descriptions Understand what is legally allowed in Understand what is legally allowed in
those guidelinesthose guidelines
![Page 50: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/50.jpg)
Refer to Handout
Bill of Rights Resident Rights
![Page 51: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/51.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
The MN and Federal law provides nursing home residents with the same rights given to all citizens http://health.state.mn.us/divs/fpc/profinfo/ib05_6.html
![Page 52: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/52.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
All members of the health care team must respect the Bill of Rights
![Page 53: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/53.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents’ rights are preserved when the CNA uses skills that maintain and protect the resident’s dignity and basic human rights
![Page 54: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/54.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:1. Be informed of their rights
2. Examine Federal or State survey reports
3. Be accorded dignity in his/her personal relationships with staff.
![Page 55: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/55.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:4. Be given, in writing, the name, business,
address and telephone number of the physician responsible for their care
![Page 56: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/56.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:5. Receive quality care regardless of race,
color, ethnic origin, age, religion, marital status, sexual preference or handicap
![Page 57: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/57.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:6. Receive encouragement and support in
making personal choices to accommodate individual needs
7. Be respected and protected from harm, both physically and verbally
![Page 58: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/58.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:8. Have continuity of care
9. Refuse treatment
10. Have privacy during procedures and when requested
11. Be addressed by the name preferred
![Page 59: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/59.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:12. Be informed about the cost and services
available
13. Have confidentiality maintained regarding his/her medical condition, medical records and other information relating to his/her care
![Page 60: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/60.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:14. Be free from non-therapeutic chemical
and physical restraints
15. Wear his/her own clothing, keep appropriate personal possessions, and be allowed to spend his/her own money
![Page 61: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/61.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:16. Have his/her family or significant others
participate in care conferences
17. Receive assistance in exercising citizenship rights
18. Have assistance and privacy in personal communications (mail, phone calls, visitors, etc)
![Page 62: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/62.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:19. Have personal possessions treated with
respect and safeguarded
20. Be informed in terms that he/she can understand about the complete and current information relating to the diagnosis, treatments, alternatives, risks and prognosis concerning his/her care
![Page 63: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/63.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:21. Be informed of the procedures in filing
confidential complaints, resolving grievances and given references of available sources
![Page 64: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/64.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Residents have the right to:22. Participate in religious or political
activities if these do not infringe on other resident’s rights
23. Organize, maintain and participate in resident and family councils
![Page 65: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/65.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
The Resident’s Bill of Rights must be posted in an easily seen area of the care facility.
![Page 66: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/66.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
A copy of the Resident’s Bill of Rights must be given to all residents or guardian upon admission
![Page 67: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/67.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Gives right to voice grievances without fear of reprisal When conflicts between residents occur,
maintaining the safety of each resident must be the primary consideration of the healthcare team
![Page 68: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/68.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Gives right to voice grievances without fear of reprisal Report information regarding resident
conflicts accurately and immediately to the charge nurse. Resolution of conflicts can often be worked out by the skilled nursing and caring staff.
![Page 69: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/69.jpg)
Nursing Home Resident’sBill of RightsMinnesota Statutes 144.651-144.652
Gives right to voice grievances without fear of reprisal State Ombudsman provides services to
facilities to assist residents and their families to resolve conflicts
![Page 70: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/70.jpg)
Refer to Handout
Vulnerable Adult Law
![Page 71: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/71.jpg)
Vulnerable Adult LawMN Statute 626.557
The MN law which provides for protection of adults considered vulnerable due to physical, mental or emotional impairment
![Page 72: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/72.jpg)
Vulnerable Adult LawMN Statute 626.557
1. Protects adults who, because of disability, are considered vulnerable to abuse or neglect and cannot help themselves
2. Provides for the safe institutions or services for vulnerable adults
![Page 73: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/73.jpg)
Vulnerable Adult LawMN Statute 626.557
3. It is the law to REPORT abuse or neglect or suspicion of abuse or neglect
4. INVESTIGATION of reported situations must occur
![Page 74: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/74.jpg)
Vulnerable Adult LawMN Statute 626.557
5. Includes individuals 18 years of age and older
6. They may live in a licensed facility7. They receive services from a
licensed agency8. Individuals may live in a family
setting but are unable to report abuse or neglect
![Page 75: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/75.jpg)
Vulnerable Adult LawMN Statute 626.557
ABUSE “The willful infliction of injury,
unreasonable confinement, intimidation or punishment with resulting physical harm, pain or mental anguish” (42CFR488.301)
![Page 76: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/76.jpg)
Vulnerable Adult LawMN Statute 626.557
THREATENING to harm is also considered abuse
It may be subtle
![Page 77: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/77.jpg)
Vulnerable Adult LawMN Statute 626.557
Forms of Abuse1. “physical abuse”: hitting, slapping,
pinching and kicking2. “mental abuse”: includes, but not
limited to, humiliation, threats of punishment or deprivation
![Page 78: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/78.jpg)
Vulnerable Adult LawMN Statute 626.557
Forms of Abuse3. “verbal abuse”: use of oral, written or
gestured language that willfully includes disparaging and derogatory terms TO residents or their families, or within their hearing distance, regardless of their age, ability to comprehend, or disability
![Page 79: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/79.jpg)
Vulnerable Adult LawMN Statute 626.557
Verbal abuse includes, but is not limited to: threats of harm, saying things to frighten a resident, such as telling a resident that he/she will never be able to see his/her family again
![Page 80: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/80.jpg)
Vulnerable Adult LawMN Statute 626.557
Forms of Abuse4. “sexual abuse”: includes, but is not
limited to, sexual harassment, sexual coercion or sexual assault
![Page 81: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/81.jpg)
Vulnerable Adult LawMN Statute 626.557
Forms of Abuse5. “exploitation”: means the deliberate
misplacement, or wrongful, temporary or permanent use of a resident’s belongings or money without the resident’s consent
![Page 82: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/82.jpg)
Vulnerable Adult LawMN Statute 626.557
Neglect Failure to provide goods and services
necessary to avoid physical harm, mental anguish, or mental illness
![Page 83: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/83.jpg)
Vulnerable Adult LawMN Statute 626.557
Neglect Example: taking a resident to the
bathroom and leaving the person unattended and unsafe
![Page 84: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/84.jpg)
Vulnerable Adult LawMN Statute 626.557
Neglect Providing care but not following care
plan Caregiver may be charged with
negligence
![Page 85: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/85.jpg)
Vulnerable Adult LawMN Statute 626.557
Reporting abuse and neglect Follow policy of the facility as all long
term care staff are mandated reporters, as are also professionals and professional delegates
![Page 86: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/86.jpg)
Vulnerable Adult LawMN Statute 626.557
Reporting abuse and neglect It is the law to report abuse
immediately Confidentiality of the reporter is
protected
![Page 87: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/87.jpg)
Vulnerable Adult LawMN Statute 626.557
Reporting abuse and neglect No reprisal or retaliation to the
reporter if reporting is done in good faith
An intentional failure to report abuse results in a misdemeanor with liability for damages
![Page 88: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/88.jpg)
Vulnerable Adult LawMN Statute 626.557
Responsibility of the healthcare facility
Abuse prevention plan for the facility must be developed for staff and residents
![Page 89: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/89.jpg)
Vulnerable Adult LawMN Statute 626.557
Responsibility of the healthcare facility
A written policy must be established to ensure all cases of abuse or neglect are reported promptly
Incidents of all forms of abuse must be recorded and monitored
![Page 90: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/90.jpg)
Patient Self-Determination Act PSDA (Patient Self-Determination Act) is a
federal law implemented in 1991
![Page 91: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/91.jpg)
Patient Self-Determination Act Requires federally funded health care
facilities to inform residents about their rights to make treatment choices
![Page 92: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/92.jpg)
Patient Self-Determination Act Residents must be asked if they have a living
will or a Durable Power of Attorney for health care.
![Page 93: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/93.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Institutionalized careInstitutionalized care– Task orientedTask oriented– DepersonalizedDepersonalized– FragmentedFragmented– One size fits allOne size fits all
![Page 94: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/94.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Institutionalized careInstitutionalized care– Schedule drivenSchedule driven
• Nourishments offered at specific timesNourishments offered at specific times• Mealtimes set by the facilityMealtimes set by the facility• Bathing done according to facility policyBathing done according to facility policy• Residents get up and go to bed at specific Residents get up and go to bed at specific
timestimes• Toileting is often at a scheduled timeToileting is often at a scheduled time• Residents expected to adjust to routinesResidents expected to adjust to routines
![Page 95: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/95.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Institutionalized careInstitutionalized care– Residents lead boring, lonely and Residents lead boring, lonely and
depressing livesdepressing lives– Staff rotates, caring for different Staff rotates, caring for different
residentsresidents– Direct care staff has little involvement Direct care staff has little involvement
in decision-makingin decision-making
![Page 96: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/96.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Individualized (resident-centered) Individualized (resident-centered) carecare– Environment and routine focuses on Environment and routine focuses on
individual resident choices, privacy, individual resident choices, privacy, needs , interests, life-styles, needs , interests, life-styles, preferences, abilities and strengths of preferences, abilities and strengths of residentresident
![Page 97: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/97.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Individualized (resident-centered) careIndividualized (resident-centered) care– Caregivers are consistentCaregivers are consistent– Based on idea that nursing homes Based on idea that nursing homes
resemble living in your own homeresemble living in your own home• Food accessible at all timesFood accessible at all times• Meal times determined by resident choiceMeal times determined by resident choice• Residents decide when they wish to batheResidents decide when they wish to bathe• Spontaneous and planned activitiesSpontaneous and planned activities• Resident determines bedtime and rising timeResident determines bedtime and rising time
![Page 98: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/98.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Individualized (resident centered) care:Individualized (resident centered) care:– Decision-making is done by the resident Decision-making is done by the resident
and those who work most closely with and those who work most closely with them: residents direct decisions that affect them: residents direct decisions that affect their daily livestheir daily lives
– Direct care workers haveDirect care workers have• More authorityMore authority• Deeper commitment to residentsDeeper commitment to residents• FlexibilityFlexibility• Involvement in care planningInvolvement in care planning
![Page 99: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/99.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Terminology used in resident-Terminology used in resident-centered carecentered care– Snacks vs. nourishmentsSnacks vs. nourishments– Home vs. facilityHome vs. facility– Music vs. music therapyMusic vs. music therapy– Family room vs. residents loungeFamily room vs. residents lounge– Pantry vs. nourishment roomPantry vs. nourishment room
![Page 100: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/100.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Resident-centered care promotes:Resident-centered care promotes:– Smaller, home-like settingsSmaller, home-like settings– High quality of lifeHigh quality of life– IndividualityIndividuality– PrivacyPrivacy– ChoiceChoice
![Page 101: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/101.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Resident-centered care promotes:Resident-centered care promotes:– DignityDignity– RespectRespect– Home-like atmosphereHome-like atmosphere– Independence Independence
![Page 102: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/102.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Developing a resident-centered Developing a resident-centered environmentenvironment– Talk to residentsTalk to residents– Talk to family/friendsTalk to family/friends– Ask questionsAsk questions– Learn what dreams or accomplishments Learn what dreams or accomplishments
were left undonewere left undone– Ask about memberships in Ask about memberships in
organizationsorganizations
![Page 103: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/103.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Developing a resident-centered Developing a resident-centered environmentenvironment– Look at past historyLook at past history– Involve other staff to help provide Involve other staff to help provide
stimulating environmentstimulating environment– Find solutions to personalizing activities Find solutions to personalizing activities
for the residentsfor the residents– Allow residents to do as much as possible Allow residents to do as much as possible
to promote dignity and self-worthto promote dignity and self-worth
![Page 104: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/104.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Nursing assistant responsibilities in Nursing assistant responsibilities in a resident-centered environmenta resident-centered environment– Listen to the residentListen to the resident– Treat residents as adults at all timesTreat residents as adults at all times– Maintain the dignity of the residentMaintain the dignity of the resident– Adapt work schedule to individual Adapt work schedule to individual
resident’s needs resident’s needs
![Page 105: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/105.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Nursing assistant responsibilities in Nursing assistant responsibilities in a resident-centered environmenta resident-centered environment– Get involved in decision-makingGet involved in decision-making– Participate in care planningParticipate in care planning– Have a role in housekeeping, meal Have a role in housekeeping, meal
service, and recreationservice, and recreation– Never assume the needs and desires of Never assume the needs and desires of
the resident (ASK them)the resident (ASK them)
![Page 106: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/106.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Care plans – designed to enhance Care plans – designed to enhance and increase level of physical, and increase level of physical, mental and psychological well-beingmental and psychological well-being– Interdisciplinary team effortInterdisciplinary team effort– Based on a comprehensive assessmentBased on a comprehensive assessment– Residents have individualized activity Residents have individualized activity
programsprograms
![Page 107: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/107.jpg)
Institutionalized Care vs.Institutionalized Care vs.Individualized CareIndividualized Care
• Care plansCare plans– All facility staff need to be involved in All facility staff need to be involved in
resident-centered activity programsresident-centered activity programs– Staff may participate in activity Staff may participate in activity
program developmentprogram development– Residents should stay as busy as Residents should stay as busy as
possible, doing things they prefer, up to possible, doing things they prefer, up to the level of their own capabilitiesthe level of their own capabilities
![Page 108: Certified Nursing Assistant Unit I Introduction to Healthcare](https://reader035.vdocument.in/reader035/viewer/2022062715/56649d985503460f94a8360f/html5/thumbnails/108.jpg)
Celebrate the End of Unit 1!!!